Professional Documents
Culture Documents
2017
Corporate Social
Responsibility Report
A Message from Jeff King
Driving the success of our customers and the communities we serve. Reinhart’s shared purpose
is a call to action, reminding us that we are more than a business: we are an active member of
the neighborhoods, towns and cities across the nation that we call home.
As one of the largest foodservice distributors in the country with more than 5,500 employees
and over 50,000 customers, we have an obligation to be a positive force in our local
communities. Whether it’s through managing a responsible supply chain or by volunteering
with local food banks, Reinhart employees strive for excellence each and every day.
I encourage you to review our corporate social responsibility efforts in 2017, knowing that we
are advancing even beyond these programs. Working for the betterment of our communities
means that we will maintain our status as an employer and distributor of choice. Through our
continuing commitment to act responsibly, Reinhart is living up to the challenge of being a
conscientious corporate citizen.
Thank you,
Jeff King
President and Chief Executive Officer
Reinhart Foodservice, L.L.C.
TABLE OF CONTENTS
Company Overview 3
Operations 6
Supply Chain 13
Community 20
Our People 25
Leadership Development 28
3
COMPANY OVERVIEW
Founded in 1972 in La Crosse, Wisconsin, Reinhart is a family-owned enterprise and one of the largest foodservice
distributors in the country, serving independent restaurants, delis, sporting venues, schools, nursing homes, hospitals,
the military, and regional and national chain restaurants. Our scale and resources, combined with local insights and
focus, make us a leader and innovator in each of our markets.
176 +
27 3,400 + 100,000+
million divisions vendor partners SKUs 123456790
CASES
SOLD
57,000+ 4.1+billion lbs.
OF PRODUCTS
customers DELIVERED
5
COMPANY OVERVIEW
Acting with Integrity Integrity is doing the right thing at all times, even when no one
Brand Promise is looking. For over 40 years, Reinhart has been committed to delivering exceptional quality service and
value to our customers, and doing it the right way.
Get it right from us!
Embracing Change Our industry is ever evolving. To be the best, we need to
evolve, too. That means taking every opportunity to innovate, grow, learn and stay ahead of the game.
When faced with new challenges, Reinhart employees take them head on, paving the path for our
customers’ success.
6
By leveraging our scale as part of
the Reyes Family of Businesses and
O P E R AT I O N S
partnering with strategic third-party
companies, we are able to improve our
operations by reducing energy use and
increasing asset optimization.
7
OPERATIONS
Energy Reduction
Strategic Partners: Reinhart partners with third-party companies to perform
& Efficiency ongoing energy analyses and evaluations of site structures, processes, automation,
refrigeration, lighting and more.
Energy Reduction
& Efficiency
Premium Efficiency Equipment: Furthering • The Boston Division continues to push the limit
our commitment to reducing our environmental impact, with their refrigeration system. They are continually
we have developed energy efficiency standards for all improving their control sequences at the facility
of our new equipment and buildings. We continue to resulting in a total energy reduction of 17%
lean on our energy efficiency standards as we complete in 2017.
projects across our sites resulting in LED lighting and • The Black River Produce facility has over 1,800 solar
occupancy controls as well as premium efficiency HVAC panels capable of delivering about 450
equipment. kilowatts. This is the first facility in the Reyes Family
• The Shawano refrigeration upgrade completed in 2016 of Businesses network to have a solar array of this size.
resulted in an 11% energy consumption drop The solar array generates about 80% of our monthly
for the facility in 2017. electricity usage at the facility. We are continually
looking at additional solar opportunities.
9
OPERATIONS
Energy Reduction
& Efficiency
Demand Response: Demand Response provides • Improving control strategies for refrigeration equipment
energy users with an opportunity to play a significant to generate energy savings and prolong equipment life.
role in the operation of the electric grid by reducing • Deploying recommended setback temperatures
or shifting their electricity usage during peak periods. on HVAC equipment.
We have two Reinhart sites participating in Demand
Response programs that supports electrical grid • Optimizing battery charging practices by shifting charge
stabilization during brownout or blackout conditions. times away from peak load hours.
These facilities participate by delivering over 300 • Turning off non-critical office appliances
kilowatts in curtailment during events. to reduce plug loads.
Getting Better Every Day: Each Reinhart • Turning off exhaust fans in rooms when not in use.
division is audited and scored on its energy-efficiency
performance metrics, and low-to-no-cost strategies • Performing night walks to verify that lighting and HVAC
each site can use to reduce energy usage are are shut down after hours.
communicated quarterly. Best practices include: We are scheduled to invest another $650k in energy
• Automatically turning off portions of or all lighting projects for 2018. We expect these lighting and controls
in areas of the warehouse automatically using projects to result in an annual energy reduction of over
motion sensors. 3.5 million kWh.
10
OPERATIONS
LEED Certified Industry Leader
Energy Reduction Reinhart’s Burlington Division, built in 2014 and located in Essex,
& Efficiency VT, is the first foodservice warehouse to be registered with the U.S.
Green Building Council, and is also LEED certified. The facility has
the following features:
u Energy-efficient refrigeration system that can cycle down during
peak demand
u Efficient plumbing fixtures to minimize water use
u Energy-efficient LED lighting
u Natural ambient lighting in open office areas to reduce workday stress
u Battery chargers for electric vehicles
u Recycled materials used in construction
u Computer-controlled temperature zones and designated seasonal
entrances to help keep heat contained in the building
u Low VOC-emitting materials (volatile organic compounds often found
in paint) used throughout interior spaces
u Closely managed waste disposal during construction
11
OPERATIONS
Company-wide strategic initiatives
Transportation & focus on significantly reducing greenhouse
gas emissions through routing optimization, which
Fleet Management maximizes the utility of our fleet, as well as reduces fuel
consumption and total miles traveled.
12
OPERATIONS
14
SUPPLY CHAIN
Food Safety
& Quality Assurance
Our commitment to our customers and Supplier Code of Conduct: Reinhart has a
the communities in which we operate includes Supplier Code of Conduct that sets expectations for
our dedication to sustainable, ethical sourcing practices our vendors in areas that are important to our business
ServSafe: Reinhart offers
in all of our supplier relationships. Sourcing sustainable and the customers we serve, including the environment food safety training through
food is one part of our commitment to deliver a better and animal welfare. Adherence to our Supplier Code of
tomorrow at Reinhart. We are dedicated to delivering Conduct and compliance with all applicable federal, state the ServSafe program.
high-quality products that meet the needs of our and local laws is mandatory for all Reinhart suppliers.
customers and satisfy their consumers. Non-compliance with these standards can result in
Safety is the #1 priority at
FSQA Team: We demand the highest standards for
suspension and/or termination of a supplier’s relationship Reinhart, and the ServSafe
with our company. Reinhart remains committed to doing
product safety, quality and consistency from ourselves and
its part to ensure that the industry continues to evaluate program helps ensure
from our suppliers. Our Food Safety and Quality Assurance
and actively strengthen awareness and training for all
(FSQA) department is dedicated to just that. Each FSQA
companies involved in our supply chain.
that our customers are in
team member maintains a science and/or distribution
background and the entire team is committed to the Animal Welfare: Each of Reinhart’s suppliers must compliance with important
protection of food sources, preventative safety control meet or exceed the applicable federal, state and local
safety regulations.
and responsible procurement, storage and distribution laws/regulations, and recognized industry guidelines, for
practices. The FSQA team diligently manages supplier animal welfare.
recalls and quality concerns/complaints to ensure safe food
and quality products are delivered to our customers.
15
SUPPLY CHAIN
Reinhart is committed to long-term
Responsible & Local environmental preservation
and is dedicated to partnering with manufacturers
Sourcing/Purchasing and suppliers that exhibit responsible, sustainable
business practices to minimize the impact on and
depletion of resources. Reinhart sources
foods that are:
• Locally grown
• USDA-Certified Organic
• All-natural
• Non-GMO
• Cage-free,
enriched-colony
and free-range
(poultry and eggs)
• MSC-certified (seafood)
16
SUPPLY CHAIN
Reinhart’s portfolio of brands maintains the highest standards for product safety, quality and consistency.
Client: IMA
Brand: Everfry
K
Colors:
NOTES:
Client: IMA
Brand: ProPak
C M Y K
Colors:
NOTES:
STEEPED IN DELICIOUSNESS
17
SUPPLY CHAIN
GOOD ROOTS® Produce: Under the GOOD ROOTS brand, Reinhart has
Fresh & Local Produce geographically targeted re-packers that enable daily deliveries of a seasonally fresh
and/or local produce supply to our divisions. All re-pack partners are MARKON
5-Star Food Safety® approved and follow a strict set of Reinhart-led protocols to
ensure food safety and sustainability.
Through the following business practice areas, MARKON and its industry-leading
growers illustrate a commitment to responsibility and accountability toward
achieving new standards in sustainability:
• Ethically sourced
20
Driving the success of our
communities is a key component
COMMUNITY
of our shared purpose. In addition
to the jobs we do each day, many
Reinhart employees also take time to
give back to their communities in a
variety of inspiring ways.
21
COMMUNITY
Reinhart encourages our employees to: senior citizens; repacking bulk items into cases;
Volunteering & Giving u Give back to the communities in which they
shopping, bagging and loading groceries for individuals;
gardening; sorting food and stocking warehouse
live and work via product donations, volunteer shelves; and loading delivery vehicles with food.
efforts and community events
Many Reinhart divisions also hosted Month of Service
u Work with a local Feeding America® food bank or events, such as food, clothing and school supply drives;
agency to donate product or volunteer their time jeans week, where employees donate one item for
every day they choose to wear jeans; and raffles that
u Support their local culinary scene by sponsoring generated employee donations.
Restaurant Weeks across the country
22
COMMUNITY
Reinhart La Crosse: From competing in softball 2017, Reinhart donated $1,000 to the organization
Volunteering & Giving tournaments to participating in sustainability initiatives
and hosting food and clothing drives, the Corporate
and along with other sponsors and volunteers,
gathered nearly 300,000 food items for
La Crosse team has been a leader in community donation to local food banks.
involvement and engagement. • In 2017, the Corporate La Crosse team “adopted”
• Reinhart’s Corporate Nutrition Services department a section of Country Road YY and committed to
partners with Viterbo University, a La Crosse cleaning up the road three times per year. The
based university known for its accredited dietetic Reinhart sign will stand tall for as long as the team
coordinated undergraduate program and has continues to maintain the area!
supported student internship and mentoring • In November 2017, the La Crosse Corporate team
programs annually for over a decade. volunteered with iFeed and donated $1,000. iFeed is
• The Corporate La Crosse team rounds up dollars every a program supported by Interact (Rotary International)
year for Charity Jeans Day, donating its proceeds to that aims to feed people in the Coulee Region
numerous charities. In 2017, monetary donations of Southwest Wisconsin and around the world.
were given to victims of Hurricane Harvey. Additionally, through the efforts of nearly 500 people,
77,000 meals were packed for school children in
• In 2017, five families were sponsored through For
Nicaragua and thousands of pounds of food were
Goodness’ Sake®. For Goodness’ Sake® is dedicated
collected for the Nicaraguan community.
to providing donated household goods to those in
need, including expectant mothers, struggling youth • In 2017, the Corporate La Crosse team collected and
and families of all sizes and backgrounds. donated over 1,100 new or gently used clothing items
during a month-long clothing drive.
• The Corporate La Crosse team supports the Rotary
Lights holiday festival, where employees volunteer • During a food drive in August 2017, the team collected
their time to collect monetary and food donations. In 1,200 pounds of food and non-food items.
These are just some of the organizations Reinhart partnered with in 2017:
24
COMMUNITY
• Community Servings, Inc. in Boston has been delivering healthy meals to the
Supporting the ill and their dependents for over 27 years. Reinhart Corporate Executive Chef
Jeff Merry has been working with Community Servings since the
Next Generation beginning. He brings culinary expertise and hands-on cooking training to the
students. Each class offers culinary students training with a challenging curriculum
and includes a job readiness component. Not only are the trainees contributing
to the mission, but they are receiving valuable kitchen experience which further
prepares them for a job.
• Reinhart’s Shawano Division has been the presenting sponsor of the
kickoff event for the Greater Green Bay Restaurant Week™ (GGBRW) for 5 years.
In 2017, over 400 people attended the event, which raised over $6,000
through ticket sales and donations towards culinary programs at two local schools
(Green Bay Preble and Pulaski High School), whose culinary students compete
in head-to-head competitions during the kickoff event. 63 local restaurants
participated in GGBRW and Reinhart’s support shows that our Shawano Division is
a true asset to the Green Bay area restaurant industry and community.
25
At Reinhart, our people make us
unique and drive our company
OUR PEOPLE
forward. We value safety, wellness,
integrity, and ethical behavior, and
offer our employees opportunities
to learn, develop and maintain a
long-lasting career within Reinhart
and the Reyes Family of Businesses.
26
OUR PEOPLE
G.O.A.L.: Get Out And Look! Reinhart rolled out the G.O.A.L.
program to reduce backing accidents and enhance parking lot
safety. 100% of our fleet is equipped with G.O.A.L. mirror stickers,
trailer stickers and safety cones to reinforce backing safety and
G.O.A.L. policies.
Every Reinhart truck is equipped with DriveCam® technology
to provide coaching opportunities related to
safe driving.
Reinhart is dedicated to abiding by CSA (Compliance, Safety,
Accountability) legal regulations. Our XRS on-board technology
tracks hours-of-service data and helps drivers remain compliant so
they are getting adequate rest during breaks and between shifts.
27
OUR PEOPLE
Wellness: At Reinhart, wellness takes on many forms, including physical health, mental health and financial
Safety & Wellness health. Beyond the traditional health benefits we offer, such as Medical, Dental, Vision, Life and Accidental Death and
Dismemberment Insurance, as well as Disability, we offer a comprehensive total wellness program for employees.
We also offer “Good Health” incentives for achieving optimal health goals:
u Free health screenings for employees and spouses
u Personalized health coaching and individualized plans to meet health goals
u Reduced medical plan contributions if employee and/or spouse meet a good health threshold
28
OUR PEOPLE
Leadership
Development
Developing our people is an important
part of our formula for success and we
offer many leadership development
programs across our business.
LEAP (Leadership, Engagement, Action & forklift certification courses for Warehouse employees,
Performance): We encourage all of our front-line and to boot camps for Marketing and Human Resources
leaders to attend the Reyes Family of Businesses LEAP employees – we are dedicated to providing education
program, which is a foundational leadership and throughout our team members’ careers.
management training program.
Industry Opportunities: Reinhart’s relationship
243 Reinhart employees participated in at least one with the International Foodservice Distributors
LEAP training course in 2017. Association (IFDA) demonstrates our commitment to the
Reyes Academy: We leverage the scale of the foodservice industry as a whole.
Reyes Family of Businesses to give our drivers access 28 Reinhart drivers represented our company at the
to Reyes Academy, a state-of-the-art training facility IFDA (International Foodservice Distributors Association)
for transportation professionals. In 2017, 102 Reinhart National Rodeo in 2017. Drivers must meet strict
drivers graduated from the academy. qualifications in order to attend. Adam Caughey,
On-the-Job Training: We pride ourselves on a driver from our Marshall Division, topped
offering comprehensive training in all functional areas. competition from across the country to win 1st
From product and sales training for Sales Consultants, place in the 2017 5-Axel competition!
to Associate Driver training for new delivery drivers, to
29
OUR PEOPLE
Integrity is one of our Core Values at Reinhart. For over
Ethics & Compliance 40 years, Reinhart has been committed to delivering quality service and value to
our customers, and doing it the right way. The Reyes Family of Businesses’
commitment to ethics is a hallmark of our Company’s culture and the foundation of
everything we do.
30
OUR COMMITMENT
Delivering a
Better Tomorrow At Reinhart, we are committed to continuous
improvement in the ways we manage our operations,
our supply chain and give back to our communities.
We know that we are at our strongest when we
leverage our company’s scale – standardizing
our practices, using the resources available to us
through the Reyes Family of Businesses and acting
as one unified organization. Going forward, we will
continue to make improvements and enhancements
across our business so our employees, customers and
suppliers can Get it Right From Us.
The trademarks depicted herein are the trademarks (registered or otherwise) of their respective owners. 31