Aac150739bsbwor301 L1 V2018.2

RTO 90982
CRICOS 02599C
Lecture Assessment 1
Individual Knowledge Test and Activity
Unit: BSBWOR301 Organise personal work priorities and development
Qualification: BSB30415 Certificate III in Business Administration
Training Package: BSB Business Services
Assessment Type: Individual

Due Date: Week 5
Knowledge Test and Activity
Student Name: Sirachat Prommakoon Student No: AAC150739
V2018.2
Q:\Principal\Academy Files\RTO Standards 2015\Std 1 - Training & Assessment\3. Training & Assessment Materials\New Training Package\BSB30415
Certificate III Business Administration\BSBWOR301\2018\Term 2\BSBWOR301-L1-V2018.2.doc
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TASK A: KNOWLEDGE TEST
1. What is the definition of a goal?
A goal is what the business aims to achieve, and is usually based on the businesses
vision and mission. It is the purpose of the business. Usually goals are broad ranging
and continuous or long term. For example, a business might aim to become financially
viable within the next 12 months.
2. Think about the goal that relates to your long-term choice of life-style. Write your goal here.
My goal is get permanent resident at Australia in 6 years
ffdffsf
3. Break your goal down into something that you set for yourself within the next short period. (e.g.
wanting to lose weight.) Make your goal SMART.
Specific I have to finish study accounting in 2 years
Measurable I study an accounting course
Achievable Yes if I finish study on time then get a job and working visa
Realistic I get a working visa in 4 years then get permanent resident in 2 years
Time-bound Next 6 years
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4. How you will measure your goal? Use KPI’s
Year 1-2 I will study and complete an accounting course and get an accounting
qualification
Year 2-4 I will get a job in accounting and secure a work visa
Year 4-6 I will complete the form for permanent and resident
Year 6 become resident
5. Give some advice on how you can reduce work-related stress?
Get some drink and food

Get some exercise
Get some break and relax
Get sleep early at night at lease 6-8 hours
6. What methods do you use to organise your time and work more efficiently?
Use effective time management techniques for example using a diary, or planner. It is
important to avoid procrastination and focus on your work. It is also necessary to
prioritise your workload and divide tasks into urgent and not urgent. A to do list can
also be helpful.
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7. Which of the following features do you think apply to an empowering organization (help the
organization perform effectively)? (Tick the ones you choose.)
Blame
Fear of making mistakes
Information given frequently
High attendance by staff
Low turnover
No risk-taking
High productivity
High loyalty
Territoriality
Absenteeism
Cooperation
Cover-ups
Sharing
8. There are several Australian laws relating to discrimination. Research the Anti-Discrimination
Act 1977, and name 4 areas that it covers.
- Sex discrimination
- Discrimination on transgender grounds
- Discrimination on the ground of marital or domestic status
- Discrimination on the ground of disability
9. What does EEO stands for and what does it mean?
EEO stands for Equal Employment Opportunity and covers discrimination and associated
topics such as harassment bullying and victimisation. It means that opportunity for everyone
should be equal.
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10. List at least five ethical principles that you can observe in the workplace.
Honesty – be honest in all communication and actions

Integrity – maintain personal integrity
Loyalty - be royal within the framework of other ethical principles
Fairness – strive to be fair and just in all dealing
Respect for other – treat everyone with respect
TASK B: INDIVIDUAL ACTIVITY

Using your actual workplace (or study at AAC) as the example, complete the
questions below.
1. What is your workplace and explain your job and its responsibilities.
Work = Massage
Industry = Health and wellness
Your job there = Massages staff
Your responsibilities are = Help clients to relax and distress

Help with muscle problems
To provide massage
2. What are your work goals and objectives?
Goals and objectives for Products/Services?

To sell massage products such oil
To increase client return rate
To increase number of new clients through promotion
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Goals and objectives for Budgets?
To stay within staff budgets
To not over spend the budget
To reduce advertising budget
Goals and objectives for Reports?
To increase customer satisfaction from the feedback surveys

Record clients attending the shop and create report
Goals and objectives for Sales?
To increase sales of massages

To attract 5% increase in new clients
3. Identify your personal goals and objectives and decide if they are the same as the
jobs?
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My goals in the future it is to open my own shop to provide massage based on the
experience i am currently gaining. They are not the same as the jobs as i want to
establish my own shop. My goal is also to learn new massage techniques.
4. Can you negotiate them with the boss so they become the same targets?
Yes I can discuss ideas with my boss, we can ask for training in order to learn a new
technique every 3 months to help staff and so that the shop can develop a better
service for clients provide them with greater satisfaction, so this is the same as my
goal.
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5. Firstly - Make a list of your workplace tasks on the table below and then mark them
‘’U’’ for urgent or ‘’I’’ for important.
Prioritisi
ng Timeframe
Tasks U or I
A-B-C- (Dates)
D
Open the shop u A Daily
Prepare massage room u A Daily
Check customer booking u A Daily
Service client u A Daily
Take client to the room u A Daily
Massage clients u A Daily
Clean the room after finish massage u A Daily
Closed the shop u A Daily
Now - Prioritise tasks A, B, C or D, and list the deadlines for each task. Use the column
provided in the table above.
Then - Identify the factors that may affect the achievement of those work tasks. What
contingency plans for each task could you consider creating to avoid those problems?
Factors affecting Contingency plan Business Technology
Lock key Copy the key Use telephone call manager
Bed it is broken Repair the bed Use telephone call manager
Computer it is not working Repair the computer Use telephone call manager
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Client it is not satisfied Give promotion and Printer
voucher
Room it is not ready Prepare the room -
Clients muscle painful Put some tiger balm -
Computer and light still turn Turn off everything before -

on go
Now - List the business technology you might use to manage that contingency plan efficiently
and effectively? Put it in the column “Business Technology” in the table above.  
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6. Create a time log to accurately monitor and adjust personal work performance to
achieve completion of tasks.
Time log
Goal: Date:
Date/Time Tasks Activities Outcome
2o-4-18 / Open the shop Turn on computer, light ,heat towel Completed
8:30 Prepare massage Prepare the bed and blanket Completed
2o-4-18 / room Check booking on schedule Completed
8:45 Check clients Greeting and ask client how long Completed
2o-4-18 / booking they want to do Completed
9:00 Service client Explain for client what to do Completed
2o-4-18 / Take client to the before massage Completed
9:15 room Ask client which part they have a Completed
2o-4-18 / Massage client problem
9:30 Clean the room Clean the bed, towel and floor
2o-4-18 / after finish Turn off everything and lock the
9:35 Closed the shop door
2o-4-18 /
10:45
2o-4-18 /
6:00
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7. Who would you ask for feedback on your performance?
Manager
8. Why did you choose that person(s)?
Because my manager have a good experience and he know more about technique massage
he can give me a good feedback
9. What was the specific feedback you did receive?
I have to learn more technique from other staff and try to ask clients come back if they
feel uncomfortable
10. Was the specific feedback what you expected? Think about it and list the feedback 
on your performance from your colleagues, boss and customers.
No I was expected feedback will be better because my clients they always happy with me
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11. Consider some times when the quality of your work or ability to achieve your goals
increases or decreases. Identify what are the things that may make this happen?
- Some clients they are impolite with masseur

- Client unhappy with massage
- Some staff not help each other
- Manager not fair with some staff
- Staff argument with clients
12. Recommend some good ideas for monitoring whether these things are happening?
Arrange meeting all staff to update the news and find problem and solution that occur
during the week
13. List some signs of stress. Explain how stress often affects your health?
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- Headache
- Upset stomach
- Migraine
- Difficulty concentrating
- Difficulty sleeping
14. What are the causes of your stress?
- Being unhappy at work

- Working long hours
- Workload and too much responsibility
- Loss of a job
- The death of a love one
- Break up
15. Who could you get help and support from, in solving your problems of stress?
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- My parent they always support me when I was stress we will talk with each other
what the problems make me stress then we discussing with each other to solving
- My friends because I live far a way from my parent they are listening and advising to
me
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Lecture Assessment 1
Feedback Evaluation Sheet - Individual Knowledge Test & Activity 1
STUDENT
STUDENT NAME: Sirachat Prommakoon NO: AAC150739
ASSESSOR’S NAME: Dominic Moffitt
UNIT NAME: BSBWOR301 Organise personal work priorities and development
Did the learner prove they can? YES NO
Ensure that work goals, objectives or KPIs are understood, negotiated and agreed in
accordance with organisational requirements? ⬜ ⬜
Assess and prioritise workload to ensure tasks are completed within identified timeframes? ⬜ ⬜
Identify factors affecting the achievement of work objectives & incorporate contingencies
into work plans? ⬜ ⬜
Use business technology efficiently & effectively to manage & monitor scheduling &
completion of tasks? ⬜ ⬜
Accurately monitor & adjust personal work performance through self-assessment to ensure
achievement of tasks & compliance with legislation & work processes or KPIs? ⬜ ⬜
Ensure that feedback on performance is actively sought & evaluated from colleagues &
clients in the context of individual & group requirements? ⬜ ⬜
Routinely identify & report on variations in the quality of products & services according to
organisational requirements? ⬜ ⬜
Identify signs of stress & affects on personal wellbeing? ⬜ ⬜
Identify sources of stress & access appropriate supports & resolution strategies? ⬜ ⬜
Understand the principles & techniques of goal setting, measuring performance, time
management & personal assessment? ⬜ ⬜
FEEDBACK TO STUDENT:
Re-assessment
Assessment Outcome ⬜ ⬜ Not yet
Satisfactory satisfactory required ⬜
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ASSESSOR’S DECLARATION:
I hereby certify that the above student has been assessed by myself and all assessments are carried out as per
the Academy’s Assessment Policy & Procedure.
Assessor
Signature
_________________________ Date: ______________

ASSESSOR SIGNATURE
APPEAL PROCESS:
I would like to appeal the outcome of this assessment as per the appeals procedure in the Student
Handbook
Student’s signature: _______________________ Date: __________________
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RTO 90982

Unit: BSBWOR301 Organise personal work priorities and development

Qualification: BSB30415 Certificate III in Business Administration

Training Package: BSB Business Services

Assessment Type: Individual

Student Name: Sirachat Prommakoon Student No: AAC150739

1. What is the definition of a goal?

My goal is get permanent resident at Australia in 6 years

Specific I have to finish study accounting in 2 years

Measurable I study an accounting course

Time-bound Next 6 years

5. Give some advice on how you can reduce work-related stress?

Get some drink and food

Fear of making mistakes

Information given frequently

High attendance by staff

9. What does EEO stands for and what does it mean?

Honesty – be honest in all communication and actions

TASK B: INDIVIDUAL ACTIVITY

Industry = Health and wellness

Your job there = Massages staff

Your responsibilities are = Help clients to relax and distress

2. What are your work goals and objectives?

Goals and objectives for Products/Services?

Goals and objectives for Reports?

To increase customer satisfaction from the feedback surveys

Goals and objectives for Sales?

To increase sales of massages

Prepare massage room u A Daily

Check customer booking u A Daily

Service client u A Daily

Take client to the room u A Daily

Massage clients u A Daily

Clean the room after finish massage u A Daily

Closed the shop u A Daily

Factors affecting Contingency plan Business Technology

Lock key Copy the key Use telephone call manager

Bed it is broken Repair the bed Use telephone call manager

Clients muscle painful Put some tiger balm -

Computer and light still turn Turn off everything before -

Date/Time Tasks Activities Outcome

8. Why did you choose that person(s)?

9. What was the specific feedback you did receive?

- Some clients they are impolite with masseur

14. What are the causes of your stress?

- Being unhappy at work

ASSESSOR’S NAME: Dominic Moffitt

UNIT NAME: BSBWOR301 Organise personal work priorities and development

Did the learner prove they can? YES NO

Identify signs of stress & affects on personal wellbeing? ⬜ ⬜

_________________________ Date: ______________

Student’s signature: _______________________ Date: __________________

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___________ Date:

Student’s signature: _____ Date: