Course Code : BAGB 2013

Course Title : Human Resource Management

Course work : Assignment

Submission : Week 6

Working in a group of 3 – 4 you are required to :

1. Prepare a job specification for a customer service representative at Wira Bank. (4 marks)
2. Prepare a job description for a customer service representative at Wira Bank. (4 marks)
3. Create a job advertisement for the position. Decide, and explain the best method your bank
will use to reach your potential candidates. (4 marks)
4. Explain the types of test that your bank will use during interview. (4 marks)
5. Explain the types of interview that you bank will use to interview you job candidates.
(4 marks)
6. Explain how your bank should conduct the interview. (4 marks)