Delaware North at Yellowstone

Hospitality Worker
Yellowstone National Park, WY
Company Biography
Delaware North at Yellowstone operates as Yellowstone General Stores under a concessions contract with the National Park Service. The 12
general stores, located throughout Yellowstone National Park, offer a variety of products and services including gifts, apparel, jewelry,
grocery, outdoor recreation and food service.Our parent company, Delaware North Companies, is a global leader in hospitality and food
service with more than 55,000 associates serving half a billion guests each year.Yellowstone General Stores brings together enthusiastic
people from all over the world to work in our attractive stores, and provide exceptional guest service and unforgettable memories to 3 million
park visitors each year. Retirees and college students together will enjoy first-hand the amazing wonders of living in Yellowstone while they
make new friends and greet park visitors from around the globe.Yellowstone National Park spans approximately 2.2 million acres, offer more
than 300 thermal features and astounds with 200 waterfalls. We hope that you will bring your hiking boots because there is much to explore.
Old Faithful erupts about every 90 minutes with steam rising up to 185 feet. Really big bison seem to be everywhere, prism-colored thermal
features and bubbling mud pots are mesmerizing, mountain streams are fresh a clear and the fragrant evergreens are at every turn. It is a
huge outdoor playground, waiting for you to conquer. Get out there and hike, bike, fly fish, kayak, and more! Housing and 3 meals for $88/wk!
For more information about the Delaware North at Yellowstone locations, please visit our websites: www.visityellowstonepark.com/in-park-
shopping and www.visityellowstonepark.com/Jobs.For more information regarding Yellowstone National Park and activities within the park
boundaries, please visit the National Park Service website at: http://www.nps.gov/yell.Hires must submit an online application form before
arrival in the US at: www.yellowstonehr.com.

Work and Pay Details

Position title: Hospitality Worker
Hourly wage: $8.25 Tips? No
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Specific qualifications required:
Estimated weekly wage (incl. tips):
Conditions of bonus:
Average hours for last year's students?
Minimum average number of hours?
Students get the most hours in:
How often are students paid?
Do you pay overtime?
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$288.75 Bonus: $230.00
Completion bonus of $3.00/day for each day of work agreement. Must complete the work agreement to be
eligible for the completion bonus. Depending on the number of days in your work agreement bonuses can
range between $230 and $350 before taxes are deducted.
40 Hours Maximum weekly hours allowed: 40 Hours
35 Hours Possibility of getting more than average hours: Average
July and August Students get the least hours in: May, June, and
September
Weekly
Yes If yes, after how many hours per week do you pay overtime? 40 Hours

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 Work and Pay Details
Does your company only operate weekends before or after specific dates? No
If yes, what are the dates? Stores operate 7 days per week.
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Other Job Details

Minimum english level: (5) Upper Intermediate
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Will job duties be different at the beginning of the season? No
If yes, provide details of specific job duties:

Uniform and Grooming Requirements

Are students required to wear a uniform? Yes
Are uniform laundry services available? No
Do students need to purchase specific clothing or footwear?
Details of purchasing required clothing or footwear:
Do you have company grooming requirements?
Details of company grooming requirements?
If yes, what is the cost of the uniform? $0.00
If yes, what is the cost of the laundry service? $0.00
Yes
Delaware North at Yellowstone provides uniform shirts and other job-specific uniform
items. Other required clothing necessary to complete the associate's uniform will be
supplied by the associate. It's each associate's responsibility to keep the uniforms
clean, free from stains and wrinkle-free. Any uniform item provided by the company
must be returned at the end of your employment. Clothing must be loose enough to
allow an associate to work in comfort. Uniform shirts which do not have a finished or
straight edge must be tucked in at all times. Uniforms are company property and
should be maintained in the condition in which they are received. Unauthorized and
visible alterations of uniforms are not allowed (e.g., pinning of hems, cuffing, etc.)
Name tags must be in good condition and worn at all times during working hours as a
part of your uniform. Uniforms may be worn only during the hours an associate is on
an assigned work shift. While in uniform, associates are seen as representatives of
Delaware North at Yellowstone and should conduct themselves accordingly. Blue
jeans or denim skirts may be worn with the uniform shirts. Jeans must be in good
repair, no holes and not faded. Low riders and baggy jeans are not permitted. Skirts
must be no shorter than knee length. Shoes should cover the entire foot and should
provide good support. Non-slip soles are preferred.
Yes
Personal cleanliness - Unless otherwise protected by law, associates must bathe and use
deodorant before coming to work. Body odor, excessive perfumes or fragrances can be
very offensive and should be avoided. Hair – Unless otherwise protected by law, male
associates’ hair may extend to mid-ear, and may be on the forehead, but not covering the
eyebrows; it may cover the back of the neck, but not the top of a conventional shirt collar.
Unless otherwise protected by law, female associates’ hair must be neatly styled and in a
conservative manner. The style should not permit the hair to fall over the face while
performing normal job duties; if so, it must be restrained. Unless otherwise protected by
law, hair coloring for all associates will be conservative; only natural colors will be allowed,
and one color only. Sideburns - Unless otherwise protected by law, sideburns must be
straight and may extend to the bottom of the ears. Mustaches and beards - Unless
otherwise protected by law, mustaches and beards grown prior to arrival are permitted.
Mustaches must be neatly trimmed and cannot extend below the upper lip; beards must be
closely trimmed to approximately one inch in length. Unless otherwise protected by law,
associates arriving without facial hair will not be allowed to grow it during the season.
Tattoos - Unless otherwise protected by law, all tattoos must be covered, or be
conservative in nature. If you have questions regarding the appropriateness of a specific
tattoo, please contact Human Resources. Jewelry – Unless otherwise protected by law, only
conservative accessories may be worn with the uniform and are at the discretion of
management, especially when they create a safety hazard. Unless otherwise protected by
law, while at work, facial jewelry is limited to two earrings per earlobe which do not exceed
one inch in length/diameter (quarter-size). Visible body piercing, including the tongue, is not
permitted while on duty.

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 Other Company Details
Company hires couples? Yes Company hires groups of up to 4? Yes
Drug test required? Yes Do students complete an additional application upon arrival? Yes
Does your company issue completion certificates? No If requested, will you evaluate the student's performance? Yes
Any additional company details?
Work Weeks – Our basic work weeks typically range from 32 to 40 hours per week and split shifts may be required. Actual hours worked will be
determined by business levels and can vary widely throughout the season; a 40-hour work week is not guaranteed. Days Off – It is the
practice that all seasonal associates receive two consecutive days off per week. One exception to this practice may occur during store
openings and closings, or if the associate transfers to another department or location during the season. Days off will be assigned by
management at the beginning of employment. We will do our best to accommodate requested days off. Additional time off during the week,
other than the two regularly scheduled days, must be requested in advance and may not be granted. Rest Breaks – A 15-minute rest break
may be provided during each four-hour shift and is included in employer-paid time. Shifts of less than four hours do not receive a break. There
are certain areas, such as food and beverage, where breaks may be sporadic due to guest volume. Attendance and Punctuality – All
associates are expected to report to work on time and to be regular in their attendance. Failure to do so can result in corrective action up to
and including termination from Delaware North at Yellowstone.

Training Information
Is job training required? Yes Length of training: 1 to 2 days
Are students paid during training? Yes Hourly pay rate during training: $8.25
How many hours per week are students likely to receive during training period? 35
Any other details? On the job training.

Worksite Location
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Nearest major city: Bozeman, MT Worksite setting: Remote/Rural
Nearest major airport: Bozeman, MT (BZN) Distance to nearest major airport: 90 miles
Additional worksite setting details:

Standard Arrival Information

Are students required to arrive or depart on specific dates? Yes
Details of required arrival or departure dates:
Students need to arrive at Yellowstone on Monday, Tuesday or Wednesday. Please make sure your job start date and job end date
accommodate any university start dates and your travel plans. We are expecting you to work the job dates you agree to and we will be
counting on you during our busy summer season. Your last day will be a working day. You should plan to depart Yellowstone the day after
your last day of work and travel out of Bozeman two days after your last day of work.
Mode of transportation: Employer will arrange pick-up Students must arrive between these hours: 7am-8am Monday,
Tuesday or
Wednesday
Cost: $0.00
Other details:
We provide transportation from Bozeman, MT on your check-in date from the Bozeman Yellowstone International Airport – Gallatin Field
(BZN), departing between 7:00 and 8:00 AM depending on the number of pickups. We will also pickup at several hotel locations in Belgrade
and Bozeman. If you are unable to make the pickup times, you can schedule your own transportation at your expense, by contacting Karst
Stage at www.karststage.com/airport_shuttle.php 1 (800) 287-4759 (toll free). If you are using our Company provided transportation from
Bozeman to West Yellowstone, you must make your flight or bus arrangements to be in Bozeman, MT no later than 7:00 AM on your START
DATE best to fly in the night before. We will not wait at the airport for any flight unless the flight is delayed due to weather or airline issues. If
you cannot arrive in Bozeman the night before or by 7:00 AM on Check-In day, you will be required to find your own transportation to West
Yellowstone for Check-In. We do not provide transportation from Salt Lake City Airport. Please contact Salt Lake Express 1-800-356-9796.
The bus ride is approximately 6 hours from Salt Lake City, UT to West Yellowstone, MT. There is limited space on Company provided
transportation, do not purchase bicycles as they will not be transported to West Yellowstone. The driver will not be stopping for students to
shop at Wal-Mart or any grocery store. Shopping trips will be announced at a later date.

After Hours Arrival Information

General information: Students who arrive after hours or on the weekend will be responsible for arranging accommodations until the next
available pick-up day. Call us the next business day to arrange pick-up.
Name of accommodation: Various hotels in Bozeman, MT (price Accommodation address: contact employer to make pick up
varies) arrangements
Cost per night: $70.00

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 After Hours Arrival Information
Best way to travel from airport to overnight accommodation: Some hotels have a free shuttle from airport or taxi. Greater Valley Taxi (406)
587-6303

Social Security
Are students required to apply for a social security card prior to arriving at worksite? No
Will the company assist students with their social security application? Yes
Assistance detail: Employer will take participants to the Social Security office in Bozeman.
Where is the nearest social security office? Bozeman, MT Distance: 90 miles
How will students be paid until their social security card arrives? They will receive a regular paycheck.

Housing Details
Is housing provided? Yes If not, will you assist students in finding housing? N/A
Are there affordable housing options in the area? N/A
Housing options in the area: N/A
Local housing resources: N/A
Housing address: varies Yellowstone National Park WY
Is the student required to sign a separate housing contract? Yes
Type of housing provided: Other Number of students to a room: 1-2
Housing details: Our associates live either at, or very near, the store where they are working for the season. Even though housing is
onsite, some walking may be required to and from your work area. The dorms are rustic with centrally located shared
bathrooms, showers, free laundry facilities and employee dining room. All associates will have at least one roommate.
The dorms are all non-smoking and do not contain air conditioning or kitchen facilities. Guests, family members and
pets are not permitted in employee housing. The housing cost is $27.00 per week. Associates who work at the
company's seasonal properties are provided meals in the Employee Dining Room (EDR) as a term and condition of
employment. Each EDR operates on a menu cycle and provides three meals a day, seven days a week. The menu is
designed to offer a variety of food choices, but due to the size of staff and facilities, we cannot generally accommodate
special dietetic needs. Three meals per day are provided for $9.07 per day ($63.50 per week). plus $7.49 medcor
weekly deduction. Total weekly payroll decudtions of $100.49All associates working and living inside Yellowstone
National Park must pay a $7.49/week clinic fee that is deducted from your paycheck. This fee is mandated by the
National Park Service, it helps to keep the clinics inside Yellowstone running. It is not health insurance. YGS
associates receive a 30% discount on many items at the stores.
Do you offer co-ed housing? Yes
Cost of housing - per week: 29.50 Includes utilities? Yes
Are housing costs deducted from paycheck? Yes
Is a housing deposit required? No Amount of housing deposit: $0.00
Instructions for payment of housing deposit:
Housing deposit due date: Is deposit refundable? Yes
Conditions of deposit refund:
How will deposit be refunded?
Are students required to live in provided housing upon arrival? Yes
During their work stay, can students find alternate housing? No
If yes, is there a penalty? No

Transportation to/from Worksite

Method of transportation to worksite: Walking Distance
Distance to worksite: on site Is worksite within walking distance of housing? Yes
Cost of public transportation to worksite: Not specified
Details of public transportation to worksite:
Cost of transportation to worksite provided by employer: Not specified
Details of transportation to worksite arranged by employer:
Cost of arranging own transportation to worksite: Not specified
Details of arranging own transportion to worksite:

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 Housing Amenities
Available public transportation: None Specified
Access to public transportation? None
On Site Housing Amenities
Laundry: Yes Linens: No Private bath: No
Refrigerator: No Microwave: No Air conditioning: No
TV: Yes Telephone: Yes Security guard: No
Computer/Internet Access: Yes Utensils: No Gym: No
Individual Beds: Yes
Nearby Amenities
Supermarket: Walking Distance Restaurants: Requires Transportation
Shopping mall: Requires Transportation Fitness center: Requires Transportation
Post office: Walking Distance Laundry: Walking Distance
Bank: Requires Transportation Internet cafe: Requires Transportation
Movie theater: Requires Transportation Library: Requires Transportation

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Meal Information
Are meals included in rent cost? No
If not, meal plan cost per day: $9.07 Meals covered: Full Meal Plan
Is the purchase of a meal plan mandatory? Yes

Cultural Opportunities
Types of cultural opportunities provided
Organized Holiday Event(s): Yes Organized Trip(s) to Major Attraction(s): Yes
Organized Potluck(s) or Dinner(s): Yes Organized Trip(s) to Major City: No
Organized Karaoke Night(s): Yes Information about Events: Yes
Organized Movie Night(s): Yes Information about Local Resources: Yes
Organized Sporting Event(s): Yes Information about Attractions/Sites: Yes
Organized Staff Exchange Event(s) - Other: Yes Information about Local Community: Yes
Organized Trip(s) to Nearby Attraction(s): Yes Other: No

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