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HOTELs TERMINOLOGY


Amount of money that the hotel owes to private and government-agencies,suppliers
and vendors.
Accounts receivable


Amount of money owed to the hotel, by guests etc.
ADR


( Average Daily Rate)

Room Revenue divided by number of occupied rooms.
Adjoining Rooms

Rooms next to each other (not connected)
Advance Deposit


Payment made by a Guest(Cash or Credit Card) to secure a Room Reservation.
Agent

Representative of a Business or an individual. eg. Travel Agent
Amenities

Personal, “
In-room

guest products, such as shampoo, lotion, toothpaste, etc. providedat no extra cost. Some
amenities like Bathrobes (sometimes offered for sale), cannot be taken by guest.
Amenity


A service or item offered to guests, at no extra cost.
*American plan
(AP)

F&B

Food and Beverage;
FO

Front Office Manager;
GM

General Manager;
GMK


Grand Master Key;
HK


Housekeeping;
HRD


Human Resources Department;
HWC

Handle With Care;
OOO

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