SAMPARK

ISSUE 2 0 - F Y 1 8 H2
 EDITOR’S NOTE
Welcome to the 20th issue of Sampark – MLL’s very own employee newsletter!

Recognizing the need for a more varied content, we have incorporated a few new
sections in Sampark.

Post the IPO, MLL’s interaction with the Media has increased significantly. Hence, we
have given a glimpse of the media coverage for MLL in the recent months.

We want MLLites to be proud of the solutions that we provide to our customers.

Hence, we have featured a case study of the operations that MLL does for Mahindra
Spares Business Unit.

It is said that ‘Knowledge is Power’. We want everyone to leverage this power, and so
we are using this platform to share an article with you on one of the most talked about
topics today – the Block Chain technology.

Acquiring knowledge is important, but of what relevance is knowledge, if we cannot put

it to use? Mind Games, the case study competition by Mahindra Partners, is a brilliant
platform for us to challenge our minds and learn something outside of our work
purview. We, at MLL, have some brilliant minds who have managed to reach the finals
of Mind Games Season 4. Let’s find out their success formula through this issue of
Sampark.

We sincerely hope that you enjoy reading this issue. We would love to receive your
comments or queries on mail.marketing@mahindra.com

Thanks and regards,

Ketaki Sule
Team Marketing
FROM THE CEO’S DESK
Team MLL,

F’18 has been a historic year for MLL – not just because we went public, no denying
the fact that our IPO has been our biggest achievement so far; but also because of our
phenomenal financial results:
• Revenues up 28%, crosses Rs. 3400 Cr,
• PBT up 51%, crosses Rs. 100 Cr milestone in FY 18

Our Mahindra as well as non-Mahindra business continued the growth momentum. We have also
managed the major transitions like GST and E-Way bill effectively.

We began FY’19 with a new vision – RISE to be an INR 6000 crore Logistics Service Provider by
2020 (March 2021), delivering consistent customer experience in defined industry verticals
through customized, technology driven solutions.

Our focus for FY 2018-19 would be to take steps towards

achieving our vision. Our key priorities for FY’19 are:
 Focus on increasing our profits through:
- Gross Margin expansion
- Control on overhead costs
 Build customer relationships – Strengthen key
account management processes. Focus on growing
business with existing customers
 Adopt technology – Use systems for planning, day to
day transportation / warehousing operations, customer
MIS, and billing
 Develop innovative solutions – Proactively add value
to customers. Build breakthrough businesses for the long
term
 Improve business partner satisfaction – Digitize
transportation procurement and performance
management processes
 Strengthen MLL Network – Increase reach, reduce
costs per kg, and enhance service levels
 Enable the career development of our employees
across management levels
 Emphasize the importance of being on time, every
time. Commit to delivering services on time, submitting
bills on time, and being punctual
 Do good while doing well. Empower the communities
we work with to RISE

I am also excited about the reforms that the government is

bringing about in the logistics sector in terms of favorable
policies and ease of doing business. As one of the largest
3PL players in India, MLL is looking forward to working with
the policy makers to reduce the cost of logistics for the
country.

Warms Regards,
Phil
I V
MEDIA COVERAGE 0
 NEW INITIATIVES
RE-LAUNCH OF OPERATIONAL
EXCELLENCE PROGRAM AS ‘MLL
IDEA NETWORK’
The target we have taken this year is
to achieve savings of INR 30 crores!
There is one major change in the
program. Earlier we had designated
members as part of the CFTs. Now
anyone can form a CFT, work on the
improvement idea and get the share of
the savings!
BUSINESS PARTNER LIFE CYCLE
MANAGEMENT PLATFORM
This program has been launched with an aim to
manage MLL’s Business Partners right from the time
they join the system till their association and
collaboration with MLL. The business partners will
undergo performance management and monthly
reviews to help them improve their service. Select
partners will undergo a developmental journey and will
get the opportunity to be a part of the prestigious
Business Partner Council. The Business Partner Cell
will have the engagement, the development and data
management activities under it and will be responsible
for management of entire life cycle of their Business
Partners.
As part of MLL’s Business Partner Life Cycle
Management Program, MLL IT team has released
BillHub (A web based platform) which will act as a one-
stop access point to all invoices. The application will
provide end to end visibility of the approval/rejection of
all invoices and payment for both the business partner
and commercial team and will reduce the on-site and
multiple team follow-ups for both business partner and
the operations/commercials team.
LAUNCH OF WORKPLACE BY FACEBOOK AS MLL’S
INTERNAL COMMUNICATION PLATFORM
At MLL, we are going to replace all our digital modes of
internal communication such as emailers and Samvaad
app with this web as well as app based platform which is
accessible for all permanent and contract employees
through mahindrarise.com. Employees can now upload
posts including AVs on their own; like, share or comment
on posts, participate in discussion forums and opinion
polls etc through this platform
 NEW INITIATIVES

ACE FELICITATION CEREMONY

The ACE Felicitation ceremony for batch 1& 2 was
administered with high energy and enthusiasm on 20th
April 2018. Phil, Sushil and other senior dignitaries
graced the occasion.
Phil highlighted the CEO’s policy for FY19 and
encouraged the participants to demonstrate the
learnings of the program by application in their
operations and disseminate their learnings by training
their fellow colleagues. He emphasized on the need to
implement the technology driven solutions to bring
efficiency and drive customer satisfaction, which in turn,
will foster the culture of growth and innovation at MLL.

Major attractions of the certification ceremony:

 Case Study presentation with a special emphasis
on acknowledgement & appreciation by the
customer
 ‘Experience Sharing' by the participants, where
they briefed the management on the projects
implemented
 ‘Gallery Walk-through‘ organized by the participants
to showcase their learnings & the improvement
projects implemented

NEW SALES WINS

SP Infra - CHA operation & transportation of solar panels in Mukhtainagar and Gokak
A&E LM Windpower - Yard Management and Transportation of wind Turbine blades at Halol -
Gujarat
Myntra - Unique store delivery model operations exclusively operated by MLL
ECOM Amazon - Heavy and Bulky Warehouse Operations in Ludhiana, Kolkata, Ahmedabad
& Pune
Loreal - Managing warehouse operations and servicing distributors & modern trade
C&P from their Delhi distribution centre
Tupperware - Managing warehouse operations of 1 lakh sq.ft across 4 regions and
delivering shipments to almost 5000+ agents across different cities

Wellknown - Transportation of PSF (Polyster Staple Fiber) in containerized vehicles

BULK from plant to south region

a) Flextronics – Chennai b) ABInBev – Bangalore c) Mastercard – Pune/Gurgaon

PTS d) HCL - Delhi
 CSR

VILLAGE ADOPTION - TEMBHA

Activities Conducted:
• Preparation of nutritional laddos for the malnourished
children, and generation of employment for the women
preparing them
• Festival celebrations like Gudi Padwa, Holi, Makar
Sankranti etc and other cellebrations on Women’s Day
and Republic Day
• Donation of cricket kit to the village youth by Nashik
team
• Donation of bags sponsored by MLL’s business
partner Sushila Transport
• Drinking water supply project

DRIVER WELFARE
Mahindra Logistics to train 10,000 drivers across India under the Pradhan Mantri Kaushal
Vikas Yojana - MLL has initiated a special training programme to sensitise, train and empower
drivers across India about safety and security, as a part of PMKVY. MLL aims to train 10,000
drivers across India under PMKVY by the end of F’19. So far, MLL has trained 461 driver partners
across 6 major cities - Pune, Chennai, Delhi, Bangalore, Kolkata & Trivendrum. The overall
passing percentage of their driver partners has been 94%!

MLL Driver Awards 2018

Driver Awards 2018 was held at Nagpur on 16th March 2018. 52 drivers were invited for the
event, of which 10 drivers were felicitated for their excellent performance with a Certificate of
Appreciation and a cash prize of Rs.10000 to each driver.

Others - Free Eye Check-up Camp in association with Mumbai Traffic Police on Jogeshwari
highway and Pulse Polio Booth in association with Rotary Club of Lokhandwala
 Saidhara Bhiwandi warehouse
'Best Indian 3PLCompany of the
achieved Gold level of WAREX model
Year' at the Global Logistics
- CII Institute of Logistics'
Excellence Awards 2018
Warehouse Excellence Certification

MVMLChakan team won Silver ‘B

’ est Service Provider ‘for Logistics
award with customer at the 2nd awarded by customer Motherson
National Convention of Innovative Automotive Technologies &
QC team Engineering

AWARDS
KNOWLEDGE IS POWER

BLOCK CHAIN TECHNOLOGY

What is Blockchain Technology?
The blockchain is an incorruptible digital ledger of economic transactions that can be
programmed to record not just financial transactions but virtually everything of value. The
blockchain technology is probably the best invention since the internet itself. By allowing
digital information to be distributed but not copied, it allows value exchange without the
need for trust or for a central authority.

Where all can it be leveraged?

Originally devised for the digital currency, Bitcoin, the tech community is now finding
other potential uses for the technology. Blockchain serves as a bookkeeping platform or
ledger that is incorruptible, enforces transparency, and bypasses censorship. By tackling
issues of financial, political and institutional corruption, this has the potential to create
massive social change and greatly protect the human rights of every individual.
We’re already seeing some of this amazing work unfold in some countries. Here’s how:
Tacking the Refugee Crisis - This year, the UNWFP sent over 10,000 Syrian refugees
cryptocurrency-based vouchers. The opportunity to bypass bureaucracy and international
uncertainty with block chain technology not only gives refugees direct access to
donations, but stands as a huge first step in including them in dialogue aimed at solving
the international refugee crisis.
Creating financial avenues for the world's most impoverished people Blockchain
can act as a bank-like institution for people without bank accounts. As long as you have
access to a smartphone, you’ll have a way to conveniently access money. Additionally,
blockchain is a decentralized system, which means you don’t get charged to transfer
money the way you would with typical financial institutions.
Preventing voter fraud - Blockchain technology has the ability to provide an
unhackable electronic vote-counting system. This system can secure an election during
voter registration, and can account for the voters identification and insure votes cannot
be tampered with at a later date.
Improving Government Efficiency - Government processes can be slow, difficult to
understand, and highly susceptible to corruption. Blockchain, as a solution, can aid
governments in being more efficient and secure in every sense.
KNOWLEDGE IS POWER

BLOCK CHAIN TECHNOLOGY

How will Blockchain transform the Supply Chain And Logistics Industry?
Managing today’s supply chains all the links to creating and distributing goods is
extraordinarily complex. Depending on the product, the supply chain can span over
hundreds of stages, multiple geographical (international) locations, a multitude of
invoices and payments, have several individuals and entities involved, and extend over
months of time. Due to the complexity and lack of transparency of our current supply
chains, there is interest in how blockchains might transform the supply chain and logistics
industry.
Blockchain essentially a distributed, digital ledger has many applications and can be
used for any exchange, agreements/contracts, tracking and, of course, payment. Since
every transaction is recorded on a block and across multiple copies of the ledger that are
distributed over many nodes (computers), it is highly transparent. It’s also highly secure
since every block links to the one before it and after it. There is not one central authority
over the blockchain, and it’s extremely efficient and scalable. Ultimately, blockchain can
increase the efficiency and transparency of supply chains and positively impact
everything from warehousing to delivery to payment.
The very things that are necessary for reliability and integrity in a supply chain are
provided by blockchain. Blockchain provides consensusŬthere is no dispute in the chain
regarding transactions because all entities on the chain have the same version of the
ledger. Everyone on the blockchain can see the chain of ownership for an asset on the
blockchain. Records on the blockchain cannot be erased which is important for a
transparent supply chain.
Overall, the blockchain technology has the potential to revolutionize several industries
from advertising to energy distribution. Its main power lies in its abilities of not requiring
trust and being decentralized.

Sources:
https://medium.com/@micheledaliessi/how-does-the-blockchain-work-98c8cd01d2ae
https://www.forbes.com/sites/quora/2017/11/17/what-is-blockchain-used-for-besides-
bitcoin/#6d5b9f446ee7
 PROVIDING CONSISTENT SUPERIOR
OPERATIONS PERFORMANCE AT SBU DC
Case Study of MLL operations for Mahindra Spares Business Unit -
Distribution Centre
KPIs Before F16 Current F18
▪ Absenteeism 32% 7%
▪ TO Deletion 8% 0.5%
▪ Inventory Accuracy 92% 98 %

▪ Customer Claim 6234 PPM 818 PPM

▪ Vehicle TAT (in- 180 mins 120 mins

bound)

▪ On-time JIT call performance 99% 100%

▪ Overall 5S 56% 82%

▪ Demerit Score 1123 787

(Lead Indicator for Claim)

Account Details: ▪ Kaizen/quarter 60 150

• June 2013 onwards ▪ Delivery to Invoice 78% 98%
• Warehouse space 2.83
lakh sq.ft. ▪ VOR / BDT Invoice 80% 100%
• Managing spares
operations of M&M AFS
• Handling 2700 lines per
day; 1.3 Cr in value Dear Team
You have made a BIG DIFFERENCE!!!
Key value propositions: Many compliments for the good work done.
• 99.99% inventory accuracy Keep it up!!!
• VAS: Implemented 378 Kaizen -Mr. Uday Kulkarni
(Bhiwandi Plant Head, M&M)
initiatives in FY 18

Key achievements:
• 2.5 Cr production in Single shift operation in
Packing & Dispatch with same manpower.
• Claim PPM has been brought down from 800
PPM to below 150 PPM in Q4 F18.
• Consistently won Best Plant Award for Q1 & Q2
in F18 by M&M SBU.
• 15% Productivity improvement in F18.

Kaizen Success Stories:

• Reduction in Picking Time from 25 min/TO to 10
min/TO
• MHE utilization increased from 57% to 82% as
against targeted 75%
IN CONVERSATION WITH…
When you are not working, you can be
found…
Ensconced in my kindle… 😊

What were you like in high school?

A shy gawky kid who wasn’t that
friendly….

How will your friends describe you

now – in 3 words?
Perpetually lost in thoughts…

You're a new addition to the crayon

box, what color would you be and
why?
I would be the crayon sharpener…I will
help fellow crayons gain a chiseled
perspective….

Favorite movie/book?
Fav book: To kill a mockingbird…
Fav movie: To kill a mockingbird; One
Flew Over the Cuckoo’s Nest

Favorite food?
Rajma-Chawal

One thing that you would like to

change about yourself?
It is like the Ship of Theseus. If I indeed
did manage to change something
fundamental in myself, would I be “me”?

If you could choose any other

profession in life, what would it be?
An accountant. Or maybe more like that
accountant in the movie “The
Accountant”…

What’s your biggest dream in life?

To be absolutely free (while living)….

Shantanu Roy, Head – IT

 4
Team Aquazars:
Nishant Furia – IT team,
Roshni Kothari – IT team,
Prakrut Dalwadi – Ecom team

Case Description: Mahindra Water Utilities Limited (MWUL)

is a division of Mahindra Partners, involved in the operations
and maintenance of the Tirupur Water Supply Project in Tamil
Nadu.
It’s a PPP project along with NTADCL, a government
organisation responsible for catering to water supply needs of
Tirupur.
Proposed Solution: MLL team, ‘Aquazars’,
MWUL currently handles 6 filling stations with a total of 13 suggested developing an integrated system
filling points. The management currently wants to automate consisting of a mobile app, for online payments
the operations, reduce manpower, digitize data and reports, and booking of orders, along with sensors and
and automate the payment and billing process to reduce risk automated valves for remotely executing the
of cash handling. tanker filling operations.

Team Aquazar shares their experience:

“We were excited to participate in Mind Games Season 4 as it would give us an opportunity to work on a new domain
outside of our company. It pushed us to think out of box, balancing innovation with on the ground implementation
challenges and contingencies. From the start, we knew that time management was critical to deliver, on both our work
commitments and the competition timelines. We setup a recurring meeting to spend 2 hours daily together,
brainstorming and conceptualizing the solution.
We put ourselves in the shoes of the customer as well as MWUL executive, to think of scenarios where the solution
may or may not work.
Our solution gradually evolved from being focused only on the deliverables of the case, to making it crisp and
complete, to the point, where the management can just hand it over to MWUL and implement right away!
Mr. Rengadurai, our MWUL company buddy, was extremely helpful and approachable. We would also like to thank,
Mr. Mehernosh Mehta and Mrs. Rama Malik, for their support and encouragement during our journey. They guided us
at every stage by giving critical suggestions that made our solution detailed and complete in all aspects and made our
presentation more impactful.
The judges appreciated our primary research and the solution detailing including implementation and business
contingency plan. In the final round, the jury along with the esteemed audience, were fascinated by the presentation,
especially the video!
Thank you Mind Games for enabling us to have an enriching experience! We urge all of you to leverage this platform
and seek your own learning & growth…”
“I bought a Huawei Honor
6X phone last year. Its dual
camera setup motivated me
to pursue photography….or
TALENT@MLL
should I say ‘Phonography’
 using my smartphone. I
love capturing Nature,
Street life & Portraits. I’m
an active member in the
Official Huawei Honor
Community which helps me
stay connected with other
photography enthusiasts. Pawan Tejani,
I’m featured as a Honor Fan Manager,
on the Honor Community : Control Tower
https://club.hihonor.com/in/o
fftopic.209/span-
stylecolorredhonorspan-
span-stylecolorredfanspan--
span-
stylecolorredpawanspan.39
933.
Instagram:
https://www.instagram.com/
ppawan

Rajeev Sharma, Senior Manager,

Admin
“I am a health freak and love to keep myself
fit. I am a marathon runner since last 15
years and proudly continuing my passion. I
have done 4 of 100km trail walk with Oxfam
and achieved podium positions twice. My
weekend mornings are dedicated for at least
3 hrs workout including 15km run + yoga +
meditation and PT. I love to encourage people
around me to stay fit and help them in this
regard in whatever way I can.”

MLL wins Shri N.M Shipping Shield 2018
Cricket Match by
Rudrapur team
Annual picnic of Kolkata team
Nasik team participates in Nasik Police Marathon 2018
Cricket tournament with drivers and
3rd party staff by Bangalore team
Box Cricket tournament by Bhiwandi
team
Women’s Day was celebrated across
28 locations pan India. Location
Heads & Location HRs made this day
special for their women colleagues by
taking them out for lunch, decorating
their workstations & felicitating them.
Also, male employees across
locations took a strong call for action
by clicking photos with messages on
#pressforprogress in support towards
gender equality.
 Prabhu V. from HR team at
Ennore tied the knot with Malathi
on 30th March 2018

Rahat Ali from Panthnagar team

tied the knot with xx on 22nd
March 2018

Arvish Goyal from Solution Design team tied the

knot with Manali Shirsat from the HR team on
27th January 2018
 Abhijit Aher from Solution
Design team tied the knot with
Ritu on 20th April 2018

Kalpesh Raut from Kanhe team tied

the knot with Pratiksha on 20th May
2018

Rohit Kaprwan from Solution Design team tied the knot

with Rajshree Sharma on 13th April 2018
Puneeth Karthikeya Varma, son
of Ramaraju Indukuri from
Kanhe team
DOB – 18th October 2017

Swaraj, son of Mahadev

Kumbhar from Kanhe team
DOB – 18th April 2017

Maanvik, Son of Manish

Jha from Business
Development team
DOB – 26th October 2017

Arav, Son of Mahadev Giram from Kanhe

team
DOB – 2nd February 2018
Amoura, daughter of Shannon Fernandez
from Business Excellence team
DOB – 3rd December 2017