Professional Documents
Culture Documents
SR’s:
Change:
Problem:
BAU Lists:
1. SyncIQ issues – Long running, failed, missed backups more than a day needs to be escalated
and followed up with EMC properly across all the shifts.
2. SmartPool, Utilizations –
3. Drive replacements, EMC SR’s –
4. Upgrades & Projects –
5. Netapp&Pure storage Activities -
6. Networker Backup Request – Daily backup failures, ad-hoc requests, Capacity monitoring.
Process:
Trackers:
Runbooks:
Trainings:
Ongoing issues:
Meetings:
Documentations:
Shift handovers:
Adhoc tasks: