Table of content

Warranty ............................................................................................. 2

After sale procedures for All devices ................................ 4

Maintenance period in main cities ........................................ 6

Maintenance Period in other Cities .................................. 8

Service centers in main cities ............................................... 10

Service centers in other cities .............................................. 12

www.stc.com.sa All other brands ............................................................................ 16

Axiom care centers .................................................................... 18

Al Haddad care centers ............................................................ 26

Via care centers ........................................................................... 36

Mashail Al Khaleej centers .................................................... 40

Hatifkom centers .......................................................................... 44

Pan Gulf centers .......................................................................... 48

Other Service Providers ......................................................... 52
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 Thank you for visiting STC showrooms and for choosing this
device that we hope will meet your expectations & satisfaction.
This Guide contains comprehensive and detailed
information about all after-sales services for smart
devices, the locations of service centers and time
required for maintenance. In addition to all procedures
relating to warranty and maintenance.
For more information on the warranty, please visit the
following site:
http://www.apple.com/support
http://www.apple.com/legal/warranty
http://www.apple.com/legal/warranty/statutoryrights.html

STC’s warranty is only available for apple products,

service relating to other companies is provided by
authorized dealers of each company.

Warranty period is of 24 months starting the date of purchase

of the hardware device sold in Saudi Arabia starting from Apple Products
10.09.2014. The warranty is linked to the serial number of the
device, which represent a reference guarantee for the client.

The warranty will not cover the following misuse cases:

1. Repair in unauthorized repair centers Customer Service Center
2. External or Internal Breakage
3. Scratching or normal wear and tear 8007522220
4. Damage due to humidity or liquid
5. Electrical hazards due to connecting to high voltage
and wrong power supply
6. Illegal modifications, Software or Hardware.

If warranty does not cover the damaged device due

to misuse or warranty expiration, STC will repair the
device upon customer’s request based on nonwarranted
repair fees.

2 3
 After-sales procedures
for all devices:
Problem Description Type of Device Due Procedure

The device will be replaced

with a new one along with
If you face any malfunction resulting from a
Apple iPhone its box, provided that it
manufacture defect within 24 hours from date
Apple iPad is returned to the same
of purchase.
branch from which the
device was purchased.

If you face any malfunction after 24 hours from Please visit STC
date of purchase (manufacture defects that Apple iPhone maintenance centers in
require maintenance or replacement). Apple iPad main cities or collection
If you face any issue related to misuse within/ points
after 24 hours from date of purchase

If you face any malfunction after purchase Kindly refer directly to the
All other devices
(manufacture defects that require replacement). authorized dealer.

4 5
 Maintenance Period
in Main Cities

Type of Device Maintenance Level Maintenance Period

14 working days from

Software restoration or receipt devices, original
Apple devices
After sales replacement invoice and deactivating
services “Find Device” option
in main cities
As per device’s Determined by the
Other devices
authorized dealer policy authorized dealer

6 7
 Maintenance Period
in Other Cities

Type of Device Maintenance Level Maintenance Period

14 working days from

Software restoration or receipt devices, original
Apple devices
After sales replacement invoice and deactivating
services “Find Device” option
in other cities
As per device’s Determined by the
Other devices
authorized dealer policy authorized dealer

8 9
 Service centers in main cities: Apple
Riyadh, Jeddah, Dammam

STC Maintenance STC Maintenance STC Maintenance

Center, Dammam Center Jeddah Center Riyadh

Aqariyah 2, Beside Arab

Address Dhahran Street Palestine Street,
National Bank,
branching from opposite
at the crossing of Musa
King Khaled Road, Al Ameer Center,
bin Nusayer Street and
Adamah District Al Mushrifah District
Olayah Street

Telephone 8007522220

Official Working Saturday - Wednesday: 9:00 am - 6:00 pm

Hours Thursday: 9:00 am - 12:00 noon.

10 11
 Service centers in other cities
Region City Address
Central Al Kharj King Fahad St. and King Abdulaziz Rd. junction

Central Buraydah Al Nahdah - Omar Ibn Al Khattab st.

Central Hail Western Ring Rd. opposite Guards net, Al Musaediah Branch

Central Hail Al Moajel Plaza - King Abdulaziz Road

Western Yanbu Al Sairafi – Omar Ibn Al Khattab St.

Western Makkah Al Azizia main Street

Western Makkah Al Rasaifah - Prince Nasir Bin Saud Street

Western Madinah Prince Muhammad Bin Abdul Aziz Street

Western Madinah Sultana Market - Abu Bakar Street

Western Madinah Al Hadayeg - Omar Bin Abdulaziz Street

12 13
 Region City Address
Western Taif Shahar St. - Main Office

Western Taif Ranyah

Eastern Al Ahsa Al Hufuf Mall

Eastern Al Jubail Al Huwaylat Mall

Eastern Hafr Al Batin Alwataniah Center - Baladiah District

Northern Al Jouf Alidari District - King Fahd Rd. - Behind Imarah Building

Northern Tabouk Al Murooj District - opposite Dar Ar Rai School

Northern Rafha Internation Road

Northern Arar Al Musaidiah District – Al Nakheel St. opposite Traffic & Patrolling Dt.

Southern Asir King Faisal Street, Behind Aseer Governorate

Southern Najran Al Areesah - King Abdulaziz St. - opposite Najran University

Southern Al Baha Airport Street - Beside King Fahad Mosque

Southern Jizan Jizan Main Street

Southern Khamis Mushayt Al Deyafah District - Imam Mohammed Street

Southern Bishah Royal Phone Plaza

14 15
 All other brands
Brand SVC Provider
BLACKBERRY Axiom Telecom
I-CARE
SAMSUNG
Al-Haddad Telecom
Mashaeel Al-Khaleej
HUAWEI
I-CARE
LENOVO Al-Haddad Telecom
Al-Haddad Telecom
HTC HTC Care
Technocare
LG Extra
Technocare
MOTOROLA
Al- Haddad Telecom
Axiom Telecom
Microsoft
Al-Haddad Telecom
OBI Hatifkom
ZTE Pan Gulf

16 17
 Axiom: 920029466

18 19
 Region Location Address Working Days Working Hours

Olaya Street Saturday – Thursday

Central Riyadh 09:00 AM – 19:20 PM
Opposite Al-Haram Center Friday off

Jeddah Palestine Street Saturday – Thursday

Western 09:00 AM – 19:20 PM
(Sanea mall) Next to Mobily & STC Friday off

Prince Sulthan
Dammam / Saturday – Thursday
Eastern Naft Petrol Station 09:00 AM – 19:20 PM
Khobar & Fedex
Friday off

20 21
 Al Haddad: 920009977

22 23
 Service Centre
City Address Working Days Working Hours
Name

Al-Haddad Telecom Al Hisham Bin Abdul Malik 09:00 AM - 12:00 PM

Riyadh Saturday - Thursday
Mursalat Street, Al-Mursalat 04:00 PM - 11:00 PM

Al-Haddad for The city road, 10:00 AM - 12:00 PM

Jeddah Saturday - Thursday
telecommunication AL-Sheeleh center 05:00 PM - 11:00 PM

Al-Hizam Street / Prince 10:00 AM - 12:00 PM

Al-Haddad Telecom Madina Saturday - Thursday
Abdul Majeed Street 05:00 PM - 11:00 PM

Sitten Street 10:00 AM - 12:00 PM

Al-Haddad Telecom Makkah Saturday - Thursday
Makkah 05:00 PM - 11:00 PM

Khamis Al - Khalidiyah Street next 10:00 AM - 12:00 PM

Al-Haddad Telecom Saturday - Thursday
Mushait to the National Bank. 04:00 PM - 10:00 PM

24 25
 Via care: 920007427

26 27
 Service Centre Address City Working Hours

Al Mursalat – Telecom compound 09:00 AM - 12:00 PM

Via care 4 Riyadh
opposite Labor Ministry 04:00 PM - 09:00 PM

Palestine Street - Al-Amir mall, 09:00 AM - 12:00 PM

Via care 2 Jeddah
smart zone branch 04:00 PM - 11:00 PM

Via care 3 Al - Faisaliah - Abu Baker Road Dammam 09:00 AM - 07:00 PM

28 29
 Mashail
Al Khaleej: 920019966

30 31
 SP LOCATION ADDRESS

Mursalat Riyadh STC Compound Road, Mursalat

Dammam Dammam Al Mazaria Street

Jeddah Jeddah Palestine Street

32 33
 Hatifkom: 920003750

34 35
 Region City Address Working Days Working Hours

Central Riyadh Morsalat Saturday - Thursday 10:00 AM - 06:00 PM

Batha, Alguraabi
Central Riyadh Saturday - Thursday 09:00 AM - 05:00 PM
Road

Western Jeddah Palestine Street Saturday - Thursday 10:00 AM - 06:00 PM

36 37
 Pan Gulf: 920004383

38 39
 Region City Address Working Days Working Hours

Al Oroba ST
Central Riyadh Sunday - Thursday 08:30 AM - 04:30 PM
Near Panda

Palestine ST.
Western Jeddah Sunday - Thursday 08:30 AM - 04:30 PM
Bamjaly. Center

Cornish ST.
Eastern Khobar Sunday - Thursday 08:30 AM - 04:30 PM
Sofitel Hotel

40 41
 Other Service Providers

42 43
 Other Service Providers Contact

HTC: 8008443482
TechnoCare Maintenance Centers
Motorola: 8008443482

Extra 8001240900

44 45