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  • UTS Praktikum SEM: Nama: Muhammad Haikal Nasution Nim: 1508108010037

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    This document contains a student's report on their UTS Praktikum SEM course. It includes: 1. The student's name and student ID number. 2. The structural and measurement models developed from their Amos output. The structural model shows relationships between latent variables like customer loyalty, customer satisfaction, and service quality dimensions. The measurement model links these to their observed indicator variables. 3. Identification of the endogenous variables in the model as the service quality dimensions and customer loyalty, and the exogenous variable as service quality and customer satisfaction.

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    This document contains a student's report on their UTS Praktikum SEM course. It includes: 1. The student's name and student ID number. 2. The structural and measurement models developed from their Amos output. The structural model shows relationships between latent variables like customer loyalty, customer satisfaction, and service quality dimensions. The measurement model links these to their observed indicator variables. 3. Identification of the endogenous variables in the model as the service quality dimensions and customer loyalty, and the exogenous variable as service quality and customer satisfaction.

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    6 views4 pages

    UTS Praktikum SEM: Nama: Muhammad Haikal Nasution Nim: 1508108010037

    Uploaded by

    haikal nst
    This document contains a student's report on their UTS Praktikum SEM course. It includes: 1. The student's name and student ID number. 2. The structural and measurement models developed from their Amos output. The structural model shows relationships between latent variables like customer loyalty, customer satisfaction, and service quality dimensions. The measurement model links these to their observed indicator variables. 3. Identification of the endogenous variables in the model as the service quality dimensions and customer loyalty, and the exogenous variable as service quality and customer satisfaction.

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    © All Rights Reserved
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    of 4

    UTS Praktikum SEM

    Nama : Muhammad Haikal Nasution

    Nim : 1508108010037
    1. Buatlah model dari hasil keluaran Amos berikut.
    Jawab :
    2. Tentukan model struktural dan model pengukurannya.
    Model Struktural
    LOY_KONSUMEN = 0,66 KEP_KONSUMEN + 0,138 KUA_LAYANAN +EL
    KEP_KONSUMEN = 0,499 KUA_LAYANAN + EK
    TANGIBLES = 0,83 KUA_LAYANAN + ET
    RELIABILITY = 0,887 KUA_LAYANAN + ER
    RESPONSIVNESS = 0,791 KUA_LAYANAN + ERS
    ASSURANCE = 0,754 KUA_LAYANAN + EA
    EMPATHY = 0,559 KUA_LAYANAN + EE

    Model Pengukuran
    K1 = KEP_KONSUMEN + EK1
    K2 = KEP_KONSUMEN + EK2
    K3 = KEP_KONSUMEN + EK3
    K4 = KEP_KONSUMEN + EK4
    K5 = KEP_KONSUMEN + EK5

    L1 = LOY_KONSUMEN + EL1
    L2 = LOY_KONSUMEN + EL2
    L3 = LOY_KONSUMEN + EL3
    L4 = LOY_KONSUMEN + EL4
    L5 = LOY_KONSUMEN + EL5

    T1 = TANGIBLES + ET1
    T2 = TANGIBLES + ET2
    T3 = TANGIBLES + ET3
    T4 = TANGIBLES + ET4
    T5 = TANGIBLES + ET5
    T6 = TANGIBLES + ET6

    R1 = RELIABILITY + ER1
    R2 = RELIABILITY + ER2
    R3 = RELIABILITY + ER3
    R4 = RELIABILITY + ER4
    R5 = RELIABILITY + ER5
    R6 = RELIABILITY + ER6
    R7 = RELIABILITY + ER7

    RS1 = RESPONSIVNESS + ERS1


    RS2 = RESPONSIVNESS + ERS2

    A1 = -ASSURANCE + EA1
    A2 = ASSURANCE + EA2
    A3 = ASSURANCE + EA3
    E1 = EMPATHY + EE1
    E2 = EMPATHY + EE2

    3. Tentukan variabel endogen serta variabel eksogennya.


    ENDOGEN : RESPONSIVNESS, TANGIBLES, ASSURANCE, EMPHATY,
    RELIABILITY,LOY_KONSUMEN

    EKSONGEN = KUA_LAYANAN dan KEP_KONSUMEN

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