se erving Your Guestserm Wanted: Customer Service [[_Jptowe Grito has decided to offer gourmet versions of deli ‘standards for a take-out menu. Customers can either purchase takeout items, such as cheeses and cured meats, or can order a snack or casual meal to enjoy in the adjacent seating area. The establish- ment is known for both its exceptional customer service and for its, unusual food offerings. Uptown Grille has been a popular destin Recently, however, management has seen a change. Business has slowed dramatically, and the word around town is that the customer service is to blame. Linda and Chef Jean are really concerned about the situation, but they're not sure how to handle it. Recently, they had to replace. a number of seasoned employees, but it has been difficult to find qualified s:aff to fill these positions. Most of their new employ- = eeg.aré inexperienced, but they all seem friendly and eager to learn. As you read this chapter, think about the following questions: 1. What should Linda and Chef Jean do to ensure their employees provide excellent customer service? What would you do? fx . Complaints often arise when inexperienced staff members serve customers. How can Linda and Chef Jean work with their employ- 95 to resolve any problems? How can Linda and Chef Jean win back community support? r . Once they achiave a high level of quality customer service, how can Linda and Chef Jea = ‘Chapter 10| Foundations of Restaurant Management & Culinary Arts {professional profile) Danny Meyer, Restaurateur Coie tye Tite eee Whey raters ites ore ee Shake Sieck the Nadem, Gate Zend Tarece Sat the MW tier ann cherie tte: Be Gin testi ee ocelot care J Geer Cone pem Ee a irs oe ey ier I Peiteleeteni tele dere eee yee ere eet we Tele acetic ete eg seat atts et iayeeniea eer Pick veil cme Gace ares emo eteresipeter =e tri ola imeem aa ciel iatcacp su eseieac nent Uncen ar Ue eseon Lettie io DY ai see Wit eeegt(eer eine) ett nese Ieee eee Varta na er ane tctca fT ee elirle lethal toma alec =P Perce vite We Wsnleet elec e een ae tcl Sierra ten eee tern Rete in any ecturease colnet Fauci] CMs oper eet aero eee eerste (oer ite Vey ie estriol Gee ar een an ae) eats eee) Byori seer ae ear eer hospitalityin restaurants, Gusiness, andife Ware Dee) ie ice deere atin (erect lesa enlgea ees eee ie SOM IOMi ie ly see een Ditun ives kere Graves le geed hy aia acs Ifyou are cons denng this Industry, be sure you krow yourself Be emotonelly sef Eres Meslay et avisie ie ket tT test (geet ee Deer icnlyae ioe year Mrs) oni aticstrety Wea sh oeiaei nyoneeect etna ciate (Hs neteccair ytecers (conte ieridiatetg a Tere ieccturvetiey foes viou le