KAMINI GAUTAM

G-13, 2nd Floor, DDA Flats, Gali Ravi Das, Bazar Sitaram, DELHI – 110006
Mobile No. 7838-42-5068 |E-mail: kaminig16@gmail.com

CARRIER OBJECTIVE:

Wish to work in creative & competitive environment, which inspires sharing of ideas and learning
from team-mates, and to utilize my skill to fulfill the fundamental urge of the organization.

WORKING EXPERIENCE:

Worked with “M/S – Telepower Marketing/VTS” as a” Business Manager - Backend’ from April
2013 to till Date.

Job Profile:
 Maintaining the Master Data of MIS: Daily MIS Updation /Dump Updation, Maintaining the
Master Data & MIS records according to the privacy norms.

 Login & Issuance Tracking: Process the PLVC done business for login and keeping track on
Issuance.
 Co-ordination with other Teams and Principal Companies: Co-ordination with concern
Sales Team over mail as well as co-ordination with Principal/Parent Companies for policy
matters/updates.

 Reports Making: Making and updating the following reports on daily basis.

PLVC Snapshot
Daily Login & Issuance Report
Overall Business Backup Reports
Zone wise ATS Report.
ECS % Report
New Customer Based Report.

Worked with “M/S - Endeavour Insurance Broking Private Limited” a BSFS Group Company as
an ‘Assistant Manager - MIS’ from March 2012 to November 2012.
(Company was closed on 29th Nov 2012).

Company Profile:
Endeavour Insurance Broking Private Limited was a domestic out bound Call Center located at
NOIDA, which provides Life Insurance Products of various companies.
Job Profile:
 Team Handling: Handling of MIS & PLVC Teams with total team size of 9 Sub-ordinates.
Giving solutions to help them for smooth operations and keeping track on their work to
maintain quality.
 Auditing of PLVC Calls: Auditing of PLVC Calls with the following Quality Parameters.
Confidence of Verifiers/Callers.
Customer’s voice should be clearly audible.
All points of given scripts should be asked.
Customers all Queries should be clearly answered.
All Questions should be clearly answered by the customers.
 Maintaining the Master Data of PLVC & MIS: Maintaining the Master Data of PLVC & MIS
records according to the privacy norms.
 Co-ordination with other Teams and Principal Companies: Co-ordination with concern Sales
Team over mail as well as co-ordination with Principal/Parent Companies for policy
matters/updates.
 Reports and MIS Making: Making and updating the following reports and MIS on daily basis.
PLVC Audit Report
PLVC Audit MIS
PSV vs. PLVC Report
 Other KRA’s: Any other required report or other KRA given by Reporting Head. Handling
managerial role in the absence of reporting head.

Worked with “M/S – SMC Insurance Brokers Private Limited” as an ‘Assistant Manager’ in
Operations Department from May 2009 to March 2012.

Company Profile:
SMC Group, which founded in 1990 is one of India’s leading financial services and investment
solutions providers and has been rated as India’s Best Equity & Best Currency Broker and Insurance
Broking House with the largest Distribution Network.

Job Profile:
Daily MIS Updation
Co-ordination between Sales Team & PLVC Team
Keeping track on Issuance
Software Punching
Dump Updation
Daily Business Backup Reports
Co-ordination with principal companies
Maintain Policy Bond/Dox Records Accordingly.
 Worked with “M/S – Jaipur Engineering College” New Delhi Office as a ‘Back Office Assistant cum
Computer Operator’ from August 2008 to April 2009.

Job Profile:
Received, Handled and screened E-mails and Fax.
Taking dictations from Director for drafting letters.
Preparation of Quotations.
Handling phone calls and walk in visitors.
Follow up for all administrative work like stationery and housekeeping.
Filing of records and documentation.

EDUCATIONAL QUALIFICATION:

Pursuing M.P.A. from IGNOU, New Delhi.

Passed Bachelor of Arts (B.A.) from University of Delhi in the year of 2009.
Passed Intermediate (12th) from CBSE, New Delhi in the year of 2005.
Passed Matriculation (10th) from CBSE, New Delhi in the year of 2003.

TECHNICAL QUALIFICATION:

Completed “Certificate Course in Basic Computing” from ‘Gandhi Hindustani Sahitya Sabha’
New Delhi.
Having knowledge of MS Word, MS Excel, MS PowerPoint & Internet.

PERSONAL DETAILS:

Father’s Name : Shri Nihal Chand

Mother’s Name : Smt. Sunita
Date of Birth : 20 September 1987
Marital Status : Single
Nationality : Indian
Religion : Sanatan (Hindu)
Language Known : Hindi & English
Strength : Hard work & Sincerity

Date: ___/___/_______
Place: NEW DELHI (KAMINI)