Professional Documents
Culture Documents
On
“Analysis of market potential for
Samsung CDMA Mobile in Mumbai Region”
Guided by:
A S Iyer
Professor of ISB&M (Viman Nagar)
Submitted by:
Supriya Kumari
Roll No: V2100
PGPBM(Marketing & Finance)
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ACKNOWLEDGEMENT
My Dissertation on the topic Samsung India Electronics Limited (SIEL)’ would not
have been possible and the learning experience would not have been the same
without the guidance and care of certain people. Here I would like to acknowledge
those important people.
Irrespective of all other benefits, it was the unconditional support and aid of my
family, which enabled me to achieve to the fullest extent of my endeavor.
I am also indebted to all the store manager/executive for their cooperation rendered
whiles my course of investigation. Now I conclude the passage with sincere thanks
to any and all, I may have forgotten to mention.
EXECUTIVE SUMMARY
The main objective of the survey was to know the position of Samsung in market
and present scenario of CDMA mobile market.
The project was done in coordination with the dealers of CDMA mobile market.
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CONTENTS Page
no.
1. Introduction 6
2. Project Design
13
A. Problem identification
14
B. Development of an approach to the problem
15
C. Research design formulation
17
D. Field work or data collection
18
E. Analysis of data.
19
3. Marketing View
35
A. Competitor analysis
36
B. SWOT Analysis
40
C. 5 Force model
41
4.
3
A. Conclusion And Recommendations
43
B. Questionnaire
47
C. Bibliography
49
2. Mission of company 8
4. Samsung handsets
10
6. Availability of handsets
17
4
8. Handset wise market share
18
1. INTRODUCTION
5
India is one of the fastest growing mobile markets in the world, having more than
400+ million mobile subscribers. Currently in India 2.5G and 2.75G are in the
existence in GSM Technology. Whereas another technology is CDMA (code
division multiple access), 3G is coming into the existence.
As per as mobile market in India is concerned there are number of GSM service
provider such as:
o Airtel
o Vodafone
o Idea
o BSNL
o TATA DOCOMO etc.
Whereas in CDMA there are few number of player as compare to GSM mobile,
such as:
o TATA (TTSL/TTML)
o Reliance India mobile
o Virgin
o MTS.
6
o Samsung
o LG
o Mototola
o Sony
o Haier
o Intex
o HTC
o I-star
o Chinese mobiles
B. Company Profile
7
INDIA
Samsung India is the hub for Samsung's South West Asia Regional operations. The
South West Asia Headquarters, under the leadership of Mr. J S Shin, President &
CEO, Samsung India which commenced its operations in India in December 1995
enjoys a sales turnover of over US$ 1Bn in just a decade of operations in the
country.
Samsung India Mobile a telecom equipment manufacturer, head office in New Delhi
and country head Mr. Sunil Dutt. Samsung has divided the mobile business in to
areas:
8
C. Vision Of Company
Samsung believe that through technology innovation today, we will find the
solutions we need to address the challenges of tomorrow.
It’s our aim to develop innovative technologies and efficient processes that create
new markets, enrich people’s lives and continue to make Samsung a trusted market
leader.
Mission of Company
9
D. Samsung CDMA Mobile Business
In CDMA segment Samsung is in market with two functional area that are:
Operator handsets.
Open handsets
10
E. Product Profile
11
12
2. PROJECT DESIGN
13
A. Problem identification / Objective
How a consumer choose a new CDMA handset, how does a CDMA mobile
consumer upgrade handset choice, it mean what features he/she wants in
handset.
14
In Indian Mobile CDMA Market the SAMSUNG CDMA mobile is in
growth stage.
Promotion test: By this study we would know what are the factors
that improve the sales of Samsung CDMA mobile handsets?
15
We have to visit the whole Mumbai: for the proper plan of action of the
project we divided the Mumbai into the following regions:
South Mumbai:
Central Mumbai:
Western Mumbai:
Thane:
Navi Mumbai:
Where to visit: Web worlds, TVH, TVS, Modern Trade, Retailers, and
Distributors.
Purpose of visit:
Plan of action:
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After that next 10 days is for data analysis and preparation of
reports.
29th October would be final submission day of reports and final
presentation at Samsung.
C. Research Design
Introduction
The research was conducted in Mumbai to find the market potential of CDMA
handsets. The study determines the future potential of CDMA handsets in a
booming economy where organization is going for new technologies in order to
maintain their supremacy over other.
Scope study
The internship was done under Samsung India Electronics Limited Mumbai. The
CDMA mobile market is going for a boom in world market. This study provides an
insight to the current scenario as well as the future trends of CDMA market. Thus it
can help to find out or to predict the future of CDMA in Indian market.
Sample Size
Limitations of Study
Lack of time
Constraints in getting appointments
Low awareness
Lack of time to cover all the accounts
D. Field work & Data Collection
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In the data collection phase I traveled extensively to try & cover maximum dealers
of CDMA market of Mumbai.
Following are the list of locations where I visited during data collection phase:
o Dahisar.
o Matunga
o Matunga Road
o Mahim
o Santacruz
o Fort
o CST
o Churchgate
o Kandivili
o Kurla
o Vile parle
o Thane
o Andheri
o Ghatkopar
o Dadar
o Borivali
o Bandra
o Malad
o Mulund
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3. ANALYSIS OF DATA
In this market survey, we have collected data from 132 dealers/retailers (sample
size) of Mumbai region. All data is base on the market research of the 132 retail
store.
SAMSUNG
LG
SPICE
HUAWEI
MICROMAX
HAIER
ZTE
NOKIA
OTHERS (INTEX, HTC, I-STAR etc.)
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Micromax In 25 shops 18.86 %
Above figure shows that Samsung is most preferred brand in CDMA mobile
handsets among all the brands.
The availability of Spice, Huawei and Haier is also good in CDMA market
with availability more than 50% mobile retail stores.
20
CDMA Mobile Market Share
Majority of CDMA mobile market share in stores vary between 20% - 40%.
21
Samsungs market share is high among all the brands. In majority of mobile
retail stores Samsungs CDMA mobile market share is half or more than
50%.
In most of the mobile stores Samsungs CDMA mobile market share is 30% -
40%.
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Comparative study of Market Share
As per the above figure the market share of Samsung and LG are overlaping
in some of the stores. It mean where demand of both the brand is equal.
The above figure indicated that LG and Samsung are the close competitors.
Somewhere LG is leading in CDMA market share, somewhere Samsung is
leading.
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Majority of availability of Spice mobile in retail stores is less than 20% of
market share.
Where as almost Samsungs market share in mobile stores is more than 20%.
Sales of Haier mobile are very good in some of mobile stores because of low
price of handsets available in Haier.
In some of the stores Haier mobile market share is more than 40%.
But its market share is less as compare to Samsung.
24
The above figure shows that Samsung is most preferred brand in the CDMA
segment by consumers.
The above tables shows the number of retail mobile stores where consumer demand
of each brand of handsets.
In brackets the percentage is given of consumer demand for each brand of handsets.
25
Extremly high Average Less No response or product is not
available
26
In more than 70% of stores Samsungs demand is high/very high.
27
Above figure shows consumer demand of Samsung CDMA mobile is very
high. In 61% of retail mobile stores consumer demand is very high.
Haier demand is also very good among the consumer because of low price
handsets.
Consumer pull
28
More than 50% of mobile retail stores in Mumbai where consumer pull for
Samsung CDMA handsets is very high.
Almost 80% of the mobile retail stores where consumer pull for the Samsung
mobile is satisfactory.
29
From the above graph we can conclude that after sales service of LG CDMA
mobile is some what better than Samsung CDMA mobile.
Distribution
30
no response
31
Note: This is conclusion concluded by Chi square test by SPSS software.
Only major component has taken.
High 4 38 14
Medium 2 25 9
Average - 4 -
There is very high consumer pull despite average after sales services.
In most of the shops after sales service is good but not very good despite this
consumer pull is high, where as in some shops after sales service is just
average but consumer pull is high.
32
Note: This is conclusion concluded by chi square test by SPSS software.
Only major component has taken.
Distribution
Consumer pull
High 29 26 3 1
Medium 24 14 1 -
Average 1 2 1 -
Very good distribution in some places but there is medium consumer pull.
33
Key challenges in CDMA facing by dealers.
Handsets:
Market:
It is main market for first time buyer.
Very good market for low income people.
Very limited selling of high range phones.
But Sales is increase day by day.
Good market for price range 900-3000 Rs phones.
Good Market because FM + color display is available in just 1300
Rs.
Some of the models are not coming in the market.
Nokia is not available in CDMA market, except single model.
Price:
CDMA is low price handset market.
Only 1k-2k models are in demand.
Very less selling of more than 3000 Rs handset.
LG/Haier is cheaper handsets.
Samsung is little bit costlier than LG/Haier.
Price of CDMA handsets are high compare to GSM handsets.
Recently price is increased that impacted the CDMA market.
High switching cost in CDMA.
Nokia is giving Bluetooth + Camera + FM in just 3000 Rs.
CDMA customer also expect it.
Price of CDMA handsets should reduce.
Network:
34
Reliance and TATA are doing good in CDMA market.
More operator should come in CDMA.
There are very limited plan and scheme are available in CDMA.
2k Rs model.
Better quality phones, sound quality should be like sony erriction and battery
quality should be like Nokia.
35
Only basic model should come in 700 Rs.
Generally customer asks for memory, how many songs can be stored.
More variant of slide phones and touch screen phones should available.
36
Key factor that motivate consumer to buy CDMA handsets
Customer wants better display, good battery backup, good sound quality.
Customer pays 1000 Rs for basic handsets, 1500 Rs for handsets with FM
and in 3000 Rs customer expects camera and memory.
Customer CDMA handsets feature and quality should better than GSM
handsets.
37
Key Factor that consumer consider while making 1st time handsets
purchase
Customer goes for basic models but if FM facility is there than prefer that.
Customer pays 1000 Rs for basic models and more than that amount they
expect FM.
Display of handsets and software of handsets is also play major role while
purchasing.
Other features like phone book memory at least 500 contacts storage should
be there.
38
Key Factor looked in handsets by consumer while upgrade of handsets
Attractive model look, thin model and light weight model customer want.
Customer goes for display quality, clarity of display and software used in
model.
Bluetooth is must.
39
Extra accessories like head phones, data cables CDs should provide by
company.
Handsets:
40
Every operator comes up with variety of handsets.
Price should reduce.
Offers / Marketing
4. MARKETING VIEW
Competitors Analysis
o LG
o Huawei
o Haier
41
o Micromax
o Nokia
o Spice
o Intex
o HTC
o I-Star
1. Product LG 3100
:
Name CDMA Handset
FM Radio Speaker 32 Polyphonic
Ringtones Long Battery Life,
1 e-mail 3 Way Calling and more..
42
2. Product LG 3500
:
Name CDMA Handset
LG 3500 Mobile phone comes with Reliance have the distinguish
Features as good battery backup ...
3. Product LG RD 3000
:
Name , CDMA Handset
Stylish looking bar type color phone High capacity battery 32
polyphonic rington ...
[ Read More ] [ Specifications ] [ Description ]
Category : CDMA Handsets
Brand : LG
Price Range : Rs. 1199* ( * approx. price)
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4. Product
: LG VX8300 Cellular Phone, CDMA Handset
Name
This slim and sleek VX8300 is built for serious mobile fun.
Exchange vCards ...
5. Product
: LG Chocolate VX8500 Cellular Phone CDMA Handset
Name
LGs mobile treat, the VX-8500 Chocolate offers minimalist-inspired
style and more…
Category : CDMA Handsets
Brand : LG
Price Range : Rs. 12000* ( * approx. price)
44
6. Product name : Haier Sumukha CDMA
5 Force Model
45
-
There are lot of competition in Indian telecom market ,Chinese mobile companies
are also entering into the sector. In Indian telecom market having more than 400+
million subscribers with 42% of teledensity, still there is lot of potential is
remaining.
Indian market is very price sensitive market. Awareness about the mobile is very
high so that bargaining power of the customer is also very high.
46
-
There if very high competition among the mobile equipment manufacturer. Chinese
companies also coming in Indian market.
SWOT Analysis
SWOT analysis of Samsung CDMA mobile:
Strength:
Weakness:
Opportunity:
47
Threats:
Conclusions
48
Camera (>=2 mp), memory (>=1GB), slide model are important factor that
influence the customer.
Samsung is most preferred brand among the consumers.
After sales service of Samsung CDMA mobile is average.
Recommendations
49
New functions should come in basic handsets.
Good quality of software should come in operator handsets.
At least some memory should also give to the operator handsets
Only basic model should come in 700 Rs.
QUESTIONNAIRE
Retailer
Name___________________________________________________________
Location______________________ Date______________
Time__________________
1.
a. Total Handset Sales : ____________________________
b. CDMA handset sales, total : _______________________
c. CDMA Handset Sales share in % of the following brands
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2. Please rank the following CDMA brand in terms of best consumer demand for the brands.
Others ________
3. What are the key Challenges that you are facing in CDMA?
4. What are the key motivators for you to sell particular CDMA handsets? Also Rank the order
of importance?
5. What are the key factors that motivate a consumer to buy a particular brand of CDMA
Handset? Also Rank the order of importance.
6. What are the key factors looked in handsets by a consumer who upgrades in CDMA?
7. WhatBrand
are the key factor that consumer
Consumer pull consider
After while making a first time
sales service handset
Distribution
purchase from an operator.
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LG ________ ___________ ___________
Samsung ________ ___________ ___________
Huwaei ________ ___________ ___________
ZTE ________ ___________ ___________
Spice ________ ___________ ___________
Haier ________ ___________ ___________
Other
9. What are the key steps any brand should take to increase the sales of CDMA handsets
from your shop?
Bibliography
www.samsung.com
www.themobilestore.com
www.mobileindia.com
www.spssinc.com
www.compareindia.com
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