STEPHANIE R.

BLAND
2973 Churchill St. Memphis, TN 38118 · 901-375-1453 (H), 901-734-3814 (M)
srbland@memphis.edu

EXPERIENCE
JANUARY 2010 – JANUARY 2017
SERVICE DISPATCHER, MEMPHIS LIGHT, GAS AND WATER DIVISION
Dispatched service orders to technicians, assisted crews with maintenances, aided outside
entities such as Memphis, Shelby County, Germantown, Collierville & Arlington Police & Fire
Departments, City of Memphis Sewer, Animal Control with emergency calls, worked out of Class
as a Chief Dispatcher, trained new employees.

JANUARY 1993 – JANUARY 2010

SERVICE ADVISOR, MEMPHIS LIGHT, GAS AND WATER DIVISION
Connected, disconnected, and transferred customers services, granted extensions, assisted
difficult customers, monitored calls, assisted difficult customers, and returned calls. Worked out
of Class as a Chief Service Advisor and trained new employees.

EDUCATION
DECEMBER 2019
HEALTH STUDIES, UNIVERSITY OF MEMPHIS
Member of SAND, MAND, TAND, NOBIDAN, Spring 2017 – Present

MAY 2003
A.A.S. CIVIL ENGINEERING TECHNOLOGY, SOUTHWEST TN COMMUNITY COLLEGE
Dean’s List – Spring 2003

SKILLS
 Excellent Customer Service Skills  Proficient in Microsoft Office
 Critical/Analytical Thinker  Outstanding People Skills
 Exceptional Communication

ACTIVITIES
MLGW Project Max Team Leader and Worker, American Heart Association Walk, Rise Against Hunger,
Memphis Nutrition Group, University of Memphis Camp Chef, Catholic Charities’ Camp Love and Learn,
Greater Mount Moriah Baptist Church Foodservices Team and Hostess.