MODULE 2 : PROCESS STRATEGY

TRUE/FALSE

1. A firm's process strategy is the organization's approach to transforming resources into goods and services.

2. A very small percentage of production is accomplished in job shops.

3. Intermittent processes are organized around processes.

4. In process-focused facilities, equipment utilization is low.

5. Most hospitals are process focused.

6. The typical full-service restaurant is product focused.

7. Process focus and intermittent processes refer to the same thing.

8. Process focus and job shop refer to the same thing.

9. Harley-Davidson, because it has so many possible combinations of products, is process oriented.

10. Flexibility is normally highest in process-oriented facilities.

11. Flexibility is important in repetitive focus plants and product focus plants.

12. The assembly line is a classic example of a repetitive process.

13. High-volume, low-variety processes are typically intermittent processes.

14. One essential ingredient of mass customization is modular design.

15. Scheduling is least complex in the product focus.

16. Service blueprinting is a process analysis technique that focuses on the customer and the provider's interaction with the
customer.

17. A process map with the addition of a time axis becomes a process chart.

18. Time-function mapping is a flow diagram with time added to the horizontal axis.

19. Process charts use a schematic or drawing to show the movement of material, or people.

20. Service blueprinting is a process analysis technique.

21. Service typically implies some customization.

22. Professional services typically require low levels of labor intensity.

23. One technique for improving service productivity is postponement.

24. One technique for improving service productivity is self-service.

25. Numeric control (NC) refers to controlling a specific piece of manufacturing equipment by computer programs.

26. Process control is the use of information technology to monitor and control a physical process.

27. Periodic measurements, computer analysis of digitized data, resulting in feedback or signals are activities typical of
process control systems.

28. Vision systems are less consistent than their human counterparts.

29. One advantage of the use of robots is improved consistency.

30. Automated storage and retrieval systems are commonly used in distribution facilities of retailers.

31. Flexible manufacturing systems, because of easily changed control programs, are able to perform such tasks as
manufacturing one-of-a-kind parts economically.

32. AGVs is a type of automated work cell.

33. Computer-integrated manufacturing involves DNC machines linked together by an automated material handling system.

34. Production technology has had a major impact on services, but as yet there has been little reduction in service labor
requirements.

35. Point-of-sale terminals, optical checkout scanners, and ATMs are examples of technology's impact on services.

36. Successful process reengineering focuses on departmental areas where small, continuous improvements can be made.

37. Process reengineering involves the fundamental rethinking and radical redesign of business processes.

38. Processes can be environmentally friendly and socially responsible while still contributing to profitable strategies.

39. Flexibility is the ability to respond with little penalty in time, cost, or customer value.