Professional Documents
Culture Documents
Leader vs. Manager: What's The Distinction?
Leader vs. Manager: What's The Distinction?
Manager:
What’s the Distinction?
by Craig Perrin
A BUSINESS ISSUE
The Question QUICK READ
“What’s the difference between a We presented this early model to focus
leader and a manager?” groups of executives and middle man-
Well-worn as that question may be, it agers in a range of industries and the
remains worth asking because times public sector. Their real-world experi-
change, and leaders succeed when ence confirmed some themes, added About Craig Perrin
their words, decisions, and actions new ones, and helped refine the model As AchieveGlobal’s Director of
address prevailing conditions. We all for quantitative testing. Solution Development, Craig is
suspect, for example, that solving a thought leader who works
We then designed and launched an cross-functionally and with clients
today’s extraordinary problems will online survey in the United States, to guide creation of a range of
take someone other than the all- Mexico, India, China, Singapore, responses to market needs. Since
business manager who kept us on Germany, and the United Kingdom, 1986 he has played a central role
the tracks – and then ran us off the gathering 971 responses from business in developing the company’s
tracks – over the past few years. and government leaders and associ- flagship programs in leadership,
ates. Respondents represented global sales, and customer service;
To answer this and other questions, co-authored two best-selling
the AchieveGlobal research team set and domestic-only organizations rang-
ing from fewer than 500 to more than books; written many articles and
out to discover how leaders succeed – position papers; and produced
to isolate their central concerns and 25,000 employees. eLearning and video that have
activities – in today’s business climate. earned scores of national and
The Findings international awards. In 1998,
Craig was named Times Mirror
The Research Our principal findings were 42 leader- Editor of the Year. Craig holds a
We defined a multi-phased process, ship practices1 – some behavioral, B.A. and M.A. from San
exploring secondary and primary some cognitive – required to meet key Francisco State University.
sources, to collect and analyze qualita- global leadership challenges isolated by
tive and quantitative data. To begin, we the research:
captured key themes from two years of • Cost pressures
articles in eight respected peer-
• Competitors
reviewed journals from Europe, Asia,
and the Americas. • Improving customer satisfaction
• Technology challenges
We reviewed all article abstracts, read
and summarized 80 full articles, and • Driving sales growth
developed a provisional leadership • Employee productivity
model – a hypothesis, if you will – to • Product/service innovation
guide the primary research.
1 We defined “practice” as a behavior
or thought process, i.e. something a
leader does, or about which he or she
has evolving thoughts and feelings.
World Headquarters
8875 Hidden River Parkway, Suite 400
Tampa, Florida 33637 USA
Toll Free: 800.456.9390
www.achieveglobal.com