These spreadsheet exhibits relate to the case Excel Logistics Services, Case #KEL019.

©2004 by the Kellogg School of Management, Northwestern University. This case was
prepared by Professor Sunil Chopra. Cases are developed solely as the basis for class
discussion. Cases are not intended to serve as endorsements, sources of primary data,
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 Overall Performance of Receiving Process

Slotter Keying Letdown ITR ADJ Putaway Other Total Total Slots
Date Errors Errors Errors Errors Errors Errors Errors Checked
06/01/94 4 1 1 1 0 3 10 800
06/02/94 11 2 1 2 2 7 25 800
06/03/94 11 2 0 2 4 4 23 800
06/04/94 6 6 0 0 2 11 25 800
06/05/94 6 0 0 1 3 4 14 800
06/06/94 19 0 0 0 1 5 25 800
06/07/94 11 0 0 0 2 2 15 800
06/08/94 3 1 2 0 1 16 23 800
06/09/94 3 0 3 0 P Chart 1 3 10 800
06/10/94 3 0 3 0 0 5 11 800
06/11/94 0.035
5 0 3 0 0 7 15 800
06/12/94 0
0.03 1 1 0 1 22 25 800
06/13/94 4 1 3 0 4 5 17 800
06/14/94 0.025
2 0 2 0 0 19 23 800
06/15/94 0
0.02 2 2 0 0 1 5 800
06/16/94 2 2 0 0 1 0 5 800
0.015
06/17/94 4 0 1 0 2 0 7 800
06/18/94 3
0.01 1 4 2 0 0 10 800
06/19/94 4 0 3 0 2 1 10 800
0.005
06/20/94 7 2 2 0 3 3 17 800
06/21/94 13 0 0 2 0 1 9 25 800
1 3 5 7 9 11 13 15 17 19 21 23 25 27 29 31 33 35 37 39 41 43 45
06/22/94 7 0 2 0 2 5 16 800
06/23/94 4 0 Proportion
4 Defective0 P Ba
1r 6UCL 15 LCL 800
06/24/94 7 0 0 0 2 7 16 800
06/25/94 2 0 1 0 4 2 9 800
06/26/94 2 0 1 0 4 1 8 800
06/27/94 2 0 2 0 0 8 12 800
06/28/94 8 1 1 0 0 6 16 800
06/29/94 7 1 1 0 0 7 16 800
06/30/94 1 1 1 0 1 4 8 800
07/01/94 10 0 2 0 1 8 21 800
07/02/94 7 0 2 0 2 4 15 800
07/03/94 4 0 1 0 6 1 12 800
07/04/94 6 0 2 0 1 1 10 800
07/05/94 3 0 1 0 0 2 6 800
07/06/94 0 2 2 0 0 1 5 800
07/07/94 1 0 5 0 0 19 25 800
07/08/94 5 0 2 0 0 3 10 800
07/09/94 5 2 2 0 1 6 16 800
07/10/94 6 0 0 0 1 2 9 800
07/11/94 9 0 3 0 0 8 20 800
07/12/94 9 0 3 0 0 8 20 800
07/13/94 4 0 2 0 5 0 11 800
07/14/94 0 0 3 0 8 1 12 800
07/15/94 0 0 2 0 0 5 7 800
Total 230 28 78 8 69 242 655 36000
 Proportion Defective P Bar UCL LCL Date

0.0125 0.0182 0.032370598 0.004018291 06/01/94

0.0313 0.0182 0.032378277 0.004021723 06/02/94
0.0288 0.0182 0.032378277 0.004021723 06/03/94
0.0313 0.0182 0.032378277 0.004021723 06/04/94
0.0175 0.0182 0.032378277 0.004021723 06/05/94
0.0313 0.0182 0.032378277 0.004021723 06/06/94
0.0188 0.0182 0.032378277 0.004021723 06/07/94
0.0288 0.0182 0.032378277 0.004021723 06/08/94
0.0125 0.0182 0.032378277Run Chart
0.004021723 06/09/94
0.0138 0.0182 0.032378277 0.004021723 06/10/94
0.0188 0.0182 0.032378277 0.004021723 06/11/94
0.03500
0.0313 0.0182 0.032378277 0.004021723 06/12/94
0.03000
0.0213 0.0182 0.032378277 0.004021723 06/13/94
0.0288
0.02500 0.0182 0.032378277 0.004021723 06/14/94
0.0063 0.0182 0.032378277 0.004021723 06/15/94
0.02000
0.0063 0.0182 0.032378277 0.004021723 06/16/94
0.0088
0.01500 0.0182 0.032378277 0.004021723 06/17/94
0.0125 0.0182 0.032378277 0.004021723 06/18/94
0.01000
0.0125 0.0182 0.032378277 0.004021723 06/19/94
0.0213
0.00500 0.0182 0.032378277 0.004021723 06/20/94
0.0313 0.0182 0.032378277 0.004021723 06/21/94
0.00000
37 39 41 43 45 0.0200 0.0182 0.032378277 0.004021723 06/22/94
06/01/94
06/03/94
06/05/94

06/09/94
06/11/94
06/13/94

06/17/94
06/19/94
06/21/94

06/25/94
06/27/94
06/29/94

07/03/94
07/05/94
07/07/94

07/11/94
07/13/94
06/07/94

06/15/94

06/23/94

07/01/94

07/09/94

07/15/94
LCL 0.0188 0.0182 0.032378277 0.004021723 06/23/94
0.0200 0.0182 0.032378277 0.004021723 06/24/94
0.0113 0.0182 0.032378277 0.004021723 06/25/94
0.0100 0.0182 0.032378277 0.004021723 06/26/94
0.0150 0.0182 0.032378277 0.004021723 06/27/94
0.0200 0.0182 0.032378277 0.004021723 06/28/94
0.0200 0.0182 0.032378277 0.004021723 06/29/94
0.0100 0.0182 0.032378277 0.004021723 06/30/94
0.0263 0.0182 0.032378277 0.004021723 07/01/94
0.0188 0.0182 0.032378277 0.004021723 07/02/94
0.0150 0.0182 0.032378277 0.004021723 07/03/94
0.0125 0.0182 0.032378277 0.004021723 07/04/94
0.0075 0.0182 0.032378277 0.004021723 07/05/94
0.0063 0.0182 0.032378277 0.004021723 07/06/94
0.0313 0.0182 0.032378277 0.004021723 07/07/94
0.0125 0.0182 0.032378277 0.004021723 07/08/94
0.0200 0.0182 0.032378277 0.004021723 07/09/94
0.0113 0.0182 0.032378277 0.004021723 07/10/94
0.0250 0.0182 0.032378277 0.004021723 07/11/94
0.0250 0.0182 0.032378277 0.004021723 07/12/94
0.0138 0.0182 0.032378277 0.004021723 07/13/94
0.0150 0.0182 0.032378277 0.004021723 07/14/94
0.0088 0.0182 0.032378277 0.004021723 07/15/94
0
0
0
0
 Proportion Defective Proportion Defective Slotter P-Bar Ucl LCL
0.005 0.006388889 0.014839676 -0.0020619
0.01250 0.01375 0.006388889 0.014839676 -0.0020619
0.03125 0.01375 0.006388889 0.014839676 -0.0020619
0.02875 0.0075 0.006388889 0.014839676 -0.0020619
0.03125 0.0075 0.006388889 0.014839676 -0.0020619
0.01750 0.02375 0.006388889 0.014839676 -0.0020619
0.03125 0.01375 0.006388889 0.014839676 -0.0020619
0.01875 0.00375 0.006388889 0.014839676 -0.0020619
0.02875 0.00375 0.006388889 0.014839676 -0.0020619
0.01250 0.00375 0.006388889 0.014839676 -0.0020619
0.01375 0.00625 0.006388889 0.014839676 -0.0020619
0.01875 0 0.006388889 0.014839676 -0.0020619
0.03125 0.005 0.006388889 0.014839676 -0.0020619
0.02125 0.0025 0.006388889 0.014839676 -0.0020619
0.02875 0 0.006388889 0.014839676 -0.0020619
0.00625 0.0025 0.006388889 0.014839676 -0.0020619
0.00625 0.005 0.006388889 0.014839676 -0.0020619
0.00875 0.00375 0.006388889 0.014839676 -0.0020619
0.01250 0.005 0.006388889 0.014839676 -0.0020619
0.01250 0.00875 0.006388889 0.014839676 -0.0020619
0.02125 0.01625 0.006388889 0.014839676 -0.0020619
0.03125 0.00875 0.006388889 0.014839676 -0.0020619
0.02000 0.005 0.006388889 0.014839676 -0.0020619
07/05/94
07/07/94

07/11/94
07/13/94
07/09/94

07/15/94

0.01875 0.00875 0.006388889 0.014839676 -0.0020619

0.02000 0.0025 0.006388889 0.014839676 -0.0020619
0.01125 0.0025 0.006388889 0.014839676 -0.0020619
0.01000 0.0025 0.006388889 0.014839676 -0.0020619
0.01500 0.01 0.006388889 0.014839676 -0.0020619
0.02000 0.00875 0.006388889 0.014839676 -0.0020619
0.02000 0.00125 0.006388889 0.014839676 -0.0020619
0.01000 0.0125 0.006388889 0.014839676 -0.0020619
0.02625 0.00875 0.006388889 0.014839676 -0.0020619
0.01875 0.005 0.006388889 0.014839676 -0.0020619
0.01500 0.0075 0.006388889 0.014839676 -0.0020619
0.01250 0.00375 0.006388889 0.014839676 -0.0020619
0.00750 0 0.006388889 0.014839676 -0.0020619
0.00625 0.00125 0.006388889 0.014839676 -0.0020619
0.03125 0.00625 0.006388889 0.014839676 -0.0020619
0.01250 0.00625 0.006388889 0.014839676 -0.0020619
0.02000 0.0075 0.006388889 0.014839676 -0.0020619
0.01125 0.01125 0.006388889 0.014839676 -0.0020619
0.02500 0.01125 0.006388889 0.014839676 -0.0020619
0.02500 0.005 0.006388889 0.014839676 -0.0020619
0.01375 0 0.006388889 0.014839676 -0.0020619
0.01500 0 0.006388889 0.014839676 -0.0020619
0.00875 0.0063888889 0.006388889 0.014839676 -0.0020619
0
Problem Occurrence Cumulative Cum Percentage
Other 242 242 36.94656489
Slotter 230 472 72.0610687
letdown 78 550 83.96946565
Putaway 69 619 94.50381679
Keying 28 647 98.77862595
ITR adj 8 655 100
Total 655
 Slotter Performance of Receiving Process

Slotter Keying Letdown ITR ADJ Putaway Other Total Total Slots
Date Errors Errors Errors Errors Errors Errors Errors Checked
1-Jun 4 1 1 1 0 3 10 800
2-Jun 11 2 1 2 2 7 25 800
3-Jun 11 2 0 2 4 4 23 800
4-Jun 6 6 0 0 2 11 25 800
5-Jun 6 0 0 1 3 4 14 800
6-Jun 19 0 0 0 1 5 25 800
7-Jun 11 0 0 0 2 2 15 800
8-Jun 3 1 2 0 1 16 23 800
9-Jun 3 0 3 0 1 3 10 800
10-Jun 3 0 3 0 0 5 11 800
11-Jun 5 0 3 0 0 7 15 800
12-Jun 0 1 1 0 1 22 25 800
13-Jun 4 1 3 0 4 5 17 800
14-Jun 2 0 2 0 0 19 23 800
15-Jun 0 2 2 0 0 1 5 800
16-Jun 2 2 0 0 1 0 5 800
17-Jun 4 0 1 0 2 0 7 800
18-Jun 3 1 4 2 0 0 10 800
19-Jun 4 0 3 0 2 1 10 800
20-Jun 7 2 2 0 3 3 17 800
21-Jun 13 0 2 0 1 9 25 800
22-Jun 7 0 2 0 2 5 16 800
23-Jun 4 0 4 0 1 6 15 800
24-Jun 7 0 0 0 2 7 16 800
25-Jun 2 0 1 0 4 2 9 800
26-Jun 2 0 1 0 4 1 8 800
27-Jun 2 0 2 0 0 8 12 800
28-Jun 8 1 1 0 0 6 16 800
29-Jun 7 1 1 0 0 7 16 800
30-Jun 1 1 1 0 1 4 8 800
1-Jul 10 0 2 0 1 8 21 800
2-Jul 7 0 2 0 2 4 15 800
3-Jul 4 0 1 0 6 1 12 800
4-Jul 6 0 2 0 1 1 10 800
5-Jul 3 0 1 0 0 2 6 800
6-Jul 0 2 2 0 0 1 5 800
7-Jul 1 0 5 0 0 19 25 800
8-Jul 5 0 2 0 0 3 10 800
9-Jul 5 2 2 0 1 6 16 800
10-Jul 6 0 0 0 1 2 9 800
11-Jul 9 0 3 0 0 8 20 800
12-Jul 9 0 3 0 0 8 20 800
13-Jul 4 0 2 0 5 0 11 800
14-Jul 0 0 3 0 8 1 12 800
15-Jul 0 0 2 0 0 5 7 800
Total 230 28 78 8 69 242 655 36000
 Module 1 Performance

Slotter Keying Letdown ITR ADJ Putaway Other Total Total Slots
Date Errors Errors Errors Errors Errors Errors Errors Checked
06/01/94 1 0 1 0 0 0 2 400
06/02/94 10 2 1 2 1 1 17 400
06/03/94 9 1 0 2 4 2 18 400
06/04/94 6 6 0 0 2 7 21 400
06/05/94 3 0 0 1 3 0 7 400
06/06/94 1 0 0 0 0 1 2 400
06/07/94 7 0 0 0 1 2 10 400
06/08/94 1 1 2 0 1 16 21 400
06/09/94 3 0 3 0 1 1 8 400
06/10/94 3 0 3 0 0 3 9 400
06/11/94 5 0 3 0 0 3 11 400
06/12/94 0 1 1 0 1 21 24 400
06/13/94 4 1 3 0 3 5 16 400
06/14/94 2 0 2 0 0 0 4 400
06/15/94 0 2 2 0 0 1 5 400
06/16/94 2 2 0 0 0 0 4 400
06/17/94 1 0 1 0 1 0 3 400
06/18/94 3 1 4 2 0 0 10 400
06/19/94 3 0 3 0 2 1 9 400
06/20/94 7 2 2 0 2 2 15 400
06/21/94 13 0 2 0 0 8 23 400
06/22/94 7 0 2 0 2 1 12 400
06/23/94 4 0 4 0 1 4 13 400
06/24/94 5 0 0 0 1 5 11 400
06/25/94 2 0 1 0 4 2 9 400
06/26/94 1 0 1 0 3 1 6 400
06/27/94 2 0 2 0 0 5 9 400
06/28/94 6 0 1 0 0 4 11 400
06/29/94 5 0 1 0 0 5 11 400
06/30/94 1 0 1 0 0 4 6 400
07/01/94 8 0 2 0 1 7 18 400
07/02/94 7 0 2 0 2 4 15 400
07/03/94 2 0 1 0 6 1 10 400
07/04/94 4 0 2 0 1 1 8 400
07/05/94 2 0 1 0 0 1 4 400
07/06/94 0 2 2 0 0 0 4 400
07/07/94 0 0 5 0 0 15 20 400
07/08/94 2 0 2 0 0 3 7 400
07/09/94 3 2 1 0 0 2 8 400
07/10/94 3 0 0 0 1 2 6 400
07/11/94 7 0 3 0 0 8 18 400
07/12/94 7 0 3 0 0 8 18 400
07/13/94 2 0 2 0 5 0 9 400
07/14/94 0 0 3 0 8 0 11 400
07/15/94 0 0 2 0 0 1 3 400
Total 164 23 77 7 57 158 486 18000
 Module 1 Slotter Performance

Slotter Keying Letdown ITR ADJ Putaway Other Total Total Slots
Date Errors Errors Errors Errors Errors Errors Errors Checked
06/01/94 1 0 1 0 0 0 2 400
06/02/94 10 2 1 2 1 1 17 400
06/03/94 9 1 0 2 4 2 18 400
06/04/94 6 6 0 0 2 7 21 400
06/05/94 3 0 0 1 3 0 7 400
06/06/94 1 0 0 0 0 1 2 400
06/07/94 7 0 0 0 1 2 10 400
06/08/94 1 1 2 0 1 16 21 400
06/09/94 3 0 3 0 1 1 8 400
06/10/94 3 0 3 0 0 3 9 400
06/11/94 5 0 3 0 0 3 11 400
06/12/94 0 1 1 0 1 21 24 400
06/13/94 4 1 3 0 3 5 16 400
06/14/94 2 0 2 0 0 0 4 400
06/15/94 0 2 2 0 0 1 5 400
06/16/94 2 2 0 0 0 0 4 400
06/17/94 1 0 1 0 1 0 3 400
06/18/94 3 1 4 2 0 0 10 400
06/19/94 3 0 3 0 2 1 9 400
06/20/94 7 2 2 0 2 2 15 400
06/21/94 13 0 2 0 0 8 23 400
06/22/94 7 0 2 0 2 1 12 400
06/23/94 4 0 4 0 1 4 13 400
06/24/94 5 0 0 0 1 5 11 400
06/25/94 2 0 1 0 4 2 9 400
06/26/94 1 0 1 0 3 1 6 400
06/27/94 2 0 2 0 0 5 9 400
06/28/94 6 0 1 0 0 4 11 400
06/29/94 5 0 1 0 0 5 11 400
06/30/94 1 0 1 0 0 4 6 400
07/01/94 8 0 2 0 1 7 18 400
07/02/94 7 0 2 0 2 4 15 400
07/03/94 2 0 1 0 6 1 10 400
07/04/94 4 0 2 0 1 1 8 400
07/05/94 2 0 1 0 0 1 4 400
07/06/94 0 2 2 0 0 0 4 400
07/07/94 0 0 5 0 0 15 20 400
07/08/94 2 0 2 0 0 3 7 400
07/09/94 3 2 1 0 0 2 8 400
07/10/94 3 0 0 0 1 2 6 400
07/11/94 7 0 3 0 0 8 18 400
07/12/94 7 0 3 0 0 8 18 400
07/13/94 2 0 2 0 5 0 9 400
07/14/94 0 0 3 0 8 0 11 400
07/15/94 0 0 2 0 0 1 3 400
Total 164 23 77 7 57 158 486 18000
 Module 3 Performance

Slotter Keying Letdown ITR ADJ Putaway Other Total Total Slots
Date Errors Errors Errors Errors Errors Errors Errors Checked
06/01/94 3 1 0 1 0 3 8 400
06/02/94 1 0 0 0 1 6 8 400
06/03/94 2 1 0 0 0 2 5 400
06/04/94 0 0 0 0 0 4 4 400
06/05/94 3 0 0 0 0 4 7 400
06/06/94 18 0 0 0 1 4 23 400
06/07/94 4 0 0 0 1 0 5 400
06/08/94 2 0 0 0 0 0 2 400
06/09/94 0 0 0 0 0 2 2 400
06/10/94 0 0 0 0 0 2 2 400
06/11/94 0 0 0 0 0 4 4 400
06/12/94 0 0 0 0 0 1 1 400
06/13/94 0 0 0 0 1 0 1 400
06/14/94 0 0 0 0 0 19 19 400
06/15/94 0 0 0 0 0 0 0 400
06/16/94 0 0 0 0 1 0 1 400
06/17/94 3 0 0 0 1 0 4 400
06/18/94 0 0 0 0 0 0 0 400
06/19/94 1 0 0 0 0 0 1 400
06/20/94 0 0 0 0 1 1 2 400
06/21/94 0 0 0 0 1 1 2 400
06/22/94 0 0 0 0 0 4 4 400
06/23/94 0 0 0 0 0 2 2 400
06/24/94 2 0 0 0 1 2 5 400
06/25/94 0 0 0 0 0 0 0 400
06/26/94 1 0 0 0 1 0 2 400
06/27/94 0 0 0 0 0 3 3 400
06/28/94 2 1 0 0 0 2 5 400
06/29/94 2 1 0 0 0 2 5 400
06/30/94 0 1 0 0 1 0 2 400
07/01/94 2 0 0 0 0 1 3 400
07/02/94 0 0 0 0 0 0 0 400
07/03/94 2 0 0 0 0 0 2 400
07/04/94 2 0 0 0 0 0 2 400
07/05/94 1 0 0 0 0 1 2 400
07/06/94 0 0 0 0 0 1 1 400
07/07/94 1 0 0 0 0 4 5 400
07/08/94 3 0 0 0 0 0 3 400
07/09/94 2 0 1 0 1 4 8 400
07/10/94 3 0 0 0 0 0 3 400
07/11/94 2 0 0 0 0 0 2 400
07/12/94 2 0 0 0 0 0 2 400
07/13/94 2 0 0 0 0 0 2 400
07/14/94 0 0 0 0 0 1 1 400
07/15/94 0 0 0 0 0 4 4 400
Total 66 5 1 1 12 84 169 18000