UNIT 1

1- define OM , history of OM
2- objective , scope of OM
3- role of OM in total management system
4- role of OM in manufacturing Org , role of OM in service Org
5- role of operation manager
6- similarities , products and services
7- basic manufacturing process
8- transformation process
9- agile manufacturing
10- process design , its types
11- factors effecting process design
12- production planning and control PPC , its objective and scope
13- outline the basic function of PPC
14- steps in PPC
15- significance and techniques in PPC
16- requirements , advantages , limitation of PPC
17- product live cycle
18- process life cycle
19- relationship between live cycle and process life cycle
 UNIT 2
1- capacity , its types ,factors influencing plant capacity
2- various tools used for capacity planning
3- line balancing
4- techniques of line balancing
5- plant ) facility location
6- plant ) facility layout
7- plant capacity related with plant layout, process design and equipment selection
8- distinguish between product layout process layout
9- aggregate planning , its objective ,inputs , outputs , characteristics
10- aggregate demand
11- maintenance management , objective , scope
12- types of maintenance system
13- significance of maintenance management , impact of poor maintenance on Org
14- breakdown maintenance , objective , advantages , disadvantage
15- maintenance issues in services Org
 UNIT 3
1- work study , objective ,,,,, +
2- method study
3- various techniques used in method study
4- work measurement
5- various methods of work measurement
6- time study methods
7- services management ( services )
8- misconceptions about services , points to be considered when thanking services
9- types of services operation
10- waiting line ----
11- scheduling challenges in various services operation
12- value creation through services
13- services quality
14- gaps model of services quality , limitations of SERVQUA
15- services culture
16- services innovation
17-