QUESTIONNAIRE

1.) Have you ever been in a conflict within your

organization?
□ Yes □ No
2.) Does working in teams cause greater conflict?
□ Yes □ No
3.) Is clash of personalities a possible cause of conflict?
□ Yes □ No
4.) Is management style a possible cause of conflict?
□ Yes □ No
5.) Is lack of communication a possible cause of conflict?
□ Yes □ No
6.) Is competition for scarce resources a possible cause of
conflict?
□ Yes □ No
7.) Are you aware of the strategies available for conflict
management?
□ Yes □ No
8.) Do you think conflict arises between younger employees
more than older employees?
□ Yes □ No
9.) Does your organization have the resources to manage
conflict?
□ Yes □ No

10.) What are the consequences that your organization faces

when conflict arises within the organization?

□ Decrease in Productivity
□ Affect on organization’s working environment
□ Grouping among employees
□ Poor service to customers/clients

11.) What do you think is the major difference that leads to

conflict?

□ Values □ Attitudes □ Work load

 □ Needs □ Other, please specify ______________

12.) Are conflicts ignored?

□ Yes □ No

13.) Avoidance is where management chooses to ignore the conflict and

hopes both parties resolve the situation themselves.

Does Wonka Limited Company use this strategy?

□ Yes □ No

14.) Smoothing is when conflict is acknowledged but there are no

real issues to resolve since it is minor.

Does Wonka Limited Company use this strategy?

□ Yes □ No

15.) . Compromise entails both parties giving up something in order

to gain something which does not fully satisfy either party.

Does Wonka Limited Company use this strategy?

□ Yes □ No

16.) Collaboration occurs when management promotes mutual problem

solving by both parties.

Does Wonka Limited Company use this strategy?

□ Yes □ No
17.) Confrontation involves both parties coming together to verbalize
their positions and disagreements.

Does Wonka Limited Company use this strategy?

□ Yes □ No
18.) If you selected yes for any of the 5 previous questions
please state why and when do you think they should
employ the strategy chosen.
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19.) Are the strategies used effective?

□ Yes □ No □ Sometimes

20.) What minimizes conflict within the organization?

□ Respect for others

□ Encouraging teamwork
□ Empowering people
□ Greater communication
 BIBLIOGRAPHY

1.) http://smallbusiness.chron.com/causes-employee-
conflict-workplace-21264.html

2.) Management of Business Unit 1, Stimpson and

Singh 2007