Continuity & Resilience (CORE)

ISO 22301 BCM Consulting Firm

Presentations by speakers at the
8th ME Business & IT Resilience Summit
March 10, 2019 at The Address Hotel, Duabi Mall, Dubai, UAE

Our Contact Details:

UAE INDIA

Continuity and Resilience

Continuity and Resilience
Tel: +91 11 41055534 | Direct: +91 11 6467 9380
Website: www.coreconsulting.ae
Email: info@continuityandresilience.com
Tel: +971 2 6594006
Website: www.coreconsulting.ae
PO Box: 25722, Abu Dhabi, United Arab Emirates
Level 15, Eros Corporate Towers, Nehru Place, New
Email: info@continuityandresilience.com
Delhi – 110019, India

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 Middle East Business & IT
Resilience Summit
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VALUE OF WORKPLACE SERVICES

IN THE
MIDDLE EAST
10TH MARCH 2019

Brendan Seifried
Director, Workplace
Recovery Solutions-EMEA

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 Regus

Part of the IWG plc family of companies (LON:IWG)

The largest coworking office provider with 3000+ locati
150,000+ desks available for recovery on any given da
Founded in 1989
First Recovery took place in April 1992 in London

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Key facts about the Regus Recovery Team and Program

Recovery Manage on Conduct Dedicated

Operations average 2,500+ and
in 120 600+ tests per Dynamic
countries recoveries year recovery
globally each year programs
Source: IWG data 2018

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 Regus Dynamic Recovery

Multiple Site Recovery Strategy

• Recover Close to your Office/Premises
• Recover Close to where your employees live
• Recover Far Away from Both (supporting an area wide incident)

Industry Recognition:
BCI – Continuity & Resilience Innovation, Europe – 2016
BCI – Continuity & Resilience Innovation, Australasia – 2017
BCI – Service Provider of the Year, India – 2017
BCI – Hall of Fame, Global Innovation – 2017
BCI – Continuity & Resilience Provider, Middle East – 2018
BCI – Continuity & Resilience Provider, Asia - 2018

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 Other interesting facts
• Recovery near your primary office, another location or home
• Location determined at the time of the disaster on the Dynamic program
• No oversubscription
• No competition for seats
at the time of a major
widespread event
• Many locations within city
center or within a
reasonable driving
distance

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About Regus .
Regus Middle East Presence - 2018
• Middle East – 130 Centres
• Over 5,000 Workplace Recovery Positions
i.e.: Bahrain, KSA, Kuwait, Oman, Qatar, UAE

• Dubai Market – 12 Centres

• 2,400 Positions/Workstations
• 900 Available for Workplace Recovery

• Abu Dhabi Market – 8 Centres

• 2,070 Positions/Workstations
1,160 Available for Workplace Recovery

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Europe & Middle East
Presence

• United Kingdom – 372 Centres

• France – 126 Centres
• Germany – 132 Centres
• Belgium & Luxembourg – 55 Centres
• Nordic Countries – 113 Centres
• East Central Europe – 30 Centres

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BCMS/ISO 22301 .
ISO 22301 is an international standard that sets out the requirements for
a business continuity management system (BCMS).

Challenge: Creating a BCMS aligned with ISO 22301

The boards of companies must make sure their organisation has

developed testable business continuity and disaster recovery
plans that mitigate all risks.

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How people affect your BC Plan .
• Planning for your staff in a crisis, isn’t the same as
recovering data or managing your supply chain.
• People are an unknown quantity with differing
requirements, expectations, commitment and, the hardest
to plan for, emotions.
• From the upheaval of a change of address to deal with a
burst pipe in the office, to the aftermath of a citywide
disaster – how will your staff react to your plan?

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Failure of Recovery Plans .

‘Single Static’ Recovery Site Syndicated Seats

Recovery site - Inaccessible Human Emotions

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Major Global Impact Events .
• 740,000 businesses

• 80,000 went out of business

• 300,000 employees displaced

• $209b in losses
Japan - 2011

• ~100,000 businesses
• 30% Out of Business
Today!
• 52% lost sales/ revenues
• 65% customer issues
• 47% employee issues Sandy - 2012 12
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Major Global Impact Events .
• Businesses were closed or
had to find alternative
solutions for their
employees

• Brussels was locked

down for 6 days
Paris -2015

• 299 Lives Lost

• 390 People Injured

• 10,000 Homeless

• USD 6 Billion in Economic

Apennines Region Earthquake- Loss 13
2016 13
ME/North Africa Incidents .

• 2018 Dubai Almas & Zen Tower Fires

• 2018 Khalidiya, Abu Dhabi Tower Fire

• 2011 Van Earthquake , Turkey

• 2009 Jeddah Torrential Floods

• 2001 Algiers and Bab El Oued Flooding

• 1992 Cairo Earthquake

• 1996 Yemen Flood

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Types of Workplace Recovery .

Do It Yourself Static Recovery Work From Multi-Site

Home Recovery
Undated Circa 1980s, still
currently seen Circa 2010s, The future……
Large emerging option
Corporates Outsourced DIY Multiple-site
with excess to Single-site, Recovery strategy recovery where
office space named recovery tells people to employees can be
facility, has close stay at home sure to access
For Campus friend – Mobile and be productive
companies/ Recovery For companies
Large Call where Production Enabled by IT
Centers For Campus work force largely advancements
companies that works from home and connectivity,
want to share already, non- more secure than
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with others critical employees WFH 15
Issues with Static Recovery .
Most problems associated with static recovery are only
discovered when disaster strikes

Too Close
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Issues with Static Recovery .
Most problems associated with static recovery are only
discovered when disaster strikes

Too Small
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Issues with Static Recovery .
Most problems associated with static recovery are only
discovered when disaster strikes

Too Far Away

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 What's most important?

Covers more
Ability to test
24/7 Ready than “essential”
often
staff

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 What's most important?

Guaranteed Geographically
Cost Prohibitive Scalable Solution
Workspace Diverse

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 Striking the correct balance

Cross Alternative
site coverage Work From Home Workspace –
Desirable
Environments
Close to Home!

Source: IWG data 2018

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Dynamic Solutions Are the Future .
Companies have different requirement now than in the past
Resiliency from
Local Recovery multiple sites Guaranteed access

• Recovery near your • Single facility could be • No oversubscription

primary office, another inaccessible • No competition for
location or to work (widespread disaster) seats at the time of a
from home • Alternative sites need major widespread
• Location determined to be available event
at the time of the • Infrastructure to
disaster support working:
Anytime, Anyplace, 22
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 Thank you!

For a presentation of this or if you would like webinar for your

organization,
please contact Regus at workplace.recovery@regus.com

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Continuity & Resilience (CORE)
ISO 22301 BCM Consulting Firm
Presentations by our partners and
extended team of industry experts

UAE INDIA

Continuity and Resilience

Continuity and Resilience
Tel: +91 11 41055534 | Direct: +91 11 6467 9380
Website: www.coreconsulting.ae
Email: info@continuityandresilience.com
Tel: +971 2 6594006
Website: www.coreconsulting.ae
PO Box: 25722, Abu Dhabi, United Arab Emirates
Level 15, Eros Corporate Towers, Nehru Place, New
Email: info@continuityandresilience.com
Delhi – 110019, India

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