A quality management system may consist of policies and protocols to ensure that a service

or intervention is optimally delivered and will incorporate indicators to demonstrate whether

such success is being achieved, in the early, mid and end stages of an intervention or
programme. Such indicators need to be reported and fed back in to the loop so that quality
improvements can be made continually.

Some examples of quality assessment:

Healthcare organisations’ performance against national targets and indicators

GPs - performance as measured by quality outcomes framework