NESTOR NOGUEIRA DE ALBUQUERQUE

Contact: Tel.: +55 (12) 3942-7353 – Mobile: +55 (12) 99600-1732 E-mail: nestor.albuquerque@gmail.com

FIELD OF INTEREST AND EXPERISE: GOVERNANCE/MANAGEMENT & IT SERVICES, ACCOUNT MANAGEMENT, BRM

EDUCATION MBA (candidate) in Enterprise Management, FGV, 2017

Masters in Management and Regional Development, UNITAU-Brazil, 2006
Post-Graduation in Project Management – USP-Brazil, 2003
Major in Computer Science – PUC/PR-Brazil, 1987
Technician in Eletrotechnics – CEFET/PR, 1983

IDIOMS English (fluent for business and travel, no restrictions for work abroad);

ACHIEVEMENTS SKILLS AND EXPERIENCIES

Corporate Governance
 Corporate and IT Governance,
Activities with business (administrative) areas to align to Sarbanes- Internal Controls, and
Oxley’s requisites (2005-6) and also Brazil’s Bovespa (2014-15);
Compliance Management
development of training material for executives (“Internal Controls”,
 Strategic alignment of the IT and
“Boards” e “Use of Scenarios in Executive Planning” (published with
Corporate planning
IBC Brasil).
 Service Management, for both
IT Management internal or external clients
 Worked planning, managing, selecting & hiring, coaching,
and project management for teams in Service Desk and IT  Corporate IT restructuring
Infrastructure on challenges in Brazil, Argentina, China, (technology and processes)
England, and USA.
 Restructuring and augmentation of the area, management
 Contracts management–
by metrics for both operations and services acquired from services, consulting, and
outsources.
 Building a Data Center and accessory motor-generator and products
contingency facilities, with day-to-day supervision of cabling
 Commercial: search and qualify
and network installations.
 Definition and implementation with follow-up of policies prospects, proposals and contracts
and procedures for IT controls and operations, with auditing writing
from suppliers and clients.
 Outsourcing management (services for support and  Design and implementation of a (PMO)
licensing) and support for IT resources acquisitions and bids  Training (creation and deployment) for
(new equipment, licenses, support and maintenance
internal and external clients
services).
 Commercial activities: search and qualify prospect clients,  Pre- and post-sales client management
edition of contracts and proposals, follow-ups, for IT services and products
presentations.
 People management – searching/hiring,
coaching and development, assessment
IT Support
Activities in Technical Support, Help Desk & Service Desk, IT Call Center, clients gathering, demonstrations and
seminars for products’ sale, support and maintenance of bank automation systems, pre- and post-sale support for IT
products and software.
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PRESENT AND PREVIOUS EXPERIENCES

2016 – … Independent Consultant

Process orientation on IT management and project management
Translations (English/Portuguese)
Academic classes and papers orientation (Project Management and IT Governance)

2015 – 2016 Open Solutions Ltda. (Processware)

Portuguese multinational software producer and business technology consultancy
.Operations Director (03/15 – present), reporting to the CEO, for direction of the Support and
Project areas (software product)

2008 – 2015 CI&T SOFTWARE S.A

Brazilian multinational software producer and business technology consultancy
.IT Manager (11/08 – 01/15)
.Project Manager (08/08 – 11/08)

 Reporting to the CIO, in charge of the management of the Service Desk team (8 people in Brazil and Argentina) and
Infrastructure team (7 people in Campinas and São Paulo, with support for the Chinese team);
 Operational management of the IT services, compliance, and executive communication of IT facts and events;
 Building of the Data Center in Campinas (36m2, 6 server racks, IP telephony, and backup);
 Definition of the monitoring processes, environmental protection and physical access, check routines;
 Wi-Fi environment restructuring (Campinas and other bases);
 Implementation of the Buenos Aires IT site (supervising);
 Coach and development of teams.

2007 – 2008 ASYST SUDAMERICA (now part of AlgarTech) (Project at J&J site)
National IT services outsourcer for Call Center and Service Desk
.Regional Call Center Coordinator at J&J - São José dos Campos

 Reporting metrics to local Support Manager, managing a 11-people 24x7 Call Center.
 IT support for J&J units in Brazil and LATAM countries.
 Reporting to the Global Support Manager in Belgium.

2000 – 2006 EMBRAER

Brazilian multinational airspace company (commercial and military jet makers)
.Planning Analyst (2004-2006)
.PMO Specialist (2004-2004)
.IT End-user Support Leader (2000-2004)

 Report to the Risks and Internal Controls Sr. Mgr. (SOX Project – documentation and internal audit to the finance
controls), interfacing to the auditing contractors (Boucinhas and Deloitte).
 PMO (training to Project managers (80+) and IT projects scheduling and documentation).
 End-user support and software licensing (IBM Lotus and Microsoft).

1996 – 2000 ERICSSON TELECOMUNICAÇÕES S.A.

International telecommunications multinational
.IT Support Analyst

 Reporting to the Sr. IT Manager

 End-user support specialist (networks, software, and hardware for the end-user)
 Shop-floor IT Support (factory network connecting the mobile production equipment to servers and global network)
Nestor Nogueira de Albuquerque 3

From 1984 to 1996: graduation from 1984-1987, experience in IT support (systems and platforms), software and
hardware pre- and post-sales support, clients training, clients training (some High Schoolers and open courses too) and
IT infrastructure support in companies like Coca-Cola (Curitiba and Paraná, Digirede and Bamerindus (some bank
automation in Pascal and Cobol, with local networks and mainframe), a alcohol distillery and sugar cane mill, and a
small IT commerce start-up.

TRAININGS IT Governance – Confidentia TI, 2014

ISO 27001 Basics – TI Exames, 2013
Business Continuity Management – Brunise, 2012
ISO 20000 Foundation – Brunise, 2011 (later certified)
ITIL Foundations – ext. contractor, 2011 (later certified)

INTERNATIONAL Argentina – branch IT management, 2011-2012

China, England, and USA – team induction, selection and training of new team members, 2006-
2007
USA - training, 1999

OTHERS PMI – member since 2003

ISACA – member since 2013