Professional Documents
Culture Documents
Makalah ini disusun untuk memenuhi tugas mata kuliah “Bahasa Inggris Niaga”
dosen pengampu Djalal Fuadi M,Si
Oleh :
Puput Anggraini
A210100013
2014
A. DEFINITION
A business letter should be short and to the point. The content used
in the letter should be clear and it should suffice the objective of writing
the letter. The letter has to give out the main message to be conveyed right
in the beginning. The letter should not have any typographical and
grammatical error.
Take a look at the following points that will help you in drafting a
business letter:
Make sure that you type the letter. It should not be handwritten.
Always use a letter head to write a formal letter.
If you don't have a letter head, then type your name, designation and
address at the top of the page.
Mentioning the date in a letter is a must as it serves the purpose of
reference in further letter regarding the same topic.
After the date, you need to write the full name, designation and full
address of the recipient.
Then you need to insert greeting to the person whom the letter is
written. You have to use formal language. Take a look at this example:
Dear Mr. Brown.
Now, you can actually begin to write the main message of the letter. In
the first paragraph, you have to introduce yourself if the receiver does
not know you. You could begin with a sentence like "We had recently
met in a conference", or "I had purchased a SIP from your company
two months back."
After that you have to clearly mention the purpose of the letter. The
purpose may be to lodge a complaint, request for information,
compliment a product or service provided, discussing a business deal
etc. You have to be brief and precise.
In the end of the letter, you have a complimentary close. The words
that are included: Sincerely, thanking you, regards, etc.
The last thing is you need to type your name and sign the letter.
The letter should be printed in a readable font.
As the motive of writing the letter is different, the style of the letter
changes and you get different types of business letters. The various types
of business letters are used by different people to serve their purpose of
sending the message across.
Let's take look at the most common types of business letters:
Closing (Sincerely...), 7
Signature 8
Your Name (Printed) 9
Your Title
Enclosures (2) 10
Typist Initials. 11
2. Modified Block Format: Business Letter
Enclosures (2) 10
Typist Initials. 11
3. Semi-Block (Indented) Format: Business Letter
Pada semi-block (indented) format business letter, format penulisannya
hampir sama dengan Modified Block Format, tetapi pada bagian isi,
paragraphnya dibuat menjorok ke dalam, sedangkan pada Modified
Bock Format tidak.
_________________________________________________________
Return Address Line 1 1
Return Address Line 2
Enclosures (2) 10
Typist Initials. 11
_________________________________________________________
Di bawah ini adalah keterangan dari nomor-nomor yang ada di setiap
format business letter di atas:
1) Your Address (Alamat Penulis)
Ini adalah bagian alamat penulis. Penerima dapat lebih muda untuk
menemukan alamt penulis jika mengirim surat balasan.
2) Date (Tanggal)
7) Closing (Penutup)
Bagian ini adalah nama penulis surat tersebut, dan jika anda
menginginkan, anda bisa memberikan jabatan atau posisi dibagian
bahwah setelah penulisan nama.
Jika sebuah surat berisi dokument atau lampiran lain selain surat
tersebut, penulis haru menampilakan jumlah lampiran tersebut
yaitu dengan menggunakan “Enclosure (jumah lampiran)”,
No : 111/KJ/SPH/2019
It : The Supply of Goods and Services
Lamp : 1 ( One ) Files
With Regards ,
We hope this offer can end up with the cooperation that can provide
benefits to both parties . In connection with the offer letter we make,
we are ready to hold a meeting with the PT .DAMAI SEJAHTERA to
follow up on the offer we made .
Thus we made this offer letter , for your attention and cooperation we
extend our thanks .
JOHAN ARIF
Marketing Manager
_________________________________________________________
2. Contoh surat bisnis
_________________________________________________________
Taylor, Inc.
694 Rockstar Lane
Durham, NC 27708
I just read an article in the News and Observer about Taylor's new
computer center just north of Durham. I would like to apply for a
position as an entry-level programmer at the center.
I will be happy to meet with you at your convenience and discuss how
my education and experience match your needs. You can reach me at
my home address, at (919) 233-1552, or at krock@devry.alumni.edu.
Sincerely,
Raymond Krock
3. Contoh surat bisnis
_________________________________________________________
Taylor, Inc.
694 Rockstar Lane
Durham, NC 27708
Sincerely,
Rebecca Brock
4. Contoh surat bisnis
_________________________________________________________
Enclosed is the report estimating our power consumption for the year
as requested by John Brenan, Vice President, on September 4.
Sincerely,
Nora Cassidy
New Projects Office
ncassidy@company.com
Enclosure: Report
5. Contoh surat bisnis
_________________________________________________________
Rachel Peterson
Human Resource Executive,
Maxwell Corporation,
700 Juarez Ave,
Laredo, TX,
United States
(956) 723-5321
December1, 2008
I hope you will take this up on priority and get back to us as soon as
possible. In the coming weeks, we look forward in getting your
positive response. Then we can fix a formal meeting and discuss all the
things in detail. We have enclosed the brochure of our workshop for
your perusal.
Yours truly,
Rachel Peterson
_________________________________________________________
The campaign was a success and the funds that we have collected this
fortnight are really good. Our target was to collect $1.50 million but
we have already reached the figure of $1.75 million. The funds are
pouring in from different quarters of society.
Biocon has helped us in tremendous ways and has been the front
runner in all the corporate campaigns that we had organized. The
financial support and the help in form of volunteers were of great use
to us. Your staff has helped us in managing the campaign. The
organization has carried out social responsibility in true sense of the
word.
Yours sincerely,
Brian Taylor
Chairman
______________________________________________________________
7. A Sample Business Apology Letter
_________________________________________________________
Samuel Taylor
Manager, Human Resource,
G Soft Solutions
1517 Lincoln Blvd,
Santa Monica, CA,
United States
(310) 395-8279
November 20, 2009
Yours sincerely,
Samuel Taylor
Manager, Human Resource
______________________________________________________________
_________________________________________________________
Erin Lawrence
Public Relations,
Bright Publications
5543 Dyer St,
Dallas, TX,
United States
(214) 369-7267
February 25, 2008
Samuel Jackson
Marketing Manager,
4400 West University Blvd
Dallas, TX 75209,
United States
(214) 459-2363
Your company is a big brand and has reached many milestones. Your
company has a legacy of great management leaders and good will of
customers. Now, another milestone will be crossed in the coming three
months by your company. The company is approaching its 50th
anniversary which is a great occasion.
I look forward to a positive reply from your side. You can call me on
my number. After that, we can meet personally and I can showcase
some of our prior work. We can discuss the details in the personal
meeting.
Yours truly,
Erin Lawrence,
Public Relations
________________________________________________________
9. A Sample Business Apology Letter
_________________________________________________________
Bob Wilson
Customer Service Manager,
Tangy Food Products,
1021 Tamarisk West St,
Rancho Mirage, CA,
USA
(760) 416-3139
March, 15 2009
Harry Jefferson
Store Manager,
Arc Supermarkets,
2431 Fair Oaks Blvd,
Fair Oaks, CA,
United States (916) 966-5010
The shipped product did not meet the quality and standards that we
have been delivering for last five years. The customers have full faith
in our products and they should continue the long lasting relationship
that we have shared.
We can assure you high quality products in the order that you will be
receiving. I apologize for the inconvenience again and promise you
that this will not be repeated in future.
Yours sincerely,
Bob Wilson
Customer Service Manager
_________________________________________________________
10. Sample Business Reference Letter
_________________________________________________________
Julia Anderson
Head of English Department,
Jennings Community College
6330 Brooklyn Blvd,
Brooklyn Center, MN,
United States
(763) 503-3534
John Slater
Director,
Training and Placement Cell
6528 Penn Ave S,
Richfield, MN, United States
(612) 861-9550
Christine Clark has worked in department of English for the last two
years. She used to teach under graduates classes. She took up courses
like English Language Teaching, Sort Stories in English, and
Phonetics in college. She has good basic knowledge of concepts in
English language teaching. She had established good rapport with
students in a short span of time. She devised innovative teaching
methodologies to deal with students who lacked in English
communication.
Yours faithfully,
Julia Anderson
______________________________________________________________
F. ENQUIRY
Inquiry letter is a letter of request, also known as a letter of the
candidate. Which will be sent to companies. Request letter is a letter from
a prospective buyer to the seller requesting information products offered.
With a quote from the seller then potential buyers will know the price and
a information of the items or services to be purchased. This is the purpose
of the prospective buyer a write request letter to the seller. When the
prospective buyer has to know the condition of an item or services
following the price and term of sale and purchase, of course he does not
need anymore request a quote from the seller. Letter of inquiry required in
formal trade requiring formal procedures in writing. The letter of inquiry is
often an early stage of the business transaction. By the letter of inquiry
prospective buyers ask or inquiry about the items or service to be
purchased. In response, the seller expalined the things he want to know the
buyer, buyer’s reservation and eventually business transaction as the end
of the buying and selling process
In the letter of inquiry for the items usually offer prospective
buyers ask :
1. Specification of items, namely : type, size, quality, capacity, etc.
2. The price per unit.
3. How to pay
4. How to surrender, and
5. Easy that may be obtained by the buyer, such as guarantees and other.
EXAMPLE :
1. _________________________________________________________
25 June 2009
The Krakatau Steel Engineering Co.
Cilegon
West Java
Please let us have the details of your product together with sample,
terms of payment and the price out. If the quality is satisfactory and the
terms are reasonable, we will place a large order soon. Could you give
us details of discount and the fatest delivery please.
15 february 2013
Distro cloud Corporation
Pasundan Raya Street, No. 15
Jakarta 1240
Dear Sirs,
Sandra Puspita
Purchase Manager
_________________________________________________________
3. _________________________________________________________
2 December, 2011
PT. ABDURAHMAN PERSADA
Kab.Bekasi
Deni Soeltoni
Head of Distributor
_________________________________________________________
4. _________________________________________________________
Quantum Komputer
5th Floor, Mangga Dua Mall
Blok D26, Jakarta
Yours sincerely,
Marjuan
_________________________________________________________
5. _________________________________________________________
2 December, 2011
PT. ABDURAHMAN PERSADA
Yours faithfully,
DeniSoeltoni
Head of Distributor
_________________________________________________________
DAFTAR PUSTAKA
Admin.24 februari 2014. Contoh Surat Bisnis ( Business Letter ). diperoleh 6 juni
2014. dari http://www.disukai.com/2013/02/contoh-surat-bisnis-business-
letter.html