Quality Management System

ISO 9001

soniya.munir@lbs.uol.edu.pk
 Quality
• The quality of something can be determined by
comparing a set of inherent characteristics with a set
of requirements.
• If those inherent characteristics meet all requirements,
high or excellent quality is achieved.
• The customers' perception of the value of the
suppliers' work output
• The properties of products and/or services that are
valued by the consumer.
• A degree of excellence.
• The rate of what has been achieved of the process
requirements.
 QMS
• Is a set of interrelated or interacting elements
that organizations use to direct and control
how quality policies are implemented and
quality objectives are achieved.

• such as: satisfying the customer's quality

requirements.
 QC/ QA
• Quality control is a set of activities intended to
ensure that quality requirements are actually being
met.
• Quality assurance is a set of activities intended to
establish confidence that quality requirements will
be met.
• Quality control is the fulfilling quality requirements
• Quality assurance is the providing confidence that
quality requirements will be fulfilled
 Policy and procedures

• A procedure is a way of carrying out a process

or activity.

• According to ISO 9000, procedures may or

may not be documented. However, in most
cases, ISO 9001 expects you to document your
procedures.
 Audits
• An audit is an evidence gathering process. Audit
evidence is used to evaluate how well audit
criteria are being met.
• There are three types of audits: first-party,
second-party, and third-party audits. First-party
audits are internal audits. Second and third party
audits are external audits.
• A self-assessment is a comprehensive and
systematic review of an organization’s overall
maturity and is used to help achieve and sustain
organizational success.
 QMS
• 1- Develop your process.
• 2. Document your process.
• 3. Implement your process .
• 4. Maintain your process.
• 5. Monitor your process .
• 6. Measure your process .
• 7. Analyze your process.
• 8. Control your process .
• 9. Improve your process
 Principle 1
Customer Needs
Principle 2
Leadership