Professional Documents
Culture Documents
INTRO
1. Flashback (Backward Chapter)
- What is a server
- What is email
- Historical issue
2. Present
- Brainstorming
"@ apa sih peran teknologi ini untuk anda???"
PRIME
1. Merumuskan uraian masalah
"TROUBLES"
"CHALLENGES"
2. Mengembangkan kemungkinan penyebab
"CAUSED BY.., WHAT? WHERE? WHEN? HOW?
"OBSERVE & DIAGNOSE"
3. Mengetes penyebab atau proses diagnosa
"RE-CONF"
"TROUBLESHOOT"
4. Evaluasi
"MONITORING & EVALUATE"