JOB DESCRIPTION

I. JOB TITLE: PROGRAM COORDINATOR

II. WORK SUMMARY:

Facilitates and organise review program and processes. Maintain the proper flow of the review
through constant communication to the significant people involve in the program .

III. RESPONSIBILITIES AND TASKS

A. Administration
1. Creates and maintains scholastic records mainly composed of grade reports being
sent to deans of schools, attendance reports of students, evaluation of lecturer’s
performance, class schedules, class masterlist, and similar documents.

2. Facilitates communications with lecturers, Review Assistants, and Student-Reviewees.

3. Secures lecture venue and paraphernalia needed for the session.

4. Manages her/his department inventory/stock reports submitted to her/him by Review

Assistants directly reporting to her/him. This includes stock keeping and physical count of office
equipment and supplies. This may be done on a monthly basis.

5.Book-keeping of department’s expenses.

6. Checks liquidation of budget and be noted by Area Manager prior to remitting it to the
Accounting Department

7. Purchases and replenishes department supplies as needed.

8.Brainstorms with the entire department for input on process-improvement. This can be
done every end of the week. Minutes of the meeting (for dissemination of information) and action
plan (for problem resolution) must be forwarded to the Branch Manager.

B. Marketing
1. Spearheads project proposals to promote the department’s review program.

2. Handles social media marketing via Facebook, Instagram, Twitter, etc.

3. Markets the department’s review program in various schools by coordinating with deans
to obtain presence in their respective schools.
 4. Caters to prospective clients who walk-in by answering inquiries and/or assisting them
in enrolling for the specific review program.
5. Collates lecturers, Review Assistants, and Student-Reviewees’ feedback for improve-
ment of the program’s overall operations.

6. Maintains an updated record of clients and their information.

7. Generates sales reports showing whether or not departmental targets have been
achieved and comes up with action plans that are translated into project proposals.

C. Human Resources
1. Assesses manpower and/or staffing adequacy and raises a manpower requisition re-
quest first to the Branch Manager and then the Human Resources Department when extra
employment is needed.

2. Takes part in conflict management and resolution among lecturers, Review Assistants,
and/or Student-Reviewees prior to escalating to the Branch Manager but actively involves the
Branch Manager for team conflict that cannot be resolved within the department.

3. Comes up with ideas and initiatives for activities, trainings, and upskilling that would
improve the performance of her/his team.

4.Facilitates and/or appoints a more experienced and/or tenured Review Assistant for de-
partmental training and department onboarding.

5. Coaches subordinates as needed.

6. Lays down disciplinary action to subordinates as needed

7. Requests performance evaluation forms of employees for her/his department. These

would be basis for temporary status, regular status, probationary status, and promotional status
of employees directly reporting under her/him.

IV. REQUIREMENTS

A. Educational Attainment
A/n Operations Head/ Review Coordinator must be a graduate of a 4-year degree course
related to the field of her/his employment.

B. Work Experience
One year of work experience in a management team and operations.

C. Skills
1. Analytical and critical thinking - after sufficient observation, the operations head/ review
coordinator should be able to identify the best practices of the team, assess situations, and iden-
tify red flags to foresee possible obstacles the branch may encounter in the future
2. Coaching skills
a. involves coaching of immediate subordinates reporting to her/him
b. seeks coaching and feedback from co-workers
3. Decision-making - the operations head must be able to work well under pressure and still be
able to arrive at the best course of action for a given scenario
4. Leadership skills - experience in leading a smalll team to achieve a common goal
5. Open-mindedness - keeps her/his options open to suggestions from her/his teammates
6. Problem-solving - creates action plans and translates these into proposals that address the
department’s challenges
7. Tech-savvy
a. Ability to use MicrosoftOffice (Excel, PowerPoint, Word)
b. Familiarity with e-mail systems (Gmail, Outlook)
c. Creation and generation of reports that show the branch’s status and progress
8. Communication skills - must be able to express herself/himself well both in English and Fili-
pino, both in spoken and written form

V. COMPENSATION

PHP180,000 to PHP 300,000

* COMPENSABLE FACTOR
1. Experience- the prior experience of the employee, whether he has worked in similar industry
previously or some other.
2. Education- all the educational qualifications that are mandatory for the job.
3. Working Condition- the working condition of the job in which the employee would be working.
4. Confidential Data- the extent to which the employee is exposed to the confidential data.
5. Consequences of errors- consequences of the error occurrence by the employees, results of
the mistake.
6. Complexity of duties- the difficulty level of the task, whether too much decision making is re-
quired or not.
7. Responsibility- the extent of the responsibility the employee entitled to.
8. Mental and physical demands- the degree of concentration and the environment accordingly.