Excellent Service Guide

SWA CS Team
Title ESG20220901 Information on Newly Launched Galaxy Watch5,
Watch5 Pro & Buds2 Pro
ESG Date Sep 01, 2022 Requester CSA-Content
ESG Type Quick Technical Information Product / Model MX
 Purpose:
To educate all MSCs and MX engineers about the specifications, key features, SVC technical
information, disassembly/ assembly and FAQs on Galaxy Watch5, Watch5 Pro & Buds2 Pro,
Samsung’s newly launched models.
 Guidelines:
These devices have been launched with the technical specifications provided below. We have
compared them with the existing models.

Galaxy Watch5 Pro Galaxy Watch5 Pro Galaxy Watch5 Galaxy Watch5 Galaxy Buds2
SM-R920N SM-R925F SM-R910N & SM-R915F & Pro
(BT & Wi-Fi) (LTE) SM-R900N SM-R905F SM-R510N
(BT & Wi-Fi) (LTE)

SM-R920N, SM-R910N & SM-R900N

Model Code* Display RAM ROM Battery
SM-R920N 1.4” , Super AMOLED 1.5 GB 16 GB 590mAh
SM-R910N 1.4” , Super AMOLED 1.5 GB 16 GB 410mAh
SM-R900N 1.2” , Super AMOLED 1.5 GB 16 GB 284mAh
SM-R890N 1.4” , Super AMOLED 1.5 GB 16 GB 361mAh
SM-R925F, SM-R915F & SM-R905F
Model Code* Display RAM ROM Battery
SM-R925F 1.4” , Super AMOLED 1.5 GB 16 GB 590mAh
SM-R915F 1.4” , Super AMOLED 1.5 GB 16 GB 410mAh
SM-R905F 1.2” , Super AMOLED 1.5 GB 16 GB 284mAh
SM-R895F 1.4” , Super AMOLED 1.5 GB 16 GB 361mAh
SM-R510N
Model Code* Battery Capacity (Ear bud) Battery Capacity (Case) Bluetooth version
SM-R510N 61mAh 515mAh 5.3
SM-R177N 61mAh 472mAh 5.2
* The highlighted models are newly launched .* Other models in the chart are for comparison.
Page 1 of 11
Excellent Service Guide
SWA CS Team
Title ESG20220901 Information on Newly Launched Galaxy Watch5,
Watch5 Pro & Buds2 Pro
ESG Date Sep 01, 2022 Requester CSA-Content
ESG Type Quick Technical Information Product / Model MX
 Specifications of Galaxy Watch5 Pro & Galaxy Watch5
Parameter SM-R920N/ SM-R925F SM-R910N/ SM-R915F SM-R900N/ SM-R905F
Processor
CPU Speed 1.18GHz 1.18GHz 1.18GHz
CPU Type Dual-Core Dual-Core Dual-Core
Display
Technology (Main
Super AMOLED Super AMOLED Super AMOLED
Display)
Size (Main Display) 1.4" (34.6mm) 1.4" (34.6mm) 1.2" (30.4mm)
Resolution (Main
450 x 450 450 x 450 396 x 396
Display)
Connectivity
GPS, Glonass, Beidou, GPS, Glonass, Beidou, GPS, Glonass, Beidou,
Location Technology
Galileo Galileo Galileo
Wi-Fi 802.11 a/b/g/n 2.4+5GHz 802.11 a/b/g/n 2.4+5GHz 802.11 a/b/g/n 2.4+5GHz
NFC Yes Yes Yes
Bluetooth Version Bluetooth v5.2 Bluetooth v5.2 Bluetooth v5.2
Memory
RAM Size (GB) 1.5GB 1.5GB 1.5GB
ROM Size (GB) 16GB 16GB 16GB
Battery
Battery Capacity 590mAh 410mAh 284mAh
Removable No No No
General Information
Wear OS Powered by Wear OS Powered by Wear OS Powered by
OS
Samsung Samsung Samsung
Accelerometer, Accelerometer, Accelerometer,
Barometer, Bioelectrical Barometer, Bioelectrical Barometer, Bioelectrical
Impedance Analysis Impedance Analysis, Impedance Analysis,
Sensors Sensor, Electrical Heart, Electrical Heart, Gyro, Electrical Heart, Gyro,
Gyro, Geomagnetic, Geomagnetic, Light, Geomagnetic, Light,
Light, Optical Heart Rate Optical Heart Rate Optical Heart Rate
Sensor Sensor Sensor
MP3, M4A, 3GA, AAC, MP3, M4A, 3GA, AAC, MP3, M4A, 3GA, AAC,
Audio Playing Format OGG, OGA, WAV, AMR, OGG, OGA, WAV, AMR, OGG, OGA, WAV, AMR,
AWB AWB AWB
Page 2 of 11
Excellent Service Guide
SWA CS Team
Title ESG20220901 Information on Newly Launched Galaxy Watch5,
Watch5 Pro & Buds2 Pro
ESG Date Sep 01, 2022 Requester CSA-Content
ESG Type Quick Technical Information Product / Model MX
Network/Bearer (Only for SM-R925F, SM-R915F & SM-R905F)
SIM size Embedded-SIM Embedded-SIM Embedded-SIM
Infra 3G WCDMA, 4G LTE FDD 3G WCDMA,4G LTE FDD 3G WCDMA,4G LTE FDD
B1(2100), B5(850), B1(2100), B5(850), B1(2100), B5(850),
3G UMTS
B8(900) B8(900) B8(900)
B1(2100), B3(1800), B1(2100), B3(1800), B1(2100), B3(1800),
B5(850), B7(2600), B5(850), B7(2600), B5(850), B7(2600),
4G LTE
B8(900), B20(800), B8(900), B20(800), B8(900), B20(800),
B28(700) B28(700) B28(700)

 Specifications of Galaxy Buds2 Pro

Parameter SM-R510N
Connectivity
Bluetooth Version Bluetooth v5.3
Bluetooth Profiles A2DP, AVRCP, HFP
Auto Switch Yes
General Information
Accelerometer, Gyro Sensor, Hall Sensor, Proximity Sensor,
Sensors
Touch Sensor, VPU(Voice Pickup Unit)
Bixby Voice Wake-up Yes
Neck Stretch Reminder Yes
Battery
Removable No
Battery Capacity (Earbud) 61 mAh
Battery Capacity (Cradle) 515 mAh
Audio and Video
Speaker Custom Coaxial 2-way
Number of MIC 6 High-SNR (Signal-to-Noise Ratio)
Active Noise Cancellation Yes
360 Audio Yes
Audio Codec SSC (Samsung Seamless Codec) HiFi, AAC, SBC
Physical specification
Earbud/ Case Dimension (HxWxD) 21.6 x 19.9 x 18.7 mm/ 50.2 x 50.1 x 27.7 mm
Earbud/ Case Weight 5.5 g/ 43.4 g
Durability IPX7 Water resistance (Earbuds)
Page 3 of 11
Excellent Service Guide
SWA CS Team
Title ESG20220901 Information on Newly Launched Galaxy Watch5,
Watch5 Pro & Buds2 Pro
ESG Date Sep 01, 2022 Requester CSA-Content
ESG Type Quick Technical Information Product / Model MX
 Key Features of Galaxy Watch5 Pro & Galaxy Watch5
Bioelectrical Impedance Analysis Sensor (BIA)
Monitor everything from body fat percentage (BIA) to skeletal muscle weight.
All the personal feedback you need to track your progress to a healthier you.
ECG (Electrocardiogram)
Monitor your heart condition on your phone with the data, synced from
the watch.
BP (Blood Pressure)
Check up your vital signs & blood pressure, everyday from your wrist.

Optical Heart Rate Sensor

Monitor your heart rate and track your cardiovascular health to detect
unusual heart rates.

Fitness Tracking
Working out? Your watch counting your steps, calories, and even your routines.
It even supports over 90 exercises that you can track from your watch.
Battery
It takes about 30 minutes to go from 0% up to 45% charge. Yes, you read that
right. With a bigger battery than its predecessors and fast charging, you're
ready to go in no time.

Durability & Water Protection

Introducing our durable Galaxy Watch. Water-resistant, with a harder front
display made with premium Sapphire Crystal that's 1.6 times stronger against
scratches. Just about anything your day dishes out.

Route Target & Track Back

Go the distance, then use Track Back to return right back where you started. Staying
on track is easy thanks to voice or vibration-guided turn-by-turn navigation for
cyclists and hikers.
Page 4 of 11
Excellent Service Guide
SWA CS Team
Title ESG20220901 Information on Newly Launched Galaxy Watch5,
Watch5 Pro & Buds2 Pro
ESG Date Sep 01, 2022 Requester CSA-Content
ESG Type Quick Technical Information Product / Model MX
 Key Features of Galaxy Buds2 Pro
1 High ALL(3) High
ANC (Active Noise Cancellation) SNR Mic SNR Mic

40 %
With 3 high SNR (Signal-to-Noise Ratio) microphones, Buds Pro
Galaxy Buds2 Pro tracks and eliminates more outside
sound - even soft sounds like wind.
Buds2 Pro
upgrade
24-bit Hi-Fi audio
24bit 24bit
SSC Hi-Fi
cording
SSC Hi-Fi
cording
The upgraded Samsung Seamless Codec encodes the full 24-bit
audio and is decoded via Galaxy Buds2 Pro, maintaining that same
24-bit high-quality sound.

360 Audio
With Intelligent 360 Audio, the sound feels more realistic. The 360 Audio
algorithms with Direct multichannel (5.1ch / 7.1ch / Dolby Atmos) and
Enhanced Dolby Head Tracking make every movement stay in sync - creating
an immersive experience.

Connectivity & Auto Switch

Auto Switch on Samsung Galaxy Buds2 Pro intelligently
detects mobile activity and seamlessly shifts its connection to
your Samsung Galaxy phone, tablet and watch.

Battery (Earbuds/Total)
61mAh / 515mAh
Get up to 5 hrs of continuous playtime with ANC activated 5/18Hr (ANC On )
and up to 18 hrs in the cradle. 8/29Hr (ANC Off)

Neck Stretch Reminder

Buds2 Pro alerts if you maintain bad posture for more than 10min.
using smartphone and suggests light stretch to prevent pain.

Page 5 of 11
Excellent Service Guide
SWA CS Team
Title ESG20220901 Information on Newly Launched Galaxy Watch5,
Watch5 Pro & Buds2 Pro
ESG Date Sep 01, 2022 Requester CSA-Content
ESG Type Quick Technical Information Product / Model MX

 SVC Technical Information of Galaxy Watch5 Pro & Galaxy Watch5

Service Jig list for Galaxy Watch5 Pro & Galaxy Watch5
Item Code* Item Code*
SM-R915F & SM-R910N: GH81-22749A WRT JIG GH81-20371A
POGO Jig SM-R905F & SM-R900N: GH81-22748A
SM-R925F & SM-R920N: GH81-22749A Blue MLC GH81-19956A

Calibration items for Galaxy Watch5 Pro & Galaxy Watch5

BIA Cal. 
Magnetic Sensor Cal. X

Software update
The Watch can be updated to the latest software using the 'firmware over the-air'
(FOTA) service. You can also change the settings using the Galaxy Wearable app.

 Launch the Galaxy Wearable app on your

Mobile device.

 Tap ‘Watch settings’ → ‘Watch software update’

 Go to ‘Settings’ screen > tap ‘Software update’

on Watch.

Page 6 of 11 *Part codes may vary

Excellent Service Guide
SWA CS Team
Title ESG20220901 Information on Newly Launched Galaxy Watch5,
Watch5 Pro & Buds2 Pro
ESG Date Sep 01, 2022 Requester CSA-Content
ESG Type Quick Technical Information Product / Model MX
 SVC Technical Information of Galaxy Buds2 Pro
Device Layout of Galaxy Buds2 Pro

 Disassemble and Assemble Galaxy Watch5 Pro and Galaxy Watch5

Kindly refer the videos mentioned below on GSPN/CS portal to understand disassembly and
assembly process of Samsung Galaxy Watch5 Pro and Galaxy Watch5.

Video Title of Galaxy Watch5 Pro

How to Disassemble Samsung Galaxy Watch5 Pro Ver English (MX Video)
How to Assemble Samsung Galaxy Watch5 Pro Ver English (MX Video)
Video Title of Galaxy Watch5
How to Disassemble Samsung Galaxy Watch5 Ver English (MX Video)
How to Assemble Samsung Galaxy Watch5 Ver English (MX Video)

Kindly use the path mentioned below to download the above videos
Path: GSPN Knowledge Engineer Training Video Enter subject Search Download

Page 7 of 11
Excellent Service Guide
SWA CS Team
Title ESG20220901 Information on Newly Launched Galaxy Watch5,
Watch5 Pro & Buds2 Pro
ESG Date Sep 01, 2022 Requester CSA-Content
ESG Type Quick Technical Information Product / Model MX
Indicator light of Galaxy Buds2 Pro

Indicator light of Earbud

Colour Status
Continuously red Charging
Continuously green Fully charged Earbud battery
indicator light
Charging is blocked due to
Blinks red
abnormal temperature

Indicator light of Charging case

Colour Status
Continuously red Charging
Continuously green Fully charged
Charging has been blocked
Blinks red (rapid pace)
due to abnormal temperature
Blinks red (after closing the Charging
Battery power below 10% case battery
charging case)
Indicator
Red (Stays for 5 seconds Battery power between 10% light
after closing the charging case) and 29%

Yellow (Stays for 5 seconds Battery power is between

after closing the charging case) 30% and 59%

Green (Stays for 5 seconds Battery power is more than

after closing the charging case) 60%

Note: When the charging case battery indicator turns red in color, it indicates that the external power is
cut off (during charging). If it does not glow, disconnect the charger from the charging case and
reconnect it. The charging case battery indicator light will turn on only after inserting the earbuds into
the charging case and closing it.
Page 8 of 11
Excellent Service Guide
SWA CS Team
Title ESG20220901 Information on Newly Launched Galaxy Watch5,
Watch5 Pro & Buds2 Pro
ESG Date Sep 01, 2022 Requester CSA-Content
ESG Type Quick Technical Information Product / Model MX

How to Pair Galaxy Buds2 Pro

1. Open the charging cradle.
2. Touch and hold both earbuds for 7 seconds or more.
3. The earbuds battery indicator light will blink green in color and turn off, and the earbuds will
be paired.

PUI Operation Method- Streaming mode (Connection between phone & BT)

Page 9 of 11
Excellent Service Guide
SWA CS Team
Title ESG20220901 Information on Newly Launched Galaxy Watch5,
Watch5 Pro & Buds2 Pro
ESG Date Sep 01, 2022 Requester CSA-Content
ESG Type Quick Technical Information Product / Model MX
 FAQs of Galaxy Watch5 Pro & Galaxy Watch5
Q1: Is the Galaxy Watch5 series water-resistant?
Ans: Yes, it is water-resistant and dust-resistant.

Q2: How can I use Fall Detection feature?

Ans: Go to Galaxy Wearable app > Watch settings > Advanced features > SOS > Turn on ‘When hard fall
detected’ (It is set to ‘Off’ by default, so set it to ‘on’).

Q3: How can I use Women's Health feature?

Ans: Go to Samsung Health app on your Watch> Select "Manage items" at bottom > Add "Women's health"
Go to Samsung Health app on your Watch5> Select "Women's health"

Q4: I have heard that micro current passes through my body for measuring body composition. Is it
harmful?
Ans: Yes, a low electric current can pass through your body for measuring your body composition.
Although it is harmless to humans, do not measure your body composition if you are pregnant.

Q5: Does Galaxy Watch5 Series have any voice assistant?

Ans: The Galaxy Watch5 Series has both Bixby and Google Assistant.

Q6: Is the Galaxy Watch5 series compatible with iOS devices?

Ans: The Watch5 series is compatible with Android devices OS 6.0 (M OS) or higher, RAM 1.5GB above
only (iOS-not supported).

 FAQs of Galaxy Buds2 Pro

Q1: Why does noise come from the ANC earbuds on a moving bus?
Ans: This can happen with any ANC earbuds.

Q2: Why does ANC turn off automatically when music is played?
Ans: ANC works only when 'Wear Detection' is activated on both earbuds.

Q3: Why is there a difference between battery drain time in the left and right earbuds?
Ans: Battery consumption cannot be exactly the same for both earbuds, it can differ by 5%.

Q4: Why has the battery life of the earbuds reduced significantly?
Ans: Batteries are consumable items, thus the battery life reduces over a period of time.

Q5: I tapped once, but the device received a double tap?

Ans: It happens when the touch area gets covered by a part of your ear.
Page 10 of 11
Excellent Service Guide
SWA CS Team
Distribution List : CS Portal

Job Role Applicable Applicable

HO001~HO - SWA CS Team  BO002 ~ BO – Branch service(SAARC) 

HO002~HO - Service operation group  CC01 ~ CCC – Manager 

HO003~HO - Technical support group  CC002 ~ CCC – Others 
HO004~HO - Parts operation group  CC03 ~ CCC - TA(AV)

HO005~HO - CS academy group  CC04 ~ CCC - TA(HA)

HO006~HO - Customer experience group  CC05 ~ CCC - TA(IT)

HO007~HO - Strategic planning group CC06 ~ CCC - TA(HHP) 

HO008~HO - Biz Process innovation group CC07 ~ CCC - TA(HME)

HO009~HO - Channel support group CC08 ~ CCC - TA(B2B)

HO010~HO - SVC administration group CC09 ~ CCC - Dealer Hotline 

BO001 ~ BO – Branch service(India)  CC010 ~ CCC - Happy Call

Distribution List : G-SPN

Job Role Applicable Job Role Applicable

P101 ~ Partner(HHP) - Center Manager  P116 ~ Partner - Engineer(HME)

P102 ~ Partner(HHP) - Administration  P117 ~ Partner - Engineer(Demo)

P103 ~ Partner(HHP) - Parts Controller  P118 ~ Partner - Engineer(Installation)

P104 ~ Partner(HHP) - SVC Tracking  P201 ~ Partner(RB) - Center Manager 

P105 ~ Partner(HHP) - Engineer Supervisor  P202 ~ Partner(RB) - Administration

P106 ~ Partner(HHP) - Engineer  P203 ~ Partner(RB) - Parts Controller

P107 ~ Partner - Center Manager  P204 ~ Partner(RB) - SVC Tracking

P108 ~ Partner – Administration P205 ~ Partner(RB) - Engineer Supervisor 

P109 ~ Partner - Parts Controller P206 ~ Partner(RB) - Engineer 

P110 ~ Partner - SVC Tracking P301 ~ Partner(L4) - Center Manager 

P111 ~ Partner - Engineer Supervisor  P302 ~ Partner(L4) - Administration

P112 ~ Partner - Engineer(AV) P303 ~ Partner(L4) - Parts Controller

P123 ~ Partner - Engineer(HA) P304 ~ Partner(L4) - SVC Tracking 

P114 ~ Partner - Engineer(IT) P305 ~ Partner(L4) - Engineer Supervisor 

P115 ~ Partner - Engineer(HHP)  P306 ~ Partner(L4) - Engineer 

Page 11 of 11