Monitoring NAS

Incidents: daily getting

SR’s:

Change:

Problem:

BAU Lists:

1. SyncIQ issues – Long running, failed, missed backups more than a day needs to be escalated
and followed up with EMC properly across all the shifts.
2. SmartPool, Utilizations –
3. Drive replacements, EMC SR’s –
4. Upgrades & Projects –
5. Netapp&Pure storage Activities -
6. Networker Backup Request – Daily backup failures, ad-hoc requests, Capacity monitoring.

Process:

Trackers:

Runbooks:

Trainings:

Ongoing issues:

Meetings:

Roster, SMM, Leaves:

Documentations:

Shift handovers:

Adhoc tasks: