KEKS LIM

CREDENTIALS:

RocketChat:
101388
5VZb&G=zpu

Dialer:
101388
nK9ksu

Email:
harolyn.lim@fpsinc.com
5VZb&G=zpu

LinkedIn:
kekszaoldyeck@yahoo.com
Shortnok0825

Employee number: 101388

KMC:
Dialer: 101388
Last name: Lim
First name: Harolyn Genesis
Pseudo: Keks
Contact number: 09282465398
Address: 49 Mendez, Baesa, Quezon City
Email: harolyn.lim@fpsinc.com
kekszaoldyeck123@gmail.com
DOB: Aug, 24, 1992

===================================

Spectrum Enterprise, a division of Charter Communications, is a national provider

of scalable, fiber-based technology solutions serving many of America's largest
businesses and communications service providers.

**SPECTRUM ENTERPRISE CALL GUIDE**

Hi, good day! This is Genesis, I'm looking for _____

DECISION MAKER
Talking to the Decision Maker

�Hi, Good day, is this (NAME)? Hi how are you doing? Great!�
�This is Genesis calling on behalf of Spectrum Enterprise and I�ll be brief,(1 sec
pause) I just want to share with you a complimentary Case Study sponsored by
Spectrum Enterprise entitled �The role of Diversity and Redundancy in Enterprise
Business� (1 sec pause) it highlights the impact of internet downtime in the
business in line with high reliability and scalability of the service. Can I share
this to you through email?

NOT AVAILABLE
�Oh, by the way I�m calling on behalf of Spectrum Enterprise, who else can I speak
with who handles your internet services?�
� If there�s no other contact, dispose as connected.
� If there�s another contact, gather info and call alternate number provided.

IF GK ASKED WHO YOU ARE OR WHERE ARE YOU CALLING FROM

�Oh sorry bout� that, I�m calling on behalf of Spectrum Enterprise(you can stop
here or if you�re trying to be more formal you can continue) and I�m reaching out
to Decision Maker since I can see that he is the (Insert Title)�

=================================

Scenario 1 : "I'M NOT INTERESTED"

� �Well this is just going to be a 1 time email I promise, and you can take a
look at this on your most convenient time alright? (Wait for response)

Scenario 1A : �NO, I'M GOOD. �

� �Oh alright, well just to confirm this case study is for FREE and I can just
send this to your email right away, would that be okay?� (Wait for response)
� If still NO � LET IT GO!
� If YES � PROCEED!

Scenario 2 : �ALRIGHT� � PROCEED

�Great! So I just want to make sure I have the right/correct email address, your
email address is (Verify Email), and you�re still the (Insert title), and you guys
are still located at (Insert City and Zipcode).�
�Perfect! We�re almost done....

Just to understand your current projects: (Verbatim)

CUSTOM QUESTIONS:

******1. Who is your current internet service provider for your location?
(Wait for response, DO NOT read the list UNLESS it took them 3-5 seconds to respond
or unsure)
AT&T
Verizon
Century Link / Level 3
Comcast
Cox Business

Other (if not a provider from the list above, please ensure to obtain the vendor
name)

Time Warner Cable/Brighthouse/Spectrum/Charter (Terminate � No acceptable in the

Other field. No Current Customers acceptable for this campaign.

If already using SPECTRUM, follow up with: Do you any back up internet service
provider within your network?

Scenario 1 : �I DON'T WANT TO DISCLOSE THAT / WHY ARE YOU ASKING?�

� �This is just like a reference for us, we are not going to share this with
other companies(1sec pause) are you with AT&T, COMCAST or CENTURY LINK?�

OR
 � �We just have 4 questions to better understand you current projects/business
challenge, are you by any chance with AT&T, COMCAST, CENTURY LINK?�

******2. How many physical location/offices are there on your network? (DO NOT
read the list)
0-2
3-5
6+

******3. Are you experiencing any telecommunication challenges such as: (READ
the list)
- Speed and Performance
- Bandwidth Capacity
- Solution Support (Billing, Customer Service Issue)
- Scalability
(Pause)
- Availability
- Contract Renewal/Cost too high
- Others

******4. Having said that, do you have plans on purchasing new services or at
least review an expiring contract within the next 12 months?
Yes
No

******CLOSING
Okay, [pause] thank you for your time (Name), [pause] I�ll follow up shortly with
the content via email. Also, Spectrum Enterprise will be following up with
additional information as well. Have a good day! Take care!