Aprendiz

Jhon Jairo Pulgarin Cano

Luis Miguel Angarita Buenaventura

Instructor Virtual

SENA-Regional Tolima
Centro de Industria y la Construcción

GESTIÓN LOGÍSTICA (1310145)

Fase IV AP15 AA23 Our Logistics Evaluation

 Fase IV AP15 AA23 “Our Logistics Evaluation”

Reporte evaluativo de los procesos logísticos implementados y reestructurados

a su proyecto formativo mediante presentación audiovisual en idioma inglés

Activity

In a word file, excel or power point, make a report of your company´s

performance. Please include the profits and earnings of the company and the
products.

Besides, report the strategies you implemented to evaluate the logistic process
in the company and the customers’ satisfaction.

I prepared a strategic questionnaire with indicators to evaluate the dairy

company.
To do this, carry out a survey plan to consult with logistics operators and some
customers, such as the service of the dairy company, with the objective of
measuring the commitment, in the logistics processes, in the behavior and
taking as reference the final result of the products to the consumer or final
customer. According to the results, perform a strategic logistics restructuring
for the improvement and performance of the organization.

EXPOLACTEOS LTDA
It is a company dedicated to the manufacture and distribution of dairy
products for all people, of all ages and giving the maximum performance to
try to meet all the requirements, needs of all our customers in the logistics
chain.
 Strategic survey to evaluate the performance of ESP LACTEOS LTDA
Number of logistics operators surveyed 20
QUESTIONS GOOD REGULAR BAD YES DO
NOT

Is there a formal planning of the X

management indicators?

¿How is the level of compliance? X

Hay un buen servicio al cliente? X

¿Enough technical and human X
resources to provide the
Service?

¿Is there any improvement pending? X

¿Is the level of reliability of the X

information good?

¿Is the level of technology sufficient X

to meet the demand?

¿Is there a capacity to respond to all X

the problems of
Measurement?

Are the performance indicators for X

your business correct?
 The performance of the analysis and improvement
SÍ NO
¿Are performance indicators used well? X

1 -The Logistics Strategy

2 -analysis of the data to measure the results and
correct the
deviations.
¿Deviations detected early? X

Logistics strategy
Through the history of the data and following up
from the beginning
.
¿Are they corrections depending on the X
successful indicator?

Logistics strategy
It depends on the fun and time that it is.

¿Is it the optimum level of service? X

Logistics strategy
If the corrections are made on time, the service is
good.
 Analysis of the performance and improvement

The level of service is good, but it should be improved with good care and
better service. The dairy company does not have enough human and
technological resources for good performance in all its logistics processes, the
organization must provide sufficient budget to the logistics director and other
areas to meet the needs in all processes, so that they have improvements
pending. We must improve customer service, since it is one of the most
essential parts of the company, so it will expand the Service Department to
improve the implementation of new technologies and buy new equipment for
an adequate record of information.