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QA EA Answering Directions PDF
QA EA Answering Directions PDF
Directions
Table of Contents
1. Introduction
2. What is Q&A?
3. Reminders
4. Answering guidelines
5. Answering directions
6. Things to avoid
7. Example answers
Welcome to Chegg!
We are excited to welcome you as a candidate for our Expert
Answering network!
Being an Expert Answerer is a great privilege, and there is a large
degree of responsibility in working directly with our student users.
Our team is committed to providing the best quality solutions to our
students with your help as a subject matter expert.
This deck will give you instructions on how answering works on our
Q&A boards. Please contact your territory management team if you
have any questions.
-The Chegg Team
What is Chegg Expert Q&A?
• Chegg Q&A is an online service for students’ coursework.
• Students who need help on assignments post questions on the
Chegg Q&A board, where they can receive help 24/7.
• Chegg’s team of Expert Answerers (that’s you!) provides
solutions with clear explanations and step-by-step processes.
• Our in-house team monitors the quality of Expert Answers
constantly, ensuring that students receive the best answers
possible.
Reminders
• You will be compensated for every question you submit a
legitimate answer for.
• Our content team will be monitoring your answers to ensure
that they are accurate, correct, and well-explained- remember,
we are here to help students learn!
• Questions can be skipped for: questions in the wrong subject,
more information needed to solve, abusive/spam, or do not
have subject knowledge to answer.
• Remember- unnecessary skipping is an abuse of your privileges! Our
team is keeping a close eye on this, so please be careful.
ANSWERING GUIDELINES
Guidelines
• Read questions carefully to understand exactly what the asker
is looking for.
• Be thorough and concise- make sure that you clearly explain
each step of the solution with a well-organized answer.
• Highlight key points, important steps, and common points of
confusion wherever possible.
• Use step delimiters and empty spaces whenever possible to
improve structure and readability of an answer.
• If necessary, use diagrams, tables, charts, and graphs to
illustrate solutions.
Plagiarism- what is it?
• Plagiarism is the act of copying someone else’s work and representing it as
your own in any way
• Chegg follows a zero tolerance policy against plagiarism
DON’T:
• Don’t use any search engine
• Don’t post links to external sources
• Don’t use any images, graphs, charts, diagrams that you have not made yourself
• Don’t make any attempt to pass any work as your own by altering slightly
• Don’t copy/paste, screenshot, or take photos of any work that is not your own
Chegg Study Honor Code
• Chegg Expert Q&A helps students with their toughest questions
while maintaining the highest standards in academic work. In
doing so, Experts will not participate in academic dishonesty.
• As Experts, you have great responsibility in working directly
with our students. Please adhere to our Honor Code and notify
your territory management team if you have any further
questions.
• In some circumstances, students may break our Honor Code by
posting exam or quiz material. When this occurs, please do not
answer the question and proceed as follows:
• Skip the question as “Abusive/Spam”- “Other”
Answering methods
• Our Experts have different ways of posting their solutions.
• Acceptable forms include:
• Typed
• Via word processor, MathType, spreadsheets, etc.
• We recommend typing answers when possible to maximize clarity- tools like
MathType and our built in editor allow you to do this easily
• Handwritten
• ONLY if you have neat, legible form
• Uploaded images must be clear, good quality, and rotated correctly
• Sometimes, the quickest way to create a diagram or chart is to draw it by hand
• If your handwriting is less than ideal or you can’t upload good quality images
for any reason, don’t worry- we’ll just ask you to type all of your answers
• Both- typing explanations and drawing diagrams
Typed Answers
• Typed answers are always
neat and easy to read- great
for helping students
understand your work