2015AnnualReport WEB PDF

2015 ACI Annual Report
Airports Council International (ACI) advances the collective interests

of, and acts as the voice of, the world’s airports and the communities
they serve. ACI promotes professional excellence in airport
management and operations and, as of January 2016, accounts for 592
members operating 1,853 airports in 173 countries.
Table of contents
Message from the Chair 04

Message from the Director General 06
ACI World Governing Board 08
State of the airport industry 14
Consolidating our position as a reliable
industry partner at ICAO 22
Safety: Our top priority 26
Airport security: Facing new challenges 36
Airport Information Technology at the
core of operations 40
Managing health emergencies 46
Environmental stewardship 48
Spotlight on passenger satisfaction 52
Expanding services to our members and
building knowledge 56
Better education. Better professionals.
Better airports. 60
ACI Africa 66
ACI Asia-Pacific 72
ACI EUROPE 78
ACI Latin America-Caribbean 92
ACI North America 96
ACI World senior staff 102
ACI worldwide offices 103
Message from
the Chair
2015 marked the last year of my

two-year term as Chair of ACI World.
During my time in the position,
I was particularly encouraged by
the camaraderie that airports from
across the globe showed time and
again at ACI’s many conferences and
exhibitions. The worldwide community
of airports is made up of professionals
from all walks of life confronting a
variety of challenges and seizing all
manner of opportunities. Despite
the differences, there are significant
common interests, and this is where
we collectively shine; within this
space lies an opportunity for all of
us to broaden our knowledge, offer
innovative solutions to shared problems Fredrick Piccolo, Chair, ACI World
and find new ways of moving the
industry forward.
Over and above ACI’s ambitious yearly practice and statistical publications,
calendar of by airports-for airports the enhanced Airport Service Quality
events, the organization’s role as (ASQ) programme, and working closely
the voice of the world’s airports is with ICAO to represent members at
manifested in many other ways, the policy development stage. The
including through training initiatives, common thread that runs through all of
the Airport Excellence (APEX) in these activities is a steadfast belief that
Safety programme, a suite of best- the best way—indeed the only truly
4
sustainable way—to face the future is to do so collaboratively.
ACI is stronger because of the unwavering commitment of its members, and the
airport industry is stronger because of ACI’s focus on furthering its interests. It
is a virtuous circle that I am proud to have been a part of in the capacity of ACI
World Chairman during 2014 and 2015.
I would like to extend my thanks to Angela Gittens, Director General, ACI World
and her very talented staff, and all of the Regional Leaders for their commitment
to the industry. If the last two years are any indication, great things lie ahead for
the world’s airports in the years to come.
Fredrick Piccolo
Chair
ACI World
5
Message from
the Director General
In 2015, ACI continued to represent

the interests of its members on the
global stage with the ultimate goal of
ensuring an industry that is sustainable
over the long term. Of course,
sustainability in the context of airports
is a term that encompasses a wide
variety of activities and responsibilities.
As always, our industry’s top priorities

are safety and security. The continued
success of the Airport Excellence
(APEX) in Safety programme and
preparations for the launch of the
offshoot APEX in Security, both in
collaboration with ICAO; our work with
Angela Gittens, Director General, ACI World
ICAO’s Air Navigation Commission
on a variety of safety-related fronts;
involvement in events such as ICAO’s not only a focus on environmental
High Level Safety Conference and the stewardship, but also on being viable
jointly organized ACI-ICAO-IATA AVSEC businesses that contribute to local
World Conference; and much more are economies. With regard to the former,
clear indications that ACI plays a vital ACI in 2015 worked more closely than
role in ensuring the safety and security ever with members and stakeholders
of the worldwide air transport industry. on initiatives such as Airport Carbon
Accreditation, the United Nations
To be sustainable airports must Framework Convention on Climate
likewise operate as a part of the Change, ICAO’s Committee on Aviation
communities they serve. This includes Environmental Protection, a new
6
publication on aviation noise and a Developing Nations’ Airports (DNA)

very successful 2015 ACI Environment assistance programmes. As well, ACI
Forum. With regard to the latter, organized events focusing on a wide
2015 saw the publication of two range of topics, from safety, security
ACI publications that have grown to and the environment to marketing,
become indispensable resources for economics and technology, among
industry decision-makers, the 2015 ACI others. Finally, in addition to our
Airport Economics Report and the 2015 economics and statistics resources,
ACI Annual World Airport Traffic Report. ACI launched new safety, environment
and member services publications in
And as airports become more business- 2015 as a means of ensuring that our
minded, the focus sharpens on better members have the most up-to-date
serving the passenger. ACI’s Airport information at their disposal to give
Service Quality (ASQ) programme was them every opportunity to excel.
enhanced with a suite of new services
in 2015, and progress was made on a Needless to say, 2015 was a busy year
number of facilitation projects that deal for ACI, but as you’ll see in the pages
with everything from passenger flow that follow, it was an exciting year filled
and new technologies such as Google with significant progress on vital issues
Maps and beacons to the sharing of that concern our members as we
information among stakeholders and a continued our work as the voice of the
new online community platform for ACI world’s airports.
members.
A major piece of the puzzle to ensure

our collective sustainability is capacity-
building through formal training and
knowledge sharing. Global Training
delivered 132 classroom courses and Angela Gittens
over 17,000 hours of online courses Director General
in 2015 through ACI’s fee-based and ACI World
7
2015 ACI World Governing Board

Directors
FREDRICK J. PICCOLO, AAE DECLAN COLLIER

CHAIR VICE CHAIR
Sarasota-Manatee Airport London City Airport, UK
Authority, United States
STEFAN SCHULTE YIANNIS PARASCHIS

TREASURER IMMEDIATE PAST CHAIR
Fraport AG, Germany Athens International Airport,
Greece
8

Africa
PASCAL KOMLA BONGANI MASEKO

Société Aéroportuaire de Airports Company South
Lomé Tokoin, Togo Africa, South Africa
ROBINSON MISITALA
National Airports Corporation
Limited, Zambia
9

Asia-Pacific
KJELD BINGER DENNIS CHANT KENICHI FUKAYA

Airport International Group, Queensland Airports Limited, Narita International Airport
Jordan Australia Corporation, Japan
SEOW HIANG LEE KERRIE MATHER EMMANUEL MENANTEAU

Changi Airport Group Pte Sydney Airport Corporation Cambodia Airports,
Ltd., Singapore Limited, Australia Cambodia
P.S. NAIR
10 GMR Airports Limited, India

Europe
ARNAUD FEIST MICHAEL KERKLOH AUGUSTIN DE ROMANET

Brussels Airport Company, Munich International Airport, Aéroports de Paris, France
Belgium Germany
JOSÉ-MANUEL VARGAS SANI SENER

Aeropuertos Españoles y TAV Holding, Turkey
Navegación Aérea, Spain
11

Latin America-Caribbean
FERNANDO BOSQUE MARTIN EURNEKIAN HÉCTOR NAVARRETE

Grupo Aeropuerto del Aeropuertos Argentina 2000, MUÑOZ
Pacifico, México Argentina Aeropuertos del Sureste,
México
12

North America
THELLA BOWENS JIM CHERRY MARK REIS

San Diego County Regional Aéroports de Montréal, Seattle-Tacoma International
Airport Authority, United Canada Airport, United States
States
MAUREEN RILEY TOM RUTH WILLIAM VANECEK

Salt Lake City International Edmonton Regional Airports Buffalo Niagara International
Airport, United States Authority, Canada Airport, United States
13
State of the
airport industry
Air travel has remained resilient in the revenues have risen by 8.2% reaching
face of the economic woes that have over US$142 billion, there was a
lingered in many markets. Increased corresponding rise in total airport costs
competition among suppliers of air (see Table 1).
transport, rising per-capita income in
key markets and lower fares faced In fact, after adjusting for inflation
by passengers have helped foster an in certain markets, costs rose faster
environment of sustained growth in than revenues. Thus, the analysis
air travel. Thus, irrespective of the of actual net profits and returns on
downside risk, there has been an invested capital (ROIC), presented later
overall positive net effect on traffic in this article, gives a clearer picture
growth and the air transport value of financial health. In analyzing the
chain, including the airport business. relative amount of global revenues, if
the industry were a country, its annual
The overall health of the airport proceeds would approximate the GDP
industry was strong in 2014 as of the 60th-ranked country in terms of
revenues grew in line with the robust economic output out of a possible 200
growth rates in global air transport countries.
demand. Aeronautical revenues
and non-aeronautical revenues,
which are the main components of
a typical airport’s income streams,
experienced sound growth rates in
2014 as compared to the previous INDUSTRY REVENUE
year. The recovery in the Euro area IN 2014
and the United States, combined
with the resilience of aviation in
$142.5 BN
emerging markets in spite of impending
downside risks, translated into gains
in airport revenues. However, although
14
Region Total 2014/2013 Aero- 2014/2013 Non- 2013/2012 Total cost 2013/2012
revenue % change nautical % change aero- % change (operat- % change
revenue nautical ing +
revenue capital
and costs)
non-
operating
revenue
Africa 3,000 17.0% 2,100 18.8% 900 12.8% 2,000 2.2%
Asia- 41,800 8.3% 20,600 10.2% 21,200 6.3% 27,200 9.4%

Pacific
Europe 50,800 7.0% 30,100 7.8% 20,700 5.8% 41,300 4.3%
LAC* 8,100 25.9% 4,800 17.1% 3,300 38.7% 6,500 29.4%
Middle 10,900 13.0% 5,200 11.8% 5,700 14.2% 9,100 12.3%

East
North 27,900 4.8% 14,500 6.8% 13,400 2.4% 25,100 5.3%
America
World 142,500 8.2% 77,300 9.1% 65,200 7.2% 111,200 7.3%
*LAC refers to Latin America-Caribbean
TABLE 1: ESTIMATED INDUSTRY REVENUES AND COSTS (MILLIONS US$)
Since the 2008 Great Recession, in passenger traffic. Latin America-

overall industry revenues have grown Caribbean, Asia-Pacific and the Middle
by almost 4% on an annualized East saw overall revenues increase by
basis. On a regional basis, European 25.9%, 17% and 13% respectively. In
airports hold the greatest proportion Latin America-Caribbean, major airports
of global airport revenues (36%). This such as Mexico City (MEX) experienced
is followed by Asia-Pacific (29%) and a huge jump in commercial revenues
North America (19%). The Asia-Pacific after taking over their commercial
(28% in 2013) and Middle East (7% in leasing activities. On the other hand,
2013) regions acquired a slightly larger the growth in costs varies markedly
share in 2014 as compared to the from one region to the next. The Latin
previous year relative to other regions. America-Caribbean region also recorded
Europe’s non-aeronautical revenues the greatest gain in total costs from
rebounded in 2014, achieving growth of 2013 to 2014, which exceeded growth
almost 6%. This comes after depressed in revenues. A rise in interest costs at
revenues in 2013 brought on by the major airports in Brazil, Colombia and
Euro area downturn. As expected, the Mexico has contributed to this jump in
regions with the highest growth in costs.
revenues also had the highest growth
15
Aeronautical and non-aeronautical revenues
It is important to highlight the with the primary aim of catering to

differences in the growth rates of the tastes and preferences of airport
the two major revenue sources— passengers, aeronautical income is
aeronautical and non-aeronautical. still outperforming its counterpart.
The actual year-over-year growth Indeed, air transport demand continues
rate for non-aeronautical revenue to show relentless growth. As many
was greater than the growth rate for airports gain new routes—particularly
aeronautical revenue in 2010 and 2011. hubs in emerging markets—and expand
Conversely, from 2012 to 2014, there capacity to meet the constant increase
was a reversal in that the growth in in passenger traffic, the income
aeronautical revenues exceeded that generated from aeronautical activities
of non-aeronautical revenues. Given rises in consequence.
that aeronautical revenues have always
exceeded non-aeronautical revenues, a Chart 1 provides a detailed breakdown
substantial increase in non-aeronautical of global aeronautical revenue. As
activities would be required to surpass shown, passenger- and aircraft-related
the ongoing increase in aeronautical charges represent a combined 66%
revenues. Although many airports of all aeronautical revenues. Terminal
across the globe benefit significantly rentals paid by airlines for space
from non-aeronautical activities utilization account for almost 11% of
by providing an array of consumer global aeronautical revenues and are
choices for products and services mainly limited to North America.
Air transport demand continues to show relentless growth. As many airports

gain new routes—particularly hubs in emerging markets—and expand capacity
to meet the constant increase in passenger traffic, the income generated from
aeronautical activities rises in consequence.
16
Boarding bridge charges, 1.1%
Cargo charges, 1.4%

Other,
Navaid charges, 1.5% 7.9%
Ground handling charges, 1.6%
Parking charges, 2.2%
Security charges, 7.7%

Passenger charges
(AIF and PFC included),
43.5%
Terminal rentals, 11.1%
Landing charges, 22.1%
CHART 1: DISTRIBUTION OF AERONAUTICAL REVENUE (2014)
After adjusting for inflation, the

greatest increase in aeronautical
revenues comes from passenger Aircraft-related revenues*
charges, which increased by 10.3% Terminal rentals**
year-over-year in 2014 as compared Passenger-related revenues***
to the previous year. Landing charges
55.8%
were a close second, growing by 55.4%
9.4%. Some airports still generate

aeronautical revenues largely through
aircraft-related charges, but the
34.2%
majority of airports have gradually put 33.6%
the emphasis on charging passengers.
Chart 2 compares the overall
10.6%
proportions between 2013 and 2014. 10.4%
2013
2014
On the whole, there is greater reliance

on passenger-related revenues, which
continue to grow over time relative to CHART 2: RATIO OF AIRCRAFT-RELATED TO PASSENGER-
aircraft-related charges. RELATED REVENUES (2013–2014)
*Aircraft-related revenues refer to landing, parking, boarding bridge, noise and environmental, navaid and
all other aircraft-related charges (e.g., de-icing).
**Terminal rentals are mainly limited to North America. The Federal Aviation Administration (FAA)
classifies terminal rentals as passenger airline aeronautical revenues.
***Passenger-related revenues refer to passenger charges (including AIF and PFC charges), security
charges, transfer/transit charges and all other passenger-related charges (e.g., PRM).
Source: ACI Airport Economics Survey (2015) 17

On the non-aeronautical side, worldwide, retail concessions remain the leading

source of revenue for airports, representing 28% of total non-aeronautical
revenue. Car parking revenue and property revenue/rent follow retail concessions
as the second- and third-largest sources of revenue at 22% and 15% respectively.
The Middle East has the highest proportion of non-aeronautical revenue
attributed to leasing of or revenue sharing from retail concessions at almost
55% of commercial revenues. Revenue generated from car parking is growing
in importance because the proportional share has increased across all regions.
In particular, North America continues to be the world leader in generating
revenue from car parking services, with these services representing as much
as 39% of the region’s non-aeronautical revenue. At 18%, revenue from rental
car concessions is also relatively higher in North America as compared to other
regions. This offsets the relatively low proportion of revenue that North American
airports obtain from retail concessions.
Airports costs
With regard to costs, airports saw in 2014. In particular, while Latin

their operating expenses, capital costs America-Caribbean faced an increase in
and total costs increase year-over-year operating expenses, the largest jump
by 7.3%, 7.2% and 7.3% respectively pertained mainly to the rise in capital
in 2014. As can be expected, though, costs within the region. In 2013, Africa
there is variation in costs from one and Europe saw declines in total costs
region to the next. With higher growth of 3.7% and 2.5% respectively, which
in economic output, emerging markets was a result of cutbacks and downward
face greater upward pressure on pressure on input prices in the
prices. The Latin America-Caribbean, weakened economies of the Euro area
Middle East and Asia-Pacific regions and Northern Africa. By 2014, activity
saw their airport costs jump up by picked up in both regions, although
29.4%, 12.3% and 9.4% respectively growth was more subdued in other
18
regions, with costs growing moderately with the Great Recession. Having said
in North America, Europe and Africa by this, unit costs on a per passenger
5.3%, 4.3% and 2.2% respectively. basis have remained relatively stable.
Over the six-year period, annual
From an historical perspective, 2014 growth rates on a per-passenger basis
had the sharpest increase in airport oscillated between -1% and +1%.
costs over the last six years, although Operating expenses related to leasing,
to begin with, year-over-year growth rent and concession fee payments,
was not significantly high. These which make up 3% of these costs,
increases are largely attributed to a rise saw the largest increase in 2014 at
in capital costs and personnel expenses 13.6% year over year after adjusting
from 2013 to 2014. After adjusting for for inflation. The principal components
inflation, the evolution of industry costs of operating expenses—personnel
demonstrates that only modest growth expenses and contracted services—
levels are apparent over the period of underwent increases of 7.5% and 5.6%
2008 to 2013. In fact, by 2009 industry respectively in 2014.
costs dropped by 2.7%, coinciding
Airport profitability
Even though the majority of airports operate at a net loss, the airport industry
in general remains profitable, generating a 16% net profit margin and achieving
a 6.3% ROIC whilst keeping its debt level within an acceptable range (debt-to-
EBITDA ratio equal to 5) and constantly improving its operational efficiency. The
ROIC, however, varies across different regions and economies, and, following
conventional wisdom, is higher for airports in the emerging markets and
developing economies as compared to the advanced economies (see Chart 3).
19
Advanced economies
Emerging markets and developing economies
World
9.9%
6.3%
5.6%
CHART 3: RETURN ON INVESTED CAPITAL (2014)
Outlook
Considering the economic uncertainty a regional perspective, there were

in Europe and the geopolitical risks no major weak spots with respect to
stemming from ongoing events in the rise in passenger traffic for the
Ukraine, the Middle East and West period from January to December
Africa, air travel remained relatively 2015. Growth in passenger traffic is
resilient in 2015. Accumulated forecasted at 5.9% year over year in
passenger traffic across the world’s 2016.
major airports showed growth of over
6% for this period. Although the rate of growth in air cargo
markets slowed compared to 2014, air
The fears of a regional and global cargo grew by 2.3% on a year-to-date
spillover effect from these events basis to December 2015 as compared
have been contained with minimal to the same period the previous year.
repercussions on air transport. From Growth became more subdued since
20
global demand for foreign goods and passenger traffic growth and growth
commodities weakened compared that is generated in airport revenues.
to 2014. Reflecting the emerging The non-aeronautical side of the
market malaise, business confidence airport business will continue to see
was in limbo for the first half of 2015. opportunities at airports in some key
Naturally, the air cargo market was emerging markets, although airports
affected by this with the weakening that already have well-developed
of orders by air and the build-up commercial activities, particularly in
of inventories. Downside risks will advanced economies, are likely to face
continue to persist in 2016. more moderate growth prospects. On
the cost side, although lower oil prices
While the prospect of future global may have reduced the cost of doing
economic growth is cause for business within the value chain, a
optimism, there are two forces at play tightening of credit markets, particularly
that continue to move in opposite in the United States, will increase the
directions. As key regional economies cost of capital and debt financing of
such as North America get back on airports.
course, a slowdown in emerging
markets is dampening the potential for For more information on ACI’s
significant advances in the global air statistical publications, please visit
cargo market. Thus, economic growth http://www.aci.aero/Publications/
prospects were limited in 2015 and will ACI-Airport-Economics-and-Statistics.
continue to be so in 2016.
With regard to airport financial

performance, revenues on a
per-passenger basis will continue to
remain stable and are expected to
grow only modestly in the short term.
With a greater reliance on passenger-
related charges and revenues, there is
a strong positive relationship between
21
Consolidating our position

as a reliable industry partner at ICAO
ACI participated in the jointly organized ICAO-UNNOSA AeroSPACE Symposium, held 18–20 March 2015
in Montreal, Canada
As at ACI, an ICAO year goes by very The coming year will be a busy one
quickly. It is just over a year since ICAO for ICAO. Its supreme body, the
celebrated the 70th Anniversary of the Assembly, made up of 191 Member
signing of the Chicago Convention, at States, elects its governing body, the
which the United Nations’ Secretary 36 Member Council, every three years.
General, Ban Ki Moon, was a guest of The next Assembly will be held from 27
honour. In February 2016, Mr. Moon September to 7 October in 2016.
made a return visit to the ICAO Council,
but this time in Montreal. He spoke The Assembly also agrees the
about the synergies between ICAO’s organization’s budget for the coming
five Strategic Objectives and the UN three years, and adopts a wide range of
2030 Sustainable Development Goals, policy Resolutions which set the course
and he mentioned the importance of for the Council and the Secretariat.
the sustainable development of airports ACI works closely with ICAO on many
and the supporting infrastructure in the aspects of its work. It is an observer
delivery of those goals. at the Council meetings and at those
of the Committees and Air Navigation
22
Angela Gittens, Director General, ACI World (right) and Dr. Fang Liu, Secretary General, ICAO at ACI’s
Investing in Airports Conference, held in Delhi from 2–4 December 2015
Commission, where well prepared 2–6 February 2015; the ICAO/United

briefings and timely conversations Nations Office of Outer Space Affairs
can make the difference in terms (UNOOSA) AeroSpace Symposium,
of outcomes which are likely to be 18–20 March 2015; the Remotely
favourable to our membership. An Piloted Aircraft Systems Symposium,
excellent example of this has been 23–25 March 2015; the Aviation
the agreement to reduced taxiway and Security Panel, 13–17 April 2015; the
taxilane separations, thereby increasing Committee on Aviation Environment
the efficiency of many airports around Protection Steering Group, 20–24 July
the world as they have been able to 2015; and most recently, the first ICAO
accommodate larger aircraft more World Aviation Forum, 23–25 November
effectively. 2015. These are all areas where ICAO
and ACI have common interests and
ACI has also been able to exercise where we, usually in the person of the
influence through attendance at major Director General, Angela Gittens, are
aviation events such as the High able to present our case in high level
Level Safety Conference held from industry discussion panels to senior level
23
officials from the ICAO Member States. In terms of ongoing projects, ICAO
In return we have also been able to and ACI have worked together to
attract senior ICAO officials to attend deliver the world renowned Airport
important ACI events, including the ACI Management Professional Accreditation
Latin America-Caribbean/World Annual Programme, and have worked closely
General Assembly (WAGA), Conference on other specialized training and
and Exhibition held in Panama in August development courses through ACI’s
2015. Most recently the Secretary Global Training and Developing Nations’
General, Dr. Fang Liu, gave the keynote Airport Assistance projects. ICAO also
speech at the ACI Investing in Airports works closely in a technical sense,
Conference, held in Delhi from 2–4 supporting the Airport Excellence
December 2015.
(from left) Ilham Marichal and Laetia Herinckx, 2015 ACI-ICAO-IATA Young Aviation Professionals
We have thoroughly appreciated the new perspectives brought to ACI by our latest
round of Young Aviation Professionals, who had been recruited through a competitive
process organized by ACI, ICAO and IATA and which attracted nearly 400 applicants.
24
(from left) Osama Al-Sayaghi and Zaheer Aleem, 2015 ACI-ICAO-IATA Young Aviation Professionals
(APEX) in Safety programme, with its participation being widely applauded at the
African Aviation Week, held in May 2015 in Maputo, where several senior State
representatives spoke spontaneously of the value of APEX. Last, but not least,
we have thoroughly appreciated the new perspectives brought to ACI by our
latest round of Young Aviation Professionals, who had been recruited through a
competitive process organized by ACI, ICAO and IATA and which attracted nearly
400 applicants.
Looking ahead, 2016 will be a more than full year for ACI since this year’s WAGA
will be held in Montreal, almost coincident with the ICAO Assembly. This will be
another opportunity to showcase the role of ACI, the importance of the world’s
airports and the contribution we all make to global economic development.
25
Safety:
Our top priority
detail to ICAO State Letters on a variety

of issues, especially three affecting
Annex 14 (Aerodromes) with proposals
from the Aerodrome Design and
Operations Panel, and one on Annex 19
(Safety Management) with proposals
from the Safety Management Panel.
ACI participated fully as an Observer at

the ICAO Air Navigation Commission
(ANC) during the year, especially when
the ANC dealt with three new State
Letters in 2015 on amendments to
Annex 14. These proposals covered the
Global Reporting Format for runway
friction measurement and reporting
on contaminated runways; a set of
proposals including phase out of Visual
Approach Slope Indicator Systems;
larger markings for Runway Holding
Positions; open drains in runway and
Angela Gittens, Director General, ACI World opens
the pre-conference Safety Symposium at WAGA taxiway strips; and the lighting pattern
2015
for the Autonomous Runway Incursion
Warning System, also known as
In 2015, the Safety and Technical Affairs Runway Status Lights. The comments
group maintained its strong relationship of States were reviewed in the
with the ICAO Secretariat and with the October sessions of the ANC, and the
Panels and working groups affecting complete proposals were consolidated
airports. During 2015, we replied in for approval by the ICAO Council in
26
February 2016. Earlier, in June, the early 2016 and these amendments to
ANC reviewed the former Aerodromes Annex 19 are also to become effective
Panel‘s recommendations, including in 2016.
reductions in taxiway separations that
are expected to be highly beneficial to Earlier in the year, in February, ACI
airports. took part in the ICAO High Level Safety
Conference, presenting two working
ACI also commented on the State papers setting out airports’ position
Letter on Safety Management Systems on a range of safety matters raised
(SMS), especially where airports are by the Secretariat in their reports,
affected. The final review took place in and on the excellent progress of the
(from left) David Gamper, Director, Safety & Technical, ACI World; Saulo Da Silva, Chief Air Navigation
Implementation Planning and Support Section, ICAO; Angela Gittens, Director General, ACI World;
Christopher Barks, Director of the Western Hemisphere region, FAA’s Office of International Affairs; and
Bongani Maseko, CEO, Airports Company South Africa at the Safety Symposium held during WAGA 2015
27
The 200th session of ICAO’s Air Navigation Commission
Airport Excellence (APEX) in Safety The 33rd meeting of the ACI World
programme, encouraging Regulators Safety and Technical Standing
to provide practical support to the Committee was held in Aruba from 12
programme. The key issues addressed to 14 May, hosted by Aruba Airport.
by the conference included a review One of the main topics of discussion
of the current aviation safety situation; involved developing a policy with
consideration of how States and regard to ground handling. This led
international organizations might to the creation of a Ground Handling
manage aviation safety in future; and Working Group within the committee
better ways of facilitating regional to further develop the policy. ACI’s
cooperation. The conference also Global Training department presented
discussed emerging safety issues, the latest training programmes for
such as the global tracking of aircraft all members, and the APEX in Safety
and risks to civil aviation arising from department made a presentation on
conflict zones. ACI was pleased at the current activities. Suggestions for
recommendations adopted, several of new safety guidance handbooks were
which relate directly to airports. presented and prioritized. As a result,
28
a new handbook, Managing Operations During the year, the ACI World
during Construction, will be developed Governing Board established an
in 2016. Following this the next highest Expert Group on Slots due to the need
priorities for handbooks were agreed for ACI to take a strong stance as a
to be Rescue and Fire-Fighting and counterweight to the interests of IATA
Adverse Weather Operations. ACI World and airlines, and to benefit from the
Staff provided updates on the ICAO positive climate of cooperation with
Panels and working groups which ACI slot coordinators and their association,
seeks to influence. the Worldwide Airport Coordinators
Group. The group is composed of
An ACI policy on ground handling experts nominated by the ACI Regions,
activities at airports consisting of and met twice in June and November.
three general concepts as a minimum It has already produced a Resolution
for ground handlers operating on and a Policy Paper, and is working on
airport property was formulated by a roadmap for future work, as well as
the Ground Handling Working Group a series of amendments to the IATA
and presented to the World Governing Worldwide Slot Guidelines.
Board in Panama during the World
Annual General Assembly where it ACI was an active participant at the
was accepted. The concept will be ICAO Aerodrome Design Working
used to produce an ACI White Paper Group (ADWG) meeting in June
in 2016 with guidance for airports. In in Montreal and presented three
September, ACI participated in the discussion papers. ACI also presented a
ICAO Ground Handling Task Force and discussion paper to improve the current
it was decided that an ICAO guidance definitions of taxiways and taxilanes
manual would be the ideal path to currently in Annex 14 and in the
pursue. ACI would provide guidance Aerodrome Design Manual. The paper
material to ICAO (based on the ACI calls for the addition of an “Aerodrome
White Paper) on how aerodrome Characteristics Matrix” developed
operators might regulate, provide with ACI’s help, which explains the
safety oversight and license ground requirements for all infrastructure
handling service providers. on the airside. ACI has also played a
29
leadership role with ANC Job Cards to the new Quito International Airport in
to review a) the structure of Annex achieving airport certification. The APEX
14, and b) the basis of the current in Safety team at ACI World presented
Aerodrome Reference Codes, including an update on the programme,
a review of possible over-provision of explaining its success and how it is
buffers or margins in the Annex. These continually evolving into the best peer
proposals were supported by numerous review programme our member airports
organizations and accepted by the have available to them. Aruba Airport
majority of states on the ADWG. As then provided their APEX in Safety
a result a new Task Force has already experience to the 80-plus members
started work. in the audience. The symposium
concluded with the presentation of
Thanks to its popularity at previous APEX in Safety Partner awards to
World Annual General Assemblies, three airports: Aruba, Cluj (Romania)
the Safety and Technical Affairs and Miami. ACI is very proud to have
team coordinated the latest Safety them as Safety Partners and is looking
Symposium at the World Annual forward to their future involvement in
General Assembly in Panama. The first the APEX in Safety programme.
half of the symposium focused on
areas of safety risk management and ACI World is very pleased that the Apron
promotion of safety activities for the Safety Handbook was published in
Latin America-Caribbean region with December; it expands on the previous
ICAO presenting the organization’s Airside Safety Handbook in providing
safety initiatives and its Aviation more detailed best practices on apron
System Block Upgrade programme, and areas. Moreover, the SMS Handbook,
the FAA explaining the different safety whose publication is expected in March
initiatives it has been developing within 2016, will provide a step-by-step guide
the Latin America-Caribbean region. for airport operators wishing to develop
The second half of the symposium and maintain an SMS at their airport.
had members from the Latin America- The next handbook offering will be a
Caribbean region provide some case new edition of the ACI Apron Markings
studies, including challenges presented and Signs Handbook.
30
Thanks to its popularity at previous World Annual General Assemblies, the Safety and Technical Affairs
team coordinated the 2015 Safety Symposium at the World Annual General Assembly in Panama
Our department was strengthened by the addition of Nicholas Ratledge to

the team in March, who brings a wealth of knowledge in the field of airport
operations and safety with 17 years of experience ranging from de-icing
operations and aviation standards to quality assurance auditing in SMS. We also
said goodbye to John Kim, our secondee from Incheon Airport, who completed
two-and-a-half years with us. ACI thanks him for his time and contributions to
numerous handbooks, and for his participation within the department. With John’s
departure, the company welcomed his replacement, Won-Soon Park. Won-Soon
brings over 10 years of experience in apron management and airport marketing
and will be with ACI for a two-year term.
For more information on ACI’s activities in the realm of safety, please visit http://
www.aci.aero/About-ACI/Priorities/Safety.
31
Five years strong: The APEX in Safety programme
The APEX in Safety team and airport staff during a Safety review of St. Lucia Airport
2015 was yet another successful year for ACI’s flagship airport safety programme,
APEX in Safety. In performing no less than 17 safety peer reviews in 2015, APEX
in Safety is making its mark as a one-of-a-kind experience for Host Airports and
volunteer safety assessors alike. In addition to safety reviews, the APEX in Safety
programme, in conjunction with ACI Global Training, provided tailored theoretical
and practical training to Host Airports throughout the year.
For instance, in Benin, Burkina Faso and Nigeria, a total of 97 students were
trained in Understanding Annex 14, Aerodrome Certification, Airport Safety
Implementation and Airside Safety and Operations in 2015 alone following safety
reviews. Combined with ACI Global Training’s online courses, more than 165
airport employees were offered post-APEX training.
32
+2
NORTH AMERICA
+2
ASIA-PACIFIC
+5 +8
LATIN AMERICA-
AFRICA
CARIBBEAN
2015 APEX IN SAFETY REVIEWS
The APEX in Safety team has remained We were additionally encouraged by

very active on the African continent, the signing of various Memoranda of
having performed eight reviews in Understanding in 2015. Corporación
2015. A further five reviews were Quiport S.A agreed to support ACI
performed in the Latin America- in regard to technical cooperation
Caribbean (LAC) region. The interest for safety reviews in LAC, while
expressed by airports in both regions Dublin International Aviation Training
clearly demonstrates their commitment Academy (DIATA) has twice led APEX
to increasing their levels of safety. missions. ACI also signed a MoU
with the Agency for Aerial Navigation
The number of Safety Partners in Safety in Africa (ASECNA) for return/
the Latin America, Europe and North re-evaluation visits to its earlier Host
America regions is also growing. At Airports. ACI will likewise partner
present, the programme boasts 45 with the Federal Airport Authority of
active Safety Partners in all regions Nigeria (FAAN) for specific member
of the world, ensuring the availability services. Another great success in
of no less than 120 regional safety 2015 was our collaboration with The
experts in all airside safety areas. World Bank on a safety review of Cairo
33
International Airport. The World Bank

financed the review, with the initiative
demonstrating that the APEX in
Safety programme can be an efficient
tool for worldwide organizations to
help airports identify areas where
investments need to be undertaken to
improve safety.
In the coming year, the programme

will see increased collaboration with
ACI’s WSTSC in the form of sharing
of information about observed best
practices, gap analysis and regional
trends encountered on APEX in The APEX in Safety review of Toronto Billy Bishop
Airport
Safety reviews. This will help identify
deficiencies encountered around the
world and ensure adequate resources
and attention are directed to the APEX Toolkits to serve as guidance
appropriate areas. materials for airside safety experts,
giving them the resources necessary
Collaboration with ACI’s Global Training to implement industry best practices
programme will likewise increase while on missions. Also in 2016, the
in 2016, with the teams currently European Aviation Safety Agency will
developing a Safety Assessor Training assist in financing more than a dozen
programme. This initiative, which will reviews in the African region.
launch primarily in the Africa region,
will increase regional expertise by The industry has come on board to
ensuring relevant safety knowledge is collaborate strongly with the APEX
clearly and effectively communicated. in Safety programme, and this spirit
In relation to the above, work has of partnership will continue well into
already begun on building dedicated the future. Given the programme’s
34
reputation for giving airports vital insights into how to up their safety acumen, the
programme is currently being extended to the realm of security, with several pilot
APEX in Security reviews planned for the near future.
We would like to take this opportunity to thank all stakeholders, Safety

Partners and their dedicated assessors, Host Airports, ICAO and other regional
organizations for their continued support of the programme, which has proven to
be vital to APEX in Safety’s sustained growth.
For more information on the APEX in Safety programme, please visit http://www.
aci.aero/APEX.
The APEX in Safety team and airport staff during a Safety review of Kotoka Airport in Accra, Ghana
35
Airport security:
Facing new challenges
2015 brought security sharply into focus, with a number of terrorist attacks,
heightened global security alerts and the claimed attack on a civilian aircraft. ACI
is taking a dual approach to airport security—providing assistance through the
Airport Excellence (APEX) programme, training and development of guidance
material; and the Smart Security programme for those looking towards the next
generation of security screening.
Within the current security climate, it is more important than ever that the most
appropriate measures to the risk environment are implemented, and that help and
support is provided to countries or airports that need assistance to meet global
standards. With this goal in mind, ACI developed a new programme in 2015,
APEX in Security, which aims to assist airports in their efforts to improve their
security measures; that is, to identify areas where efficiency and effectiveness
gains can be made, to increase the level of compliance with applicable standards,
recommended practices and national requirements, and to foster the sharing
of best practices in security amongst the airport community. ACI has agreed
cooperation with ICAO and has identified a number of security partners ready to
assist with reviews. We anticipate two pilots in early 2016 and look forward to
expanding the APEX in Security programme.
Within the current security climate, it is more important than ever that the
most appropriate measures to the risk environment are implemented, and that
help and support is provided to countries or airports that need assistance to
meet global standards.
36
While individual components of Smart Security can make a difference on their own, the greatest benefits
will be seen though their integration.
For airports looking towards the included innovative use of technology,

future of security, the Smart Security such as Centralized Image Processing
programme, a joint initiative between and the broader use of body scanners
ACI and IATA, envisions a continuous to provide improved detection
journey from curb to airside, where capabilities. Trials also included the
passengers proceed through security reconfiguration of checkpoints and
with minimal inconvenience, where better information management to
security resources are allocated based improve passenger throughput and
on risk and where airport facilities can experience. By gaining efficiencies
be optimized. at the checkpoint, staff are also
freed up to focus on inspection and
2015 saw the successful deployment detection, thus strengthening the
of Smart Security components at overall security system. Results from
Amsterdam Airport, as well as several the trials were very promising, with
pilots at Dublin, Doha, Melbourne some airports reporting a significant
and London Heathrow airports. They increase in passenger throughput and
37
improvements in passenger feedback. based on Smart Security concepts.

Working closely with regulators, the Initial pilot SSOA’s were held in 2015,
programme was also able to ensure and a full programme will be offered
that security effectiveness remained to other airports in 2016. Research
the top priority. will also continue into new screening
technologies, identity management and
2015 also saw the delivery of the first risk-based differentiation.
set of detailed guidance material for
each of the Smart Security components ACI and its members also participated
to enable a greater number of airports in many global security events to
to take advantage of the Smart Security represent airport interests and
programme, as well as the launch promote excellence where airport
of the Smart Security Opportunity security is concerned. These included
Assessment (SSOA). This provides jointly hosting 2015’s AVSEC World
an on-site visit by Smart Security Conference in Dublin, and participating
subject matter experts, resulting in in the ICAO AVSEC Panel, ICAO
targeted recommendations that are working groups on guidance material, a
Central x-ray image analysis maximizes equipment and staff utilization.
38
Under Smart Security, passenger security scanners offer improved detection of non-metallic items and
enable quicker and less intrusive screening than a manual search.
Security Task Force on remotely piloted aircraft and the Industry High Level Group
on Cyber Security. In addition, ACI commenced development of a new security
handbook to help foster best practices and share experiences within the airport
community.
Looking forward, ACI will continue to work with all industry partners and
regulators worldwide with a view towards a stronger and more efficient security
system.
For more information on ACI’s activities in the realm of security, please visit
http://www.aci.aero/About-ACI/Priorities/Security.
39
Airport Information Technology

at the core of operations
The ACI World Airport IT Standing Committee in Panama during the ACI Latin America-Caribbean/World
Annual General Assembly, Conference and Exhibition
Airport information technology (IT) is a recognized enabler of operational

efficiency, transforming communications and controls in our working environment
and ultimately helping airports to enhance the passenger experience. At the
same time, IT solutions evolve and improve rapidly. Below is an overview of ACI’s
activities in 2015 where airport IT is concerned.
40
Airport information technology (IT) is a recognized enabler of operational

efficiency, transforming communications and controls in our working environment
and ultimately helping airports to enhance the passenger experience.
New leadership in the World Airport IT Standing Committee
There was a change in the leadership of World Airport IT Standing Committee

(WAITSC). Steve Lee, CIO of Changi Airport Group, and Michael Zaddach, Senior
Vice President of Munich Airport, have respectively been named Chair and Vice-
chair of the WAITSC. They both have the responsibility of ensuring the effective
functioning of the committee. They are also tasked with giving the Board clear
leadership and direction while keeping it focused on its core functions.
Automated Flow Measurement Guidelines
A best practice document which provide technical solutions to measure the

passenger flow within airport terminal buildings and similar facilities has been
globally implemented over the past few years. The document is available at http://
www.aci.aero/About-ACI/Priorities/Facilitation/Documentation.
41
Google Indoor Map information document
An information document about Google Indoor Maps has been produced by ACI
and is now available for members. This information document describes the three
options for Google Indoor Maps usage, and also highlights the pros and cons of
using Google Indoor Maps in an airport environment.
Beacons Task Force
Airports, airlines and terminal operators The specific goals are to promote
are now turning to BLE (Bluetooth shared beacons infrastructure to reduce
Low Energy) Beacons to communicate the cost and complexity associated
efficiently with passengers. with deployment; to introduce standard
beacon types, a data definition and
Introducing new technologies without technical guidance to encourage
putting a best practice in place presents reuse; to propose a business model
a risk to the industry. In response to framework for the usage of beacons; to
the growing use of beacons in the provide installation best practice; and
airport community, the WAITSC has to develop a Common Use Beacons
created a Beacons Task Force. Through Registry.
the participation of various members
and IATA, the Task Force’s mandate is
to make recommendations on how to
adequately deploy and control beacons
at an airport, all available in a joint
ACI-IATA Recommended Practice.
42
Cyber Security Task Force
ACI is working to develop a custom web-based system that will be used by all
interested airport members to assess and benchmark their IT security levels. This
new tool was tested in 2015 and is scheduled to be released toward the end of
2016.
• The system will be hosted by ACI World and accessed over the web
by all ACI World airport members and their authorized staff.
• The system will allow ACI World to create, edit and maintain a self-
assessment checklist inspired by the ISO 27002 standard.
• The system will provide online reports that allow an organization to

benchmark its IT security practices (scores in the checklist) with the
rest of the participants.
In response to concerns about possible cyber-attacks, a Cyber Security Task Force

has been developed with the following priorities: to support the Statement of
Cooperation signed by IATA, CANSO, ICCAIA, ICAO and ACI; to participate in the
development of similar cooperative efforts worldwide; to develop a suggested
comprehensive policy on cyber security to be adopted at airports; to develop
cybersecurity guidance material; and to act as a communication interface among
airports, especially when faced with a cyber-threat.
The Task Force met with several airport stakeholders in 2015 who expressed
interest in joining this group effort. In addition, the Task Force has actively
requested the participation of airports in every region. The Task Force is currently
comprised of seven airports.
43
ACRIS
ACI has developed a standard which is working to define, test and

web-based data interface protocol deploy this new standard, and a
that we call ACRIS, which stands for Recommended Practice that defines
Aviation Community Recommended best practice for ACRIS implementation
Information Services. Without such has been produced. ACRIS has already
a standard, each stakeholder has to been deployed for various A-CDM and
spend time and money to get their self-bag drop projects, and several new
proprietary systems to interface with initiatives are in the pipeline, including
each airport’s unique system, whether ACRIS implementation for baggage and
it’s for Airport Collaborative Decision parking systems; security checkpoints;
Making (A-CDM), check-in kiosks, Customs and Border Control; asset
self-baggage drop or other automated management; and more. Indicative of
processes. The key terms to remember the interest in ACRIS, ACI has received
with ACRIS are “community” and support from airports, airlines, vendors
“information”—they define the ACRIS and other industry partners such as
objective of facilitating information IATA and regional air traffic control
exchange among entities. associations.
The ACI World IT Standing Committee

has an active ACRIS Sub-Committee
Introducing new technologies without putting a best practice in place presents

a risk to the industry. In response to the growing use of beacons in the airport
community, the WAITSC has created a Beacons Task Force.
44
Higher Logic community platform
A collaborative platform has been launched to better share documents with ACI
members. Higher Logic allows for a private online community that seamlessly
integrates into ACI’s existing platforms. The platform is now used by more than
150 members from various committees and task forces.
The ACI World Airport IT Standing Committee in Panama during the ACI Latin America-Caribbean/World
Annual General Assembly, Conference and Exhibition
For more information, please visit http://www.aci.aero/About-ACI/Priorities/

Information-Technology.
45
Managing health emergencies
Coordinating the international aviation outbreak in a coordinated and effective

response to public health risks, manner while supporting global efforts
such as pandemics, is a key role for to contain the spread of the virus.
ICAO. By means of the Collaborative
Arrangement for the Prevention WHO did not recommend travel bans
and Management of Public Health or quarantine of travelers arriving from
Events in Civil Aviation (CAPSCA), Ebola-affected countries as a measure
international, regional, national and to contain the outbreak. Evidence has
local organizations, including ACI, are shown that these measures would not
brought together to combine efforts have prevented the spread of the virus.
and develop a coordinated approach. For aviation, exit screening virtually
eliminated the possibility of any
ACI has actively participated in the traveler infecting a fellow traveler on a
ICAO Transportation Task Force, formed subsequent flight.
to coordinate the development and
dissemination of information and The best protective measures
guidance to stakeholders in the aviation for non-affected countries were
and maritime sectors with the ultimate heightened surveillance to detect and
aim of safeguarding the interests of the diagnose cases early and strengthened
traveling public. ACI is also a member preparedness to ensure they were
of the Travel and Transport Task Force, managed in ways that minimized any
which included the World Health further spread.
Organization (WHO), ICAO, the World
Tourism Organization (UNWTO) and Although the Travel and Transport
IATA. The goals of the Task Force were Task Force was established in August
to establish mechanisms to monitor 2014, work continued in 2015. Most
the Ebola outbreak and ensure that recently, the Task Force developed a
there were necessary resources and roadmap detailing how participating
structures in place to respond to the organizations should connect
46
By means of CAPSCA, international, regional, national and local organizations, including ACI, are brought
together to combine efforts and develop a coordinated approach to responding to public health risks.
and interact effectively with each sectors on procedures for caring

other during a potential outbreak. safely for travelers who are suspected
Communication campaigns were also of being infected with Ebola on board
developed to inform travelers about the an aircraft or ship, or at arrival points;
symptoms of Ebola and precautionary
measures to be taken. • provide information on Ebola to
travelers arriving to or leaving from
The Travel and Transport Task Force has airports, ports or other transit points;
worked together to:
• develop protocols for the
• develop guidance on exit screening passenger shipping sector; and
recommendations for affected
countries; • collect data and work with
authorities to reduce restrictions to
• provide a set of considerations and port arrivals, and ship and airplane
steps for planning entry screening movements.
at points of entry for countries that
wish to introduce this as part of their For more information on ACI’s activities
preparedness plan; in the area of managing health
emergencies, please visit http://www.
• inform the aviation and maritime aci.aero/About-ACI/Priorities/Health.
47
Environmental stewardship
Olivier Jankovec, Director General, ACI EUROPE (left) and Jaime Perez Basantes, EHS & SR Manager,
Mariscal Sucre International Airport, speak at the 2015 Environment Forum, which took place in August
ahead of the 2015 ACI Latin America-Caribbean/World Annual General Assembly, Conference and
Exhibition.
2015 was the first full year with Airport these airports welcome 32% of global
Carbon Accreditation available in all five passenger traffic. Moreover, several
ACI Regions. By the end of the year certified airports have been included
there were 140 airports participating as case studies in ATAG’s publication
across all regions and at all four Aviation Climate Solutions.
accreditation levels. In December
2015, ACI upgraded its complimentary At the global climate conference in
do-it-yourself airport inventory tool (the Paris in December, ACI World and
Airport Carbon and Emissions Reporting ACI EUROPE signed a Memorandum
Tool, or ACERT) to version 3.1. ACERT is of Understanding with the United
designed for all levels of Airport Carbon Nations Framework Convention on
Accreditation and at least 12 airports Climate Change (UNFCCC) to promote
have successfully used ACERT to gain its Climate Neutral Now project and
accreditation. As of press time, 153 to encourage airports to reach Airport
airports have been accredited; together, Carbon Accreditation levels 3 and 3+.
48
At press time, 153 airports have been accredited in ACI’s Airport Carbon Accreditation programme.
The Paris Agreement on climate change completed its work programme in the
came about in time to become the build up to its 10th meeting, which took
backdrop for ICAO to complete the place in February 2016. In the Airports
development of a global Market based and Operations Working Group, ACI
Measures scheme for international led the task of developing a new
aviation emissions. In turn, this circular on aviation and community
agreement would need to be ratified engagement, and co-led the task of
at the ICAO Assembly in late 2016 in updating the Airport Planning Manual
order to assist the aviation industry in Part 2: Land-use and Environmental
achieving its aspirational goal of aviation Management. ICAO’s document 9889,
carbon-neutral growth from 2020. the Airport Air Quality Manual, was
In 2015, ICAO’s Committee on Aviation also updated for new aircraft and other
Environmental Protection (CAEP) equipment emissions factors.
49
Other major developments expected members of their different roles in

from CAEP/10 will be new aircraft aircraft noise management and to
emissions certification standards for highlight areas of mutual cooperation.
both CO2 and particulate matter (PM), The paper was launched at the ATAG
as well as reports on alternative fuels Sustainable Aviation Summit held
for aviation and technical aspects of a in September 2015 in Geneva. The
global emissions offsetting scheme. In ATAG Summit also featured break-out
addition there will be four White Papers sessions on noise and community
from the Impacts on Science Group engagement. A memorable focal point
covering the impacts of aviation noise, was the participation of the Australian
local air quality and climate change, Airport Noise Ombudsman, Ron
and the impacts of climate change on Brent, who discussed recent success
aviation. stories of handling and resolving noise
complaints. Addressing community
The CAEP/10 meeting also developed engagement, one of the sessions
its work programme for the next three stressed the link between airport
years. The items of most interest to environmental management and
ACI members include a standard for permission to grow.
non-volatile PM based on both mass
and number, reports on community Noise and community engagement
engagement regarding Performance were also featured during the half-day
Based Navigation and case studies on Environment Forum, a pre-conference
airport infrastructure for environmental event held at the 2015 ACI Latin
management, resilience to climate America-Caribbean/World Annual
change and preservation of cultural General Assembly, Conference and
heritage at airport sites. Exhibition in August in Panama
City. Over 100 attendees heard
In September 2015, ACI and CANSO speakers from the Latin America-
published a joint document titled Caribbean region and beyond discuss
Managing the Impacts of Aviation the challenges of environmental
Noise. This guidance material is constraints at airports, greenhouse
intended to inform ACI and CANSO gas emissions management, as well
50
as social engagement projects such as the community volunteer programme at

Juan Santamaria Airport in Costa Rica and the business training school run by
concessionaire Quiport in Ecuador.
In October 2015, the World Environment Standing Committee held a joint meeting
with the ACI EUROPE Environment Strategy Committee. Work items to be advanced
or completed in early 2016 include new briefing notes or positions papers on
regional curfews, adaptation to climate change and the emerging issue of PFAS
contamination. The ACI-Asia Pacific Regional Environment Committee, in conjunction
with IATA and other ACI committees, will also publish an SOP on recycling deplaned
waste.
With these numerous ACI projects in the pipeline, we can look forward to a busy
2016 with important developments. For more information on ACI’s environmental
stewardship activities, please visit http://www.aci.aero/About-ACI/Priorities/
Environment.
In September 2015, ACI and CANSO published a joint document titled Managing
the Impacts of Aviation Noise. This guidance material is intended to inform ACI
and CANSO members of their different roles in aircraft noise management and to
highlight areas of mutual cooperation.
51
Spotlight on passenger
satisfaction
Indianapolis International Airport receives the award for Best Airport The ASQ Forum in Tianjin, hosted by TBIA
by Region – North America from Angela Gittens, Director General,
ACI World.
Developed by ACI specifically for 2015, the programme had the highest
airports, the Airport Service Quality number of participants ever recorded,
(ASQ) programme is the world’s leading at 318 airports worldwide, as a result of
airport customer service measurement the addition of 27 new airports during
and benchmarking tool. The programme the course of the year. Participation in
identifies and disseminates best the programme now stretches across
practice methodology from the some 80 countries.
top-performing airports around the
world and provides input to airports in The ASQ programme questionnaire
all regions that seek more effective, is currently available in 40 languages,
efficient and profitable ways of serving with five new languages added in
the flying public. 2015: Burmese, Maltese and three
Spanish dialects. These enhancements
ASQ celebrates its tenth birthday in effectively highlight ASQ’s commitment
2016, and ASQ research is in place in to improving customer service at
airports that serve more than half the airports regardless of location.
world’s 7 billion annual passengers. In ASQ is helping shape a deeper
52
Fredrick Piccolo, Chair, ACI World (third from left) presents Incheon International Airport with the 2014
ASQ Award for Best Airport by Region, Asia-Pacific
understanding worldwide of what Research Analyst, ASQ; and Andreas

drives passenger satisfaction. While Schirmer, Senior Advisor, ASQ. With
the core programme has remained the growth of the ASQ team, the
relatively unchanged, what has evolved programme is aiming to grow with
are the tools available to help airports continuous improvements and new
analyze the data generated. And with features to be introduced in 2016.
these enhanced tools comes the
opportunity to draw more profound
conclusions which can inform strategic
decisions and ultimately lead to a better
passenger experience.
ASQ celebrates its tenth birthday in
In 2015, the ASQ programme grew 2016, and ASQ research is in place in
with the addition of four new team airports that serve more than half the
members: Dimitri Coll, Head, ASQ; world’s 7 billion annual passengers.
Sevda Fevzi, Manager, ASQ Strategic
Marketing; Genevieve Gauthier, Market
53
Enhancements for participating airports
The most important developments in the ASQ programme have taken place
behind the scenes as a means of better serving participating airports. At the
beginning of 2015, ASQ began cooperating with a new service provider, TNS
Canada, one of Canada’s preeminent marketing and social research firms. This
fruitful collaboration has brought an impressive collection of improvements and
reporting tools, such as a live portal which can be accessed by airport members
at any time. This dedicated web portal is now available for each and every airport
participating in the ASQ programme. This user-friendly service allows airports
to quickly log in to their dashboard where they can immediately view many
functionalities from specific airport reports, various reports related to single
airport performance and five types of reporting tools for airport comparison.
One of the key features of the new web portal is ease of use, and the tool also
allows access to much more data than were previously available. Moreover, new
filters were implemented to allow participants to perform specific analyses, and
all editing and cleaning rules, used by ASQ to ensure that the programme is
tailored to airports’ specific needs, are viewable in the portal. This transparency
allows for better usage of the data by airports.
In 2015 ASQ introduced a new web portal for participating airports to access a wealth of information
related to the programme.
54
At any stage of the programme, an 2016 is gearing up to be even stronger

airport can access their ranking analysis than last year, with the announcement
and view trends over time, in addition of the ASQ Awards in the first quarter
to many other new and improved and the awards ceremony to be held at
features. Moreover, several optional the ACI Asia-Pacific Regional Assembly
services and deliverables are available in April 2016, hosted by Queensland
to all participants, including Passenger Airport and taking place in Gold Coast,
Comment Analysis Reports, Terminal Australia.
Analysis Reports and other customized
reports. For more information on ACI’s ASQ
programme, please visit http://www.
2015 ended with record attendance aci.aero/Airport-Service-Quality/
to all three ASQ Forums—Montreal, ASQ-Home.
Tianjin and Madrid—wherein airports
currently participating in ASQ, or those
interested in the programme, shared
best practices in customer service
and heard key findings from the ASQ
Survey.
Examples of reports that participating airports may access on the ASQ web portal
55
Expanding services to our members

and building knowledge
ACI_WATR_2015_PDFCovers_8-20-2015.pdf 1 8/20/15 2:06 PM
ACI ANNUAL
WORLD AIRPORT TRAFFIC REPORT
OVER 2,200 AIRPORTS

MORE THAN 160 COUNTRIES
C
Y
A COMPREHENSIVE ANALYSIS OF TRENDS
CM
AND DATA IN AIRPORT TRAFFIC
MY
CY
CMY
THE AUTHORITATIVE
SOURCE FOR GLOBAL
AIRPORT TRAFFIC STATISTICS
AND ANALYSIS ON PASSENGER,
CARGO AND AIRCRAFT MOVEMENTS.
2014
Economics and statistics
In 2015, ACI continued its commitment provided trends, rankings and traffic
to providing an annual comprehensive statistics for a record high of over
analysis of airport traffic and detailed 2,200 airports in more than 160
economic information. The release countries. Both outputs covered
of the 2014 ACI World Airport Traffic domestic and international passenger,
Report, as well as its companion, cargo (freight and mail) and aircraft
the ACI World Airport Traffic Dataset, movement traffic.
56
The ACI Airport Economics Report

provided an invaluable measure of the
airport industry’s 2013/2014 financial
and economic performance based on
an annual data survey of the world’s
airports. Its companion, the ACI
Airport Key Performance Indicators,
provided insight into areas ranging from
financial and employee performance
to fixed-asset productivity and airport
operations. The complete package
of indicators presented quantifiable
barometers of industry activity for
airport managers, analysts, investors
and other aviation stakeholders.
Guidance material
In 2015, ACI once again published reduce its impact. The publication
guidance material and reference reviews four current approaches for
documents that are essential sources managing noise: reducing noise at
of information for airports. the source; land use planning; noise-
reducing operational procedures; and
Managing the Impacts of Aviation operating restrictions.
Noise, a jointly produced publication
from ACI and CANSO, examined
the challenge of aviation noise and
described methods that airport
operators and air navigation service
providers can use to manage and
57
The ACI Apron Safety Handbook,

presented by the ACI World Safety
and Technical Standing Committee,
provides valuable guidance on aprons,
the most congested and busiest areas
of airports. Derived from Chapter 2 of
First Edition 2015 the ACI Airside Safety Handbook (4th
edition, 2010), this new publication
provides best practices for planning and
design of apron layouts and facilities,
standard operational practices for safe
apron operations, and mitigation and
prevention measures for maintenance
and construction activities on aprons.
In 2015, ACI continued to provide an annual comprehensive analysis of airport traffic

and detailed economic information while also publishing guidance material and
reference documents that are essential sources of information for airports.
58
Essential industry contact information at your fingertips
In 2015, the ACI Member Directory 2014 ACI Airport Member

and the ACI World Business Partners and World Business
Directory, were combined into one Partner Directory
handy back-to-back publication, the ACI
2014 ACI Airport Member and World Business Partner Directory
Airport Member and World Business

Partner Directory. Conveniently, the
airports section lists ACI Member
airports and operators worldwide by
region, country and company, while the
ACI World Business Partners section
lists ACI World Business Partners by
category and company name.
www.aci.aero
www.aci.aero
In 2015, the ACI Member Directory and the ACI World Business Partners Directory
were combined into one handy back-to-back publication, the ACI Airport Member
and World Business Partner Directory.
59
Better Education. Better Professionals.

Better Airports.
ACI Global Training’s (GT) goal continues to be enhancing the abilities of airport
professionals by providing lifelong educational programmes that supply them with
the skills and tools they require to adapt to the changing needs of our industry.
2015 saw GT increase the provision of educational offerings to members

and World Business Partners via our classroom, online and blended learning
programmes. This ongoing success continues as our experienced faculty
teaches an extensive range of subjects in all major areas of airport operation
and management with focused programmes such as the Global Safety Network
(GSN), Global ACI-International Civil Aviation Organization (ICAO) Airport
Management Professional Accreditation Programme (AMPAP) and the Airport
Executive Leadership Programme (AELP), along with specialized courses in
operations, security, the environment and more.
2015 was a busy year that was full of accomplishments, innovations and
hard work. With this in mind, we have compiled a list of the year’s collective
accomplishments:
• Launch of the ACI Accredited Training Institute (ATI) programme

• Delivery of 132 classroom courses
• 2,438 classroom students
• 3,278 online students
• Delivery of 17,270 online learning centre hours
• 4 language offerings:
• English
• French
• Mandarin
• Spanish
• 24 Airport Executive Leadership graduates
60
Class picture, ACI/John Molson School of Business Airport Executive Leadership Programme hosted at
Hartsfield-Jackson Atlanta International Airport, May 2015
• 115 AMPAP International Airport Professionals (IAPs) and 5 Associate

graduates
• 42 GSN Initial Diploma graduates
• 25 GSN Advanced Diploma graduates
• 131 students enrolled in the Airport Operations Diploma Programme
We are pleased that despite our continued growth, we have kept a strong focus
on maintaining the quality of our courses, which we measure in three areas:
knowledge of faculty, quality of materials and logistics. By the end of 2015 we
continued to achieve a quality rating of 4.61 out of 5.
We are pleased that despite our continued growth, we have kept a strong focus
on maintaining the quality of our courses. By the end of 2015 we continued to
achieve a quality rating of 4.61 out of 5.
61
2015 ACI Global Training Centres
ACI is indebted to the following members who are accredited as ACI Global
Training Centres and enabled airport professionals worldwide to attend ACI Global
Training courses.
Africa
Johannesburg, South Africa; Nairobi, Kenya
Asia-Pacific
Abu Dhabi, UAE; Beijing, China; Incheon, South Korea; Hyderabad, India; Kuala
Lumpur, Malaysia
Europe
Athens, Greece; Bucharest, Romania; Dublin, Ireland; Istanbul, Turkey
Latin America-Caribbean
Panama City, Panama; Port of Spain, Trinidad & Tobago
Our experienced faculty teaches an extensive range of subjects in all major

areas of airport operation and management with focused programmes
such as the Global Safety Network (GSN), Global ACI-International Civil
Aviation Organization (ICAO) Airport Management Professional Accreditation
Programme (AMPAP) and the Airport Executive Leadership Programme (AELP).
62
Class picture, ACI/ICAO Aerodrome Certification Course, hosted at ICAO headquarters in Montreal, May
2015
ACI Training Venues
In order to meet our members’ needs, specialized Global Training courses are
offered in the additional locations listed below.
Brussels, Belgium; Gold Coast, Australia; Vilnius, Lithuania; Montreal, Canada;

Munich, Germany; Nashville, USA; New Delhi, India; Riga, Latvia; San Francisco,
USA; Bangkok, Thailand; Copenhagen, Denmark
63
ACI Developing Nations Airport Assistance and ACI Fund
The ACI Developing Nations Airport (DNA) Assistance programme is

complemented by the ACI Fund. The role of the DNA programme is to provide
assistance to member airports in developing countries.
2015 marked ACI DNA’s third year, made possible through close cooperation with
ACI’s Regional Offices in Africa, Asia-Pacific and Latin America-Caribbean, along
with CIFAL Atlanta UNITAR.
Additionally, a special thank you goes to Hartsfield-Jackson Atlanta International

Airport, which continues to provide administrative support to the programme.
Financial donors
• ACI Africa
• ACI Asia-Pacific
• ACI EUROPE
• ACI North America
• ACI Latin America-Caribbean
• Changi Airport Group
• Hartsfield-Jackson Atlanta International Airport
2015 marked ACI DNA’s third year, made possible through collaboration with
ACI’s Regional Offices in Africa, Asia-Pacific and Latin America-Caribbean, along
with CIFAL Atlanta UNITAR.
64
Class picture, Global Safety Network 6 hosted by Airports of Thailand Public Co. Ltd. in Bangkok, June–
July 2015
DNA: 2015 in review
• 15 DNA/ACI Fund course sessions, including:

• 2 emergency exercises:
• In English, hosted by the team at Hartsfield-Jackson Atlanta
International Airport
• In French, hosted by the team at Aéroports de Montréal
• 308 students
• 132 participating countries
• 2 language offerings
• English
• French
• US$20,000 in ACI Online Learning Centre scholarships
• 8 course scholarships
• Financial support for an APEX in Safety mission
• Provision of a pre-APEX in Safety training course
• Creation of a US-based 501(c)3 allowing US-based donors to claim donations
made to ACI DNA on their income tax
• Administrative support kindly provided by Hartsfield-Jackson Atlanta
International Airport
65
ACI Africa
“ACI Africa believes that a collective awareness and willingness to dismantle the
barriers of intra-African airspace, invest in human resources, improve infrastructure
and equipment, and adapt national regulations with international standards are
the pillars of sustainable African aviation.” Ali Tounsi, Secretary General, ACI Africa
Over the course of 2015, Africa has

faced a number challenges where
economics, security and health are
concerned. Consequentially, while
the economic growth of the continent
has maintained a 5% average, the
economies of several African countries
have dropped significantly.
The Ebola virus, although originating in

Guinea, quickly became a major regional
crisis. It destabilized the economies
Ali Tounsi, Secretary General, ACI Africa
of many of the continent’s nations;
the epidemic has affected human
development, foreign direct investment, Needless to say, these challenges have
natural resources, as well as trade affected the air transport industry in
and tourism activity. Furthermore, the Africa, a sector already confronted with
continuation of governmental corruption, multiple other challenges that prevent
popular uprisings, terrorist threats and the region from reaching its potential
other military interventions resulted in where passenger traffic growth is
the collapse of the tourism industry in concerned. Major obstacles include a
many African countries. low density of inter-connecting flights
66
DNA seminar participants receive recognition from Kevin Caron, Head, Global Training & DNA Assistance
Programmes, ACI World at the 53rd ACI Africa Regional Conference & Exhibition, held in April 2015 in
Casablanca, Morocco.
due to the limited opening of the inter- and adapt national regulations with
African airspace, the high cost of air international standards are the pillars of
tickets and the high number of aviation sustainable African aviation.
accidents. Much remains to be done
at the levels of airlines, airports and
regulators.
While the air transport industry is

currently a fragile source of economic
growth in the region, ACI Africa
remains positive, as exemplified in
its 2015 activities. We believe that a
collective awareness and willingness to
dismantle the barriers of intra-African
The ribbon cutting to officially open the 24th
airspace, invest in human resources,
ACI Africa Annual General Assembly, Regional
improve infrastructure and equipment, Conference and Exhibition, held in October in
Hammamet, Tunisia
67
Airport Excellence in Safety and Global Training
ACI Africa has focused primarily on ensuring airport safety through a number of
Airport Excellence (APEX) in Safety reviews and Global Training course offerings.
We continue to strongly emphasize training seminars and scholarships for our
regional members. ACI Africa, in coordination with the ACI Fund and the ACI
Africa Developing Nations Airport (DNA) Assistance programme, has organized
a series of free training courses for airport members. Since the beginning of
2015, 154 airport professionals from 51 countries have benefited from ACI’s
complimentary training initiatives.
ACI Africa and DNA organized a training seminar in Aerodrome Safety which
took place March–April 2015 in Ouagadougou. The seminar was aimed at helping
participating airports comply with standards and recommended practices in
preparation for aerodrome certification.
DNA programme participants celebrate completion of a seminar at the 53rd ACI Africa Regional
Conference & Exhibition, held in April 2015 in Casablanca, Morocco.
68
Following ACI Africa’s Regional Assembly, Conference & Exhibition in April 2015,
held in Casablanca, Morocco, three simultaneous training seminars were offered
through the DNA programme, as well as one in cooperation with ICAO. The topics
of these seminars included bomb threats, Airport Collaborative Decision Making
and security training.
Through the DNA programme, ACI Africa also organized a training seminar on
Airport Safety in August 2015 in Cotonou, Benin. The training course aimed at
helping participants improve the level of safety and upgrade their airports in
preparation for aerodrome certification.
Under the APEX in Safety programme, teams of experts conducted safety

reviews in a number of African airports over 2015. Since the programme’s
inception, 16 reviews have been conducted in Africa, representing 35% of all
reviews. This exemplifies the commitment of African airports to improve their
level of safety.
Scholarship programmes
In addition to training resources, several scholarship programmes have been

made available to African members. In April and May 2015, African delegations
were invited to participate in a crisis management course and an air crash
simulation exercise organized respectively by Montreal and Atlanta airports.
ACI Africa, again in cooperation with the DNA programme, also organized two
training seminars in October 2015 in Hammamet, Tunisia immediately after the
Annual Assembly, Regional Conference & Exhibition. These training courses, titled
Airport Collaborative Decision Making and Key Principles of a Modern Leadership
Model in an Airport, catered exclusively to ACI Africa members.
69
Ali Tounsi, Secretary General, ACI Africa speaks during the 24th ACI Africa Annual General Assembly,
Regional Conference and Exhibition, held in October in Hammamet, Tunisia.
Regional and international conferences
ACI Africa’s communication strategy and opportunities for airports to

advocates strong attendance introduce and enhance the use of
and participation in regional and technology, and improve facilitation and
international conferences in order to passenger services.
represent the views and interests of
African airports. As a result, ACI Africa ACI Africa was also present at a
participated in a number of conferences conference dedicated to discussing
over the course of the year. investment and development in
Africa, held in October 2015 in Accra,
ACI Africa, in partnership with SITA, Ghana. Our presentation focused on
organized a forum on the Future of the challenges and risks associated
African Airports in March 2015 in with public-private partnerships, as
Livingstone, Zambia. The objective of well as regulatory issues and bilateral
this forum was to identify challenges agreements.
70
ACI Africa was also represented ACI’s role and that of airport managers
at the Air Transport Health Crisis in the event of a pandemic.
Management seminar in March 2015
in Dakar, Senegal. The objective of Lastly, ACI Africa President Pascal
this seminar was to provide a multi- Komla and ACI World Director General
sectoral framework including multiple Angela Gittens attended the meeting
stakeholders with the aim of improving on the Sustainable Development of
the areas of public health and aviation. Air Transport in Africa, organized by
More specifically, the seminar ICAO in March 2015 in Antananarivo,
investigated how the airport industry MADAGASCAR. Pascal Komla,
can prevent, detect and respond Consultant at SALT Airport, presented
quickly to health concerns and crises an important communication on the
such as the Ebola virus. ACI Africa’s liberalization of African air transport and
participation in the event focused on tourism.
2015 in retrospect
Although ACI Africa was faced with a number of challenges during 2015, our
activities in promoting safety and knowledge sharing, as well as representing
the interests of airports at regional and international conferences, exemplify
our commitment to improving African airports by focusing on the needs of our
regional members.
With a particular focus on matters of safety and security, 2015 comes to a close
with the establishment of a project group for the monitoring and assessment
of the safety objectives of African states. The group is composed of the African
Civil Aviation Commission, IATA, ICAO and ACI Africa. As part of the initiative,
ACI Africa conducted a statistical survey on member airports’ progress toward
aerodrome certification.
71
ACI Asia-Pacific
“We wish to extend our gratitude to both our members and partners for their
support during this commemorative year. We look forward to our continued
partnership in the years ahead.” Patti Chau, Regional Director, ACI Asia-Pacific
In 2015, ACI Asia-Pacific celebrated the

10th anniversary of the unification of
ACI’s former Asia and Pacific regions.
Throughout the last decade, ACI Asia-
Pacific has gradually positioned itself
as one of the most reputable and
influential aviation organizations in the
region, representing 573 airports in 47
countries.
We wish to extend our gratitude

to both our members and partners
for their support during this
commemorative year. We look forward
to our continued partnership in the
years ahead.
Patti Chau, Regional Director, ACI Asia-Pacific
72
Engagement with ICAO
ACI Asia-Pacific has maintained itself as the key industry partner of ICAO’s Asia
and Pacific office. In October 2015, we participated in the 52nd Conference
of Directors General of Civil Aviation, Asia and Pacific Regions held in Manila,
Philippines, where we submitted papers and represented the interests of our
members in the region.
The theme of this year’s conference was “Evolving the New Generation Aviation
Professional towards a Harmonized, Safe, Secure and Green Asia Pacific Sky.”
ACI Asia-Pacific submitted four papers at the meeting. Through the paper
“Implementation, awareness and responsiveness of ICAO’s policies on charges,”
States were invited to ensure that the determination and allocation of policies on
charges remain transparent and equitable.
The second paper, titled “Taxation on international civil aviation,” called for
taxation to be limited to what has been resolved by the Council in ICAO’s
“Policies on taxation in the field of international air transport” (Doc 8632). We
believe that the growing proliferation of taxes outside the scope of Doc 8632
and the diversion of revenues away from the aviation industry are harmful to
the economic and social well-being of the States that impose such taxes, and
to worldwide economic growth and the sustainable development of the aviation
industry at large.
Smart Security, a joint programme by ACI and IATA aimed at defining and
improving the future of security screening, has made significant progress
over the last few months. At the meeting, States were invited to support the
programme by participating in the Smart Security Opportunity Assessments,
which provide airports with a free-of-charge evaluation of their current security
processes.
73
To further enhance the profile of the Airport Carbon Accreditation programme

in the region, ACI Asia-Pacific invited States to further their involvement in the
programme by including it in their State Action Plan on emission reduction as a
support of voluntary actions by airports operators.
Building connections and improving influence
The Association of Southeast Asian and Arab Air Carriers’ Organization.

Nations (ASEAN) is an official political We also partnered with the Australian
and economic organization consisting Airports Association for Airport Safety
of 10 southeast Asian countries that Week 2015, with the objective of
have growing influence in the region. raising safety awareness across
In March 2015, ACI Asia-Pacific was the region. The China Civil Airports
invited to attend the ASEAN Aviation Association also inked a partnership
Summit held in Malaysia, where we with ACI Asia-Pacific which will allow
took the opportunity to promote both associations to pursue the mutual
ACI initiatives including the Airport goal of achieving airport excellence
Carbon Accreditation programme and for our members in the region.
the Airport Carbon and Emissions We have furthermore established
Reporting Tool with the aim of regular meetings with the regional
promoting environmental awareness representatives of Australia’s Office of
among the ASEAN airports. Transport Security. We believe these
partnerships will allow ACI Asia-Pacific
We continued to strengthen our to continue strengthening our influence
relationships with a number of key in the region.
regional industry organizations as
we formulated plans to cooperate on
several projects, including the Safety
Culture Survey, a joint initiative with
the Association of Asia Pacific Airlines
74
We are pleased to report that members

attending the Regional Assembly
unanimously approved resolutions
to support the Airport Excellence
(APEX) in Safety and Airport Carbon
Accreditation programmes, and to
further promote the Next Generation
of Airport Professionals initiative.
We believe these programmes will
be widely adopted across the region
and that Member Airports will benefit
greatly from them.
(from left) ACI World Director General, Angela
Gittens; ACI World Chair, Fredrick Piccolo; Airport
International Group CEO, Kjeld Binger; ACI Asia- A first in 2015
Pacific President, Dennis Chant; and ACI Asia-
Pacific Regional Director, Patti Chau at the ribbon
cutting ceremony to mark the opening of the 10th
ACI Asia-Pacific Regional Assembly, Conference & The inaugural Regional Economics
Exhibition.
Committee meeting was likewise held
alongside the Regional Assembly in
Regional Assembly Jordan. The committee elected its
resolutions chair and vice-chair at the meeting,
and working plans were formulated.
We are confident that the committee
The 10th ACI Asia-Pacific Regional will strengthen its support to members
Assembly, Conference & Exhibition, where airport economics is concerned.
held in April 2015 in Jordan, attracted In 2015, National Airports Corporation
over 350 delegates representing over in Papua New Guinea became the
136 organizations from across the first airport operator in the world to
world. The conference was hosted by take part in APEX’s Airport Business
Airport International Group and was programme, a new service designed
held for the first time in the Middle to promote airport financial viability
East. and business best practices to airports
around the world.
75
A group of ACI Asia-Pacific World Business Partners visited Kualanamu (Medan) International Airport as
part of the 2015 WBP Airport Tour.
Member engagement
Successful member engagement In June 2015, we launched a road

requires a commitment to active trip to meet with a number of senior
communication; it is a two-way officials from different airport operators
dialogue seeking understanding and and regulators, including Bahrain, Iran,
solutions to issues of mutual concern. Kuwait, Oman, Qatar, Saudi Arabia
ACI Asia-Pacific’s membership is and United Arab Emirates. The trip
diverse. A quarter of our membership achieved fruitful results as we were
is located in the Middle East and Asia, able to learn about each airport’s future
two of the fastest growing regions developments and opportunities. Most
in the world in terms of passenger importantly, we were able to better
throughput. assess how ACI Asia-Pacific can work
with the airports in order to align and
76
provide services that address their

specific needs.
We equally value our World Business

Partner (WBP) members in the region
and we are proud to have organized
the Asia-Pacific WBP Airport Tour, the
only ACI Region to currently conduct
airport visits that provide business
opportunities for our valued WBP
members. This year marked the fifth
airport tour, with visits to airports in
Indonesia and Singapore in July 2015.
Over 80 aviation HR professionals gathered in
Tokyo, Japan to attend the ACI Asia-Pacific HR
Best Practice Seminar in October 2015.
Events
In 2015, ACI Asia-Pacific organized a September: The Trinity Forum, Hong

series of successful events to bring Kong (Jointly organized with ACI World
valuable networking opportunities for and the Moodie Report)
our members.
October: ACI Asia-Pacific HR Best
February: ACI Airport Economics & Practice Seminar, Tokyo, Japan
Finance Conference, London (Jointly
organized with ACI World and ACI November: ACI Asia-Pacific Small and
EUROPE) Emerging Airports Seminar, Macau
April: 10th ACI Asia-Pacific Regional December: Airport Exchange, Istanbul,

Assembly, Conference & Exhibition, Turkey (Jointly organized with ACI
Dead Sea, Jordan EUROPE)
77
ACI EUROPE
“ACI EUROPE continued to develop intensively its policy work throughout the
year to ensure the best outcome of the decision-making processes affecting the
airport industry.” Olivier Jankovec, Director General, ACI EUROPE
ACI EUROPE continued to develop

intensively its policy work throughout
the year to ensure the best outcome
of the decision-making processes
affecting the airport industry. 2015 was
also the year when Mr. Augustin de
Romanet, CEO of Aéroports de Paris,
was elected President of ACI EUROPE
for a one-year term.
The new European

Commission’s Aviation
Package
As part of its new political priorities

focused on growth and jobs, the
European Commission (EC) announced
it was preparing a new aviation strategy
for Europe formalised through an
Aviation Package. Olivier Jankovec, Director General, ACI EUROPE
78
In March, the EC formally initiated the process by launching a public consultation

and indicating that this new aviation strategy is aimed at building on the success
of the EU’s internal aviation market by addressing the global competitive position
of European aviation. ACI EUROPE responded to this aviation consultation in due
time. The key points of our response were connectivity, aviation liberalisation,
airport capacity and financing, and security. ACI EUROPE also influenced the
process by releasing a landmark study on the economic impact of airports and a
report analysing the connectivity of Europe’s airports. All along, ACI EUROPE met
regularly with key EC officials, Members of the European Parliament and other
influential stakeholders.
The new EU aviation strategy was finally launched on 7 December. The final result
is balanced and represents a positive outcome for Europe’s airports. In particular,
the EC is advocating for further liberalisation of aviation through open skies
agreements to be negotiated between the EU and key trading partners based
on reciprocity and fair competition principles. Also, the EC has resisted airlines’
call for a tighter regulation of airport charges and now recognises that airport
competition is a reality. Crucially, the new strategy also recognises the primary
role that aviation plays for economic development.
Promoting Open Skies and connectivity
ACI EUROPE urged the EC that Open Skies, connectivity and consumers should
be the focus of the new European aviation strategy. ACI EUROPE released a joint
position on Open Skies with the European Travel Commission (ETC, representing
national tourism organisations). This position underlines the need to support
connectivity by expanding Open Skies beyond Europe. In addition to this joint
79
position, ACI EUROPE and the ETC

signed a cooperation agreement
to promote air connectivity and
international arrivals for Europe.
ACI EUROPE also released a new

study on airport connectivity in Europe.
Produced in partnership with SEO
Aviation Economics, the ACI EUROPE
Airport Industry Connectivity Report
2015 measures direct, indirect and hub
connectivity in 2015 and historically at a
regional, country and individual airport
level. This study is an update of the ACI
EUROPE Airport Industry Connectivity
Report 2004-2014, the first ever
industry-wide analysis of airport
connectivity, which was released by
ACI EUROPE in June 2014. Produced in partnership with SEO Aviation
Economics, the ACI EUROPE Airport Industry
Connectivity Report 2015 measures direct, indirect
and hub connectivity in 2015 and historically at a
regional, country and individual airport level.
The Economic Impact of European Airports
In January 2015, ACI EUROPE released GDP each year—accounting for 4.1%
a brand new study on the Economic of GDP in Europe. The study aims to
Impact of European Airports, conducted contribute to a better understanding
by InterVISTAS. The study reveals that of the role of the European airport
Europe’s airports contribute to the industry in the economy within the
employment of 12.3 million people. context of the EU’s jobs, growth and
Overall, they generate €675 billion in investment agenda.
80
ACI EUROPE also produced a synopsis Airport Economic Impact

of the study’s key findings, entitled The Online Calculator
Impact of an Airport.
Building on the release of its study

on the Economic Impact of European
Airports last January, ACI EUROPE
launched an Airport Economic Impact
Online Calculator. The tool is available
for ACI EUROPE’s members in the
Members’ Room of the ACI EUROPE
website: www.aci-europe.org.
Without being a substitute for a full,

tailored economic impact assessment,
the Online Calculator provides ACI
EUROPE’s members with a customised
estimate of the economic impact of
their airport both in the country within
which their airport is located as well
as in nearby neighbouring countries,
where relevant. The results, which
reflect the volume and nature of air
In January 2015, ACI EUROPE released a brand traffic at each individual airport, as
new study on the Economic Impact of European well as the characteristics of the local
Airports, conducted by InterVISTAS.
catchment area, are based on the
direct, indirect, induced and catalytic
economic impacts, in terms of jobs and
GDP contributions.
The tool is accompanied by a guide

that explains the methodology behind
81
the tool. It is essential that airports are points raised in the original report, the
transparent with third parties in terms response paper drew upon existing
of the methodology and assumptions evidence to consider whether airlines
behind any economic impact results, at congested airports can really be
and the guide was designed with this in expected to pass on reduced airport
mind. charges to passengers. This in turn
raises new questions as to the motives
of airlines lobbying for additional layers
Airport charges of economic regulation.
On 17 June 2015, the CEOs of the top

Airport charges have made a strong five airlines in Europe (Ryanair, easyJet,
comeback in policy debates due to a IAG, Air France-KLM and Lufthansa
sustained lobbying campaign by major Group) held a joint press conference in
European airlines against airports. The which they sought to influence the EU
first main move was made by easyJet, Transport Commissioner’s new aviation
which published a ‘policy vision’ strategy for European aviation. Their
document placing increased economic loudest appeal was calling for more
regulation of airports as its centrepiece. stringent regulation of ‘airport charges
This was accompanied by a consultant’s at monopoly airports’. ACI EUROPE
report which targeted 15 of the larger immediately responded to their
European airports, and created a figure accusations in a press release issued
as to the supposed economic impact of on the same day—also liaising with key
decreased charges (by 25%) at these EC officials to make sure our message
airports. No consideration was given as and rebuttal had been duly noticed.
to the market power of these airports,
and little justification provided for the
hypothetical 25% discount.
In view of the EC’s new Aviation

Package, ACI EUROPE felt obliged to
respond. As well as addressing the
82
Aviation security ACI EUROPE is monitoring the efforts

to introduce one stop security for
flights between the EU and Canada,
In 2015, security remained a key on which the EC has been working
area in ACI EUROPE’s activities. The with Transport Canada over the past
EC launched a new ‘Study on how two years. The first phase for Canada
to optimise the screening of liquids will see one stop security inbound
at airports to enable the lifting of to Europe only, whereby passengers
restrictions’, which will start at the arriving from Canada would not have
end of 2015. ACI EUROPE has agreed to be re-screened when transferring.
to support the new study and has This option would not be mandatory
obtained agreement from a number for European airports and would only
of airports to take part in the study apply where airport infrastructure and
through trials. national authorities allow. The second
phase would be for passengers inbound
The new measures for the screening of to Canada from the EU. The new
cabin baggage entered into force on 1 legislation takes effect from 1 March
March 2015. This meant the purchase 2016.
of additional screening equipment by
airports before 1 September 2015. Moreover, ACI EUROPE is leading the
Five ETD models have met the EC Advanced Cabin Baggage Systems
detection standards. ACI EUROPE has Joint Operational Working Group that
produced an ETD catalogue to assist brings together airports, manufacturers,
airports in making their purchasing airlines and regulators to develop new
decisions, which includes unit and cabin baggage screening equipment
consumable costs. Furthermore, to that will provide better security and an
help airports (and appropriate national improved passenger experience.
authorities), ACI EUROPE has produced
an interpretation of the new legislation
that outlines all the various options
available to airports. This interpretation
has been agreed by the EC and is
available for airports.
83
Biosafety: Raising In addition to these workshops, ACI

airports’ epidemic EUROPE presented its Guidelines to
awareness various organisations, such as IATA, to
foster further cooperation.
Given the Ebola and Middle East

respiratory syndrome coronavirus Aerodrome safety
outbreaks in West Africa and in the
Middle East respectively, ACI EUROPE
has closely monitored the situation Following the adoption of the first
to update its members on the risk of European Aerodrome Rules in 2014,
pandemics and to remind them of the ACI EUROPE in 2015 began working
implications for airports. with its members to facilitate their
certification on the new European
Aviation Safety Agency (EASA) rules,
Focusing on the which must be completed by the end
passenger of 2017. A purpose-built forum named
Aerodrome Rules Implementation
Exchange (ARIE) was set up in 2015
During 2015, the ACI EUROPE with the aim of acting as a platform
Facilitation and Customer Services for airport operators to exchange
Committee organised two joint best practices and to discuss
workshops on the passenger implementation of the common safety
experience to disseminate the rules. The group held its first meeting
methodology proposed by the in Frankfurt in July 2015 and will meet
Guidelines for Passenger Services at again in February 2016 in Paris. ACI
European Airports. The first workshop EUROPE is working with EASA and
focused on ‘Communication and other partners to facilitate a seamless
interacting with the passenger’; the and robust certification process that
second one was dedicated to ‘The maintains high standards of safety
passenger experience: The commercial without creating undue burdens for
offer serving the passenger’s needs’. airport operators.
84
ACI EUROPE has also been providing will lay the groundwork for a leap in
input to policy-makers and industry on the efficiency and coordination of
the future of EASA in anticipation of operations at the airport. The Ground
a legislative process that will review Coordinator Concept aims to bring the
Europe’s aviation safety system and passenger experience to the heart of
possibly bring the agency into new airport operations. The Concept Paper
domains of activity. is available on the Policy section of the
ACI EUROPE website.
Airport capacity and

Ground Coordinator Aviation and the
Concept environment
ACI EUROPE continued its analysis The ACI EUROPE Noise Task Force
and advocacy work on the shortage of made efforts to advance with the
airport capacity in Europe. In policy- implementation of ACI EUROPE’s
making fora, the case was presented Noise Strategy. The strategy itself was
for EU action towards a more strategic endorsed by the ACI EUROPE Board in
approach to providing the necessary 2014, focusing especially on the pursuit
ground capacity for EU aviation to grow. of an aviation industry goal on noise,
During 2015, the ACI EUROPE Board the development of supplementary
also approved a Position Paper on noise indicators, non-acoustic factors
Airport Capacity, laying out the airport of annoyance and the issue of noise
industry’s view of the issues together and health. The Task Force examined
with answers: more physical capacity a variety of supplementary noise
and more efficient operations through indicators. Coordination with other
coordination. aviation industry associations in view
of common goals is ongoing and the
In parallel and through a dedicated research in the area of annoyance
Working Group, ACI EUROPE members and health impacts is continuously
are working on the principles that monitored.
85
In March, ACI EUROPE hosted a SESAR

workshop on alternative taxiing
systems to better understand the
availability of new solutions on ACI EUROPE is ensuring the
the market, their functioning, their participation of the airport industry
environmental footprint and their in the SESAR Deployment Manager
impact on airport operations. through the SESAR Related
Deployment Airport Operators Grouping
Together with EUROCONTROL, ACI (SDAG). There was a first call for
EUROPE also organised a workshop the funding of the implementation
on Collaborative Environmental projects in March and applications for
Management in October, encouraging funding for all investment on airports
airports to engage in joint (airport operators, airlines and ANSPs)
environmental action with other were coordinated by ACI EUROPE
operational stakeholders. through the SDAG and assessed by
the Deployment Manager. As such,
16 European airports that are in the
SESAR workshops scope of IR716/2014 will receive nearly
€100 million in EU public funding for
investment in air traffic control-related
In 2015, ACI EUROPE and Single operations to optimise their operations.
European Sky ATM Research (SESAR)
JU jointly organised three SESAR
workshops, hosted by Adolfo Suárez
Madrid-Barajas Airport, Budapest
Airport and Helsinki Airport. The
workshops aimed to provide a better
understanding of how SESAR works,
what its implications are to ensure
safer and more efficient operations, as
well as how the Single Sky legislation
will influence airport operations.
86
(from left) Olivier Jankovec, Director General ACI EUROPE; Violeta Bulc, the EU Commissioner for
Transport; Richard Deakin, CEO of NATS; and Luc Laveyne, Managing Director of the SESAR-related
Deployment Airport Operators Grouping, at the ceremony establishing the SESAR Deployment Alliance
Group.
New Study on regional airports
At the 21st meeting of the ACI EUROPE’s Regional Airports’ Forum in May, which
preceded the conference, a new Analysis Paper was presented on the Factors
Influencing Economic Sustainability of Small Regional Airports. Amongst the key
findings, size is a determining factor of the profitability of regional airports. 66%
of airports with less 5 million passengers are loss making, with that percentage
increasing to 77% for those with less than 1 million passengers. Also, the
implementation of cargo-related charges is essential for operational profit and
should be taken into consideration once the connectivity increases. Another
conclusion is that more outsourcing is associated with better profitability and
limited exposure to ground handling operations will help smaller airports avoid
loss making activities.
87
Going global: Airport Carbon Accreditation builds on its

success
The global presence of ACI EUROPE’s climate change initiative Airport Carbon
Accreditation is, at press time, represented by 153 certified airports that
account for 32% of global air passenger traffic annually. This corresponds to 104
accredited airports in Europe, 31 in Asia-Pacific, 11 in North America, 4 in Latin
America and 3 in Africa.
This shows that the programme continued to gain momentum in 2015 in all ACI
regions.
As usual, in July, ACI EUROPE published the Airport Carbon Accreditation Annual
Report for 2014-2015, from which the key figures were made available on a
special interactive microsite: www.airportCO2.org. In addition, the programme’s
film “Life is about Movement’’ won a Gold Award at the 4th Deauville Green Film
Festival.
In July 2015, ACI EUROPE published the Airport

Carbon Accreditation Annual Report for 2014-
2015, from which the key figures were made
available on a special interactive microsite:
www.airportCO2.org.
88
(from left) Angela Gittens, Director General ACI WORLD; Daniele Violetti, Chief of Staff UNFCCC
Secretariat; and Olivier Jankovec, Director General ACI EUROPE, announcing the partnership between
ACI and UNFCCC at COP21 in Paris.
The programme and many participating airports were also heavily profiled in
ATAG’s Aviation Climate Solutions publication.
2015 ended on a high note for Airport Carbon Accreditation with the
programme being presented at the COP21 Climate Conference in Paris. At
the event ACI EUROPE announced a new Resolution committing to 50 carbon
neutral airports in Europe by 2030. A partnership between the UNFCCC,
Airport Carbon Accreditation, ACI EUROPE and ACI World was also announced.
89
(from left) Matthew Hall, Chief Commercial Officer at London City Airport; Ulrich Stiller, Director
Marketing & Sales at Cologne-Bonn Airport; Pietro Modiano, President of SEA; Giulio De Metrio,
Chief Operating Officer at SEA; John Holland-Kayes, CEO Heathrow Airports Holding Ltd; and Torsten
Hentschel, Managing Director at TH Airport Consulting, just some of the winners at the 11th Annual ACI
EUROPE Best Airports Awards.
World Business Partners programme
2015 was a very successful year for the ACI EUROPE’s World Business
Partners (WBP) programme, which has attained 194 WBPs and 23 affiliates.
In particular, Europe proved to be the fastest growing area in membership
among all other ACI regions as 30 new WBPs and 7 new affiliates joined this
programme in 2015. The majority of new members came from the security and
consulting sectors.
In June, a very productive WBP meeting took place in Prague alongside the
Annual General Assembly conference and exhibition. The second bi-annual
meeting took place at Airport Exchange in Istanbul on 8 December. The format
was speed-networking, which is highly requested by European WBPs.
90
On 18 December 2015, the new ACI EUROPE World Business Partners

Advisory Board (WBPAB) was elected. The new WBPAB has a mandate
of three years, commencing on 1 January 2016 until 31 December 2018.
The winners of the December elections were Sarah Branquinho, Corporate
Communications & External Affairs Director at Dufry/WDF, and Chris Chalk,
Aviation Practice Leader & Divisional Director at Mott MacDonald Group.
The primary responsibilities of the ACI EUROPE WBP Board Members are to
ensure fair representation of all WBP Members of the European region to the
WBP Advisory Board, facilitate business opportunities for the membership and
serve as the WBP voice to the ACI EUROPE Board.
At the 11th Annual ACI EUROPE Best Airports Awards in Prague in June, Mr.
Torsten Hentschel, Managing Director of TH Airport Consulting, received
the WBP Recognition Award in recognition of his active participation and
invaluable contributions to the ACI EUROPE Facilitation and Customer
Services Committee, as well as the Taskforce on the Passenger Experience.
Major events
ACI EUROPE organised a handful of events during 2015, including the 7th ACI
Airport Economics & Finance Conference and Exhibition in March in London; the
8th ACI EUROPE Regional Airports Conference & Exhibition in May in Reykjavik;
the 25th ACI EUROPE Annual Assembly, Congress & Exhibition in June in Prague;
and the 10th ACI EUROPE & ACI Asia-Pacific Airport Exchange in December in
Istanbul.
91
ACI Latin America-Caribbean
“We understand the challenges that airports face in a region where the air
transport market is so dynamic, with growth in total passenger traffic over
2015 at 5.5%.” Javier Martínez Botacio, Director General, ACI LAC
Throughout 2015, ACI Latin America-

Caribbean (ACI LAC) continued to
increase the relevancy of our voice
throughout the region by providing our
members with a variety of high-quality
services and activities. We understand
the challenges that airports face in a
region where the air transport market
is so dynamic, with growth in total
passenger traffic over 2015 at 5.5%.
We promoted several initiatives and

programmes in collaboration with ACI
World during 2015. Airport Excellence
(APEX) in Safety was successfully
implemented at Tocumen, Panamá
Pacífico, Aruba and Curaçao airports
last year. Furthermore, the Airport
Service Quality (ASQ) programme is
currently being deployed in more than
20 airports throughout the region.
Our region likewise excelled with Javier Martínez Botacio, Director General, ACI LAC
92
(from left) Angela Gittens, Director General, ACI World; Héctor Navarrete, Director of Regional Airports,
ASUR and President, ACI LAC; His Excellency Juan Carlos Varela Rodríguez, President of the Republic
of Panama; Fredrick Piccolo, President and CEO, Sarasota Manatee Airport Authority and Chair, ACI
World; Joseph Fidanque III, General Manager, Tocumen International Airport; and Javier Martínez Botacio,
Director General, ACI LAC open WAGA 2015 in Panama City.
regard to its participation in the Airport airport operation, thereby providing

Carbon Accreditation programme, with the awareness needed to improve
Galápagos and Quito in Ecuador, as efficiency. During 2015, a pilot
well as Tijuana and Puerto Vallarta in programme was launched at Tocumen
Mexico joining the programme. International Airport.
The region is making good progress Training was another priority

in implementing Airport Collaborative established by our board last year.
Decision Making, an initiative that Notably, 250 airport employees from
consists of sharing information 20 different airports in the region
among the various players involved in completed the second phase of the
93
Airport Management Diploma in together more than 600 delegates from

partnership with ITAérea Aeronautical around the world under the theme
Business School. “Airports: Shaping the future.” The
pre-conference programme included
Further in keeping with the a seminar on airport developments
collaborative spirit of associations in China and Mexico City, in addition
working for the benefit of airport to four forums on human resources,
management, the Brazilian Association safety, the environment and
of Concessional Airports (ANEAA) commercial management. More than
joined ACI-LAC in 2015. 40 product and service providers
participated in the exhibition portion
Finally, our region hosted the ACI of the event. We would like to thank
Latin America-Caribbean/World Annual Tocumen International Airport for their
Conference and Exhibition, bringing kind patronage as host.
An Airport Collaborative Decision Making pilot project was launched at Tocumen International Airport in
2015.
94
(from left) Rafael Echevarne, former Director, Economics and Programme Development, ACI World;
Douglas Reboucas De Almeida, Executive Director, ANEAA; Javier Martínez Botacio, Director General,
ACI LAC; and Joao Eduardo Tabalipa Ferreira, Regulatory Affairs Director, ANEAA
ACI LAC is proud of its achievements over 2015 and thanks its Members and
World Business Partners for their unwavering support and hard work. This
collaborative spirit is the best motivation to continue advocating for the airport
community in our region.
Ecuador’s José Joaquín de Olmedo

International Airport was presented
two ASQ awards in 2015: Best
Airport in Latin America-Caribbean
and Best Airport by Size – 2–5 million
passengers.
95
ACI North America
“Our industry is on the verge of great change and great opportunity. The world
grows more competitive each day, and airports are both drivers of and active
participants in the competitive global marketplace.” Kevin M. Burke, President
and CEO, ACI North America
ACI-NA is continually improving our

efforts to provide forward-thinking
advocacy and valuable intelligence
to bring about solutions for our
members and the passengers who
travel through airport terminals every
day. Our effectiveness in Washington
and Ottawa and our ability to deliver
quality information in 2015 has helped
North American airports stay ahead of
tomorrow’s challenges.
For the second year in a row, our

members have told us that recruiting
and retaining air service options
remains their biggest challenge. It is
clear why. Corporate decisions at a
handful of airlines can very quickly put
pressure on airports of all sizes in both
the United States and Canada. For
many of our airport members, being
connected to international markets Kevin M. Burke, President and CEO, ACI-NA
96
Aéroports de Montréal President & CEO Jim Cherry passes over the ACI-NA Chair position to Salt Lake
City International Airport Executive Director Maureen Riley during the 2015 ACI-NA Annual Conference
and Exhibition.
represents their biggest air service than 500 attendees and 26 airlines
opportunity. represented, the conference was
a major success for ACI-NA and
That’s why it is important to maintain we look forward to building on that
and expand liberalization policies—like success for next year’s event. Just
Open Skies agreements—that ensure as airport marketing is ramping up in
market access. ACI-NA is also working an effort to recruit more air service,
to better equip airport members in their 2015’s first stand-alone Marketing and
air service needs, including initiatives Communications Conference attracted
for increased competition, reducing more than 250 attendees representing
regulatory burdens, and facilitating more than 100 airports from six
access to carriers. countries.
We are proud of the 2015 inaugural In 2015, ACI-NA worked closely with
stand-alone JumpStart® Air Service our members to initiate a process that
Development Conference. With more would seek out solutions that improve
97
ACI-NA CEO and President Kevin M. Burke moderates a panel on fostering community relationships at
the 2015 ACI-NA Marketing and Communication conference.
airport operations through increased efficiency and, most importantly, enhance

the passenger experience.
Maintaining the safety and security of the traveling public remains the top priority
for airports. At the same time, passengers can be frustrated by long security
and border screening lines. Because passengers look to airports to resolve
these frustrations, ACI-NA continues to advocate for additional resources, better
processes, and expansion of trusted traveler programs to improve passenger
processing.
ACI-NA spent considerable time this year educating officials in Washington and
Ottawa about the need for more collaboration and investment in technology. We
continue to push for expanded use of automated passport kiosks, as well as the
Mobile Passport Control (MPC) app that is now online at seven U.S. airports, and
more airports soon, including U.S. pre-clearance operations in Canada.
98
2015 Jumpstart attendees ACI-NA President and CEO Kevin M. Burke and ACI Director General Angela
participate in the airport-airline Gittens pose with 2015 AMPAP Graduate Rolf Riechmann, Manager, HEG
meetings. during the 2015 ACI-NA Annual Conference and Exhibition.
In a system where passengers help generate airport revenues, limited growth—

or even negative growth for some airports—in the North American market means
that airports must make strategic decisions about developing and executing
capital improvement programs. Airports in the United States and Canada are
under significant financial pressure.
As we continued to see the success of our MPC app, we learned there is a

clear role for technology in enhancing airport operational efficiency. With the
rapid proliferation of ground transportation options, it is increasingly difficult for
airports to manage all of the commercial vehicles operating on airport property.
As an outgrowth of our ride-booking task force established in 2015, ACI-NA has
partnered with Planning Technology, Inc. to develop CurbPING, a new ground
transportation tracking app that will assist members in the enforcement of local
airport ground transportation rules while providing greater accountability in
collecting ground transportation revenue. Our new geo-fencing technology will
begin through a pilot program later this year.
99
group continues to advance airport

priorities in Washington.
In an effort to help educate the

traveling public about the importance
of the PFC to airport infrastructure,
ACI-NA launched a broad digital
campaign at www.upgrademyairport.
com. To date, the campaign—which
went viral with nearly one million video
views—has garnered more than 36,000
petition signatures calling for Congress
to raise the cap on the PFC.
Industry professionals gather in Seattle, WA for
an exclusive workshop presented by ACI-NA and
Boeing Commercial Airplanes. The Canadian Airports Council,
In the United States, airports continue ACI-NA’s Canadian division, remains
to do more with less. With more than vigilant to preserve Canadian airports’
$75 billion in capital improvement financial autonomy. Canadian airports
needs through 2019 identified in our have invested more than $19 billion
capital needs study earlier this year, in infrastructure improvements and
our efforts to modernize the locally expansion projects since 1992, without
set Passenger Facility Charge (PFC) any taxpayer support. At the same
and maintain the Airport Improvement time, Canadian airports have paid
Program (AIP) are the focus of our FAA more than $4.6 billion in rent to the
reauthorization campaign. federal government, far exceeding
the government’s investment when
To help support our FAA reauthorization Canadian airports were transferred to
efforts, ACI-NA grew its sphere of a new, more sustainable model more
influence of aviation and non-aviation than 20 years ago.
stakeholders through our Beyond the
Runway Coalition. Now comprised of ACI-NA’s leadership and knowledge
nearly 30 organizations, this important is driven by engaged members who
100
Winners of the 2015 Excellence in Airport Marketing, Communications and Customer Service Awards
speak to 2015 ACI-NA Marketing and Communication conference attendees on their winning campaigns.
seek a robust forum for dynamic collaboration and the development of industry
excellence. ACI-NA offered a wide variety of tools, resources, staff expertise,
and educational programs—many new this year like our innovative Business of
Airports Conference—to keep our members ahead of the curve. In 2015, ACI-NA
hosted more than 20 conferences in the United States and Canada that were
attended by more than 4,500 attendees to help broaden the industry’s knowledge
base and enhance professional development.
Our industry is on the verge of great change and great opportunity. The world
grows more competitive each day, and airports are both drivers of and active
participants in the competitive global marketplace. This requires us to maintain a
global vision and that is where ACI-NA can be most impactful, and we are ready
for the challenge. While we are proud of our reputation as the go-to industry
resource and an influential voice, your participation in ACI-NA is what drives our
success. Working together, we can ensure a competitive and progressive airport
industry that serves to benefit your communities, passengers and shippers.
101
ACI World senior staff

2015
ANGELA GITTENS MARTINE OHAYON
DIRECTOR GENERAL DIRECTOR,

COMMUNICATIONS
MICHELLE BARRÉ AND EVENTS
mohayon@aci.aero
CORPORATE SECRETARY
mbarre@aci.aero DAVID GAMPER
MICHAEL ROSSELL DIRECTOR, SAFETY AND

TECHNICAL
DEPUTY DIRECTOR GENERAL dgamper@aci.aero
mrossell@aci.aero
KEVIN CARON
RAFAEL ECHEVARNE
HEAD, GLOBAL TRAINING
DIRECTOR, ECONOMICS AND DNA ASSISTANCE
AND PROGRAMME PROGRAMMES
DEVELOPMENT (TO JUNE kcaron@aci.aero
2015)
NINA BROOKS
MYRNA LIENGME
HEAD, SECURITY
FINANCIAL CONTROLLER nbrooks@aci.aero
mliengme@aci.aero
DIMITRI COLL
ANTOINE ROSTWOROWSKI
HEAD, AIRPORT SERVICE
DIRECTOR, AIRPORT QUALITY
CUSTOMER EXPERIENCE dcoll@aci.aero
AND TECHNOLOGY
102 ARostworowski@aci.aero
ACI worldwide offices
ACI WORLD ACI AFRICA ACI ASIA-PACIFIC
ANGELA GITTENS ALI TOUNSI PATTI CHAU

Director General Secretary General Regional Director
Montréal, Québec Casablanca, Morocco Hong Kong SAR, China
Tel : +1 514 373 1200 Tel : +212 619 775 101 Tel : +852 2180 9449
Web: www.aci.aero www.aci-africa.aero www.aci-asiapac.aero
ACI LATIN AMERICA-

ACI EUROPE CARIBBEAN ACI NORTH AMERICA
OLIVIER JANKOVEC JAVIER MARTINEZ KEVIN BURKE

Director General Director General President and CEO
Brussels, Belgium Panama City, Panama Washintong D.C., USA
Tel : +32 (2) 552 0978 Tel : + 507 238 2691 Tel : +1 202 293 8500
www.aci-europe.org www.aci-lac.aero www.aci-na.org
103

2015AnnualReport WEB PDF

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

2015AnnualReport WEB PDF

Uploaded by

Copyright:

Available Formats

2015 ACI Annual Report

Airports Council International (ACI) advances the collective interests

Message from the Chair 04

2015 marked the last year of my

sustainable way—to face the future is to do so collaboratively.

In 2015, ACI continued to represent

As always, our industry’s top priorities

publication on aviation noise and a Developing Nations’ Airports (DNA)

A major piece of the puzzle to ensure

2015 ACI World Governing Board

FREDRICK J. PICCOLO, AAE DECLAN COLLIER

STEFAN SCHULTE YIANNIS PARASCHIS

2015 ACI World Governing Board

PASCAL KOMLA BONGANI MASEKO

2015 ACI World Governing Board

KJELD BINGER DENNIS CHANT KENICHI FUKAYA

SEOW HIANG LEE KERRIE MATHER EMMANUEL MENANTEAU

2015 ACI World Governing Board

ARNAUD FEIST MICHAEL KERKLOH AUGUSTIN DE ROMANET

JOSÉ-MANUEL VARGAS SANI SENER

2015 ACI World Governing Board

FERNANDO BOSQUE MARTIN EURNEKIAN HÉCTOR NAVARRETE

2015 ACI World Governing Board

THELLA BOWENS JIM CHERRY MARK REIS

MAUREEN RILEY TOM RUTH WILLIAM VANECEK

Africa 3,000 17.0% 2,100 18.8% 900 12.8% 2,000 2.2%

Asia- 41,800 8.3% 20,600 10.2% 21,200 6.3% 27,200 9.4%

LAC* 8,100 25.9% 4,800 17.1% 3,300 38.7% 6,500 29.4%

Middle 10,900 13.0% 5,200 11.8% 5,700 14.2% 9,100 12.3%

*LAC refers to Latin America-Caribbean

TABLE 1: ESTIMATED INDUSTRY REVENUES AND COSTS (MILLIONS US$)

Since the 2008 Great Recession, in passenger traffic. Latin America-

Aeronautical and non-aeronautical revenues

It is important to highlight the with the primary aim of catering to

Air transport demand continues to show relentless growth. As many airports

Boarding bridge charges, 1.1%

Cargo charges, 1.4%

Security charges, 7.7%

Landing charges, 22.1%

CHART 1: DISTRIBUTION OF AERONAUTICAL REVENUE (2014)

After adjusting for inflation, the

9.4%. Some airports still generate

On the whole, there is greater reliance

Source: ACI Airport Economics Survey (2015) 17

On the non-aeronautical side, worldwide, retail concessions remain the leading

With regard to costs, airports saw in 2014. In particular, while Latin

CHART 3: RETURN ON INVESTED CAPITAL (2014)

Considering the economic uncertainty a regional perspective, there were

With regard to airport financial

Consolidating our position

Commission, where well prepared 2–6 February 2015; the ICAO/United

detail to ICAO State Letters on a variety

ACI participated fully as an Observer at

The 200th session of ICAO’s Air Navigation Commission

Our department was strengthened by the addition of Nicholas Ratledge to

Five years strong: The APEX in Safety programme

2015 APEX IN SAFETY REVIEWS

The APEX in Safety team has remained We were additionally encouraged by

International Airport. The World Bank

In the coming year, the programme

We would like to take this opportunity to thank all stakeholders, Safety

For airports looking towards the included innovative use of technology,

improvements in passenger feedback. based on Smart Security concepts.