GROUP ASSIGNMENT

TECHNOLOGY PARK MALAYSIA

CT006-3-1-CITW

COMPUTING AND IT IN THE WORK PLACE

NP1F1801IT

HAND OUT DATE: 16 FEBRUARY, 2018

HAND IN DATE : 1 JUNE 2018

Jibachh Kumar Yadav: NP000196
Kishor Rai: NP000197
Madan Babu Ghale: NP000198
WEIGHTAGE 50%
INSTRUCTIONS TO CANDIDATES:
1. Submit your assignment at the administrative counter.

2. Students are advised to underpin their answers with the use of references (Cited using
the Harvard Name System of referencing).

3. Late submissions will be awarded zero (0) unless extenuating Circumstances (EC) is
upheld.

4. Cases of plagiarism will be penalized.

5. The assignment should be bound in an appropriate style (comb bound or stapled).

6. Where the assignment should be submitted in both hard copy and softcopy, the
softcopy of the written assignment and source code (where appropriate) should be on
a CD in an envelope / CD cover and attached to the hardcopy.

7. You must obtain 50% overall to pass this module.

Performance Criteria

Module Code: CT006-3-1-CITW Module Title – Computing and IT at the Workplace

Fully Partially Not Performance Criteria
Distinction (75%+)
All credit criteria fully met
Produced professional group report with in-depth research
Group analysis has clear evidence of original ideas
Excellent quality documentation that adheres to Harvard Referencing
Credit (65 – 74)
All pass criteria fully met
Citing and referencing are accurate
Conforms completely to Report Guidelines
Group work has Introduction, Benefits, Functionality, Enhancement,
Limitations, Recommendations and Conclusion
Adequate research undertaken with understanding, analysis and critical
thinking
Group Evaluation and Conclusion shows some thought
Satisfactory documentation with minimal grammatical mistakes and spelling
errors
Pass (50 – 64)
Table of Contents
Group analysis on all topics attempted
Introduction and Conclusion attempted
Citation and References have been attempted
Name Jibachh Kumar Kishor Rai Madan Babu Ghale
Yadav
Grade
All areas addressed
Fully Partially Not Fully Partially Not Fully Partially Not

Individual Analysis
(understanding) Fully Partially Not Fully Partially Not Fully Partially Not

Original Ideas &

Critical Thinking Fully Partially Not Fully Partially Not Fully Partially Not

Research &
References Fully Partially Not Fully Partially Not Fully Partially Not

Linkage to
Organization Fully Partially Not Fully Partially Not Fully Partially Not

Attends presentation
Fully Partially Not Fully Partially Not Fully Partially Not

Additional Comments
1. Introduction
1.1 Historical Background of the Organization
Nepal Investment Bank Ltd. (NIBL) is previously Nepal Indosuez Bank Ltd. It was established in
1986 as a joint venture between Nepalese and French partners. Nepal Investment Bank Ltd called
as NIBL in short form. The French partner (holding 50% of the capital of NIBL) was Credit
Agricola Indosuez, a subsidiary of one of the largest banking group in the world. Later, in 2002 a
group of Nepalese companies comprising of bankers, professionals, industrialists and businessmen
acquired the 50% shareholding of Credit Agricole Indosuez in Nepal Indosuez Bank Ltd., and
accordingly the name of the Bank also changed to Nepal Investment Bank Ltd. At present the
Bank's shareholding pattern is as follows:

 Promoters - 69%
 General Public - 31% (Limited, n.d.)

Vision, Mission, Value and Ethics: They believe that NIBL, which is managed by a team of
experienced bankers and professionals having proven track record, can offer customers what
they're looking for. Nepal Investment Bank Branches Location in all around the country. There are
forty-four branches office of Nepal Investment Bank Ltd. The slogan of Nepal Investment Bank
is truly a Nepali bank.

The vision of Nepal Investment Bank Ltd is to be the most preferred provider of Financial Services
in Nepal. To be leading Nepali bank, delivering world class service through the blending of state-
of-the-art technology and visionary management in partnership with competent and committed
staff, to achieve sound financial health with sustainable value addition to all our stakeholders. They
are committed to do this mission while ensuring the highest levels of ethical standards, professional
integrity, corporate governance and regulatory compliance (Limited, n.d.).

Core Values and Ethical Principles: According to their core values, they serve customers and
communities as who they really are, what they are about, and the principles by which they pledge
to conduct business. In essence, they believe that success can only be achieved by living their core
values and principles:

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 Customer Focus: Their prime focus is to perfect their customer service because they take
customers as first priority and driving force. They focus to gain customer confidence and be
their trusted partner always.
 Quality: They believe a quality service experience is a paramount to their customers and
strongly committed in fulfilling this ideal.
 Honesty and Integrity: They ensure the highest level of integrity to their customers, creating
an ongoing relationship of trust and confidence. They treat their customers with honestly,
fairness and respect.
 Belief in their people: They recognize that employees are their most valuable asset and their
competitive strength. They respect the worth and dignity of individual employees who devote
their careers for the progress of the bank.
 Teamwork: They are a firm believer in team work and feel that loyal and motivated teams can
produce extraordinary results. They are drive by a performance culture where recognition and
rewards are based on individual merit and demonstrated track record.
 Good Corporate Governance: Effective Corporate Governance procedures are essential to
achieve and maintain public trust and confidence in company, more so in a banking company.
At NIBL, they are committed in following best practices resulting in a good corporate
governance.
 Corporate Social Responsibility: As a responsible corporate citizen, they consider it
important to act in a responsible manner towards the environment and society. Their
commitment has always been to believe ethically and contribute towards the improvement of
quality of life of their people, the community and greatly the society, of which they are an
integral part (Limited, n.d.).

Objectives

 To develop a customer oriented service culture with special emphasis on customer care and
convenience
 To increase market share by following a disciplined growth strategy
 To leverage technology platform and pen scalable systems to achieve cost-effective operations,
efficient MIS, improved delivery capability and high service standards

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 To develop innovative products and services that attracts our targeted customers and market
segments
 To continue to develop products and services that reduce our cost of funds
 To maintain a high quality assets portfolio to achieve strong and sustainable returns and to
continuously build shareholders’ value
 To explore new avenues for growth and profitability (Limited, n.d.)

1.2 Introduction to the selected system

Use of cutting edge technology to offer unparalleled banking experience to the customers has
always been one of the key strategies employed by the bank. Nepal Investment Bank Ltd. (NIBL)
believes in innovation through technology and the Information Technology department has been
instrumental in creating value proposition through the delivery of products and services driven by
technology (Limited, n.d.). When we had visited to this bank we got more interest to choose
following system through which the mode of payment is done:

1. Automated Teller Machine (ATM): Nepal Investment Bank Ltd. (NIBL) also offers its
services from Automated Teller Machine (ATM). There are one hundred ATMs in different parts
of Nepal. It remains open twenty-four hours a day, seven days a week, and three hundred sixty
five days a year.

1.1 College Debit Card: College Debit Card is one of the first schemes in Nepal to incorporate
the functions of Debit Card in students’ college ID card. It also function as ATM.

2. eBanking or Online banking: This bank providing new eBanking service to avail online
banking transaction from any part of the world. With the change in technology, Nepal Investment
Bank Ltd has upgrading system for banking convenience for their clients.

2.1 mobile banking: NIBL provides Mobile (SMS) Banking system and avail its services. This
service also comes under online banking. Through this subscription NIBL customers can perform
a number of financial and non-financial transactions up to Npr. 100,000 per transaction and Npr
1,000,000 per month (Limited, n.d.).

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2. Main Body
2.1 Benefits
To align with the long term strategy and meet the current demands of our valued customers for
fast, reliable and secured transactions, NIBL currently operates Finacle Core Banking solution
from Infosys hosted on the state-of-the-art hardware and database platform. The recent investment
made on the solution provided by Infosys has opened up avenues for offering online and electronic
transaction channels with alert notification system. The investments made on the technological
front have been pivotal in providing NIBL with a competitive edge in branding itself as an
innovative and value driven bank in Nepal and equip itself for satisfying the customers’ needs. It
makes through following ways:
Automated Teller Machine (ATM)
It also called as automatic banking machine which allows customer to make transactions without
any help of bank representatives. It supports different visa and debit cards which banks are
associated with it. It offers services like:
 Cash withdrawal
 Fast cash
 Fund transfer
 Pin change
 Cheque book request
 Statement request
 Mini statement
 Balance inquiry
 Mobile/phone bill payment, etc. (Limited, n.d.).

Figure 1: ATM Services Figure 2: ATM Services

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College Debit Card

Students will be facilitated with NIBL bank account and NPN Debit Card cum college ID card
with unique features that will enable them to use the card as a Debit Card, Student ID Card, and
Discount Card. It enables to have discounts at various retails outlets showing this type of card.
These card holders can withdraw money through any ATMs of Nepal Investment Bank Ltd.
(NIBL) (Limited, n.d.).

Figure 3: College Debit Card

e-Banking or Online Banking

Mobile bill, school bill, college/university bill, internet service providers, insurance companies can
be paid using utility payment facility provided in eBanking service. All costumers need to do is
sign in and pay from anywhere anytime.

Figure 4: eBanking Service

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Mobile Banking
Some features of NIBL Mobile (SMS) Banking are:

 Balance Inquiry
 Mini statement
 Exchange rate
 Loan due inquiry
 Debit card code inquiry
 Credit card code inquiry
 NT GSM/CDMA recharge PIN purchase
 NT and NCELL TopUp
 Dish Home recharge
 BroadTel recharge
 Recharge PIN history
 Fund transfer
 Transfer limit inquiry
 Credit card limit enhance
 eBanking limit enhance
 eBanking Trans enhance
 Block Credit/Debit cards
 Block eBanking
 Domestic remittance
 Inter-bank fund transfer, etc. (Limited, n.d.).

Figure 5: Mobile Banking System

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2.2 Functionality of ATM and Online Banking
Nepal Investment Bank Ltd. (NIBL) has its ATM services in different area especially in urban
areas. Firstly, it is necessary to open bank account in this bank and request for ATM service. One
of the main themes to provide ATM service is to make clients easier and efficient to withdraw cash
using their debit or credit cards from anywhere in any time. The service provided by ATM is done
through computer system and upgrading latest technology. The automated teller machine (ATM)
mainly functions as input and output which are mentioned below:

 Input Devices:

There are two input devices in ATM:

i. Card reader

It is an input device which reads the account information stored on the magnetic stripe on the back
of an ATM, credit or debit cards when it is swiped.

ii. Keypad

After card is read by card reader, machine asks for personal identification number (PIN) for
verification. It is done for the security reasons to be secure like from theft and sabotage. After
entering PIN it will display further details for transaction or for other services like (balance inquiry,
cash withdrawal, pin change, cheque book request, mobile/phone bill payment etc.).

 Output devices

ATM has four output devices:

i. Speaker

When a particular key is pressed the speaker provides the audio information and feedback to the
card holder to proceed on.

ii. Display screen

The display screen displays all the options and steps to make further process for transaction or
other services.

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iii. Receipt printer

The receipt printer print all the details of transaction, withdrawal, total balance remain in account,
date and time in the paper receipt.

iv. Cash dispenser

Cash dispenser is also called as a heart of the ATM. It is located at the central part of system from
where cardholder can collect the money.

As mentioned in above process, the Automated Teller Machine enables customers to have services
provided by NIBL.

Figure 6: Automated teller machine (ATM)

The main purpose of Nepal Investment Bank Ltd. (NIBL) online banking is to make easier, faster,
reliable, convenient and efficient services to their customers. So customers can enjoy their services
whenever it is necessary for them. This service can function out when there is internet connection
and has to login to their website. There are a lot of services provided in this banking system. Like,
mobile, school, college/university bills payment, internet service providers payment, insurance
companies payment, Mobile bill, school bill, college/university bill, internet service providers,

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insurance companies, balance inquiry, exchange rate, loan due inquiry, debit card code inquiry,
fund transfer, block Credit/Debit cards, block eBanking, remittance etc. can done through online
banking.

Figure 7: Login of eBanking system

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2.3 Enhancement
With the passage of time, computing and IT is being more reliable and use in every sector of
organizations. It is needed to upgrade both software and hardware to function any task smoothly
in a computer. When we visited to branch of Nepal Investment bank which is located at
Suryabinayak, Bhaktapur, Nepal, we found that they have been using latest technologies to make
more reliable in their services to the customers. They have been providing ATM, online banking,
etc. services to the clients. ATM and online banking remain all the time open for service to
customers. These services helps to save the time and money of account holders.

Although, there is still some functions are missing in ATM and online banking services. Like:

 There is no any system developed to ask for costumer care while issues and problems seen at
the time of using service from ATM and online banking.
 There is no use of biometric security in both services.

If there will be function to make free call through ATM, it will be useful and helpful at the time
when card holders suffer from issues and problems in ATM. The new users also could ask how to
use card in ATM. Similarly, if there will be biometric security function in both services that will
be more secure to use.

Figure 8: Added Finger print and dial system

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2.4 System Limitations
There are some limitations and problems are seen in ATM and online banking of NIBL. Some of
them are as follows:

Problems and Limitations of ATM

 Software can be crack when there is heavy user.

 Choice of cash is not available when the user wants.
 It requires time to time repair and maintenance which consumes more time.
 Sometimes it doesn’t support ATM cards due to software problems.
 ATM is electronic devices so it need electricity to be operate.
 It has limited transaction i.e. less than one lakh per day.
 No use of biometric security.

Problems and Limitations of Online banking

 High chances of hacking personal information.

 It needs dedicated and stable internet service to operate it.
 It needs android or OS mobile and computer to have service.
 It has limited transaction i.e. less than one lakh per day.
 Choice of cash is not available when the user wants.
 No use of biometric security.

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2.5 Recommendations
Firstly we would like to recommend to focus in problems and limitations of their systems to
upgrade them. Firstly they need to develop biometric security for better security of accounts and
their system. There is limit number of ATMs i.e. one hundred only so need to expand in different
parts of country for service to all people. Also, NIBL needs to provide desire amount from ATM
and online banking. For example: if they provide option to withdraw and transaction of cash more
than one hundred thousand that will be more reliable to use of these services. It should provide
alert messages to costumers in a time after withdraw or transaction of money is done. Most of the
students do not have idea about college debit card so it is necessary to advertise about it. Sometime
ATM does not withdraw cash less than one thousand and does not support card so they need to
improve and upgrade in the software system. We also like to suggest to install more servers to
handle the overload so computer system can operate smoothly.

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3. Conclusion
In this competitive modern era, Nepal Investment Bank Limited providing their services through
different medium to make satisfy to their customers. They have applied latest technology in terms
of withdraw, transaction and have other facilities. Online banking, mobile banking, college debit
cards etc. are the example of electronic and online services provided by this bank. The services
from ATMs, online, etc. done with the help of software, hardware and computer systems. The
employees of this bank has performing their all tasks focusing in green computing, security as
much as they can do. The main theme of this bank is to their provide services to customers easily,
efficiently and more conveniently with the help of latest technology.

Finally, we are able to understand the more about importance of computer systems and technology.
This assignment helps to know about the importance of Computing and IT in the field of
organization to perform or achieve the goal, mission, vision and objectives. It is observe that
without technology and computer system no any task can accomplish effectively and efficiently

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1. Carpal Tunnel Syndrome (Jibachh Kumar Yadav: NP000196)
1.1 Introduction

Carpal tunnel syndrome is the condensation of the middle nerve as it permits into the hand. The
median nerve is positioned on the palm side of hand (also called the carpal tunnel). The median
nerve provides responsiveness (capability to feel) to thumb, index finger, long finger, and part of
the ring limb. It deliveries the impulse to the muscle going to the thumb. Carpal tunnel syndrome
can take place in one or both of hands. In Nepal Investment Bank Limited (NIBL) has been
implementing various tools and ideas to improve their employees work performance. Passive
working habits can cause such problems. Due aging problem most of the employee cannot
maintain their work place comfortable so it lack their performance specially in banking sector.
Inflammation inside wrist causes the shrinking in carpal tunnel syndrome. It can lead to deadness,
faintness, and itchy on the side of your hand near the thumb (Luke Barre, 2018).

The discomfort in carpal tunnel is due to additional pressure in wrist and on the center nerve. The
most communal cause of this infection is a primary medical condition that causes inflammation in
the wrist, and occasionally obstructed blood flow. Carpal tunnel syndrome can be made poorer if
the wrist is overstretched frequently. Recurrent gesture of your wrist contributes to inflammation
and compression of the center nerve. This may be the result of:

 positioning of wrists while using keyboard or mouse

 prolonged exposure to vibrations from using hand tools or power tools
 any repeated movement that overextends wrist, such as playing the piano or typing

Women are three times extra possible to have carpal tunnel syndrome than men. Factors that may
rise the risk for carpal tunnel syndrome consist of smoking, high salt consumption, deskbound
routine, and a high body mass index (BMI).
Jobs that involve repetitive wrist movement include:

 industrial
 assembly line work
 keyboarding professions
 Construction work.
 People active in these professions may be at upper risk of increasing carpal tunnel
syndrome.

1.2 Symptoms

The symptoms or signs are frequently originate beside the nerve path because of condensation of
the center nerve. Our hand may “fall insensible” often and drop things. Further symptoms contain:

 deadness, burning, and discomfort in your thumb and the initial three fingers of your hand
 diabetes
 thyroid dysfunction
 fluid retention from pregnancy or menopause
 high blood pressure
 autoimmune disorders such as rheumatoid arthritis
 fractures or trauma to the wrist
 discomfort and piping hot that travels up your arm
 wrist pain at night that affects with sleep
 weakness in the muscles of the hand

Symptoms tend to arise or get poorer after using the contaminated hand. The feeling of itchy,
burning, and pain may get worse if the arm or hand has been in the similar position for a long
period (Dr. Srivatsa Subramanya, 2018).
1.3 Healing Method

Measures to reduce the risk of developing CTS (Carpal Tunnel Syndrome) include:

 Not transfixing too hard when carrying out manual tasks.

 Not over bending the wrist, for sample, all the way down or up.
 Snoozing and at work with the wrists straight.
 Avoiding recurrent flexing and extending of the wrists.
 Maintaining correct posture to prevent putting undue strain on the wrist and hands.
 Reshaping the workplace to decrease unusual and difficult wrist locations.
 Resting and taking recurrent breaks when performing predictable tasks to guard against
the long-term special effects.
 Keeping the hands sincere by wearing handbags in an icy atmosphere, by way of having
icy hands can increase the danger of increasing CTS (Carpal Tunnel Syndrome).
 treating any underlying conditions, for example, establishing good glucose control to help
prevent the complications of diabetes

According to the National Library of Medicine, there is no evidence that using a computer
increases the risk of CTS, but ergonomic keyboards with an elevated and curved keyboard may
reduce strain by helping to keep the hands in a neutral position.

Some people recommend hand movement exercises, including yoga, and massages, but research
has not confirmed that these are effective.
1.4 Recommendations

The organization can use the document stand for their employee to reduce the amount of neck
winding or twisting forward when typing from a source document. There must be the centering
monitor with keyboard and chair. We didn’t find the proper arrangement to the staffs so they must
rearrange the work area to avoid excess bending, slouching and reaching. To provide flexible
armrests and marginally slanted back rest with slip-resistant fiber. Replacing older chair which do
not have lumber support with the new one to resist the uncomforntness. Nepal Investment Ban
administration must encourage their employees to take micro break rather than traditional 15
minute break for every two hours. There was not a right placement for the monitor so placing the
monitor at right angle with window is the best way to reduce CTS. Last but not least conceivable
working with light screen foundation is more comfortable practice.
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