SET PHASERS ON STUN And Other True Tales of Design, Technology, and Human Error SECOND EDITIONSET PHASERS ON STUN And Other True Tales of Design, Technology, and Human Error SECOND EDITION STEVEN CASEY Aegean Faecal Aegean Publishing Company Santa Barbara ARE ESR MASE SENSOR HERSPublished in the US.A. by Aegean Publishing Company Post Otfice Box 67%, Santa Barbara, California 93160 SET PHASERS ON STUN AND OTHER TRUE TALES (OF DESIGN, TECHNOLOGY, AND HUMAN ERROR Copyright © 1998, 1998 by Steven M. Casey All ights reserved. No part ofthis book may be used or reproduced in any manner whatsoever without written permission except in the case of brief quotations embodied in critical articles and reviews. For information contact Aegean Publishing Company. ISBN 0-9636178-8-5 (he) 978-0.9636178-8.0 Ifnot available fom your local bookstore, this book may be ordered directly from the publisher Send the cover price plus $4.50 for shipping and handling costs tothe above address. California residents add applicable sales tx, Publishers Cataloging in Publication Data Casey, Steven M, Set phasers on stun and other true tales of design, technology, and human error Second Baition pen, Includes bibliographical references ISBN 978-0.9636178-8.0 (he) $29.00 1. Technology. 2. Human engineering, 3.Human factors 4. Engineering design. 5, Title TA166C37 1998 62082 97-7875 TABLE OF CONTENTS Prologue 9 Set Phasers on Stun 13 Return from Salyut 23 Rental Car 35 A Memento of Your Service 40 Chutes and Ladders Business in Bhopal a Never Cry Wolf 89 Leap of Faith 92 The Wizards of Wall Street 109