NetNumen U31 Fault Management Operation Guide

NetNumen U31 R56
Unified Element Management System

Fault Management Operation Guide
Version: V12.14.52
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Revision History
Revision No. Revision Date Revision Reason
R1.0 2015-06-30 First edition
Serial Number: SJ-20150616154424-006
Publishing Date: 2015-06-30 (R1.0)
SJ-20150616154424-006|2015-06-30 (R1.0) ZTE Proprietary and Confidential

Contents
About This Manual ......................................................................................... I
Chapter 1 Alarm Management Overview.................................................. 1-1
1.1 Alarm Management Flow .................................................................................... 1-1
1.2 Homepage Introduction ...................................................................................... 1-2
1.3 Alarm Severity ................................................................................................... 1-3
1.4 Alarm States ...................................................................................................... 1-3
1.5 Alarms and Notifications ..................................................................................... 1-4
1.6 Technical Specifications...................................................................................... 1-5
Chapter 2 Alarm Management Settings.................................................... 2-1

2.1 Setting an Alarm Box.......................................................................................... 2-3
2.2 Setting Alarm Sound and Color ........................................................................... 2-5
2.3 Setting a Special Alarm Prompting Method .......................................................... 2-7
2.4 Setting an Intermittent Alarm ............................................................................... 2-9
2.5 Creating Rules for Automatically Processing Alarms............................................2-11
2.6 Setting a Suppress Plan Task............................................................................ 2-16
2.7 TOP Alarm Suppression Rules.......................................................................... 2-18
2.7.1 TOP Alarm Suppression Setting Tab........................................................ 2-18
2.7.2 Creating a New TOP Alarm Suppression Rule.......................................... 2-20
2.8 Setting a Forwarding Template .......................................................................... 2-22
2.9 Redefining an Alarm Severity ............................................................................ 2-24
2.10 Defining an Alarm Code .................................................................................. 2-24
Chapter 3 Alarm Monitoring Operations .................................................. 3-1

3.1 Setting an Alarm Message Forwarding Rule......................................................... 3-3
3.2 Alarm Monitoring Methods .................................................................................. 3-6
3.2.1 Monitoring Alarms in Real Time................................................................. 3-6
3.2.2 Monitoring Alarms in the Topology Management Window............................ 3-7
3.2.3 Checking the Alarm Panel......................................................................... 3-9
3.2.4 Querying Alarms Manually ...................................................................... 3-10
3.2.5 Creating a Periodic Alarm Export Task..................................................... 3-12
3.2.6 Viewing the RRU Fault Analyzer.............................................................. 3-15
3.3 Checking Alarm Information .............................................................................. 3-15
3.4 Checking Related History Alarms ...................................................................... 3-17
3.5 Locating an Alarm ............................................................................................ 3-17

3.6 Forwarding an Alarm Message Manually ........................................................... 3-18
3.7 Acknowledging an Alarm .................................................................................. 3-20
3.8 Removing an Alarm-Related Fault ..................................................................... 3-21
3.9 Clearing an Alarm Manually .............................................................................. 3-21
3.10 Editing Alarm Handling Suggestions ................................................................ 3-22
Chapter 4 Routine Alarm Maintenance..................................................... 4-1

4.1 Synchronizing Alarms Manually........................................................................... 4-2
4.2 Collecting Statistics on History Alarms Manually................................................... 4-3
4.2.1 Collecting Statistics on History Alarms Based on User-Defined
Conditions .............................................................................................. 4-4
4.2.2 Collecting Statistics on History Alarms Based on Templates ........................ 4-9
4.3 Creating a Periodic Alarm Statistics Collection Task............................................ 4-12
4.4 Maintaining Alarms........................................................................................... 4-16
4.4.1 Setting an Alarm Backup/Deletion Task ................................................... 4-16
4.4.2 Acknowledging History Alarms Automatically ........................................... 4-19
4.4.3 Backing Up/Restoring Alarms Manually ................................................... 4-20
4.5 Exporting/Importing Alarm Handling Suggestions ............................................... 4-23
Figures............................................................................................................. I
Tables ............................................................................................................ III
Glossary .........................................................................................................V
II

About This Manual
Purpose
This manual describes operations related to alarm query, alarm handling, alarm statistics
collecting, and alarm setting in the NetNumen U31 system.
Intended Audience
This manual is intended for:
l Equipment room administrators
l Maintenance engineers
What Is in This Manual

This manual contains the following chapters.
Chapter 1, Alarm Describes alarm management flow, basic concepts, and the technical
Management Overview specifications.
Chapter 2, Alarm Describes how to set alarm management parameters.

Management Settings
Chapter 3, Alarm Describes how to monitor and handling alarms.

Monitoring Operations
Chapter 4, Routine Alarm Describes how to maintain alarms in the NetNumen U31 server.
Maintenance
Conventions
This manual uses the following conventions.
Note: provides additional information about a certain topic.

This page intentionally left blank.
II

Chapter 1
Alarm Management Overview
Table of Contents
Alarm Management Flow............................................................................................1-1
Homepage Introduction ..............................................................................................1-2
Alarm Severity............................................................................................................1-3
Alarm States ..............................................................................................................1-3
Alarms and Notifications.............................................................................................1-4
Technical Specifications .............................................................................................1-5
1.1 Alarm Management Flow

For the NetNumen U31 alarm management flow, see Figure 1-1.
Figure 1-1 Alarm Management Flow
1. Alarms raised by managed NEs are monitored in real time.

2. An alarm is raised and reported to the NetNumen U31 server if a fault occurs to a
managed NE.
1-1

NetNumen U31 R56 Fault Management Operation Guide
3. The NetNumen U31 server collects alarms reported by managed NEs and saves them
to its database.
4. The NetNumen U31 server displays all active alarms on a client.
5. Both active and history alarms on clients are checked and handled.
6. Alarms are sent to the NMS system through the northbound interface of the NetNumen
U31 server.
1.2 Homepage Introduction

For the alarm management homepage, see Figure 1-2.
Figure 1-2 Alarm Management Homepage
1. Navigation tree 2. Active alarms 3. History alarms
The alarm management homepage is divided into the following three areas:
l Navigation tree
Three tabs are displayed in this area: Management, NE Tree, and Statistic.
à On the Management tab, you can query and monitor active and history alarms.
à On the NE Tree tab, you can query alarms based on NEs.
à On the Statistic tab, statistics of system alarms can be collected in different
methods.
l Active alarms
Active alarms are displayed in this area.
l History alarms
History alarms are displayed in this area.
1-2

Chapter 1 Alarm Management Overview
1.3 Alarm Severity

Alarm Severity
Based on severity, alarms have four levels: critical, major, minor, and warning. For a
descriptions of the four levels, refer to Table 1-1.
Table 1-1 Alarm Severity Description
Alarm Severity Description
Critical Services are affected seriously. Alarms of this level require immediate removal.
Major Services may be affected. Alarms of this level must be removed.
Minor Services will not be affected, but alarms of this level should be handled to avoid
more serious faults.
Warning An error that may affect services is detected. This problem should be analyzed
and removed to avoid possible serious faults.
Redefining Alarm Severity

When the NetNumen U31 system is initialized, alarm severity is set by default. You can
adjust alarm severity based on service requirements and environmental requirements. For
how to set alarm severity, refer to "2.9 Redefining an Alarm Severity".
1.4 Alarm States

Alarm States
Alarm states are as follows:
l Unacknowledged and uncleared
l Acknowledged and uncleared
l Unacknowledged and cleared
l Acknowledged and cleared
Alarms in unacknowledged and uncleared and acknowledged and uncleared states
are called Active Alarms. Alarms in unacknowledged and cleared and acknowledged
and cleared states are called History Alarms.
Alarm State Change Model

For the alarm state change model, see Figure 1-3.
1-3

Figure 1-3 Alarm State Change Model
l Acknowledge/unacknowledge an alarm
If an alarm is acknowledged, it is handled by maintenance personnel, and its state
changes to acknowledged. You can also unacknowledge an alarm.
l Clear an alarm
If a fault is removed, alarm states change from uncleared to cleared. This type of
alarms are called history alarms, and they are saved to the database of the NetNumen
U31 server.
You can clear an alarm manually, but if the fault that results in the alarm is not removed,
this alarm will be raised again.
1.5 Alarms and Notifications

Alarms
During the operation of managed NEs or the EMS system, if a fault occurs, an alarm is
raised. Users can be informed of the fault, and thus handle the fault. After the fault is
removed, the alarm is cleared.
Notifications
Notifications are messages about the operation of managed NEs or the EMS system. With
notifications, you can be informed of the operation states of all modules.
Difference Between Alarms and Notifications

l Alarms are resulted from faults or exceptions. If they are not removed, services may
be affected. You can acknowledge and clear an alarm.
l Notifications are only messages about the operation of managed NEs or the EMS
system. They do not affect services. You cannot acknowledge and clear a notification.
1-4

Chapter 1 Alarm Management Overview
1.6 Technical Specifications

For the alarm management technical specifications, refer to Table 1-2.
Table 1-2 Alarm Management Technical Specifications
Function Item Value
Alarm storage Number of active alarms 20 thousand.
Number of history alarms 10 million (configurable).
Number of days for saving history alarms Up to 180 days (configurable).
Alarm NE number restriction for synchronizing active 50000.

synchronization alarms
NE number restriction for synchronizing history 10.

alarms
Number of days for synchronizing history alarms 3.
Alarm rule Number restriction for NE selection 1000.
Maximum number of root alarms For one rule, you can select
one root alarm code, but
you can select up to 1000
correlated alarm codes.
Maximum number of correlated alarms For one rule, you can select
one root alarm code, but
you can select up to 1000
correlated alarm codes.
Maximum number of root/correlated alarms 200 (configurable).

relevance rules
Maximum number of alarm merging rules that 200 (configurable).

can be created
Active alarm query Active alarm query window Up to ten windows can be
opened for querying active
alarms. If history alarm query
windows and statistical query
windows are included, up to
25 windows can be opened.
History alarm Maximum lines of results of the queried alarms 50000.

query
Alarm query Restriction of the number of NE that can be 1000.

selected
Alarm box Restriction of the number of NE that can be 1500.

selected
1-5

1-6

Chapter 2
Alarm Management Settings
For the settings of alarm management in the NetNumen U31 system, see Figure 2-1.
Figure 2-1 Alarm Management Settings
For a description of alarm management settings, refer to Table 2-1.
Table 2-1 Alarm Management Settings Descriptions
Setting Description Reference
Set an alarm After the NetNumen U31 system is connected with an alarm Refer to "2.1
box box, if an alarm is raised, the NetNumen U31 system informs Setting an Alarm
the maintenance personnel of the alarm in sound and light Box".
modes. In addition, the NetNumen U31 system can also use
the short message module to forward an alarm message to the
mobile phone of the related maintenance personnel.
Set alarm Set sounds and colors for different alarm levels. Refer to "2.2
sound and Setting Alarm
color Sound and
Color".
2-1

Setting Description Reference
Set a You can set a special prompting mode for alarms that need Refer to "2.3
special alarm attention, for example, a dialog box, or special sound. Setting a Special
prompting Alarm Prompting
method Method".
Set an The same alarm raised in the same NE frequently can be Refer to "2.4
intermittent merged to one alarm. This alarm is called an intermittent alarm. Setting an
alarm Intermittent
Alarm".
Set rules for You can set rules to process alarms automatically. Refer to "2.5
processing During NE cutover or switching, you can create a suppression Creating Rules
alarms plan task to restrain alarms raised because of the cutover or for Automatically
automatically switching operation. Processing
For the alarms with the same alarm ID, if the number of times Alarms", "2.6
that the alarms are reported during a specified time period is Setting a
more than the preset times, the alarms are suppressed. When Suppress Plan
the number of times that the alarms are reported is less than Task", and "2.7.2
the preset times, the suppression process is stopped. Creating a New
TOP Alarm
Suppression
Rule".
Set a template You can set a template for forwarding alarm messages to Email Refer to "2.8
for forwarding addresses or mobile phones. Setting a
alarm Forwarding
messages Template".
Redefine alarm You can redefine alarm severity based on service requirements. Refer to "2.9
severity Redefining an
Alarm Severity".
Define an The contents and severity of an alarm code can be defined. Refer to "2.10
alarm code When a performance indicator is defined, you can create a Defining an Alarm
performance threshold alarm for this indicator. Code".
Table of Contents
Setting an Alarm Box..................................................................................................2-3
Setting Alarm Sound and Color ..................................................................................2-5
Setting a Special Alarm Prompting Method.................................................................2-7
Setting an Intermittent Alarm ......................................................................................2-9
Creating Rules for Automatically Processing Alarms ................................................2-11
Setting a Suppress Plan Task...................................................................................2-16
TOP Alarm Suppression Rules .................................................................................2-18
Setting a Forwarding Template .................................................................................2-22
Redefining an Alarm Severity ...................................................................................2-24
2-2

Chapter 2 Alarm Management Settings
Defining an Alarm Code ...........................................................................................2-24
2.1 Setting an Alarm Box

This procedure describes how to set an alarm box in the NetNumen U31 server.
After the NetNumen U31 system is connected with an alarm box, the NetNumen U31
forwards alarm messages to the alarm box in real time, and the alarm box displays alarms
in sound and light modes.
You can also set rules to send only messages of required alarms to the alarm box.
Prerequisite
l You know the IP address and communication port of the alarm box.
l The alarm box communicates with the NetNumen U31 server properly.
Steps
1. On the NetNumen U31 client, select Fault > Setting > Alarm Box Setting. The Alarm
Box Setting tab is displayed.
2. Click on the toolbar. The Alarm Box dialog box is displayed, see Figure 2-2.
2-3

Figure 2-2 Alarm Box Dialog Box
Table 2-2 Alarm Box Parameter Descriptions
Parameter Description
General Information The information includes the name, description, and initial status
of the alarm box.
Communication Information The information includes the IP address and the server port of
the alarm box.
2-4

Control Information The information refers to the levels of alarms to be displayed by

the alarm box and the levels of alarms that need sounds. This
configuration is invalid for V5 alarm boxes.
Alarms Sent to Alarm Box Levels of alarms to be forwarded to the alarm box.
3. Set the parameters as required.

4. (Optional) To further filter out alarms forwarded to the alarm box, click Advanced after
you set the Alarms Sent to Alarm Box parameter.
a. Set the location, time, alarm code, and alarm type. Only alarms complying with
the conditions are sent to the alarm box.
b. Click OK.
5. Click OK.
– End of Steps –
Result
The new alarm box is displayed in the Alarm Box window.
2.2 Setting Alarm Sound and Color

You can set different sounds and colors for alarms of different levels.
Steps
1. On the NetNumen U31 client, select System > Preferences. The Preferences dialog
box is displayed.
2. Select Preferences > Fault > Alarm Sound and Color Setting. The Sound Setting
tab is displayed.
3. On the Sound Setting tab, set different sounds for alarms of different levels, see
Figure 2-3.
2-5

Figure 2-3 Alarm Sound and Color Setting—Sound Setting Tab
For a description of the parameters, refer to Table 2-3.
Table 2-3 Alarm Sound and Color Setting Parameter Descriptions
Sound Choose You can either enter the path of a sound file or click Choose to select
Setting a sound file.
Play Play the selected sound file.
Mute If you select the Mute check box, if an alarm of this level is raised,
there is no audio prompt.
Sound Model l Sound According to the Highest Severity of Unacknowledged

Alarms
If multiple alarms are raised simultaneously, the NetNumen U31
system only plays the sound file of the unacknowledged alarm of
the highest severity (Short Sound or Continuous sound).
l Sound When Alarm Messages Are Received
The NetNumen U31 system plays all sound files of all raised
alarms.
If the Sound When Alarms Are Restored check box is selected,
you can click the Setting button to set the sound when an alarm
is cleared.
Restore Default Sound Restore all sounds to the default settings.
4. Click the Color Setting tab. Select different colors for alarms of different levels, see
Figure 2-4.
2-6

Figure 2-4 Alarm Sound and Color Setting—Color Setting Tab
5. Click OK.
2.3 Setting a Special Alarm Prompting Method

For alarms that need special attention, special prompting method can be used, for
example, a dialog box or a special sound.
Prerequisite
If you set Notify Method to Notify by Sound, the PC on which the client is installed needs
to be connected with a speaker.
Steps
1. On the NetNumen U31 client, select Fault > Setting > Alarm Prompting Setting.
The Alarm Prompting Setting tab is displayed.
2. Click on the toolbar. The Alarm Prompting Setting dialog box is displayed, see
Figure 2-5.
2-7

Figure 2-5 Alarm Prompting Setting—Basic Tab
Table 2-4 Alarm Prompting Setting—Basic Parameter Descriptions
Parame- Description
ter
Name Rule name.
Descrip- Rule description.

tion
Rule Status of the created rule: Activated and Suspended.

Status
Notify l Notify by Dialog: If alarms that comply with particular conditions are reported,
Method a dialog box is displayed.
l Notify by Sound: If alarms that comply with particular conditions are reported,
a sound is played.
Sound Sound file. You can set the times for playing the sound.
Setup
3. Perform the following operations as required.
2-8

Tab Operation
Basic Set basic properties of the alarm rule.
Condition Set prompting conditions.

i. On the Location tab, select one or more NEs. If alarms are raised in these NEs,
the NetNumen U31 system prompts the maintenance personnel.
ii. On the Alarm Code tab, select one or more alarm codes. If alarms of the alarm
codes are raised, the NetNumen U31 system prompts the maintenance person-
nel.
iii. On the Others tab, set the alarm type, alarm severity, and ACK state. If alarms
complying with the conditions are raised, the NetNumen U31 system prompts
the maintenance personnel.
4. Click OK. The new prompting rule is displayed on the Alarm Prompting Setting tab.
2.4 Setting an Intermittent Alarm

Multiple alarms raised in an NE can be merged to one alarm. This alarm is called an
intermittent alarm. You can set conditions for merging multiple alarms to one intermittent
alarm. If the times that the same alarm is raised exceeds the set times within a specified
period, this alarm is an intermittent alarm.
This procedure describes how to set an intermittent alarm.
If an intermittent alarm exists in the NetNumen U31 system, the + symbol is displayed
in the Root Alarm Indicator column. The number of times that an alarm is triggered is
displayed in the Intermittent column.
Steps
1. On the NetNumen U31 client, select Fault > Setting > Intermittent Alarm Setting.
The Intermittent Alarm Setting dialog box is displayed.
2. Click the button. The Intermittent Alarm Setting dialog box is displayed, see
Figure 2-6.
2-9

Figure 2-6 Intermittent Alarm Setting
3. Set the parameters as required. For parameter descriptions, refer to Table 2-5.
Table 2-5 Parameter Descriptions for Intermittent Alarm Setting
Name Name of the intermittent alarm task.
Description Description of the intermittent alarm task.
State State of the intermittent alarm task. It can be Activated and

Suspended.
Intermittent Alarm Condition Intermittent alarm condition. For example, if the same alarm is
reported five times within one minute, the system combines the
five alarms into one in the alarm list.
2-10

Discard the correlated If this check box is selected, correlated alarms will be discarded
alarms cleared during the during the intermittence.
intermittence
Set alarms to be processed Click this button to set the alarms to be processed.
4. Click OK.
2.5 Creating Rules for Automatically Processing

Alarms
This procedure describes how to set rules for automatically processing alarms.
Context
If an alarm or notification complies with certain conditions, the NetNumen U31 system is
triggered to process the alarm or notification based on alarm rules.
Table 2-6 Alarm Rule Descriptions
Rule Description
Alarm filtering rule Filters alarms that match specified conditions. By default, the filtered
alarms are discarded to the database or not displayed on the GUI. If an
alarm meets both the alarm restraining rule and the alarm filtering rule, it is
filtered by the alarm restraining rule.
Alarm acknowledging Acknowledges alarms that match specified conditions.

rule
Alarm clearing rule Clears alarms that match specified conditions.
Alarm delaying rule Handles intermittent alarms. When alarms meeting the specified conditions
are generated, they will not be reported immediately. Instead, they will be
reported after a certain delay. If these alarms are restored within the delay,
you can choose whether to send them into the history alarm database.
Alarm merging rule Merges alarms that are caused by the same failure and display one alarm
to represent those alarms. You can create multiple rules, but the conditions
of the new rule cannot overlap those of the rules already in existence.
Alarm persisting rule Triggers a user-defined action, if an alarm meeting the specified conditions
remains in the specified state and the duration reaches the threshold. You
can create multiple rules, but the conditions of the new rule cannot overlap
those of the rules already in existence.
Alarm counting rule If the number of times that an alarm complying with particular conditions is
raised exceeds the threshold, a new alarm is raised.
2-11

Rule Description
Alarm forwarding rule Forwards specific alarms through Email messages or SMS messages to
users who are responsible for handling them.
Alarm masking rule Sends the masking conditions to NE agents, and then the NE agents do
not report the specified alarms to the EMS. This rule can only be set for
NE agents and devices managed by NE agents. If the NE agents are
disconnected or stop operating, only suspended masking rules can be
created.
Alarm triggering script If an alarm meeting the specified conditions occurs, the preset MML script
rules is triggered.
NAF alarm filtering rule Filters alarms that match specified conditions. The filtered alarms will not
be reported to the NMS.
Alarm restraining rule With this rule, users can use specified root alarms to restrain specified
by NE NE-correlated alarms. Alarms that restrain other alarms are called root
alarms, and the restrained alarms are called correlated alarms. Correlated
alarms will be displayed when there is no root alarm. When root alarms
exist, correlated alarms will not be displayed.
Alarm restraining rule With this rule, users can use specified root alarms to restrain specified
by NE type NE type-correlated alarms. Alarms that restrain other alarms are called
root alarms, and the restrained alarms are called correlated alarms. For a
root alarm and its correlated alarms, their NE types must be the same. In
addition, the occurrence position of the specified root alarm must be the
same as that of the specified correlated alarm, or be the parent node of the
correlated alarm's occurrence position.
Notification filtering rule Filters notifications that match specified conditions. Filtered notifications
will neither be displayed on the GUI nor be stored in the database. This
rule only applies to new notifications that are generated after the creation
of this rule.
Repeated notification Filters notifications (with the same location and notification code) that
filtering rule repeat within the specified time from the last notification (including filtered
ones). The filtered notifications will neither be displayed on the GUI nor
be stored in the database. They will be discarded directly. You can see
the occurrence times of a notification by querying notifications. This rule
only takes effect for notifications that are reported after the creation of
this rule. You can create multiple rules, but the new rule cannot overlap
the conditions of the rules already in existence.
2-12

Rule Description
Frequent alarm rules Merges the repeatedly reported and recovered alarms with the same alarm
ID within a dynamic interval or a fixed period. Alarms are merged based on
dynamic intervals or fixed periods.
The correlated alarms generated during the effective period can be merged
without being stored in the historical alarm database.
If the number of frequently reported alarms is greater than the threshold,
the counting cell of the root alarm is marked in red.
Steps
1. On the NetNumen U31 client, select Fault > Setting > Rule Setting. The Rule Setting
tab is displayed.
2. Click on the toolbar. The New dialog box is displayed.
3. Select the rule to be created and click OK.
4. Perform the following operations are required.
To... Do...
Create an alarm filtering rule

i. On the Basic tab, set the basic information, for example, name.
description, and initial status of the rule.
ii. Set the filtering mode and the validity range.
iii. On the Condition tab, set the filtering conditions.
Create an alarm
acknowledging rule
ii. Set when to acknowledge an alarm.
Create an alarm clearing

rule
ii. On the Condition tab, set the filtering conditions.
Create an alarm delaying

rule
ii. Set the delay time and whether to report alarms that are raised and
cleared within the delay time.
2-13

To... Do...
Create an alarm merging

rule
iii. On the Action tab, set the information of the new alarm.
Create an alarm persisting

rule
iii. On the Action tab, set whether to raise the alarm level or raise
another alarm after an alarm persists for a specified duration.
Create an alarm counting

rule
iii. On the Action tab, set the system to raise a new alarm if the times
that the alarm meeting the requirements is raised exceeds the
threshold.
Create an alarm forwarding

rule
ii. Set whether to forward an alarm when it is cleared and whether to

forward alarm statistical information.
iv. On the Action tab, set the Email or phone number to which alarm
information is forwarded, and the forwarding type and the period
within which the forwarding operation is performed.
Create an alarm masking

i. On the Basic tab, set the basic information, for example, name,
rule
Create an alarm triggering

i. On the Basic tab, set basic information, including rule name,
script rule
description, initial status of the rule, and the number of alarms.
ii. Select the time for triggering the MML script, script file, and
execution position.
iii. On the Condition tab, set the filtering conditions. The rule applies
to the alarms meeting the configured conditions.
2-14

To... Do...
Create an NAF alarm

filtering rule
Create an alarm restraining

rule by NE
ii. On the Root Alarm tab, select an alarm code of an NE as the root
alarm.
iii. On the Correlated Alarm tab, select alarms as the correlated

alarms of the root alarm. Correlated alarms will be displayed when
there is no root alarm. When root alarms exist, correlated alarms
will not be displayed.
Create an alarm restraining

rule by NE type
ii. Click the Condition tab.
iii. On the NE Type tab, select an NE type.
iv. On the Root Alarm Code tab, select one alarm code as the root
alarm code.
v. On the Correlated Alarm Code tab, select alarm codes as the

correlated alarm codes of the root alarm code. Correlated alarms
will be displayed when there is no root alarm. When root alarms
exist, correlated alarms will not be displayed.
Create a notification filtering

rule
Create a repeated
notification filtering rule
ii. Set the duration within which this notification is discarded if the same
notification is raised repeatedly.
Create a frequent alarm rule

i. On the Basic tab, set basic information, including rule name,
ii. Set the merging mode and whether or not the correlated alarms are
stored in the historical alarm database when they are recovered.
2-15

To... Do...
iii. On the Condition tab, set the filtering conditions. The rule applies
to the notifications meeting the configured conditions.
5. Click OK. The new rule is displayed on the Rule Setting tab.
2.6 Setting a Suppress Plan Task

If a lower level NE is cut over or being switched, large number of abnormal alarms
are raised. You can create a suppress plan task to restrain alarms raised during such
operations.
After a suppress plan task is created, if alarms meeting the conditions are raised, the
NetNumen U31 system raise a Suppress Plan Task (1023) alarm. This alarm is the root
alarm, and alarms reported by NEs are all correlated alarms. On the alarm monitoring
page, the root alarm is displayed in the alarm list, and the "+" symbol is displayed in the
Root Alarm ID column.
Steps
1. On the NetNumen U31 client, select Fault > Suppress Plan Task Management. The
Suppress Plan Task Management tab is displayed.
2. Click . The Suppress Plan Task dialog box is displayed, see Figure 2-7.
2-16

Figure 2-7 Suppress Plan Task—Basic Tab
Set the parameters. For a description of the parameters, refer to Table 2-7.
Table 2-7 Suppress Plan Task Parameter Descriptions
Task Name Name of the suppress plan task.
Task Type Options are as follows: Cutover, Switchover Test, or Others.
Task Initial status of the suppress plan task: Activated and Suspended.
Status
Task Start time and end time of the suppress plan task. Effective Temporarily: This
Period task is effective within a period. Effective Every Day This task is effective within
a period of everyday.
3. On the Basic tab, set the basic properties of the suppress plan task.
4. On the NE tab, set the NE whose alarms that needs to be restrained.

5. Click OK. The new suppress plan task is displayed on the Suppress Plan Task
Management tab.
2-17

2.7 TOP Alarm Suppression Rules

A TOP alarm suppression rule indicates that if the number of times that the alarms with the
same alarm ID are reported during a specified time period is more than the preset times,
the alarms are suppressed. When the number of times that the alarms are reported is less
than the preset times, the suppression process is stopped. When an alarm is suppressed,
a root alarm is generated. During alarm suppression, the repeatedly reported alarm with
the same alarm ID is called a correlated alarm and is incorporated into the root alarm. The
number of correlated alarms is counted until the suppression termination conditions are
met.
During alarm suppression, only the root alarm instead of the correlated alarm is reported
northward. The root alarm is cleared when the rule expires or is removed manually.
The TOP alarm suppression rule is effective only for the alarms that are reported after the
settings are activated.
2.7.1 TOP Alarm Suppression Setting Tab

On the NetNumen U31 client, select Fault > Setting > TOP Alarm Suppression Setting.
The TOP Alarm Suppression Setting tab is displayed, see Figure 2-8.
Figure 2-8 TOP Alarm Suppression Setting Tab
1. Task list area

2. Alarm suppression details
area
2-18

The TOP Alarm Suppression Setting tab consists of two parts: task list and alarm
suppression details list.
Task List
In the task list area, all TOP alarm suppression tasks are displayed, including eight tasks
pre-defined by the system and with the default status Suspended. For a description of
the buttons in this area, refer to Table 2-8.
Table 2-8 Description of the Buttons in the Task List Area
Button Description
Creates a new TOP alarm suppression rule.
Creates the selected TOP alarm suppression rule.
Deletes the selected TOP alarm suppression rule.

The TOP alarm suppression rules pre-defined by the system cannot be deleted.
The Activated TOP alarm suppression rules cannot be deleted.
Activates the selected TOP alarm suppression rule.
Suspends the selected TOP alarm suppression rule.

The root alarm that applies this rule is recovered. If the correlated alarm is not
recovered, it becomes visible in the active alarm list.
The alarms that are displayed in the alarm suppression details area and apply this
rule are cleared.
Refreshes the TOP alarm suppression rule list.
Alarm Suppression Details List

Up to 5,000 items can be displayed in the Suppression details area. If the number of
alarms in this area is more than 5,000, the oldest excess alarms on the list are automatically
deleted. For a description of the buttons in this area, refer to Table 2-9.
Table 2-9 Description of the Buttons in the Alarm Suppression Details Area
Button Description
The selected alarms are involved in alarm suppression.
The selected alarms are not involved in alarm suppression.
The suppression details about the selected alarms are deleted and the alarms are
not involved in alarm suppression any more.
2-19

Button Description
Exports logs of alarm suppression details.

The logs of alarm suppression details recorded in the last 1, 7, 30, and 60 days
can be exported as a *.zip file in which a *.csv file is included.
The system stores the logs of the last 60 days and automatically deletes the logs
that are stored for more than 60 days.
The allowable total size of the stored logs is 1.5 GB. If the actual size is more
than 1.5 GB, the system automatically deletes the oldest logs that contribute to
the overrun of the total size.
Refreshes the alarm suppression details list.
2.7.2 Creating a New TOP Alarm Suppression Rule

This procedure describes how to create a new TOP alarm suppression rule.
Steps
1. On the NetNumen U31 client, select Fault > Setting > TOP Alarm Suppression
Setting. The TOP Alarm Suppression Setting tab is displayed.
2. Click . The TOP Alarm Suppression Setting dialog box is displayed, see Figure
2-9.
2-20

Figure 2-9 TOP Alarm Suppression Setting Dialog Box
For a description of the TOP alarm suppression setting parameters, refer to Table 2-10.
Table 2-10 Description of TOP Alarm Suppression Setting Parameters
Name Name of a TOP alarm suppression rule.

It cannot be a duplicate of the name of any existing TOP alarm suppression rule.
Description Description of a TOP alarm suppression rule, up to 200 characters in length.
Rule status Initial status of a TOP alarm suppression rule.

Activated indicates that the rule is effective. Suspended indicates that the
rule is not executed currently.
Start Sets the conditions of suppression starting: An alarm occurs more than X times
suppression within the last M hours.
l Value range of M: 6–24 (24 by default)
l Value range of X: 5–100 (10 by default)
Stop Sets the conditions of suppression stopping: An alarm occurs less than Y times
suppression within the last N hours.
l Value range of N: 3–24 (24 by default)
l Value range of Y: 1–50 and less than the product of 0.5 and X (3 by default)
2-21

Advanced Sets TOP alarm suppression conditions: the NE where the alarm occurs and
settings the alarm code type.
By default, all NEs and alarm codes are selected.
The TOP alarm suppression conditions cannot be the same as those set
for the existing TOP alarm suppression rules. Otherwise, a message is
displayed, indicating that the new TOP alarm suppression rule cannot overlap
the conditions of any existing rules. In this case, click OK and reset the TOP
alarm suppression conditions.
3. Click OK. The new TOP alarm suppression rule is displayed in the task list on the TOP
Alarm Suppression Setting tab.
Note:
After a rule is activated, alarm suppression starts when an alarm is reported and the
number of times that the alarm occurs meets the suppression starting conditions. The
statistics displayed in the suppression details are the same as the alarm information
actually reported.
When the alarm suppression stopping conditions are met, alarm suppression stops.
The root alarm that applies this rule is recovered. If the correlated alarm is not
recovered, it becomes visible in the active alarm list. The alarm suppression details
about this alarm are cleared.
2.8 Setting a Forwarding Template

This procedure describes how to set the NetNumen U31 system to forward an alarm
message to an Email address or a mobile phone if an alarm is raised. In the template,
you can set the message format.
Steps
1. On the NetNumen U31 client, select Fault > Setting > Alarm Forwarding Template
Setting. The Alarm Forwarding Template Setting dialog box is displayed, see
Figure 2-10.
2-22

Figure 2-10 Alarm Forwarding Template Setting Dialog Box
2. Set the format and contents as required.
Note:
Enter the character [ and select an alarm property from the drop-down list.
3. Click OK.
2-23

2.9 Redefining an Alarm Severity

When the NetNumen U31 system is initialized, the default severities of alarms are set by
default. You can redefine alarm severities based on requirements.
The redefined alarm severities are only effective for alarms raised after alarm severities
are redefined.
Steps
1. On the NetNumen U31 client, select Fault > Setting > Severity Regrading Setting.
The Severity Regrading Setting tab is displayed, see Figure 2-11.
Figure 2-11 Severity Regrading Setting Tab
2. Select the corresponding system from the Code Group drop-down list. Alarms raised
in the system are displayed on the Severity Regrading Setting tab.
3. Select the alarm whose alarm severity needs to be redefined, and click the
corresponding Custom Severity drop-down list. The alarm severity list is displayed,
see Figure 2-12.
Figure 2-12 Severity Regrading Setting (Alarm Severity) Tab
4. Select the new severity, a red is displayed in the Modify Flag column.
5. Click on the toolbar. The disappears.

2.10 Defining an Alarm Code

This procedure describes how to define the contents and severity of an alarm code.
When a performance indicator is defined, maintenance personnel can create a

performance threshold alarm for this indicator. Set the alarm level according to the
different NE or NE type.
2-24

Steps
Modifying an Alarm Code
1. On the NetNumen U31 client, select Fault > Setting > Alarm Code Description
Setting. The Alarm Code Description Setting tab is displayed.
2. Select a alarm code type from the Code Group drop-down list. Alarms of the code
type are displayed.
3. Right-click an alarm code and select Modify from the shortcut menu, or double-click
the alarm code to be modified. The Alarm Code Description Setting dialog box is
displayed, see Figure 2-13.
Figure 2-13 Alarm Code Description Setting Dialog Box
4. Set the name and severity of the alarm code.
2-25

Note:
Severities of some user-defined alarm codes cannot be modified.
5. Click OK.
Sending the Alarm Code Information
6. Right-click the modified alarm code, and click . The Synchronize dry contact
alarm description to OMM dialog box is displayed. Select the NE to which the alarm
code information is to be sent, see Figure 2-14.
Figure 2-14 Synchronize dry contact alarm description to OMM Dialog

Box—Location Tab
7. Click System Type. The System Type tab is displayed. Select the desired system
type, see Figure 2-15.
2-26

Figure 2-15 Synchronize dry contact alarm description to OMM Dialog Box—System
Type Tab
8. Click OK. The alarm code information is sent to the OMMB side, and a successful
prompt message is displayed in the lower-left pane of the NetNumen U31 client.
2-27

2-28

Chapter 3
Alarm Monitoring Operations
For the alarm monitoring operation flow of the NetNumen U31 system, see Figure 3-1.
Figure 3-1 Alarm Monitoring Flow
For the description of the flow, refer to Table 3-1.
3-1

Table 3-1 Alarm Monitor Flow Descriptions
Step Operation Description
1 Monitor alarms through The NetNumen U31 system can send alarm messages to an
Email or SMS Email address or a mobile phone. Maintenance personnel can
monitor alarms remotely.
2 Create an alarm message If an alarm complies with an alarm message forwarding rule is
forwarding rule raised, the message of this alarm is forwarded to a specified
Email address or a mobile phone. For how to set the forwarding
rule, refer to "3.1 Setting an Alarm Message Forwarding Rule".
3 Set an alarm monitor Alarms can be monitored in different methods in the NetNumen
method U31 system. For how to set an alarm monitor method, refer to
"3.2 Alarm Monitoring Methods".
4 Check alarm information If an alarm is raised, the information and the handling
recommendations are displayed. For how to check the alarm
information, refer to "3.3 Checking Alarm Information".
5 Query related history Maintenance personnel can query related history alarms of an
alarms active alarm. For how to query related history alarms, refer to "3.4
Checking Related History Alarms".
6 Locate an alarm Alarms can be located in the NetNumen U31 system, and
analyzed whether they affect services provided by the
corresponding NE. An alarm can be located to the following
positions:
l NE
l Rack
For how to locate an alarm, refer to "3.5 Locating an Alarm".
7 Forwarding alarm Alarm messages can be forwarded to a specified Email address

messages manually or mobile phone. For how to forward an alarm message, refer to
"3.6 Forwarding an Alarm Message Manually".
8 Acknowledge an alarm If an alarm is acknowledged, it is being processed. For how to

acknowledge an alarm, refer to "3.7 Acknowledging an Alarm".
9 Remove alarm-related Maintenance personnel remove the alarm-related faults in

faults accordance with the handling recommendation. For how
to remove alarm-related faults, refer to "3.8 Removing an
Alarm-Related Fault".
10 Clear an alarm manually In most cases, if a fault is removed, the corresponding alarm is
cleared, and saved as a history alarm. If an alarm cannot be
cleared or does not exist, it can be cleared manually. For how to
clear an alarm manually, refer to "3.9 Clearing an Alarm Manually".
11 Supply alarm handling Maintenance personnel can supply alarm handling suggestions
suggestions to the original suggestions. For how to supply alarm handling
suggestions, refer to "3.10 Editing Alarm Handling Suggestions".
3-2

Chapter 3 Alarm Monitoring Operations
Table of Contents
Setting an Alarm Message Forwarding Rule...............................................................3-3
Alarm Monitoring Methods..........................................................................................3-6
Checking Alarm Information .....................................................................................3-15
Checking Related History Alarms .............................................................................3-17
Locating an Alarm ....................................................................................................3-17
Forwarding an Alarm Message Manually ..................................................................3-18
Acknowledging an Alarm ..........................................................................................3-20
Removing an Alarm-Related Fault............................................................................3-21
Clearing an Alarm Manually......................................................................................3-21
Editing Alarm Handling Suggestions.........................................................................3-22
3.1 Setting an Alarm Message Forwarding Rule

An alarm message forwarding rule is used to forward an alarm message to the related
maintenance personnel through Email or short messages. After an alarm message
forwarding rule is created, the NetNumen U31 system sends a short message or an Email
to the related maintenance personnel if an alarm that complies with the specified rule is
raised or persists for a particular period.
If a user sets an alarm forwarding rule, this rule will take effect on all the login users.
Prerequisite
l If alarm messages are forwarded through Email, the address of the mailbox for
sending Emails must be configured in the NetNumen U31 server.
l If alarm messages are forwarded through short messages, the NetNumen U31 server
needs to be connected with an alarm box, and the SIM/UIM card needs to be installed
to the SMS module in the alarm box.
Steps
1. On the NetNumen U31 client, select Fault > Setting > Rule Setting. The Rule Setting
tab is displayed.
2. Click on the toolbar. The New dialog box is displayed.
3. Select Alarm Forwarding Rule, and click OK. The Alarm Forwarding Rule dialog
box is displayed, see Figure 3-2.
3-3

Figure 3-2 Alarm Forwarding Rule—Basic Tab
4. Set the basic properties. For parameter descriptions, refer to Table 3-2.
Table 3-2 Alarm Forwarding Rule—Basic Parameter Descriptions
Name (Required) Alarm rule name.
Description Alarm rule description.
Rule Status Default status of the rule after it is created. Options are as follows:
Activated and Suspended.
Forwarding Support l Forward Alarm on Clearing: When an alarm is cleared, the alarm
is forwarded if it meets preset rules.
l Forward Alarm Statistics: Statistics of the alarms that meet
preset rules are forwarded.
l Forward Acknowledged Alarm: Alarms are forwarded after being
acknowledged.
5. Click the Condition tab and perform the following steps to set conditions. This rule
will be applied to alarms that comply with the conditions.
3-4

a. On the Location tab, select one or more than one NEs. If alarms are raised in
these NEs, the corresponding alarm messages are forwarded.
b. On the Alarm Code tab, select one or more than one alarm codes. If alarms of
these alarm codes are raised, the corresponding alarm messages are forwarded.
c. On the Others tab, select the period within which alarms are raised, the alarm
type, and the severity. If alarms complying with these conditions are raised, the
corresponding alarm messages are forwarded.
6. Click the Action tab. Set the forwarding type, forwarding period, and the Email or
mobile phone number to which alarm messages are forwarded, see Figure 3-3. For
parameter descriptions, refer to Table 3-3.
Figure 3-3 Alarm Forwarding Rule—Action Tab
Table 3-3 Alarm Forwarding Rule—Action Parameter Descriptions
User Information Set the Email address or the mobile phone to which alarm
messages are forwarded. You need to set at least one option.
3-5

Forward Type l If an alarm is reported, the NetNumen U31 forwards the alarm
message immediately.
l If an alarm persists for a particular period without being
cleared, the NetNumen U31 forwards the alarm message.
l The NetNumen U31 forwards alarm messages at a particular
interval.
Forward on specified day(s) Set the day(s) on which alarm messages are forwarded.
Forward at specified hour(s) Set the period within which alarm messages are forwarded.
7. Click OK. The new rule is displayed on the Rule Setting tab.
3.2 Alarm Monitoring Methods

The NetNumen U31 system supports the following monitoring methods:
Table 3-4 Alarm Monitoring Methods
Alarm Monitor Operation
Monitor alarms on the Alarm Monitoring tab Refer to “3.2.1 Monitoring Alarms in
Real Time”.
Monitor alarms on the Topology Management tab Refer to “3.2.2 Monitoring Alarms in
the Topology Management Window”.
Monitor alarms on the alarm panel Refer to “3.2.3 Checking the Alarm
Panel”.
Monitor alarms through an alarm box Refer to “2.1 Setting an Alarm Box”.
Query alarms manually Refer to “3.2.4 Querying Alarms

Manually”.
Export Active Alarms/History alarms periodically and send Refer to “3.2.5 Creating a Periodic
the information to a specified FTP server Alarm Export Task”.
View the diagnostic test result through the RRU fault Refer to "3.2.6 Viewing the RRU Fault
analyzer Analyzer".
3.2.1 Monitoring Alarms in Real Time

This function is used to monitor active and history alarms in real time. Realtime alarm
monitoring is used to monitor alarms raised in lower level NEs and the NetNumen U31
server. Realtime history alarm monitoring is used to display processed and cleared alarms.
This procedure describes how to monitor alarms in real time. The method for monitoring
notifications is similar to this method.
3-6

Steps
1. On the NetNumen U31 client, select Fault > Alarm Monitoring. The Alarm
Monitoring tab is displayed.
For a description of the buttons on the toolbar, refer to Table 3-5.
Table 3-5 Alarm Monitoring Buttons
But- Description
ton
/ Exports alarm messages in visible/all columns. The exported alarms can be saved
in multiple file formats.
Prints all active alarms.
Checks alarms of all NEs.
/ Displays alarms in full screen.
Refreshes alarms.
Sets columns to be displayed.
Synchronizes alarms of specified NEs.
2. Check active and history alarms.

l Active alarms are raised but uncleared alarms in the NetNumen U31 system. They
are displayed in the Alarm Monitoring area.
l History alarms are cleared alarms. In the History Alarms area, only history
alarms after the Alarm Monitoring tab is opened are displayed.
3.2.2 Monitoring Alarms in the Topology Management Window

In the topology management window, NE alarms can be monitored. The following are the
two monitoring methods:
l Show NE Alarms Table
Monitor alarms raised in selected NEs.
l Show Important Alarms Table
Monitor alarms that comply with important alarm conditions.
Steps
l To display the NE alarms table, perform the following steps:
1. On the NetNumen U31 client, select Topology > Set Alarm Display Style > Show
NE Alarms Table.
2. Select an NE from the NE tree or in the topology. Alarms raised in the NE are
displayed in the lower NE Alarms Table area, see Figure 3-4.
3-7

Figure 3-4 Important Alarms Table
Note:
If you select the EMS Server node, alarms of all NEs are displayed in the NE
Alarms Table area.
3. (Optional) To display the information of an alarm, double-click it.
l To display the important alarms table, perform the following steps:

1. On the NetNumen U31 client, select Topology > Set Alarm Display Style > Show
Important Alarms Table. The important alarms table is displayed in the lower
area, see Figure 3-5.
Figure 3-5 Important Alarms Table
2. To set conditions for determining whether an alarm is an important alarm, click .
Table 3-6 Monitoring Conditions Descriptions
Tab Description
Location To monitor alarms of an NE, select the NE on this tab.
Alarm Code To monitor specific alarms, select the corresponding alarm codes
on this tab.
Probable Cause To set the standard alarm code on this tab.
Time To monitor alarms in a specific period, set the period on this tab.
Others To filter alarms based on alarm type, severity, and status, set the
conditions on this tab.
3-8

Note:
If no monitoring condition is set, all alarms are monitored.
3.2.3 Checking the Alarm Panel

By default, the information of all NEs' alarms are displayed in the upper right corner of
the client. When you open the alarm panel, the alarm information is displayed on the
panel. You can set whether to use a sound or make alarms flash to prompt maintenance
personnel.
Prerequisite
If you need to enable the alarm sound function, you need a speaker
Steps
1. On the NetNumen U31 client, select Fault > Alarm Panel.
The Alarm Panel dialog box is displayed, see Figure 3-6.
Figure 3-6 Alarm Panel Dialog Box
Table 3-7 Alarm Panel Button Descriptions
Button Description
Flash Whether to enable the alarm flash function.

If this function is enabled for an alarm severity, when an alarm of the severity
is raised, the alarm symbol flashes.
Sound Whether to enable the alarm sound function.

If this function is enabled, when an alarm is raised, the sound is played.
3-9

2. Click Flash and Sound to set the alarm prompting method and drag the panel to any
place of the client screen. For a description of buttons, refer to Table 3-7.
l The Alarm Panel dialog box is always displayed in the upper area of the client.
l After the Alarm Panel dialog box is closed, the alarm information is displayed in
the upper right corner of the client.
3.2.4 Querying Alarms Manually

You can query alarms either based on default templates or user-defined conditions, or by
NE/NE groups.
In the NetNumen U31 system, alarms can be queried based on different alarm types, see
Figure 3-7.
Figure 3-7 Alarm Query
l Active Alarms: Alarms raised currently in the NetNumen U31 system.

à All Active Alarms: All active alarms in the NetNumen U31 system, including the
alarms that are filtered out by rules.
à Visible Active Alarms: Alarms that are displayed in the NetNumen U31 system.
Alarms that are filtered out are not displayed.
à Unacknowledged Active Alarms: Raised, but unacknowledged alarms in the
NetNumen U31 system.
à Active Alarms Within One Hour: Alarms that are raised in the NetNumen U31
system within one hour and are displayed. Alarms that are filtered out are not
displayed.
l History Alarms: Alarms that were raised and cleared in the NetNumen U31 system.
l Notifications: Operation or exception notifications in the NetNumen U31 system.
3-10

Steps
1. Use either of the following methods to query active alarms:
l In the Management Tree, right-click My Query and select New Active Alarm
Query from the shortcut menu.
l Select Fault > Query Active Alarms.
The Query Active Alarms dialog box is displayed.
2. Perform the following operations () as required in the dialog box.
Tab Operation
Location To monitor alarms raised in an NE, select the NE from the NE tree, and add
it to the right area. If no NE is selected, alarms raised in all NEs are queried.
Alarm Code Set the alarm codes to be queried. Select the required alarm codes from
the resource tree and add the codes to the right area. If no alarm code
is selected, all alarms are queried.
Time To query alarms raised within a period, set the time range in the Raise
Time area, and set the time range for acknowledged/unacknowledged
alarms in the (Un)ACK Time area. If the time range is not set, alarms
raised at any time are queried.
Others Set the Alarm Type, Severity, ACK State, and NE IP, or set the Fuzzy
Match as conditions for querying the required alarms.
To set the visibility, correlation, and maintenance state, click the Advanced
button. The Advanced dialog box is displayed. Set related parameters
on the Advanced and Additional Information tabs. If no parameter is
set, all alarms are queried.
3. Click OK. All alarms that comply with conditions are displayed on the Query Active
Alarms tab.
4. Close the Query Active Alarms tab.
A message box is displayed, asking whether to save the query conditions.
To... Do...
Save the query

i. Click Yes. The New Query dialog box is displayed.
conditions
ii. Enter the name in the Query Name text box.
iii. Click OK.
The query based on these conditions is saved under the Custom Query
> My Query node.
Close the tab without Click No.

saving the query
conditions
3-11

Example
This procedure uses the query of all active alarms as an example to describe how to query
alarms based on NEs or NE groups.
1. On the Management tab, click the NE Tree tab.
2. Right-click the NE or NE group to be queried, and select Active Alarms from the
shortcut menu.
The alarms complying with the conditions are displayed on the Active Alarms tab.
3. Close the Active Alarms tab and select whether to save the query conditions.
3.2.5 Creating a Periodic Alarm Export Task

By creating a periodic alarm export task, Active Alarms or History Alarms can be
exported, and the exported file can be sent to a specified FTP server.
You can set the filtering conditions for exporting alarms, for example, alarms raised in an
NE, alarms of a severity, or alarms raised in a period.
Steps
1. On the NetNumen U31 client, select Fault > Timing Export Task Management.
The Timing Export Task Management tab is displayed, see Figure 3-8.
Figure 3-8 Timing Export Task Management Tab
2. Click .
The Timing Export Task dialog box is displayed, see Figure 3-9.
3-12

Figure 3-9 Timing Export Task Dialog Box
Table 3-8 Timing Export Task Parameter Descriptions
Task Name Task name.
Output Type Select the alarms to be exported. Options are as follows: Active alarms
and History Alarms.
Task Time Start time and end time of the task.

If you do not set the end time, the task does not stop.
Task Status Initial status of the export task. Activated: The task is operating properly.
Suspended: The task is not run.
File Type File type of the exported result.
Format Template If File Type is set to XLS, this parameter is valid. It is used to load a
template in XLS format.
Task Execution Plan Set the task execution period.
Advanced Settings If you need to send the result to an FTP server, set the FTP server in
the Advanced Setting dialog box.
3-13

3. On the Basic tab, set the basic information of the task.

4. On the Condition tab, set the conditions for the alarms to be exported.
Note:
If you do not set the conditions, alarms of all NEs are exported by default.
5. (Optional) To send the export result to an FTP server, perform the following step:
a. In the Timing Export Task dialog box, click Advanced Setting. The Advanced
Setting dialog box is displayed.
b. Select the Enable check box and configure the parameters for FTP connection,
see Figure 3-10.
Figure 3-10 Advanced Setting Dialog Box
c. Click OK.
6. Click OK.
The new export task is displayed on the Timing Export Task Management tab.
3-14

Result
When it is the time for running the export task, the NetNumen U31 system exports alarms
based on the conditions, and the results are displayed on the Timing Export Task
Management tab.
3.2.6 Viewing the RRU Fault Analyzer

This procedure describes how to view the RRU fault analyzer.
In most cases, if an RRU alarm is reported, you can perform hardware diagnosis through
the RRU fault analyzer in the EMS.
The RRU fault analyzer supports RRUs including the R8968, R8972, R8964, R8882,
RSU82, and R8861.
Steps
1. In the Alarm Monitoring window, right-click an LTE TDD or LTEFDD RRU alarm to
be analyzed, and select RRU Fault Analyze from the shortcut menu.
If... Then...
The operation succeeds The diagnostic test result is displayed.
The operation fails The system prompts that the operation fails.
3.3 Checking Alarm Information

This procedure describes how to check the detailed information of an alarm and the
corresponding handling suggestions.
Steps
1. On the Alarm Monitoring tab, to check the detailed information of an alarm, perform
either of the following steps:
l Double-click an alarm.
l Right-click an alarm and select Detail.
A dialog box that displays the detailed alarm information is displayed, see Figure 3-11.
3-15

Figure 3-11 Detailed Alarm Information
For a description of the buttons in the dialog box, refer to Table 3-9.
Table 3-9 Button Descriptions
Button Description
Prev Checks the information of the previous alarm.
Next Checks the information of the next alarm.
Acknowledge Acknowledges this alarm. This operation can be performed only when the
alarm is not acknowledged.
Unacknowl- Unacknowledges this alarm. This operation can be performed only when the
edge alarm is acknowledged.
Comment Adds comments to this alarm.
Clear Clears this alarm. The cleared alarms can be queried in history alarms.
Forward Forwards the corresponding alarm message to an Email address or a mobile

phone.
Export Exports the detailed information and the handling recommendations of the
alarm.
3-16

Button Description
Copy Copies the detailed information of the alarm.
2. Check the detailed information of the alarm.

3. Click the Handling Suggestions tab. The handling suggestions are displayed on this
tab.
4. (Optional) Add more handling suggestions to the User-defined Suggestions area,
and then click Save.
5. Click Close.
3.4 Checking Related History Alarms

You can check history alarms related to an alarm. With the history alarms, you can better
analyze the alarm.
Steps
2. Right-click the alarm to be checked and select Related History Alarms from the
shortcut menu. The Related History Alarms tab is displayed.
3. Check the related history alarms.
3.5 Locating an Alarm

If an alarm is raised, it can be located to the following positions:
l NE
l Rack
Note:
For NEs that do not support the viewing of rack chart, alarms raised in such NEs cannot
be located to racks.
Steps
3-17

To... Do...
To locate an alarm to
On the Alarm Monitoring tab, right-click the alarm to be located, and select
an NE
Locate Alarm to NE from the shortcut menu.
The Topology Management tab is displayed.
To locate an alarm to
On the Alarm Monitoring tab, right-click the alarm to be located, and select
a rack
Open Rack Chart from the shortcut menu.
The NE rack chart page is displayed. You can check the faulty board on the
chart.
3.6 Forwarding an Alarm Message Manually

This procedure describes how to forward an alarm message to maintenance personnel
through Email or short messages.
Prerequisite
l To use Emails to forward an alarm message, you need to configure an SMTP server
in the NetNumen U31 server.
l To use short messages to forward an alarm message, the NetNumen U31 server
needs to be connected with an alarm box properly.
Context
l Forwarding an alarm message manually means to use Emails or short messages to
inform maintenance personnel of an alarm.
l You can set an alarm message forwarding template. For how to set this template,
refer to "2.8 Setting a Forwarding Template".
l You can also set the automatic alarm message forwarding function. For how to set
this function, refer to "3.1 Setting an Alarm Message Forwarding Rule".
Steps
1. On the Alarm Monitoring tab, right-click an alarm whose corresponding message
needs to be forwarded, and select Forward from the shortcut menu.
The Forward Alarm dialog box is displayed, see Figure 3-12.
3-18

Figure 3-12 Forward Alarm Dialog Box
To... Do...
Forward an alarm message

i. Select the E-Mail check box.
to an Email address
ii. Enter the Email address or click Address to select a saved address.
iii. On the Forward by email tab, set the title and contents of the Email.
The default contents include NE, Alarm Code, Raised Time, Alarm
Type, and Remark.
Forward an alarm message

i. Select the Phone check box.
to a mobile phone
ii. Enter the phone number.
iii. Click the Forward by SMS tab.
iv. Set the message contents, for example, NE, Alarm Code, and
Raised Time.
3. Click OK.
3-19

3.7 Acknowledging an Alarm

If the status of an alarm changes from Unacknowledged to Acknowledged, this alarm is
processed by maintenance personnel.
This procedure describes how to acknowledge an alarm manually.
Context
In the alarm list, acknowledged alarms are marked by exclamatory marks. After an
alarm is acknowledged, the time when the alarm is acknowledged, the personnel who
acknowledged the alarm, and the other information are saved.
You can also set rules for acknowledging alarms automatically. For how to set such rules,
refer to "2.5 Creating Rules for Automatically Processing Alarms".
Steps
1. On the Alarm Monitoring tab, right-click an alarm to be acknowledged, and select
Acknowledge from the shortcut menu. The Acknowledge Alarms dialog box is
displayed, see Figure 3-13.
Figure 3-13 Acknowledge Alarms Dialog Box
2. Enter the information of the alarm and click OK.
If the corresponding fault cannot be removed, unacknowledge this alarm.
3-20

Note:
If you have an administrative permission to the configuration center and alarm
management, you can set the length of the alarm acknowledgement information
in the configuration center in the following way: Select Common Configuration >
Common Property in the left pane, select Global Configuration > Alarm > The
Length of Alarm Acknowledging Information on the Server tab in the right pane,
and set the parameter. Then you should re-log in to the EMS client without resetting
the server.
3.8 Removing an Alarm-Related Fault

Perform the following steps to remove an alarm-related fault:
1. Check the detailed information of an alarm and handle the alarm in accordance with
the handling suggestions.
2. (Optional) If on-site troubleshooting is required, notify the related personnel to handle
the fault. For how to query alarm details, refer to "3.3 Checking Alarm Information".
3. If the fault cannot be removed, contact the ZTE technical support center at
+86-755-26771900.
Note:
When you contact the ZTE technical support center, provide the related information of
the system, for example, the software version and the fault symptoms.
3.9 Clearing an Alarm Manually

In most cases, after a fault is removed, the corresponding alarm is cleared automatically.
If the alarm cannot be cleared, you can clear it manually.
Steps
1. On the Alarm Monitoring tab, right-click an alarm to be cleared, and select Clear from
the shortcut menu. A Confirm message box is displayed.
2. Click Yes.
After the alarm is cleared, its status becomes Acknowledged, and it is saved as a
history alarm.
3-21

3.10 Editing Alarm Handling Suggestions

This procedure describes how to edit suggestions for handling an alarm.
Steps
1. On the Alarm Monitoring tab, right-click an alarm, and select Handling Suggestions
from the shortcut menu.
The corresponding alarm handling suggestions dialog box is displayed, see Figure
3-14.
Figure 3-14 NE: EMS Server Alarm Handling Suggestions
2. Enter the handling suggestions in the User-defined Suggestions area.
3. Click Save.
3-22

Chapter 4
Routine Alarm Maintenance
For alarm maintenance operations in the NetNumen U31 system, see Figure 4-1.
Figure 4-1 Routine Alarm Maintenance Operations
For a description of the operations, refer to Table 4-1.
Table 4-1 Alarm Maintenance Operation Descriptions
Operation Description Reference
Synchronize Alarms reported to the NetNumen U31 system may not Refer to "4.1
alarms consistent with alarms raised in NEs because of network Synchronizing
manually disconnection and NE cutover. You can synchronize alarms Alarms Manually".
in a specified NE to the NetNumen U31 server. Alarm
synchronization operations include the following:
Collect You can use default templates provided by the NetNumen Refer to "4.2
statistics on U31 server or set conditions to collect statistics on alarms. Collecting Statistics
NE alarms on History Alarms
manually Manually".
Collect You can create an automatic statistical task in the NetNumen Refer to "4.3 Creating
statistics on U31 system. The system collects statistics on alarms and a Periodic Alarm
NE alarms then sends the statistical results through Email or FTP. Statistics Collection
automatically Task".
4-1

Operation Description Reference
Maintain Alarm maintenance includes the following operations: Refer to the following
alarms l Back up or delete alarms automatically procedures:
l Back up or delete alarms manually l "4.4.1 Setting
l Acknowledge history alarms automatically an Alarm
Backup/Deletion
Task".
l "4.4.2
Acknowledging
History Alarms
Automatically".
l "4.4.3 Backing
Up/Restoring
Alarms
Manually".
Maintain You can back up or restore default and user-defined alarm Refer to "4.5
alarm handling handling suggestions in the NetNumen U31 system. Exporting/Importing
suggestions Alarm Handling
Suggestions".
Table of Contents
Synchronizing Alarms Manually..................................................................................4-2
Collecting Statistics on History Alarms Manually.........................................................4-3
Creating a Periodic Alarm Statistics Collection Task .................................................4-12
Maintaining Alarms...................................................................................................4-16
Exporting/Importing Alarm Handling Suggestions .....................................................4-23
4.1 Synchronizing Alarms Manually

This procedure describes how to synchronize alarms manually.
Synchronize active alarms: Synchronize active alarms in an NE to the NetNumen U31
server.
Steps
1. On the NetNumen U31 client, select Fault > Synchronize Active Alarms.
The Synchronize Active Alarms dialog box is displayed, see Figure 4-2.
4-2

Chapter 4 Routine Alarm Maintenance
Figure 4-2 Synchronize Active Alarms Dialog Box
2. Select one or more than one NEs from the left NE navigation tree, and click to add
the selected NEs to the right area.
3. Click OK.
4.2 Collecting Statistics on History Alarms Manually

Collecting statistics on history alarms includes the following operations:
l Collect statistics on history alarms based on user-defined conditions
4-3

You can set conditions to collect statistics on history alarms that comply with the
conditions.
You can save the conditions as a new template.
l Collect statistics on history alarms based on templates
You can use templates provided by the NetNumen U31 system by default or defined
by users to collect statistics on history alarms.
4.2.1 Collecting Statistics on History Alarms Based on User-Defined

Conditions
You can collect statistics on history alarms based on conditions and output the statistical
results in graph mode.
The following three statistical methods are supported:
l History Alarm Basic Statistic
You can collect statistics on history alarms based on multiple parameters, for
example, alarm severity, alarm type, alarm code, NE, NE type, week, date, hour,
cleartime_week, cleartime_date, or cleartime_hour.
l History Alarm Busy-Time Statistic
You can collect statistics on history alarms based on a specified period. With such
statistics, you can learn the service load and performance of a mobile communication
system.
Busy-time refers to the period that sustain heaviest service load.
l History Alarm Important Alarm-Code Statistics
You can collect statistics on important alarm codes (history alarms) based on the
location, alarm code, and occurrence time.
Steps
To create a History Alarm Basic Statistics task, perform the following steps.
1. Use either of the following methods to open the History Alarm Basic Statistics dialog
box, see Figure 4-3.
l Select Fault > History Alarm Basic Statistics.
l Select Statistics > History Alarm Statistics > History Alarm Basic Statistic.
4-4

Figure 4-3 History Alarm Basic Statistics—Basic Tab
Table 4-2 History Alarm Basic Statistics—Basic Parameter Descriptions
Statistic Type Options are as follows: Alarm Frequency and Average Period.
Statistic Row/Column Sets the statistical objects.

Statistic Row includes: System Type, Severity, Alarm Type,
Alarm Code, NE, NE Type, Week, Date, Hour, ClearTime_Week,
ClearTime_Date, and ClearTime_Hour.
Statistic Column includes: Severity.
View Setting Sets whether to display all results or maximum lines of results.
Preview Previews the report to be exported.
Save As Saves the statistical conditions as a Customized Statistics template.

3. Set the two Statistic Object parameters of the Statistic Row to NE Type and NE
respectively.
4-5

4. Set Statistic Object of the Statistic Column to Severity, which means to collect
statistics based on severity.
5. Click the Condition tab. The Condition tab is displayed, see Figure 4-4.
Figure 4-4 History Alarm Basic Statistics—Condition Tab
Table 4-3 History Alarm Basic Statistics—Condition Parameter Descriptions
Tab Description
Location Selects the NE type from the NE Type drop-down list and select an NE from
the NE tree.
If you do not select an NE, all NEs are selected by default.
Alarm Code Selects an alarm code from the Resource Type tree.
If you do not select an alarm code, all alarm codes are selected by default.
Time Selects the time period when history alarms occur (raised time or cleared
time). The system collects statistics on the history alarms based on this
time period.
Others Sets the time, type, original severity, and the acknowledging personnel of
alarms to be collected.
4-6

6. Click OK.
To create a History Alarm Busy-Time Statistics task, perform the following steps.
7. Use either of the following methods to open the History Alarm Busy-Time Statistics
dialog box, see Figure 4-5.
l Select Fault > History Alarm Busy-Time Statistics.
l Select Statistics > History Alarm Statistics > History Alarm Busy-Time
Statistics.
Figure 4-5 History Alarm Busy-Time Statistics—Basic Tab

Table 4-4 History Alarm Busy-Time Statistics—Basic Parameter Descriptions
Statistic Type Options are as follows: Alarm Frequency and Average Period.
Effective Time Selects the period within which alarms to be collected are raised.
View Setting Sets whether to display all results or maximum lines of results.
Save As Saves the statistical conditions as a Customized Statistics template.
9. Click the Condition tab, and set the filtering conditions.
4-7


10. Click OK.
To create a History Alarm Important Alarm-Code Statistics task, perform the
following steps.
11. Use either of the following methods to open the History Alarm Important Alarm-Code
Statistics dialog box, see Figure 4-6.
l Select Fault > History Alarm Important Alarm-Code Statistics.
l Select Statistics > Alarm Statistics > History Alarm Important Alarm-Code
Statistics.
Figure 4-6 History Alarm Important Alarm—Code Statistics Dialog Box
12. Set the basic parameters as required.

Table 4-5 History Alarm Important Alarm-Code Statistics—Parameter Descriptions
Tab Description
Location Select an NE type from NE Type, and select an NE in the NE list.

If no NE is selected, all NEs are selected by default.
Alarm Code Select an alarm code in the Resource Type tree.

If no alarm code is selected, all alarm codes are selected by default.
4-8

Tab Description
Time Select the time period during which history alarms are raised. The system then
collects statistics on history alarms based on the time period.
13. Click OK.

4.2.2 Collecting Statistics on History Alarms Based on Templates

For conditions used frequently for collecting alarm statistics, they can be saved as a
template for future use.
The following are the two customized templates:
l History Alarm Basic Statistic template
You can collect statistics on history alarms based on multiple parameters, for
example, alarm severity, alarm type, alarm code, NE, NE type, week, date, hour,
cleartime_week, cleartime_date, or cleartime_hour.
l History Alarm Busy-Time Statistic template
You can collect statistics on history alarms based on a specified period. With such
statistics, you can learn the service load and performance of a mobile communication
system.
Busy-time refers to the period that sustain heaviest service load.
l History Alarm Important Alarm-Code Statistics
You can collect statistics on the major alarm codes of history alarms based on the
specified NE type, alarm code, and time when the alarms occur.
Steps
Creating a Customized Alarm Statistical Template
1. On the Fault Management tab, click the Statistic tab.
To... Do...
Create a history i. Right-click Customized Statistics, and select New History Alarm
alarm basic statistics Basic Statistic from the shortcut menu. The History Alarm Basic
template Statistic dialog box is displayed.
ii. Set the template name and click OK. The History Alarm Basic
Statistics dialog box is displayed.
iii. On the Basic tab, set the basic parameters as required.
iv. Click the Condition tab and set the parameters as required.
4-9

To... Do...
Create a history alarm i. Right-click Customized Statistics, and select New History Alarm
busy-time statistic Busy-Time Statistic from the shortcut menu. The History Alarm
template Busy-Time Statistic dialog box is displayed.
ii. Set the template name and click OK. The History Alarm Busy-
Time Statistics dialog box is displayed.
iii. On the Basic tab, set the basic parameters as required.
iv. Click the Condition tab and set the parameters as required.
Create a history alarm i. Right-click Customized Statistics and select New History Alarm
important alarm-code Important Alarm-Code Statistics from the shortcut menu. The
statistics template New History Alarm Important Alarm-Code Statistics dialog box
is displayed.
ii. Set the template name and click OK. The History Alarm Important
Alarm-Code Statistics dialog box is displayed.
iii. On the Location tab, set an NE type.
iv. On the Alarm Code tab, set an alarm code.
v. On the Time tab, set an time when alarms occur.
For a description of the parameters, refer to "4.2.1 Collecting Statistics on History

Alarms Based on User-Defined Conditions".
3. Click OK.
The new template is displayed under the Customized Statistics node.
Collecting Statistics on Alarms Based on Templates
5. In the left area, click the Statistic tab and select the template to be used.
Default templates and user-defined templates are all displayed in the template tree.
Note:
If you use a default template to collect statistics, you collect statistics from all NEs.
To modify the statistic condition, refer to "4.2.1 Collecting Statistics on History Alarms
Based on User-Defined Conditions".
6. Use either of the methods to enable the required template:

l Double-click the required template.
l Right-click the required template and select Execute from the shortcut menu.
4-10

(Optional)Setting Default Statistical Conditions

8. In the left area, click the Statistic tab. The Statistic tab is displayed.
9. Double-click Default Statistic Setting.
The Default Statistic Setting dialog box is displayed, see Figure 4-7.
Figure 4-7 Default Statistic Setting Dialog Box
10. Set the conditions for collecting alarm statistics. For a description of the parameters,
refer to Table 4-6.
Table 4-6 Default Statistic Setting Descriptions
Tab Description
Location Select the NE type from the NE Type drop-down list and select an NE from
the NE tree.
If you do not select an NE, all NEs are selected by default.
Alarm Code Select an alarm code from the Resource Type tree.
If you do not select an alarm code, all alarm codes are selected by default.
Others Set the time, type, original severity, and the acknowledging personnel of
alarms to be collected.
4-11

11. Click OK.

4.3 Creating a Periodic Alarm Statistics Collection Task

This procedure describes how to collect alarm statistics periodically by using a template
and export the results to a file.
The statistical results can be sent to a specified Email address or an FTP server.
Prerequisite
l The SMTP server information is configured in the NetNumen U31 server.
l You know the username and password of the FTP server to which statistical results
are sent.
Steps
1. On the NetNumen U31 client, use either of the following methods to open the Timing
Statistic Task Management tab.
l Select Fault > Timing Statistic Task Management.
l Select Statistics > History Alarm Statistics > Timing Statistic Task
Management.
The Timing Statistic Task Management tab is displayed, see Figure 4-8.
Figure 4-8 Timing Statistic Task Management Tab
2. Click . The Timing Statistic Task dialog box is displayed, see Figure 4-9.
4-12

Figure 4-9 Timing Statistic Task Dialog Box
Table 4-7 Timing Statistic Task Parameter Descriptions
Task Name Task name.
Task Time Start time and end time of the task.

If you do not set the end time, the task does not stop.
Task Status Initial status of the export task. Activated: The task is operating properly.
Suspended: The task is not run.
File Type File type of the exported result.
Format Template If File Type is set to XLS, this parameter is valid. It is used to load a
template in XLS format.
Task Execution Plan Set the task execution period.
Advanced Settings If you need to send the result to an FTP server, set the FTP server in
the Advanced Setting dialog box.
4-13

4. (Optional) To send the export result to an Email address or an FTP server, perform the
following step:
a. In the Timing Export Task dialog box, click Advanced Setting. The Advanced
Setting dialog box is displayed.
b. Select the Enable check box and configure the Email address, see Figure 4-10.
Figure 4-10 Advanced Setting—Email Forward Tab
c. (Optional) Select the Forward at ... o'clock every day check box and configure
time point.
d. Click the FTP Push tab. The FTP Push tab is displayed, see Figure 4-11.
4-14

Figure 4-11 Advanced Setting—FTP Push Tab
e. Select the Enable check box, and set the parameters for FTP connection.
Table 4-8 Advanced Setting—FTP Push Parameter Descriptions
Enable Send the export result to an FTP server.
Protocol Type Protocol used by the peer server. The NetNumen U31 system
supports FTP and SFTP protocols.
IP Address IP address of the peer FTP/SFTP server.
Port Port used by the peer FTP server, which is set to 21.
User Name Login username of the peer FTP server. This user must have the
write rights.
Password Login password of the peer FTP server.
Anonymous Whether to log in to the FTP server anonymously. The SFTP protocol
does not support this function.
Sub Folder Path for uploading files.
Test Connection Checks whether FTP parameters are set correctly.
f. Click OK.
5. Click OK.
4-15

The new task is displayed on the Timing Statistic Task Management tab.
4.4 Maintaining Alarms

4.4.1 Setting an Alarm Backup/Deletion Task
This procedure describes how to set a task for backing up and deleting alarms
automatically.
An alarm backup/deletion task is executed once per day. You can set different types of
alarms to be backed up and the path for saving the backup file. If the backup alarm files
exceeds the threshold, the NetNumen U31 system deletes some alarm files based on rules
to free some disk space.
You can enable the capacity monitoring function and set multiple thresholds. If alarms
exceed a threshold, the corresponding threshold alarm is raised. In addition, the
NetNumen U31 system deletes alarms to ensure that the number of alarms does not
exceed 80% of the lowest threshold. After some alarms are deleted, the corresponding
threshold alarms are cleared.
Steps
1. On the NetNumen U31 client, select Maintenance > Task Management > Show
Timing Task. The Task Management window is displayed.
2. Click Common Task > Historical Data Archiving > Alarm Data Backup and
Deletion Task in the left navigation tree. The corresponding task information is
displayed in the right area, see Figure 4-12.
4-16

Figure 4-12 Alarm Backup/Deletion
For a description of the buttons, refer to Table 4-9.
Button Description
If multiple clients are connected with the NetNumen U31 server, to obtain the
latest task information, click this button.
Modifies the export and period information of a task.
Saves the modified task information.
Cancels the modification of the task information.
Checks tasks that are not executed at defined time.
Checks the execution of tasks.
Sets database monitoring thresholds. If the number of alarms exceeds a threshold

(number of records or percentage), the corresponding threshold alarm is raised,
and the NetNumen U31 system deletes alarms until the remained alarms are
less than 80% of the lowest threshold.
If the types of alarms to be backed up are selected, and the task is being executed,
this button lights.
If the backup operation persists for a long time or you do not need to back up the
data, you can click this button to stop the backup operation.
4-17

3. (Optional) To set types of alarms to be backed up and the path for saving the backup
file, perform the following steps:
a. Click on the toolbar.
b. Select the type of alarms to be backed up in the Backup Description area, see
Figure 4-13.
Figure 4-13 Backup Description Area
c. Select the Remote Backup Path check box in the Backup Path area.
Note:
To set the FTP server, select Maintenance > Remote Backup Path
Configuration. Remote Backup Path can be selected only when a remote
backup path has been set.
d. Click to save the settings.

4. (Optional) To enable capacity monitoring, perform the following steps:
a. Click on the toolbar.
The Set Capacity dialog box is displayed, see Figure 4-14.
Figure 4-14 Set Capacity Dialog Box
b. Set Monitor Selection to Run.
c. Set the thresholds.
4-18

d. Click OK.
4.4.2 Acknowledging History Alarms Automatically

The NetNumen U31 system executes the task that acknowledges history alarms
automatically at specified time everyday. Unacknowledged history alarms before the set
period are acknowledged automatically.
Steps
1. On the NetNumen U31 client, select Maintenance > Task Management > Show
Timing Task. The Task Management window is displayed.
2. Select Common Task > Alarm Background Task > Automatically Acknowledge
History Alarms in the left navigation tree. The day setting and period setting
information is displayed, see Figure 4-15.
Figure 4-15 Automatically Acknowledge History Alarms
For a description of the buttons, refer to Table 4-10.
Button Description
If multiple clients are connected with the NetNumen U31 server, to obtain the
latest task information, click this button.
Sets the number of days before which alarms are acknowledged automatically.
Saves the modified task information.
Cancels the modification of the task information.
4-19

Button Description
Checks the execution of tasks.
Activates the modified task information.
Suspends the modified task information.
3. Click to set the number of days before which alarms are acknowledged
automatically, see Figure 4-16.
Figure 4-16 Day Setting Area
4. Click .
4.4.3 Backing Up/Restoring Alarms Manually

You can back up alarms in the NetNumen U31 system manually.
If neither the NetNumen U31 hardware nor the database is damaged, and when faults
occur to the NetNumen U31 server, you can restore alarms that were backed up to the
database.
This procedure describes how to back up and delete alarms manually.
Note:
The only difference between the operation described in this procedure and that in task
management is that the former operation is performed only once, but the later is performed
periodically.
Steps
Backing Up/Deleting Alarms
1. On the NetNumen U31 client, select Maintenance > System Backup and Restore.
The System Backup and Restore window is displayed.
2. Select Backup > Backup and Deletion Alarm Data from the left navigation tree. The
related parameters are displayed in the right area, see Figure 4-17.
4-20

Figure 4-17 Backup and Deletion Alarm Data
Table 4-11 Backup and Deletion Alarm Data Parameter Descriptions
Backup and Deletion Select an operation:

Operation l Backup Only: Back up alarms raised within a specified period.
l Backup and Deletion: Delete alarms after they are backed up.
l Deletion Only: Delete alarms raised within a specified period.
Backup and Deletion Select the alarm table to be backed up or deleted.

Operation Content
Backup Filter Type Set the period. Alarms raised within the period are backed up. If you
set this parameter to Latest T Day(s), alarms raised within T days are
backed up.
To display the detailed period, click .
Deletion Filter Type Set the period. Alarms raised within the period are deleted. If you set this
parameter to T Day(s) Ago, alarms raised T days ago are deleted.
T Time Set the detailed period.
Backup File Save The server path for saving backup files.
Path at Server or
Remote Server
Backup File If this check box is selected, when you back up alarms, the backup files
Download Path at are downloaded to the client PC.
Client
4-21

4. (Optional) To modify the path for saving backup files, click the Browse button next to
the Backup File Save Path at Server or Remote Server.
Note:
The default path for saving alarms is ums-server/rundata/backup/fmbak.
5. Click Execute.
The backup or deletion progress is displayed in the Execution Result area.
Restoring Alarms
6. On the NetNumen U31 client, select Maintenance > System Backup and Restore.
The System Backup and Restore window is displayed.
7. Select Restore > Restore Alarm Data from the left navigation tree. The related
parameters are displayed in the right area, see Figure 4-18.
Figure 4-18 Restore Alarm Data
8. Click Browse. The Open dialog box is displayed, see Figure 4-19.
4-22

Figure 4-19 Open Dialog Box
9. Select the alarms to be restored and click Open.

10. Click Execute.
The progress is displayed in the Execution Result area.
4.5 Exporting/Importing Alarm Handling Suggestions

This procedure describes how to import and export alarm handling suggestions in the
NetNumen U31 system.
l Export alarm handling suggestions
You can back up alarm handling suggestions by exporting them periodically.
l Import alarm handling suggestions
If the NetNumen U31 system is reinstalled or restored, you can import the backup
alarm handling suggestions.
Steps
1. On the NetNumen U31 client, select Fault > Setting > Handling Suggestion Setting.
The Handling Suggestion Setting tab is displayed, see Figure 4-20.
4-23

Figure 4-20 Handling Suggestion Setting Tab
2. Perform the following operations as required:
To... Do...
Export handling
i. Click Export. A Save dialog box is displayed.
suggestions
ii. Select the path to save the exported file and set the file name and file
type.
iii. Click Save.
Import handling
i. Click Import. A Confirm message box is displayed.
suggestions
ii. Click Yes. The Open dialog box is displayed.
iii. Select the file to be imported.
iv. Click Open.
4-24

Figures
Figure 1-1 Alarm Management Flow ......................................................................... 1-1
Figure 1-2 Alarm Management Homepage ............................................................... 1-2
Figure 1-3 Alarm State Change Model ...................................................................... 1-4
Figure 2-1 Alarm Management Settings .................................................................... 2-1
Figure 2-2 Alarm Box Dialog Box .............................................................................. 2-4
Figure 2-3 Alarm Sound and Color Setting—Sound Setting Tab................................ 2-6
Figure 2-4 Alarm Sound and Color Setting—Color Setting Tab ................................. 2-7
Figure 2-5 Alarm Prompting Setting—Basic Tab ....................................................... 2-8
Figure 2-6 Intermittent Alarm Setting....................................................................... 2-10
Figure 2-7 Suppress Plan Task—Basic Tab ............................................................ 2-17
Figure 2-8 TOP Alarm Suppression Setting Tab ...................................................... 2-18
Figure 2-9 TOP Alarm Suppression Setting Dialog Box........................................... 2-21
Figure 2-10 Alarm Forwarding Template Setting Dialog Box.................................... 2-23
Figure 2-11 Severity Regrading Setting Tab ............................................................ 2-24
Figure 2-12 Severity Regrading Setting (Alarm Severity) Tab.................................. 2-24
Figure 2-13 Alarm Code Description Setting Dialog Box ......................................... 2-25
Box—Location Tab................................................................................ 2-26
Box—System Type Tab......................................................................... 2-27
Figure 3-1 Alarm Monitoring Flow ............................................................................. 3-1
Figure 3-2 Alarm Forwarding Rule—Basic Tab.......................................................... 3-4
Figure 3-3 Alarm Forwarding Rule—Action Tab ........................................................ 3-5
Figure 3-4 Important Alarms Table ............................................................................ 3-8
Figure 3-5 Important Alarms Table ............................................................................ 3-8
Figure 3-6 Alarm Panel Dialog Box ........................................................................... 3-9
Figure 3-7 Alarm Query .......................................................................................... 3-10
Figure 3-8 Timing Export Task Management Tab .................................................... 3-12
Figure 3-9 Timing Export Task Dialog Box............................................................... 3-13
Figure 3-10 Advanced Setting Dialog Box............................................................... 3-14
Figure 3-11 Detailed Alarm Information ................................................................... 3-16
Figure 3-12 Forward Alarm Dialog Box ................................................................... 3-19

Figure 3-13 Acknowledge Alarms Dialog Box.......................................................... 3-20

Figure 3-14 NE: EMS Server Alarm Handling Suggestions ..................................... 3-22
Figure 4-1 Routine Alarm Maintenance Operations................................................... 4-1
Figure 4-2 Synchronize Active Alarms Dialog Box..................................................... 4-3
Figure 4-3 History Alarm Basic Statistics—Basic Tab ................................................ 4-5
Figure 4-4 History Alarm Basic Statistics—Condition Tab.......................................... 4-6
Figure 4-5 History Alarm Busy-Time Statistics—Basic Tab........................................ 4-7
Figure 4-6 History Alarm Important Alarm—Code Statistics Dialog Box .................... 4-8
Figure 4-7 Default Statistic Setting Dialog Box ........................................................ 4-11
Figure 4-8 Timing Statistic Task Management Tab .................................................. 4-12
Figure 4-9 Timing Statistic Task Dialog Box ............................................................ 4-13
Figure 4-10 Advanced Setting—Email Forward Tab ................................................ 4-14
Figure 4-11 Advanced Setting—FTP Push Tab ....................................................... 4-15
Figure 4-12 Alarm Backup/Deletion......................................................................... 4-17
Figure 4-13 Backup Description Area...................................................................... 4-18
Figure 4-14 Set Capacity Dialog Box ...................................................................... 4-18
Figure 4-15 Automatically Acknowledge History Alarms.......................................... 4-19
Figure 4-16 Day Setting Area.................................................................................. 4-20
Figure 4-17 Backup and Deletion Alarm Data ......................................................... 4-21
Figure 4-18 Restore Alarm Data ............................................................................. 4-22
Figure 4-19 Open Dialog Box.................................................................................. 4-23
Figure 4-20 Handling Suggestion Setting Tab ......................................................... 4-24
II

Tables
Table 1-1 Alarm Severity Description ........................................................................ 1-3
Table 1-2 Alarm Management Technical Specifications ............................................. 1-5
Table 2-1 Alarm Management Settings Descriptions ................................................. 2-1
Table 2-2 Alarm Box Parameter Descriptions ............................................................ 2-4
Table 2-3 Alarm Sound and Color Setting Parameter Descriptions............................ 2-6
Table 2-4 Alarm Prompting Setting—Basic Parameter Descriptions .......................... 2-8
Table 2-5 Parameter Descriptions for Intermittent Alarm Setting.............................. 2-10
Table 2-6 Alarm Rule Descriptions .......................................................................... 2-11
Table 2-7 Suppress Plan Task Parameter Descriptions ........................................... 2-17
Table 2-8 Description of the Buttons in the Task List Area ....................................... 2-19
Table 2-9 Description of the Buttons in the Alarm Suppression Details Area ........... 2-19
Table 2-10 Description of TOP Alarm Suppression Setting Parameters................... 2-21
Table 3-1 Alarm Monitor Flow Descriptions ............................................................... 3-2
Table 3-2 Alarm Forwarding Rule—Basic Parameter Descriptions ............................ 3-4
Table 3-3 Alarm Forwarding Rule—Action Parameter Descriptions ........................... 3-5
Table 3-4 Alarm Monitoring Methods......................................................................... 3-6
Table 3-5 Alarm Monitoring Buttons .......................................................................... 3-7
Table 3-6 Monitoring Conditions Descriptions............................................................ 3-8
Table 3-7 Alarm Panel Button Descriptions ............................................................... 3-9
Table 3-8 Timing Export Task Parameter Descriptions ............................................ 3-13
Table 3-9 Button Descriptions ................................................................................. 3-16
Table 4-1 Alarm Maintenance Operation Descriptions ............................................... 4-1
Table 4-2 History Alarm Basic Statistics—Basic Parameter Descriptions .................. 4-5
Table 4-3 History Alarm Basic Statistics—Condition Parameter Descriptions ............ 4-6
Table 4-4 History Alarm Busy-Time Statistics—Basic Parameter Descriptions ........... 4-7
Table 4-5 History Alarm Important Alarm-Code Statistics—Parameter
Descriptions ............................................................................................. 4-8
Table 4-6 Default Statistic Setting Descriptions ....................................................... 4-11
Table 4-7 Timing Statistic Task Parameter Descriptions .......................................... 4-13
Table 4-8 Advanced Setting—FTP Push Parameter Descriptions............................ 4-15
Table 4-9 Button Descriptions ................................................................................. 4-17
Table 4-10 Button Descriptions ............................................................................... 4-19
III

Table 4-11 Backup and Deletion Alarm Data Parameter Descriptions...................... 4-21
IV

Glossary
FDD
- Frequency Division Duplex
FTP
- File Transfer Protocol
LTE
- Long Term Evolution
MML
- Man Machine Language
NMS
- Network Management System
OMMB
- Operation and Maintenance Module for BTS, NodeB and eNodeB
RRU
- Remote Radio Unit
SFTP
- Secure File Transfer Protocol
SIM
- Subscriber Identity Module
SMTP
- Simple Mail Transfer Protocol
TDD
- Time Division Duplex
UIM
- User Identity Module

NetNumen U31 Fault Management Operation Guide

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NetNumen U31 Fault Management Operation Guide

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NetNumen U31 R56

Unified Element Management System

Revision No. Revision Date Revision Reason

R1.0 2015-06-30 First edition

Serial Number: SJ-20150616154424-006

Publishing Date: 2015-06-30 (R1.0)

SJ-20150616154424-006|2015-06-30 (R1.0) ZTE Proprietary and Confidential

Chapter 2 Alarm Management Settings.................................................... 2-1

Chapter 3 Alarm Monitoring Operations .................................................. 3-1

SJ-20150616154424-006|2015-06-30 (R1.0) ZTE Proprietary and Confidential

Chapter 4 Routine Alarm Maintenance..................................................... 4-1

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What Is in This Manual

Chapter 2, Alarm Describes how to set alarm management parameters.

Chapter 3, Alarm Describes how to monitor and handling alarms.

Note: provides additional information about a certain topic.

SJ-20150616154424-006|2015-06-30 (R1.0) ZTE Proprietary and Confidential

SJ-20150616154424-006|2015-06-30 (R1.0) ZTE Proprietary and Confidential

1.1 Alarm Management Flow

Figure 1-1 Alarm Management Flow

1. Alarms raised by managed NEs are monitored in real time.

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1.2 Homepage Introduction

Figure 1-2 Alarm Management Homepage

1. Navigation tree 2. Active alarms 3. History alarms

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1.3 Alarm Severity

Table 1-1 Alarm Severity Description

Alarm Severity Description

Major Services may be affected. Alarms of this level must be removed.

Redefining Alarm Severity

1.4 Alarm States

Alarm State Change Model

SJ-20150616154424-006|2015-06-30 (R1.0) ZTE Proprietary and Confidential

Figure 1-3 Alarm State Change Model

1.5 Alarms and Notifications

Difference Between Alarms and Notifications

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1.6 Technical Specifications

Table 1-2 Alarm Management Technical Specifications

Function Item Value

Alarm storage Number of active alarms 20 thousand.

Number of history alarms 10 million (configurable).

Number of days for saving history alarms Up to 180 days (configurable).

Alarm NE number restriction for synchronizing active 50000.

NE number restriction for synchronizing history 10.

Number of days for synchronizing history alarms 3.

Alarm rule Number restriction for NE selection 1000.

Maximum number of root/correlated alarms 200 (configurable).

Maximum number of alarm merging rules that 200 (configurable).

History alarm Maximum lines of results of the queried alarms 50000.

Alarm query Restriction of the number of NE that can be 1000.

Alarm box Restriction of the number of NE that can be 1500.

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Figure 2-1 Alarm Management Settings

For a description of alarm management settings, refer to Table 2-1.

Table 2-1 Alarm Management Settings Descriptions

Setting Description Reference

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Setting Description Reference

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Defining an Alarm Code ...........................................................................................2-24

2.1 Setting an Alarm Box

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