HOTELs TERMINOLOGY

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Personal, “
In-room
”
guest products, such as shampoo, lotion, toothpaste, etc. providedat no extra cost. Some
amenities like Bathrobes (sometimes offered for sale), cannot be taken by guest.
Amenity

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A service or item offered to guests, at no extra cost.
*American plan
(AP)
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F&B

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Food and Beverage;
FO
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Front Office Manager;
GM
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General Manager;
GMK

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Grand Master Key;
HK

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Housekeeping;
HRD

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Human Resources Department;
HWC
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Handle With Care;
OOO
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