Chapter 1

La Premiera Plaza Hotel

1.1 Vision

Our vision is to be recognized as a provider or excellent service with quality

standard products and to be a consistent in promotion of elegance and excellence.

1.2 Mission

To delight our guests every time by creating engaging experiences straight

from our heart.

1.3 Goals and Objectives

-To provide costumer with our satisfaction by our service . or delivering our 100% guest
satisfaction by our service.

-Giving patrons brand new experiences in La Premiera Plaza Hotel .

- To sustain a positive image as well established hotel. We are constantly opening up

community in order to have a more relationship with our customers and give them the
service they demand, providing them with satisfaction.

- To enhance our hotel structures, paying attention to the services being offered them as the
food and beverages entertainment.

1.4 Business Core Values

2 -dependability
3 -honesty
4 -creativity
5 -respect
6 -trustworthiness
7 -fairness
8 -resposible
9 The scope and limitation
10
10.1

1.5 Objective of the Study

1.6 Scope and Limitation of the Study

1.7 Definition of Terms