Professional Documents
Culture Documents
–
Amount of money that the hotel owes to private and government-agencies,suppliers
and vendors.
Accounts receivable
–
Amount of money owed to the hotel, by guests etc.
ADR
–
( Average Daily Rate)
–
Room Revenue divided by number of occupied rooms.
Adjoining Rooms
–
Rooms next to each other (not connected)
Advance Deposit
–
Payment made by a Guest(Cash or Credit Card) to secure a Room Reservation.
Agent
–
Representative of a Business or an individual. eg. Travel Agent
Amenities
–
Personal, “
In-room
”
guest products, such as shampoo, lotion, toothpaste, etc. providedat no extra cost. Some
amenities like Bathrobes (sometimes offered for sale), cannot be taken by guest.
Amenity
–
A service or item offered to guests, at no extra cost.
*American plan
(AP)
–
F&B
–
Food and Beverage;
FO
–
Front Office Manager;
GM
–
General Manager;
GMK
–
Grand Master Key;
HK
–
Housekeeping;
HRD
–
Human Resources Department;
HWC
–
Handle With Care;
OOO
–