Operations Management

1 Operations management and its importance for Management Accounting

• Definition

• Mintzberg 's Effective Organization

• Strategic Importance

2 Types of Production

• Job Method

• Batch Method

• Flow Method

3 Plant Maintenance

• Plant Maintenance Process

4 Production Planning and Control

• Material Requirements Planning (MRP) cima & em final

. Manufacturing Resource Planning II (MRPll) cima & em final

. Enterprise Resource Planning (ERP) cima & em final

• Optimized Production Technology (OPT) cima & em final

5 Productivity and Efficiency Evaluation

• Methods of Managing Operational Capacity

6 Quality Management cima

• The Scope of Quality Management cima

• Quality Management Approaches cima

• Total Quality Management (TOM) cima

• Managing Quality Using TOM cima

• Processes of Continuous Improvement cima

• Lean Production cima

• International Organization for Standardization cima

• Total Productive Maintenance (TPM) cima

• The TQMEX Model cima

• Service Quality cima

PART - B WEIGHTAGE 20%

Human Capital Management

7 Human Resource Management cima

• Human Resource Management cima

• Human Resource Management theories cima

• Employee Motivation: Remuneration cima

• Employee Motivation: Other Factors cima

• HR Management in Different Types of Organization Working Arrangements cima

• The HR Plan cima

• Ethical Behaviour cima

8 Human Resource Practices cima

• Good HR Practice cima

• Human Resource Development cima

• Appraisal cima

PART - C WEIGHTAGE 25%

Marketing Management

9 Marketing and Business Strategy cima

• The Marketing Concept cima

• The Marketing Environment cima

• Marketing and Corporate Strategy cima

• Marketing Strategy cima

10 Marketing Plans, Branding and Communications cima

• Marketing Action Plans cima

• Branding cima

• Marketing Communications cima

11 Developments in Marketing cima

• Consumer Behaviour cima

• Marketing Not-for-Profit Organizations cima

• Internal Marketing cima

• Corporate Social Responsibility and Social Marketing cima

PART - D WEIGHTAGE 20%

Performance Management

12 Enterprise performance management cima e3

• Control and performance measurement cima e3

• Strategic control and critical success factors cima e3

• Budgetary control systems cima e3

13 Performance measurement tools: cima e3

• Performance measures: financial and non-financial cima e3

• The balanced scorecard cima e3

• Developing a performance measurement system cima e3

• Other multidimensional measures of performance cima e3

• Performance: service departments and firms cima e3

• Performance: manufacturing cima e3

• Regulation and performance cima e3