Professional Documents
Culture Documents
su
Pre-intermediate Student's Book
David Gra nt, Jane Hudson & Robert Mcl arty
OXFORD
UN IVERS ITY PRE<iS
lntroductlon
Wo1kmg wrth words language al Prachcally Business ca dudy t Outcomes - you can:
work speaking commun~calíon Activlty
1 Compantes
2 Contacts
3 V•sitors
18- 23
4 New
products
5 Employrnent
6 Customer
servtce
36-41]
7 Travel
nuun• rct('fdiOn
42-47
8 Orders
2
Workmg w1th words L;mguage Pnctically Business C4St! &tudy l Outcome.s - you can:
at work !.peaklng communication Actrvlty
10 New
Cl eas
11 E11tertamtng
12 Pertormance
13
14
15 Tra101ng
16
Pracuce f1les
lrregular verb hst 134 Aud10 sc.npts
3
Working with words l Campany facts
Starting point
1 Look at the pictures
on this page. What do
you know about these 1 Read th ese descriptions of some companies. Complete their n ames
companles?
Thrs campany provides many drfferent Internet c;ervrccs. mcludtng news. orslrne
2 Do you think ifs better
to work for a large or a shoppmg. and em ari Most of sts sales come from advcntsrng on tlS websrte Jts
small company? head office ís m Sunnyvale, Callfornra
4 OU> An employee is talking about her company. L isten and complete the
mformatlon ln the table.
Name of company BE SAM
Products ' A- - _ __ mec.hanisms locks and
Js systems
Group Assa Abloy
Nationahty 45
Number or employees ~ .OOO
Sales 1 € __ billton
Number ot subsicLaries 7 in 40 countries
Other ~nformaoon Mam c __ are the Eastern Company
lngersoii-Rand, and Master Lock
5 Work wi th a partner. Talk about Besam, using some or alJ of these phrases
and the Information ln 4 .
lt's a(n) . . company l organtzatíon.
lt's a substdiary ol . lts heud office is
It make~ l produces It provides l offers ..•
h has employees It ope ra tes 1n
It ts based m . It spec1alizes tn
lts main comperitors a re It ha, sales of
7
Language at work l Presem stmple
1 Work wi th a partner. Ask and answer th ese quest1ons.
l Do you work for a mulunauona.l company?
2 ls It a new company?
3 What does n do?
4 Does It operare to many coumnes?
5 Where do you work?
3 We use the present simple to talk about general fac ts or regular actions.
Find examples in 1 and 2 for each ofthPse rules.
l ln the third person s1ngular (/w l sht> /It), l he verb t!nds in -sor 11s.
Exomple: - - - - - - - - -
2 Wi th l l you l
Wil l they. t here is no ftnal ·S
Example: _ __
3 ln most quesnons. use do Wlth ll you l we l they and does wnh he l she l u
Bxample: _ _ _ __ _
4 Don't use dD ~d does l1l questions wnh 1he verb to be
Example: _ _ __
)) Fvr more mlormauon and CXl rc1scs, go to Praelice file l on pngc 103
When you see the name Nestlé, perhaps you thmk of breakfast
ce1edls, Nescafé 1nstant coffee, or Nespresso rnachmes But what
else do you know aboutthe company' What other products does ll
seU. dnd whcre' How many people work for the campany cmd why
do the~ ll ke warking t here? What does the campany do to protect
th~ environment?
Listen to Nest/é m Focus tonlghl at aoo p.m to get answers to
1hese and ma ny other questions
c:
::s
;:;
PLAYERA PLAY.ER B
Start Start
Who are
Where are you I'm asales Yes, l am N1ce
you r main la lhta aeat free?
from? manager. to meet you
competltors?
Sorry, what's
We make c11r Who do you
& JoKER J,
-
No, lt's a Freneh
window' work for?
- yourname
agai n?
company.
~ JOKER ~ ~
........ JOKBR dt
-- -
Yes. sure. ll's Yu,lt '•
How dc you do?
Jan Olsen. ....... 07 45 32 19 66.
W here·~ you r
No, we don't What does
What do you Yes, of course
We're a servlee you r campany
béad office? specialize \n? Please ta ke tt.
com pany spec•ahte ln?
No, I'm
American
l worl<: ror
Goodyear ~
....... JOKBR d, ~
l m ln the Hotel
Cap Verde
~ JOKER d,
Yes. or course
Yu, we do l No,
- -
Can l borrow You speak very
we don't you r pen? l' llgive you my
good EngJisbi
phone number
Starting point
t At work. who do you
usually s peak to
l by phon"?
2 face ·lo lace? l work for a SUpelmarket l work for the police, but rm ~etr employed
2 Do yo u prefer chrun My Job lnvolves I'm not a polleemart A Basleaily l deal wíth
communicalang with buylng prepared salads lot of my wor~ con.slsls probiems ot relitt lons
peoplt! by email or on and vegetablcs rrom local of answertng queSLJons bf>tweeJl sra/f At the
the phone? and natronaJ supplters. 1 from journahsts when the moment, for examplc,
aiso take part rn dirferant pollee ar e Ir r l he nuws I'm I'm tfo1118 a !ludy on
3 How much or you r da y loglslics projects. For also lnvolved ín a new virtual teamwork for
do you spend
example. at the moment project to attract new one of rny Indusirlal
l speuklng with pt•ople?
we're workmg wlth an people to lhe pollee force customars l hey work with
2 working ulone?
extcmal consu/tanc. He's For l hls, I'm wo rkl ng Wil h many 5ub contmctars
looklng at ways to gel our senlot pollee olflcers and an over the world. and
salads and vegetables to wlth outside employment t heu manugcrs wan\ to
the supermarket shelves ogenetes communicare beUG" Wllh
more qulckly. lhcrr collt'Ogues abroad
l work a lot wil h trammg
organlzations which
provide the courses my
customt:rs nt>ed
3 Read the textagain a nd complete the table.
Whtcb person or people .. . Sara Benjamin Heid i
work(s) on problems of
communrcauon?
work(s) wt th people outstde
the company?
work(s) wuh products?
works wtth compantt' . but
not for, compa ny?
4 Work w ith a pa rtner. Mate h thewords in italics in the text to definitions a-h. c:
a compantes which seUtheir products to you =
-·
,...
b o rg.1mzauons which nnd new employees for you N
c compan1es whtch do work for you whtch you can't do yourself ()
d people who work m the samc tompany as you o
:J
,...
e organtzations whtch offer cout ses to company employees CJ
r a person ft om oulstde acompany who giVes expert advice n
,.;
VI
g compames whtch buy you r products
b alithe people who work for acompany
5 Work with a partner. Which people or organizations do you have contact
w ith ln your job?
6 081> Sang Cbun ls talktng about htsjob in a software company. Listen and
d ck (,1) the people that he works w ith and the jobs that he do es.
People J o bs
Cw.tomers Answerlng calls
Supphers Vtsning
Sales re ps Developrng new programs
Progr<~mmer:; Discossing old programs
7 OS t> Complete this description of Sang Chun's job w itb a form of the
phrases in bold from the text in 2 Lis ten aga in and check you r artswers.
Mainjob
This unswerlng calls from customers who a re having
problems wlth thetr sollware It dlso working wíth sales reps from
time to u me
Othertasks
He isn'l developíng new programs. .But when
programmersa re preparing new vers•ons of old products. he _ _ __
in the discussion:;.
Typlcal problems
He lnstallnuon issucs password problcms. bugs. ele.
ACCESS DENifD
l'~u. ID111o
Please check password
on d trY 110al"' _
-
J"\ f;E'fltJ lf trJ • l am oul
AurOITllltlc reply:
ptl,.ocx~E~
d the offlee untfl 19th March.
p. .wr IIIH"Ilt.
7 091> Complete con versation 1 wi th the p resen t c onti ouous form of the
verbs in the list. Then listen aga ín and check your answers.
have accept try speak work
A Who l to?
B Sorry. tbt.s IS Nadua. l to access my cll.'itomer fil es. bUL
the computer my password
A . There·s a problem wnh the server
B somebody on 11 at the momcnt?
A Yes l am But it's not easy, becau.se I'm on my own here Evcrybody else
lun ch
B 09t> Work wlth a partner. Listen to conversalion 2 again. Have a
conversalion using the prompts below
A Excuse me
8 Wha t? MeetJogi
A Who?
B A suppher New pnces Why l d1sturb?
A Somebody l room
8 Th1s room l every Monday
A Sales D•recto1 l pnonty
8 He l wait l now?
A Yes c:
B OK l l leave. =
;::;·
)) for mnre intormaunu md t>xercises. go to Prnctice Füe 2 on pa•te 105
9 Work wi th a partner. Take tums to ask and answer questions, u sing the
presen t simple or presenl conlinuous form of the prompts b elo w.
• spedk l Enghsh at work? • receive l any visitors l this week?
• travel i a lot for your work? • boss l work l every day?
• traveli onywhere this week? • he l she l work l today?
• some time.~ l work l speclal projects? • he l she l travel l a lot for work?
• do l any Other training courses • he l she l travel l this week?
at the momem?
7 Work with a partner. Take tums to ask and answer the questions in 6
about you r departments.
to t rccbl r d.
2 n good tri p?
3 you r way here ali right?
4 n ~ou avt,f
5 a re you here for'?
6 _ _ _ _ _ _ _ _ _ __
something to drink before we start?
7 t rn n l~ ) 1
2 151> l.tsten agai n and write down the visitor's responses. Then praclise the
conversetion with a partner.
3 161> We often ask follow-up questions to develop a conversation. Listen
to a Ionger version ofthe con versation in 1. Then complete follaw-up
questions 1- 7.
m Ltsbon?
2 What time - - - - -- - last night?
3 How d id you - by car?
for you
5 Will you have time - - - - - - - - around Lisbon white
you re here?
6 How do you ?
l \Jol dd l l ~~~ t('
Checking 5 Work with a partner. Choose t wo slides in l . Cover the phrases in 3, and
Can cvcrybody see that OK' take turns to present a s lide. Describe eae h s lid e briefly and s ay what is
l!> that cfear' important about the information.
Starting point
1 What new products
can you buy at the
moment? Thi nk ab out
the followmg areas
• electronic gadgets 1 t St> Listen to an interview about the development of a ra nge of clothing.
• food and drink Fa t Face, and answer the questions.
• health and beauty l Where were the two lnends workmg?
2 Why did rhey stru t makmg T-sh irts?
2 How do companies
creote new products? 3 Where did they print the T-sh irts?
4 Why did rhey call the company Fat Face?
3 What makes a product 5 How do they descn bc the1r product?
successful?
2 18 1> Complete the n ow chart for the development of Fal Face with the
4 Do you oflen try new words from the list. Then Us ten to the interview agaln and check your
products or do you answers.
usually keep to one brand rhe producr design tlle product have the origmaltdt:a
brand?
1 2 Do market research
4 Do product trials 3
6 Work with a partner. Take turns to describe different products you have or
use, for example you r mobíle phone, car, co at, b ag, or PC.
Examp/e: My car wasn'r cheap. but It is very economícal becauseit doesn't use
much pet ro/
1 Work in a smaiJ group. Your campany is launehing a new product or
service. Describe this product or servlee to your group. us ing the ideas Tip l cheap or
below to help you
• product or serv&ce brand econom1cal
• product or serv1ce development Che<tp means tnat somet111ng
• descnpt100 or the produci Or SCTVICe does not c~t very much
Econom,caf means spendlng
@ )) ln1eracuve Workbook )) Glossary les.s on someth&ng ovet a
perlod ol time
Language at work l Past s1mple
1 Work with a partner. Look at pictures 1- 4 and m a tch the inventors witb
inventions a-d.
.___
27
Business communication l Giving a report
1 Work with a partner. Look at the pic t u re of a Pod pad. What do you th ink it's
used for'? Compare you r id eas w1th the advert m File 07 on page J 36.
2 221> Listen to a meeting of festivat orgamzers. The speaker IS g1ving a
re port on her research in to the u se of Pod pa ds. Answer the questions.
t What was the purpose of the research?
2 Why did they choose Podpads?
3 Who put the Podpadsup and took them down?
4 How many Podpads d1d they order?
5 How d1d tbe researchers <lltract people to t<~ ke part m the research'
6 How many tunes dtd they speak to the people m the Podpads"'
7 W hat did the farmers thi nk of the Podpad t eum?
8 Was the experiment a success or a fatlure?
3 221> Work with a partner. Matcb l-9 wi th a-l to make sentences Then
listen agai n and check. you r answers.
l The purpose of ou r research was
2 We wanted to find out
3 Why did we choose Podpads?
4 First, _
5 Then, _
6 We spoke to _
7 Fmally.
8 We asked Lhem _
9 We found that
a we visited the larmers who let us use thetr land
b Because they arc much st rongerthan tents.
c they were popular w1th both res1dents and farmers
d wh1ch accommodarion would keep people dry 1n bad weather
e for thetr op1mon o f the campany
r to find the most comfortable accommodauo n lor vtstto rs to o utdoor fest1vals
Key expressions g ou r Podpad residents after one ntght
h ... we contacted Podpads.com and ordered 50 Podpads
Stating aims
... we organized 50 people to sleep in t hem
The purpose of Ih is research
was ••• 4 Work with a partner. Put phrases 1- 9 from 3 ln the correct category
We wanted to lmd out •.
Aim ofthe Reason for doing Order of the ReporUng
Giving reasons research something process
Why did wu .7 Because
Explalnlng the order of the
process
First, we ••
Thert, Wf! .,
Fm:1lly we •• )) For morc cXl!rcíses go to Prae lice file 4 on page 108
Reportmg
We :oPGI<e IO ••• 5 Work wi th a partner. Your company has asked you to research places where
We asked ... employees can have a short sleep in the middle of th eJ r working da y. Give a
We found !hal ... report on your research at a meeting. Student A, tum to File 08 on page 136.
Student B, tum to File 38 on page 143. Then dec1de which one IS better.
(lJ >> lntt racuvc: Workbook ))
Pbrasebanlt @ )) lnteracuv(' Workbook » Email and >> Exerc1ses and Testa
Re-launching an exhibition centre
You r city hosted Ex po last year, butsinceit cJosed, the site has been empty.
The planning department of yo ur local government wan ts the site to be
re-developed as soon as possible. You work for a campany which would like
to do this.
l Work in a small group and decide what you could do wi th the site.
Thmkabout:
• what 1t could be • how you did you r research
• how you decided this • who you talked to
• what beneflts it woutd bring
Thrn to File 10 on page 137 for some possible ideas to help you.
Prepare a re port to presen t to the plan n ing department of you r local
goveroment. IncJude your aims, thereasonsfor you r choice, how you
did you r research. and who you talked to.
Work in a different group. You are in a meeting of the plaoning
department. Take tums to give a report at this meeting on your
company's cholce. Then have a vote on lhe best choice.
Go back to you r original group from you r campany and explain which
one was chasen and why.
Working with words l Job benefits and employment
proced ures
l Read the text. A re th ese sentences true or false'?
l A majorily of semor managen; prefer heu l th bencllts to more money
2 Most young employees would ll ke a higher salary
3 At OST International. ali employees have gym membershaps
4 Most employees at Major Players ore not anterested an pension schcmes
Choosing your
Starting point
own benefits
l What benefits do What benefits are most popular
employees have in wath employees? A recent study
companies, apart shows thattl depends on the
from their salary? age and posítion of the person
Think about holidays. ln the company For example.
traanang, extra 63% of sentor managers are more
money, etc. Interested an pnvate Ilealthcare
than a hagher sala.ry However, c.1
2 Whichjobsor majorlty of employees under 35
lndustries have the
best benefits in your would prefer more money to extra
country? days of pa ld hollday
More and more companles are
3 Th ink of one benefit operating Oexlble systems where
which you don't have, sta ff choose their own bene flts At
but would llke. OST lntematlonal, each IullUme
member or staff receives ESOO a year, which they can $pcnd on a numbet of things
These IncJude pnvate healthcare. childcare vouchers to help puy ror their ch1ldmrs
prMchool eosts, or gym mernbershaps for t hose who love spon
Jack Gratton. the Managlng Dlrector of Major Playcrs, says most people ln has
campany are young. and they are not anterested ln pens1on schames Employees
usually sta y only rar three years, so pens1ons are a waste of money What his staff
of ten prefer as mobale phones, gym mcmbersh1ps, and ex tm pa ad hohday
30 l
2 Matc:h l- IO to a - J to give the names often job beneJits. Some of th ese
benefits a re in the text in l
l matemlty 6 c:ompany a car f hours
2 flcxJble 7 moblle b heallhcare g bonus
3 pa!d 8 annual - c: membersh1p h scheme
4 pnvatc _ 9 subsJdtzed d hohday childcare
5 gym 10 pensaon e leave j phone
3 23!> Listen to three people desc:ribing their job benefits and check your
answers to 2.
c:
4 231> Lis ten again. Wh1ch benefits a re useful or not usefuJ for Anna, Mark,
and Valerie? ,-=
...
l11
5 Work wi th a partner. Look at the benefits in 2 agai n. Which benefits a re
tT1
these people desc:rlbing?
3
l 'l can Retto work early and lea ve early too.'
2 'l use it for ali my business calls.' "'
o
'<
3 'l get morc money if the company's results are good· 3(t)
4 'If l have a baby, l get six months orr · :l
6 Work witb a partner. Take tums to describe and guess the other benefits
ln 2 .
7 Work wi th a partner. You a re starting a new job in a new company. You can
choose six ofthe benefits in 2. Which do you want to have, and wby?
8 Work with a partner. Look at the table below and decide ifa candidatc or
an employer does the different things in the list.
9 Work wi th a partner. Put the stages of getting a job in 8 in the right order.
Example: First, tltl' ernpfoyl!r advcrtfses tht- positiori
Thl'fl t/re ca11didate
Tip l get
)) For more e.xrrctses. go 10 Pract ice Cile 5 on page liO.
rt1e vero get has many
dtlferenl rnean1ngs
10 Work wi th a partner. Tell h im l her about when you got you r presen t job. l get to work al e1{1ht tn the
Talkabout
rnommg <= atrlve)
• how you heard about Lhe JOb • whal lnterviews you had He cets 8 bonus Dl lile end of
• how you apphed for it • wby you accepted the job the ~' (= r~c,vesl
C,1n you get tum Dl the stJt1011
th1s evcnrng' (:::: go and meet)
Language at work l Presen t perfect (l l
1 241> Listen to two people discussin g a new t ype of ev.
l How is ít different from no nnal e Vs?
2 Do you thínk ifs a good idea?
2 241> Lis ten aga in and l!rulerline the verb forms you hear.
1 Dtdyou ever see l Have you ever seen il v1deo e v ?
2 l never saw l 've never seen one
3 l read l have read an artlele aboutthem il few days ago.
4 Some comparues a/f'f!(Jdy staned l have alreudy )(Uneti offenng V Ideo ev Services
5 Someone ematlad l has ernalied me ll ev today.
6 l didn't wa cell l haven'twatcl1ed it yet.
3 Work witb a par tner. T he past s im ple a nd the presen t perfect both describe
past ac tíons. Lo ok a t the s entences in 2 . Decide if the verb formsarein the
past s imple or presen t perfect. T hen comple te the r ules.
l Use the __ to talk about past acllons
where the n me mcludes the presen1.
2 Use the whon the 11me does not
!nclude the present.
3 The presem perfeci 1S form ed w1th l _ _ + 1he past parríc1ple
of the main verb.
4 With the present perfect use the tollowmg time exprcsslons FVer,
- - -· - --
4 Look a t the time expressio nsan sentences 1-7 and decide If they take the
pas t simple or the presen t perfect. T hen complete each sentence about
yourself.
l This month l - - -- - - -- - - - - - - -
2 Yesterdayl _ _ _ __ _ _ _ _ _ _ ____
3 L~tyearJ _____________________
4 l never _ __
5 When J was at school l ---------------------------
6 Today, l already
7) _ _ _ _ _ _ __
ycl.
5 Wo rk wi th a partne r. Ta ke tums to say you r sente nces without the t ime
expression and fo r your partne r to g u ess wha t t he time expression is.
6 25 t> Naomi HasseH n is applying fo r a jo b as project ma nager for a big non-
p rofit o rg anization with o pe ra tions in Africa. Lis te n to Lhis ext ract from
her v ideo CV. Where has Naomi w or ke d?
7 251> Make the ques tions t hat the interv iewe r on t he video asked, using the
promp ts to help you. Lis te n a gain and check you r answers.
l when l start l non-prof1t sector?
2 ever l work for l b1g orgamzarion?
3 Afnca l m the las t year?
4 what l do there? ____
5 happy l results? --------
8 251> What were Naomi's an swers to the quest ions? Listen and check your
answ ers.
32
9 Work wi th a partner. Take tums to a s k and answer questions about your
experiences, usmg the prompts.
Exampl~: A Have you ever mrerwt!Wed someonefora job?
B Yf'S, l haw
A Who did you tmerview? Whac was lhejob' Did you enJOY u?
• tmerv1ew someone for a JOb • give someone a relerenec
• go to an Enghsh-speaktng country • take matemny l patemlty leave
10 Work w itb a partner. Look at questions 1-8 below. Decide which questions
are not acceptable an a job mtervtew and w by. Are the other questions
easy or diffic ult to answer?
l Have you ever had any problems wtth your boss'
2 Why dtd you choose you r presem career?
3 Why dtdyou teave you r fast JOb?
4 What docs you r portner do? m
6 What have you enJOyed the rnost tn you r presenl job? 3
'O
6 What have you learn! 1n you r present JOb? o
'<
7 How old a re you?
8 How have you changed inthelast five years?
3
ro
::l
11 Work wlth a partner. Choose three questions each from 10 and take tums ~
nn
What kin d or recruitment problems does Oxfam have?
ln what ways ls Oxfam different from companies?
How do you think e-recruitment belps Oxfam deal with lts recruitment
needs?
1\Jm to File 11 on page 137 to compa re you r a nswers to •.
8 Work w itb a partner. Ask and talk about good or bad experiences you have
had wt tb custom er service, using the prompts below to help you
• what l buy? • sattSfied l dissansfied? Tip l Negatlve preflxes
• why l this company'l • feel about expenence? U!>e the prciiKes dts, un·
• rewards 10 regula r c::ustomers? • do repeat busmess? 11nd 1m· to make adj<>dtves
negatNa
Q)» lnrt!ntwve Workbook )) Olouary sartsfted dJSSéJtislied
rellablc unreltable
poss1ble 1mposs1blc
Language at work l Compansons
1 Work wi tb a partner and answer th ese questions.
l Do you buy many things on h ne? If not why7 fr yes have you hüd good
customer service?
2 What is the quickest way or contaciing an online rctailer?
2 291> Llste.n to an extract from a rad ro programme about con surner affain
and compare your answers.
3 291> Listen again and underline the correct word m ita/tes.
1 Onltne retallers are Iess dlf/icult l more dl/licuit to contdet tha n beton:
2 The cheope:st l the most expcns1ve way to contuct an on h ne relailer is by ema1l
3 The returns pobcy ofmost on h ne rcta1lcr:, 1s bl!rtRr l wor;i"e now
4 Customer service Isi isn't as cflicient a:-11 should b!!
4 Complete the rules about camparrsons us ing the adject•ves 10 3.
l The comparauve form ol one-syllable od)etllves hke clleap 1<: chrapt~rand 1he
superlative form is __
2 T he comparalive forrn olth ree-syllabl~ ndjectives like difficult ls - - -
_ _ _ and the superlative form IS thi! most dij/IC'IIIt You can nIso use les.'
dífficu/t and 1he least difficulr
3 Good and bad have rrregular comparutrvc und supellutrve form:>
good, • cha best
bad. the worst
4 Use as + adjecnve + os to compare rwo thJORS wh1ch arc s1mtlar and not
+ adjective + _ to camparc t wo thmgs which a re cüiTerent.
5 301> Petr and Ludmila work for the Customer Service Department of an
Intemet provider company. Listen to Petr reporting the res u lls of a recent
s urvey to Ludmila and answer the quesuons.
1 Which age group and sex uses the Internet the most?
2 What are the t wo most popular acuv1t1es?
3 Where do we usually log on?
Two-syllahle ac11ectrves end1ng
4 Why don't we u!>e the Intemct more?
ln -tul, Iess. mg. -ed. -ous
5 What do we buy the most of online?
usually lorm the•r comparat1ves
and superlalives W1lh more and 6 301> Work witb a partner. Complete the results w1lh o comparalive or
the nl0$t. supe.rlative form ofthe adjectlve ln brackelS. Then listen agam and check.
tmng - more Ilfing - the most l The age group wi th (low) number o l Intemct users s the
lmng 65+ age group.
carefut more carefut the 2 Sending and rece1ving ernails 1sn't (popuh:ar) a:; searching
mosl caretul for in fonnaiion on goods or services.
A small number at two syllable 3 Women are_ {intere!lled) lhnn m~n in lot1krnR for Ilealth-
adjeclives form lhtw related mfonnauon
cornparC:tllv~.>S and superlatives
4 1t's (common) for Internet users 10 access rhe lnremer
wrth f>f and -est. from work than from home.
qu1et - qwetet - the qweresl 5 (importunt) reason why Internet users do not use the
elever- cfeverer - the Intemel mo1e ts that they don't have tr me
cJevt!rest 6 Sale~ ol traveL accommodatron, and holtdays aren 1 (high)
as sales of films musrc, and DV Ds
Two-syllable adJi!Cirv'->s end1ng
111 r form l heu comparaltves )) Formore inlormuuon nnd cxerc1ses. go to Practtce file 6 on page 113
and $Uperlai1VCS wrlh ver tnd
lesi
7 Work with a partner. Make sentences about the best place to buy goods,
using the ideas in the table.
Example. /[you b11y n plane ttcker online. it is o[ren cheaper. but rhe servlct! 1s Iess
pcrsonnliud
39
Business communication l Askmg for and giving opinions
l 321> l..isten to fo ur managers of an Internatio nal h ig h s treet ret ailer t alking
in a meeting and answer the question s .
1 What three compiaints have customC'rs made?
2 What two plansof actton do the managers agrec on?
2 32 1> The verbs in the box are often used in phrases for askingforand giving
opinions. Listen to the conversallo n agai n. Comple te the b ox with any of
these phrases you hear.
thin k ag re e fe el
2 2 2
3 3 3
4 4
4 Work with a partne r. Ask for and give opinion s on the fo llawin g ideas.
Key expressions using the phrases tn 3.
Asklng for an opiníon l Staff s hould always be pohte to customer
What do you lhtnk? 2 The best customers should get the best servlee
How do you 1~1 abrlul that? 3 The custom er is always righl
Do you dgrec7 4 Cus tomer compiaints a re good lor il company
Giving an oplnion 5 Cus tomers don't always Lelithe trU!h tn questtonnah es
t lhtnk we ~ould . 6 Call centres are very popuhlr wtth c u!ilomets.
lllon'l thilik we shouttJ
)) f·or more exerc1ses. go to Practice file 6 on pagt- l t :t
Personalty, l feel Wf! should ...
l don' t teel we should .••
5 Work wi th a partner or in s mall groups . You wo rk for Pa n-European 011
Agreelng (PEO), which has petrot stations m you r country l count ries . PEO wants to
l agree Wtlh you improve cus tomer service in i ts petrot s ta tions . Have a mee t ing to discuss
l thtnl« you'rE> t1ght. the proposals and decide whic h one is the b est.
DtsagreeJng • To tntroduce a new loyalty card c ustomer~ g L•t o nl' tree htre or petrot for
don' t ·w ri·· e very 200 lit re~ b olJght
t don' t agree at ali • To tmprove the quality or lhe loou ln pet ro! StllliOn Cdies
l d•sagree. • To employ new s ta ff to opera te the petrot pumps tor customers
• '\:q a {(e.t a ha\f-q tice. car wash wh e n customers buy 40 Ittres o l perrol.
Ql }) \nt<:tbt\lVt Wtn\.baoJ(
n Phrasebank @ n lnteracuve Workbook >> Email and )) Exerc.Jses and Tests
Rewarding good customer service
B gr und
DIS l ,CjJQn
k
You are on the committee for the National Customer Service Awards.
1\Jm to File 13 on page 137. Student A read about Campany l, Student
8 read about Company 2, Student C read about Campany 3, Student D
read about Campany 4.
Have a meeting. Take turns to present
your company's story. Then decide which
company you thi nk has given the best
customer care and should be given the
WOWAward.
Working with words l Travel
1 Read the text and answe r the questions.
l How are Yotels dirterem from other hotels?
2 When might passengers wa nt to use ll Yott!l?
3 What facillties are Lhere?
4 How do Yotels save passengcrs li me?
Starting point
1 Wh1ch form of
tranlo-port do you
usually use to
• go to work?
• travel on business?
• go on holiday?
2 'The average business
travelJer takesseven Yotells a new chatn of budget airport hotels where guests sUly tn smalllrtd1vtdual
tri ps per year.' How cabms Sltuated m one of the terminal bulldmgs at Gatwlek Nr port, the first Yotel m
many trips do you take? the UK olfers passengersa place to catch up ontheir sleep ti they have an early flight., a
delay, or a long watt between connectlons. You can check ln for a four hour bloc.k attd
3 What do you like aboul
you don't have lo make a re servallon
travelling? What do you
not llke? Check·in happensat a machine ln Reception where gucsts pick up a key card to then
cabln Fadlities IncJude a techno wall contalning a TV scrl:!en wtt h a wtde selectlan or
illms. radio. games, and the 1!1ternet The 10m premtum r:ab1ns have a double bed
wtuch converts 111to a com!orlable sofa and ~he 7m standard cabms have a smgle bed
1nstead Both cab1ns have shower rooms, and luggage can be put under the bed There
ts no need fora safe.
To check out guests use a aed1t card 1n the mach1nes to pay their bill Whtle guests
m other hotels have to take a shuttle bus to the alrport. Vot~lguests walk strar!!ht to
the check·in desk, through the deparlt~re lounge, and waste no ume 1n boarding
theirplane
2 Work wa th a partner. Dlscuss t he advantages of s tay ing at a Yotel. Think
about
• the locat1on
• the radlitles
• the u me
~
QJ
Guests are requ1rcd to ~c _ berore 12 noon and return Lhe <
(l)
.--
~k to reception Please remember to remave ali valuables
hom the 's _ beloreyou payyour ' b_ _ __
3 34 t> Listen again and answer the FAQs in l about Narita International
Ajrport.
4 Nouns in Englis h can be countable, for example job(s) or uncountable, for
example work. Complete the rules with the words countable or uncountuble.
l _ _ nouns have a piural form (e.g. bank bankii)
Tip l nouns that can 2 nouns have no piural form (e g mjormatton- mjormation)
be countable and 3 Use How many? with nouns. nnd 1/ow much? wi th nouns
uncountable 4 U se ls there' w1th singula r nouns and nouns.•md Ar..
Some nouns m Engfish can tilere7with piural nouns
be countable or uncountable
5 Look agai n at the FAQs in l . l.lrulerhne alithe countable nouns and~
depend•ng on their me.~~ntng.
the uncou.ntable nouns.
l haverft got Ume to ,~I'!Swer
ali my ema!ls t()(Ja,
~ ~> :J/fed our suppJ1ers three
t1mes today.
6 Work with a partner. Are thewordsin the lis t countable (C) or unc ountable
(U)? Choose six and put each o ne into a sentence.
ucket C taxi níg/11 bank _ research _
Pqutpment mmuu: producr hour _ business mp
travel JOb work _ news _ information _
7 Complete these questions with How much ... ?, How many . .. ?, fs there .. ?,
Are there . . ? Then work w ith a partner a nd ask and answer the questions.
l __ a bus stop nea r you r office?
2 u me do you spend packing for a holiday?
3 business traps do you make in a year?
4 many emptoyees from overseas in your company?
5 work do you have a t the moment?
6 a good restaurant nea r you r office?
)) Formore Information o1nd cxercise!>, go to Prac tice Ole 7 on page 115, ~
<
8 Work wi th a partner. Take turns to ask and answer some travel
Information ques tions. Student A, turn to File !6 on page 138. Student B,
-
ro
45
Business communication l Making small talk and
develop fng a conversatien
1 Work with a partner. Look at the to pics below. Which ones ls 1t norma! to
talk ahout in your country when yo u mee t someone from ahroad for the
f'lrst time?
work thejourney money the v/sllor's rountry
family poluics mteresc~ holidc1V$
2 361> Lis ten to Dan Ford meeting J ozef Dropins kJ a t the at rport. Wh1ch
topics from t do they ta lk about?
3 361> Complete the ques tions from the con versatJon in 2 w1th do, did or a re.
Then lis ten and check you r answers.
l you bave a good Otght?
2 _ you often travel <tbroéld on bus mcss?
3 you see the Alhambra?
4 What you thlnk of 1t?
5 you intere.ated ln architecturc?
6 When you us ua ily take your hollduy?
4 Complete the table with the questions in 3 .
Asking about ajoumey Asking aboul experiences
How was your joumey? ls th1~ your flr~ t tune m Tokyo?
Have you bc~n here before?
Was the night delayed?
As king aboul babits Askmg about opinions l interests
Do you ever go skimg?
Key expressions
Asking about a joumey
How wa' vour JOt.Jrnf.!y1
Old you have n good tnp? )) Formore exerctsl's.. ~o to Praelice file 7 on p<~gc l l~
W:tr ltl"' fhr.,r J l;,wed'
5 Work wi th a partner. Choose tbree of the to ples in 1 ond make fo ur
Asklng about experiences
ques tions about each topic.
ls ttus your ft rst tune 111 Tokyo?
Have you been here before? 6 Work witb a diffe rent partner. Take turns to as k a nd o ns wer you r
Ord you ~e tha mate h las t questions.
mght1
7 Work with a partner. You are visiting each other's countries. Ta ke tu m s to
Asklng about habils make smalltalk and develop a conversation. using the ideas below.
Do you ever go sotilng7 • the hotel • food
Do yo11 oltan go abroad on • Lhejoumcy • their ra mlltes
business? • t.he1r interes ts • holldays
When do you usually take your
holida y' @ » Intetilet tv~ Workbook )) Email and )) Exerc1st&and Tes ts
Asking about opmions
Wlul d td you lh1nk ol 11 ?
What ktnd ol tood do you llke?
ArP you mt er ~ted in tennrs?
(!2 » IntcmlCll VC Workbook ))
Phrasebnnk
Work with a partner. You a re both traveliing to Chris Stein's office in Prague. Student A
takes one ro ute and Student B takes another. Use a counter and throw a coin. lf the coin
l~tnds on heads, move forward one space and role-play lhe conversat ion with your partner
on that space. If the coin lands on tails, stay where you are and pass the coin to your
partner The winner is the first person to reach Chris's office.
- - ~ .......
Buy 11 plllnll;tl.clcet:1 Buy a ticket
YOUR
10 Prií,Ue Ít 'th~l for the Airport
OFFICE
ar'*~'ofnc~J Express tmln.
Make arnalicaik
Order a d ri nk and
wil h the person
something to eat
snunx n ex t to you
on the plnne.
on the pl~~ne.
Q)
~entence.
l a price 6 an order
o....
o..
2 an inVOICC 7 d shlpment ....
ft)
V>
3 _ _ an order 8 a delivery
4 _ _ a produci ls ln stock 9 _ an enquiry
s goods 10 _ _ the goods
4 371> Work wi th a partner. Put the process of ordering in the right order.
Then lasten and compare you r answers wi th a manager from an online
retall company.
a .lu. eu lamer trac.kst he prograss of the order onhne
b l The customer makcs an enqutry aboutthe supplier's products and
thi." prrce
c The customer pays lhe lnvoice.
d . " ... tlaces rtlr the suppl!i!r by phone, fu, or email
c The suppUer prov1dc.s informallon and quotes a price lor the product
OT ~fl ni\CU.
5 Work with a partner. What w as the las t th Ing you ordered by phone, fax ,
or the Internet? Take tums to explain what happened, us ing the words
and phrases from the unit.
(D >> lntllnlcttvc: Worklmok » Glossary
ln entrsh Englrsh Wt! 11'\e
mvotce 1n more rormar Engll h
and bt/lm •n1ormat Engh~h.
ln a restauran t we use bt/l
ln Amencan Enghsh a
restaurant bill es called a
checJ... and a banknote IS a bill
Language at work l will l go1ng to l presem continuous
1 381> Listen to a customer p honing a supplier about a delivery and complete
the information on the message pad below.
C.l1tfll --------------l.c'"''\lin9
Ordtr 1'\tlmbtr:
Orig•nal rk\•wl'f !Utr _ _
Ne-.. dr\!Vff'( <Ut~ - - - - -
Acl!On. thangr dtllvl'l"j tlatc t o - - - - -
2 Read these sentenc es from the phone conversatien and compiet e the rules
ab out future verb for ms.
a We're going to deliver the cards next Thursday mornlng.
b We're attendlog the campany conference in Toronto on 5th Mnrch
c As soon as l've spoken to tum, 1'11 call you bac:k.
Use to make o dectston at the momem ot speakrng
Exampfe: _ __ - - - -
2 Use _ _ _ _ _ __ __ to talk about a plan that's already dectded
Exampfe: - - - - - -
3 Use for an arrangement wnh a lixed rm1e or pl ace
(Vou can ofien use gomg to here mstead.)
Exampfe: _ __
3 Match sentences 1-6 to responses a-f. Then put the verbs in bra ckets in
a-finto t he correct form.
l Do you have any plans for the weekend? _
2 I'm afraJd J can't answcr you r questton _
3 Have you dectded what to do about the new sales post? _
4 Can you stay a bit later tomorrow mght? _
5 J can't come to the meetmg in the mornlng
6 Have you though t about how to get to you r new job?
a OK. J _ _ _ __ (change) ll to the: allernoon.
b No, sorry 1- - - - - - - - - - - - (meet) some fnends lor
a drínk.
c Ves, J have. 1 __ (buy) a cHr
d Ves, it's my birrhday and l (have) a
party. Do you want to come?
e Don't worry. l _ _ (a!'k) somc:one ebe.
f We _ __ (udvertise) in the nutionül
newspapers.
4 Work w ith a partner Take turns to ask the questions and to respond, using
the pro mpts in italfes wi th going to, preseat continuous. or will.
l A Shall we go for coflee?
B Sorry l l meetthe manager at ll
2 A Can you bnng me to work tomorrow?
B OK l l ptck you up at 8 o 'clock
J A Whal 's gomg 10 happen oboUI you r JOb?
B 11 /ook for a new one
4 A Can we ta lk aboutlhl:> next week?
8 Yes J / gll'l: you a ca ll
5 A Are you happy where you live? c:
8 No. l l /ook for a new nat
6 A Canwehave lunch togcther?
...co
:J
5 Work w itb a partner. As k and answer the questions in 4 wi th you r own •d eas
2 391> Listen to Fenola Young using the language from 1 to talk to a supplier
on the phone. Why and when are they meeting?
3 401> L1s ten to Penola now using more informallanguage to ta lk to a
colleague, Sven. Why ond when are they meeting?
4 401> Listen aga in and complete column B in 1 with the equivalent inCorrnal
phras es Check you r answers wi th the audio script oo page J53.
5 Work witb a partner and role-play the follawing situations.
l A suppher cal h n g a new cuswmer to arrange a presentatson.
2 A colleaguc calhng unother collcague to arrange a tennis match .
Business communication l Makmg and respondmg to
suggest1ons
1 Work wi th a partner. Ta lk a b o ut you r company logo Do y o u llk e it?
2 41 1> Listen to a meeting betw een four c olleagues who a re d is cussing
ch anglng the logo of their compa ny. What decisiens d o they m a ke ab out
t the campany name on the logo?
2 the des1gner o f the logo?
3 41 1> Listen again and matc h s ugges tions 1- 6 witb re s pons es a- f.
l Why don't w e 7 a I'm not sure abo ut that
2 May be we should .. _ b OK. Let's ...
3 We could . . _ c Fine.
4 How l w hat about ..? _ d l don't th ink that w1 ll work
5 l suggest .. _ e That's a greatJdt;u!
6 Shall we ..7 _ f Yes. lthmk we should
4 Look at lhe respons es in 3 . W h ich respons es are used t o a cccpt a
suggestion and which res ponses are used to reje ct a s uggestion?
5 Work with a partner. Look al s ituations 1- 6 and l ake turns to m a ke a
suggestion and respond, u sing the idea sin t h e b o x.
Example: A Shall wehave /unch tn that new Itallan rutaurant?
B Yes. thatsa great idea l fancy a ptua
Situation Su ggestlon
l You want to have lunch wil h a colleague. The new ltlthiln restaurant.
2 You are launchmg a new product An ernatito oll customers.
3 A friend is un happy wi t h her salary. Ask lor t1 pay ri se .
4 You need a new suppl! er. Search on the Internet.
5 A colleague looks unwell and tired. Leavc early
6 There a re communication p robiems in you r A w eekly meeung
omce
)) !'or more exerc1s~. go to Praelice file 8 on p.1gc 116
Key expressions
Maktng suggestions 6 Work wi th a partner o r in s mall gro ups. Your compa ny is going to o pen a
Why dr n'l WI' (do) .? cante en and would like y ou r s uggestions Have a m eeUng t o discuss what
Maybe we should (dO) ... you would like, using the pro mpts below to h elp y o u. Pre s en l yo ur tdeas to
We could (do) the class.
How J what about (do.ngl •. . ? • locat1on
Shall we (do) .. ? • hours - ali day sta1t mg w ith breakfast?
l ~up,gi'SI Wf! (dO) •• • cost - avernge price or a mea l?
Accepting suggestions • types of food
Yr> l th1 1k we should (dol ... @ » lnu:ructive Workboolc )) Email and )) Exen:1ses a nd TeJtt
F'me.
OK . let's (do) ...
f hat'· a great Idea.
Rejecting suggestions
l tn not .ure about lhal.
l don't lh mk Ihat will work
(D )) lnterac:tlw Workbuok
)) Phrasebaok
nd
D ssron
Why are companies like Dixons setting up an online retailing service?
What do you think would make a good online retail service?
What does an online retailer look for in a delivery com pa ny?
Starting point
l A global retailer
1 'Everyone tB an sales. Carrelour is the sec:cnd lar~:est ret••l comp.1ny tn the wo1ld uod wa.s the firt.t to open a
It doesn't matt er what hypermarket1n Chma.lt cnlered the Chlnese markel ln 1995 It now h.l, aunual sales tn the
area you work in, you country ofmore !han €2 btlhon and IS opcrllng anlncJca~tng number ol ~tOil'5 to Improve its
market share (currently S"~<.).
bave chents and you
Carrefour has attracted customers by adapliiJ8 to and copying local rusroms For example,
need to se ll ' Do you
C.hll1t:se CO~UmeJ:> triidlt JOnaily boughl hve h~h ill rnillkt IS. SO Cartelaur llllrotiuced IM! r!Sh
agree?
at stares neat Lhe sea. However. tn stares hundreels ol mtles from the sea l1VI.' 11$11 wOtJid not btc
2 Which oflhese do you prurtiCill Frozen hsh was Int roduced ln:.U!dd .md thi!> boosted sales of l15h by .30-<10"
agree wil h? Cötrefour hoiS trred to stay "head of the cu:>tom"r by not lntroducrng products and tdcas
'There ts too much thcJt are so new and radtcal thcJt
ndvertism~ 011 TV ond they don't sell. butnot beJng too
l hu Internet' late eithet One way Carrelcur has
'Advt!rtlsmll is nucessary done th ts ts by ml rodur:mg Chmese
tn n free world · consumars to the Idea of drfnklng
wtne wil h atnec11 by seiUng a rew
' r here should be StriCI wrnes which go wcll wtth rtsh clnd
controls on what is seafood It has also expanded lts
advcrtlsed. llnd to who' range of serv1ces. mtroducmg
loyalty cardsas a way to offer
discounts. tJnd prov!dmgconsumcr
eredll ln 2006 U Jaunehed an
advett.ising campaign 101 onhne
shopp1 ng Ali ol these have helpt.-d
promote lhe Carre[our name.
bo•h tn dMa and around the world
2 Match verbs 1-8 to a- h to make phrases. Then look at the text to check
your ans wers.
l totmprovc a sales
2 to enter b new customers
3 ,,, eltract c a dtscount
4 to launeh d a new market
5 to expand e the company's name
6 tootff.!r r an advertising campaign
7 t opromoc~ g you r range of products or services
8 10 bOOl>t h market share
2 Look at the text in 1 agai n and put the verbs in b old tn the table below.
It 's necessary
lt's not necessary don 'tilo ve to
lt's possihle l pennitted
lt's not possihle l pennitted
4 l
NB This ticket ls non- ALL MAJOR
NO ADVERTI$ING
refundable. Cllck ~ for CREDIT CA RDS
cancellatlon insurance. PLEA~EI
ACCEPTED
)) For mon.• 111torrnauon and ~xcrc.:ls<!s, go to Prac ttce file 9 on page l IfJ.
57
Business communication l Con trolling the discuss1on in
meeetings
l 45 ~ Three managers ofFitstart, a s ports·shoe manufacturer, are discussing
a new sales campaign ln Central Europe. Listen and complete the notes.
usslon
Why a re some companies advertising their products
online?
Do the res u lts or the study surprise you?
Úlil
3 Work wi th a panner. Match a word or phrase in bold from the text to a
quote from a customer.
l The cost of Lhe serv1ce was easily w1thm ou r budget.'
2 'It wns so easy and qu1ck •
3 'h's ü new and Interesting service'
4 ·wcgo1 an excellent service for relattvel y httle money.'
5 'The process enobles people to re-use old components.'
6 'It helps to protcel the planet l rom damage.'
7 ' gening nd of the uems we no Ionger need'
8 'Th~· new plan 1s an excellent idea·
4 Work w1Lh a partner. Take tums to explain and guess the words and
phrases m bold from the text.
5 461> Listen to four people talkmg aboul green initistives in their compani es.
Match the speakers 1- 4 to piet u res a - d .
An affordable $100 laptop for poor countrfe.-; seemN:l a good Idra untlit h~ cost of
producmg each computer rose to $188 The b1g quest1on then became how to pay for
the distribution of the laptops.
The XO laptop IS airned at children tn underdeveloped counwes It uses very hule
power and 1t can be chargeci by sola r panels The screen rs desrgned to be used
outSide m the sun and there a re no moveable parts The computers arc produced by
Quanta Computer ln Taiwan.
How dld the One LAptop Per Ch1ld (OLPC) orgamzatron salve the problem of pr ace?
They carne up wtth the 'Gave 1 Get l' (G1G11 tnlttatrve The laptops were soldin the USA
at a price or $399 for two for a penod of t wo weeks. One Wil'> glven to th!! customer
and th~ other was sent to a child tn Afghanlsl<ln. Cambodaa, Hartl, or Rwanda OLPC
are currentry studyrng salesllgures to (udge t hí' surccss olt he lnitiattve.
2 Complete these sentences from the text with the correct passive verb.
l The XO laptop ul children m underdeveloped countraes
2 The computers by Quanta Computer "' Tulwan
3 The loptops in the USA .at 11 Pl ice of $399 for t wo
4 One 10 the cut~lelmer
3 Complete the rules about the passive u sing the sentences in 2 to help.
Tip l by tUse the passive when it is not arnportunt to s,ly who h.1s dom: l>Omethlng We
When w~ say who ttas done are more mtercsted in what h'ls heppened to the subject
somethmg an a pass1ve 2 Form the passiVe with the verb .and lht> pa!it parllcrple of another
~nt••nce , wt~ use the
verb.
prepos1taon by 3 For the present passrve use or ar~+ 1he past partrcrplc
The mactunes all' m.1df.' by Example: is 01med and a re produced
Quanta 4 For the past passave use was or _ + the past par llcrplc
The xo laptop WclS developed Example. was g~ven and WNT: sold
by NICholas Nf!Bropontc.
)) Formore n1ormauon and cxerc.:ascs, go to Prae t lee Ille 10 on p11ge 121
4 471> Listen to Tony Ch an, who works for an advertising agency, and Bianea
Reynoso, who works for a small pharmaceutical company, discu ssiog
what is outsourced in the1r companies. Ti ck (./) the services which a re
outsourced for each company.
Advertlsang agency PharmaceutJcaJ
company
Outsourced? Reason Outsourced? Reason
Cleantng (clean)
Maintenance (do)
IT (prov1dc)
Human Resources
(employ)
'lTalnmg (carry out)
Food + caterlng (cook)
5 471> listen agai n for the reasons why the services are or a re not
outsourced and complete the table.
6 Work wlth a partner. Student A, ta lk about outsourcing in the advertising
agency. Student B, ta lk about outsourcing in the pharmaceutical company.
Use the passive form of the verbs in brackets in the table.
Exampl~: 111e advertising agency is cleaned by a private cleanfng service
bi!CCJUSe
63
Business communication l Giving a formal presemation
1 Wo rk wi th a pa rtner. Discuss the a dva n tages for companíes who have
g reen policies.
2 49 t> Carbon Re ductions is a com p a ny w hich works w it h other companies
to help re duce c arbon em issions . Listen to o ne of their representalives,
Chris toffer J o nsson, giving a tal k. Compiet e h is notes. How many ofthe
a dvanta ges did you talk a bout in 17
Reducing a company's
carbon footprint
Now that people a remore awarc or global rnvest tn green measures Irke hybrtd cars solar
warmtng. busmesses need to <ihOW what they are power tnstallauon, or the use or public transport,
dorng to reduce lhP.tr Impact on the environment up to a maxJmum ol 5,000 Swrss francs
The rollowtng ar e examples or measures
Chess
compames have tal<cn
Chess, a Lelecom servlee compeJ ny, set up a ·green
Commerzbank team' to organlzc •green days whtch locus on
Commerzbank Cer many's second largesl bank a panlcular envtronmenlal t hemt: On l hat day,
c:ommssstoned d bUllding for Ils head olfrce rn employees have to make a special cfhmto take
rrankiLHL whtch tncluded wintcr gardens in ils measures to help the planet ln the t~rea strggestcd
design. l he gardens clllaw nalurallight to enter by the lhcme. tr lhey take part, lhry receive a Ulti!!
ali ot the otflces ln tht> buJid1ng, maktng It a much rewatcL ln addruon, to save paper, a new websit (l
more pleasant and ecologtcal place to work tn, encourages customers to order on the Internet
Swiss Re and ali billing rs now done online.
Swtss Re. the world'slargest retnsurance company.
fnlroduced the ·coyou2 reduce and galn' scheme corbon {ootprml ~ th!! measu1r of the Impact ill campa1'1V
to relund tts employees hall of lhe money they é!Ctlvtt.es have Ott the env~tonml'nt
T c;k
Your campany would li ke to improve its 'green' image and reduce ils
carbon footprlnt. lt has appointed three 'green teams' to come up wlth
suggesüons. Bach green team has a different 'green' issue. Group A,
turn to File 20 on page 139. Group B. tum to File 45 on page 144. Group
C, turn to File 56 on page 146. Read the information and discuss ln your
group what you r com pa ny can do. Make notes on what you deci de.
Pre pa re a presentation a bo ut your issue, using you r notes. Then work in
a different pa ir or group and give you r presentation.
Discuss aJI the ide as in you r group and decide whjch on es would work
best ln you r company.
Working with words l Corporate entertalnment
1 Read the text and find seven examples of corpora te events.
Corporate entertainment
Why ls It tmpossible to get Uckets formost major sports ond cultural events? Because
somany of the tlckets are boughl by nrms to entertaln thelr dtents and other VIPs
It IS called corporate entertalnment. but why do compantes do tl'
Corpora te entertalnmenlls a markeling tool Companles use It to Improve
relauonshtps with thelf customers,
supplíers, or staff. 'l work for a law
firm,' says V.trgírua Allen 'EVery year,
lmvlte my best dlents to a caneert
t 'Corporate sponscred by the hrm l hope to
entertainment ls onJy remforce their pOS1Ltve feehng
about making money.' towards us.' So the mam purpose of
Do you agree? corporate entertainmentiS to make
2 What sort of customers feel good. lnvlle them to
entertalnment do a special event and you will ensurc
companies oiTer? thetr loyalty for the coming year
The venue for corporate evenls
varles from counlry to counLry ln
the USA guests mlght play goll wil h
a professfonal player ln France they
could go on a wme-tastmg CrUISB ln
lapan they mtght watch some sumo
wreslllng. O\ her events depend on
the budget or the host campany
but possibiliues tndude parachute
JUmplng, paintballlng, or a mght at
the opera The list ÍS endless.
- 66
3 What should a host campany constdet first when 11 plans an event'
3 Complcte the table with thewordsin bold from the text.
Information DetaUs
HSBC bank
Leading VIPs from banking world
To retnlorcc relnuonshlp with eliems
Wimbledon L.iwn Tennis Club
Wimbledon Men's Singles Final
E90.000
2
Host cornpany
Gues ts
Purpo~c
Vcnuc
Evcnts
5 501> Match verbs 1-6 to nouns a-f. Then listen again and check your
answers.
l hold a cllents
2 remforce b an lOVIIBIIOn
3 arrange _ c n venue
4 emenam d n relationship
5 book e a trip
6 acccpt r an event
6 Work wi th a partner. Which phrase in 5 has a slmllar meaning to
o make a connectJon stronger? d orgamze a JOumey to a place and back?
b say yes to a rcquest? e finda place?
c look after guests? r orgamu: something speculilor you r chents?
7 Work with a partner. Take tums to explain and guess the phrases in 5.
Example. A Wllen you organiu somethmg special for your clients
B Hold an eve111
3 5 11> UnderBne the correct answer from the words rn italics Then hsten and
check your answers.
l If it will be l 's ni ce. we 'll be ub/e l 11re ab/e to Sit outs1d1.;
2 If we choose l 'll cltoose La Galette, il C'OSIS l 'l l rost us 11bnut f 300
3 But if we go l 'll go to La Galelle on Thursday. thcre /,\ l 'll be hve JHZZ
4 But it won't br l fsrt't full ifwe get/ 'll get t here for JUSt d Iter . even
3 When you change the ord et of the sentence, don'! use the
5 Work with a partner. Look at the situations below. Take tums to ask
questions and respond usmg the first conditional
Example: A What wtll your custome~ tltmlc t[you L'UI vou r prtet•s?
B l thmlc thcy'll be very happy.
68
6 Work wlth a partner. Ask and answer questions us ing the promp ts.
Example· A What will your boss do rj your compony makes a loss 1h1s yeur?
B lm not sure. but he'll probab/y ask us to worlc overtlme.
boss- campany makes a loss thts year
2 you- don't get a pay nse soon
3 you r company - makes a large prolit next year
4 you l al the weekend- sun ny
·)-l
l Ilf llMON fR! 1:
\ f Af!JI I' \
,\tr.J~
Sil futtm
('fiecs.- ullt!Mwu pw We use the woru the tn IDOd
expresSions when we are
\ \ INI
talk1ng about speoftc fOOd, for
c~ample. food on the menu
The cheese IS dellcrous.
rt lu t~ wnat ~ thE' Silimon ItW
Business communication l lnvttations and offers
1 531> Listen to fo ur conversations and match each one w lth a pl ace a-d.
a outside a hotel
b by a hot drinks machme
c m a company Receptton
d m a manager's omce
2 531> Complete invitations and offers l- 4 and responses a - d from the
conversations. Then match eae h mvitalton or offer to a response. Listen
again and check your answers.
t JOIO us?
A hospitality disaster
When SFO, a leadmg bank. orgamzed an event to entertam d!ents al a UEFA
Champrorts Lcague football match last year,lhrngs did not go as weil ilS
expcCLed Ftrst of <lll. the corporatc hosprtahty company dldn'l offer guests
coffee and brscuns when they arrtved, and t here were no free newspapers
Secondly, SFO was extremel y drssattsfted wrth the meal arrangement!..
complatnlng that the stilllCI'!i were too smaU, the pasta was cold, and lhe
dt!SSI?rt arnved too late On top of lhts, SFO found the servlee very slow and was
unh.tppy that gucsts wcte not provrded wlth ctgars or clgarettes. Anally. the free
beer tildi. SFO hctd arranged to be served throughoutthe match was warm and
ran out eady.
SFO pard f900 for eae h of the 71 cllents and 28 banl<ers who auended, but
suys th.at the event has causcd the company a considerable fmandalloss.. sro 15
currenLiy Slrlng the cor porarc hasprtallt y campany for nearly€135,000.
D cus tOn
• Why was the SFO corpora te event not a success?
How could SFO have avoided these mistakes?
., What other problems can cause a corporatc event to fail?
1
---
l
o L.'95. .o==------
'97 '99 'O l '03 '0 5 '07 '09 'l l
ri se grow
decrease fali
remain srable decline
drop lncrea~>l
3 Work wttb a partner. Take t ums to as k and a nswer questions about the
g ra pb in 1, using the verbs in 2.
Example: A Did produciion risem Cluna at the end ofthe mm•tles'
B Yes, ttdtd
A Has productton mcreased m the USA stnct' /99 T?
B No, it hasn't lt's dtclmed
4 581> Look at these seoten ces from the audio. Decide which country they
a re desc ribing. using the graph in 1. Then listen and check yo u r answers.
l Car prodoction grew from fi ve to fi ve pom t f1ve m1llion at the tnd of the
mneues.
Z Smce 1999. u has remained s table at JUBI under st x m1lhon vehtcles per year
3 Ln lact. new car producuon has lallen by two rn111lon stncc 1997
Key expressions 5 Look a t how from, lo, at, a nd by a re used 10 4 . Then camplele the
Descrlbing changes description of a company's sales below, using eae h word once.
... rose l 1nrreased l grfYw Ou r sales wenr up __ 500 uni ts. 2,500 ln Octobcr
.•• fell / decteased l dechned 1 3.000 in November. They stayed __ 3.000 units m December
droppcd.
has rnmilmeCI stabh~ )) Formore t'xercJse:;, ~o to Practlce file 12 on p.tge 124
Giving figur·es 6 Work w ith a partner. Compare the sales of t wo car producers. Student A,
r~ e t y 10 l<,, from $20m to tum to File 22 on page 139. Student B. tum to File 47 on page 144.
$22m.
7 Find or draw a gra ph describing the recent performance ofyour campa ny
or de partment, or you r country (inflallon, unemployment. etc.). Then
presen t it to you r partner.
al )) Interaclive Workbook
)) Phrasebank
Work in groups. You are starung a new company which manufactures plastic tables and
benehas from recycled plastic. Your furniture looks like wood, but is stranger and la.sts
Ion ger. lt's also more expensive. Yo ur main customers will be local councils, who will buy
you r products for parks, schools, and other public areas.
Your objective is to achieve the highest level of pe.rformance. This means excellent sales
and profi ts, but a Iso a good reputation for soclally responsible action.
Discuss the questions below and agree on the best answer. After each question, go to the
number of your choice in File 24 on page 140.
Wh~ are yoú going to locate your S<Jies have been very dlsapf!Olndng ln Ye ar 3, your buslneas has g rown
factory? ln VeM 1, !Ind you need tol'educ:l! so qu lek ly tha~ you r factory IS l'crw
a ln atn nld lndustrla l towH with hig h your salary costs. What will you do? roo small What wtll you dn?
unemploymem? Go to 6 a Ask your producuon workers to 110 11 Elnend your ex•stln!!laCto n; rh,
b ln il plllllau nl mtddll'-Cl!UIS lOWII WIÜJ part·llme? Go to l l Wlll glve Y""
21l"'• marc c:: w ty
U r~putUIIUO lur 'tolJt!lm' J,JOIICie!!? b Lay off five m wle pruduc:tu.m wortlws Co to 5
Oo to 16 bccnur.e thl!y earn mílré t11.1h th~ - b OUIJIOUnro p<~rl nl vnut proeiucll n
wornen? Go to 18 10 1 illW·L'W1 cuunt ry? Oo to ll
r l
Whot will your recrultment policy Your results in YeM 2 &nl more You want to promot~ your1milllll to
be? encouraglng, but the price lhe pubUe u a soehllly responJible
n Equalnumbersof men ond wome n? of recycled piasUe ls ri& ng c:ompany What will you do?
Go to 3 ·, dramatieaUy. What will you do? ~ l!l lnc:ludt- nrw pngJ-s on Yl ur l'tt:b te .
b .lust advem se a nd roke rh;
e bc.st7
% \ 8 lncreose the pnc:e& ol your produ<:"ta?,• .:~boUl Y(Hll employm<·lll rn<l
What will be you r lcey advertising Two people are iJuured whcna It's Yeat s. and you hu ve two oflén
mwage to promott you r produet.5? bench eollllpsea. You discover lhllt to buy shares ln your company. Who
a Helps to pre~~& ve the éllvitonml:l117 this ls due to a etefeci irllhe sc:rews will you $ell t.hiUll to?
Goto 1 you bougltt from a suppllerln Year 1 •• a A comp;my which mo~nulu)-lll!C ind
\
b Hlgh quality ilnd dur.tble7 Go to l Whllt will yo11 do? recych~\ p~tlc pücl«tgtnt? Go to 1
a Réplace allt hl" 200 beocllr..s YQ\J '(lld b Amu Irinational o,l comrli!lv
m Yf!ilr t wlth new on~~' Go co 14 wh1eh wan t l() rmprov. 1ts 111 g
b Replftce an}' da mnged bene hi!S by Investing ln envtrotllnl!llttolly
/ whic;h iltefl.!tumed? Oo to~ ,/ friendly compo1nics? Gott 12 /
Countdown to crisis
Oli ls runntng out and the race ls on to llnd an alter native source ot cnt'rgy over
the last 40 years oil has been used worldw1de to gwc us tood, warmth cherntcals.
Starting point medtone. clothtng and, most of ali, mobthty But now leroen van der Veer. CEO of rhe
otl multmatJonal Royal Outch Shell, has named theyearthat ou r needs w1ll exceed the
1 What global1ssues supply of 011 He predlcts global demand for o1l Will nsc drolurltltiC..dlv 10 the next few
are m the news at the
years due to popuJation growtn and the rapid economic development of counufes.
moment?
such as Ch Ina and lndld He forecrll>lS t hdl, becau.•e t~f th1s, the world supply of od v.1ll
2 Wbicll issues are you no Ionger be able to meet that demand as early as 2015
most worned about? Despite the urgency of this problem and 1he mlllions tnvested ln renewable eneTgy
Wby? Are there any you usmg sources. sud1 as wind, waves, and sunlight, world governments are far from
are not worrled about? rlnding a solution This means lhat tfwc don'ttake the oil shortage serlously, the
3 Which one!i affect energy crisis will happcn soone~ than wc thlnk
you r company, your
worlting nre. and you
personally?
8 Choose the three global lssues from the list that concem you mosl. Wrile
a senten ce about eae h issue. Then work w itb a partner and compare your
sentences.
poverty tht· t!nergy crfsr.\ populaiion growth
cllmatt change sex equalily racism
9 Work with o partner look at your list ofissues ln 8 . What action could you
take? What action would you li ke governments to take?
language at work l Future predict tons
1 Work with a partner. Discuss what trends you thmk there will be in the
workplace in the future. Then read the text and compare your answers.
2 Choose the correct answer from the words in ítalics. Then read the text
agai n and check you r answers.
1 Managers may 1 mav uor have to cons1der restructunng thear campames
2 ln the future employces migltt l mlght 11otrettrc nt th t> age of 65
3 Employees will 1 won't expecl morc llexibillty from t heh compunres
4 Employees will/ wou't need thcar own desk n ny more,
3 Complete the rules about roaking future predictions
Tip l short forms of 1 Use + lnlinitive when we arc su re somcthrng will happcn
will Examp/e: _ _ _ __
The short forrn of wt/J IS '// 2 Use or + inl1nillve wh~: n wc lhink
and the short form of wt/l not that perhaps somethmg will happen.
ls ~n t We usually use short Example:
forms ln spoken Enghsh and 3 Use or t rnJmnrvc when wc thmk
tnformat wnllnr. that perhaps somethmg will not huppen
I'm 5Uie 1'11 enJOY worhmg E.xample: - - - - -
from ht:~mr 4 Use + ínfimuve when we nre sure somcthtng wdl not
We won't fidile enough t~rne to happen
(mtsh the mport.
E.xample:
4 601> Listen to a representative from the Work Association give a ta lk on tbc
typic:al workplace in the year 2020. Tick V) the correct column in lbe table.
6 Work with a partner. Make predictions about yourjobs u sing the ideas
below. Which ofyour ideaswere similar?
• hours • technology • office
• salary • benentS • penslons
8L
Business communication l Predlctmg
1 Work wi th a partner and answer the questions.
1 What1s teleworking?
2 What are the advanrages and disadvantage:. olwleworkmg?
2 621> Listen to three people asking their manager ab out their company's
new telewarking seb eme. Compare you r list of advantages from l wi th the
ideas the manager mentions.
3 621> Listen again and put sentences a-h in the order you hear th em.
a r hope employees will feel more mouvat~o:d
b Hopefully, productivity won'1 decrcase becau~l.' olt he new o;cheme
c The new scheme will definitely save the company a lot ol money
d Do you think people will do more work rrom home?
e It probably won't be easy for some people to start wlth
f So is ou r offlee bullding llkely to close?
g _ Just how mueh are we llkely to save?
h The offlee is unllkely to close complctcly
4 Complete the table with the words in bold from the sentences in 3
5 Work witb a partner. You are taking part m the telewarlong scheme in 2.
Take turns to talk about the changes in you r life, us ing the language in 4
and these ideas.
• get bored? • have more lree t1me?
• miss your colleagues? • save money?
• get up early? • enJOY workmg nt home?
• work more? • go out mo1e?
6 Work with a partner. You have receíved an instruction from the Head
Office ofyour company to stop ali business rrips abroad and make use of
Key expressions videoconferencing instead. Have a meeting to pred1ct the effects ofth1s
measure on you r com pa ny. us ing the ide as below.
Asking for predictlons
• reduce costs?
1~ likely to 1
• buy new equipment?
Are . . hke ly to ••• ?
Do you th10k . will .7 • where to put equipment?
• leennical problems?
Making predictions • eliems have v ideo equ1pment?
w1ll probab ly l deflmtely ... • clienls like idea?
•.. probably l deflnltely won't •••
1s likelv l unllkely to •.. @ )) Interneríve Workbook )) Email and » l!xerc1su and Test!!
Expressing hope
l llope w111, won't •
Hopefully, ... Will / won'l ..•
BMW transforros its Cowley plant
When BMW took over theRover stte at Cowley, Oxford. the planrs low
pJoducuvtw wasa maJOr caneern The outelated factory machlnery meanilhat
lhe manut.Jcturtng process was exuemely expenslVe Many or the car patts
wcre lillported from abroad, wh1ch was both lmpractlcal and expenswe The
II'Ofklorce at Cowlcy had spenl many years fighung to keep theJr tobs. and so
rrfatiOOS w1th management wcre poor. Flnally, one of Rover's main brand~>, the
Mmt could no Ionger meet theneedsof the customer regarding safety, no•se.
and envtronmenwl concerns For the Cowley car plant to continue produci Jon.
radical change was necessary
0tSCUSStOn
What problems did BMW face when it took over the Cowley car pia nt?
Wbat changes do you thi nk BMW made to transform Cowley into a
successful plant?
Thrn to File 25 on page l 40 to compare yo ur answers w ith the changes
BMW actually made.
7 Work with a partner. Discu ss what problems you have wit h lime
managemen t, uslng the ideas below to help you. What could you do to
solve the problems?
• meeung dead lrnes
• gellmg to work on tr me
• plannrng you r schedule ror each day
• muhrtask rng
• berng rotor ruptcd by l he phone or ernari
8 Work with a partner. Do you live on 'event time' or 'clock time'? Student A,
tum to File 27 on page 141 . Studenl B, tum to File 48 on page 145. Then
tum to File 57 on page 146 for the aoswers.
87
Business communication l Negotlatmg condltlons
l 651> Hans-Peter Berg w orks for a machine tool manufacturer He receíves
a phone call from one of his foreign suppliers. Luca Pcrettt Listen and
complete the informalion.
Problem
First solution:
Disadvantagc of first solotton _ _ __
Second solution
Who will pay? _ _
2 651> Match 1- 10 w ith a-J to make complete sentences from the Jistening.
Then listen again and check your answers.
l We have a problem a be poss1ble
2 Bastcally, b pay the extra co~t7
3 Wo1,1ld 11 be OK c wtth dellvery
4 Yes. that would d ... we've got a tony d11vers st11ke
5 What if e .. get the parts w the fucrory on ume
6 Could you f . be acceptable
7 lthmk we g . we transpotted them by t ram to the border7
8 That would clllaw us to _ h send a lorry to ptd: t hem up?
9 Would you agree to tfwe sent them by trom?
10 Sorry. that wouldn't j could do that
3 Which phrases tn 2 a re used to
l mtl'oduce the problem?
2 propose soll.lttons?
3 descnbe the consequences of a solution? _
4 ask if someone c<m do t;omothrng lor you'!
5 agree to a solullon?
6 •eJect a solutton?
IOn
Phoenix Office Destgn cons tructs and designs office buildings. Phoenix
constructs the outside ofthe building, but subcontrac ts alt the interior
work to Mctropolis Construction Today is Monday 24 September. Phoenix
is having problems with the bul lding of the roof and the site ne eds to be
elosed for at leasta mo nth before work can start again .
look at the Gann c hart showing the project schedule for to day
'PMENIX Off iCE DESICH Clte.1t Od~n~ D4tii>IIV d~tadllne ll OKember
"!'lloOfiU .,..~ ...
Iul) AUQIISI Septt•mber 0 ( tObel Novemb.. r O~Pc•mber
E>tern~l w•ll) •
Roor· r- ~
~::~~;.~us· -
rEIPCII!CIIy"
- -
Hoors• -
Pocordtlao •
Work with a partner. Use the Gantt chart above to plan a new
construction schedule. 1\trn to File 30 on page 141 formore Information.
Work with a different partner. Student A, turn to File 23 on page 139.
Student B, tum to File SO on page 145. Then negotiate the conditlons of
the new schedule, IncJuding the extra costs.
Warking with words l Personal development and traíning
l Read the text. Would you like a business coach?
~
grown. wlth companies such as Unilever
and KPMG taktng part IL can cost up to
E3,000 a day However,the results are so
lmpresstve that some comp<mles want ali
the1r executtves to enmlto Improve then
perlormance.
What do busmess coaches do' Basteall y,
they let you taik about lhe problems you
1 What skills do you are havtng m your professtonal hfe and
need foryour present help you set new goals They then meet
job? Did you r company or speak wlth you regularly to see If you need to develop you r skUis
offer you any special are achleving those goals For example, The coaching expencnce can be an
tra in ing? they can ffnd waysfor you to geL bet tm Idea l opportuntty to take 11 step back
sales results,to moUvate you1 team to and evaluate you r llfestyle. The result IS
2 What new skills would work better. or to imp1ove you r promotion of ten a better work-llfe balanea leremy
you like to learn for prospects ln you r campany Coaches do not Lang, forrtiCI Chief Executtve of Chllprufr
you r professíonal actually make decisiens for you but give the underwear manuJacturer. satd. ·t am
and l or personal you feedback on you r tdeas They can a iso werking so·~ more on my business and 50%
development? help you idemlfy what trafnfng you mlghl Iess /11 my IJusluess l am 100% happler'
91
language at work l Modal verbs for gtvmg advice
1 Read the advice on how to conduc t an a ppraisal with a n employee. lgoore
the gaps in the senteoces for now. Do yo u agree or disagree w ith the
düferent point.s ? The n work wi th a partne r a nd com pa re your answers.
A B
h was very ni ce of you to You're at ali
1"hllnks No welcome.
Th,mks for That's problem
Thunk you for Not OK Tip l mce
N1ce 11as many dtff~ent
4 Which orthe sentences and responses in 3 are more mformal? meanmgs '" Enghsh
5 Work with a partner. Say tha nk you and respond in tbe situations in 1. fl \-\-as nlce of you to tnVIte
me. (ntce ..- k•nd)
6 Work wi th a partner. Have simitar conversations ror these situations. D1d you have a mce ltmc tn
l Someo ne has helped yo u carry a heavy box to your office. Beljmg' (mce = ertJOVttble)
2 You've spcnt the weekend on your boss's yucht My colle.,gues .m1 vet y mce
3 A colleague has helped you write d repon (ntce = friendly)
That brochuro lool.!> n/ce
(nlce::: uttracltwl
Business communication l Showmg understandmg and
suggesting solu[lons
1 Work with a partner. Answer the ques tions
l Why do people somelimes have to work late?
2 Do you ever work late? If so. how oftcn and why?
2 701> Marisa is talking to her coUeague C len. Listen and answer the
questions.
l Why does Marlsa's boss Tom wan t her to work late today?
2 Why can't she do 11?
3 W by can't she work late romorrow?
4 Why is l t taking her so long to flnish her work?
5 Why doesn't the campany want to gtvc her rr.untng?
6 When does her work have to bt flntshed'f
7 What does Tom say about deadltnes7
3 70!> Listen agai n and number th ese phrases ln the order you hear th em.
t Rlght. _ 5 l sue.
2 lt's not easy for you 6 l unden;tnnd lotc~lly
3 I'm sure Lhere's a solution. 7 l know how you feci
4 Don't worry. _ 8 lt's not your liJUil
4 Work with a partner. You are both having some problems at work at the
moment. Take tums to explain you r problems and show understanding
Student A, turn to File 34 on page 142. Student B. tum to File 51 on page
145.
5 7 t t> Work with a partner. Discuss what you lhink Marisa should do. Then
listen to Glen talking about Mansa's problem.
Key expressions l What solutlons doos he suggcst?
2 Wh1ch tdea docs Mnnsa accept?
Showing that you are listening
l~e 6 711> Listen agai n and complete the s ugges ttons and responses.
Rtght Res pon ses
Suggestíons
Expressing sympathy a No, l _______________
l Ul'\dt!rsl~nd totallv
go to your so n's school ...
l know how you teel
lt':o not eac;y for you. 2 b 'l hl.ll
Reassuring c01rung ín ru. the weekend?
I'm surf' there's n <>olutlon.
ll'"- not your taUII.
3 c Ves, - - - - - -
tell Tom that you can wo rk on
Don'! worry.
Saturday?
Suggesting posslble solutions
P~rhap~ you co•Jid do
)) Formore excrc•scs, go tel Pracuce me 15 on P<~Re 130
Hí:llle you thoughl ol dotng .•?
Why don't you do 7 1 Work witb a partner Take tums to explaln some problerru;, suggest
Responding to suggestlons solutions. and respond. Student A, turn to Flle 32 on page 142. Student B.
Yr" lthdl'S ·1) good ·-lea turn to File 05 on page 135
That rntgllt be posstble.
No. l can t do ttlat
(D )) lntcr:tctwc Workbook
)) Phl'liJiebank
Introduting personal development programmes
Bd kground
Helping employees to
succeed and grow
LSI Corporillfon a leading provldl!r of innavalive sll•con, systems. and sollwa re
Lechnologles, belleves that personal development benef1ts both employees
<Jnd the campany ll knows lhatlack ol skills and low morale can reduce
pcrformance. quality or work. and effioency For thiS reason. it olfers il wide
range ol programmes wh1c.h g1ve staff the opportuniry to
• have qwck access to the tcchnlcaltnlormallon they need. Wlth an onltne
dc1tabase of mentors who can be comacted to giVe help and advice on speclflc
subtect:.
• continue or complete their higher educat1on wllh assisled prograrnmes at
ateredited unlversities
• ldentlfy and develop the skills necessaty lo Improve their job prospects in l he
campany wllh online tools to create a personaljob and skills analysis
• be rccognlzed for except1onally good performance w1th spec1al award
programmes
Dl USSI n
2 Read the text again. Then work wi th a partner and a nswer th ese questions.
l When and where d1d Greg Martensen life change
2 What were h1s fundrarsmg methods?
3 How does Greg spend h1s t1me now?
3 Match the words or phrases in b o ld in the text in t to these delinitions.
l stopped havmg or domg
2 l1m11hed
3 a planned sen es of Jobsor profess1ons
4 took tl d1fferent way
5 dccided (to do sorneth1ng)
6 g1ve ali you1 attention to somet hl ng
7 passed (ume)
4 Work w lth a partner. Look at the quotations from p eople taJking about
the1r ca reers. Take turns to u se a word or pbrase in braclcets m the c orrec t
form to report what each person said.
Exampfe: A l chose to go to Oxford and not Cambridge Umwrs11y
B He made the decisiali to go to Oxford and not Cambrtdge.
l cho!;e to go to Oxford and nm C.lmbndge Unavers1ty: (make the deCJSion)
2 l f1nlShed my stud1es m 1989.' (complete)
3 ltramed ln an arch1tect's studio tor t wo years." (spend)
4 I'm gomg to srudy medicine, go abroad for some work expericnce, do my
exams. and qualify as a family doctor ' (career péllh)
S ' llen my JOb in the ct ty and moved to the counrry' (give up)
6 ' l was studying maths but l hated it, so ltned dra ma and became an actor
loslead ' (change dtrecuon)
7 'Ali l w ant to do IS paint ' (concentrate on)
5 731' Listen to four people talking ab out care er changes they have made.
Which s peakers are happy w ith the ch ange?
6 731> Lis ten again and complete the s entences with one word each .
l Deahng wi th the public 1s one of Spedker l s
2 T1me management 1s her grea tesr
3 Speaker 2jomed the drmy at 16 because he had no plan
4 Speaker 3 Mudied human resources because she wa nted a
5 To hold an exhlbition of his o wn plctures was Speaker 4's
2 Read the text agam and find one example of l-7 below.
l the comparauve form of an adJecuve .Ptur1 U5 [ul
2 an uncoumable noun
3 a madai verb used to talk about obhgat1on
)) For mure mror rn<tlion nnd cJwrcl:.c..'i, ~-to to Practice file 16 on page 133
99
Business communication l Givmg a personal presemanon
1 761> Listen to two people, Thorsten Richter and Amy Chang, giving a
presen tation about thernselves at the bcginning of their ta lk at acompany
confereoce. Who gives the most information about lhemselves?
2 761> Listen agai n. Which speaker says the following?
l Last year l was promoted to this posuton J
2 l studied economtes and business -
3 Recemly l have werked on scveral succe~sful cases _
4 ln my previous role l ran the Creauve Department tn Bonn
5 Up to now !'ve managed to find solutronll for dllthe compames l have worlc~
wtth.
6 Over the last year J've met wtlh all the coumry manngers
7 ln my currentrole as consuitant to your company I'm lookmg to lmprove
yoursales figures
8 At the moment we're worklng logether wil h a consuitant
9 Over the nexr year 1'11 spend t wo weeks ln each department
tO ln the future we may havelo t.rrgel a d illelent murkf'l
3 Complete the table wíth the time phrases from the sentences ín 2.
TaJking about Talking Talking about TaJking abGut
the past about recent the present the future
experlences
Last year
Tatking about the past 5 Oive a presentation about yourselfto a partner lnclude:
ln rny 1 t11s t ht>r prevtous • you r education
rofe . • your prevíous employment
From 2002 to 2005 ...
• yourrecentexperiences
L~~~ year
• your presenl role
Tatking about recent • your plansfor your future .
~~rlenees
Up to now @ )) lnreracuve Workbook » Email and )) Bxercl11es nnd TI'~ ts
Over the fast year •
Reccntly
Talkmg about the present
At the momt nt .
ln my l hl l hur current role ...
Talking about the future
ln the rut He
Work with a partner You need two coins and two copies oitbe Student's
Book. Use the board in one book to play the game. The object of the
game ls to reach the final square first and become the M.D.
Start on the FIRST DAY square. Studeot A. toss your coin. !fit lands on
heads, move one square. If it lands on tails. move two squares. Follow
the instructions w ritten on the square you have landed on.
Student B. toss your coin, and so on.
Refer to the second Student s Book, if necessary. to remind yourselves of
the language you need to use.
lmroducl' vourst'll Ask polrtely what your ~ti a clrem ro conhrm Spell your llrsr namto.
lo ~ partner and tell coUeague·s phone a deUverv He she Istn surn~me. and t11e name~
thom somel hlng about number ls. ln the offlee ot yuur comiMIIY
yoursell.
Dlsc:uss VIM prngrcss Oeleqat~ rhrce tobs to You are off slck. W€'loome a visitor to 'Y our I.1PIOP ls siolen
on the new compilny you r pa n ner MtSS A TURN your tompany M' ) r 1
cat Jtogue
Chosen phoro~ ./
Wntten te~t 11
seot to pnnrcrs 1
Vou ~re SACKlll CMü ln d l ~ com~ny M~ktl :a lunch Suggest how to lle~l G•vt a short form~!
lor losing a cltent Receptton atrilngement wuh your wrth t he numbl!r of ptt~~OIIIIOII ~boúl yow
GO Bl\Cii TO STAilf partner lor next week d•ys otltaken by start tompany
tn your departrnl!nt
Respond to your
p~rtner'' ~uggeslfons.
hpt;am thi! tfl!nlb and Tell vour partner lovile your partner to You are having ~ You illi! SACKEU
l:h~nges ln one ~1ca of l the number ot go to the t he.ltre with busrness lllneh tor m1sstng a meeting
voor c:ompany to Y<! Ur employees tn your you rhis weekend Recornm~·nd \Umt.o food GO BM!< 10 STARl
parlner Choose lrom tompany to <l partnl!r.
Stt~ emnloyl'es· sati.'~ 2 thr fX'rtl'n tagJ• of
m-;n.eu. women
3 the poouldtron of
you• c:ourwy
'You r tompany rs gorng Vou go on holldnv. Tha nk your partner lor You are al an rntorvu1w
to OU ISOUrCt' the ll ~ll' !o A lll P.. showing you arcund lor lile post ol
Oel).lnmr nt Mnke the11 campany and say Milnaglng Dtrec.tor Otvr
pr~'illcllons about wh•t goodbye. a presento~llon about
wrll hdPPtm yoursell
Working with words Business communication
1 Match 1-6 to a - f. 1 Racbel Steadmnn meets Gldeon Lack at an
l O ur annual sales a re ..JI_ international car show Complete the conversahon
below wi th sentences a- j .
2 Werebased _
3 Wemake _ a N tet to meet vou IlX.
b Can l mtroduc~ you to heJ?
" Wesell _
5 We spectalize _ c And what do you do7
d What 5 your name a~am?
6 Weprovidt
e What about you?
a phone servtce$.
r Thts IS Rachel
b 10 ma ny different countnes
g So w ny are you at an International car show 7
c 111 phonesfor children under twelve.
h Gftn+tnt1'0tltK:t~m)''<('W?
d ,.,.,..-t 300. mtlllen
Ntce to meet you
e mobtle pliones
Whut dot•s tht· compuny do?
r IJI the rlOI Lh Ol lto.ly
Rachel Excuse me Ca11 l sit here7
2 Choose the correct word in iralics to complete Oideon Yos, of cour~e
the text. Rachel rhAilk~ very much 1 ~ I'm llachcl Stcadmdn
Gideon l'nt Otdron L..t~k
My r.ompany 'proeiures l (H'/)dllt+!l ~pecral!zed sof twate
Rachel Oldcon Wht•re arc you rrom?
for the film Industry Our hPod l based offlee ts near San
fr.:tncl!>CO, but we olso spectalize l opetatem Europe éUl d the Oideon I'm from Swtl7.Ct land origmally But l hvc mrhc
C;~.ec:h Ke pubile now And 4 ? W here are you bascd7
F.u East whE>rr wehave two •serVIces l subsldtanes. Tlrere a re
•ISO omploys l omployces tn the compa ny We se/ll sales Rachel ln roronro
ou r produrc l goods 10 cornpames Itke Dreamworks whiCh Oideon And who do you work lor?
'p1T1VIdt l make anim.Jled move 0\lr technology ls very Rachel Sos Pcrho~ps you don·t know u
new, so we don'l have mdny 'competttors l (Omponfes Cideon No. l don't 1
Rachel It 'san advcrusmg ·lgcncy I'm here wnh Hondll
3 Complete the sentences usiog a s uitable word from 2 It , on~ of our eliems •
m the correct form Gideon I'm u teiKhlr ot Gteek litl!llltute
l Wt have annual saiJ:J._ of S25 mtlhon. Rachel l hat's unusu .. l
2 Not many m the worldhave more lhan Gldeon I'm here wtth mv wtfe Shc works for BMW
100.000 employees. Ah there ~ht: is now •-
3 Totalgaz ts one ol the _ _ orTotal Group Rachel Yes. ot coum: That woutd be ntc~
4 Wf! only se IIthesc - - - - '" Europe and North Cideon Sorry,
limertcll Rachel Rachcl. Kachcl Steudmt~n
Pr~'>sem s1mple 1 Compl e te the s entenc:es wilb a v erb from the llsL
~• rt start 11 url-. ,., or~ '
Form
ap•·' 11111 'l ·pcc .r h zes have.' lt!tl1
Posltlv e: Add t or ·e• after the vcrb wuh Irti she l fl
J l yrru l WI' / lile}' sped alize lll Latm Ammcan musrc l he company hal rnree sub~td l.lttl":• rn rhe Far 1 :ISI
Hello,
Bcst regards
Oena Suarez
105
Working with words Business communication
1 The people in sentence s 1-10 alt have problems. 1 Look at the three d lagram s Whic h dtagram
Matc h problems 1-10 to thedepartmentsa-j that they l ts a pte chart? b
calJ for help. 2 1s a graph?
l 5" o of lht: producl:. we made today were defecJJve ...1L 3 '' a tdble? _
2 My phone docsn 1 work 4 show~ rlses m ~~~~~·~?
3 l need a new ass1stant tn my department - 5 show• nse:. 11nd falls m s.-1les?
4 l wa nt to do a course to trnprove my English 6 ~howsthe b~akdown of sale5 by regton?
5 l don't know If wehave enough cash m the bank to pay 7 doe:.n't gtve o~ ny Rgures 7
tht& suppher
6 l w11nt customers to know about tbJs newproduct. _
a Export s ales
1~
7 l want 10 buy some new furmture for my offlee _
8 A custom er has JURI ca lled to say he tsn't happy. _
9 J wan t to know If we can u anspot L an order to a
cublomor be foro Fnday
10 l neod a new pro)lram whtc h works more quickly b Export sales
AmeriCita ( 17%)
a Costorner Services
b !.OgISI lCS Al nea (10'1o)
c Techmc.tl Suppon
d QtHthty Gont rQI
e Ttatntng
r Ftnance c Totalsales by qunrter
g Human Resource.~ Ql S24 5 ro
h Mukellng Q2 $22.3 m
l IT Q3 S25 lm
Purcht~~tng Q4 S28 2m
106
Language at work l Asking questions
107
Working with words Business communication
1 Complete the text by finisbing tbe words. 1 A ca tering campany has done some research into
buying a new marquee. Put Lhe s entences ln the
Masal Barefoot Technology report about the research in the right order
The Swrss engrneer. Karl MuiiN. had the aonzmal tdm for MBTs a _j_ The purpost of our research w<~ tu hnd J n"w
whr•n he nutrced that walktng rn Korea wuh no shoes helped hrs m<~rquec to repiace ou r old ones We Wl\Oicd
back patn. Back ln Swttzl'lland he started expenmenung wtth b Ftnally. we tntcrvtewed the cu~tomer and our
shoe) that copu..'<l barefoot walktng. He d1d some 'u.m.___ __ employees Wt: asked
L Alter ten ycars he complet~ the 'd of c _ our technu;ran:. what they thought ol the marquce
hiS rust slt!X' th<> Schntt Masar IMasal Stepl, but he did many more Wetound
•p l _ belore 1t went on the market. When
d thnt the T-system wns eastcr to pack and transport
he waH~ttslicd he 11 the wrrh the nome
than ou r old ones
ol 111 East Afrlccln trlbe the Masal, who are welt l<nowt'l fol runnrng
barefoot through the bush He 6 the shoes 10 2000 and e to the Snles Dlrecror who agreed ro let us have one
sol d 20.000 pJlrs ttlal year Slnce rllen, Karl Mullm has sold over a on t nal
mllllon pdlr~ ol MB1s ln 20 diffcrent countries rn the world f Why d1d we dtoose the l-system Marquce·l B~cau:;e
of lts ~pacious dest!{n
g _ Then, we took the murquee l o ou r next venue and
2 Complete the clues to the crossword. Then use you r put h up
answers to complete the crossword. b _ First, we conrtlcted Bond Filbrlc<tttons which
Clues across produ~es marquees We spoke
4 Ou r carpoehog system IS much cheaper for t.be sta fl lt's _ to flnd out how easy the marquec would be to
more •,.o,lomlrnl trunsport
6 Ou r new car 1& much easíer to park h 's very _ _ __
for dnvtng m the centre. 2 A restaurant has done some research in to buying new
7 The new rec••ptton area looks more modern lt's qwte uniforms for ils staff Complete the report about the
research u sing t he phrasu below
8 They took a Ion l! ttme plannrng the new model lt's very ftn ll) Wc l< o eJ ll V.r o -d
Then Why do we need Wc 5poke to
CJues dow n F111ot :n"' lttlf ~ W a ~.cll custorne~ 11nd s
The new offlee rurniture ls exa~:tly what we needed lt's
very I'm here to repon on our rescarcll ln to compani e~ that make staft
2 The operating system on my computer 1s easy to use. It s umforms.
very 1 Ih.f.PJI!]XJ>P_ of our re.~l'otldt was to !Ind a comp.~ny thd\
3 Jack's new PDA flt:; in his pocket lt's qulte - - - - creates ongtnal destgns J I a reasonabiP pnce
5 l rea lly Bke our new unaforms. They're reatly - - -- _ to hmlt he best
com pa ny to de~1qn our nox t S!ll ol un1forms
l nf'w unlforms~
BecaUS\' customers h.we compllltnetl about the ~ppcarance or ou•
2 serving staff. • we
made il llsl ol alltile pos~lble comptinics we c;ould llnd.
_ _ _ wc chose the too
threc companlt>s. _
the Sa le~ DepJrtmtmt of I'Jch of the cornJ)d•ue~ é:Jnd o~sked Illem
to senrl us a Sdmpt~ design
- -- - - -- - - - - - rhrc;e members
6 of slilll wore the ~mptes ln thn rest<J.IIanl for a week
of the unlforms ·- -- - -
the most poputar umtomt wtth customer~ was the one deSigned
by Bus1nuss Stylc bt•cause nl us brrght colaurs and modem design
The stAlll ilho preterred th1s unlfOITTI becauso It was comfortabl>!
and easy to wash
Language at work l Past simple
P sL stmple 1 Compiet e the text wlth the past simple form or the
verbs in brackets.
Form Lust week l t (Ile) very busy. On Monday morning ou r
Will
Posltlve: Add ed IP the lnllnitive ol r~gulur verbs. llrggcst cwnomer (vrsH) ou a flc lory
Wt ftartHJ wnrk at 7.00yesterduv l (meet) her 111 the atrport .at 700 111
Add -d ro the mhmltvc or regu tar verbs cndang 10 ·t t he momanR and • - - - - - - - (take) h~ r to the
Slrc ln·od m Swuurland planl ln the tftcrnoon we ' (h.ll!e)a
Changr the · l' to ./ and ndd ·N Lo regular ve rbs endrng ln mceung whrch ·-------~ (not fm tsh) late, and
consonant 1- ·Y she - - - - - -- (want)to ~ee., show altcrwam s
H~ trltd tu fiud a "~"'job. On Thesdoy l ' - - - - (H y) 10 Her h n for 11
conference ln the .rltemoon l ' - - - - - (make)
Duublt' the final con5onant ot short regul ar v e.rbs endmg tn
u prcscntnrlun which ' - - - -- - - (not go) VNY
vowel +- consono nt
weil The next da y l ' _ _ (go} 10 Stul!gart
l stctpp«< thr cur
to meet o supplter On Thursday wc
Ma ny ver~ 1rc Jrregulu.r, lrregular vcrb torma do not end in (intcrvtcwl cundidnte~ for lhe new salell job~ but Wt!
td (nPtllnd) anybody sualitbh.• ln
For lrreguJa.r ve.rb forms see page 134 the evenang 1 14 (plilY) iquu•h 111 the
Negatlve: Put dtdn't beiore the inllntuve ot both regulor and comp11ny tournamem , but unlortunarcly l
arregular verbs (not wm) On Fnday l • (reply) 10
l dldn't want to b# laJt for tht mettrrtg ali my emarls and 11 (wt arc) a
Tht ~ dldn't SH ll~ managrr propo~''' for an Awmlan company ln the nltemoon l
Th!.! vP.tb VII doe~ not <Jse l he auxthary var b dtd to form They sroyed <~l the Htlton
lile fleí:dhVO Ol QUeSilOilS 6 When _ _ _ _ _ _ the
r: n tn.Ji'l'( w.un't m t~ off/Ce yestl!fday compt~ny?
Werr the prr;dt, t• .wlf·cleSJgned? She jained the campany last ye<tr
7 How long
wrrh the vt•llors7
l ~pen1 ali day wíth them
8 How many ernails ?
We sen t nbout ,, hu11dred
!09
Working with words Business communication
l Name t bese campany beneflts by matching a w o rd t Cho ose the correc t res pon se
from A to a wo rd from B Where 8J"C we wtth the LutthoiiSll COI'llract?
A B a W~ Mun«lll
materruty membor~tnp b Thl'Y haven 1 s1gnt•d yct
fleXJble ch1ldcur!.' c *'"· "'~ are lhi!Fe
p.! ld ~ch em t' 2 l dn't contaci the IT M11n11g1.'r - h ts hne':; always busy
private phone a l'rn very busy at the mom~·nt
aym h ou ra b Cotn you call htm?
comp~o~ny kolid.ty c OK, leavc 11 Wil h me
mobtle leuve
3 Have you prep.tred the Job des~;npllon )'t:t1
pension car
annual a l d td 11 las t week
hcalthcare
subs1d1zed bon u:. b l can deal w1th t hal
c You'rc very ~hort nr t•mr
1 l get llvt! weeks c1 ye.tr JlJJ.Id h9(1c=ta.,.v~- 4 Can you dcal W lth th.ll custonte• ln Lu Ros (or me7
2 l don't pay any medical bills a Have you done rt?
3 l use 11 durrog the week tor work. but l can also use 11 at b 1'11 leavc 11 IYIIh you
thl' wel!kénd rar fam1ly trips - - - - - - - - c l've u Ireadv spoken to h tm
4 l don't thi nk about 11 now. but 11 wt ll be very uselul when
5 ll's Fr1d.ay, and we havcn 1 c ven hntsht·!l the hrst p.Jrt of
I'm 65 - - - - - - - the presentauon
5 My daughter h..un't stoned school. ~o it's great ro have
a Ve· , llme's running out
help Wlth the.
b We'w: Hiready donr. 11
6 ll's a new club, so nilthe cqutpmcnt ls teaily up-to-date
c Where 111e we?
7 Wt get an extra t wo days' pay tf our resultll arc S"te 2 Stella Wu and Anto nio Broccl are distussing t~
h1ghcr thun the last yea1 intro duction of a new flexlllme s y11 te m in thei r
8 t do ali my hours from Monday ro Thursday Then l hnvc c ompany. Complete these sente nces from their
Fnday free ___ - - - c onversatie n wi th the word s ln the list.
9 lt's a really 1mportant btmefit for women who want a .h lll i] PJcJy OOU
Iamily _ Where out wtth
10 l caneven warch TV on the new one they've gíven me' Le>~ vc ltttli!H yet
Hollit I'Oll ever Ji"'n IM 1bj Mal/al? you JOlned thrs co mpany?
No, nt."wr 5 Has l Havr she milde many ca lis tod<:IV?
-.1 Use the pn.-sent perfect to tafk about ocuons which stortt:dJn 6 llaw l Dtdali the candtdatcs cocnc for lnrcrvww yestcrday?
the p.ut11nd Utt.!o contmumg now Formore Information, see 7 lia vc you rccctved l Dtdyou l'('('t'IVC 11 bonu:s Ifi Utc Iasi 6 1X
Pilllel 1:.!5 mnnth:;?
/'vt> work~d llen jár fhre. )11!01'$ (aud I stlll wo r/r lll'rt' ttCIIV) 8 llaw you/c>amr l Old yot1 leorn o.1 Int ln your !1:1~1 rob?
S For pJst .sct1oru. whcre tht. ctme doesn·c mclude the ptl!llent a Nu. ncvcr
u:.e the past ~lmple
b No, l havcn 't Our resuhs h.ivcn't bc11n very •ood
t hfJvtn 't sun hlm today. but/ saw Jum yuttrt/Qy
e Jusl one or t wo tht.~ morntng
d Yes. l d1d J d1d aeverat JObs whcn J wa~ a srudcnt
language tip e No. l drdn t l d1dn t have much respons1b1hty so 11 wa a
Fer re ular 11erbs the past partrc1ple form IS always the verybonng _
same as the Jl.1SI Simple· verb ~ (fM Yes, It w"' very well-wntten .J_
for 1rreaul.~r vorbs. tha past partrcrple and past Simpia
g Just one pe1110n wasn't then~ _
form~ tllt somelimes the same. For a Ust of trregutar
V<'fbS , SI e Pllge 134, h No. l ha11en't hud time _
lll
Working with words Business communication
t Matc h the verbs t-6 to nouns a - f. 1 Choose the correct a n s w er in t talles in sentences 1-6
a a personalized service Then mate h the sentences to responses a-f.
conduct "'
2 encourt~ge _ b repeat busmes~ What l /law do you th Ink \boutlh.lt propusal?
3 of ter c customer loyahy 2 Art l Do you agrcc that we should contact them llOW?
4 deal wuh d compiaints J l th1nk you 'rt l you ha w r tght
5 get e~ 4 l don't teel wc .shflulrl l •houldr,.t do anythmg now
6 meet r the needsof customers 5 I'm not l J do11't agree wuh you
6 WItat l How do you fcel a.bout clo~mgthe tacrory?
2 Com pl e te the textabout the Customer Service
Departme nt of a telecommunications campany w it h a a Good l m gh1d you 11grcl.' with me
s ultable forrn of a phrase from l. b l don't agrec wtth 11 at ali . ..L.
O~velopment s ln the telecommuniCatiOns mdustry happen c Yes, l do
so fast. thut we ure ulways 1.-J:Qru!uct/ng sui'WV> to flnd d l ugrec with you Ir' roo eurly.
out cxactly what ou r customers want e It seems hke 11 ~ood tdeu
Wc ln 1he 2 tsl century f Whv not?
by orren ng quick and easy connect íons to Intemet users.
Wc have a call centre which is open 24 hours a day to 2 The partlclpants ln the meeting below a re dlscusslng
_ _ _ _ and we charge nothing idea.s for lmprovlng phone skllls Sabina Dusek
tor the call. We by does n 'l agree wi th the oth e rs. Complete the dtalogue
g1vmg free local ca lis to customers who have been wnh w ltb phrases from t.he list
us ror more than t wo years 1d ",t tn in~ l \hu l you're rii;ht
We _ _ ----------------bysuggestmg do you lh111k personaily ll
waysol reducmg thc1r phone b1llto rnd1v1dual customers dn yuu lee l l cton'r ogree r nil
and tius me.tns wt • Hhlfl• ~lult~~;,.,kl I D reo
from them Albert If u cuMomer ha~ a complarnl.
1 _ 1 tltmJc ~t<Jlll!lrlJJ/d ~av sorry tmmedtalely
3 Decide if the word in italia l n each sentence is right
(.l) or w rong (X) Ch a n ge the words which are wrong. Sa b ina rm so1 ry. but
_ _ _ _ _ _ _ lf tltev sy
l ll was possrble to contact the manager, so l sem h 1m .ln
sorry. t hot means 1t's ou r fault
ema11 l I"IJ'<mtblc__
Janek Oh 3 sa
2 W1•'re very happy wuh ourcourierserv1ce because the
Wc'rc JU~t st1ymg that wc on· sorry th"Y have a probkm
drrvcrs ure so reliablr!
Customers hke to hcar tht~l.
3 Tht person on the phone was very helpful, so l made n Alben ~ w1th
complat nr
you . Ja nek ln .1 survey wc did rcc..,ntly mnny of our
4 We cnded O\JI cleantng contract because we were customcrs said that the parson they spoke to dido t
5attsjurdwith the servu:c. underst.1nd the difiicuilles they wcrc havmg
5 The bo nk gave us a s pecra l rate because we a re /ovo/ Janek Wha1 ~
customer~
abCIUl this. Tomus?
To mas Weil. "
there's sorncthul!l ewn more Important here roo rnany
Sitil f a re leliing customerathal tllrre's nothing they can
do They say the problem ls the c:ustomer's f;Ul\t That s
Jus t not acceptable
Albert Yes ' - - - - - - - -
Ho w
------------------------~
dll th1s. Sabma? Don·l you agrce?
Sabin a No. I'm illra1d l don' t l rhrnk that some c:ustameB
try to make us pnv for l heu m1s1akes But l agre" that Ifi
Important to be pohte and hM cn careiuily first
112
language at work l Comparisons
2 Double a censonam alter B vowel nt the end of short 4 Horels 10 London are -------~ (exp~:nsrve)
!han tn Puris
ad)CCIIVI!S
5 llhmk our nc:w brochurt:. ls - - - - - - (gnod)
hot hotl l!r the lzctte~t
thnn uur compethor's bme hun:
'•r, b1q}/er Ih bJgg<!SI
6 O ur (famoub) product ru 1ho.- VS 520.
3 Sornl" udjcct lves 11re 1rregutar
7 1995 wa a (b.rd) y r .11 for ou r
ri .. l ' tlr b..lt
cumplln)' cvcr.
bad ~'Om' Ih~ "'"'ft 8 Gt'rmany is - - -- - - _ (big) countr'' tn the
4 Add mafl! and most to lwo- or more syllablc adjccdves EU
~nJ VI!' mor~ ezptmsrv,. rll.. most rxprn:n~r
5 Add r/ton after the comparallvt' to comp.m~ two thm~ l
2 A com pa ny is laoking for a new office building. Read ...-o
~
pc!Ople
the ln fonnatron about the three posstblhues. Tu:k (.1)
the sentences which are true and correct the fal5e
....
n
r:;·
Thr Salt'J Marragu iJ marr popu/arthan tht Finonelal 11)
-=
sentences
Managrr
Note: ln the aupellauve tonn, you can also usc m.v. our tlrtlr, Bullding I'D
etc lnstr:lad ol the. Master Edison SorJa O'\
To wer Bulld ing Polace
Use n
Bulit 2000 2009 1989 c:
l U tthe comparutJVI! 10 compate t wo thtngs.
Size 500m1 300m1 1.000m1 ,.....
V\
Fnd(1)'1 art bettuthan MonduyJ o
Cos t 25.000 8,000 25.000 ::l
:l UR" the superlauve to eomparc one thmi to many other -'
€ l month E l momh €1 momh ro
.....
thmgs
V\
Sarurdays art rht bnt Dtstanc e 5km 20km Okrn ro
fro m c ity -.
3 To say somettung lll the same. use us + adJecU ve ~ as <
J.(y cJJfil'& IS OS big O$ )IOUr'S
centre n
ro
4 To 1ny ~onu:thlng ls d iITueni use n(}l UJ+ adjt:cuvc: + tJ.t Tht Mo~stcr Towerismore mndcrn t han tht• Edison
f/us macitint i.tn '1 as comp/lcall'll as the old on11 Bulldm11
T/re Ma~t~r rcm.c•r ls not as modcrn as /t$/I'U mmlcrn tlmrr
tIrt Edisora But/ding
2 The SorJa Pdface IS latger than the Ma11c:r Tower
3 rh~ Edison Bullding ls the muM t'XPl'nSIVC
4 The SOrtil l'alace ISmore dtltícultto gr t to horn the Cll}
centre t han the Master Tower
5 The Master Tower r:m't as modem as the Soua Palace
6 fhe Edison Bullding is the l11rgcst olt h" lhrce bulldmgs
7 The Soriu Paluce ls more cxpcnslvc lhun the M11srcr
Tower
r y
8 The Edl~on Building ls urther from lht• ett ccntn· thnn
the Sor ta P11locc
lll
Working with words Business communication
1 Complete the sentences 1 Match 1- 8 to respon ses a-h
1 Our ~~ • lands tn Helstnki at 19 30 l Otd you have a good Joumry? .L
2 l hopc we w til make ow to New York m 2 1~ th ts your ftr51Ume m Tokyo?
l·rankfun 3 Did you ee the pnlace?
3 Wh;u 1101e does the t nun to the atrport __ 7 4 Do you olt en go away on business?
4 Wou ld .til passengers tor Fhght LH 129 go to - - - - 5 Where do you usu~lly go on holtday?
lb"? 6 Ar e you lnterestc:d ln wotc:r s poll&?
S Wc hu ve a _ _ for a double room fon wo ntghlll 7 What kmd ofmustc do you hke?
6 Excrctse _ _ _ _ tn the hotel tnclude a pool. a spa, 8 Whatdtdyou thmk of the: Dall muscum?
il Od a gym.
7 How ma ny pteces ol hand - - - - can l take on the a Ye~.l.sm l love wlnd .urlinij and Jct-~kung
plane? b Oh, anythtng really And l love going tcr conrerts
B PassengerR wt th small childten usuolly the c lthought It was xrllnt
pia ne flrNt d No, Utlfonunnwly l dldn't ~et the chancl!
9 Wt Wtlre lJ tc: bc:cause ou r plune wus - - - - for an e Yt.".t.lt Wtlt. 1\n.Hht.Ul~ llltil u,jhoti~t.'flly•itH11rr~
hour ln Stockholm r No. l cum c a few limes whe n l wus <~ student
10 You eu n put vuluable~ in the: _ _ in your room g l usu(IIIV go to Greece wil h rny Iam tly
h Yes l hove two or three mps a momh
2 Match t-9 to a-1 to make phrases. Then complete the
scntences with the phrases. 2 Complete the conversallon wt th a word from the hat
l stnglt b l a bulldmg bl'!'l [)1 ll ~l l 111
2 ~huule _ b bed
A Otd you have a good '-l!iil - l
3 dcpurture _ c tnp
B It wasa btt unng llctu"IIY We werl' delayed for 1\\0
4 key d bus hours at Heathrow
S termmal e de!lk A You must be fed up then H:we vou ,,_ _ _ _ to
6 double _ r room Marrakech bt:lore?
7 onc·way _ g lounge B No. thts ts my fir..t vrs11
8 busrnen _ h card A Do you travel abrond on busmess?
9 check·in Iteket B No hordly cver Jpr eiN gm ng abro:~d on hohdav
My hotel room was so small that t here was only space A Really? Whete do you usually '----I
lor u mr~/, t>rrl B Wc go ~omewhcre dtllctent every year wt year we
wcm to TI1a1lund
2 Wc dtd some shopptng m the
bcforc we wen t to ou r gate A D•d you the Hecllntng Buddha?
3 Shc couldn't get mto her hotel room because she didn't B Yes. l d1d Ban11kok w as renily tn teresung
hnve hvt· A • you vt~tl the t•t.mds. too?
4 Thcre"s ol betwet:n termmals every B Yes Wc wt•ntto tht.> ISiilncllrum thr fllm 'The Beach·
nve 1!1111Uil'S A What did you or 117
5 J.ttk's wl fc uccompan1cd him to Paris. so the company B It Wil& a bit dlsappolllllng re~ Ily There were too many
bookcd ol touriNts
6 l hr• tllld droppcd us orr outside the A What - - nl films uo you llke?
7 He bought a __ to Rome because he B l prefer action films reali y And you?
dtcln"t know when to come back. A Ml' too And thrtller$
8 l' he m.ut.sgcr ol the ol hec ts ~way on a
- - - - - - - - th ts week
9 They told us at the - - - - - - - - thatour flight
was cancelled
Language at work l Countable and uncountable nouns
"i C> UIlS 1 Wrlte the wo rds from the lis t 1n t he c o rrec1 p la ce ln
the table
Form
l NouM nrto either c:ountable or uncountablt• Countable nouns
bill J11ght hutcl mfnrtnálrnn lu&!:••!'C
murwy 1' .:rvrmun ~uu~., ," trnvcl w rk
have a 91Mgle and plurnt ronn Uncountabk nounll hove one
lnrm Countablc Uneounteble
Cou ntable nouns · room (roomJ1. bus (bu~s), c11y {Cit/es)
bt!l
Uneou ntable n ouns money, mformatlon luggQ#
l ., piural counwb1e nouns end 10 ·~ bw some are U'regular
f'"IOtl -+ propil' woman -+ K!Offu•n chtld -+ chtldtrn
l U$1l u 01 a11 wíth ~mgular counwble nouns
o f'I.'HrWJ/Ion an appotmmem
U. -omt with pluNI countable noun• and uncountable nouns
som t fa(l/1/tll~ some Irifor matlan 2 Choose l he corrcct a n s w e r rro m the word s l n irall~s
4 Srngul11r countdblc nuuns use ll srnguhu ver lJ forrn l don·t need to take much I111Utry luglll.ll(l' ~~~ rm only
lJ tltm• a shuttlt bus IQ Termmal J.' .itllylrrg lor un e mght
M1jllght ts deltiYNI 2 Ali my mon<:y u l arr lll the ~a re lll my room
Piural c:ountablc noun~ us e a piural ~rb tonn 3 There ts l Ort 11 lot of trathe today
AIW' tht" mamrpeop~ QJ thlt chtck·tn da k7 4 How manvl much people arc warung lor the &hull h: bllli7
The tfcbu ann't ~t~II!UW
b th• n time for u.1 to loolc ín thi D111y Fru .rhop? 6 My wo r k ti l arc very near my house ;:;·
7 How much l matr.v ttme hnve we got betore we board? ~
-
Our tuuage is ulreudy on the piunt
8 The mlormatron Lhe hotel recepuonrsr gave us wnr l wer11 ::!!
~
Many l mucll w rong
~
Use 3 A possenger ls chec king l n fo r a Right. Complete th e
=;i
l U e ma ny only w1t h piural co untable nouns con vers atio n w lth a sultable wo rd :;u
<:::
How many garrs a"' Illi!"' in Termmal 17 A Good mornrng Can l have you r passp<Jrt, please'/ (t)
115
Warking with words Business communication
1 Choose the t wo possible correct answers from the 1 Put the se wordsin the right order to make suggestions.
words ln ita/les. l we l team burldmp l o l Why orgamze aon·t event
l asked tht companv to g.ve me a quo1e l a dellvery úate l Why don !1!'1 ori!flnlua l('am:bwldt~tt: '1
ltft-fflqlttf'Y 2 ilbout l we l order /thtnk l Maybt: l caneclling l the 1
2 The customer a~ked me for a rejund l an urder l Jome should
pnn~
_ _ _ _ _ _7
3 J nek called our suppher to make some mformallolll 3 ematl/ l lead l <:endm& 1 to l How l .m l about l Office
on t!llQIIII'\' l a eomplamt
4 Wc looked on the website to track the slupmtnt l 4 thrs l tomorrow l Wl' l Itbout ltalk l agatn l Shall
dl'livery l rejund ?
5 They WCie ltllt: paying thetr (ast bt/ll goodsi/liVOICe 5 ln /loca l l newspuper l Wt l the l c ould l udverti~
6 Eve conthmed t he order l price l compiaint by emarl
7 Do you evcr purehabe daltvenes l goods l pTQducts on the 6 Wi l h l dll>CU~S l Wt: l 111dl11lger / this l J / the l SUgge$!
ln temet?
A Ccm vouirt me Jw~~ o number to comaCT you on? 6 Don t worry about the taxr h worrt fx-ltJn't bemgl•ttc
B Just a momrm 1'11 g t ve 110u rnv business rard 7 l con't stilnd my JOb nnv lon~:er. so lm P,OinH ro lortic l /'ll
look for 11 nt•w one
qomg w 8 Sht~ plnym~o~ l $hi!'ll play tennrs toni11h1, so she can 1 go to
rhe dinnct
Form
Positlve Subjed +am 1 is l o~+ gomg to + velb 2 Complete the mi ni c onversaUons. Use the wt/l. gomg
I'm go•nz to look for o ".,,.,JOb ojtt r tlrt holttfoys to. or the presen t conbnuous form of the verbs in
Nepbve. Sub;o:<:t +ont l iS l arr + not + JlOingto + verb brackets
H lsn 't fOing to wort lot~ toniglu A l can 1 hear you very weil
QuestJons ant l iS l arr:+ iUbJect + gomJl to + velb B I'm sorry l ll&m __ (s~ak) Ul' a hull!
An th~ty gomg to look{ora n..w htat.l of dtpartntt!llf? 2 A How .src you getung on wnh th.:tt PWJcct1
Use B We
117
Working with words Business communication
l Complete these sentences wil h words from the list 1 M atch 1- 10 with a-j to make ten sentences you can
You may need to c h ange the form of the words. use in a meeling.
•llL ~ll ~hú re l We're here today ú.. a catch that
cxp.md launeh 2 I'm not b you s;~rd?
'"''""""
llllprC>V~ diSCQUIII Uoosl 3 l didn"t c whh you
~ltrBCl 4 What w as that d . to-d~
5 Could you be e to the next potnt?
Nobody knows ou r brand 111 this councry We need 10
promorr n 6 We'n: getung off r mor .. ~pcdfic?
7 we·ve covered g wiMI we've agreed?
2 If you hnvc a loyilhy card. we tan ----YOU a 5o/o
8 We can come back h the SUbjeCt
discount
9 Can we move on cvervthrng
3 W~: only h.w1• B amaliliharc of the European market and
tO Can we sum up J to t hill hit l! r
wc need to 11
4 Wc arc the new produci tn Asia next week. 2 Mlke Thomson has called u meetin g One of the
5 The new brlght colour~ lor our produci have---- ltems on the agenda is the problem ofwastlng ll me
young~r customars in meetlngs. Complete the conversalion with the
6 The very good ~ummer helped tc> _ __ our ice sentences from 1.
erearn sales Mlke OK. t.ll\ w~ stnll? Ws• ,,. llcrr• IJJtfu.JI_JQ.drffiiS~ hu\\ to
7 It w til be tJifhcuh to rh e Chinese markeL muke ou r mcellnRS more eflecuvc John c:an you tell us
because wc have no experience about wh01 you're doing tn you r department?
8 Wehave _ _ ou r product range by mrroducmg John Weil. we've liliioduccd the t:oncept ol the hve-mtnutc
clothcs for chtldrcn meeung And u's workrng very weil
9 If you h"' ve you r student card. we can give you a Pilar lm sorry, · - - - - - - -
___ or 1o• Dtd you ~H~Y a hve-mtnute m~ung?
10 We need to incre<tsc ou r of the European John Yc\. but 11 ~omcumt.os goes on lor hall an hour
market Hachirou Sorry. but
l~ 11 a tiv~ mtnutc mL-ettng or .1 hall 1111 hour one?
2 Match lhe type of advertising 10 desCTiptions 1-6.
John Weil. the rmportnnl thtng ts t hitt 111 short
d. a~hnt dv rt Mike John?
outdoor bdverllslng dttt:'..+mrttl How does the mceung work exactly7
wortl ot mouth l V dvtr1tsem..,nts
John We meet every day alte t lu neh and you inform
t recerved thts brochure 111 the post this mormng cv~:ryonl• ol whet e you are on your WOJ k and .
1/t(l clJ11QI/ Pilar Sorry. '
2 Look o~tthatl>íllboard. They" re 11dverustng tbose runnJn~ J ohn l >aid w~: n1cet evet y d,ly nfter lunch for an updatc
shoes againi S11bíne Why uftér lu neh? Everyonc'r, fo~lllng aslcep lhi!Jl
3 i love ihnt adl They've shownit thrce timest his evemngl Mike l th ink •
Lel's JUSttn ik aboulthe Idealtself Th~ tim!.' ol
4 Let's go to thnt new Jopnnese restaurant Rudi said il was da y lsn't tmpon<Jot ll we hiJVO ume.
very good
5 They pul ou r .ld on page 10. There arcsamany nther ads ( 15 manutes later)
thl!te tt"s dlrncultto see 11 Mike OK. lthtnk
6 How much do wc have to pay to put an ad on that on the
websttc7 .. ubJeCt of tht: five·minutc rn~:eung
- - - - - - - - o n the
agenda how to tnlorm st<~ ll ot dectsrons made tn
mceungs?
(20 mmutcs later)
Mike So, very qurckly
today?
Sab10e and P1lat a re going to
118
Language at work l Modal verbs
1 Are th ese sentences true or fa lse for you r coun try?
Mod;ll verbs Correct them where nece ssary.
Use You're not aliowed to dnve o cur ti you don'r have a
1 ro d-.Knbe on acuon which is nccessary, or a legal hcence
obhg.mon, woe hav..· ro or need to 2 Car dnvers have to wear a scar belt
You hav• to "~'a JI!O/ btfr whrn you art dnvmg.
3 Car passengers don't need to wear a seat beh
~~~need to rompietc our tax form befort Sth Apnl
4 You can 1 smoke in n•swurants and pubs
2 To descnbe on Ilelion whtch lRn t necessary, u~e don't l S You·re uliowed to votc when you ore lb years old
doesn ., haw to or don., l doesn 'l need ro
6 Products wtth lot~ of sugar nt>ed to carry 11 health
Wt don 'r havw to work at weekends m our compony waromg
1'hl' rtport doesr~'t havi' to lit flntshed today 7 Schoolchtldren don'r to wear .1 unifol m to ~chool
hDVf'
3 For an aclion which ls posstblc or perm ll ted by law. use can 8 You cnn rettre when you are 55 ycar~ old
or /;(' allowf'rl to 9 Adverttsers aren r allowctl to camparc their products
You can /~,>nw early today hecausr wt'l'l' not~~ery busy wt th therr comper il orR
Companii!S ar~ affowed to uavml.tl! u/CJ>!tol after JU.tJO p.trl. 1O Shops can opeu seven day'lll week
4 ll the action isn't permill!ld. 11se can't or am not l isn't l anm't
niluwed ta 2 Complete the rn lssing words in this guide for new
Sorry, but yau can 't smokto ItIre employees. u sing a s u ltable form of have to, need to.
Cyc/ists errlit 't offo wed to ust morvnvays can, o r be allawed to.
2 fo ask a questton w ll h br allawed to. use am /ts l an. A ln the employee c:ar park behtnd rho mo~ln burldtng =
Art c~gUrttto: rompamtl affohll'd to adventse' 2 Q 1 to WI!.J r lor mal clothes to ID
Am l affowed to park hl'rt1 work?
VI
3 Qu..>tion~ w uh con begin wtth the word con.
Can jortígnrn. VO/t' rn natIrma/ tltcllotls?
A No you don·t lr.an~ ilnd a ~hlrt arc ftn
3 Q What hours do l have to work?
-
ro
119
Working with words Business communication
1 Complete the sentences by finis h ing the words. 1 Look at these sentences ta ke n from a presentatlon
1 l he new un11orms seem to be p.JIR!J/m:__- everyone nbout safety at w o rk. Put the sentences in t he order
likt1s thcm they come du ring the presentat1o n
2 Customc:r serv1ce has dcalt wuh any problems 1n d n a Th ill bnng~ me-to thf' enú of my talk
_ _ _ way b l'litaik about the unnual medrcal t.:heck~ later
3 Ou1 compeutor has started producing environmentally c _ My name ., Frcya B ra nea and l wo1 k for the Safety
r tclephones Council
4 Our !IR Muna~er wears very stmnge clothes- they're d _ Thanks very much tor ltstcntng_
quae u e _ F1rs1 ol ali. wc' regomg tolook atJafrty in the office..
5 Most cwnomcrs tound the new tracktng system very r !.ct'~ move un lo ~~~r~ t y off-sue
u g I'm here today to tell you ubout the new r.:~:ulauonl
6 The manager has mlroduced a new ' - - - - to save bemg In troduccd next yenr
l!ner.i(y in the ortlee h J Good ufte1noon. evcrybody.
7 Wehave a special con tamor m ou r orticc fon - - - - l _ My next point 1~ about general heahh 1ssues.
Ink ca ru idgl!s. j A~ l smd bcfore, employc:cs are gmng tu have a
8 Ou r nt•w supplici is very c Their warehouse compulnory mcdlt:nl check·up.
ill wry n~ur ou r fuctory.
9 Thal's the tlrst tlmt l've Ileard that 1dea lt's ve1y 2 A representative from a green eleani ng serv tce
o is giving a talk about hi s com pa ny. Com plete his
10 We got the new laptops ill d good price- they were very presentatlon w lth phrases fro m the list.
good v lor money l ll l 1J~ l ! CTlt t 0 l p.l..ff,., ~""
ll Ou r n<'W furntture wl'lsn't expensiVe. It was quJte Mv next point 1 hank very mu h 1 l ard bdme.
a ____ actually Th111 b1ings me I'm ltt're today Fi r 1 or ali
12 The d ol WAste tR n problem Wc don't know
whCII! to throw 11 away 1_ _Hrlfo pml welrome, I'm Ceorgto Belatoni fl'1lm
Green Sheen 2
2 Complete the conversations w itb a word or phrase to tell you about the udvantages of contracung our cleamng
fro m l servtce 3_ _ _ _ __
A Does you r new hybrtd car cause any polluuon? about the flnanctalsid~· or things lbler
8 No, u·s very l'flJ'lf.Qrtmi'JJJnl~~ ~----- - - - - - - - - - - we're gomg
2 A ls the re nt lor you r offlee expensJVe? to look ol the beneiHs ot employmg Green Sheen to clean
8 No ll's qulhl - -· actually yuur offices Weil, the mo:.t lmportdnl udva nt age ts the
3 A r he new design olt he AS9621s quite srrange, lsn't tt'' clean and hea lthy warking utmospht!rc we crCilte by uslng
only envtronmentally ln r ndly products
B Yt!s ll lb lt's qulte 5 to ou r c1eamng
4 A How rnuch did you pay fo1 your new office fum it ure?
prote~;s1ona ls. We choo~c our staff coretully and you'll
8 H wasreolly cheap, but ft's beautifully made. It was flnd ou r c leanera pol it e and lrfend ly 11 plea~u1e lo hnve m
the building. ~
5 A Do you reuse plnstlc carrier bags? ts about you r campany Image By employJng iJ green
B Yes, we do. We beli.:ve in - - - - clean\ng se1 vtce. you w11l show you r commltmcm to the
6 A How fil r do you h ve from your office? environment. mcreuse your nppetll ín thi' miltket, 11nd
8 Not fu r nt 1111 - l can wa lk to work. lt's very - - - - a ttmct more cu.~tomers Fln.tlly. let's ta lk aboul the- co::t of
7 A Who told you to tum offthe hghls at 6 o'clock'l contracung Green Sheen Ou r eleani nl! servtce IS very good
from He ad Office to try and reduce value lor muney. as we olier 1 per :on!!ll zed pnce And
B It'~ t~n - -
1 _ you are liltely
costs
to get more customers by gomg wcc:n
8 A 'l he new ordcnng :;ystem seems to be workmg weil a_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ to the end of
B Ye,, n's qu1te . 1sn't u?
my ta lk 11 for
9 A Whul do people thtnk of the new canteen? hstenmg Now, are there any queluons?
B Most people hke n lthmk a's very _ _ __
Language at work l The pass1ve
4 Wh~>n WI' wunt to lillY who doc~ ,omething ln a passtvc 3 Somcone: stole the moncy dunng tht n111ht
llt'lltcmce., Wt U~l! l he prt;po~illon by The rnoney
r/1~ party wo.r nrganlzttd by the social romnmte~. 4 The H~:ads o f De pilrtmcn l tnfortnt!d the ~I dlt aboutlht!
decision
The staff
Language tip S We dlscuss sa l ~rtes wtth employrc•s lrtdtvu.Juttlly
l'ass1ve form~ are usual ly used tn formal wntten Enghsh Sahlrles
1'!1Qit lh1m 1n spCikt>n Engh~h.
6 Ile keeps the key to 1he ~al e tn hUl dc~k
OlniJidJJI<!S fo• t11~ JOIJ are ff!quiiTJd to spea• fiueni T he key 10 the sa le
( fillll5II
12 1
Warking with words Business communication
1 Put the letters in the right order to forrn a word and 1 Put these words ln lhe righl order to make complete
rewrite lhe sentence. sentences.
T he UPREPOS ol the tnp w as to motivate the ru!W team very l you l kmd l 'l hat 'li l of
JI~ iJl.fA-_ I!Juü )'(•Y kmd,m.yo,u.u_ _ _ __ ,
2 We held our last corporate VET EN at the Ammca's Cup 2 to l you l lunch l hke l Would l JOm l for l us
4 Over 500 TUSEGS were anvn ed to attend - - - - 4 but l get l l'd l some l T hanks l rather 1 sleep
5 We wcre work mg 10 a UTDI18G of €50,000 - - - -
6 l he TOSH OYPCAMN didn't prov1de t ranspon. so w e 5 you l book l hkc l tablc l me l Would /It> l u
hlld to take a l OXI 7
cond1llonat
Flr!.t 1 Choose the correct answer from the words ln rtalics.
ll they WWf'r p/cm l don 't p lan thll event ~:ar efu lly,
Form
they 1ft> l 'll go over their budget
1h,tt ~t rt t wo p<~rl11 to a sentence ln thc/ifltrondftlonal, the
2 It tht• venuc ls / will bt! too small, wt· dr:m't boull l wr>rl't
·ondlftOllll11d the resuli
book tt
PoJIUve ond negntlve
3 Ile donigeri won't J.'('l a good deallf he '// wall/ wut/S an v
ti~ pr .ent ilmple (= c:and.Jtion) 11 il/ / wan 't + vcrb (= re&ull) Ionget
/fthty irtVItt IM 10 thi! Opt!rtJ /'1/ OCCtpt lht irtVIIO/lOft
4 ll we don., hold 1 won't hold a corporatc event th t~ year
If wr book on apt'nrrw rataurant. "" won 't ha w any money we /ost! l 'lllost some ol ou r chents
for IO%U 5 The maneger tfnn r accept l won't accrptthn tnvu mon tr
The Jen! C'~ ntay bt:gtn wtth the condition or the rc.sult. Put shc "' on'r Illet l doesn·r /lkf Jhr venue
11 comma to ~oeparote the two p.uts whcn the condrtlan comes
6 If we '/1 urron.l(t•l orrange a tn p to t hu Guggenhenn. we
ur t
don 't (l ITIV< / won't Ort/ VI! b<!CJr ,1( the hot.• l ln It me for
If l work lu~ tomg/11 l 'll ntiss tht Jovt/Jo/1 (w uh com ma) dinner
1'11 mfSJ tlw footba/1 ifl work lat/l tullight (no cornmn) 7 Tht:y '// CcJtiCt/ / L'llfft'ot'/ lbe elUldoor UCiiV IIIc~ lill rolm l '1/
Questlo111 rom al the weekend
l nw resuli utiually comes bclore the condllton ln hrst
condtuonal questions The usual word order 1:.. wtll + subJect
2 Rewrlte the sentences using the prompts.
+ \trb. ti l the weather l be l bad l wt 1 not l .uhng
/IfiK• will you get to Paris il you mi.u you r p/unr1 ..fflfJe.MJ.t(lfl'Lil..b<Jd WC II'QIIl J!Q.J.!1./Ji!Js: ~
IVI/Ithr rtqjfgo QlljfnUI(they don·r,~tapoyrist'? 2 1f l the srnger l be /til/they l cancel/the conc:en 'n""
Ql
ro
....
1/w.ofinish the pfOJ«l by Fnday. we wan 't hnvt ro work orthe
6 what l you 1 do 1111 It 1 snow l on t hu da)'
....
DJ
·lc.-nd
7 ~
:J
7 tf l 11hc l not hkc: /the fOCK!/ fihe l urd•·• /aontcthrng r.o
Language tip dtfTeren t
We ne~ct u~ w11/ won't stratght alter If
123
Working with words Business communication
l Match 1- 8 to a-h So ft drlnks sales ln Europe
l achtevc ~ a responstble 500
2 manage _ b repwauon
3 pcrtorm _ c the workforce 400
4 !>OCI•llly_ d performanec €m
5 1aletv e )'6\IMtlfg<w.l
300 This year
6 dtversity of _ r COSt 5
Last year
7 .:ood- g reco1d
200 L-~
8 tnvaronmcntal _ h weil Ql
2 Complete the mlnl conversations with phrases 1 Look at so ft drinks sal er. for l ast year and compiet e
from l and ch oose the correc t answer from the w ord s the presentatlon w lth preposltions from the list.
Proseol petfect
He~ 11>t1r'ed tor this
Past simple
He /Oirlf'd 1/Jis t:ompany
Club lor three years
5 At One Stop Frtness Club l ve dcvllloped cubtomcr
l'lCtiVItitb
-....
:::
~
may ' miglu (notJ 5 l m sun~ l J l not l get the JOb t apphed for
Form
ma.1• l tmght (not) + VOl b 6 Perhaps l tiU!Y l not gtve u~ ll pay n~e th i~ year
Use
l Use m(ty or might to talk about ~omethlng that will posslbly 7 I'm sure l he l not go on ' '")' nHJr ~· buslnes~ trip~
hitppt:n
Offit:t bullrfings may /ook compltte/y díf!~rent ln the future.
Emplo.ytcs might have to shnrt a dtsk wi til their colitagu~.
2 Compiet e the dialogue wil h will, m ay l míght may not /
m ight not, or won 't and the verb in brackets.
2 Use may noc or m~ght not to ta lk ebout somcthmg that possibly
A Do you th ink you'll be workmg lor lht 5dme campany 10
won't hoppen
ten yea rs' time?
ln the fuiurt proplt may not retmt umil tl1ey'~ 70
8 I'm not sure l 1 muy.Jl15Ji.Jil (lut)k for)
Warken mlghi not comm u/t: so muc:h b«ausc o{the otl t:rlSIS
a dillcrenc job. lf I'm st1ll earmng the s.1me 11alory
3 May and mlf{hl both have the sa me meanmg and are used 10 It depends on my promouon prospec cs, too. l hope J
thcsameway - - - - - - - - - - (be) a
manager by then, and l cert atnly
- - -- - - - - - - - - - - (lcel) .",.ry
language tip
sausfied wnh my JOb If I'm sulltn che same pos1U0n How
Gomg /o IS atso used to make predlcttons, but only vihen
the prediciton 1s based on vtstble evtdence aboutyou?
Be qwet' TIJP spe;~kN is 10/ng to start !She's goong A l don 1 Lh mk my campany
towards the rnocrophone.l (eX ISI) an
Loo~ out r/w wmdaw ll's going to raln (Thcre are a lot ten yeur;' time We make the piastle: c.umg for mubllte
of black clouds.l phones. but wlt hout oil wt• cRn'l manufnc:ture the pli1stlcc
rmnot :;ure. bul l
- - - - (lose) rny
job once lhere·~ un ol l sho1tngc
B Why don'l you t.ry to fi nd <1 new Job now whlle you've gol
the chance?
A I'm th inking dbout It, but l ~ul i htJvon·c tlcctded l
(apply) lor
a new job um ll l rn rcall y ~u re my campa ny 1s go1ng to
closc l' ve secn a lot of R & D )Obs on the Intemct so I'm
SUtl! l (find)
n difllcull to change compan1es
121
Working with words Business communication
1 Match 1- 8 to a - h to make comp lete sentences. 1 A swimsult buyer, Sue Taylor. is negotiattng lhe
l Compur er shoncuts usually allow you ro --L co nelitiens of a new centract w ith a supplier. Franco
2 l have ro meet _ Nebulo Put ther r conversalion imo the correct order I-lli.
se~ond conditiOnal 1 Look at thrs book review and complete 1-9 w rth
phrases fTom the list .
Form
llll)lhl t ll• •y do Uley ~aultJ start
Poaltlve
l"Ould on lv 1cild did n 1 kuow
1 /J t pa:n ~lntple would l mrghr + lnllnnivo (wuhout fl)) t h~ y W<JUII.I !liVe )'i~ -:'I'CUr- jOO
lftht!V droppttd therr pm:cs. Wt' would (w~ 'd) buy thc~r wo11hl you thinic 11bout founrlthcnuclveJ
product• wc would recomrul'nd
2 "l h.• word ifcan also appear ln the r.econd part ol the
llenl!·ncc What 'M!uld \lOU do 11 you were 50 Yl. rs old and 1 ....,......,.....,.oxu.'--
Wt' would (Wt'ét) stnd ,",.ma catalogut if w had thrrr /00 1tfyou l _
addrr:.-s yout nc ~t p..y dieQue "~~oas comongfrom
3 You can repl.rce would wit h mJ.Jiht ln this case mtsht means ' setttng up
yuur own buslnl~S~ Joumalut Mdnh~:w Colber t tai~Cll to twenty
Jl(rha~
successful entrepreneurs who SLiirt ed th1 1r own cnrnp.1mes .trter
lfthty OJ[t•ro mr tht job,/ 1110uld oe<·.·ptll (I'm su re t woutd being rnJde rcdunn.mt ln their SOs He a)kl'il úr ' lll wi~Jt .HfvtCJ!
IICC~pt ll) • to p~:oplo ri th• y
lj thFyClfftrrd me theJOb. l mf6ht OCT:qlt It (Perh.:~ps l would t ln t hr.~me
u"ept ll.) sltUdUr111 ll ' throtr busm~~~
agJin, Lhtng~
Noaat:lv e
drffetentlyt
If • paM lilmplc neganve, ..'Ould not (wouldn"t} + mfinruve '20 liYl~ That Bcgan At 50' ls .r lasernatlim colléClion ot
Ifht dr dn 't love aty hfr, ht wouldn 'til~ /hae 1ntervr~ lor aeybody over 50 who s tnought ol Stllltllljlthe r ov.n
Use comp.~ny ll you • · - - - - - - - - - - - - - - - -
0111! busm~s book ttu~ year, th1~ i) the onl! ' - - - - - - -
l To t aik about thmgs whích wtll probabi y not hoppen and the
r~:.~ulu olthe.'e thmgs
Ifth ri' wa.r o ntw job m Nth York. l 'd applyjor 11 (But l h~
proboblv won't be O JOb ovnllnble.)
2 Choose the cor rect word i.n italles to camplele th ese
2 Th lllile <tbout lmpo~~~~ or hypolhetical illuoliana ond their sentences.
lt'.:lUlt
l would l wt/l travel around the wurll.lll l hu.1 l hcJd
If m/ dr d n 't txi.tt wt wou/dn't have al/ thesr pol/ution
enough monev.
problrmt
2 Whut part ot yow JOb do 1 would you dtfcgat~ íi you
3 The second condinonalts difTerent lrom the first condiuonal.
had l would huvt: an asststantto help yuu?
First condmonal; /fl have trmt, 1'11 call you. (It 's posStble
3 ll you were l would bt me. wt'rt' l wou/d vou a~gn the
or probabl< that 1'11 have time)
:ontruct?
St:eond conditional If l had tim~. l'd call you (But l
probably won·r have ttme) 4 It we wnuld gtv~ l ga11t t hem more money, they worktd l
nught work durmg their hohd.1y
5 We wcwld ftmslt l finl$httd on nmt rr the rl~ctr1c1an
language tip wtorkt•d l •vou/d work f11ster.
Note that lile past simple "' a .second condttronat 6 Wuu/J l Did we receive th e gcl<Jtls tornm row ti you tttrll
refer, to the present 01 the futute. H doe~n·t
<.~•ntenc ~ waultl und t hem tod.ty?
ICIL'! to ti < PIJ!ot 7 He wou/dtr"l l didn'r work IR&e il you M.~JUidN"t pay l drdn l
If t!ttov offered me lhe cnance ' " wonr Bb~~'>~'d t now ~
pay h rm so weil
)Wt~ l J Di ri
8 l mrgltl buyl mrght bouglll illlat ti l ~urn.-d l wuvld ram
more money
9 Whc::rc do l would you go 1f vou d0111 Gf'l l dtdn :~rrr th.e
pro mon on'
Working with words Business communication
t Matc h 1- 8 to a - h 1 Choose the c:orrect woTd ln ltalics
l gtve~ a cmaployces A They' ve <l!lked me tu ch t ng~ the• chcdule <~gaan
2 promotion b ~kllb B l know llow you lltíHif l ]t•el ll not uay l ~hl lor you
3 Improve c HOOls 2 A T he dendlin e'> next Thutsday 1110 Wl' ~lill don't have
4 dcvelop d t ~t ep back an .mswer
5 tuke e pro.~pcc t~ B l follu14· l ter So wh.tl art> vou goang to do about at?
6 set _ r performanec 3 A l don 1 know how lm going to Un1ah t hall work on time..
7 .1chu:ve _ g f~bdek 8 Don't WtlrT)I l be> watrl' I'm sur c thrre's a solution/ a
8 mouvate _ h Roa ls IHUt'
musr. musrn c.. should. shouldn't. and could r l Match problems 1- 7 to the advíce a- g and ch oose the
correct modal verb ln Italles
nftnlltve
Our c:ompctnon new prllduc t IS ehedper tha n ours _J_
Use
2 Our aalary costs a re too h111h
.l modJJis ltrt' U:>Cd 10 ~~v~ Jdvace
J The new JCib 15less mtcrcMtng and 11 pays les.'
l Use musl or muun r lor ~oml'thtng th.uas very 1mportant or
4 Our restauram 1s lostnj~ c:ustomcrs
IH!CCssary
You look 11/ You must Sff a docro~ 5 They ve asked me t o work .tbroi.ld
6 I'm stressed at work _
You musw'r ttllmy boss/ hav<' a nt'w job (lt's very llTlportant
you don 1 tell htm) 7 J'vc made a btR mt~toke tn r he 1ccoun1
2 Ute 'holl ld oc thouldn 't tor somc1hmg that ls or um l a good a You 5hou/d l shouldn't a ~k for lanRuogc lessons
1dea
b You could l mustn t chungc th e mcnua .
You should stop ~moklnfl. (It would be c1 good trlea )
c You rou/d l mustn 1 wo1k ~uch Ion !l hours
You shou/dn't dnnk n/cohn/ utlunchrune (ll'S not a good tdea
d You nuwn't l muGt rrcnlculutc your llgurcll.
to do thiff.)
e Itiunk l don'ttlunk yo u should ·lccept il
3 Use could lot somt!thinR that is u possibia soluuon. but maybe
not the bcdt
r You !lhouldtt'J l could reducf! you t pnce for th~ llr tlhrct
months
You could ~k to t'l'lUr bun ob<Juttht prob/tm
& Vou .rhould l shouldn't recru11 a ny more people
Form
Posltlve: Thl're ls no chdnge ln the form ormodal verbs 2 Aleksander is gaving Nolalia odv!ce abour writtng a
ll You l Ht l Sht l Wt l Thr.v musr mnkt a dtclnon soon good CV. Three of the verbs ln bold a re correct but
flve ore lncorrect Find the tiv!! incorrect verbs and
Negatlve: Add ·n 't to the modal verb nwe is no d<Jn 't or
correct lhem
do lll l
~Oli mustn't do that (Not tto!nfo11 'r mu~.)
Hr shouldn 'r coli so !att in th t\' nm~. (Not H~'t
tlroultJ )
Oear Natalta
Qu estfons ......
.....
l ro 11: k d quesuon w11h ~h01Jid or rould. use should l C'011ld + You a~ked lor h"IP Wtlh Wrtlln!) yOU/ CV H• IP ilrP. ~OO!P QJ
tdeas 10 help you ::l
subJe t ~ verb
Sitou/d J accl!pt that flt'W job? ObVIOU~Iy. YOU should muJI!Ü lorgN VOU LOntJCt
Could l oslt h1m to c:omt" lrurr' vo1. must __
detaii.S rac!dte~~ phone. rtt l dlld
lnclude your educatrnn. worl-. ·~•PNI n e ,.nd $ktlts You
Who.'Tl we ask for <~dvtce. WI! olten prefer to bcgm the quesuon must - - - lnLiu<Jc .J photogriiPh ti you want , hulli~
Wllh Do } OU litink not o~bsolu rely nc<;e~~a1y
Do you thinit l shouid acc..·pl tltutjob'
lt's a good Ide.~ to wutcttulte" sitnil ev so you ' must
Do you thilik/ COli/d tt.tk 11/m ta t'CimllfOII!r? wriU! rnore th,m l wo page~ and don t lorget vou
2 Wc do not u~unlly make Qllesr lons w it h should"., mus1, or ShOUld StM l wltlt YUUI 11111$1 ICCelll jrrb first
mtJJtn t U• e hfllll! t o !n•lt'•1d or mu1t 1 thlnk you should .Jlso wrttt> \hort sentt•nc:e~.
Do J have to apply {or promot/fJn? and u~c vtorbs wrth tt'TlPil ~ t . !or example, ',Je lifeved rny qDoJh'
rmproved rnv pertormance , "''
Flnallv. vou shouldn t check that you IHivt'fl't
language tip made any sp4!1llng or qrammar rnl\tdkes - and~~
Wtwn l!ivlnK advrce we Oltf'n l>t'grn Ih~ sentence wrU1 Important ly vou could alwdvs tell tM trutttl
1 thmlf ..
l lltmi! vou must should could em3tl 111m Hope t his ·~ u~eful.
131
Working with words Business communication
1 Put the stages ofVlad imir's carcer ln the right order 1 Choose the correct a.nswer from the w ords in llDilcs.
1-9 ln my prC'VIOW ro/e I I~HJ~~•'Mf-IIJI. l w ib het1d ut the
a At thts pomthe dectded to help the runner and b ts Pans olhce
c<trcer path ch.m~ed dm~cuon 2 Rtcemly l At the momrnt he'.s des1gnmg some new
b WhC!n he! IOJUr<:d ht5 knee dunng a race. hts career sortwarc for the Pl.lnnang DcpMtmcnt
plans chc~ngcd 3 From 2000 to 2005 l Up to now :;ht'~ bt cn tn charge of
c _ He .:ave up hts tob to IlO back to umvers1ty and Human Resourcc~
litudy physiOiht>rapy 4 Ou r sales flgures nearly doubled lmt vtuu l a~"' tht ftm
d His ambltlon was to becomc a professional runner yeor
5 Up to nuw l Owr thl' nuct Yt'ar wc'll domore test~ on t hP
e He mtldt the dec•~•on to becomc an econom1st
new deqlgn
1nsteod ol ,m athkte
He compicted d n economles degree and started
6 l wallthe CEO l11 u smull compl'lny Iti my pl'l'Vious ro/c t
over the /(1$/ .vear.
work an a b1g mulunrsuonal
7 Sht:'s bec n re~ponstble tor contacnng new cllems
g L VlndJmir's greatelol ~t reng l h was his Htness
n!CI.IIIIfy l Ut lflt! 11/U//ltm/
h Whlle he w.1~ working he spe nt ali hi~ eve1úngs
uamlllg other runners. 2 Complete the sentences w lth a sultable word.
One day, tht' bestothlcte on the team su!Iered a l OY.«.- the next year wehope to open a new ol n~
stm Jin r knee m1ury to Vlndim1r. ln AIM.
2 ln my __ wic. I'm ln char11e of the Markcttng
2 Complete th ese sentences wi th a suitable word or
Department
phrase.
3 he'a bee n pr omoted to Chtel Acecuntant
l Rna w ams to make tht ctiflt dec!Sioa. so she's taktng her 4 She worked 111 South Amenea 2002 to 200 5
time
5 - - - - to now J' ve gJVen advlee to SIX maJor
2 She lelt her Job to _ on her wnung. compames
3 l live years at umvers1ty and then t couJdn't 6 the moment she's workmg on her tbcsts.
geLIJOb 7 l n the she 'll be responstble for l he
4 They want to their JObs m the cn y and go and restructunng of the company
run 01 hotel m the count ry
5 My 1s to becomc an a1rlme ptlot 3 Complete this presentat ion w ith phrases from the líSI.
6 I'm lookmg forward to the of learnmg a new dl th•• r v ITI l nt l n t h lul•tr t i'II'IW pre·tlejj~ Fsle
language. 1"1 ~1 y ear Up tu uuw Ovct the n•:Ji l Wct!k
7 Atsushl d!•cided to ch<~ngt! and became a taxi
driver Rtght lhr.n. beiore l mrt 1'11 tell you" bit al:tout myself and my
8 Whcn he Iullcd hib fina l exams ali his plan:; organlzat tnn. My nJme·~ Atnj.Jd K.ualbilsl1 .md l run thr Star
had to thnnge. School ol Management ln_n!JlJl"vw_uuak t was J managet
9 I'm gomg 10 d11 Rome voluntary work when l ln a succe~sfut !'l ectrom~ cornpany L,nrr l dPCid~ ro open J
my degret: school to rram lutut o mnnt~gt!l rnv
10 Annn'llgreJliC~l l~ her personaltry- she gecs coltt!dque~ c1nd l h<1Ve glven LOUr\es ln nearly a hundred dllleront
on wil h evcryonr c;omp.:Jnle~. ilnd aU ot our ch Nm have yon u •w y
.J ~ttsh<XI
ll l'he fu si &~oge ut her canJer was to get a law l tooJ.. on ltve nt w tral ner~ wh1c11 mean~
degree there 01re IWPnty hlghly qudliffed prot~sslonals worhlny at my
12 My only IS my llandwnung - nobody can ~ChOOl'- l\.
reod 111 hope to develop rV(In more tratnlnq cnur~ But for now. t hopo
you'lllind the sess1nns uscl ul • · - - - - -- - - ' " U be
superv,stno the cour~ dnd •m~w.:nng anv questtons vou may
haw about the matenal So now tet rnt' mtrodi/Ce you lO vow
tratm~r • •
Language at work l Revision of tenses
~ ...
If you <~r~ not cor J cet, movc left or lighl.
Europe
5 If you arnvl! on,, •lokcr' square. you wt ll e1thtt hear a
q~sllon l rom you r teacher or on the audto The ttrst person Nonh
to Jn:.wcr ·CJrrectly movcs down to the ncxt:.qudre. Amenea
" ....
The other player movcs bat:k one square.
La!Jn
America
Aftica
Middle East
Aust:ralia/
Ocean!a 19
File 02 l Unit 2 O 50 100 ISO 200 l50 300 350 400 450 500
Case st udy, Dlscu ss•on, Exe rcise 2. pajle t 7 Mllllons or users
The company u,ed tht' med1.s to warn the Arnertcan people not
to usc the mcdJctnc
They recalled 31 million boltles fron lihops at a costol $100
mtlhon File 05 l Unit 15
They sloppcd ali produciton olt h~ mediCI nt.: and designed
n• w paáaging to pmtf'clth•s nntl oth~·r medicanes rrom Busi ness com municati o n , E x erei se 7, page 94
contumina lion
Student B
Th t: y ofl~ rt-d H apecial red u~ IICJn of $2, ~O tu people buyíng the
l Lts len to you r par tnC'I s problcms and make suggestlons
medJcme.
More t hon 2 ~50 ~Jh:s repll mucll· presl'ntations to doctars to 2 Now rlesc•tbc the prnblcms bclow and respond ta vou r
enecurage 1hem to u~e the product ll liO tn pnnner's suggesltons If vuu reject J suggc~tlun. ~~~ve your
reasons
a Tomorrow 111 you r annu.11 uppmisal You wa nt to to~llc about
your pronwlion pro~pccl:; Hul ~vo: r v YCdJ, your bos.~ talks o
(..;,
non-stop tur 45 mlnutt.:s and thcrc'J no tlnte to dtscuss ottld
thmgs
b You w ant to work parl. wne for t wo ye.ltsto j\1\lc vou tune 10
do an MBA (Mustcrs 10 Uusmess Admrmstranon). Bu1 unu)
now you·w 111w.,ys worked 60 liours a w~ dc, and you know
that the :l.S·year·old ~an olt he CEO tS very tnt~;rested tn
your po~t
us
File 06 l Uni r 4 File 08 Unit 4
Language at work. Exerctse 6. page 27 Business communication. Exerclse 5, page 28
Student A
>\sk quc~uons to complete the mtssmg mformatton about Martm
Cooper, U\tOI( tlw quc~llon wurds m rrnlics Do not incJude the
mformauon htghhghtcd m ycllow m your questton Tben answcr
St udcnt B·., queR!Ion
Example: Whcr11 was Marun Caopt!rbam?
Martm Cnoper was born m - - - - - - - - in 1928 Where?
He sludted - - - - lU the lllinots lnstiwte of
fechnolo~y What?
ln 1954 he liBrted worklng tor where he
helped devl'lop portabi e products Who?
Ar thatume Motorolo wos marace wlth Bell LaboratOTies to
mah What?
The t mll pttvote testsol l he phone were ln Wash mgto n and
the first public dcmonstrution wtts ln New York on
Studenl A
When?
You haw l'e,earclwd the f.ncrgypod from Mctronap~ Read the
Conper mt~dl' rhe llrst call by cell phone to - - - - - - - -
111 Bell i •J bor diOries Who? notelland JIÍVc .t rcporr un you r reseurcll
ln 1!183 ,, sma11er ver:;lort ot the phone wem on sale for Purpose:
Howmuch ? • Fmd best pwce for cmployees to ht~vc ,, 20-rnmule slt:ep
Cooper IJetnm<· the before he set up his Why?
awn comp.1ny called Armycom What? • Employces work belter m the altt•moon alter a short :;leep.
• Metronap~ can be lnstallt.:d snywhen•
What l did·
File 07 l Unit 4 • Oecrde where 10 an~tdll one R & D Dcparlmt.:l\1
Buswess commumcation. Exercise l, page 28 • Order one horn MeuorMps on trlul
• Orgamle lntcrvaews wuh ernployce$
o Spc.1k to employces who used ll and who dtdn l use at.
If you !ind camping uncomlortab\e, then you'veobvtously
never slepl in a Pod pad. Result
oEasy to sleep an , but wam to be an a nother burldmg
Podpads a re the latest in outdoor accommodallon. A portable
woodton hOU$t wal h btod5. curlc~ins. elec-tricity point, and
sotar pani!! they nta ke len u look posalivetv prinulivel
File 09 l Unit 4
And that's not alt.
Case study, Dlscussaon, Hxercise 4, page 29
When you ar !v" c~ t the carnpslle, you will find your Podpad
wc~atmg tot you; t ransported by us. built for you.
tn December .tOOl Mendían Oclto Ltd proposed a plan to
develop huu~>lng. lihops, undortic ~>on thc t.md oround the
What co11ld bl! easier' Dome. as woll os to r c lau noh the butldtnR it sei! as a spons and
enlerlllinml.'nt ct•nrrc ·1 hey put Anschutz Fntertatnmenl Group
To boolcyuur Podt•ad nuw, log out o www.podpad&.com
(AEGJ an cha1r~" or runnanpthe new buildtnl\! AEG then stJ!W!d
Podpacis 101 comlortabi e camping. a sponso rshap dt~ul wt th t ho mobtlc pilon company 02. und the
bu aldlng bccilmtl knuwn o~ rtu 02
1 he 02 opened on 24 J un c 200 7 a~ a maJOr newspom and
crttertotnmt:nt venue Th~ new l.tualdang c:Ort$1~ts of a central
23.000-capac:uy lndoor Arcna lor livemusic or sporas event:li
surrounded by a wtde boulevard know n us Emertaanment
Avenue Tha~ cuntaan~ n max tur~· ut h:J~ure attracllons IncJuding
an ll·~creen can~:ma, exhtbauon sp.tcc a :smaller live ntustc
vcnue, restaurnnts bars, and cal es l"he summer launeh
tocluded .a Irc.: conccrt by Bon J ov a tollawed by uli-out
pcrtormances by Pnnc:c and Barbnt Streumnd 111 the 02 An~na
The 02 rs now one oll.ondon's top enteuatnmc:m vt:nues and
forms part ol r he London expt.:rtence lor tounsts.
_____ -_} - - ---------·
File 10 l Unit 4 File 12 Un1t 5
Case scudy Task. Exercise l , page 35
Case stu.dy, Task , Exen:ase l , page 29
OptionJ Student A
• an aqu~num • o busrncss park Look at tht •ll UliliOn wrt h thf' rt>cruumenl proce::.a rx montM
• a ihoppms centre • an rndustrtalo:bt.lte ago and lhc progrcss m.adl•,
• ll mulll-purpo:;e IOdOCII olicOli • •l LOnft'renc•• t<'nlre S1X months Rgo Proart>n madt'
• A til!!rne pa ric
Job:; were advt:rltscd tn the H.sd ene mcctmg ro
Poss:tble beneCits nanon.1l press t·very thrce rnMths dtscuss PfoUlems
• provide employm~nt Hundred.~ of npphCiulons Thiked to • campany
• bring rnorc busm<'U 10 ett v Many c:andíd tie:: Wl'Te unsultabl about an e- rccrwunent
• lmprove Image ol Cll y paclc11ge
C~t of lldvcrtr~ln~& Will Vt:IY hrgh
• attnitt vbtton> 1\gr~:ed WhAI the bUdgl!l IS
O nly one pan-umu Hit munaRer
' f JVIdt en i~ tl11nnt<!Ot
Factors to conalder
• t0\1 File 13 l Unit 6
• rtl'
tu! ol
• transpon Case stu.dy, Task, Exercise 1, page 41
• benelllio l JCotl r...~tdr•nl (If dllh:rent .tgell Company 1 Nothina quhe li ke ho me
Hcrw you did the res~arch l bought some furntturc t rom thlb wmp,r•y When l Wl'Jll mto the
shop,thcy olicred rnc ~orne coffee and there was 1 lo<l!D to su on
• ernali • door to-door
When l pard tor rhe lurn11ure, thev ga ve me n n cnvelope whtch
• phone • 10 che J ll cel
had twu l.Jalloons lnsrdc l"hey askt~ me to bi<•W up the balloons
• letter on dehvery ddy dnd pu t thern out:.tdc mv houb~ Thtv sard It
Who you talked to would help the driVer llnd my house 11nd dellver 111111rne Ten
days lutcr they tcnt me soml' vouchn:; lor thnt company to rhank
• Ibe lOe 11 J!Ovcrnmcnl /IOwn council me forhefptnp the drlvl'r
• the ruu10nal govl.'rnrnr.na
• locaJ relid•·nts- wh11t .sse groups. and famthesor single Compa.ny 2 - Cb.gets
people? l buught a g d.,• t lrn11 this cornp.my 7 he llrJt thrnt: thnt
• local bu 111CS5 pcoplt· rtnd comp;tnlt'S happcllcd wu thntlhcy t'llt me the wrong produci l rnng titern
and they S\.'111 me an oth~: r one 1rnm~-dlmel~, but n w as more
expensrve and belle r qua! u y Thton, unlunun.uely, n few days
File 11 1 Unit 5 l arer. J dropp!'d 11 ttnd broke 11 It wa' my l•1uh but when l phoned
the comp<~ny MkiiiJot Int a rc:plar:ernent, th•· y W!'re r.o Irtend ly 1111d
-
-
Casu tudy. Discussion. Exerc:lse 4, page 35 offered to gr vc tntl unother free one It trrtvcd tl11: next duy
:l
Ot(lll 1ntroduced nn t•·rccrultlllf'nt 'olut1on
• Allapphcauons ue monnorcd onh ne
Campany 3 - Pooc:hwor\d o....
-
l bougbt some produtl~ for rny dog iram thi onluw oompany A
• Ali unsucct'SSful 1JlPhC:IIIInns cnn be stored ln n tal;., nt bank 1:0up\t· o( wtcl~~~ .,1\cr \hey nrrwed. l gal •n cm.ul hom 11\e Cvtnt!; 3
~
• Applu:ams c.~ n updatuthclr $kllls in this bank. ol the compnny uslttnl( me huw my doM Wll.& KClllllR on l was
• When there 11 <U~ emtrl{cnty, .tppllcantr .Jre ~:onto~ctell also n.~kcd to aend •ll ot photo of my dog to gv unto theu webslr.e.. ö'
ahrouJ!h ernuti :l
People can vr~nthu web:oll"' and votf' for th•m ruvourhe dog each
• Money 15 11;wcd l.Jccauhe jous ilrl not ddVNtiscd lnrhlliomtl month Th<! WID lll' l rcr::c1ve• ,, sp ... ct.JillJII. ot dug IJt~t:ulln l fett as
newspi#pcrs rfthtl companv rc.rll v wanted to get to know me llfld my dog.
• Paper applu:n lll>ns u1e pur ont o rhe ~yMelll
Com pa ny 4 - TV news
• The 1111e l~ rn tour uiltl!rcntlnnlludf;(eli, wh1~h help~ recrullment
abro.td l weni t(l thi> hiWp Olll dily looktng for a lll' W IIUI·SCf...t'/1 !'V J
couldn't dcctde whrch on~ to uuy, but thl• owner or the shop s1ud
• Apphcunu L"an hnd out Db<•ut the charily on l he wcb~ue
l could ra ke tw ul tht·m hllmc .snd try 1h~rn There Wll6 no ume
hm u and l drd llOI have to pay lor thern l rang th!! shop 111 the
end ol the firM week and sa ad that l w-.antcd to uuy one of t hl'
TVs and so l paü.l fot rt over tht: phooe l olferL-d 10 come 5lT11ighl
back ln wnh the oa her TV Howc:lll!r they told me to brlng It bad:
whcn l was n<·xr tn the dreo When l wc:nt bad: to the &hop, l w;u
g1ven a cup ol collee and trc:atrd a~ If l was a fnend
137
File 14 l Unit 6 File 16 l Unit 7
Cut t tudy, Discussion. Exercise 4, page 41 Language et work, Exerc:lse 8, page 45
t. aw!lrd can b~ gtvcn '" dtllucnt dic orle'l mcludlng tcams
Student A
lndtvldual and mno\-allcm l lowcver, the WOW IJWAI'd ts the
only c: tt<"gory where the wmncr IS nomm.tted by the custoll\érs l You .trc ll rcn•pllontstru the hotelln Hang Kong where
Comranlu y, h tc h wm anaward can u se'' to promote ther Srudrut 8 ts stuym.: Usc this Information ro an wer h l he
btJ tni!SS~ qucsr on:s
One re• em wmncr or rhe WOW awurd was l Want One Ol Transport You rtcommend the Atrport Expren mun SC.'"Vl«.
1 ho4e (IWoon. an onhn~ company wh1ch sells gadgeu, gafts, whk h 11 qu teker th11n a taxi ..nd t here ls no problem lnth
11nd toys,ldl'al for ptooph: who do nut ac tuaily ne~ anythmg. the ItafilC
llt•s comp.mv rt'Cetvcd 300 nl'!mtnuunns lor the award tn 23·mlnutc JO\Irnt•y ro the Oltrport Co~ts HKSIOO Trams
sevcn month:. Some olt he cornrncnt5 lrom suttsficd cu:.tomen; tvr·ry 12 mlnutes Fír$1tratn JI 05~0
tnC'Iuded' rhe delivery time wos so qUtck and hassle free' Check-ln: You r!'c ommcnd the llight chrcl<-•n SE'rvtu:~ ut
helplul.utú friendly ~t.tff. · lovln~l y pm;kilglo'cl by Kornai'. Ilunil Kollll nu lway bUllton Th15 t~ lur P•ISJCII!Ier' u u E the
you kt:t:p me mformcd ot c ver y :.h.: p ol my order' wilh a Atrpoli Uxpr r:~s scrvtt:t• (~cvcn chccl.;.m desks for Cathöy
good m~1n~ of trncktng the p.uc:cl' Poc!lic) Oprn .11 5 30 •• m
Shopsat oJrport Ce•ucr, Cucc1. Hcrm~s. MuJ&Io Gu
Orncgo1, r•tt
File 15 l Unit 7 2 You urelookmg tur sluxury hotelln Pollul(.sllor luture
contcreme c l'hone the Ot'm Pedro Palace Hotel tn U!.bon ond
Worklng with word s, Exerc:lse 5, page 43 rmd out the followln~ttnfotrnal1011
Student A Locatlon: Whett:? How IIH Iram tllrpllrt 1 rtulwllystollon'
Hul'e ~onYI1TSnllons wuh your purtncr tor the:K: SIIU11t1ons Fret Ilfllllll $hUlli•; llus7
l You artl cht.'Cktng out of a hot d Stuúcm B u; thi: reccpuorusL Facllltlea. Numbr1 of rcx1ms, Atr contllttonu•Kin rooms7
A~l
Ho" rnuch SJ)Iin' lot mt·cunga? Any rc&UiUhlltts? Busmt:Ss
t·ntrt wil h cornputent /lu machineK etc 1 Other liletUt
• to check out
or (•rvtct~s
138
--===== _:::- . -- ~-
StudmtA Group A
Thtte are the idc.u tildi you have lor pr omoung the JC card and
Itallan experlence
thelr toSlll
GJeSI travt.:lto ltoly ln spend a cultural weekend m the benuliiul
• A~ru on a Ra u: h engml' popular wuh young usera Adven
appu11 \\ht•n Y"OIItype 'cool'. 'm<>nl.'y', or 'couh' €/OO.IJOO c1ty or Veruna The,· pend t wo mglus Ul the luxury IIVe·atar
Hotel Ba~tlloni und go uut lvr a trlldiiiDnalaeltlood dinner the first
• Advens on a (lcgal) mustc: 1iownlrn1tl Mle When th~: page
eventost The next mornmg rs ~pentlollowing the Romco and
opcns the una~:e ol the 3C card 'lloats' across the Krcen
JuJiét 111111 bt-fou: Lrav lhng to th<' ancu:-nl Roman ampllllhUUe
t 0./JOO 10 wat ch Verd i'~ uper.r Nuilu<W 10 the evcnmg
• Advc:rts. on a popular IM (ln~to1n1 rnt·~·.ngmg) M:rvttl' bt'tween
500 pm and ll OU p.m ~ IOU./JOO
• Interview wt l h ,, y un~; nlltndg~r Irum vaur bank on a late·
tlfght TV pro~r Jll1ntt >ibout money 1s8ues 101 young people
File 22 l Untt 12
t'IO.(}{)(i Busrness communication, Exerctse 6 , page 7G
St udem A
File 19 l Uníl 10 1 nescr1bo BMW'~ !óales Vou r p;ulll!'l w Jll marie t hem no tus/
hl•t grilph
Buttness c:ommunlc:ntl on, Exerc:u;e 6, page 64 Examplr. ln Janum y, $U/t.'> lllt'r<' juti ovrr 7[J,(}lJIJ /11 FrbrUIJI)':
thq ros< to alJout
Student A 2 1.1-.ten 10 you r p trtnd dt· 1c 1p11on ol Merccd~' nics. and
YQu worlt lm 1 greco (Jllln• c: h: tnlnM compdny Ctve h nmrk thelll on you r ~r.oph
rucsc:ntiUton to Srud.. nt B aboul vou r ~>ervt~:c, ustng the notes
bclDw
Ul! ®O
l l
File 23 l Unil 14
File 20 l Unil 10 Cue study, Task, Bxercíse 3, page 89
Ca~e study, Task. Bxercl11e l, page 65 Student A
You ore 1he Project Monager lm Phut•ntx Olttc-e Dcs1gn It you
Group A
don't meetthe de111lllne ot JI Ucc:emb•·• you will h~svc: h> po~)
You r t~sut
1\ tronspon Vou thtnk thi! t employt-e~ 'Should be
you r diclll Odcns" $1.000 tor cadl d.ty th,ar tonrnn.acuonto
rnruuragcd to rcrlucc t heu uw ol pdv,tle cur~ und atr trnvel by deluyed Your objc~llve ls to try untJ hmtt y11ur r x tr ll COli"
40% rhese are some ot tha rneasurc. your campany could tu ke
• carpouhog- how~ whtn 7
• U\111g hybrld cM"- IVhu' hnw? nw?
• havmg inceniiVt:S r11r ustng public llansport- ~<lrat1rou7
• ttduc mg number ol busme!ls IriPB-how? alttrnamni1
139
• • •- - • t w• •'"' • , ,...., .,_..., f '-' 1 ,,.._ .&.V
Studl!nr A Group C
1 Rc.ad the qu~uon5 bt luw und 11nswc1 rhem for yoursell
The Freneh Con nec tion
2 AJkyou r partner lhe pme queMions 3tarung Wlt h If
ú. ompl~. Ifyou WV'!II-d to eu/l u cu/I('C)fiu!' at homt'. ..·hat ..-ou/d bt< Gue .t ~tc- t akt.n on tr Jll(l '"" Champugn lt.'giOII of Fzance to
tasle the exqu•sue Wtnt!S o l the urea They u. y tn a pnvllle c:a•tlc
~la:nt po.utbk 11mt ro plr011t. 900 pm. 10 30 p nr, or 11 dors.fll
whert rhe lOad 1s prrp1n:d by fllmOtl5 Freneh chcls The hn.r
mommg ts spen t playmg golf or cnJO\'InH rhu rc:ldXInl( 5paln the
3 Comp;uc: yuur m~wcraant.l s..w why rhey .are the sam e or
ca sr le T hen gucst.~ Me tolken un u tour ol an cxclus!Vc vineY!'td
d11lcu:n1
by d let~dmg wme expert 11nd chcy rrv 11 number of dllfertot
f Ched your Karc m Fil~ 57 un pas.:e 146 champJgnes
l hnngme you want ro ett ll a collea~o:ue ol home Whar's the
latesi po5~1bll• urnc yuu would phone?
4 9 00 pm b 10 30 p.m.? C JI dOt!SII't IIHlller? File 30 Unit 14
2 lma~:me" customer asks you lor ,1 quotullan by the end ol the Case study, Task. Exerclse 2, page 89
W•rll Wh.:n woultl you em.tilifi
11 Ttmr~ay? b fraday? c wltcn you llnd the ume?
Who l what Time Notes
3 lruagtn~ vou're ma met:rlng wh1ch started lll 9.00 a..m l t's Intemlll wall~ 3 Wt!Ckl lnu:m11l wull~ mu l bt hnt~>hed
oow l OD p m . Wnu ld you llr bt.
11 J ugg•·~• ;roppmg for lu nr h? Plumbe1 l week Cun wo ak lll ~>ame elme .c.
b too•: 111 your watch e vcry flvL mtnutt.:a? elcct rtc•nns
e not "'O"Y about It? Eleccrlc:U)I 2 wet'kl Intemlll wall a mull be li nt hcd
4 lma •toP your hlends and htm1ty advile you t o slow down md fit t.
wotlc Iess Would you
Floor 2 weeks 8UJidms must be empty fim
a ~Y tt's not pos~ublt• t~cüuM~ t here's roa muc:h to do? week.
b rry la follaw rheu advlcr?
OecorotQrS 2 weeks On hohday luc w~k ln
c sav you·re surpn$ed- your work 1sn t stressl ul ar ali?
Dl>cember
M•ght wort-: then 11 offc:rt:d
enoug.t1 mono::y
File 28 l Unit 14
Business communication, Exercisc 5, page 88
Scud~nc A
file 31 l Unit 3
You work for S1gma Supphc.\ You 1\;Jve nked P1xcl Pnnung co
p: !Ot yuur t1e w caldloguc rnr nt!.XI yeat but you now wanr to
Business commun icall on. Exercise 6, poge 22
Student 8
-=o
changc tho: dttall~ of the- onk r Phonr the cornpany cxplaln the
Situallon und ncgoclal c thl· nl!w condtllon ~ l.ook 111 t he 1nformawm ln 1111' ~hd<' bt'lnw ...3
Orag•nal You nowwant 20 Top Coun111u m lntrr ncl Utna• Cl
~.
order o
USA :J
Na ut paRe 300 350
Chinit lill
No pf r.~ talnill.les 5,000 ti,OOO
Jepan
Dc.hv ry By l~ Dec By 15 Nov
Oennany
Pn C pt r Cllliilog Ul' 1:.'3.00 Tht" Ja me pnce
Indlll 41
Notes
Bra&~l
You th1nk yPu !hould pily t he ~me pracc pt:r Cut.l loguc as you
1rr lncrr11s1ng your ordt>r UK
Pixell'r1n11ng 11111 good qunluy iuppherwuh rca50ndble pnces
SKOI'M
Ftanc.
hal)'
141
File 32 l Uni[ 15 File 34 l Unit 15
Bu11ness communicat ion , Ex~rc:ise 7, page 9 4 Business communac:ation Exercise 4, p.tge 94
Studrnt A Student A
l Desuíbl! the prolllems bctow and respond to you r panner's You wo • u the IT Departmclll These arc your problem
suggesuon~ ll you re1ee1 a :.uggesuon, gtvc you r reasons • Vlrus 1n com puter Jy:.tcm
a Your comp.. ny hols patd lor you to do a one·week trcunmg • 25 ca lis rrom users
cour e Wht·n you arn ve Jl the tnun mg centre on the tini • Only rívc people 10 IT dcp.1rtmen1
day, you diSCOVCT you VC m:tde ü mt~take. l n ract, the COUI'K
ts next week. whtch is aIso the first we.!k of you r summer
holida y
b One c a Yt.'clr your compnny orl(nntzt>s an F.nghsh test for
File 35 Unit 16
employee! who wt~ ru to work ln th c lntemauonal DtVlSton Busmess c:ommunicau on, Exerc:rse 4, page 100
You re re til~ Interested m ~ nl'w post '" the USA . and you
h•w a gool.l Ic: v~ l ol Enghsh But on the day olthe test you Srude:nt A
don't tecl weil und you onlv ~re 52%. To work abroad. l.ook nt the anronn.lllon m Paolo lt•C{IIInd JITI~psrc a ah\ 11
you nt'Cd l tnl nlrnum ol 65°" presentuuon 11bou1 hlm
2 Now 11~ 1<'0 to your po~rtncr '~ protilems und mukl' ~uggeslion~.
Paolo Ricci (mafl'} Cornputcr Sc1cm:c: dcgret.> - RonlC
M11~1e r's dcgi'C'c: - N!!W York
Student B
ln ., muller verston ol the phone weni on llave convertiilllons wil h you r partner lor thclie suuattons
u le tor S:!o!OO Wh!!nl l You o1te" hotel recepilonast Studcnl A b a wucst Rcl;pond to
Coopa bcc.lmt. the Corporlit <l Olrector or Research 1lJld ltts l her quesuon~ lnvcnt you r alUWel :l
~~ for Motorol• bt'lore he ~et up h lJ own compan)•
2 You a re u pas~engcn 111 an au port and vou need to r! y to O lo
callcd What? urgently Student A wotks 11thc IICk•·t niltet Aal:
• for l ht' t fm!! o ( l lit• llt: )ll pl Hn~ 10 0~10
Exampl~ · Whatttm~don th,. nat plant1 to Oslal~a•or'l
File 38 l Unn 4 • l o.<~ cmc·WüY tlc:kC't • whatumc the pl•nc: l.:~nds
Businna commumcauon. Exerc:ise 5, page 28 • whtch term•nallht' plilnrrlands Bl
File 41 l Unit 7
Language ot work, E~tercise 8, page 45
Student 8
l You Me ;,t.ty ng ar ll hut c: l ne H Hon g Ko nR ll ~rwn Ym1 hdve a
-ö'
:J
Cllght hClm\· l rom Cht'k l.llp Kok Altpurl tnmo1 row morntnl! st ....
Student B
10 30" m ftnd ou r th~ followtng rnlormatum 3
Yuu huvc rtlSt'urched tht Yl!lo~:Jb tn the Yelo camplex opposne Transpon Be~l wuy to t:\· r tlll're? Tuncnrt:tlcd to gd therf!1
,...
Dl
l'OU• offlee buoldmg Rend tn e nnte!' nnd 11•ve o re port or your Cost~ Number ol tr.unspcr hour7 Fir&r tr arn 111 rnornmg1
s·
:J
n:st:llrth
Check ln· Whl'fe? Cht•ck-ln dll:lks lor Cal hu y P.u·•flc7 Op"lltnl!
Putpn~•·
tim\' of ctwck-•n dc~ks7
• Ftnd besr plnct> ror cmpluyc•r..s to have,, 20 muaue m•dduy sleep. Sbopprng. Presents for Ium ily 't ny ~nNI ahnps nl uupotl7
Why?:
2 You ore u recepllonlt.l at the Dom Pedro htlo~l! Hotelln
• limployt·ct worlc bctto..'f m th&: nltc:monn IJftc:r a short sleep Lillbon Stud•·nt A w1ll ali you to ask lor mt ~nrntllon UIIC th•,.
Wbatl dtd mformauon lu ;,nswcr lus l twr quc>Mtons
• Chook lt•n c:mpiOY{'Clltn try ll out Locauon: ln ct."ntr" ollrsb<'" 7 km hom It !>ort Internoll tonlll
• R('flr a Yelotub lor Olll' month A•rporl Low-co~t mtntbu to hotel
• Put11 ouutdt• the m t ln olttce butldtns. f'aci\iuesmc:lude: 26J room (ali a1r.c:ondmuned w uh
• lntervtew 1hese ten cmplovCi' on dttlerent da vs Intemet tcce •s) 20 mrcung rooms l tullan reslaurnni
Resuli cocktatl bar "J)<Ht nnd heallh lac:thttes. hops
• Yclocabs arc very rclaxmg. b!Jt emplo)e~ are not h.'J>pV nboul Other business fnciliuu Busmeu centre on 2nd floor
payrn~ for Lhem themsclvt:$. l..eaVlng 11nd amvmg Check nut belore mtddnv check tn IlfleT
• Spc.1k to Sales Dtrector to neguuutc .1 de11llor ali employecs 200pm
143
File 42 l Umt 8 File 45 l Un1t 10
Case study, Task. Exerose 2, page 53 Case study, Task, Exe.rcise J page 65
Student B Group B
l JXI~ at the tnforma.uon bclow about St.Jble & Sons. Yuu1 •~ ue 11. 1e~ou~ces You thmk thntlht c:ompnny could reduee
IL conijum p!Ion of P<IJ>t!f and water by 25% Th t <'n tc om" of
Campany history. 30 }'f)Bt6 tn the bus1neu 1he meiuurl'!> yoUT company couft1rakt-
• cutttnf pa per wa.~tage- ha.. 7
Type of company· Naltonal
• llltlrt< tc c:ydmg- what,
Pru:e: €10 per package
• l'Un~t r vtng and recycltng wn tcr - ho w? wf1t rt?
01scount stnrl! ot 500 packages
• reducrng wnste ln rhc C:IIOil't'n how?
Collection: Oa1ly
Spe od FOYr worl<tng dayS
Dellvery options: Oa ly de •very (tndudtng Saturdays) File 46 l Unit 11
Early motntng und late even•ng
spcoa• <;erviCe Cue st udy, Task Exerdse l, page 71
First time deUvery rate: 80'11 Group B
Tracking tacllltles: V1o ornml The Bont Roce
Gut:sts Mt· 1/tvr.n the plece:~ <ll a IUII·a•z.., boru which they h wc
to butld nnd brnnd ln tcums w.lnr.tht.!lr own tm.•gtnl•taon The)
thtn h .•ve lhe opportunny to rac l! tn then bo.lt ogalrtstlh<e other
File 43 l Unit 9 tcurns to sec whose boatil rhe f,JStc:JI At th end ol tbc r ce the
wmner11 celebmre rherrvu.rory wlth a boulc 01 ch mpagne The
Case study, Task. ExerCJse l , page 59 d.sy c:ncb wub 01 fanta.m c b~~rbecUt and bultct-stylc: dinner wtth a
ftL'tl bar
Student B
The:.., a re the tdeds that you h.IYe for prom<mng the JC c:11rd and
their co~t.S
• Outdoor udv~rusmg on bu~t'S r11ktng you ng P\.'Ople to school
File 47 l Unit 12
and uniVersity €8,000 Business c:ommunícallon, Exen:lse 6, page 76
• Nauonal compew •on for best photo token by 1 mobtle phone
Photos posted on you r b11nk'$ wt'bsue 100 wtnner~ get .., Student 8
JC cttrd and S300 111 c:ush EB. ono l l IMI n to your purmcr'a de~crtplton nl BMW'Iaalc:J, ond mart
• Ten 30·&<.-<ond TV udverts on popular youth mus1c channel thcm on you r gnlph below
t Q dOO 2 Ot ~cnbt: Mercede:>' :so lel! Your pallnt'r wtll mrttli: tht:m on
• Frl.'c concert uckets for the first 1.OOO pl·ople to take out cash ha~ l her praph
wnh the card on a parucular d.ue f6,()(}() lixamplt! ln January, salt•s wrrt alJOut 65 OOO ln fo'dm.nry thtv
ro to IU$1 awr
• BJoiW • M.".ftl, 1
Buaaness communication, Exercise 6, page 64
Sludent B
Ymt work fnr a complHiy o rwct.:llt:Onsultnnlto Clvt• u presentation
1<1 Stut.lcnt A about you1 ~tlt'vtc:e. uRi ll)! tht: notc:~ beluw
1011 OOO
nooo
&0000
J•n
l
- - - - - - - - - - -- -----~
l lmngme vour lxls.~ tnvttes vou lor Sunelay lunch ,fl 1.00 pm
What time would you urnve? File 51 l Un1t 15
a l 00 pm 1 b l 30 pm ut thi! lutt•st?
c: 11ny rrme berore J 00 p m ? BusU\ess communjcatlon. Exerctse 4, page 9·1
2 lmallllit ymt re lr.tvclllnl! to wotl 11nd your tmln stop~
betwel!rt tatton~ b<Jcause ot prublt!nts outlw htlt What would
Student 8
you do7 You work ln l he Sa le• Ot·pattnwru Tilt'SI! arl· you r problc111S.
a~~ reali y imtalll<•? • Computer v1rus lo~t 1mporr nm documcnt
b loukItt your w atc h7 (cuslomer propo:sal)
c reud 01 book or Hstl•uto musrd • Ros.~ threw a:wny only p 1pt•r cvpy by íiCt:ld~ttl
3 lm11guw you h>~ve llthrt•e-doy buatnt'ss lrip t hot .tarts • Cu.~tomcr needs propo~ultomu11c•w
IOI'IIOttOW W ou ld you
a wntt· a 11~1 or rhmgs ro rake7
b have: e h$1 ln you r hL·od ol who t } ou need? File 52 l Un1t 16
c have no h)t ill uli?
Language al work, Exercise 5, pagl' 99
4 ltru~gln•· you re 1n the 'upcrmarkcl on Sa•urdoy and yol.l huvc
ltn ltems ro pay lor Alithe ched:outs are very busy Would Student 8
you
SentencM
a leave rlw tlt•ms and go out wllhout pt~ymg?
b hnd the ~:han~~~ Itueur nnd hopc 11 docsn t tl\ke too long? l My colleaguc'• R•tllncnd work 10 logtsucs
c &O to the ne.are$1 qul.'ut' and ret.sx -lr's the ~kend? WRONG My coll~agu~'s glfl/f'ltrrd worb 111 logiSites
2 Wlu:re youwenton hohday f,t 1 ycar7
~~·RONG Whm~ dül )'OU go on huildcty Icm war?
File 49 l Unit 14 3 He work~ here smcc ll' n years.
WHONG Ht's workrd h~" Jor ttn ~'a~
--
;:::,
Business communtcarIon, Exerclse 5, page 88
4 Vou r mobtlc phone tsn r RS ~mailt han mmc ...o
Student 8
WRONG Your mobrlr phon. rm 1 os sma/1 as mmr
3
OJ
You wurk rar Ptxel Prtntlng S•Rmu Supplles huvt 11~kcd you to ~
prmt rh,· tr new cJtule~~ueo ror next yt'ar rney will phone you to 5 The gond~ wer<· dellvrred r his mornmg
o
il'lc tor some chdii!,I!S Complctl.' r he: lotblc bdow md dec•dc who~ t RIGHT :J
c:ondnrons you can acrepr or olier u~mJ! the notes to help you 6 Hc'd ger the job 11he would speak Gcrman.
WI-lONG /lál get the JOb t/ he Ipnkr (,m11a11
Orlglnal order Slgnta now wan t
71fow 11111ny Informoli Ion' are th •n• m the bool<!7
NoClrp, cs 300
WRONG Ho w mut:h m)cwmaltotr ''t~ ri! /ll tht bo<•~ P
No of Clltalogucs 5,000
8 We don t can rece tV{ personal ce Ils at \\erit
Del tvery By 15 Dec WRONG IVe can t rralwo pl'rsonnl mlls nr wotk
Pnce per catalogue inOO 9 r may be late tor thto m,.~trng lllmorrow.
Notes RJGHT
You a1l' v.:r}' busy ln Novernber 10 l he campany w•ll close ti lhey wan 'l «olv lhe.
For a pnnt order ot 5,000 ti OOO c.llnlogul!'$, l hl.' norma! pnce l& problem
t: l per 100 p.1gö
WRONG Th.- compali Y will close íj thty don't sol.-r tht
Srgma Supplres IS a Vt'ry cood eu l o me r problrrn
145
File 53 l Untt 16 File 55 l Unit 9
BuSi ness commun1tauon Exercise 4 page 100 Case , tudy, Tas k, Exerd.se l, pag" 59
146
by U~tng li!S$ Water, les11.'fll'fi!Y • nd lt!U 7 Íhul 1 tntt:re:.1tnll A lntnd c.l nunc wa!kt
Unit 1 fl"Ckogmg Suay tuned lot mo~. an Nr>~k 111 lor an Italtan eetvtcc provsder Ü11ll
fucus. 11ght aner ohe break. tntrodu~ you ta htm1
01 8 R~rt Can you come hete for a mtnutr
Jamu W h ch axnp;~ny do you wrtrk lor, 03 l It IS Sorry 101~ s )'IlU~ tWIW "l;lU
riO~ 1&\alltd lksatn B·E·S.A·\t You 9 Robert o Th tus Ja no She"l Wntllli f.ll
probab!y don'l know 11 11nldc: on l nr~ ~rvtce proVIdtri
A C Jld 1lpt'llk to vou tor a fhOfTI<'IIt1
James • l don l W Iul! ~' tht! ComPI'"Y B "t. Cl!counc
dO 06
riOftO We ;>t"dlltm tn DUW!mtlc door 2
mt!dlanl1nu Rut we ma ~diary ol Au. A ~ 1 )'OU tell mr. )"tiUl' 1Wtlli:7
Atlloy ~lapi you know th ll n.tme? B S..re. h 'a Woody !':ethan Ctanluc:a W Ital do you do
James Ncuony l don t Jan a l am a JOurnal 1 l wnt Artld ror
J ,.. ., urnf!J' rnqAl&ne:l •.vtu~t .wout ••
Flona It n Swedtslq:roup h ma I'S toc a A C~n l h.l>-" lioCllhez dnnk ple.t~7
~rld a«urttv 11 rc:ntl l m •urt' you know
W h <t do you Ilo?
B Cenutnly Sam~ ag~~an7 Gian luca I'm 11 a-1 CJ tlllHI"it:r
sarne ol uur prD<Iu<"tA Y11le hxb or
ClntbiJ or Vao:hc-11.,_ lot rxampl"'' 4 2
Jamu Nn,l'm nltatd l rlnn't l l u • v~ry btll A Could you c~ ll me dgaln tomorrow'l Gianluca Why llrt' ynu lllhiS tQnf,.rMcc?
~roun Ih-n? 8 I 'm ufr11ltll'm on hollday Jana l rn hfr~ 10 rawrdoun <lll telt! [lD
Ftono Y~. uta !'here are about JO.OUO 5 lntrrll"lllt'rvtcc ptovtll•'Tl Whatlillout
(rll$•1uy"~'" .,..u·• Wttat .ue )'t.otJ hf"te lot'/
A Wuuld V<•u ' ' pu1 Ihat ple.t~?
Jem~• 1hat .. biJt B y,., $0ITV l he reterenc.:•• I~Si,i K Oianh•ca We w11nt '" litld lll!W C\Uh1~ ln
Flono And llnmal ul~-s 111 tbctul 1111~~ hllhttn Ilu I'Urt>JICJIII mnrket
t!llllll
6
A Could you help me fDr a moment'
James So art'! ynu m~tnly 111 the European
n ,'>orry, but l "' very busy Dlrt n wn•t?
07
nUtrket
Jour queJolion 1 Tha11nrcmetlt"%VI
l'lona No. w·e openue tn •o d tilerem
coontn WOtldwtdt' Tit,.re lift 150 04 cromrany h IlS 111 Head Otlace ln Moo.nuun
V cw C.hfomaa ll you re lool:ln~; lor
dili •~nl cump;anld tn 1he Asu Abi"Y Gianluca ExCUM! me ls this"~"' Jrc-e? mlornvtlll>n oJt Ih~ lntellh1 &o to th
lltoup Jana Ve .. 111• Go 11heud ~ •mpany'a pAgeflr~t Wh4111lht- narnt'e>f
Jamc1 Who Mlt: yO\Jr maUl com~tllor• Glilllluca lluonh very much Cdn ltlltroduC't'
1h companv'
lhc'll1 my 1'11'11'm Gtanluea Donntt'lll
Jaker questton 2 Titll car manulat:IUttt
ftona l' hl' Ea)trm Campany 7 Inge aholl· Jana N!c• to m..et ygu l 11m Juna Fr kov~
t bd.l.<·d tn the UK , bur u I&IIUI>aldi~rv
R.lnd 1 M~MN l.O(k7 Gianluca Ntcf to meet you too, J..nd Whl'lt
olt h~ Germnn campany IIMW h s -11
Jem• Wrll lthtnlcyouc:-~ansl'f nowlhtll ,,,. vou hom7
known tor 111 luxury can:_I>IJtll ft lao
know nothana üboutllte .-.:ur tv busm~ Jana l m from the Czech Republl~ But l 100rl.
mak.cs • n n~ lor the aa-llftllutic' aná
f lota So Who do )'011 IOOTk ((lr? •ll n-r f:.tt~ m1utnt! tndllS!rks What s the name: clrlw
Jamu MierDK~ll Ga•nlucA And whn do you worl for? eompany?
r Mma And w11nt does your c;omJiolny do7 Jana I•Jon t " vrk foa "companv l arn Kir·
.J.ma Y, r nuake Ah..thau DJOke. rtGht7 Jolcer q<~.n1ion l Tha ~OC".e c;omp:~ '
~m~
spedaiW!s ln audio. vidco and
Caanlut'e Oh t<!~·? And what do yoo do?
c:ommuniatuons produc:ts h ha rmmd
02 J.an. Iam llJaum.elist l wnl\' enld•J lor
ltiO OOO emplo}'ed One ol lU nxnt wdl-
ron~umtT mapur..s
n NMtlfll:mn~ 10111 erearc l '" 1866 lmown ptll(flleu b l'layStnuun Whal • the
by ll"11n Ne ll 1"h<l fint Nl'Stlé ptOdut"l Cl.snluc:a So why 01re you &J t hb c:onltrm~?
Mllte of Ih" cnmp.~n~
WIS baby 17Ulk "''" CC'mpllny lllll p!'odlltn Jnn~ l rT' here 10 rnearch ~tn rtlcl" an
Joktr qu...ltiDn 4 nm Amenun CU!np:my ):a
hi>b~ nrodu~t• tod nv bultbts is)U\t ont tn a lntrrnl"t Jerv•ce prov1ders
Ca11nlue.a Thutstn!Ne~<ttng A fltertd <of"""'" hM' ti' l h.•.td Ofllte tn ~lill It, W~h tljjtnn c
wide ranGe: ol Ji>tJd und beventJlt products.
•ncludtnll bottl..-d Wilter breaktoM cer~ JI~ wooo lm nn lt<~li<ln 'ervlc~ paovld• t Cun l
hs f•mduns tncludeth 737 747 767 and c.
~ntllcn rn.tm ll 1 r very aucceA~Iul ntr tdULt' you l o h lm?
l he n••w 7117 lll tht• m,un comftf:\110! nl o
A ol l> u Wh l th n•mn ol ti "comp;mv7
y,., of c:-our"' That would hHtk•
~oanpnny wath suh:3 lot!l vec1r ol rnore th11n
107 bllllul'l SWIII!I lr,mc~
Jenn
Olunluaa Roberto Can you come- h•··~ for 1
Jn ker quesifon 5 l hl'. ''OIIIJI411'0J ttelftltU':'J
ln lY l•'' lot c dl' bulit .. hl '' wrll known lor
"'n
~
N!!!! l,.. la u ll ul y gl•tiliti U>mpnny Ils IlUltd nunule:7 f'h .. IS Sorry. whut 'your nnm~ "C
11 •.sh·mltu 11'8 d <·orupemoc 111 Mkltcl"'
Qllllt!l 111 Vevt:y ln ~Wit7rtlolltd but ll It~ >11117 [ri
qnd Got>dveM and at a bü<ed ln h•ly
manul.tciUtClllln 780 IAttUrtef .nound the Jann JuttiL Juo.1 Frkova
\VIt.n lll•· ""m" "'Illi! a•tt•~Mnyl
wariri and ~.<•Ili on •lllave conun•·nt Fu< Gi11nluca !l(tbclle>. Thb s .lttntt She'& wrumg
Jokrr qu<'~lion 6 rhtl Northl.'rn Eur<>~lrt
thr11.11 d~r~nd• on ua 27b.IJOO ''"'l'lo\'c.!l 411 orllr.le <lltlnh.'tntl ·~niKe provtrll'ra.
tnp 1~Y 1• • lu s rntrbil" pl u no
Ne:~ t lll lx-hi'Vl!$ Ih ill lll~ tmpotlctnt tu tnvt t
!n UJ ~mploytc"CS Tr amin ls ltn lmi>Orta!lt os ruuiLttt>cJI lY • wd wuclos
nelworb ln l he mabtlc pllonll m:arktt.
o
p;m of ats phtl0$0ph~ ln 2001. 6~ ol na l Excw~ me. ls th ll k.ll ~~ ttsn>~un cornpcttiOfSate l'.fiCIJon
i!!TIJ-.Iclno tt«JH-d surne form ot Ulllnlu& 2 Tnanks vev muc:h. Can I mi rvdun- nnd MO!DroiJt What a 1he namt." of the
Tlw'l onn r""::on11hy Icu lh•n ~.ol rnywU71 m GWtluca Dona teU t C:OmJlllnY7
t:rnployr.rJt lav.: t!VefY yt:lll 3 Ntc• to mt.ort ynu too Inn rt. Wh~n: art~ vou J o ur qun tion 7 Th11 F!t:rtelt gr®fl b •
N~tlt&llo mvotam !>''<>Pl'" outside fre>m? Yrofitllc:btlel tn da•ry pod Jll1, rn ud11~
llw CQIIIpMy ll'""8 fTIOnl'} md help • And who do you worlc lor? YDJ:huru d1eee and rlcSR'rt1 It 1 the
IO Illo! C01Tittountlta 'fh.-,< Dntpomy 5 Oh o:ally7 And wlutr do you do? nutnber t WO tn botifed WGiet and 1111!.0
olier NUColll01111llllJtrltlllll ~nd l Mhh 6 So why are vou atthis t;'Ollfcrenco1 ptuduces basc:-un What 'l the name of Ih!!
progtam nu~ atl<l gtws lu:!! f(I(HI h el"> c:om11 my?
pia)'l .. role rn protetUng 1he envoronmcnt
J 47
~=t·
lnrrrvt•w~ Só wh.u elo you do n tiv7 8 l114ll r .,bt SftviCo l wor\: 111 1"" lndustrt:ll 8usi
Sa:na Chun !la ICll!ly my Job <X>II,';;l u ol A And vour f U'll ~Wne Gcol! ü tll.ú CroiT Unu l orpntte lll the 11 a ;>Oft Irc;
w or h a G or J<"ll wuh • J? luppllen ro our rac rono,11nd rrom cx:r
11 WNIIIS ca lis from eu romera whO ure
8 W•rh 1 G G·E·O·douhl l I.J<IOtia IO etC 1(1Jile15
mwlng problem• wuh rhdr IOhw.ur. llut
A O._ l ve go t th.lt l'od1y l have • vis11 rrom Ralf OulJnj:
ll uliO ln'olvt:s "~"& wuh lllln re ps
He s l he ~rJOn ln charge Dl buym; lDl' thr
from ume w llmt' W•• vb~ rww cmromtu 2 whule r.tOIJ!l He "-'llnu l o tul: ju~ ~
toll"! her
A Can l have your namn, ple>5e1 or l<>ur btr; >nt~ll.Jhomalt••n:.porteralilf
L Interviewer Oo vou dcvtlop aottware roo''
8 Y" rtsBrounvRhv• ThnrsR·R·l O NY • lrllrce ol our billllleSS unltJ He tlr.nla
Sana Chun We rren~ rr.-olvo.'d w di"i.,l.>f>ll'i
A 8-R·I·O·N Y AndyouriiUrll•lft'1Rhn dnS rt wt ll t:O!It lesD r h.vt! 11 mlllll munber ot
I1C'W progra•n• ll ut wh<-n fi'OII'anHn"tl "'" youaay' • , tupplr~ra
pr rpnr 1n1111~W YI'INIOII$ OJ o/d prutJUCI)
8 Yt>. rturú R-H·Y·S
Wt! take p~~rr on rhe dl:~e."Uu"on~ Wc llt!.rk 3
A K·H Y·S OK
to< 1 me oa "'~'Y IJ.ry .,,.,.,. knnw tln l ha vr <'(lfll.il!.l wrrh ll lot of 11111111n
ti" Imreni tn•res verv wt• ll
lnrervlt•wrr So wlo.ot wrr ui Jttt>hl~m, du vou 12 •UIInnltA!Imo; Wt' h4Ve • lm ''' l>róiJle
loornlng(ngh hh"'" Wun:<~lso
h~v..- to olvr ·1
Slinil Churr Oh,lh~ IISUAI w~ ,J, JI wrth
C>ll!olnl%11tg A lot ofl r COUIJ<!"&ttiiS YL'.'U
A Ackcmi ~nd Shrrmn ll<1w cnn l htl11 yuu1 l>t>Oill•r: "'"' clomt~ns or.t n rtic<'lllltJ
u.r.rllnil•n '"'"~· fldt•\lll>lllprnhl•·nr• 8 ls Mts Acke~ rhete, plen>w7 B<>IIWhll' lll the 1nun~ent J t<'pot1 to the ll R
bu~; lhlnJl• Ji~~ llllit A Spr!Dlctng Who a ~llng. p ll!ao.e' Dirr< t Cll She a e<nnlng h-re Int~ m.."CCrtll
09
8 Th b Srmon ll.lgo from AOS- Ace Olloce rod.y w" re <!tnployl~ a lal oiiii!W pe1J111e
Strpphes thi' ye;" and ahe rtunn lhcV h:ivrspe~
A W hur can l do lor you Mr lloogn1 traunn11nel'd• W11 re oalkiiiJIIIIoou• what
8 lm 01lllng 11bou1 a spe<.-sul pm·e on our COUI'SCI Wl!t:lln <J! let tllrnl
A Tr ehmclll Supt><JH Aki• n Pf'a king
pnntl!fS, Mn .Ackers
8 tli, Ar1•n
A Who nrn hJ>' nkrng U>?
A l m .sorry, but l can t dlscuu th1s n<>W 1 14
hll~f' a Jn«tlOJI lnll\·r mrn1.11cs
8 Souy, tius 1.t Nadlra lm Ilyinc to an:tu
my eu tornrr hlrs burrhe tompllln nni 8 c.n l call vw bock r.omorrow7
A SGny bur I'm QUI ol rht: ofhn~ lDmOrruw A H~ on the Illat floor web:! vr ali tlle
ctt"ptlng mv p;t\ word &llmlnllltrat .,.~ nil iCeS ThU la ~ CEO'"•
8ul lillinh lor <:Aihng GOQ<lbv"
A Y~. lllunk vou r., th" hith nr .. xth prn<>n oll•eo ,JUli hem on rt.e right l-te'$11C11hert
8 Er You re wclcom~ Goodbye.
r rcrlmc.rhal iherrsaprob~mwlllllhe
tod•\'
"l' l 2 B Huw olltm doeahe wt Ülli Qffia:
B l Qmtbody wwlllng on h at rhe momcmr7 A SFC CnnsuJung Rntr Gu~luYIIon ,r,..akarg A Oh ho 1 h~ ilbOUt one da> • week
A Y< /11m Butils I\Oit".a•y, t.ec.1u 1! lm 8 H~llo Could J tp~4k to leoo K..llht-r plr.ne? 8 Whcore d•>d hf! comr l rom'? Ile.& America
on m~ own hec: EveryboJyr(J(: ts haYifl& A m •1'11•d ~~e·s out of rhe olilee as the b:n l lt(o?
hrnch Try n~m ln 11.111 n hc>ur ..,hmtnt A Y Ile • l rom Nr:w YOrir.
8 O~ A1d.1n Thanb
8 Could llcu\le •• me$S<tgto1
A Ye.... o( C'OUI"R Could l have Y<IUr n.tme. 2
2
plt'.t~7 A TN:lla ou r HH Mannget Club Broal•
A l • uw mr. Culo:l
B llli2 t• Not4lle Kt'tll.lrom N l Con1ultu1g C •1•. thr 11 Robtm Sielrcla tt.'l nre.r cd
8 Ya, whul~ th• pcoblllrn1 C.mlt wall'! J'no
Cuuhl yuu .._,~ l.e" ID c111lrncb.rd? lr'a rn do•nl! ll(lme m•rk..rtn~ Wtllk for IlS to
ha\ '"ll 1on~tlllll( ln hcr~l l'ol.rnol
qurrc. 11rgc:n1
A Who ne voul.elktng to7 C: Ah rh 11'1 ~ n..v.a N~e r<.; mtort you.
B A uppll<'r Wu ru .J <:•IUIRJI ot'W pr~· .. for A Y~ tUn: Could Y"' l tell mr w h 11 11
Jbout7 Mr
rhl• Yt'•H Why ~n· you di~l ur bm~ me'/ 8 Swli1 kl Hur plt- oa• call me 1\ttbctl Nrce !It
8 Yc.,, I'm phonifill to nu er hit n •om t •uh
A It tu' t rlt~L "'"'~btldv ~~ 1skmRto Ulti! lhe llll'l'l ~Oli !(>O, Cufl,,
cot~trncttnl: wo1k
(OtJIH
A OK 1'11 Kl\'~.< Lra lhr mr ~.1111 C Ht>w Ion& ~re you rnytnJl hC1'r.. Rohen7
R Ru1 lu'~<' this 1'011111 nor1y Morlduy !.ol\\ 1oy~
O Thnnl:z. fm yuu h~lp G111•dbyt 0 Jusr rwo ''''~ -Lc,doy 1nd lr11t1o)rt01\"
havr. 11 nw~ungllt·J or C AntJ Whll oto yuu w~nt ta let' whll .. you"'tt
A Ye~. lwt you know rh•r t lu Sal." Dorf'\'lol h!!re?
úlw 1\'ló hit p110111y R W~ll, vnr or IWD ~le n S1lö and
8 Y~ H.now l• he "·lllrng IIWI't' now7 Unit 3 M•riwtorq; fiut l d aho hke rosee )'Dll
A v~•. h~ ll
la rtr llJOO<,Iblr, lm '''"'Y Jntnebled '"the
8 OK OK l m l avrng
13 uatnll\!l pro;:ramrnn :rou
I~:~~Yt! tJCre
10 3
l The code Int F.~tl!l~ntll• dnublo oh doubt.! ln our d'1'ltnmcnt "'"do r.-pons ~• t hj! md A W e n! uow ~ln& Intott C! new p.1n of tht:!
four oltoL"h mvnlh ,.fuch ~how 1111 the ITIC)MJ bu11d.:no; Thb b w bne- baw our nr-w
2 \ly rnolnle numbab oh cb&blc sewn. ~nJllniO and our of t he c:omp rny Ir tAI:es o. Ucerure far customrn. from al! liftlihe
do u!JI•• oh. nr ne. double oh thrrc, Jmv '" r!'ally long llnrc l h.rv<'tt n • • ttng tod•y world
aevcn w1th Anna Ncvn who's rrapcn11bk f« out 8 Whtn d1d ''~7
•
B Oh.. l was ar my hotel at ubour c•Rhl o ctock ln 1!1118 Wc were both worlunK rn a bar rn Sinnford t.cc411!1C: he d•ctded ro 111ke up
A Th:u'at good Nor roo late. then And drd vou n skr reson colled Mcnbclrn the freneh "JOb olier w n h Applr. flete hl' mcSJ~~rlc
rmd VOU! WUV htl~ 1JI rtght? Al !>ll We w ere worklntt et ru~tll so th.lt w~ Smuh. dnd l4ter th,.rwo of rhem.Jil!n•"-'
B No probltm You r ~c retary l«! nt 111~ a v~rv could skl alJ day. butthe late ntJ~htaand a M.trt-up romp.mv Cllllecl hrepowtr
good m:sp early mornmgs wcre 100 much. We needt.'<l Svstl!mS Inc At thrs pom! Sabc.l!f and Jack
A Th•! g"od Huw dtd you gel het t'- by to hnd llllOthet way to pay lorour kíinl!. so t u ted wcr~.1ng logdh('r on nt"N !<.It= lor
Cl!? we hrl upan the idea of selling l·slurts ll•t l 1 m•·t
8 Ve~; l reml!d a c;ar 0111~e aorport. Presenter !'. >how rltd thry ~t the ick4 for
H >lm rl7
149
Nett A(lu&lly u-~ Jack Smnh who thought also h:we an muallnuun t~rtrn 'Whu put
oluiir 1 H~w~~b«a• . h up the Podp3dJ ~lou: Lll«! I!VI!flt and t.Jkt:
24
coulrin l u.'1\d on nl\lltl pnvutrly .at w >r~ thrm down apsn •h•rwards A H•ve you evrr ~fff~ a Y1d C\
He Clllied S~r on hl• t~ll rhn!1r WIth 411 Fu 1 v. e '"nt;u;ted l'odpdd cr.rn nnd B No l ve nc\er ~een one. but l have h~é.!rdd
ldc.liOf "pm 41t' "tmlll ~ 1b r '"'d onl.!rt'd !iO Podpaili. lor th" Summt'fhwsc t hem ln r lll l rClld ... Illiide llbt:lll the:;
l•t:k tu har tg up be<;liu•c ~I)01t'!llle mt!(ht fCSitvul Tiwn 00 IlU l WCbSI!t• Wt! olfe1 cd a few daya tgo It uad th n peoplé' hllve
henr that r converanuon Wh en Snht.~r )!ut tree nccommodouon tu bO vovhora tit h~\ ti J' ttd rn.tktnl! vtolt'O tlrpu UJ p.1t1 otllte~.t
home the two dhcm d !loe •llr. o tn mmr took part ln u'"' re 1 nrett J<•L •Pflhmtlmll And"'""' eot~n10
ú"ta1l ond tht!n Silb~G' c11n~ up wlth a Wt· $poke W DUl l'ntlp od tr11hltn~ .1!111' on~ hit\~ aircarl v'"'''"' :d olier ng vlá1'.o ev
uu meu pl.,n nrahl 11\d tho·n :.tlll!:n ahr·r uo:cond night StrYIH'S
Pruentu Hov. did tlw:y dccldr on the !lll '71C? AU <JI rhnn 14\td tlu~y wwld C'Onsldr:r lunng A \\ell someone has enallcd me a CV IOdq
Ntul Tiwy rned ollltmd' ul nllrnl"S endmam a Podpad attlit ll"~' lo~tovalthc:y "~"'to MJ the ru a lrn~ to • vtdeo on ber bJo&. bul
rh~ v.'C!rd 'nuil' tn the end thev decideci on l h~ven t \Utcloed t vt"l
~onthernce
Hntm:lll lli'OJ\Ue t1 conuuned the leurn Ftn.11\) v.l' Ylfllcd l he! fatrnl'tS
who ld U$ B WeU. &!ut l wt ~law a tool 81 aaw7
IITMI~ tim cod1nQ on ali wrb p 1gea. Ui(' !.hem wnd Wr: tllt..d litern '"' thtlr
Presenter When dW Sabt•J!f and l•d:: l.wtU:h op n 'ln o4 the campany Thcoy commcomrel 25
ll ~mal!? ru. 1 .. t!lr~ncv ol l he tea111 who put up lruc-rvl~rwer Sowtwn did )"C>Il \U.tt watbni
Netl Wrll hr<t they had to ll• t tundmg but th" Podpu<U ""d tht:n toolc tlwm down m Ih" non·pn: hl ~CC l r?
thrv dtdn l wanttO tell too manv poopl" as soon rsa tlw IL'SIIval Wil$ o•e: llhmk Naomt Wh n lleflumvenhy tn 1998
dbvullh tr JdM bo nu "JOrnt'OM mtght we c.on say Ih~ t the h:tt.!p.>ds w~"' 1 hU);f! lnt~rvt~wer A rod cr tun-c: )'1)11 .,..-a- ..~
mpy It I'vl!lltWIIIY 1< npuouot ttjlfi"~O ll1 SUCCtU Wt lOUfid titlll they W<' l t! IJUI'UI u fOl ll bW Ofi!UIIIt.~tllll1?
lm est $300.000 ln tbl'ldt';o S.lbt.'<lt ~and wllh bl' rh vbltur• arul r,rrmtr •nd. n~<~~e Nooml NQ. l hnvrnt llut l v" wntlced
J4d:. Ltundled H<:>tnwll un July ~th, 1!/!lb. tmpo1111n1ly tho•y Wt !l pto4t l l hl pi"OJiftl l~ r thr~ ltroaller 11110 with t•p!'! tonm
lndepcnornc:c OQV. ;md tnle$s Uum $IX u>íntltht:m l rom hurJ w~lllh<l 111 Ahl~a Su l'w 11lte•rly twlal01 cl
monlhs they had ~ molhon U'<-r& <"J ....... l:!tl4tt ln llr neld
PrMentu Whm 3b<lut tito ot'"' lrom lntt!nlt!'Wtr And hAva you bern 10 AfriQIII
M1Crosolt7 Unit 5 th~; lnst year7
Ntll Wcll MíeTosclt soon~ tmw wc!l Naomt Vo. l have Th ya.r t ve be t
llotrrulll wu doln& and tn the IIUlumn ol TiiM~~n\41 ltrpent ~ montl workilli on 1
1!.1117 they mo&de tilt: If h not olkr lur the
23 Cottl,trUCtl n ptojc:cl
t'Omp;il1)' It tDOk thml ,.,.o mam bs to Anna lm a t"llOiher wtth t wo yqll"l! chttdr~u lntuvlrwcr WIW did you t1o t~ e&IIO
nt!goU.,tl:! .tn ~rr.,ment wi! h S~bmor V.lto l tool thiS job becawti' t oflt·rcd m.. Oe:oublc Naoml Wt'll tnyjQUWll IOt:upaVtselhe
nnanv wid Hotm;;JI on Dt!€tml>t r 30th lor houns l get tu work 11 tilthi n th.: momtng bu•l<lrnR C•! t new u !tool ll opc~ed tnJune,
arou.nd S-400 mllllon It'""'
•wccd lhal but then l 01n lravtt otlour on th" lllremoon
to getthe choltl~n Irum 1Cht:~ol l •lw
lntd'YII'W"r Anll wrtí' you l appy wttll L'>e
~.rb<oer wuuld l'onunut •• CEO >lllotrnutl, tt"StJlts?
but he only !ltaY\-d lor 11bnur " yNr liovc J:Jllt w~uks pot d ltCJilt!JJy which ts very Nauml Vr.• l w 1 lltr u hoQI wns rr4dy l wo
rrcMnler Why Old lu! IC<IV< Mlcruso117 u•cfulln the mtmntPr wh,.n lllf ltool.s ur rnoruits t:ltiY And th t sa'llt:tl u• SIO,()!)O on
Nell Nobody knowt but ht'• •tili buw ln''"' ctD:;erJ l gP.I privttle h~ oh h~:<~ ll 1111 ali !l~ Hw ronsli uc l wn c ,,.u
w •tld ol ll He tuu gre<l.l Jll~ittlht IHS hOll•<' l.unlly. und l hul nves ''" ., Iul ul lt1QII<'Y l
...,unt" -h~· wnnr to devclop a Q nil Lu don r plan to hove any rnorc tlllidren u~r 26
locauun to Sthcon Vall•~ tn India the mntemrty IP.eveo ls alao llOOd he n: - JIX
Paula Antorur• lnt"1)11 you ro mul<D allfl r:;f
P reN" nl er L:t"a hopc lu! l:lllh'S ut n.: n N"tl montllt on full puy
P• 1 panu 101 tomorruw tua ""lll
crx:rw.
Harns. thanit you IClt JOlllliiG us Marlt ltnvd D lot becaus., l m n Illi~ So l
AJtton to 01; 1'0 do that rtgitt now
get a atmpally Olt wuh the job l elln u c
Plt u la And pl~ lncfud~ alltheir mobt
21 n ill ~lceodiloo whlch isgroot u l t••t
phofll, nurnbcors.
chcap petrot l hC'y Ita gtve ITICl o laptop
A Did you h~ve a~ we<:l:.,nc17 Antonio I'm not •ure t cnn do t!w l ha~'t
D y~ ti \Voll areJI! We Wf'lll .twov '"'H lor datnil ali my ft'p<llll ~nd il rnouole
phone l can use the ph•ml' fut JM!rlOMl
go& • h>l Oo wt: have onell0/llrwhcrt'7
dl "R" Paula Yet.. )U tlook tn the gn:en fiZe on my
<olb tvo... ruth" u~lul And fire todt t'3rt
A Did y..u > Wtwrl!' did )uu.:o' d~<>e And l d !:ke \'V' O lu tilOne lhc Salrs
u~e t !ol' Loptop ri Wf'rkrntl:!. l11l~n g~lltt"<
B W w~ntlo Mnlllr Cor lu
~ym mt•mbf!r,h:p A hu Cll Pl'"!''" KO to
Dtrc-tor tor""' rhl, ulto·ruuwt
A 111M 'mto·r~.,.!lngl To~.. the c..rmcltt)l•t AntoniO Nr~ pr<~•lrrrt
th~ xym rn tlw lunch hour m•l ItiteJ W(Jt~
B Yeo.thar 1 rt~ht ll wn• rratly ex~ttrnyt Paul• (~n youtell hom t hul the wtlt:Qtn
flot ll f not mu~h lll'fld Int mn. hLOColU~" I'm
A w... u71'Vl! nevet bo.<rn ID MörtUCO 11twuy5 on th• ru.~d
p~rty r~ ut''~ th•ttv 1h1 ~r.nma
B It WIIS my Hnt '''"" tl(lU4IIV lldlly Valm~ What Int ut' wd me ttl'l't 111b< ut th ~J:~
Anton to Yes. ol C'OUml An7ttunc r.lx~
rnJ••y~d u and th" wo:arhf't wa•l .. nrnuic j •b WoL~ th~ ltdllllll • CO\lrses. Ih~) ollerf'<l
Paul" Yrt Coold l ntk ynttto ~to tbtr nr
A Oh t !!lilly? ll ralnetlltr:re all ... ~·l-.enrl l l ~ri danr C<RUleS ll lll<'l~mlt'nl,
l'llf'
h.O l know It 'l lAte IMI c=n 1 be lht::e
rlonkyou .". ntto th4! tlihl p o
teJontwur\. and cuMornu att •K'e And tttt brcaw..e l haV\' • rn«1lll:
compan)' n bo ollt•J'S uh:rul :tt'ld chtldcll'<'
Antonio lm tlruld l cant P.W. h-e~u
22 l had ll b..by J;a t Y<'lU sorhar s bern really
,". 10 Clltdt lll 5U
"'"to tcpori on our C'llr>etrtnC'ttt w it h uaetuiiOI' me We Iso have a vcry SOOCl
f\J<.Ipod& ill~ Surnmerltou'e ll'atrvalloar comp.ony pen11nn achrmr but I'm CJnly 28 27
rnorúh The~ ol our rrts~rclr wa.s ro 10 t.hJI's not re olly lmpoo tu nt now W hbt Nalulla Ben l warut.'lilO llt!k to )'Vt.lll!loul
frnd lhé rf\Oilt cumlnrtablo: pl•• cc lar Vl"tor a toten.-• ts me mo '" u he rttarncttl u tilt' lio !> rn pr ClJc< t
to$lay durlnx (l\lttfllur ~~~~~·~ls Wo wanlrd •nuunl holtuo llt.u nw 1111 mtuc money fol Ben Ah ye:. Whort!~·~ we w•lh rrc:rUllm~t
to Imet out whrclom:comrn"'l rlt<ltt wuuid Oltll;lmu pll'•rnu tn Dr<~her .. If the <!X ll~?
kcrp p<:opl~ dry ln b;od Wl!ulher curnpany·~ Jl!&tJhJ JI t ..'()(~ Nata•ha w..u wc VI." •l ready l;anlt~t~
Why dtd wa choose J>odpoda? Becnus<! thrv lw. nl) 1. .ondlduti!S
111" muth slf'On&C!Ilt.tn trmtL TM ntnkl'n Ban • Irat '1 good C4n yuu glvtl me l~ r CVC
150
- • .
N~taaha J C'm:ttlr.:d t hem tn yuu J.ut we~J. c"mp.1ny l.:lr Y"~,-, Howc·vr.r .,..,. wc·r~ Prtr Fthm iltllltttuale. 'l%aay ti
H....., you\ ked al VOU! emalb? d~llshed wt th the ~1Cttthls ''""' MJ ba"' ht hlms,flliWC,or DVOn í'ni}J
Ile: n , MifTY N 111 M h-to l t'cn "-''V hort wc ve chan!!•'d to • d•lf~nmt compun y whmr.a 4t v th111 thq h•vo pur
of llllle l hU wet:"k t ro vel nccollllllOd.UJOI\. IIDd hc!ld:)'l
Natulla Wcll ttmc'J ruruung out J nt<'<l 29
to c:nll the c:nndidata cwty next Wf't!k to And ll~r.lmal 1!iiCNV 011 Coru.ult1<'t N~ 31
IUl nce the in• •'!TYWWJ. tomgitt tS llboul CU1lQmer serv a and th<!
~n \\ell lll ro;ad rvcrythmjltlu' wl't·krnd lntNnet Broadbll~l'! Soltw-dr" t·uuduci<'U
Doa l worry lr.a>~ It wl.lh mc1 Sup p hu Can l hr. p )'OU
a surwy m1o how online ~rs are
Niluha And whillni!OIIt the Ultrn-K'Wlal Cuuoml!r Yes. lm c:alllllabcau:e }W'Ve
ue.ued ll AJ.Xed ~ 10 buy a produ 1
the end 01 thCI momh'll'd Illu! vou to 1~11 ~ umt fM 20 lvlmu tnl: amr~o in D!
Ir '"'an onh ne te1atle• and thl'n 111 um u
when you m lrn: J ll need )'0\J lor t wo ot 20blulr.o~
ll co"'., lhry recoved ll Tilt-y 'l'iCTe al w
lhreedAva SuppUer l att Can you glvt me yaur CJríla
askrd to uy And m•tke cornoct wuh r h~ 11\lrnbel, ple:s •7
~n \\dl lm 1101 Jurr ul the roomeni l ve
rrutler
gt11 on.: all-dmy ~n« ll nj t• l !iN l th.tl week, Cu•lom~r Yes ui WI<~174S
The: t<"sult• ol !hl! ltrrvt'y u re gr.n<•rully
butiiUiv~n'hl'lr'tl wMr d~l•• r111 SuppUer Yo l rrt •r• v J nr ty obOutlhlll
el~CP\lr.!~ln~ lOr C'\n&u!N'rL Ttu,y can
Nataa". l.ooit.llen. thc tmervtt'ws •ne \-erv ammbody roun.t l!lnl()fnM w Itb lhr
c.ont..ctallth" · ompau•rlellh"t by em1rl bl..~k camrltlgrs 11th n Ot;?
•'"'" CHI vuu Irt ml'l ~n11w tty Mnurl.ry or through,, c<~ll <<'OITC. nd, wlth ll!l' • ol
mormng at IM IUlesti Cu~tomcr Yc:s llwnk )'tJ\1
tbcm. custom~!!'$ tan chocne how to rt tum
Den OK OK.IIIduttllyth .. w;,y,hmvcyou ,t:eod~ But 29''' til L'OmJlolnle•lnk" lll<lt" 2
lint~hnJ th Jhb ut• rrtJ IIon y..& 7 th tn !WO bUMOt' d4y to U01Wt•r t<mUIIt.
N"uha NL' J hn~ -nt hud 11m1 "'·101 Cu tom r r Hdlo l m e.tlltng b<.'amc ll~
Tht ln~I!OS liliiilf CIIMOI!Il'fl WllOI ll ., rn«r~l:t: wuh my 1nvo11 u h liiiYJ St OOO
10 WO!il Cili ll tili' UIICII!llOn l "''0 llC11d qutckrr rcspnnse, tlwy h ov~ to ~rwnd ntrtr••
to ~k 1 th• Ml> Illi! ru t 1l.mt • And
ln .It> uJ ur i lOCI
morwy by m.. ktnll•l lo.J.,phono c.ll Suppll"r Oh filliti Ca11 you J:IVt.' mt' tbr
Ileneh ll ll ~"ms lh•tl you tod he dun·l The ""'uh~ o;how t hu• the u•turn, pohcy ••untlt~r 1•11lht• Jn~ul( 1•?
liiifC- or on h ne ll:tall.en IS flet ll nil b.!nc•r, but
lJton lm havlllg a trlt.'t'liflll wuh h1m thiS Cu•tom~r 11 • Rl-1107124
Brwdba5e Sollwa:rt• belt~Vt'$ ll "' Uli not Suppller Yf!'ll, 11.. (lll( m !Ake I'm terrib!Y
~llornoon öbsolutl'l)' JatlifiiCIOry
NatDJhll Ot: liO Clln VUII dL'Ill Wil h Út e
l Illóend ygu all('W mvo!ce.
Cu"omer Th.mk you
c.'lart<'JI!Sua wiM n yuu sre htm7 30
Bt n No problem 3
ll.atuha írun•4, lkn So Iluita sallion Ludmila So, ean you trll u.aomrth ng 1\bout
the 1 u lis "tlhl$SU"'"Y lot o the Utc Oli h t SuppUu Optunum Oli la! Supp!!e:. Uow cm
10 ll.:CU'I11h1$ Hlternoon, CV•tll re td
Intem"' PE-tr7 l ltclp you
thb weekend llnd )'OIIf av-~tlnbillly lOr Cuatomer Hd!Q rm
c:aUtna bc:a:nc l
ntL'fv•ew• b v Mond••v lli0Tllll"4l You won l Perr \~f!IJ.ItT"Jr ol ali. l< ts laok ruth<: dllitidll
age l!fOU()S Tht>rebJtill u IM&e tldh•rt'n t1 mdl!r<d ICJIII~ pupct IIW<"ek fti,'OAndltAlJI
lorgel all1ha11
b<-•wee:n th<' numher ol youllg and older ham 11uTJYlld
~ No, lwont
!'t'Of'le who a:(ess lh,.lnt~rn"l '1\l'Y. ol Suppll!!r 'Tillst "u
proibiern W lim wu the
tlome '"Ibe lf>-2411gt: group ".ve used ll•" drltvery Wúl'!?
lnrernt.:t lll Ih lasJ thrt" m<>rtths Wllt'ft:.U Cuatomer Yestoday morn~
Unit 6 the J'f't~·en~e tn du: 65+ agt· group ts (>rtlv Supplter IIJo AJ)!•Io~ lor til4II We'rc h:lva.::
i4 r. t.l.m wftb ou• ddi\ouy DttmJ. ru an
thun to hnd 0111 "hat h~• happene:l
28 Ludmila 'J'lwt'' not thut surpn •ngthough IS
Cuatomer Ilon 1 worry Ittlink 1,1 enned
h' Allr .tiL ~oung pt'OPI<l h.&•elJOWIIUII
wnh th" lnrrrncl th c: der h 1 nollhe Lnttrn" !us
la.\t y~.tr l bou"ht a book tboutlh• p.unler Petr Th.,,., tru~;. And ai!IO. M yotr mt,•ht h.tVllt'rtt•tt
~tlrnn· • ~ •ll-o.>kllh<>p Wt.cn l &Ol p,~ l. the 1110$1 popular IIC11vlfy ll
hOI'IU.' Ituund tht· bo<tk WUK Irt Sp,11.,h 1101 earchtng lor tnformauon ohomaood~ oo 32
tn [fljllli!h l Wfht b~tk tn th~ Jhop hut thrv ,...vu-<"1 \\hi~h Dl<t>' up Bll'l~ ot oUI tunn
d~tln lh•tvo. th" F.nal •h v"r•wn 1n ~tud: tJnhn~ ·1 he "'-'Ctltld tn<>lit pupul.n ttltVIIY
rl!t'Y snl•lll w u l npuuthht 10 IJtYP tn r 1 It •<~ndinV,llttd t:cc-lvlnw .-rn tilt ,t ss••
t<lfund Artwally, lhfY Wrt~n'ltllllll h,.lpful !.it:nl:'fiiJI)' rrtl>ll Uhc ti '"""'~' l ho1n WQIIICil.
but Cll" "' ''"' faw ut llvlllo~ lhftt W<Jm~n 1111
2 more mtcr~tcd rn th4n men os lookma lur
l boohd ~tU lio !W to thr arrpoM ln ue.tlth-relawd rnrotm.uton 3 t% U•l!d tht•
cul€h an ~arly llil!ht The taxt WJ nved Intern-t for Ih ls 45 uppo~ed h> 2•1 • <•l ln<"tt
at mv hcuse altriO)t an ltoUt fdt and l ludmila Whnt about where "'' ,tt'Ct:n l hl!
OIISS('d rny lilijiU I'm nvlj;UIIttl ICI11M t hul lnternl·t1 O<> we •JX•nd d lr.tultlnu 111 wo1k
ru i Ct>mp.tnV •g~ on b«-.11u • t h< v ll • on h nt whm we ahould be w'nrbnQ7
amdtílbl Petr No. at:tually, Bi% lnJI on h om hume.
whf!f1!tls ouly ~<4% acces 11 rrom wmk
3
52'Y• ol llltt!mtot UM!riiLI)' ll• •l the most CUSI<>!IW!L
W~ bought ll Oc:'W CXetUII\1: Cit31f f"' nur
lmpon•n• rc<~~<>n why t hev don't u c Kifliten lcloo'l ng~ee Ali Ml n~ Jo ilo
olfoce. bv• ali ef Jtul • week • ,.iled c-n me the Intemct ll1llfl' ts bec.au e they don t gtve OUt an ld st lill a11<1:1:h's 11111n~
alt l pitOnOliilli C<>mpany IO CUmpill ll hav tlmr, but ool~ 10% wmry oihollttln! Ilu,-y l DM
1111d t~y aold they woutd • od 11n0th~t •ecu r n y und l heu pm'iiC) Cna llowcloyou fcrl.abou! úw Svc:O
imllltd tclyln tb<~ md ttt!XIk ntne ludmila OK. One 11m quesoon Whtch Svl!ll 1-.,"'f'Ce w !th ~- Kimt:11 Atrnlnine
a
phO~ lis and r10rly '"'o
months to grt prodlll:r& lw.ve thi!' h~J:h~l u tc.-J? courK' wmtld t~h our lc's lll&fl how w
a new chA tr We'vc bttn loVlll to d~ llllnct
~!cal ~~nt h Cll omcn a wtllas (tiVUl& lhmt
15
som~ mlurmatlon tbuut th~ compan)' Passenge r Only one way. pll'ase l don t Customer no l need to Sl!;n m7
n,".,. wuuld bt• hilppter lll thcuJol>s ond so know when rm comlnll back. Rtcl'piiOnls l Y~ C;n yml tLlSI ~ ~
tl.,y'd l>e mor<' pulrt~ to eu tomecs Ticket detk OK That's (4<1 99, piN~e l' ' l 1
Crll l thrnl.. )'UU·,..."ght Sv..., OK. ro !t'l's l'assenger C.m vou trll 111~ whrll llnll' th~ Custom tr or COlJIU
n ~~On ID ourrl'lun<IS pohq• Cu ,tom~r. Otghl lands ln Copcnhagen7 Receptiont t Thauk you And llerrt your
lwve complatned thattiltoo MnCI, and Ticket derk Yes Ir lands dl 15 45
""' l aS$
we ve lent ~lot ol busrry,n rl!<·~ntly Whdl Passrnger And at whteh termmal7 Customer Thon~ you vel)' much
do you thmlc. Krrlltn7 Ticket d erit Tet muul 2
Kt"t«m Perrorrrlly l t.·el wc ~huull KIVé ll U Pass«mger Thilllles a lot 36
eu lom<'~ lhru ntotl<'Y blldt tl li•~'Y·,., not Dan l:xcu ,. me Ar e vou Jozc:r Dropmski"l
•ll · · ~ wnh then l•urrh.nc: 34 Jo~d Vr.$. l >m And vou mu:.t Ile Dan Ford
J ran nr lllonl •grc:c bt or ll Thtnk nl tht· n.., t WO bcst tra in ~c:rvw;~, h> ti~ illipert Dan Thota r1ght Pl"•~ ro mttt )'OU Jou:f
• • P" n · l dn111 l hmlt wc ~hnulrl grv,; ~re theNunta Express nnd A1rpo11 N orilll J oz.er NM~ tu nwet y•1u Dan
r~hmd to c:us1omcr1 If they cun l produte
(R•tp•d Serv)Ce) and l he Jnurno•y t.1ke5 <lbciUI Od ll OK t hon l.!!U au end &tili Ic XI
a~ • •pt.
an hour A more expen$1VC: aptlon ' ' to laké Jouf R1ght l ll tolicM you
Klrstrn W• ll pcrh~ps we'lliould ~xchang<" 4 tax• Farcsstart ot 14.000 ven Dan OK. the rut~ a re OU15tde.about rwo
thr prc><luclrf tht•rt•s nu rcn•tpt Oo you Thlli"e are f"'e pnvate showcr rooms 111 lntiiUh'! w ulk Irum ht'rt! So c!ld voo h.wt! a
~llrC:~·
T~Dlllllll 2 wlllch come wtth&hümpuo, •ood llight, )ozd?
Jranne l h 11 iOUnd• bt•llt•r bath rowcls. ond hllitdrycrS rht", CIIJI b<' Joz.ef l lmm ll wn• dd.tyf'd lor hntl ·111 htmr
Sven Yt•s.lhnt ' much l>cfl~r med by passengers nrrivmg • t •l! drpurtlnl( but IJI<IM ltom tlt.tt evtrythmg wa ftné
Crla ü~ then Iram tht: uilport A JO-mrnul~ ac·~•l"n cnNIS Ohn W~ll. l 'uppo''" hall ~n hnosr lsn'r ao blld
~00 yen. l>o y<ltl nil~ fl travel ubroad on bU!Imcss'
Passengers can exchanAc moncy ot the Jozet l'robnblv Kbour once o month. realh
Unit 7 many bnnks Ln the likport Cash madune) l Allt mfl!\1 h l Wil'· ln Gr-11nadt
aH! woJlablt in tht• Chctk·in nr..~ of D11n l{•••llyl l:íntn.,d..:S l>r.,Juttlullsn't t?
Depliltur~. but lhcft' arr nnn~ mthc Jozel Ve • ltis Hav.. yotl b~en Ih<""'- thrn?
33 dt•patture toungl' Dan Ye•.l Wlmt tb~re Wil h my will' lor a
1 Passengers can leave luAAB~ tn the 111rpon weekend u couplr• of vc ~~r• a go n.~ vou &e~
Thi• l$ li llt)lhl otnnounccmentlnr lltWW; lor a mruumum ol thrce dnvs. rlte lockcrs the Alhambra1
)<"ht~Ultd It""'
to Trnnmal l ln the nt' >ti coS1 JOO Vl!n pe1 dny lm " rmnll b< og nnd Jo7el Yes. toliUMtelv WI! tn d tl""'to do u b t
ho ur on be found m both trnninal.!o <o) ~~~~~<:JOg, 110 l W~IIO ha' • ll (Qal:
l"h~ht BA729lto Sm~ppotc: at 14 4~ has A ltliDibe of dillerrnt campames olie• Dan What !ltd you rhtnk c:ln
l>errt do•la\cd unlll 16.30 I'aJSCllj;l"TS are mobll;, phonl!lltO rr:n1 tn the &urport J oz.ef l rhoughlll wa1 bc:nutuul And rally
a ked tn wall lntlw d~pallUrt' lounge and Passengers sbould go ro rhe mJormanon t>"ac ·hJ too ln tact, llov~tllt
Wilich th••len'em Icu l urth.-r tnlonnauon desk m Ocpanures m fmd out whcre the1r Dan the ilrt'hltt!(:ture ts amaZJng. ~n 1 117 An:
fl1gh1 RA72!13 ro Smg;opvre del.ryed ttmU cbosen companv IS located yuu tniCieilt:'d 10 nrchttccture,Jozef?
16 JO Po~ngcrs should w dtt m rhe Jo2.eC To be honesr, l don't rrally know mudl
depanure lounqc 35 about it, but l d" er.tov v1•11mg new plaus
Fli~ht UA0472 to Beaton r1oow btJútdrng wh n l c:an W~1 •boti•
ynu?
tl Gate JIJ Filght UA0472 ro BoMun now Dan Yes, me roo but l've onlv 0:01 trme to
~cept:lonist Good mommg. C11n l help you•
IJo.lrdmg al G.ue J 13 tmvel dun n!! the hohdaya V. hcn do you
Cuitorner Yes l w.1nt to see Susana Kl'c~l u.•u.ollv Ilike your hel ul n 7
2 Recepl:lorust Can l have yow nnmc plc.s·,•:"l Joul l u trall\ have a fortnrl;ht ln the
Cu1tomer (Jh hdlo C on you rr:ll m•· wilolt Customer Jrm. Jtm Kmg ummo 1 ldntl ~ wetk 1n eotrly l'tprmg Haw
Receptionist Do yuu huve un .1ppomtrncn1,
lim•· l have "' ch~t:k t'lll plco'lf' ;tbOUI you?
MrKong?
Recepriomal Yea You have toleave your Dnn l ulways rtn aklmg for 11 wvck m
room by twelvl' And t·c:t um vou r key c.trd ro CustomH Yes ficbruurv
recept um Receptionist OK Which cornpttny nru you Joz.et Oo you l Wilere do vou u.•nMil~ (!.o?
trom Mr Klu11?
Cusromer W11Uid It bt pv~tiJio to lcuvc Dan ro AlltleJtra lllere ...re ~ome e..:~ellcm
my ~u ltr.n•.e here unttil hnvc logo to t lu! Customer Flymfl H1gll Ltd kl \ IU1lt'11hen C-111 you ~kJ?
oltport? Receptionist Thank you Plcosc ~IP. n locn· Jozcl Ve. l reali y cn,&oy u LluJL ye.tr v.1 w.:or
Rec~pliOnl$1 v~s. ol tourso. !Iul ple<~Ml don'l
and 1'11 see 11 Ms Kechc l 1s avaduble. lo Sluvcnl.t ln Morclt . It w.t bnlliunt nnd
leove nnvthl ng vnlunble ln It 2 l he tu Wt\!1 plcnty ol ~now
CtUtomer No ol cout c not. l U take my Dan Wall. here at ú thi! LaXIS Let s t:rt lll tJu;
Receptionist Good mornon~ C.1 11 1 h~lp you?
vuluublc~•JUt ullhc ~nh• •tnfl pul lhrm ln queu t
Cuatomer Ye« l 1"11<1 My num~·· Hrl~n
my bil JI C4 n l po y my bt ll by eredll card?
Edw111d.' .111d l'rnlwn• Ciltb~nk J havi"
Receptiomat Vo•, nf coun.<.
.m aPJXIfntmcnt Wtlh Su'><!nu K~chrl 111 ll
3 o'clock Unit 8
Pau enger Oh,gnud moo mng l lll'1.'d tu gel Recepuootst OK.I'II call Susnuo Krchc1 ilnd
ln Cnpenhagen ·• :;cxm ns posstble
tell hur you ~ ll<•re Could you I r ll tnfl ynur 37
Ticket clerk Wt>ll Fltghl ll XJ41l5 tlep.tlls al nam~ a~tn. ple<Uc'
Cuatome.r Yes. It s Heim Edwards. It oll t nr u when a polcntt;al eusto~r
13 00 SIMlll t·rlrthcr" <th any ,c.rts fr<'<' phon!'t u~ 01 email• us to lndiOI!4n cnqurry
ln ~OII•lffi)'CI.tu? Rec:eptiooist Thank you Woul<l yuu h~.., 10
tak~ • sem whtle you re V.illltnf!? 1boUt our produ~u Wc providethem w11h
Pu\en~n Yl's, pl~-" t' l he lnlönrutllon.. lhcll quolet hem u pnce.
Ticket elerit Yes th~l J Ime Would you llke a Customer Yes l hanks
Recepúon11t Susana will come and mret you nonn • ly Wilrun 48 hmrrs, ll they w11nt
Olll'·WAY IKkel or a rl'tUrn1 aatnndard pruduct T~ eu tonw rllw
w tibout fivt! mmutes
pl~~ th order, 11nd we ~1n to proas:
152
~ = = -- = :;_ -- - -------~---------- -- -- -- -..------- -- ~----=--- -_ -
It Obviouily wr (ht:tk llnt olalllhttthc! fenola Yes Goodbye Whe~ Lhel• Booc1l &re 10 an eHit::ic%11
product or produrb at ll tn Jtock, antltMn onhne tllld:ln $J ~-b~
Wt tonlumthr order wtlh th•· eu tol'll<'r 40 It:. 111JICI1111l\1 WI fQUf delr<cy ~
llflllttYC t !u-m • <khVO'Y datft. ll tll<"v ftgTI!C Fmola Ht Sven? c4ters a nambeor at dJlJemJf <ldM:ry
wrtlltht! date, w, packqe the lf>OCis and Svw Hl Fenttlil How'' II go~ n~:? oprton lt.kc enrly mortlllll or btt cYWirl
th!t' t hem to thr customer Our cusromer FI!JlOia Not too bad L!su;n Can""" m..-et lor to mnkc thr delivuv ~(:)r thr
can truclt tha prosreu ulthe11 order ut IUlich nel<< w«k? cwtutner Sotml companlcuend a teJo;t
a:ty moment ln t~öl u~ U \Irti! aw cml.ne Svm Crnt ido.&. Whftl art' vou tree7 ~Of Illi rm:tlltD tlwt~ ID
t~btg servtcr Wt then tlehwr the f('llold r~ 1\u!!<day OK rar you? 1~1; thrm when to Upcd Ibe r goocb Th
shapmcnt to atu: c:uuamer, ~rullv 10 the Sven Sorry l 0111 1 malce t on 'IUesday How obvl~y mprovn thdtltl1l ~ d:!IV~:IY
ngln ~r ess "1111 the anvot~ uedwd oaboul Thurld.ay al 12 30 msteud7 111te ll yt)U ha\T.IO ddnlrt th!!satnte
Wc Ihm ll5k thr-m to p tv the in vo te«! Wtthm FenolA Sound' good Sutne pl.tn! u tUUd 11 produ< trnorl! than on«, the del1"-ery
30 Cl.l)"'l futtun~t ly mmt olthem •h Svu Vu S.ame plau: ill 12 lO !>et' yQu tlwn rnore eiJI<!Il$l\T. for the e- FlnallY
Fenola Sei) you on Thursdnv Bye Pted ol the Llcl111 !11 an 11!Jo be improWd
38 tit hl' f!OOd arc cellwed Itam lhc rd.IIJH
Supplter JPII pnntan~ llow <<~n l lt!!lr• )'ou? 41 du tl) twl~ llatly or nn ~nd
Customu llrlkl Thrs Lll Hoo~tuon Hulher O K then Irt • start ~h~ ll we7
ConsulttnRhm: H·O·U·G·H l'·O·N I'm Wr!.t" here to decldt' on •l lillY> luRu lor th.,
calholl ahOlll 4II order lot !llltn•• bustr\C'~s
card l"d hke to kno-.. w heon wr Cll n oxpect
comp.my Any lde111? Unit 9
To ny Weil. P..'f1iOIIOll) l qullt lik• lht o lrJ
Illem one Why don't Y. c l~N dllinge Ih<· c<1lnun..
Suppll~r Could t Itu~• thr nrder numb<!r make '' f(lO!( a b11 morc mr>dern. onc11r IV<'
43
pl~a,,r mfttlnm7 11 at thut?
Cw.tomttt Y• n· 1U2/2111l Heat her l don"l thi nk tll.lt"U work, l '•• ny Wr
5lJllph•r Ont• mom,•nt pic • If llltt.t>t chucK.
ll rtow that comp4n • lllr..., tuldvrttr&t'
Wdnl omethtn& rt.. lly m•w hf'fr A JI th ID ~clllhrtr jlrodUCI5 1\ut you don t need
Rt~hl hm; It 1 76 U 298 vou A lll>
c>l -t~drt dt!stlln that ~howt how tar we'vr. lu h'"" lng btiiiKllltd, ~vl!fywbf,te They rt
Cuctom~r Vc· th~t lijútl Thed<"ll\~f)' dute
com~ It no. wc •tart"d rr.11ly hunlbl" 1tnd Ih!."\' get IJ1&grr&ud
y, .u Mond~y l hl' 26th ul J'rbtlturv, t>ut th~
lngrrd Muybe we should ch·•lll!" thn nam~ t•tgger r vr y veJti l thlnlr thi! Mayot d Sio
I.>JUOC'.U ni dtdn tl'lt n ve then
or th" companv too l '"""" Rollutwn 11 l uto .. 4" ahttodo~ l!!t did
Suppllttr Yo, lhcreol111 lt'C>ntltt C>ldt·r AudJOvtsual SolUlJoM' "qu lll' luna. "n l it 7
lm airDid thc!tc:'s t""'" 1 probll!m wllh K.erl Yet l thtnk we hould sh•Jfl~n n w., 2
the quanllty you ordcred W~ re t;Otn,s to toold JU'I h,,...., th<'lnlllal\ R·A-S tnthr. lthtnk you ne :d to hdve laww on
drl11r.." the cant. n•·xt1 hursday tuuming
"'&o odvc:rtt lill Y(lU ha Y{! toSlop an::ptlllln
lmteDd That ''h"' 8111 of Marc h lnand Th"t's'"llf""' sd•• Karl! R A·S llclv~til n" producu wluch a re bad lbt
Cu.tomar Oh""· th •tat no l•tt' Wr. re
mW!d ng lit<! CQI!lParr; conlctenct: ln
T~t • >~.~nds aood. doesn t n~ How ubout you l n mv count ry you an:n t aDowed to
t.. n~>llj.( our .name to R-A S7 'Cfthc rfguetta, fm eutnple
Torunio oott\ Sth ul M•rch and"'' ntod HelUher lm not ~u re Aimul th 11 ln11rill One
thi! buslneU c:ard:lto take w1th ua th u~ •l he company logo ~nd 11r101h~r 3
Suppltrt So whcn ll the bt!!il WC! can d.-ltvcr thmg n the nam.: l11uggt:$t we u:~e th~ lt•·rnkwmeod~n 112 bm a~ r~r:.!ly
thecards? ISIIIWII H·A-S n the logQ. but ~p ou r t<~pldWt"" 1 hvc, Y®arct oliowed to
Ct&atomtr On Ptiddy the 2nd ••l Mnrch nt the name so that P"'J)leaull know who wear" advnu~ be&!r Ind alcOhal on TV bt4 yw
latest WIMI do you Ihm~? atn t do 11 belore 8 00 p. ru. The Idea 11 10
Supphl'f OK lll•pr•• to the mana •T ~ K.etl Fín. l thmk thAt m~~~ mse protea ch J Ir"" tJut tnent ch l ren watch
•~ ol w" .:.tn ctwnwr th~ •Hovrry d.ue A• Htather Ct~<>d Now let'11 rnove ontlll he TV untll at J" tá 10 00 pm
< n u l'vr apolern to h1m. l'll call vou que <11nn ol who's gotn~ 10 dellill the log<l
o;~ l OK?
Tony Wrll 11 WI' want "complrtt' ~~~ mg~
Cu•tomer Yr:t tholnk yuu 1'11 ~xpr<t )'Qu r we ll need co hná a dillell'm dcslvner
•ll ... ry oon th~n l tl~nb Sh.sll Wt' d>lc n ftw luc.tl d~,.'R"~'• to l'lld
ut~ sample of lhetr wotlc. und lnkl'lt lrvm
39 then•1
Fenola Hcllr lv t hul Mtrh.t~l Wun? HCllth~r OK let'&look at >0111" lo~·al
Mlt:hnel Spt-.tktnll compani c tll"'lt 1nrl ""' wh •l fOn "l w •rk
Fenola lf~llo Mtrhurl h '~ fl·noln Vmtnlllll're they pnxfuce rony, Will )'OU lt)(lk 11110 Ih 111
(rutn r:.. w Arlhllt " Tony Yrs. or cuu~ No probl~m
Mlchael II~Jio l • nolo~ lfow Clin I I"'IP vrro1 Huther IUghtlltct~ What <1bout '1)1.-.7 Whnl
Ftnola l 'd ll~!' l o 111~1 1 you autlt~ llllit twxt arr W1! Jctullllv looklllll fut lu-tr
week w tltKIID (IUl Idoeas 1ur th r Ilo· w 44
1oft"''" tpph~lltmn 42 A l dn11 l IHII!t ol ali lthmk ot> wn:mg
Mtchul ~es ol coursc Whr.n loln.' you One at l~ IDOM oln.'l0\1$ CCII~olllnn~ toc" - •ll 1hoc ltctwteS and r~
11~1Uitl1~7 ploducuontoleo"-c~ counlrla..
lor J ll online rt·!Atl<.'f "llen d10011n
f f'nola lloes 7\.t!:lJd.ty mmn"tlliWI \OU? " !ellvl'ry com (\IUl}'~ the pr- ol t he 8 Sorry but wi n )'Oli produec tlJOdt m
M~ehul lm 11fntid lm not availAble on xrvtc:e. Ha..'l:VU a low·COII compnny la Cflina fof C.Iamplt!
TuesdJy Sh.tll wc lillY Wednesd.ly t ll only a good chota.' 11 the Krvln.• u 1.1 t A Cún ljrul flnl h
m:telld? Ctnt~ want th<: products th<'Y <mier u 8 Sony to ahead
Ftnola h•.., t hot $U lll me 'lluank you I<O Jo<Jn a:J posS>blr and Sc> <l n~•t ·d.Yy ,,~rviCt! A l nol'an, at 'l ali happeniiJSIO qu ldy
moch n tM l'l)(6t populn They al so It ke to know FliC1oriel art! cbl~~g ond ~art no new
M~thul íhllnk yw So lll:lt 'J Wcdne.Jday 111 j~ lor fA( tor)' wwbtn bern.
ll then
153
B Can l ju~• snv somethmll here7 Relocnung on anather day Edward dtdyou hu v~ Tony Vt • 1<O$tS us le~s to C:L•fltrJCia
tu luw-ccnt counn!es h~lp5 to tedtll:~ ptiCell •IJ'JYthtnl! elo:e ro say? p11vare campany t han to empiO)' our own
for us ln the West And tho~e 'nuntnes Edward No. l thlnk t hat'' evt'fythtnr, Can wt' 1\..11011'11011((! pe(•ple
A V• . but 11 yOú Ilon t have l Job yoo don t um up what w~\or agu:t'CI7 Blrrnc• W h laoout IT? Who loob ultc your
·~.avt; any Sonyo~ Sure So Edward, \l(lu'rc gmng tu computer~?
B Pl~s~ let me hntlh h llht: loYo·<~l pH•pare a detatlo:d'Sdle• lorec;m, counuy Tony We'vc. got aut own rr department
countrlcs hke Chtn& or lnd1.1 wh1ch wtll by country. and Anrnn. vuu re gorn1 to trenunol! Ih• prograrnsötre so specllriiT.ed
be the brg m.1rkru ln the future If vou l low ubout vou?
PfodUu! t here, h • o gC>Od w.ty to lllifiiCI Bia nea No \\t! outsourc<" lu a leaallT
IUluru cu"orncn .tntl earn ITUirkel dLl11! cnmpany Wt' h:wm 1 g.t( "naugh
A Ves, but rompanles nt"'d tu boa. l su: c•
Unit 10 rump<•ters 10 ne•'<l ou r own teduuaans
here tov r\rul1l po:ople don 1 have tobs Tony How fibout hum •n res~~
46 Bianea Wc v•· no ly gor tiJOUI 50 employee&
45 1 Jn wc 'vc &nl un lll!< OCY whtch hrn!s ile\\
Sonya So wr: re h~re today ro to lk uhou1 ~IHtffor u wh~n Wtl "<'!'d l hem l .upposr:
Wr"w: got some r nt her unu,Ulll dnnk.~ vuu mpluy you t awn tali''
Centr.ll Europe w~ n~•d to dt!.<:USSOUt mu•·hfnl!!i rn ou r o flt~ wh1r.h rr ·ycle
~~w m.ukt·tlng,·••tnfMIIlll To ny Ab.>olur el y The l IR Department l$
boltles nnd Clfn5 fhey're c.olh:d rever•t!
Anton So whu'•gum~ to '1111? qu!lt' brg t;cJlll'U!I cln allt h~ empl•1ylrtg
vendmg machmcs W hcn you 've hlll~hed ll.t'll Wr "'il30ur <' th .. tmtnmg.th<lugh.
Sonya Mhybr· you, Anton Cun you lull u~ vour drink vou put the con hnek tnro th~
tbout the "dvllrfl.,n!IIIUIIIIl't'l ht•cüusc the rt·~ •n much of 11
mochm~ rhey'n: quitc popuhu ucwu.Jlv. u.s
'8111nc a Wr JUisnurcc Irtilill ti~ 100 btlcause
Anion Ves, OK Tn '>~IJ1111lrl t ile new &.tles ou r offke producea 1C!.'Ill wu~\1' md ynu f~d
rflll!fl•IIRO we llolVC lo Sji<'IIU ITilll ll 011 Wll tfOU'I nt•e<JII VC I YIJllCit
ns If yuu're helpmg th~ envtranment 1'ony Whnl ~J ..1 1 knnw 1111 untctn IIIVI.l
4UVIltttslng thi~ VNI. l •~l yt>ar ou r
.p~ndinjl ln C~ntral f.UIUjl'' Wil& 28 6 2 yn• gut ynurnwll conkil
mtlltun '""'" l'hl~ yr•ar wr• hnve dl"<:tdt•tl We d•dn't do much ln hdp thv rrrvtrr>nm.,nr Bionea N n th~ OIIN1ng., "ut~ur~d to
on • bud~! ol 37 S mtllll'lll m my offlee unttll>!llll!!(JO<· stm t t• d 811 ennther ~''"''"'"Y bc~"u"' nulv •le"
Edward :inrrv, l dtdn't tiliCh ih(lt, Anton mrllatlve to turn the li!:hll oh It 'su reallv emplovces u<e tht: ~crvtc(' l\n d vou?
WhAt was that vou natd? Tony y,s. we uutsowcc, ti){)• .JO thar v. e~~~
eflecuve way to sav~'> "'"'r&li •• nd tUl c:u'rs
Ant on Vu., ll<>fTV Out ~Pl'tldJng la ·t ye 11 btttt!l wrvtl~ l il1~lnJl <•f lood J m lrungrv
W•l' lll 0 IntiilOn CiliCIS r\ncJth11 Y<'Jir OU! 3 Ot• you l .UIC Vgm ng out ln r lunch
bud&•·l J& 37 !i mrlllnn ~IHM WI'. want to The mostl'JIVlronmentallv fnmtlfy .111:u m
spend thr• t'l<IIP money ou a btll t>U!<Wor rny eomp~ny ls probllhly the canleen Most 48
rdvr ntllng c:amp;ugn work canteens use pld.wrc knrvt·J and fork l, Tere• • Ht'llo. Guldo You said you willlied to
Sonya Ycs.th.ll 's drrlnuely a Road rd•-'4 but the ones we use a:re b1odegmdabiP, •~;It to me
Anton OK ll wc now look 411 he bodget tor nnd so nre the cups l thmk 11 s a useluf Cwdo v.~. come m lcreoa l wnmrd tu uill;
We~trr n Eu!Oflt'· \\C c th llldSl ve.tr wc way orteactung ~ople aboutgl't't!n tUUt!S to VOU abDUl Ute gr~n tru:l.urves proposed
hacl lltld ru the same ume m.rlttng rubbt'<ltlcss by t l cll d Ollrct! WhiCh proposals do rou
Edward Er 10ny Antnn butlthmk wi' re lutrmful. tlnnlt: would b< molol ellcwve?
gt>tUng olithe bubteCt ""ll! Can wr• eome Tercsa Do you trwoJnlnrny dcpanmö~: or m
baci. to that lmer? 4 the ""hole comp~ny?
Anton Ves OK But r reali y thmlt wo: nred to We've start L'<! a c:~~rpooltng ~YJI<'m 111 my Culdo l mean m the wholc comranv Head
1 oc u"" Wnt<'rn Eurupe rno olfice. $O t !wi we don"t alt <lnvr our -.u.. tu O ll !Cc wo nu tu to cui uur carbon emtSIIOIU
worlc rvery day The tdea ts Qllll<' popuf rr by \Cl% lxiore the end ol llte ve.ar
Edward OK. l thmk w" vc <OY«'If'<l .rctually. and dbout 60"~ or the stalltdke ruua Surry diLI yuu aay b)' th ~od cl Ittl
<J..,., ttstng c.m
w r move on to thr n~x t p<IFI Al least t wo people trovl'ltn ~.lch vcar'l l thouJ!hl thi! propo5.ll$ .atd by thr
por nt <•It, whtch memts we·re cUIIIttllllllr carbon rnri nl next ycar
Sonya Sure Do vou W<~nl to 111lk ubouLsulcs "'""~\mu by mort' th~n hall It' .11~ 11\l'ful GuIdo Vc~. you"' ub,..,lutelv nr.ht Wc w 11:01
nnw, Edward1 bec.lUM! we don 1,,mvt' M> t,u., d l tilt' uli It cl umll rhe end ot next veor l've been loolung
Edward 1\lltlghl Weil. we trm.'<:llM 1? 10% thNJUgh t hl ult'.l~, uud l ll lilik ll wuul<l be
tncrt'H!It' 111 dnnuul s Ilu& lcrr t hl~ yeor, and 47 n,,tliV <!U.l~ fur WIIO ltccp IIW Wlt1MWJ
wt·'" e lnokrng lur ,, stmlia r Ag ur~ lor thl• Bianea Su. Tol'! y, w hlll services doe" your Cftlol•d whr•n Ih h~lllin!l" VII
t wo lollnwtnR ye~r"!l l'hm's m the mu rkcts ad vet us.ng agency ootsouree7 Terua St' ut> yuu J~aylng we nhould tdl
w he rt) w~ hu ve a 111 roul!t!I presen cc Tony Weil cleamn11 fnr o ~t ort We contract o perlplt th~y can 1 opt·n the wtntfny,J?
Sonya Sorry. Edwar ct, J m not wtlh you ptivrur elenomg ;.crvlee to cl~un ou r olhte\ Culdo Yw- Alleast nol whcnthe lleHimg's
Edwnnl Whnt tlo you mean'/ bt!CIIU~e thi' buikllng •~ so btg on Albt' pNh.rf'' WI! euuhltum 111~ h!MIItJa
Sonya C~Juld you be morc •Pc<:lltc'/ Which Bianea A-ih That wt)ltldn't wurk lur U 5 Yuu 'lll lot pm t' I rh~ u.,y
coumnr .an "'~ t;~lking rbout' see the machmcs tn 1hL lnctory need ro ~ Tereaa Whal do yuu rnenn by part~·( th·
Ed wa nl l mean l 'ol und Huu~otu 1), ~nd the elenned by protesstonal,, so wc t:rnpluv uur d ly 7
C;<'ch Republtc own cleaners. Culdo h1 t 11 tourio ol hoJilrJ ln tl>e
Sony a OK thar ~.s.. Tony Really'/ And how obout m.rmlcrwn<e' altrrnoon bet w"en '2 liO antl-4 .00 let 'a 5ii]
Edward Weil llnY"·'Y 8laru:a We outsoun:ed this untllln~t v~•• Terese Wdl l suppus;; that m~l work TM
bur now \\T employ thrre I~'Chmctnns w., ufhce does u uolly [!el very worm lbcn
Anton Can l JuitiiiiY IOmtthmQ7 As l urd need experu 10 look at\tr the machtm•..s
betore.l reallv 1~1 w" ncr:d to reVJew the Tony R.tglu_ We outsoiUCc to a ma1111"nanct 49
bud~:ers tor WI!Stcm liuropc company. H~llu 11nd welcome l'rn Ch t< !Tn
Sonya Ok 1\ntort. l agree but l thmk "f! 8la.nca Do yoú! Jnnuon from Cll!'bon Reductlllfl' end lm
"' »d to have llllOthé-r mecung ab<rul that here totfa) to t dl vou aboul th•• lld''lUllag!!S
of gomg t;n:en ll you 111ke ől(! IOn llO'o\
154
vou ll bt •~adv rur rhe: gov~nmern'lr Unlble to go au~ ól~d mr tu go ln hol
new lllren ~ l 'U ralk Dboullh~ " _ pille e. l ao:cptN Lhc lnYit.ttoon and llew
r~ul.otiOn• l orer llnt of ali wt!'tal;{llllf,! 10 to Mil.sn h' n monúu ~11rr The eve-111 w as
look utthtl bentilis ola cl•!.llt green JM>IIcy the •>pcnm& ntghl Cll7rntatl u"d llf.Jid~ It
\\..:U tbc mcm unponanrlldvant~ ol wn1 wondt'rfW and alt~ tht- Jl(ffomunct' 53
becomlna mo1c e!lVuDnrnrmtall) Ir lt'ndl}' w e h.1d a tour ol1be b\uldonJ! l he C!\·erung
llllntncrtoue tn vnur campany proloti lino h•d 1n 1he mosr rxclusrvt' rcslllUI"'Inr
JU11 by ttHnlOi; ofllll:ldllnt2 w bm~ ll!! n MIIJtn wbeft' ~ t lb d blcini'..SS over a A So. !ll!fe we ne. l ll )'CliiJ bold.
nct IU!na lhrm and mmlngt..., he oting cldidou.1 hve-cOUTM!IneAI :accornplln rd Ily B1t nu ' eJY much ror pidj111: Illi! f1l) •~t~~t
ú wn ." WMm ...,,. othc,l yuu cun 1t'doa: thll~l w1nu aurpon
yow eic1:tnC11Y WI ll you pa, 20'\'olc:s A My piC'.IWie J1111 bérot., you~ snmr
lor energy vour btwrn:ss will g~>t• 5 • 51 l$ ro tm'e!lng lor dinner tcn1i t Wauld
lnCIINI!e ln proflll It ke 10 jol fl us?
fruncu eu W here dn you IhInk we ah<~ul<t
(.(-ts rn(IVIJ on 10 l hl:llfoesllnnnl vom B Th unb I•Jr lhll \n v lilllen, bul I'm
t.Jc• lh~m?
comp.my 1~ An lncrt".4-ÚI•i numbe-r ol ex~<l1t~ Irtunk l UlllSt gd lOIIlfÚ!Il18
Jacqule Weil Benno alJ J:Ood l wrnt th<'re
conlllmttl•an•l bu"llt:'IS ru romer~ 1uday lhLi hutd andthen huve a.u catly 111
l.isl week
wolluroly buy hum ur lnvt 1 tn com~>o.nle& l·''~ VOU 1011101 IOW uoud ntttll
Fmnce.sea Huw mu.:h tilt pt•r pto(JQII?
who hl'lp ptult!C'IIIIl' p!JII"'I Ily showon11 Jac qwe F.r, ~tbout €35-~0
you art" rrymg to r<'<luce curbun emraarons.
2
yuu w tlllnctt·~~r. yuur uppa rl ltr t hr.llllltk~l
Fmnc:esca Suuneh i<><'d Wn1o1 dn youthmk.
l Ul&l7
A,.,.. ,' '·*~4U('Il
157
W hmM ~tums to work. h~e nee<h to~\. 70
On his ~~W~;~gmlefll Cldlls fírlt ~ OIUU
ft•arn 10 mtU14!;e Itta own worl< bt ner lit• Olcn You look ~lff.SSt'd Wh.u a h3ppt•ndl l
lhbukt a.'}( l()C' tr1UIIlUI& tn t uru~ m.t nag' lr1(9nt Marisa Weil Toau ..ked "'''tr> wtltk l1te
llt1d m.1n tP.Jrlg p.:ople It mtj~hl b., un •dc• • ~at n tll<llllhl
Gl cn l$ th.ttlot th r UlfltoUI rrp<>tt7
Ht lill~ ll r.ersur111i COI~h
Th"u ~ rNII)' mual t>~lk to lll• h•.Hn Marisa Ve~~ but l &~t 11lnn 2
1-1~ Qhr)<llif ,f!l cIear go.al lnr rtwm an<! Olen Rtllht Why \lhur7 h ritlitroll toknow what proleo man.q
ene h J~l10(ln •ll9uld knuw th11tth,.y Mnrtse Bec.•u.- l h.ove. tllttflug tlmy ~~~ & tt:nllv th1n ot your pt:tf.xman e. 11wy
'"' lt'Sp<ln<oblti ror mrt'tlnJ1tlir·u uwn •chtl(>llhl:, t Vt'lliiiR only tdl you If thirtilt tte gQtng badly Wr.
dead ln~ U u..,y can do allthal betwccn Gltn l ,If haH ruy •em ot nmual UPJlfltl3b Inn
!l OQ n ru an•tS 00 t•.m , tluu \1 t 111r If 1101 Marb.a And tbmonow s FrlcLiy, t!ld llulvc ltloiiUijlcra IWn'lalwaya elo than Thr)' &:1\"
lhC) wt ll h•v~ to ct•nlidl'.t m•lt. ng the I~QIII to lt'iSVl' lll Sil< becuuet! I'm &0108 10 the th• re'& no 1 rnc but l don\ llln\ they IJ!o;t:r
b:sgrr tbratl'!' l don 't know whv litelso bltd dotngthcm Actually l lhlnJ.:~~Dmrcithmt
ty,ut 11 l ha,'t'n 1 '-n h<!llt~ be toll:' tune
an: just 1101 ftiJI:OOCI.-r cornmumcmltli
2 odockonce l hit rnonth W]lh~
l<.l:ludw "vou ng illld aucce:s Iul M.sv!Ml her G len llu10w hnw you h:ti Sotn•lln~s l tl11nló
bau th Sala M~. 11 atratd ot her Ot 11 on hr bo- an klr!A ro have a bed hae! 3
pe~llltJ.lll hl! JW!l doesnl want 10 losc nu bc:~l Ma n sa Thr "-msllhang la -l don 1 When l fan.! JOtttet1 th co:npaO).I !WI
Ul~., •~p Klnudi•!Jtoulcllalk tu hirn lirMI undenmnd thi' new wlrwnre wt rc usmg week ot tr.chnn:alllatnmg Allcr thHt l
1>-'11 ~h., nN:dlo his hrlp to Jtt'll'l b.:ll•·r Th 11 1 whv '"" roporttst•kmg 'l! t luna wJU on my own r •lot~\ ~ 11 tolle3JUCS
JOb tn 1111' comruany lill< t"<hlid ~ htm OleD l ulldt.:ntllnd Illiuily ~c:ry mu-:h txoc.. IUe we'rc ozu•Uv wlth
~h 11 he c.tn do ro rmp•ov~ her pn>mollun Mnrisa lml!nn !'ve • ~.t•d thtt~ tunc R fm 11 .u.tom~u Allllt sa•nurallh~herr l hnvtlao
pro p< 1:1.. It tt 'a a qu~ uon ot tratntnl' he uatnmg thi> v~ <tr lun tht•y ~l" ·•Y JIIY tht-y many quttStlt 111 to 11 · h 'a dllfttult wt>.. 11
ahoold ofll!l' 11 to llt!l' <Icm 1 hav., the muney lor 11 <IIth projeu 11 dlltermt -at ll u~
l hr other pouibilit v t• to spt-al< lll tlu Ghm l knuw It 1 neH 1:'1\liy lor you Whe n s thi' I'm wo•l(lna ort • nt'>\' m torwnv • bndJ;C.
CF.O She lhouldn t do thiS tnllnrdiQtelv deadllnt' ror the rrport? an·j 1 JII'I!OIIIntlon Th •e rt"' 1011 of
bec'ullSfl hB bau won 1be bappy Ilutil MIU'islt Nt'lll Mondltv comu.tanu wlth c:.•~lit'noe n thclsf fidch,
her bou do-·m t help he• llh<! should tell Ci len Ustcn. u's 1101 you r laull The wmpany hul u~ey !le\'1:1 have time 10 lll\Wff )'011
tM Cl.O tlunetter liveyears ln r twl seme should l~ you dt> tlwtrr-atntnll•"'''""' q~~e 11 ru
b. &he wt~~ ld l'!'~llv Ir ke manas;t'J1\t:nt Marua Vc:s, but the repor1stlll ruttiD btt
l.'llpc:nrnc~ Sh< COUld s.ay that Ih eo would done And Tom 1Uty1that "''=
tm:n.o 1 a
dcadllne to mct! t wnrk corriet llr:tt . And
4
w. . worl: on th &ll!ne fliTIJI'(t but ~e
pu•trt tu stay wtth the J<trt"' comp4ny, but
ti lll noc po 1bl• ~r Wlll ~I&V<:. he' rlihl don'l reali v worl: to ther If Jometlun~
Glen Ll tc:/\, l m'"'" th~"' J ll aolutlnn Let'• goeswfDIIII IIIAlwiY"tomebotty clDs
69 IlU lor 11 cs:~lfec: M·f thtnk •bout n Anll ,Jon' l problrm. Wn h.we ·~ 'cmpl•l\'t" ot
worry the Mnmh' IIW•ud heir E., It mnnth.
t lll\" Project M.tnn;;cn arn ch~ r.nt
A Hey, l jus1 (lfl1ln<:d mv em.lll.md snw vout 71 employe~ wim~ perionmam hu been
mni<lgc How o.JJd vou km•w1 cxcqHao11ul l lm wmn• r rl!ctiVI lhrte
Olen P~rhilPA you could jlo to you r aon's
8 Weil la~t UmA M! ma YOU told m~ you d huncfred pounds more tn his pay padtel l
..cbool then come bitele to rhe .;:IIce latenn
~ol O on tht' hnl oJ J ''' the t!Vrntng <9llydoutth•l\kUJagood dea-u
A l dun l wn mbt,: that nt til Wrll, 11 Wftl Marin No, l can't ll•l Utot llc:'ll wa nt to t aik .rncour.g•~ mploy<U t thin' líbout
"f!fY nlcn of VIN 10 thlnlc c:.l me lhllttlsc y nel not bout Olhtl
·~...-'~~~out hlt te3~hen< altilf r he rnt>~ln.ll.
B • J'n! welcarne
l ..m t JUSttell htm l m gotng bek tn wott
2 Olen Have you thOuaht ~~ cO'ITUnl! tn .u th,;
A -J. llth;ll " 11 j;QOd
"'cekcod7 Unit 16
8 Yes. • wa! Thania VI'I'Y much Next llmt' Menaa Wtll that mtJolhl be pasatbJ.. But
Tom !Jdo to be th~ rt' too lthtnk lll' a gnt a
you t·ortJe,ll 'un me
,,,..~Ing on S..tutd.sy nr rutrnt•lhtnjl. ,\nd
73
A No prubltm JI WDl err. ti to htoar 411 ycrut
I'm not Ir • Jtt Suncld)'
"'"'ll Gltm Bul M Tom •) wh•,n tlwre' t l Wll~ workiiiJ: tur a f:uwpean 111rUnu ".,Jen
3 dt:iidlin~ lb Illi!<!\ WOl~ CCI1Tll lll$! 1 drctded lnr1 dm~ CIUrn:tthan~: i Will
A O you thUtk yuu ll be OK wath ti now? Manu That 't lilit! 4~ .!Ind 11~1 ru the l w &.\tuy and ant
8 Yt.'ll lh~l's 8"'"' l thtnk l C'MI by "'"'"'il" Olco So w!>) don t voottll r<>tn t holl vou crut
work on S.1tuuLay? tr h<' l'llrft, th 1J. h"
hourt m thr. tlrpatt l npphed lar n Job
m~U now 1h~nko tor hdpmll tnt' Wil h llravt'lli~t~JCY 'W hete l could 1Ue
A That'tOK C•llmPtfthtore sanvthm ciS«! Jl{ablml my &trentl ho an dt'almg wnh 1 pubile
you 11eed co tnow Marin Vn. JllOd Idea l ~ the job wtucb paJJ mud! better
IhM nt) pr<:vlous ont' huri'm tíndinj
4 72 vtrv lltr Iul UnlortUMtely my ~
A So •eU donf, ~w'"" d 11 a gm•nJob And wt'al:nos b tlmt! mm~m..-nt.so l "
l ll )>Co lk to lll<! UR M1snagr:r abo.1111 yout IIW•I)o'$ INI l Olt mud1 WOl l d n t know
111111111111 need s
l' vc upphPd tor thr~ll(ob& tn th•
h •w l(lllgllht y t crtt
8 G•e.. t WrU thoUik Vt•u fm ~ll your ht'lp and lmemallonal Otvt 1011 l h d l he 111Jht
atiVI(tt It~ b«n rt!4U)· usetul
xpent'nt• lu• thr je~b bul ( oc h 11m~ l 2
A Norw. JI! Amllclmel<nowiltll<lll'~n wdll r"Jccl~d becnu•.c my ll11atllsll Woll<lll Wh~nllrrt 11th<10l 11 lll l had no Cd tur
prnbklm Wtlh thtl!lt'lllnlnj! Cll UDc' JpUd VlwYI!h fiut lll nty lill YPII" Wllh Ih«! pllln
8<J lwrnt slrdlllht amo 1111 11rmv By
omp;111y theyvro<>lll)' atvrn m••one to. Ul<'lllne l wu 28 It callltd tlu!t l di<1111
hour F.nglt h courJ<
l SS
w•mlo spmd my wttOI h h thal!. ao l ha~c· a COittplrte facdin and the mat1 ln my c'UITCnt ro l•• u consuiiam u.
c!eclrled 10 leJvt' l Wt'IIIIO nrght IChelOliO töf>IMUthlc fOJ that~ Ul t~ 1l" t. Cru t 1 nonp~ny l m loolllng t1;) 1ll1jlf'OYC your
l;tiiiH fllla]ÚIOIIIOI\IIO JIO tn Ul\1\'1 r$11)' aak'l rts:urrs and rcduc your COli 0vtt
1uld 5tudv muth~ b1 c IU'tt l Wittllt'd Uo go 75 tlw '" xr y• tr 1'11 Jpcnd !wo weeksin radi
1m o tuuung Now l m Hl'dd ol Mmhs .11 dt'Jli11UIII!II bttore la t down anll"'' t
1
asecood~r' sch•)Ol und l th tn le: l rttUdCl thr my recon mendlltlons report I'm ioc*1ni
rl;:;hllkd:uan tnlea\'Cl tlll'army A W••ll It • hull past f111e Ttrne ll> r,o home. lorWllrd to wor~ n witb a l ,ou
Slulll ..,,,, fer Y~N'
3 B No don 1 worry lm ~na to ""V and íin ~'l
l Ileell yrafiiiii:'JIIc.it my leb
n the ciVIl o1ttb1 ~~
""K<!JO tb:n l could luo111! thíldrc:n. \\lhi'Jl A OK R~ thom See you on Mnnday
they wrre old enou&~no go to IChool l Q flyc li~VC ll good Wttkt:!ld
Jned lookllljt tor pan-tunll work 10 1ho1
l wouk! b<! hmtlflln 11n1n to p1 ·k lhrm up 2
ln th~ ~ltrrnoon l he only jubt IIVllll.lble A Weil. lhlll w&s mt.e.ro;sung w.u11 t 11?
'ftfl' n the loc:ulalJprrman •·t hull B v~ • ot " u Hut 1real y must g11 now
Wll\t~d more ol a thalt.:ng" lll• !erd• d Hl A Niltil Weil ti wasnoce mN~mg Y'OU
doacour•elnhuman rcsaur1• aliile 8 And veu too Sa you tlf!xtthrttl.
loaol collflil"· nnd now l run Ih• ll11num 3
Raaurc"" 0\>o;utmmt C• lll locftl ,·ompanv
A ll~t' $Ut:, I'm ölT
l r.-alfv love my )1•t1
ll Ryl! !ltl1111 St't' you lOIIltlltOW
4
4
l;ut ycur l drctdt:d tu M'Y" up mv hiRh·
J~<~wr.rrll b~nklngjnb •tnd rnnvt hl th•·
A Wt'll. h•m.'s younwu
U Rlllht l'h•1 nk yo11 lor evervthong
countrv to.:onc•.n•• ••••onmv r>1•m•n11 h
l1nd ntway1been my ambttlunto ht>ld on
Uhlbi!IOO Dl my OWII JllCIUid, but l tl OCVI!r
...,,
A You're w~lcome Goodbye II•W~ 11 GOOd