FOX

INSIGHT
WEARABLES
STUDY
ANDROID TROUBLE
SHOOTING GUIDE

Fox Insight is Sponsored by

 WEARABLES TROUBLESHOOTING

Wearable devices — including

smartphones and smartwatches —
present a new way to collect data and
conduct research. In Fox Insight
Wearables, simply by wearing a
watch and carrying your smartphone,
you are contributing data that will
lead to greater insights on the lived
experience of Parkinson’s disease.

Need help? Contact 1 (844) 369-4525 or support@foxinsight.org.

Support is available 9 a.m. to 5 p.m. EST Monday through Friday. Response time is four hours during these times.
 WEARABLES TROUBLESHOOTING

Table of Contents
Working with the Fox Insight App on your Phone ....................................................................... 1
Pebble Watch Troubleshooting ........................................................................................................ 6
How to “Un-pair” your Pebble and Phone ..................................................................................... 8
How to Find Your Pebble’s ID Number ........................................................................................... 9
How to Shut Down and Restart Your Pebble Watch ................................................................. 10

Need help? Contact 1 (844) 369-4525 or support@foxinsight.org.

Support is available 9 a.m. to 5 p.m. EST Monday through Friday. Response time is four hours during these times.
 WEARABLES TROUBLESHOOTING

Thank you for your participation in the Fox Insight Wearables Pilot study. This
Troubleshooting Guide should help you address unexpected issues with the Fox Insight
app on the watch and phone.

Of course, if you still have questions or need help after consulting this guide, contact our
Support Center 9 a.m. to 5 p.m. EST Monday through Friday. Response time is four
hours during these times.

Please remember: You are more than just a participant in this study, you are also a
collaborator. We are optimistic that findings from this study will refine and improve the
wearables experience for future users, and we need your feedback about what is
working and, even more importantly, what doesn’t work so well.

Need help? Contact 1 (844) 369-4525 or support@foxinsight.org.

Support is available 9 a.m. to 5 p.m. EST Monday through Friday. Response time is four hours during these times.
Working with the Fox Insight App on your Phone
I cannot see the app’s connectivity icon on the phone’s screen
If the connectivity icon cannot be found on the upper left corner of the home screen
(Figure 1), please perform the following:
1. Tap the Fox Insight Application icon (yellow pill icon) to open the app (Figure 2).
2. Sign in to the app using your Fox Insight website credentials (email and
password).
3. The app should be on now, and icons should be displayed (Figure 3).

Figure 1: App seems to be turned off, no connectivity icon on the upper left side

Figure 2: Smartphone application icon

Figure 3: Connectivity icon is presented and shows full connectivity

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Connectivity issue – No Internet Connection on Phone
If the connectivity icon on the upper left side of the phone’s screen indicates that you
are experiencing problems connecting to the internet and the notification panel reads
“no internet connection” (Figure 4), it means that your data is not flowing to our servers
due to connectivity issues.

As soon as an internet connection or cell service is available, the icon should

automatically turn green, and the “no internet connection” notification will be removed. If
no internet connection or cell service is available, your phone should reconnect as soon
as wifi is available.

Figure 4: Red cloud icon in the app

2
Connectivity issue – Pebble is not Connected to Phone
If the connectivity icon on the upper left side of the phone’s screen indicates that you
are experiencing problems connecting to the internet and the notification panel reads
“Pebble is not Connected” (

Figure ), the watch isn’t connected to the phone.

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Figure 5: Pebble connectivity icon is red

The following actions can rectify this issue.

1. Be sure that your phone’s Bluetooth is turned on. If a pop-up window asks you for
permission to turn on Bluetooth, press “Allow.”
2. Make sure your Pebble watch and the Fox Insight app on your Pebble watch are
turned on.
a. To turn on your Pebble watch, press the left button on the watch for five
seconds. If the watch does not turn on, you may need to recharge it for 60-90
minutes with the cord provided.
3. Connect your phone to your Pebble watch by using the Pebble app on your phone.
a. On the smartphone main screen, slide your finder on the main screen from
top to bottom to reveal the notifications panel. There should be a Pebble
notification that reads “Pebble: Your Pebble is connected.”
b. If you see anything other than “Your Pebble is connected” (e.g., Connecting
to Pebble”), Press on the Pebble icon and follow the instructions to reconnect
(Figure 6).
i. If you see that the app is stuck in a “connecting” status (Figure 7),
disconnect, wait a few seconds, and then reconnect the watch.

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 Figure 6: Connecting to Pebble Figure 7: Pebble app stuck “Connecting”

Connectivity issue – Pebble and server are not Connected

5
If the connectivity icon on the upper left side of the phone’s screen indicates that you
are experiencing problems connecting to the internet and the notification panel reads
“Pebble and server are not Connected” (Figure 8), the watch isn’t connected to the
phone and the data isn’t flowing to the servers due to internet issues. Please utilize the
guidelines provided both in “Connectivity issue – No internet connections on Phone”
and “Connectivity issue – Pebble is not Connected to Phone” sections.

Figure 8: Pebble and server are not connected

Login to Fox Insight App failed

If you are having trouble logging into the Fox Insight App on your phone, please try
any/all of the following steps.
1. Make sure that you have entered the username and password that you use to log in
to the Fox Insight website.
2. Ensure that your internet connection is strong. If you are having repeated issues with
network connectivity, contact Fox Insight Support.
3. Make sure mobile data is on.
a. On the smartphone main screen, slide your finger down the main screen from
top to bottom to reveal the notifications panel.
b. Look for a “mobile data” icon. If it isn’t highlighted, tap on it to select.

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Pebble Watch Troubleshooting
Pebble’s screen shows the default screen (Figure 9) and not the mobile app
screen (Figure 10)

Figure 9: Pebble default screens Figure 10: Fox Insight Wear screen

1. Make sure that your phone is turned on. If it is not already on, turn it on and log in to
the Fox Insight app.
2. Check on your phone that the Fox Insight app is running and that you are logged in
(if you are properly logged in, you will see Pebble and cloud icons in the top
notification panel on your phone’s screen).
3. If the notification panel shows that the Pebble is disconnected,
your Pebble’s Bluetooth may be off. To turn it on, follow the below
steps.
a. Press the middle button on the Pebble watch to access the
main menu (Figure 11).
b. Use the top and bottom buttons on the right to navigate the
menu until you reach “Settings.”
c. Select this option by pressing the middle right button.
d. On the next screen, select the first option (Bluetooth) by
pressing the middle right button.
e. Press again on the middle right button to activate
Bluetooth.
Figure 11: Pebble’s main menu
Pebble’s watch screen is off
Press the left button on the Pebble watch for 5 seconds. If the Pebble watch doesn’t
turn on, the battery may be dead. Recharge your Pebble and try turning it on again.

Pebble is showing error messages

 “Phone and Pebble are disconnected.”
 “Please verify that your Fox Insight App is turned on.”
 “Disconnected” (Figure 12).

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 Figure 12: Pebble disconnection message

1. Make sure that your phone is turned on. If it is not already on, turn it on and log in to
the Fox Insight app.
2. Check on your phone that the Fox Insight app is running and that you are logged in
(if so, you will see Pebble and cloud icons in the top notification panel on your
phone’s screen).
3. Make sure the phone and watch are connected.
a. The phone and pebble watch can become disconnected if they are too far
apart. Please make sure that the devices within 30 feet of one another.
b. Check that your phone’s Bluetooth is turned on
i. On the smartphone main screen, slide your finger down the main
screen from top to bottom to reveal the notification panel.
ii. On the upper menu, look for “Bluetooth” icon. If it isn’t already
highlighted, press it for 3 seconds.
iii. If Bluetooth is in OFF state, change it to ON.
4. After completing the above steps, wait for a minute, and if the error message still
appears, press and hold the top right button on the Pebble watch for about 5
seconds (Figure 13) until the Menu appears. If everything is working with the App on
the Phone, the application on the watch should restart shortly.

Press and Hold

for 5 seconds

Figure 13

8
How to “Un-pair” your Pebble and Phone
You will ONLY want to “un-pair” your Pebble watch from your phone if you are
experiencing issues with the pairing process (outlined in the App Installation Guide). Un-
pairing will enable you to start the process from the beginning.
1. Hold down the right middle button to access Pebble’s main menu screen.
2. Scroll down (using the bottom right button) to Settings and use the middle right
button to select.
3. On the next screen, press right middle button to select “Bluetooth.”

4. On this screen you will see whether the Pebble’s Bluetooth is on or off and any
paired phones will be listed below. Navigate and press the right middle button to
select the name of your phone.
5. Press the right middle button to “forget” the phone. Pebble and phone are now
successfully un-paired.

9
How to Find Your Pebble’s ID Number
Follow steps 1-3 on page 9. You will be able to see your phone’s ID on the screen, as
shown below.

10
How to Shut Down and Restart Your Pebble Watch
You may be asked by the Fox Insight Wearables team to shut down and restart your
Pebble Watch after a software update or when troubleshooting with the Support team.
1. Hold down the right middle button to access Pebble’s main menu screen.
2. Scroll down (using the bottom right button) to Settings and use the middle right
button to select.
3. From Setting’s menu, highlight System and press the middle-right button to
select.
4. Use the bottom right button to scroll down to and highlight Shut Down and press
the middle-right button once. It may take a few moments for the watch face to go
blank.

5. To restart, press and hold any key until the word “Pebble” appears.

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