Formal Letter

You have ordered an item online. You are not happy with the
purchase. Use the notes below to write a letter of complaint to the
company.

a. Online store order

 Package deal – a set of soccer equipment
 3 pairs of socks
 a pair of soccer boots

b. Package received
 only 2 pairs of socks
 scratches on boots

c. Your action
 saw same offer on another website
 according to refund policy – terms and conditions
 as dissatisfied with product
 request full refund including postal and packaging charges

d. Your expectation
 contact you via email address

When writing the formal letter, you should remember to:

 lay out you letter correctly (address, date, salutation, heading,
closure)
 state the purpose of your letter
 use all the notes given
 suggest two other ways the company can prevent similar
incidents in the future
 give your own ideas when needed.
Yusrizal Shah,
Kg. Bugaya,
P.O.Box 123, 91308
Semporna, Sabah.
______________________________________________________________________________________
The Store Manager,
XYZ Store,
19th floor, Menara M,
99008 Kota Kinabalu,
Sabah. 28 AUGUST 2018
___________________________

Dear Sir,
Online Store Order Number #54321 Soccer Equipment Set

I am writing this letter to express my dissatisfaction with a recent

purchase on your online store with reference number #54321, worth RM
560.

2. I ordered a set of ________________________ that was advertised on your site

as a _________________________. The deal comprised ____________________ and
______________________________. However, on receipt of the package, I found that
there were only ___________________. In addition, there were ___________________.

3. I have since found the same ___________________________ and will be

returning the package to your main office in its original packaging. I have
read the __________________________ whereby it is stated that I have every right
to return delivered goods which are defective or not as advertised. I fully
understood the _______________________ of the sale. As I am truly
_______________________, I would like to request ___________________which I am
entitled to.

4. Suggest two ideas on how this issue can be prevented in the future**

5. Should you have any question, you can ________________________________ at

yusrizalshah@gmail.com

I look forward to a quick resolution to this matter. Thank you.

Yours faithfully,
Yusrizal Shah
(YUSRIZAL SHAH)