Excellent Service Guide

SWA CS Team
Title ESG20210903 Information on Newly Launched Galaxy Watch4
Series & Galaxy Buds2
ESG Date Sep 03, 2021 Requester CSA-Content
ESG Type Quick Technical Information Product / Model HHP
 Purpose:
To educate all MSC’s and HHP engineers about the specifications, key features, SVC technical
Information and FAQs of Samsung’s newly launched Galaxy Watch4, Galaxy Watch4 Classic
and Galaxy Buds2.
 Guidelines:
These devices have been launched with the technical specifications provided below. We have
compared these with the existing models.

Galaxy Watch4 Galaxy Watch4 Galaxy Watch4 Classic Galaxy Watch4 Classic Galaxy Buds2
SM-R870N & SM-R875F & SM-R890N & SM-R895F & SM-R177N
SM-R860N SM-R865F SM-R880N SM-R885F
(BT & Wi-Fi) (LTE) (BT & Wi-Fi) (LTE)

SM-R870N, SM-R860N, SM-R890N & SM-R880N

Model Code* Display RAM ROM Battery
SM-R870N 1.4” , Super AMOLED 1.5 GB 16 GB 350mAh
SM-R860N 1.2” , Super AMOLED 1.5 GB 16 GB 240mAh
SM-R890N 1.4” , Super AMOLED 1.5 GB 16 GB 361mAh
SM-R880N 1.2” , Super AMOLED 1.5 GB 16 GB 247mAh
SM-R850N 1.2” , Super AMOLED 1 GB 8 GB 270mAh
SM-R875F, SM-R865F, SM-R895F & SM-R885F
Model Code* Display RAM ROM Battery
SM-R875F 1.4”, Super AMOLED 1.5 GB 16 GB 350mAh
SM-R865F 1.2” , Super AMOLED 1.5 GB 16 GB 240mAh
SM-R895F 1.4” , Super AMOLED 1.5 GB 16 GB 361mAh
SM-R885F 1.2” , Super AMOLED 1.5 GB 16 GB 247mAh
SM-R855F 1.2” , Super AMOLED 1 GB 8 GB 270mAh
SM-R177N
Model Code* Battery Capacity (Ear bud) Battery Capacity (Case) Bluetooth version
SM-R177N 61mAh 472mAh 5.2
SM-R180N 60mAh 472mAh 5.0
* The highlighted models are newly launched .* Other models in the chart are for comparison.
Page 1 of 14
Excellent Service Guide
SWA CS Team
Title ESG20210903 Information on Newly Launched Galaxy Watch4
Series & Galaxy Buds2
ESG Date Sep 03, 2021 Requester CSA-Content
ESG Type Quick Technical Information Product / Model HHP
 Specifications of Galaxy Watch4 & Galaxy Watch4 Classic (BT & Wi-Fi)

Parameter SM-R870N SM-R860N SM-R890N SM-R880N

(BT & Wi-Fi) (BT & Wi-Fi) (BT & Wi-Fi) (BT & Wi-Fi)
Network/Bearer
Infra Bluetooth, Wi-Fi Bluetooth, Wi-Fi Bluetooth, Wi-Fi Bluetooth, Wi-Fi
Connectivity
GPS, Glonass, GPS, Glonass, GPS, Glonass, GPS, Glonass,
Location Technology
Beidou, Galileo Beidou, Galileo Beidou, Galileo Beidou, Galileo
802.11 a/b/g/n 802.11 a/b/g/n 802.11 a/b/g/n 802.11 a/b/g/n
Wi-Fi
2.4+5GHz 2.4+5GHz 2.4+5GHz 2.4+5GHz
NFC Yes Yes Yes Yes
Bluetooth Version Bluetooth v5.0 Bluetooth v5.0 Bluetooth v5.0 Bluetooth v5.0
A2DP, AVRCP, HFP, A2DP, AVRCP, A2DP, AVRCP, A2DP, AVRCP,
Bluetooth Profiles
HSP HFP, HSP HFP, HSP HFP, HSP
Display
Technology (Main
Super AMOLED Super AMOLED Super AMOLED Super AMOLED
Display)
Size (Main Display) 1.4” 1.2” 1.4” 1.2”
Resolution (Main
396 x 396 396 x 396 450 x 450 450 x 450
Display)
Color Depth (Main
16M 16M 16M 16M
Display)
Processor
CPU Speed 1.18GHz 1.18GHz 1.18GHz 1.18GHz
CPU Type Dual-Core Dual-Core Dual-Core Dual-Core
Memory
RAM Size (GB) 1.5 GB 1.5 GB 1.5 GB 1.5 GB
ROM Size (GB) 16 GB 16 GB 16 GB 16 GB
Battery
Standard Battery
350mAh 240mAh 361mAh 247mAh
Capacity
Removable No No No No

Page 2 of 14
Excellent Service Guide
SWA CS Team
Title ESG20210903 Information on Newly Launched Galaxy Watch4
Series & Galaxy Buds2
ESG Date Sep 03, 2021 Requester CSA-Content
ESG Type Quick Technical Information Product / Model HHP

Parameter SM-R870N SM-R860N SM-R890N SM-R880N

(BT & Wi-Fi) (BT & Wi-Fi) (BT & Wi-Fi) (BT & Wi-Fi)
General Information
Wear OS Wear OS Wear OS
Wear OS Powered by
OS Powered by Powered by Powered by
Samsung
Samsung Samsung Samsung
Accelerometer, Accelerometer,
Accelerometer,
Barometer, Gyro, Barometer, Gyro,
Accelerometer, Barometer, Gyro,
Geomagnetic, Geomagnetic,
Barometer, Gyro, Geomagnetic,
Light Sensor, Light Sensor,
Geomagnetic, Light Light Sensor,
Optical Heart Optical Heart
Sensor, Optical Heart Optical Heart
Sensors Rate, Electrical Rate, Electrical
Rate, Electrical Rate, Electrical
heart, heart,
heart, Bioelectrical heart,
Bioelectrical Bioelectrical
Impedance Analysis Bioelectrical
Impedance Impedance
Sensor Impedance
Analysis, Hall Analysis, Hall
Analysis Sensor
Sensor Sensor
MP3, M4A, 3GA, AAC, MP3, M4A, 3GA, MP3, M4A, 3GA, MP3, M4A, 3GA,
Audio Playing Format OGG, OGA, WAV, AAC, OGG, OGA, AAC, OGG, OGA, AAC, OGG, OGA,
AMR, AWB WAV, AMR, AWB WAV, AMR, AWB WAV, AMR, AWB

 Specifications of Galaxy Watch4 & Galaxy Watch4 Classic (LTE)

Parameter SM-R875F SM-R865F SM-R895F SM-R885F

(LTE) (LTE) (LTE) (LTE)
Network/Bearer
SIM size Embedded-SIM Embedded-SIM Embedded-SIM Embedded-SIM
3G WCDMA, 4G LTE 3G WCDMA, 4G 3G WCDMA, 4G 3G WCDMA, 4G
Infra
FDD LTE FDD LTE FDD LTE FDD
B1(2100), B5(850), B1(2100), B5(850), B1(2100), B5(850), B1(2100), B5(850),
3G UMTS
B8(900) B8(900) B8(900) B8(900)
B1(2100), B3(1800), B1(2100),B3(1800), B1(2100),B3(1800), B1(2100),B3(1800),
B5(850), B7(2600), B5(850),B7(2600), B5(850),B7(2600), B5(850),B7(2600),
4G LTE B8(900), B20(800), B8(900),B20(800), B8(900),B20(800), B8(900),B20(800),
B28(700) B28(700) B28(700) B28(700)

Page 3 of 14
Excellent Service Guide
SWA CS Team
Title ESG20210903 Information on Newly Launched Galaxy Watch4
Series & Galaxy Buds2
ESG Date Sep 03, 2021 Requester CSA-Content
ESG Type Quick Technical Information Product / Model HHP

Parameter SM-R875F (LTE) SM-R865F (LTE) SM-R895F (LTE) SM-R885F (LTE)

Connectivity
GPS, Glonass, Beidou, GPS, Glonass, GPS, Glonass, GPS, Glonass,
Location Technology
Galileo Beidou, Galileo Beidou, Galileo Beidou, Galileo
802.11 a/b/g/n 802.11 a/b/g/n 802.11 a/b/g/n 802.11 a/b/g/n
Wi-Fi
2.4+5GHz 2.4+5GHz 2.4+5GHz 2.4+5GHz
NFC Yes Yes Yes Yes
Bluetooth Version Bluetooth v5.0 Bluetooth v5.0 Bluetooth v5.0 Bluetooth v5.0
Display
Technology (Main
Super AMOLED Super AMOLED Super AMOLED Super AMOLED
Display)
Size (Main Display) 1.4” 1.2” 1.4” 1.2”
Resolution (Main
450 x 450 450 x 450 396 x 396 396 x 396
Display)
Processor
CPU Speed 1.18GHz 1.18GHz 1.18GHz 1.18GHz
CPU Type Dual-Core Dual-Core Dual-Core Dual-Core
Memory
RAM Size (GB) 1.5 GB 1.5 GB 1.5 GB 1.5 GB
ROM Size (GB) 16 GB 16 GB 16 GB 16 GB
Battery
Standard Battery
350mAh 240mAh 361mAh 247mAh
Capacity
Removable No No No No
General Information
Wear OS Powered by Wear OS Powered Wear OS Powered Wear OS Powered
OS
Samsung by Samsung by Samsung by Samsung
Accelerometer, Accelerometer,
Accelerometer,
Barometer, Gyro, Barometer, Gyro,
Accelerometer, Barometer, Gyro,
Geomagnetic, Light Geomagnetic, Light
Barometer, Gyro, Geomagnetic, Light
Sensor, Optical Sensor, Optical
Geomagnetic, Light Sensor, Optical
Heart Rate, Heart Rate,
Sensors Sensor, Optical Heart Heart Rate,
Electrical heart, Electrical heart,
Rate, Electrical heart, Electrical heart,
Bioelectrical Bioelectrical
Bioelectrical Impedance Bioelectrical
Impedance Impedance
Analysis Sensor Impedance Analysis
Analysis, Hall Analysis, Hall
Sensor
Sensor Sensor

Page 4 of 14
Excellent Service Guide
SWA CS Team
Title ESG20210903 Information on Newly Launched Galaxy Watch4
Series & Galaxy Buds2
ESG Date Sep 03, 2021 Requester CSA-Content
ESG Type Quick Technical Information Product / Model HHP
 Specifications of Galaxy Buds2

Parameter SM-R177N
Connectivity
Bluetooth Version Bluetooth v5.2

Bluetooth Profiles A2DP,AVRCP,HFP

General Information
Compatible Specification of Smartphone
Android 7.0 ↑ , 1.5GB ↑
(Android)*
Charging Case, Earbuds, Quick Start Guide,
Package Contents
USB Type-C, Ear Tips 2 sets (S, L)
6-axis sensor (Accelerometer, Gyro), Touch
Sensors sensor, Hall sensor, Audio Accelerometer
sensor, Proximity sensor
Bixby Connection Yes
Battery
Removable No
Battery Capacity (Earbud) 61 mAh
Battery Capacity (Cradle) 472 mAh
Audio and Video
Number of MIC 6
Active Noise Cancellation Yes
Ambient Sound Yes
Physical specification
Earbud Dimension (HxWxD) (in mm) 20.9 x 17 x 21.1
Earbud Weight 5g
Case Dimension (HxWxD) (in mm) 27.8 x 50.2 x 50
Case Weight 41.2g

*Note: Android Smartphones that have Android OS 7.0 or higher and RAM 1.5GB or above.
Page 5 of 14
Excellent Service Guide
SWA CS Team
Title ESG20210903 Information on Newly Launched Galaxy Watch4
Series & Galaxy Buds2
ESG Date Sep 03, 2021 Requester CSA-Content
ESG Type Quick Technical Information Product / Model HHP
 Key Features of Galaxy Watch4 & Galaxy Watch4 Classic
BODY COMPOSITION
Track your fitness progress with our first smartwatch series that
conveniently measures body composition. Get to know your body fat
percentage, skeletal muscle, body water and more to achieve your
goals. The Samsung BioActive Sensor and our fastest chip brings the
biggest innovation to Galaxy Watch yet.
Women’s Health
Record menstrual cycle and symptoms Predict next period based on
partner’s algorithm. Sync data and manage on Samsung Health.
Fall Detection
The Galaxy Watch4 & Galaxy Watch4 Classic can
detect hard falls and send alerts for help, with
detailed location of the user.

Blood Oxygen In Sleep

The Galaxy Watch4 & Galaxy Watch4 Classic measures your
blood oxygen levels by measuring the concentration of
oxygen in your blood. As the Blood Oxygen measurement is
closely related to lung conditions, you can keep track of
your health condition, including your lungs.

Snoring Detection
The Galaxy Watch4 & Galaxy Watch4 Classic recognizes and
logs snoring while sleeping. Users can check the time when
they snored and whether sleep was interrupted by snoring.

BP (Blood Pressure)
BP can be easily measured on your wrist and the results can be recorded in
‘Samsung Health’ for consistent tracking.

Page 6 of 14
Excellent Service Guide
SWA CS Team
Title ESG20210903 Information on Newly Launched Galaxy Watch4
Series & Galaxy Buds2
ESG Date Sep 03, 2021 Requester CSA-Content
ESG Type Quick Technical Information Product / Model HHP

ECG (Electrocardiography)
. ECG detects irregular heartbeats.
. Medical history is traceable on mobile devices.
. ECG data recorded in ‘Samsung Health’ can be shared with doctors.

 Key Features of Galaxy Buds2

ANC (Active Noise Cancellation)
Two microphones detect ambient noise while Active
Noise Canceling blocks unwanted sound.
Background noise can be reduced up to 98% to keep
you fully immersed in your music, games, audio
books, and your favorite podcasts.

Ambient sound mode

LV 3
The Galaxy Buds2 gives you the option of 3-level volume control LV 2
More natural sound with reduced latency.
(3.2ms on Buds+ → 0.5ms on Buds2) LV 1

Auto Switch
When someone calls you while watching a movie on
your Galaxy Tab, the Galaxy Buds2 automatically
connects to your other Galaxy device (i.e., watch,
smartphone) and returns to movie when your call is
completed.

Quick Buds control on Galaxy Watch

Buds controller on the Galaxy Watch gives you
convenient access to setting noise control & checking
battery power during your exercise.

Page 7 of 14
Excellent Service Guide
SWA CS Team
Title ESG20210903 Information on Newly Launched Galaxy Watch4
Series & Galaxy Buds2
ESG Date Sep 03, 2021 Requester CSA-Content
ESG Type Quick Technical Information Product / Model HHP

 SVC Technical Information of Galaxy Watch4 Series

Device Layout of Galaxy Watch4

Device Layout of Galaxy Watch4 Classic

Service Jig list for Galaxy Watch4

Item Code
SM-R860N & SM-R865F: GH81-21191A
POGO Jig
SM-R870N & SM-R875F : GH81-21192A
WRT TEST KIT Vacuum PAD GH81-21206A
Part codes may vary
Page 8 of 14
Excellent Service Guide
SWA CS Team
Title ESG20210903 Information on Newly Launched Galaxy Watch4
Series & Galaxy Buds2
ESG Date Sep 03, 2021 Requester CSA-Content
ESG Type Quick Technical Information Product / Model HHP
Service Jig list for Galaxy Watch4 Classic

Item Code
SM-R890N & SM-R895F: GH81-21194A
POGO Jig
SM-R880N & SM-R885F: GH81-21193A
SM-R890N & SM-R895F: GH81-21198A
Front Press Pad
SM-R880N & SM-R885F: GH81-21197A
WRT TEST KIT Vacuum PAD GH81-21206A

Calibration items for Galaxy Watch4 Calibration items for Galaxy Watch4 Classic

BIA Cal.  BIA Cal. 

Magnetic Sensor Cal. X Magnetic Sensor Cal. 

Software update
The Watch can be updated directly to the latest software using the 'firmware over
the-air' (FOTA) service. You can also change the settings using the Galaxy
Wearable app.

 Launch the Galaxy Wearable app on your

Mobile device.

 Tap Watch settings → Watch software update

 Go to Settings screen > tap Software update

on Watch.

Part codes may vary

Page 9 of 14
Excellent Service Guide
SWA CS Team
Title ESG20210903 Information on Newly Launched Galaxy Watch4
Series & Galaxy Buds2
ESG Date Sep 03, 2021 Requester CSA-Content
ESG Type Quick Technical Information Product / Model HHP
 SVC Technical Information of Galaxy Buds2
Device Layout of Galaxy Galaxy Buds2
Cradle
Earbud

How to wear Galaxy Buds2 properly

Step 1. Hold the earbuds and remove them from the

charging case.
Step 2. Check the left and right imprinted marks on each
earbud.
Step 3. Put the earbuds into your ears until they fit
comfortably. The touch-sensitive sensors will detect that
you are wearing the earbuds, and the earbuds will emit a
sound informing you that they are detected.

Note:
 Do not put the earbuds in your ears without
ear tips. Doing so can hurt your ears.
 Do not pull the ear tip excessively when you
attach or detach it. The ear tip may tear.
 Do not press the ear tip excessively or twist
it. The ear tip can get damaged.

Page 10 of 14
Excellent Service Guide
SWA CS Team
Title ESG20210903 Information on Newly Launched Galaxy Watch4
Series & Galaxy Buds2
ESG Date Sep 03, 2021 Requester CSA-Content
ESG Type Quick Technical Information Product / Model HHP
Indicator light of Galaxy Buds2

Indicator light of Earbud

Colour Status
Continuously red Charging
Continuously green Fully charged
Charging is blocked due to
Blinks red
abnormal temperature

Earbud battery
Indicator light of Charging case indicator light
Colour Status
Continuously red Charging
Continuously green Fully charged
Charging has been blocked
Blinks red (rapid pace)
due to abnormal temperature
Blinks red (after closing the
Battery power below 10%
charging case)
Red (Stays for 5 seconds Battery power between 10% Charging case battery
after closing the charging case) and 29% Indicator light
Yellow (Stays for 5 seconds Battery power is between
after closing the charging case) 30% and 59%

Green (Stays for 5 seconds Battery power is more than

after closing the charging case) 60%

Note: When the charging case battery indicator light glows red in color, it indicates that the external
power is cut off (during charging). When it does not glow, disconnect the charger from the charging
case and reconnect it. The charging case battery indicator light will turn on only after inserting the
earbuds into the charging case and closing it.

Page 11 of 14
Excellent Service Guide
SWA CS Team
Title ESG20210903 Information on Newly Launched Galaxy Watch4
Series & Galaxy Buds2
ESG Date Sep 03, 2021 Requester CSA-Content
ESG Type Quick Technical Information Product / Model HHP

How to Pair Galaxy Buds2

1. Open the charging cradle.
2. Touch and hold both earbuds for 7 seconds or more.
3. The earbud battery indicator light will blink green in color and turn off, and the earbuds will
be paired.

PUI Operation Method- Streaming mode (Connection between phone & BT)

Page 12 of 14
Excellent Service Guide
SWA CS Team
Title ESG20210903 Information on Newly Launched Galaxy Watch4
Series & Galaxy Buds2
ESG Date Sep 03, 2021 Requester CSA-Content
ESG Type Quick Technical Information Product / Model HHP
 FAQs of Galaxy Watch4 & Galaxy Watch4 Classic
Q1: Is the Galaxy Watch4 series water-resistant?
Ans: Yes, It is water and dust resistant.

Q2: Is the Galaxy Watch4 series compatible with iOS devices?

Ans: The Watch4 series is compatible with Android devices OS 6.0 (M OS) or higher, RAM 1.5GB above
only (iOS-not supported).

Q3: When I rotate the bezel of Galaxy Watch4 Classic, it interferes with the compass. Is it a defect?
Ans: This is not a defect. In the Galaxy Watch4 Classic model, a rotating bezel can affect the accuracy of
the compass. Please rotate the device in different directions to bring it back to normal.

Q4: I have heard that micro current goes through my body for measuring body composition. Is it
harmful?
Ans: A low electric current goes through your body for measuring your body composition. Although it is
harmless to humans, do not measure your body composition if you are pregnant.

Q5: When the screen is off and light hits the watch, the surface color appears to be changed. Why does
this happen?
Ans: Corning Gorilla Glass DX+ used in the Galaxy Watch4 series provides superior scratch resistance and
anti-reflection feature compared to standard glass. These characteristics of Corning Gorilla Glass DX+
can reflect a variety of colors when light hits it.

 FAQs of Galaxy Buds2

Q1: Why does noise come from the ANC on a moving bus?
Ans: This ca happen with any ANC earbuds.

Q2: Why does ANC turn off automatically when music is played?
Ans: ANC works only when 'Wear Detection' is activated on both earbuds.

Q3: Why is there a difference between battery drain time in the left and right earbuds?
Ans: Battery consumption cannot be exactly the same for both earbuds, it can differ by 5%.

Q4: Why has my battery life reduced significantly?

Ans: Batteries are consumable items, thus the battery life reduces over a period of time.

Q5: I tapped once, but the device received a double tap?

Ans: It happens when the touch area gets covered by a part of your ear.

Page 13 of 14
Excellent Service Guide
SWA CS Team
Distribution List : CS Portal

Job Role Applicable Applicable

HO001~HO - SWA CS Team  BO002 ~ BO – Branch service(SAARC) 

HO002~HO - Service operation group  CC01 ~ CCC – Manager 

HO003~HO - Technical support group  CC002 ~ CCC – Others 
HO004~HO - Parts operation group  CC03 ~ CCC - TA(AV)

HO005~HO - CS academy group  CC04 ~ CCC - TA(HA)

HO006~HO - Customer experience group  CC05 ~ CCC - TA(IT)

HO007~HO - Strategic planning group CC06 ~ CCC - TA(HHP) 

HO008~HO - Biz Process innovation group CC07 ~ CCC - TA(HME)

HO009~HO - Channel support group CC08 ~ CCC - TA(B2B)

HO010~HO - SVC administration group CC09 ~ CCC - Dealer Hotline 

BO001 ~ BO – Branch service(India)  CC010 ~ CCC - Happy Call

Distribution List : G-SPN

Job Role Applicable Job Role Applicable

P101 ~ Partner(HHP) - Center Manager  P116 ~ Partner - Engineer(HME)

P102 ~ Partner(HHP) - Administration  P117 ~ Partner - Engineer(Demo)

P103 ~ Partner(HHP) - Parts Controller  P118 ~ Partner - Engineer(Installation)

P104 ~ Partner(HHP) - SVC Tracking  P201 ~ Partner(RB) - Center Manager 

P105 ~ Partner(HHP) - Engineer Supervisor  P202 ~ Partner(RB) - Administration

P106 ~ Partner(HHP) - Engineer  P203 ~ Partner(RB) - Parts Controller

P107 ~ Partner - Center Manager  P204 ~ Partner(RB) - SVC Tracking

P108 ~ Partner – Administration P205 ~ Partner(RB) - Engineer Supervisor 

P109 ~ Partner - Parts Controller P206 ~ Partner(RB) - Engineer 

P110 ~ Partner - SVC Tracking P301 ~ Partner(L4) - Center Manager 

P111 ~ Partner - Engineer Supervisor  P302 ~ Partner(L4) - Administration

P112 ~ Partner - Engineer(AV) P303 ~ Partner(L4) - Parts Controller

P123 ~ Partner - Engineer(HA) P304 ~ Partner(L4) - SVC Tracking 

P114 ~ Partner - Engineer(IT) P305 ~ Partner(L4) - Engineer Supervisor 

P115 ~ Partner - Engineer(HHP)  P306 ~ Partner(L4) - Engineer 

Page 14 of 14