Writing ® A letter or email of complaint 1 Do the sentences refer to problems at a restaurant (R), a hotel (H) or both (6)? Our room was dirty. - We waited an hour for ourfood. § _ The nightclub kept us awake. = ‘When our food arrived, it was cold, _ The manager wasn't there. ee The wifi connection didn't work, _ auauna 2. Complete the letter with the phrases. Then check your answers to exercise 1. + 21 + 3February + Boston + Dear Siror Madam, + Park Street + PE21 OHC + Susan Crowe + Yours faithfully, Vm aniting to complain about a meal my mother aud 9 had. at your vestaunant on Saterday to cctebrate her berthday. ‘Whee we arrived, we waited for hall an how hefore a waiter toa oun onder. Then we had. to wait au haus fon our food ta arnive. When tt finally arived, tt was cold, The waiter did not apolagize, and te heard him laughing with the ether waiter about ws. Some of the orders were wnoug, to0, bat the waiter refused to change them. We asked to cee the manager, bat you weree't there, We also waited a long time for the waiter to bring us out caats when we left. When he finally came, he gave me the nang jacket. Under the circumstances, 1 theeh we've eattted to 4 refund. 7 have eaten at your restannant many times and. haue never wanted to complain befare. 4 (oak forward to hearing fram you S000, ® Writing a formal letter or email. 3 Complete a letter or email of complaint toa hotel. Use ideas from exercise 1 and others. Dear tm — We didn’t enjoy our stay because We asked to __ ® Correction 4 Correct the sentences. 1. This restaurant isn’t as good that it was. 2. The service was more fast last time. 3. This chicken doesn't taste like nice. 4 My pasta isn't enough hot. 5. The restaurant can have a new owner. 6 I'm going to write for complain about it.® Aletter of complaint 1 Om pairs, ask and answer the que: ns. 1 Have you ever bought something and then taken it back to the shop? 2 What was it? Why did you take it back? 3. Did the shop change it? Or did you get a refund? 2 Read the letter of complaint. Do you think Dylan has got a good reason to complain? 15 Chapel Drive Dorchester D2 4NR 16th June 2012 Dear Sir or Madam, T'm writing to complain about a pair of trainers I bought at your shop on High Street on 15th May. 5 I tried the trainers on in the shop and they were fine. But when I wore them at home, they were very uncomfortable. Then I noticed that one trainer was bigger than the other. Iwent back to the shop the same day, but the shop assistant refused to change the trainers, because I didn’t have the receipt. It was the same shop assistant who sold 6 them to me and I know he’s very busy, but was surprised that he didn’t remember me. It’s impossible for me to wear the trainers, and I think I’m entitled to a refund, Please let me know when and how I can get my money back. I look forward to hearing from you soon. Yours faithfully, Dylan Jones 3. Read the letter again. What information does he include? the reason for the letter where he bought the trainers when he bought them the price of the trainers the problem the solution oueuns & Writing a formal letter 4 Match the descriptions with the parts of the letter. + city = closing expression » date - Dear. « house number + postcode + street name + writer's name = Prepare to write a letter of complaint. Match the products with the problems. + it doesnt play properly « it's broken + it'sscratched » it's shrunk + one partis missing - there's hole in it 1 ane-reader 2 asweater 3 amobile phone Make notes. Then write a letter of complaint. Paragraph 1 Where and when did you buy the product? Paragraph2 What was the problem? Paragraph3 What happened when you complained? Paragraph What: do you want? 'm writing to complain about The shop assistant refused to change it/them I think fm entitled to Hook forward to hearing from you soon, 7 Check your work for errors. (ino ae Unie 4+ The art of persuasion / 41