INDUSTRY PROFILE

A bank is a financial institution that accepts deposits and channels those deposits into
lending activities. Banks primarily provide financial services to customers while enriching
investors. Government restrictions on financial activities by banks vary over time and
location. Banks are important players in financial markets and offer services such as
investment funds and loans. In some countries such as Germany, banks have historically
owned major stakes in industrial corporations while in other countries such as the United
States banks are prohibited from owning non-financial companies. In Japan, banks are
usually the nexus of a cross-share holding entity known as the keiretsu. In France,
bancassurance is prevalent, as most banks offer insurance services (and now real estate
services) to their clients.

Introduction

India’s banking sector is constantly growing. Since the turn of the century, there has been a
noticeable upsurge in transactions through ATMs, and also internet and mobile banking.

Following the passing of the Banking Laws (Amendment) Bill by the Indian Parliament in
2012, the landscape of the banking industry began to change. The bill allows the Reserve
Bank of India (RBI) to make final guidelines on issuing new licenses, which could lead to a
bigger number of banks in the country. Some banks have already received licences from the
government, and the RBI's new norms will provide incentives to banks to spot bad loans and
take requisite action to keep rogue borrowers in check.

Over the next decade, the banking sector is projected to create up to two million new jobs,
driven by the efforts of the RBI and the Government of India to integrate financial services
into rural areas. Also, the traditional way of operations will slowly give way to modern
technology.

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Market size

Total banking assets in India touched US$ 1.8 trillion in FY13 and are anticipated to cross US$
28.5 trillion in FY25.

Bank deposits have grown at a compound annual growth rate (CAGR) of 21.2 per cent over
FY06–13. Total deposits in FY13 were US$ 1,274.3 billion.

Total banking sector credit is anticipated to grow at a CAGR of 18.1 per cent (in terms of INR)
to reach US$ 2.4 trillion by 2017.

In FY14, private sector lenders witnessed discernable growth in credit cards and personal
loan businesses. ICICI Bank witnessed 141.6 per cent growth in personal loan disbursement
in FY14, as per a report by Emkay Global Financial Services. Axis Bank's personal loan
business also rose 49.8 per cent and its credit card business expanded by 31.1 per cent.

Investments

Bengaluru-based software services exporter Mphasis Ltd has bagged a five-year contract
from Punjab National Bank (PNB) to set up the bank’s contact centres in Mangalore and
Noida (UP). Mphasis will provide support for all banking products and services, including
deposits operations, lending services, banking processes, internet banking, and account and
card-related services. The company will also offer services in multiple languages.

Microfinance companies have committed to setting up at least 30 million bank accounts

within a year through tie-ups with banks, as part of the Indian government’s financial
inclusion plan. The commitment was made at a meeting of representatives of 25 large
microfinance companies and banks and government representatives, which included
financial services secretary Mr GS Sandhu.

Export-Import Bank of India (Exim Bank) will increase its focus on supporting project exports
from India to South Asia, Africa and Latin America, as per Mr Yaduvendra Mathur, Chairman
and MD, Exim Bank. The bank has moved up the value chain by supporting project exports
so that India earns foreign exchange. In 2012–13, Exim Bank lent support to 85 project

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export contracts worth Rs 24,255 crore (US$ 3.96 billion) secured by 47 companies in 23
countries.

Government Initiatives

The RBI has given banks greater flexibility to refinance current long-gestation project loans
worth Rs 1,000 crore (US$ 163.42 million) and more, and has allowed partial buyout of such
loans by other financial institutions as standard practice. The earlier stipulation was that
buyers should purchase at least 50 per cent of the loan from the existing banks. Now, they
get as low as 25 per cent of the loan value and the loan will still be treated as ‘standard’.

The RBI has also relaxed norms for mortgage guarantee companies (MGC) enabling these
firms to use contingency reserves to cover for the losses suffered by the mortgage
guarantee holders, without the approval of the apex bank. However, such a measure can
only be initiated if there is no single option left to recoup the losses.

SBI is planning to launch a contact-less or tap-and-go card facility to make payments in India.
Contact-less payment is a technology that has been adopted in several countries, including
Australia, Canada and the UK, where customers can simply tap or wave their card over a
reader at a point-of-sale terminal, which reads the card and allows transactions.

SBI and its five associate banks also plan to empower account holders at the bottom of the
social pyramid with a customer call facility. The proposed facility will help customers get an
update on available balance, last five transactions and cheque book request on their mobile
phones.

Road Ahead

India is yet to tap into the potential of mobile banking and digital financial services. Forty-
seven per cent of the populace have bank accounts, of which half lie dormant due to
reliance on cash transactions, as per a report. Still, the industry holds a lot of promise.

India's banking sector could become the fifth largest banking sector in the world by 2020
and the third largest by 2025. These days, Indian banks are turning their focus to servicing
clients and enhancing their technology infrastructure, which can help improve customer
experience as well as give banks a competitive edge.

Exchange Rate Used: INR 1 = US$ 0.0163 as on October 28, 2014

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The level of governmentregulation of the banking industry varies widely, with countries such
as Iceland, having relatively light regulation of the banking sector, and countries such as
China having a wide variety of regulations but no systematic process that can be followed
typical of a communist system.

The oldest bank still in existence is Monte dei Paschi di Siena, headquartered in Siena, Italy,
which has been operating continuously since 1472.

History

Origin of the word

The name bank derives from the Italian word banco "desk/bench", used during the
Renaissance by Jewish Florentine bankers, who used to make their transactions above a
desk covered by a green tablecloth. However, there are traces of banking activity even in
ancient times, which indicates that the word 'bank' might not necessarily come from the
word 'banco'.

In fact, the word traces its origins back to the Ancient Roman Empire, where moneylenders
would set up their stalls in the middle of enclosed courtyards called macella on a long bench
called a bancu, from which the words banco and bank are derived. As a moneychanger, the
merchant at the bancu did not so much invest money as merely convert the foreign currency
into the only legal tender in Rome—that of the Imperial Mint.

The earliest evidence of money-changing activity is depicted on a silver drachm coin from
ancient Hellenic colony Trapezus on the Black Sea, modern Trabzon, c. 350–325 BC,
presented in the British Museum in London. The coin shows a banker's table (trapeza) laden
with coins, a pun on the name of the city.

In fact, even today in Modern Greek the word Trapeza (Τράπεζα) means both a table and a
bank.

Traditional banking activities

Banks act as payment agents by conducting checking or current accounts for customers,
paying cheques drawn by customers on the bank, and collecting cheques deposited to

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customers' current accounts. Banks also enable customer payments via other payment
methods such as telegraphic transfer, EFTPOS, and ATM.

Banks borrow money by accepting funds deposited on current accounts, by accepting term
deposits, and by issuing debt securities such as banknotes and bonds. Banks lend money by
making advances to customers on current accounts, by making installment loans, and by
investing in marketable debt securities and other forms of money lending.

Banks provide almost all payment services, and a bank account is considered indispensable
by most businesses, individuals and governments. Non-banks that provide payment services
such as remittance companies are not normally considered an adequate substitute for
having a bank account.

Banks borrow most funds from households and non-financial businesses, and lend most
funds to households and non-financial businesses, but non-bank lenders provide a significant
and in many cases adequate substitute for bank loans, and money market funds, cash
management trusts and other non-bank financial institutions in many cases provide an
adequate substitute to banks for lending savings to.

Entry regulation

Currently in most jurisdictions commercial banks are regulated by government entities and
require a special bank licence to operate.

Usually the definition of the business of banking for the purposes of regulation is extended
to include acceptance of deposits, even if they are not repayable to the customer's order—
although money lending, by itself, is generally not included in the definition.

Unlike most other regulated industries, the regulator is typically also a participant in the
market, i.e. a government-owned (central) bank. Central banks also typically have a
monopoly on the business of issuing banknotes. However, in some countries this is not the
case. In the UK, for example, the Financial Services Authority licences banks, and some
commercial banks (such as the Bank of Scotland) issue their own banknotes in addition to
those issued by the Bank of England, the UK government's central bank.

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Accounting for bank accounts

Bank statements are accounting records produced by banks under the various accounting
standards of the world. Under GAAP and IFRS there are two kinds of accounts: debit and
credit. Credit accounts are Revenue, Equity and Liabilities. Debit Accounts are Assets and
Expenses. This means you credit a credit account to increase its balance, and you debit a
debit account to decrease its balance.

This also means you debit your savings account every time you deposit money into it (and
the account is normally in deficit), while you credit your credit card account every time you
spend money from it (and the account is normally in credit).

However, if you read your bank statement, it will say the opposite—that you credit your
account when you deposit money, and you debit it when you withdraw funds. If you have
cash in your account, you have a positive (or credit) balance; if you are overdrawn, you have
a negative (or deficit) balance.

The reason for this is that the bank, and not you, has produced the bank statement. Your
savings might be your assets, but the bank's liability, so they are credit accounts (which
should have a positive balance). Conversely, your loans are your liabilities but the bank's
assets, so they are debit accounts (which should also have a positive balance).

Where bank transactions, balances, credits and debits are discussed below, they are done so
from the viewpoint of the account holder—which is traditionally what most people are used
to seeing.

Economic functions

1. issue of money, in the form of banknotes and current accounts subject to cheque or
payment at the customer's order. These claims on banks can act as money because
they are negotiable and/or repayable on demand, and hence valued at par. They are
effectively transferable by mere delivery, in the case of banknotes, or by drawing a
cheque that the payee may bank or cash.
2. netting and settlement of payments – banks act as both collection and paying agents
for customers, participating in interbank clearing and settlement systems to collect,

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 present, be presented with, and pay payment instruments. This enables banks to
economise on reserves held for settlement of payments, since inward and outward
payments offset each other. It also enables the offsetting of payment flows between
geographical areas, reducing the cost of settlement between them.
3. credit intermediation – banks borrow and lend back-to-back on their own account as
middle men.
4. credit quality improvement – banks lend money to ordinary commercial and
personal borrowers (ordinary credit quality), but are high quality borrowers. The
improvement comes from diversification of the bank's assets and capital which
provides a buffer to absorb losses without defaulting on its obligations. However,
banknotes and deposits are generally unsecured; if the bank gets into difficulty and
pledges assets as security, to raise the funding it needs to continue to operate, this
puts the note holders and depositors in an economically subordinated position.
5. maturity transformation – banks borrow more on demand debt and short term debt,
but provide more long term loans. In other words, they borrow short and lend long.
With a stronger credit quality than most other borrowers, banks can do this by
aggregating issues (e.g. accepting deposits and issuing banknotes) and redemptions
(e.g. withdrawals and redemptions of banknotes), maintaining reserves of cash,
investing in marketable securities that can be readily converted to cash if needed,
and raising replacement funding as needed from various sources (e.g. wholesale
cash markets and securities markets).

Law of banking

Banking law is based on a contractual analysis of the relationship between the bank (defined
above) and the customer—defined as any entity for which the bank agrees to conduct an
account.

The law implies rights and obligations into this relationship as follows:

1. The bank account balance is the financial position between the bank and the
customer: when the account is in credit, the bank owes the balance to the customer;
when the account is overdrawn, the customer owes the balance to the bank.
2. The bank agrees to pay the customer's cheques up to the amount standing to the
credit of the customer's account, plus any agreed overdraft limit.

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 3. The bank may not pay from the customer's account without a mandate from the
customer, e.g. a cheque drawn by the customer.
4. The bank agrees to promptly collect the cheques deposited to the customer's
account as the customer's agent, and to credit the proceeds to the customer's
account.
5. The bank has a right to combine the customer's accounts, since each account is just
an aspect of the same credit relationship.
6. The bank has a lien on cheques deposited to the customer's account, to the extent
that the customer is indebted to the bank.
7. The bank must not disclose details of transactions through the customer's account—
unless the customer consents, there is a public duty to disclose, the bank's interests
require it, or the law demands it.
8. The bank must not close a customer's account without reasonable notice, since
cheques are outstanding in the ordinary course of business for several days.

These implied contractual terms may be modified by express agreement between the
customer and the bank. The statutes and regulations in force within a particular jurisdiction
may also modify the above terms and/or create new rights, obligations or limitations
relevant to the bank-customer relationship.

Some types of financial institution, such as building societies and credit unions, may be
partly or wholly exempt from bank licence requirements, and therefore regulated under
separate rules.

The requirements for the issue of a bank licence vary between jurisdictions but typically
include:

1. Minimum capital
2. Minimum capital ratio
3. 'Fit and Proper' requirements for the bank's controllers, owners, directors, and/or
senior officers
4. Approval of the bank's business plan as being sufficiently prudent and plausible.

Types of banks

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Banks' activities can be divided into retail banking, dealing directly with individuals and small
businesses; business banking, providing services to mid-market business; corporate banking,
directed at large business entities; private banking, providing wealth management services
to high net worth individuals and families; and investment banking, relating to activities on
the financial markets. Most banks are profit-making, private enterprises. However, some are
owned by government, or are non-profit organizations.

Central banks are normally government-owned and charged with quasi-regulatory

responsibilities, such as supervising commercial banks, or controlling the cash interest rate.
They generally provide liquidity to the banking system and act as the lender of last resort in
event of a crisis.

Types of retail banks

1. Commercial bank: the term used for a normal bank to distinguish it from an
investment bank. After the Great Depression, the U.S. Congress required that banks
only engage in banking activities, whereas investment banks were limited to capital
market activities. Since the two no longer have to be under separate ownership,
some use the term "commercial bank" to refer to a bank or a division of a bank that
mostly deals with deposits and loans from corporations or large businesses.
2. Community Banks: locally operated financial institutions that empower employees
to make local decisions to serve their customers and the partners.
3. Community development banks: regulated banks that provide financial services and
credit to under-served markets or populations.
4. Postal savings banks: savings banks associated with national postal systems.
5. Private banks: banks that manage the assets of high net worth individuals.
6. Offshore banks: banks located in jurisdictions with low taxation and regulation.
Many offshore banks are essentially private banks.
7. Savings bank: in Europe, savings banks take their roots in the 19th or sometimes
even 18th century. Their original objective was to provide easily accessible savings
products to all strata of the population. In some countries, savings banks were
created on public initiative; in others, socially committed individuals created
foundations to put in place the necessary infrastructure. Nowadays, European
savings banks have kept their focus on retail banking: payments, savings products,
credits and insurances for individuals or small and medium-sized enterprises. Apart

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 from this retail focus, they also differ from commercial banks by their broadly
decentralised distribution network, providing local and regional outreach—and by
their socially responsible approach to business and society.
8. Building societies and Landesbanks: institutions that conduct retail banking.
9. Ethical banks: banks that prioritize the transparency of all operations and make only
what they consider to be socially-responsible investments.
10. Islamic banks: Banks that transact according to Islamic principles.

Types of investment banks

1. Investment banks "underwrite" (guarantee the sale of) stock and bond issues, trade
for their own accounts, make markets, and advise corporations on capital market
activities such as mergers and acquisitions.
2. Merchant banks were traditionally banks which engaged in trade finance. The
modern definition, however, refers to banks which provide capital to firms in the
form of shares rather than loans. Unlike venture capital firms, they tend not to
invest in new companies.

Both combined

1. Universal banks, more commonly known as financial services companies, engage in

several of these activities. These big banks are very diversified groups that, among
other services, also distribute insurance— hence the term bancassurance, a
portmanteau word combining "banque or bank" "assignifying that both banking and
insurance are provided by the same corporate entity.

COMPANY PROFILE

ICICI Bank is India's largest private sector bank with total assets of Rs. 5,946.42 billion (US$
99 billion) at March 31, 2014 and profit after tax Rs. 98.10 billion (US$ 1,637 million) for the
year ended March 31, 2014.ICICI Bank currently has a network of 3,839 Branches and 11,943
ATM's across India.

History

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1955

The Industrial Credit and Investment Corporation of India Limited (ICICI) incorporated at the
initiative of the World Bank, the Government of India and representatives of Indian industry,
with the objective of creating a development financial institution for providing medium-term
and long-term project financing to Indian businesses. Mr.A.Ramaswami Mudaliar elected as
the first Chairman of ICICI Limited.
ICICI emerges as the major source of foreign currency loans to Indian industry. Besides
funding from the World Bank and other multi-lateral agencies, ICICI was also among the first
Indian companies to raise funds from international markets.

ICICI Bank was originally promoted in 1994 by ICICI Limited, an Indian financial institution,
and was its wholly-owned subsidiary. ICICI's shareholding in ICICI Bank was reduced to 46%
through a public offering of shares in India in fiscal 1998, an equity offering in the form of
ADRs listed on the NYSE in fiscal 2000, ICICI Bank's acquisition of Bank of Madura Limited in
an all-stock amalgamation in fiscal 2001, and secondary market sales by ICICI to institutional
investors in fiscal 2001 and fiscal 2002. ICICI was formed in 1955 at the initiative of the
World Bank, the Government of India and representatives of Indian industry. The principal
objective was to create a development financial institution for providing medium-term and
long-term project financing to Indian businesses.

In the 1990s, ICICI transformed its business from a development financial institution offering
only project finance to a diversified financial services group offering a wide variety of
products and services, both directly and through a number of subsidiaries and affiliates like
ICICI Bank. In 1999, ICICI become the first Indian company and the first bank or financial
institution from non-Japan Asia to be listed on the NYSE.

After consideration of various corporate structuring alternatives in the context of the

emerging competitive scenario in the Indian banking industry, and the move towards
universal banking, the managements of ICICI and ICICI Bank formed the view that the merger
of ICICI with ICICI Bank would be the optimal strategic alternative for both entities, and
would create the optimal legal structure for the ICICI group's universal banking strategy. The
merger would enhance value for ICICI shareholders through the merged entity's access to
low-cost deposits, greater opportunities for earning fee-based income and the ability to

11
participate in the payments system and provide transaction-banking services. The merger
would enhance value for ICICI Bank shareholders through a large capital base and scale of
operations, seamless access to ICICI's strong corporate relationships built up over five
decades, entry into new business segments, higher market share in various business
segments, particularly fee-based services, and access to the vast talent pool of ICICI and its
subsidiaries.

In October 2001, the Boards of Directors of ICICI and ICICI Bank approved the merger of
ICICI and two of its wholly-owned retail finance subsidiaries, ICICI Personal Financial Services
Limited and ICICI Capital Services Limited, with ICICI Bank. The merger was approved by
shareholders of ICICI and ICICI Bank in January 2002, by the High Court of Gujarat at
Ahmedabad in March 2002, and by the High Court of Judicature at Mumbai and the Reserve
Bank of India in April 2002. Consequent to the merger, the ICICI group's financing and
banking operations, both wholesale and retail, have been integrated in a single entity.

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 ICICI Group Companies ICICI Foundation
http://www.icicifoundation.org
ICICI Group
http://www.icicigroupcompanies.com

Disha Financial Counselling

http://www.icicifoundation.org
ICICI Prudential Life Insurance Company
http://www.iciciprulife.com/public/default.ht
m

ICICI Securities
http://www.icicisecurities.com

ICICI Lombard General Insurance Company

http://www.icicilombard.com

ICICI Prudential AMC & Trust

http://www.icicipruamc.com

ICICI Venture
http://www.iciciventure.com

ICICI Direct
http://www.icicidirect.com

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Board of Directors

Mr. K. V. Kamath, Chairman

..............................................

Mr. Dileep Choksi

..............................................

Mr. Homi R. Khusrokhan

..............................................

Mr. M.S. Ramachandran

..............................................

Dr. Tushaar Shah

..............................................

Mr. V. K. Sharma

..............................................

Mr. V. Sridar

..............................................

Mr. Alok Tandon

Ms. Chanda Kochhar,

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 Awards - 2015

ICICI Bank

1. Ms. Chanda Kochhar received an honorary Doctor of Laws from Carleton University, Canada. The
university conferred this award on Ms. Kochhar in recognition of her pioneering work in the financial
sector, effective leadership in a time of economic crisis and support for engaged business practices.
2. Ms Chanda Kochhar featured in The Telegraph (UK) list of '11 most important women in finance'.
3. ICICI Bank has been recognised as one of the 'Top Companies for Leaders' in India in a study conducted
by Aon Hewitt.

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4. IDRBT has given awards to ICICI Bank in the categories of 'Social Media and Mobile Banking' and'
Business Intelligence Initiatives'.
5. ICICI Bank won the award for the Best Bank - Global Business Development (Private Sector) in the Dun &
Bradstreet - Polaris Financial Technology Banking Awards 2014.
6. ICICI Bank was awarded the Certificate of Recognition as one of the Top 5 Companies in Corporate
Governance in the 14th ICSI (The Institute of Company Secretaries of India) National Awards for
Corporate Governance.
7. ICICI Bank has been honoured as The Best Service Provider - Risk Management, India at The Asset Triple
A Transaction Banking, Treasury, Trade and Risk Management Awards 2014.
8. Mr Rakesh Jha has been ranked as the Best CFO in India at the 14th Annual Finance Asia's Best Managed
Companies Poll.
9. ICICI Bank has won The Corporate Treasurer Awards 2013 in the categories of 'Best Cash Management
Bank in India' & 'Best Trade Finance Bank in India'.
10. ICICI Bank has been awarded the 'Best Retail Bank in India', 'Best Microfinance Business' and Best Retail

Banking Branch Innovation' under the 'Excellence in Retail Financial Services awards 2014' by The Asian
Banker.
11. Ms Chanda Kochhar, MD & CEO, ICICI Bank, has been named among Fortune's 50 most powerful women

in business for the fourth consecutive year.

12. Ms. Chanda Kochhar, MD and CEO received the 'Mumbai Women Of The Decade' award by ASSOCHAM.

ICICI Bank, India’s largest private sector bank, today announced the launch of India’s only credit card
with a unique transparent design and a distinctive look. The ‘ICICI Bank Coral American Express Credit
Card’ is the latest addition to the Bank’s exclusive ‘Gemstone Collection’ of credit cards.

Speaking at the launch, Mr. Rajiv Sabharwal, Executive Director, ICICI Bank said, "At ICICI Bank, it is our
constant endeavour to deliver innovative, powerful and distinctive value propositions to our discerning
customers. We are delighted to launch the ‘ICICI Bank Coral American Express Credit Card’, the only card
in the country with a youthful, transparent design. Aimed at providing significant lifestyle benefits, this
card re-affirms our commitment to bring forth innovative services to our customers. We are also
introducing a host of exciting privileges including an introductory extended credit period offer and

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 bonus reward points on online transactions. We believe this card will be yet another compelling addition
to our Gemstone collection of credit cards."

Ms. Siew Choo Ng, Senior Vice President, Head of Global Network Partnerships, Asia, American
Express International, Inc. said, "We are delighted to have further strengthened our long and cherished
relationship with ICICI Bank with the launch of the new ICICI Bank Coral American Express Credit Card.
Designed to appeal to value seeking customers, the Card reinforces our consistent endeavor to provide
differentiated products and services to our customers. The Card offers a wide array of exclusive
privileges and features including additional PAYBACK points on online spend and an innovative
transparent design. At American Express, we always strive to work closely with our partners to develop
the most relevant and compelling products for our valued card members."

Mr. Sanjay Rishi, President, South Asia, American Express, said, “This launch marks a further
strengthening of the relationship between ICICI Bank and American Express. We already partner with
ICICI Bank on customer loyalty programs, insurance services, retail banking services as well as initiatives
to expand card accepting merchants. The launch of the ICICI Bank Coral American Express Card
combines the strengths and capabilities of both organizations to offer an exciting new payment choice
to customers.

The ICICI Bank Coral American Express® Credit Card offers a wide range of attractive benefits to its card
members:

1. Extended Credit Period; a unique proposition offering card members ability to carry over the retail
purchase balances in first two billing statements by simply paying the minimum amount due. No interest
shall be charged in such cases and the total amount due shall be payable as per the third billing
statement. TnC apply, for complete details please visit www.icicibank.com.
2. 4 PAYBACK points per Rs.100 spent on dining, groceries and at supermarkets, 3 PAYBACK points per
Rs.100 of online spends and 2 PAYBACK points per Rs.100 on other spends
3. Complimentary movie tickets with 'buy one get one free' offer
4. on www.bookmyshow.com
5. Complimentary visits to Altitude lounges at Mumbai and Delhi airports

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6. Minimum 15% discount on dining bills at leading restaurants across India with the ICICI Bank ‘Culinary
Treats’ programme
7. No fuel surcharge on fuel transactions at HPCL fuel stations

OVERVIEW ICICI Group

ICICI Group offers a wide range of banking products and financial services to corporate and retail
customers through a variety of delivery channels and through its specialised group companies and
subsidiaries in the areas of personal banking, investment banking, life and general insurance, venture
capital and asset management. With a strong customer focus, the ICICI Group Companies have
maintained and enhanced their leadership positions in their respective sectors.

ICICI Bank is India's second-largest bank with total assets of Rs. 4,736.47 billion (US$ 93 billion) at March
31, 2012 and profit after tax Rs. 64.65 billion (US$ 1,271 million) for the year ended March 31, 2012. The
Bank has a network of 2,791 branches and 10,021 ATMs in India, and has a presence in 19 countries,
including India.

ICICI Prudential Life Insurance is a joint venture between ICICI Bank, a premier financial powerhouse,
and Prudential plc, a leading international financial services group headquartered in the United
Kingdom. ICICI Prudential Life was amongst the first private sector insurance companies to begin
operations in December 2000 after receiving approval from Insurance Regulatory Development
Authority (IRDA). ICICI Prudential Life's capital stands at Rs. 47.91 billion (as of March 31, 2012) with
ICICI Bank and Prudential plc holding 74% and 26% stake respectively. For FY 2012, the company
garnered Rs.140.22 billion of total premiums and has underwritten over 13 million policies since
inception. The company has assets held over Rs. 707.71 billion as on March 31, 2012.

ICICI Lombard General Insurance Company, is a joint venture between ICICI Bank Limited, India's second
largest bank with consolidated total assets of over USD 91 billion at March 31, 2012 and Fairfax Financial
Holdings Limited, a Canada based USD 30 billion diversified financial services company engaged in
general insurance, reinsurance, insurance claims management and investment management. ICICI
Lombard GIC Ltd. is the largest private sector general insurance company in India with a Gross Written
Premium (GWP) of Rs. 5,358 crore for the year ended March 31, 2012. The company issued over 76 lakh
policies and settled over 44 lakh claims and has a claim disposal ratio of 99% (percentage of claims

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settled against claims reported) as on March 31, 2012.

ICICI Securities Ltd is the largest integrated securities firm covering the needs of corporate and retail
customers through investment banking, institutional broking, retail broking and financial product
distribution businesses. Among the many awards that ICICI Securities has won, the noteworthy awards
for 2012 were: Asiamoney `Best Domestic Equity House for 2012; 'BSE IPF D&B Equity Broking Awards
2012' under two categories:- Best Equity Broking House - Cash Segment and Largest E-Broking House;
the Chief Learning Officer Award from World HRD Congress for Innovation in Learning category. IDG
India's CIO magazine has recognized ICICI Securities as a recipient of CIO 100 award in 2009, 2010, 2011
and 2012. I-Sec won this awards 4 times in a row for which the CIO Hall of Fame award was additionally
conferred in 2012.

ICICI Securities Primary Dealership Limited (‘I-Sec PD’) is the largest primary dealer in Government
Securities. It is an acknowledged leader in the Indian fixed income and money markets, with a strong
franchise across the spectrum of interest rate products and services - institutional sales and trading,
resource mobilisation, portfolio management services and research. One of the first entities to be
granted primary dealership license by RBI, I-Sec PD has made pioneering contributions since inception to
debt market development in India. I-Sec PD is also credited with pioneering debt market research in
India. It is one of the largest portfolio managers in the country and amongst PDs, managing the largest
AUM under discretionary portfolio management.
I-Sec PD’s leadership position and research expertise have been consistently recognised by domestic and
international agencies. In recognition of our performance in the Fixed Income market, we have received
the following awards:

1. “Best Domestic Bond House” in India - 2007, 2005, 2004, 2002 by Asia Money
2. “Best Bond House” - 2009, 2007, 2006, 2005, 2004, 2001 by Finance Asia
3. “Best Domestic Bond House” – 2009 by The Asset Magazine’s annual Triple A Country Awards
4. Ranked volume leader - by Greenwich Associates in 2010 Asian Fixed-Income Investors Study.
Ranked 5th in ‘Domestic Currency Asian Credit’ with market share of 4.5%, Only Domestic entity
to be ranked.
5. “Best Debt House in India” – 2012 by EUROMONEY

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ICICI Prudential Asset Management is the third largest mutual fund with average asset under
management of Rs. 688.16 billion and a market share ( mutual fund ) of 10.34% as on March 31, 2012.
The Company manages a comprehensive range of mutual fund schemes and portfolio management
services to meet the varying investment needs of its investors through117 branches and 196 CAMS
official point of transaction acceptance spread across the country.

ICICI Venture is one of the largest and most successful alternative asset managers in India with funds
under management of over US$ 2 billion. It has been a pioneer in the Indian alternative asset industry
since its establishment in 1988, having managed several funds across various asset classes over multiple
economic cycles. ICICI Venture is a wholly owned subsidiary of ICICI Bank

GROUP PHILOSOPHY

As India transforms into a key player in the global economic arena, multiple opportunities for the
financial services sector have emerged. We, at ICICI Group, seek to partner the country's growth and
globalization through the delivery of world-class financial services across all cross-sections of society.
From providing project and working capital finance to the buoyant manufacturing and infrastructure
sectors, meeting the foreign investment and treasury requirements of the Indian corporate with
increasing levels of international engagement, servicing the India linked needs of the growing Indian
diaspora, being a catalyst to the consumer finance story to serving the financially under-served
segments of the society, our technology empowered solutions and distribution network have helped us
touch millions of lives.

Vision:

To be the leading provider of financial services in India and a major global bank.

Mission:

We will leverage our people, technology, speed and financial capital to:

1. be the banker of first choice for our customers by delivering high quality, world-class products
and services.

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 2. expand the frontiers of our business globally.
3. play a proactive role in the full realisation of India’s potential.
4. maintain a healthy financial profile and diversify our earnings across businesses and
geographies.
5. maintain high standards of governance and ethics.
6. contribute positively to the various countries and markets in which we operate.
7. create value for our stakeholders.

Towards Sustainable Development

As India's fastest growing financial services conglomerate, with deep moorings in the Indian economy
for over five decades, ICICI Group of companies have endeavored to contribute to address the
challenges posed to the community in multiple ways.

1) ICICI Foundation for Inclusive Growth: ICICI Foundation for Inclusive Growth (ICICI Foundation) was
founded by the ICICI Group in early 2008 to carry forward and build upon its legacy of promoting
inclusive growth. ICICI Foundation works within public systems and specialised grassroots organisations
to support developmental work in four identified focus areas. We are committed to investing in long-
term efforts to support inclusive growth through effective interventions.

2) Disha Counselling: Disha Financial Counselling services are free to all in areas like financial education,
credit counselling and debt management.

3) Technology Finance Group: TFG's programmes are designed to assist industry and institutions to
undertake collaborative R&D and technology development projects.

4) Read to Lead campaign: ICICI Bank has pledged to educate 1,00,000 children through the 'Read to
Lead initiative. Because education today means a better life tomorrow.

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5) Go Green. Each one for a better earth: ICICI Bank, is a responsible corporate

citizen and believes that every small 'green' step today would go a long way in building a greener future
and that each one of us can work towards a better earth.

Go Green' is an organisation wide initiative that moves beyond moving ourselves, our processes and our
customers to cost efficient automated channels to building awareness and consciousness of our
environment, our nation and our society.

PERSONAL BANKING

Deposits

ICICI Bank offers wide variety of Deposit Products to suit your requirements. Convenience of networked
branches/ ATMs and facility of E-channels like Internet and Mobile Banking, Select any of our deposit
products and provide your details online and our representative will contact you.

Loans

ICICI Bank offers wide variety of Loans Products to suit your requirements. Coupled with convenience of
networked branches/ ATMs and facility of E-channels like Internet and Mobile Banking, ICICI Bank brings
banking at your doorstep. Select any of our loan product and provide your details online and our
representative will contact you for getting loans.

Cards

ICICI Bank offers a variety of cards to suit your different transactional needs. Our range includes Credit
Cards, Debit Cards and Prepaid cards. These cards offer you convenience for your financial transactions
like cash withdrawal, shopping and travel. These cards are widely accepted both in India and abroad.
Read on for details and features of each.

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Wealth Management

Wealth is the result of a recognized opportunity. We understand this and we work with you to plan and
manage your financial opportunities prudently. Not just that, we also extend a host of services so you
can remain focused on immediate objectives while we take care of all your wealth management
requirements.

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