Professional Documents
Culture Documents
I just added this to Goodreads if you’d like to add it - the book is 50/50 philosophy about the work
we do and how to do the key bits of it. I’m at 70,000 words. There will be about 50 drawings. And
---
Hey,
Here is the opening chapter and short thoughts on the topic you are contemplating. No promises
any of it will make sense. These are draft and untouched excerpts from Strategy Is Your Words.
These words will disappear in about 48 hours.
One ask - if you find something useful here, could you please check out the Sweathead podcast and
rate it in iTunes (5 out of 5 seems legit). It will help people find the podcast, I believe.
More articles:
- How to do account planning - a simple approach
- How to explain an idea
You can also find me on Twitter (playground) and I nstagram (secret stories).
Enjoy,
Mark
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Mark Pollard
Simple outline
Fighting Words
Fighting Words
Italy’s Flero once sprayed into the world a man with the mane and mettle of Inigo Montoya.
A small village below Brescia and a male gaze east from Milan, Flero features on few lists. It is a dot
on a map. It is a place one visits on the way to the place one wants to visit. And it is a murmur on the
Internet. Unlike the rest of the universe, few people have reviewed Flero because Flero is beyond
review. All a review of Flero could say is Flero’s main claim to fame is this: it has little going for it
other than it is near a lot of things with something going for them. Its other claim to fame is this
man it made. This gives Flero two claims to fame and these two claims to fame appear to make the
town feel adequate for history. This is an utmost Italian accomplishment. And Flero's nine-thousand
villagers can now spend eternity enjoying their proximity to fame while guarding the elixir from
Inigo Montoya hailed from Florin, an imaginary city with the "Fl-" and two syllables of Flero.
He was a swashbuckler whose broken heart only beat to avenge his father’s death. He was a Zorro
without a mask. He was a human rainbow between storms of drunkenness. And his rainbow
beamed only when he felt close to revenge because revenge was his life’s meaning. His rainbow
carried weapons and he was so good at swords he held the rank of Wizard. His violence danced the
tango. His catchphrases were the high notes of a sommelier tasting wine from space grapes. His
single-mindedness ravished the loins of the soul. Inigo Montoya was the broken man inside
everyone and yet he persisted. What Inigo Montoya could do with his hands and a rapier, this man
from Flero could do with his feet and a ball. This Flero man’s name is Andrea Pirlo.
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Andrea Pirlo sports a pristine carpet of beard. Its moral rectitude is kempt. All beard hairs
know where to stand at all times. Their maintenance depends on a dedicated team of bonsai
pruners. Wetsand brown hair frames his face. Its wisps lash and dart with every tack, turn, and
twist. His sun-leathered skin is a souvenir from a lifetime in football's riskiest arenas. Football is
Andrea Pirlo's romance. He makes love with a football as Inigo Montoya makes love with a sword
thrust to the heart. To watch highlights of Andrea Pirlo’s passes is to watch comets and stars shoot
through the night sky. If a pass streaks overhead, lovers touch lips to seal their fates. Andrea Pirlo's
romance with football was a whole body romance. But his feet made it happen. His feet could get
From Brescia to Milan and Juventus, from the Olympics to the FIFA World Cup, from Italy’s
Serie A to the UEFA Champions League, Andrea Pirlo’s ability to get the ball where it didn’t know it
needed to go took him where he didn’t know he needed to go. It took him to the United States of
America. On 26 July 2015 and at the age of 36, Andrea Pirlo took his football romance to the stage of
Yankee Stadium in New York. This move would have surprised the young Andrea Pirlo because
New York City Football Club didn’t exist until 2015. And here he was making love with a football in
the most famous baseball stadium in the world one year after placing as the seventh best football
player in Europe.1 And then it happened. The man Flero sprayed into the world and who bore the
nicknames “the architect,” “the professor,” “Maestro,” and “Mozart” spoke for strategy by speaking
about football. And he spoke about football by speaking about football in his new and temporary
home America and his brief fling with Major League Soccer.
“It’s a very hard league to play in. It’s very physical, there’s a lot of running. So there is a lot
of physical work and to me, in my mind, too little play,” Pirlo said .
1
2015 UEFA Best Player in Europe
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Yes, Andrea Pirlo had turned 37 the week he said this but this wasn’t an old athlete’s
chagrin. Listen again: “...a lot of running… too little play.” This is wisdom from the mystical bowels
of Flero. And, if one draws one’s ear close to the words - closer - one can hear the frustrations of a
strategist.
Andrea Pirlo knew how to get a football where it didn’t know it needed to go. Unfortunately,
this meant some of his teammates also didn’t know where they needed to go to receive the footballs
that didn’t know where they were going. Andrea Pirlo’s game was to make the football do the work;
the American game was to make the player do the work. American players grow up in a culture that
prizes running, that knows who can run and who can’t run, and that watches to see who runs. If a
A survival reflex born from the dregs of the Puritan work ethic where work took one closer
to God and a vast, bountiful country from which many thought they could take what they found if
they ran there first, running has its uses. Running helps people arrive on time, win medals, sight-see
at speed, escape disasters, release endorphins, and hunt for food. "Chase myopathy" is one theory
that explains why humans run and how running made humans look the way humans look. Chase
myopathy happens when a predator pursues prey until the prey collapses exhausted. Humans used
to do that to animals. Humans would run and run and run until the animals collapsed. The
differences between a football and an animal abound. Footballs do not have any of the following:
legs, brains, eyes, ears, voices, wings, arms, instincts, adrenaline, and meat. Footballs are inanimate
objects. Humans do not need to chase footballs until they collapse. Humans don’t eat footballs. But
this is how some people play football and how many people play business. Running is the most
important activity. Having others see one run is the second most important.
When people think they have never attended so many meetings, received so many emails,
and watched so many movements on organizational charts while having so little work to show, this
is running. When the weekly check-ins, annual reviews, and urban sprawl of job titles do not lead to
better work, this is running. When the marketing briefs are vague and lead to vague workshops
with too many people who are vague about why they are in the room but have to act like they are
the most significant people in the room, this is running. When timesheets are the only measure of
contribution, profit and loss statements are empires, and salary freezes last a decade, this is
running. When people discuss meeting agendas, meeting minutes, and email chains more than good
work, this is running. When strategy is one hundred slides long, ideas need tens of reviews by
people who do not put pen to paper, and company decisions demand every human in the village,
this is running. When management offsites lead to initiatives that lead nowhere, when management
announces another agency repositioning in gobbledygook, and when management spends more
To play a game, you need to know the goal and the rules, and you need a place to play,
Inigo Montoya knew the game he was playing because he was the only person playing it. His
goal was to avenge his father’s death. His rules were the rules of a swordsman’s honor. He was one
player and the man who killed his father and scarred his face Count Rugen was the other player. A
sword fight the place, a sword his object. Andrea Pirlo knew what game he was playing. His goal
was to win football games. His rules were the rules of an international football association. A
As much as their manes marked them similar, one difference distinguished Inigo Montoya
and Andrea Pirlo. This difference was strategy. Inigo Montoya knew what game he wanted to play
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but Inigo Montoya did not have a strategy. Unable to play his game because he was unable to find
Count Rugen, Inigo Montoya drank himself into stupors. His stupors were his soul laughing at his
lack of strategy. His stupors were his soul yelling at his brain to find new meaning. And his tale tells
the perils of a life that commits to a single event of meaning before it ends. The soul knows irony
Andrea Pirlo’s strategy was to make the football surprise opponents. His tactics were to play
in deep positions near the back line, to keep the ball moving pass after pass, to spray the football in
stunning ways to his teammates, to drill footballs at the goal from further out than expected, and to
wear his Italian locks and bonsai beard throughout. These tactics broke conventions because the
conventions were athleticism. To run, dribble, blast and muscle. The conventions weren’t to not
run, or to get the ball where it didn’t know it needed to go and to do so by making the ball move in
rare ways. Andrea Pirlo had a strategy and the strategy dismantled opponents because his strategy
understood the conventions within which his opponents operated. The conventions were his
inputs, his research. When he moved to America, the conventions of and the inputs into his strategy
changed.
“What I’m talking about is actually a system or culture. I don’t mean that the level of
technical skills are low. I just mean there is a cultural void that needs to be filled,” Andrea Pirlo said.
agencies, clients, and colleagues running around a football field. He describes a strategist hoping to
Andrea Pirlo a strategy to them but nobody knows how to receive it and people are too busy
A culture is a set of behaviors born from a set of beliefs. Running for no reason comes from
the belief that conspicuous activity is how a career progresses. Conspicuous activity is unnecessary
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activity that others can see. The competing belief is that companies that hire creative minds hire
them to unleash creative acts to help their companies or their clients’ companies. These two beliefs
are very different starting points and lead to polar opposite behaviors. The creative company builds
itself around behaviors that serve the creative mind - all of the creative mind. Its abilities and
disabilities, its need for quiet and stimulation, its need for validation and its struggle to accept it, its
need to create for the sake of creating and for this sake to happen daily, to create space for creative
minds to find meaning. And since words are the unit of meaning, creative companies demand more
from words. Creative minds use words to expose truth, not hide from it. Creative minds push their
words, they don’t constipate their words. Fierce brains abound in strategy but their public words
enter some corporate business park dystopia. That is Andrea Pirlo’s cultural void.
With revenge and football and glorious hair, Inigo Montoya and Andrea Pirlo achieved
meaning. This is more than most humans achieve. Meaning can fleet, focus can drift. But running
because everyone is running and everyone is running off cliffs and bridges, with scissors and
bayonets, with maps stuck to their faces, well, what is this? It’s not play. Play is majestic. Play knows
the heart of the game. Play knows itself. Play is unafraid to create new rules, to challenge new
opponents, or to adapt itself because of new opponents. Play is a strategist returning to his or her
Andrea Pirlo has retired from football and is now exploring the meaning of the second half
of his life. This is a spiritual exercise for all humans where one must reckon with oneself before one
reckons with death. Inigo Montoya inflicted death upon Count Rugen. He lived his life’s meaning in
the murder of Count Rugen and would then have to consider if he could find new meaning.
Inigo Montoya flies into the castle’s banquet room and into a dagger Count Rugen had flung
at his stomach. “I’m sorry, father. I tried,” Inigo Montoya says to the empty room.
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“Have you been tracing me your whole life only to fail now?” Count Rugen says. “I think
Inigo Montoya slinks against the wall and bumps to the ground.
Count Rugen says, “Good Heavens. Are you still trying to win?” And thrusts his rapier at
Inigo Montoya. Inigo Montoya cannot move but finds the elbow strength to parry the thrusts. Once.
Twice. Twice more. He then pushes off the wall, stumbles in his blood drenched vest and shirt, and
He lashes.
He jabs.
He advances.
He overpowers.
He tells Count Rugen to offer him everything he asks for. The six fingered man says,
“Anything you want,” and he attacks. Inigo Montoya catches his arm and says, "I want my father
“Hello. My name is Mark Pollard. You killed my profession. Prepare to hear about it.”
A strategy life is hell bent on its rummage for meaning. It craves clarity and will not relent
until it stares truth in the face. Truth is dangerous when it stares back and there is always more
truth to find. And so the strategy life is restless. It is a quiet frenzy lurching between knowing,
wanting to know, not knowing what it needs to know, and worrying it will never know enough.
Meaning mania gives way to drift as listless phases tempt the strategy life from its quest. A high falls
to the Earth. The strategist lays foetal next to it. A fog envelops both. They await the dawn of the
next frenzy.
Truth makes the strategy life a life of mischief. Societies prefer compliance to mischief so
the strategy life runs into rejection like a seagull flying into a glass window to eat the fish and chips.
Every day. Into glass. Over years this appetite for mischief can turn on the strategist. The strategist
can start to feel like an impostor. What am I even doing here? And because many strategists are
lonewolves foraging for truth in the forests of capitalism, years of meetings and workshops and
business speak can loosen their grips on their internal worlds. Sometimes the strategy life doesn’t
like the truth it sees or it loses sight of its own truth. Or it marries someone else’s truth.
One day the wilderness pushes the strategy life home. There it rummages in itself. It realizes
its manic quest for truth out there was one way to hide from the truth in here. Foetal no more, the
strategy life clears the mess, reveals the bedrock, and tethers itself to the bedrock so the wilderness
doesn’t usurp it with its own meaning. The tethers are practice, publishing, and gangs. And now the
strategy life’s hell bent rummage for meaning becomes life bent and strategy work is life’s work.
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Peekaboo. Clarity matters more than truth. Peekaboo. Many lies are clear. Peekaboo. Some
lies are useful. Peekaboo. Without clarity is confusion. Peekaboo. A strategist who confuses others is
a regular strategist. Peekaboo. Public confusion can lead to public clarity. Peekaboo. Public clarity
can lead to private clarity. Peekaboo. Too much confusion will cost a strategist’s career. Peekaboo.
Too much confusion will steal a strategist’s sense of self. Peekaboo. Clarity. Peekaboo. Clear?
Peekaboo.
A penguin, a sloth, and a social media influencer walk into a bar. Old leather seats with cuts
and creeks and rusty steel legs sit knee high under a maelstrom of loud bodies. The social media
influencer places the penguin on a stool and slings the sloth around her neck. It’s Happy Hour in
The Temple Bar, Dublin. The Temple Bar isn’t a bar. It’s a scrum of bars. It wraps its big arms
around people’s necks and heaves toward an invisible tryline. A tryline is an endline. It’s where a
rugby player kisses a ball to the grass to score points. A rugby player can do this between the tryline
and the dead ball line. There are two types of rugby and the two types of rugby player score tries
the same way even though they play two different types of rugby. There are seventeen types of
penguin. Maybe twenty. This type of penguin is fond of a Guinness or two or three. It’s crass to
count in Ireland. This is why the Dubliners refuse mathematics in school and Irish sloths fear
numbers the way influencers fear a failed social media post. And so the penguin drinks her
Clarity is an arm wrestle with mess. A strategist decides when clarity has happened and
knows it has happened when other people are clear about the clarity. Clarity is an arm wrestle with
mess where free arms can punch the opponent in the mouth. A strategist’s decision that clarity has
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happened is a starting point. It’s a preemptive heckle. “Here’s what I think about you.” Clarity is an
arm wrestle where free arms can punch the opponent in the mouth but both clarity and mess get
what they want. Clarity gets clarity and the mess grows. More mess, more clarity. Clarity is an arm
wrestle where free arms can punch the opponent in the mouth but both clarity and mess get what
they want and they know who will win every time. Clarity always wins because clarity decides the
winner. It’s a rigged game. Clarity can declare itself. “I am clear.” They need each other like a
Clarity is a social game. A strategist and any brain allies will declare clarity. “I’ve cracked it.”
Then beneficiaries of this clarity play the game or they watch it. “Thank you, thank you, strategist.
What would we ever do without you?” If a beneficiary of clarity plays, a goodwill melee can erupt
and together the minds can further sharpen the clarity. “Have you thought about this?” “No, but this
is so useful and now we have new clarity.” Some melees are bloodsport. Combatants defy each
other’s clarity as they fight for their egos and budgets. They adjudicate each other’s clarity and wait
for someone somewhere to adjudicate whose adjudication wins. Thumbs up or thumbs down? And
then there are the spectators. Spectators roleplay with clarity. Spectators pretend they are clear to
not look stupid or to not hurt feelings. Spectators pretend they are clear because they are still
overcoming their surprise at being in the room or their life is a life of orders and they don’t want to
think about what happens before the orders. These bystanders seem benign but their roleplay can
cost time and air. Evil spectators exist in most companies. Evil spectators offer no clarity. They add
mess with bravados of self-importance, noise, and words. Or they stay silent and wait to ply their
trade later and undermine everything they have heard. Clarity is a game that happens when a
When clarity happens, action happens. That is the point of clarity. With clarity, the team can
act. But clarity isn’t pure. People can hear the same words and have those words mean something
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different. And clarity doesn’t stop. Clarity needs to continue to happen so actions can adjust. A
strategist doesn’t get to lock it in like they are about to win Who Wants To Be A Millionaire. The
strategist moves from one arm wrestle with mess to the next and hopes there aren’t too many
Clarity is the strategist’s drug. Clarity is how meaning feels. It’s a runner’s high with a
runner’s exhaustion but without the runner’s legwork. When strategists say they want clarity, they
sign up for all the mess it accompanies. Mess is the strategist’s enabler. With each moment of
clarity, mess sprawls and inkruns to new corners of the paper and finger beckons the strategist to
rummage it. This is why a strategist needs more than one moment of clarity. A strategist needs
clarities.