Frequencies

Kualitas Pelayanan

Frequency Percent Valid Percent Cumulative Percent

Valid Kurang 19 20.7 20.7 20.7
Cukup 32 34.8 34.8 55.4
Baik 41 44.6 44.6 100.0
Total 92 100.0 100.0

Kepuasan Pasien

Frequency Percent Valid Percent Cumulative Percent

Valid Kurang puas 25 27.2 27.2 27.2
Cukup puas 31 33.7 33.7 60.9
Puas 36 39.1 39.1 100.0
Total 92 100.0 100.0

Crosstabs

Kualitas Pelayanan * Kepuasan Pasien Crosstabulation

Kepuasan Pasien

Kurang puas Cukup puas Puas Total

Kualitas Kurang Count 15 4 0 19
Pelayanan
% of Total 16.3% 4.3% .0% 20.7%
Cukup Count 7 14 11 32
% of Total 7.6% 15.2% 12.0% 34.8%
Baik Count 3 13 25 41
% of Total 3.3% 14.1% 27.2% 44.6%
Total Count 25 31 36 92
% of Total 27.2% 33.7% 39.1% 100.0%
Regresi Ordinal

Model Fitting Information

Model -2 Log Likelihood Chi-Square df Sig.
Intercept Only 59.568
Final 18.634 40.934 2 .000
Link function: Logit.

Goodness-of-Fit

Chi-Square df Sig.
Pearson .868 2 .648
Deviance 1.448 2 .485
Link function: Logit.

Pseudo R-Square
Cox and Snell .359
Nagelkerke .405
McFadden .205
Link function: Logit.

Parameter Estimates

95% Confidence Interval

Estimate Std. Error Wald df Sig. Lower Bound Upper Bound

Threshold [Y = 1] -2.526 .441 32.862 1 .000 -3.389 -1.662
[Y = 2] -.448 .316 2.003 1 .157 -1.068 .172
Location [X=1] -3.887 .713 29.734 1 .000 -5.285 -2.490
[X=2] -1.155 .466 6.139 1 .013 -2.069 -.241
a
[X=3] 0 . . 0 . . .
Link function: Logit.
a. This parameter is set to zero because it is redundant.

Test of Parallel Linesa

Model -2 Log Likelihood Chi-Square df Sig.
Null Hypothesis 18.634
General 17.186 1.448 2 .485
The null hypothesis states that the location parameters (slope coefficients) are the same
across response categories.
a. Link function: Logit.