Hotel Training and Advisory Programme

Sustainable, Competitive Hotels

 Hotel Training and Advisory:
The opportunity to learn how to continually
improve your business
We can help you move from:

to this L
Laundry
expenses 18%

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 Training and Advisory:
6 Core Modules

Continual improvement and greener workplaces:

1. Changing enterprises in a changing world: continual improvement and joint problem solving
2. Greener process and workplace
Workplace relations and cooperation mechanisms
3. Workplace cooperation and dialogue
4. Rights, equality and diversity in the workplace
Safe workplaces, quality jobs and service excellence
5. Safety and health at work
6. People for continual improvement and service excellence

Construction of Green Improvement Plans for each hotel

Elective modules include: energy efficiency, water management, service quality, waste management
and green procurement, and occupational health and safety (level 2)

Advisory support and knowledge sharing facilitates ongoing improvement

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 BENEFITS FOR YOU:
· 

• Cost savings: improved resource efficiency and environmental

management leads to better use of resources such as energy and water
• Improved reputation: customer experience is enhanced through resorts’
concern and care for the local environment
• Business longevity: conservation of key assets and attractions that
tourist destinations depend on ensure sustained business
• Reduced staff turnover: increased staff commitment and motivation
fostered in an atmosphere of team work and collaboration
• Service excellence: staff engagement and continual business
improvement promotes and good customer service
 

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 BUSINESS AS USUAL IS CHANGING (1):

The tourism sector:

• Tourism is a big contributor to the economy
• It employs large numbers of people
• The environment and people are at the core of the tourism sector

The problem:
• It places significant strain on the environment
• Environmental degradation threatens the future of the industry
• Businesses need to attract and retain talent to ensure service excellence

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 BUSINESS AS USUAL IS CHANGING (2):

Challenges for hotels include:

• Increased competition
• High operating costs
• Staff retention
• Concerned customers
• Environmental degradation

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 EQUIPPING YOUR BUSINESS FOR THE
FUTURE:

GBA offers a solution:

An integrated business approach aimed at equipping hotels with the means to achieve tangible
improvements to ensure business competitiveness. GBA brings you the tools, support and
knowledge to help you to create internally driven change

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 How it works:

ECONOMICALLY, SOCIALLY AND ENVIRONMENTALLY

SUSTAINABLE HOTELS

COST SAVINGS

REDUCED ENVIRONMENTAL IMPACT

MORE PRODUCTIVE WORKPLACE PRACTICES

WORKER-MANAGEMENT TEAM WORK

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 How about you?

What social impacts does

How does your hotel In the face of numerous
your hotel have?
impact the environment? challenges, how can you
How do you retain staff
What resources do you remain profitable in the
and ensure good
rely on? long term?
customer service? 9
Sustainability and competitiveness can go hand in hand

Requires:
• A joint problem-solving
approach
• New tools and advisory
support
• Little upfront investment

Leads to:
• Cost savings
• HR solutions
• Improved environmental
management
• Holistic business success

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 WHAT WE’VE SEEN

• A participating hotel instituted a laundry

 
programme that resulted in an 18%
reduction in cost through savings in
water, energy and detergent
• And a concerted effort to tackle food
waste resulted in a 42% reduction in
waste

• Creation of Green Teams to drive

change
• Better worker-employer coordination
• Improvement in workplace conditions
and organisation
• Renewed focus on occupational health
and safety
• Customer service quality improved

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 The changes are happening
GBA can help you to respond to challenges and improve
your business

Join us

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Contact information:
Ms Camilla Roman, Project Coordinator
ILO Regional Office for Asia and the Pacific
11th Floor, United Nations Building
Rajdamnern Nok avenue
Bangkok, 10200 Thailand
Tel: +66 2 288 1234
Email: bkk-thaigba@ilo.org

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