Professional Documents
Culture Documents
Garson, B.E., & Stanwyck, D.J. (1997). Locus of control and incentive in self-managing
teams.
Gaziel, H.H., & Sabbatical L. (1995). Job burnout and turnover intentions among
teachers.
George, J.M. (1989). Mood and absence. Journal of Applied Psychology, 74, 317-324.
Gergen, K. J. 1969. The psychology of behavioral exchange. Reading, MA: Addison-
Wesley.
Goffman, E. (1959). Presentation of self in everyday life. New York: Overlook Press.
Goleman, D. (1995). Emotional intelligence. London: Bloomsbury.
Goodsell, C. T. 1976. Cross-culture comparisons of behavior of postal clerks toward
clients.
Grandey, A. (2000). Emotion regulation in the workplace: A new way to conceptualize
emotional labor.
Grandey, A. A., Fisk, G. M., & Steiner, D. D. (2005). Must "Service with a Smile" Be
Stressful? The Moderating Role of Personal Control for American and French
Employees. Journal of Applied Psychol-ogy, 90(5), 893.
Green, D. E.,Walkey, F. H., & Taylor, A. J.W. (1991). The three-factor structure of the
Maslach burnout inventory.
Green, D.E., Walkey, F.H., & Taylor, A. J. (1991). The three-factor structure of the
Maslach
Greenberg & R. H. Willis (Eds.), Social exchange: Advances in theory and research. New
York: Plenum.
Hackman, J. R., & Oldham, G. R. (1976). Motivation through the design of work: Test of
a theory.
Hackman, J. R., & Oldham, G. R. (1980). Work redesign. Reading, MA: Addison-Wesley.
Hamburg, & J. E. Adams (Eds.), Coping and adaptation: 316–333. New York: Basic
Books.
Hatfield, E., Traupmann, J., Sprecher, S. and Hay, J. (1985). Equity and intimate
relations: recent research.
Hobfoll, S.E. (1988). The ecology of stress. New York: Hemisphere.
Hochschild, A. (1983). The managed heart. Los Angeles: University of California Press.
Hochschild, A. R. (1979). Emotion work, feeling rules and social structure.
Howes, J. C., Cropanzano, R., Grandey, A. A., & Mohler, C. J. 2000. Who is supporting
whom? Journal of Quality
Jackall, R. (1988). Moral mazes: The world of corporate managers. New York: Oxford
Univ. Press.
Janssen MJ, Koorengevel MC, de Kruijff B, de Kroon AI.. (1999) Transbilayer
movement of phosphatidylcholine in the mitochondrial outer membrane of
Saccharomyces cerevisiae is rapid and bidirectional. Biochim Biophys Acta 1421(1):64-
76.
Jesus, S.N., & Paixao, M.P. (1996, September). The “Reality Shock” of the beginning
teachers.
Jones, F., & Fletcher, B. 1996. Job control and health. In M. J. Schabracq, J. A. M.
Winnubst, & C. L. Cooper
Kalliath , O'Driscoll , Gillespie & Bluedorn (2000). A test of the Maslach Burnout
Inventory in three samples of healthcare professionals, Work and Stress.
Kalliath, T. J. 2000. A test of the Maslach Burnout Inventory in three samples of
healthcare professionals. Work and Stress.
Kaniasty, K., & Norris, F. 1993. A test of the social support deterioration model in the
context of a natural disaster.
Kline, R. B. (1998). Principles and practice of structural equation modeling. New York:
The Guilford Press.
Lazarus, R. S. (1974). Psychological stress and coping in adaptation and illness.
International Journal of Psychiatry in Medicine, 5(4), 321-333.
Lazarus, R. S. (1991). Progress on a cognitive-motivational-relational theory of emotion.
American Psy-chologist, 46(8), 819-834.
Lee, R. T., & Ashforth, B. E. (1996). A meta-analytic examination of the correlates of the
three dimensions of job.
Leiter,M. P. 1991. Coping patterns as predictors of burnout: The functions of control and
escapist coping patterns.
Lyons, W. (1986). Integrating the handicapped in ordinary schools. London: Croom
Helm.
Ma, Xin; MacMillan, R. B. (1999). ‘Influences of workplace conditions on teachers' job
MA.
Malatesta, R. M., & Byrne, Z. S. 1997. The impact of formal and interactional
procedures on organizational outcomes.
Maslach, C. & Jackson, S. E. (1981). The measurement of experienced burnout.
Maslach, C. & Leiter, M. (1997). The truth about burnout. San Francisco: Jossey-Bass.
Maslach, C. (1982). Burnout: The cost of caring. Englewood Cliffs, NJ: Prentice-Hall.
Maslach, C. and Jackson, S. E. (1981). ‘The measurement of experienced burnout’.
Maslach, C. and Jackson, S.E. (1986). MBI: The Maslach Burnout Inventory: Manual
research edition.
Maslach, C. and Leiter, M.P. (1997), The Truth about Burnout, Jossey-Bass, New York,
NY.
Maslach, C., & Jackson, S. E. 1981. The measurement of experienced burnout. Journal
of Occupational Behavior
Maslach, C., Jackson, S. E., & Leiter, M. P. (1996). Maslach Burnout Inventory manual
(3rd ed.).
Mauss, M. 1967. The gift: Forms and functions of exchange in archaic societies. New
York: Norton.
Moore, J. E. 2000. Why is this happening? A casual attribution approach to work
exhaustion consequences.
Morris, J. A., & Feldman, D. C. (1996a). The dimensions, antecedents, and consequences
of emotional labor. Academy of Management Review, 21(4), 986-1010.
Morris, J. A., & Feldman, D. C. (1996b). The impact of emotional dissonance on
psychological well-being: The importance of role internalisation as a mediating variable.
Management Research News, 19(8), 19-28.
Mowday, R.T., Steers, R.M. and Porter, L.W. (1979). The measurement of organizational
commitment.
Mumby, D. K., & Putnam, L. 1992. The politics of emotion: A feminist reading of
bounded
Munich: Rainer Hamp Verlag; 1999. p. 15-32.
Payne, B.K. (2001). Prejudice and perception: The role of automatic and controlled
processes in misperceiving a weapon. Journal of Personality Social Psychology, 81, 181–
192.
Pines, A., & Aronson, E. 1988. Career burnout: Causes and cures. New York: Free Press.
Planalp, S. (1999). Communicating emotion: Not just for interpersonal scholars
Plenum.
Prosser D, Johnson S, Kuipers E, Szmukler G, Bebbington P, Thornicroft G. Perceived
sources of work stress and satisfaction among hospital and community mental health
staff, and their relation to mental health, burnout and job satisfaction. Journal of
Psychosomatic Research. 1997;43(1):51–59.
Pugh, S. D. (2001). Service with a smile: Emotional contagion in the service encounter.
Pugliesi, K. (1999). The consequences of emotional labor: Effects on work stress, job
satisfaction, and wellbeing.
Rafaeli, A. & Worline, M. (2001). Individual emotion in work organizations.
Rotter, J.B. (1966). Generalised expectancies for internal versus external control of
reinforcement.
Rousseau, D. M. 1995. Psychological contracts in organizations: Understanding written
and unwritten agreements.
Schabracq, J. A. M. Winnubst, & C. L. Cooper (Eds.), Handbook of work and health
psychology: 383–425.
Schachter, S. (1959). The psychology of affiliation. Oxford: Stanford University Press.
Schachter, S. and Singer, J. (1962). Cognitive, social and physiological determinants of
emotional state.
Schaufeli, C. Maslach, & T.Marek (Eds.), Professional burnout: Recent developments in
theory and research.
Schaufeli, W. B., & Enzmann, D. (1998). The burnout companion to study and research:
A critical analysis.
Schutte, N., Toppinnen, S., Kalimo, R., & Schaufeli, W. B. (2000). The factorial validity
of the Maslach Burnout.
Semmer, N. K., McGrath, J. E., & Beehr, T. A. (2005). Conceptual issues in research on
service encounter. Academy of Management Journal, 44, 1018–1027.
Siegall, M., & McDonald, T. 2004. Person-organization value congruence, burnout, and
diversion of resources.
Stenross, B., & Kleinman, S. (1989). The highs and lows of emotional labor. Journal of
Contemporary.
Sutton, R. I. (1991). Maintaining norms about expressed emotions: The case of bill
collectors.
Ting-Toomey, S. (1988). Intercultural conflict styles: A face-negotiation theory.
Tracy, S. J. (2000). Becoming a character for commerce: Emotion labor,
selfsubordination,
traits, and nonverbal social skills. Journal of Nonverbal Behavior, 7: 33-45.
Van der Klink, J., Blonk, R., Schene, A., & van Dijk, F. 2001. The benefits of
interventions for work-related stress.
Warr, P. (1987). Work, unemployment, and mental health. Oxford, England.
Wharton, A. S. (1993). The affective consequences of service work: Managing emotions
on the job.
Witt, L. A. 1991a. Equal opportunity perceptions and job attitudes. Journal of Social
Psychology, 131: 431-433.
Witt, L. A. 1991b. Exchange ideology as a moderator of job attitudes: Organizational
citizenship behaviors relationships.
Wolpin, J., Burke, R. J., & Greenglass, E. R. (1991). Is job satisfaction an antecedent or a
consequence.
Wouters, C. 1989. Response to Hochschild's reply. Theory, Culture, & Society, 6: 447-
450.
Zajonc, R. B. (1985). Emotion and facial efference: A theory reclaimed.
Zigmond, A., & Snaith, R. (1983). The hospital anxiety and depression scale.