 Definition of Communication

 Elements of Communication such as the speaker, message, encoding, channel,

decoding receiver, feedback, noise, context and situation
 The eight characteristics of a business letter: clarity, conciseness consideration,
courtesy, completeness, concreteness and correctness
 Tips on how to achieve clarity
 Faulty Parallelism and Parallelism Stack
 Definition of Business Correspondence
 The seven C’s of Business Correspondence
 Components of Business Correspondence such as the context, message,
language, purpose, audience, and product of writing
 The two main purpose of Business Correspondence are to inform and to
persuade.