14.

11 Key Performance Indicators

TIME

Time for construction Time predictability – design Time predictability – construction Time
predictability – design and construction Time predictability – affect of changes Time to rectify
defects in Defects Liability Period COST Cost of construction Cost predictability – design Cost
predictability – construction Cost predictability – design and construction Cost predictability – affect
of changes Cost to rectify defects in Defects Liability Period Cost of facility in use QUALITY Defects at
construction completion Quality issues at occupation of facility Quality issues at end of Defects
Liability Period

CLIENT SATISFACTION Client satisfaction with product(s) (overall) Client satisfaction with service
received Other client satisfaction criteria CHANGE ORDERS Originating from Client Originating from
Project Manager Originating from Design Team Originating from Contractor BUSINESS
PERFORMANCE Profitability Productivity Return on capital employed Profit predictability Time taken
to agree final account HEALTH & SAFETY Reportable accidents (per 100,000 man-hours) Lost time
accidents (per 100,000 man-hours) Fatalities (per 100,000 man-hours)