Professional Documents
Culture Documents
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Sectors:
TOURISM, INFORMATION AND COMMUNICATIONS TECHNOLOGY,
PROCESSED FOOD AND BEVERAGES, METALS AND ENGINEERING,
HEAT VENTILATION REFRIGERATIONS AND AIR CONDITIONING,
CONSTRUCTION, AUTOMOTIVE, ELECTRONICS, AVIATION AND LAND
TRANSPORT.
Basic Competency:
Communications
Unit of Competency:
Participate in Workplace Communication
Module Title:
Participating in Workplace Communication
Use the Self-checks, Operation Sheets or Job Sheets at the end of each section to test
your own progress.
When you feel confident that you have had sufficient practice, ask your Trainer
to evaluate you. The results of your assessment will be recorded in your Progress
chart and Accomplishment Chart.
You need to complete this module before you can perform the next module
Provide Room Service.
Unit of Competency 6
1. Learning Outcome 1 7
2. Learning Experiences 8
3. Information Sheet 1: The Foundation of Communication 10
4. Information Sheet 2: The Functions of Communication 15
5. Information Sheet 3: Modes of Communication 21
6. Information Sheet 4: Terms, Memos and Notices 24
7. Learning Outcome 2 38
8. Information Sheet 1: Philippine English 39
9. Information Sheet 2: Forms of English Expressions 46
10. Learning Outcome 3 54
11. Information Sheet 1: Business Meetings and Protocols 55
12. Information Sheet 2: Tasks and Responsibilities 59
13. Learning Outcome 4 62
14. Information Sheet 1: Business Letters 64
15. Information Sheet 2: Technical Writing 72
16.. Information Sheet 3: Forms and Examples 80
INTRODUCTION:
This unit covers with the knowledge, skills and attitudes in participating in
workplace communications.
LEARNING OUTCOMES:
Assessment Criteria:
ASSESSMENT METHODS:
CONTENTS:
ASSESSMENT CRITERIA:
CONDITION:
ASSESSMENT METHOD:
2. Answer Self-Check 1.1-1 Compare your answers to the answer keys on 1.1-1 “
on “The Foundation of Communication” The Foundation of Communication” You are required
to get all answers correct. If not, read the
information sheets again to answer all the questions
correctly.
3. Read Information Sheet 1.1-2 on “ If you have some problem on the content of the
Language of Communication” information sheet don’t hesitate to approach your
facilitator.
If you feel that you are knowledgeable on the content
of the information sheet, you can now answer self
check provided in the module.
4. Answer Self-Check 1.1-2 Compare your answers to the answer keys on 1.1-2
on “Language of Communication” “Language of Communication. ” You are required to
get all answers correct. If not, read the information
sheets again to answer all the questions correctly.
Congratulations on a Job well done!!! You have now successfully completed the last
competency for this qualification and is now ready for the National Assessment. Good luck and
use what you have learned here well!!!
I. Learning Outcomes
References:
Values Statement:
Importance of Communication
1.
2.
3.
4.
5.
b. Presekntation
c. Lesson
For students to be equipped with proper knowledge, values and skills, a field of
experience and social interaction is necessary. In the many models of communication,
the Interactive Model is also a representation of this purpose. It presents that
communication is not only a two way process but it has a “field of experience” which
includes our cultural background, ethnicity, geographic location, extend of travel and -
general personal experiences (http://iact.com/?q=models).
Date Document No.
Developed: Issued by:
January 2011
Participate in
Workplace
Page 11
Communication
Developed by:
Passi
Justiniani, I.R, Revision #
TradeSchool 3, s. 2017
QA System
Principles of Communication Activity:
4. Anticipate objections
- You cannot expect everybody to easily agree with you on certain matters. It
is a normal thing to notice some people who would go against you with
what you are saying.
1. The Good Old Boy is referred to the experienced speaker who the audience is
familiar with. He may deliver good information but at times he may poorly delivered it.
2. The Entertainer is the speaker who uses anecdotes or hilarious stories in delivering
messages.
3. The Academic is the speaker who keeps an eye on the precision of the
presentation. He uses an organized outline and delivers the message as planned.
4. The Reader is the one who reads his script word for word. The speaker is prepared
of the message but at times, it can be technical, boring and difficult to understand.
5. The Snail is the one who drags his speech in a seemingly endless manner. He
tends to discuss each item thoroughly. He can be too detailed of the message but he
would not notice the time consumed for each discussion anymore.
6. The Gadgeteer is the person who uses every gimmick and technique in the
presentation. Too much visual aid, the speaker may lose sight of the message.
V. Activity
Advantages Disadvantages
1. 1.
2. 2.
3. 3.
4. 4.
VI. Evaluation
I. Identification: Write your answers on the space provided before the number.
________________1. It is an act between the sender and the receiver of the message.
________________2. It presents that communication is not only a two way process but
it has a “field of experience” which includes our cultural background, ethnicity,
geographic location, extend of travel and -general personal experiences.
V. TASK
Write a simple speech about your thoughts as a TESDA Trainee of Passi Trade School.
I. Learning Outcomes
III. Materials:
References:
Values Statement:
Thoughts to Ponder:
Cayanan and Chan (as cited in Chavez, et. al, 2012, pp. 37-38) that there are
major functions of communication such as utilitarian, aesthetic, and therapeutic.
Adopt/Adapt
Adopt (verb)
legally raise another’s child: to raise a child of other biological parents as if it
were your own, in accordance with formal legal procedures
to take the child of other person or parents as one’s own child.
Adapt (verb)
change to meet requirements: to change something to suit different conditions
or a different purpose
transitive and intransitive verb adjust to something: to become, or different
conditions
Cease/Seize
Cease (verb)
stop something: to put an end or stop to something
Seize (verb)
take hold of; appropriate; take control of ; arrest
to take advantage of
Childish/ Childlike
Date Document No.
Developed: Issued by:
January 2011
Participate in
Workplace
Page 16
Communication
Developed by:
Passi
Justiniani, I.R, Revision #
TradeSchool 3, s. 2017
QA System
Childish (adjective)
somewhat like child: characteristic of or suitable for a child
immature: regard as showing a lack of adult qualities such as emotional
restraint, seriousness, or good sense
Childlike (adjective)
having good qualities of child: like a child, especially in having a sweet,
innocent, unspoiled quality.
Innocent, pure, naïve, candid, uncomplicated, unsophisticated
Collaborate/Cooperate
Collaborate (verb)
To work together, especially on work of an intellectual nature.
Cooperate (verb)
To work jointly with others to some end; to contribute to a join effect
Emigrate/Immigrate
Emigrate (verb)
It refers to the process by which a person leaves his place or country of
residency, to relocate elsewhere.
Immigrate (verb)
It describes the process by which a person moves into a country for the
purpose of establishing residency.
Gender/Sex
Sex (noun)
It refers to biological differences; chromosomes, hormonal profiles, internal
and external sex organs
Gender (noun)
Masculine and feminine (gay, bisexual or transsexual or trangender)
Gender role’ refers to the characteristics and behaviors that different cultures
attribute to the sexes.
Compliment (noun)
It is associated with praise, or flattery; an expression of approval; an admiring
remark
Complement ( noun)
It is associated with enhancement
It implies something that completes
Lose/Loose
Lose (verb)
It means to fail to keep (either physically or in abstract sense), to misplace, fail
to make money in a business.
Loose (adjective)
It means ‘not tight’ or ‘free from constraint’.
Noise Source
DESTINATION
Source SIGNAL decoder
encoder
http://extension.missouri.edu/p/CM109
Date Document No.
Developed: Issued by:
January 2011
Participate in
Workplace
Page 19
Communication
Developed by:
Passi
Justiniani, I.R, Revision #
TradeSchool 3, s. 2017
QA System
V. Activity:
Group yourselves by three and create your own concept of the communication
process. Share your ideas in the class.
VI. Task
From the three models of communication process, choose one model and make a
simple presentation on it presentation is good for 3 minutes.
I. Learning Outcomes
III. Materials:
References:
Values Statement:
Question:
Can you name some of the search engines we often used in doing research.
1. Face-to-face
2. Video
3. Audio and text-based
4. Writing Braille
5. Speech
6. Sign Language (including finger spelling into the palm of the deaf/blind),
7. Body movements
8. Facial expression
9. Symbols
Face-to-face Communication
- Is the most common. This includes casual conversation between two or
more people and business meetings. It requires no extra materials, making
this the cheapest option for communication.
Video Communication
Audio Communication
Text Communication
1. Cell phones
2. Tablets
3. Computer (desktop)
4. Notebook
5. Telephone
6. Fax machine
7. Laptop
1. Yahoo
2. Google
3. Altavista and others
4. Mozilla Firefox
5.
Application Sites for Social Netwroking Communication
1. Yahoo Messenger 4. Facebook 7. Wechat
2. Skype 5. Tweeter 8. Viber
3. Ovoo 6. Instagram
a. Activity:
Group yourselves by five, make a short presentation on the use of gadgets or facilities
in the your everyday living. Presentation is good for 3 minutes only.
V. Evaluation
Write an essay that from the many forms of communication, which one do you think is
useful and why?
VI. Assignment:
In a one whole piece of bondpaper, make a lay out of your profile in Facebook or
Instagram. What do you want your profile to look at? Share your ideas in the class.
I. Learning Outcomes
III. Materials:
References:
Values Statement:
Question:
There are common terms used in different qualifications which are very useful in
your training.
Dish Out - food taken from the kitchen to the dining area.
Fermentation an action of yeast upon a sugar solution which breaks down the sugar
into carbon dioxide and alcohol
High ball drink - is a tall drink consisting of a shot of specified spirit with
mixers such as sodas, water,etc.
Mise en place - French term for having all ingredients in readu to use
Holloware - consists of any item made from silver, teapots, milk jugs,
sugar, basins, ovalflats
Date Document No.
Developed: Issued by:
January 2011
Participate in
Workplace
Page 25
Communication
Developed by:
Passi
Justiniani, I.R, Revision #
TradeSchool 3, s. 2017
QA System
Silverware - tableware made of solid silver, silver gilt ir silver metal.
Al dente (Italian) To cook an item, such as pasta or vegetable, until it is tender but still
firm, not soft.
Baste – To moisten the surface of meat or other foods while roasting to add flavor and
to prevent drying of the surface.
Brunoise – Vegetables that are cut into very small dice used to garnish soups and
sauces.
Crepe- a thin pancake made with egg batter, used in sweet and savory preparations.
Deglaze – to remove meat drippings from cooking utensils to use in gravy or sauce.
Julienne – vegetables cut into thin strips; 1/8 inch x 1/8 inch x 1 to 2 inches is
standard.
Mirepoix – A mixture of carrots, celery and onions, used for flavoring culinary
preparations.
Puree – Food that is processed in a blender or food processor or put through a food
mill to make a smooth paste.
Scallop – to bake food usually cut in pieces, with liquid or sauce. Top may be covered
with crumbs.
Veloute sauce – a sauce of white stock thickened with white roux; one of the grand
sauces.
Laptop - system unit is built into the body of the computer and not as a
separate unit
Mouse - is a small handheld device that controls the pointer of the screen
weld defect– an irregularity that spoils the weld appearance or impairs the
effectiveness of the weld or weldment by causing weakness or
failure
weld line – the junction of weld metal and the base metal, or the junction of
base metal parts when filler metal is not used
welding – joining two metals by applying heat to melt and fuse them, with
or without filler metal
welding electrode – the current-carrying rod used to strike an arc between rod and
metal
welding torch –a gas mixing and burning tool for the welding of metal
Driving NC II
Absolute Speed Limit – the maximum or minimum legal speed at which one may drive.
Accident, motor vehicle – any mishap involving a moving vehicle and resulting in
death.
Collision – any crash between motor vehicles or between a motor vehicle and another
object.
Driving License – A legal document in the form of plastic identification card and
official receipt issued by LTO authorizing a person to drive and operate a specified of
motor vehicle after satisfactorily completing and passing the standard requirements
as categorized either non-professional or professional proficiency level.
Defensive driving – being prepared to handle through any hazardous situation caused
by other users of the road.
Directional Signals – lights on motor vehicle or hand signals used to indicate left and
right turns and stops.
Driver – a person who drives motor vehicle and transport passengers and loads over
specified routes or destination for a fee.
Regulatory Signs – traffic signs that tell what a driver must or must not do under
penalty of the law.
Light Duty Vehicles These are motor vehicles whose gross vehicle weight is equal
or less than 3,500 kgs. Powered by a gas or diesel engine.
Automotive Service Refers to an all around auto serviceman that can perform both
Technician mechanical and electrical as well as auto electronics
maintenance checking and inspection of motor vehicle.
Assesses vehicle problems, perform all necessary diagnostic
test or installation of accessories and competently repairs or
replaces faulty parts.
Catalytic Converter Emission The control device fitted in the exhaust system of an
internal combustion engine. The converter reduces the toxicity
of products of combustion by catalytic re-combination
Final Drive The end of the drive train before power is transmitted
to the wheels.
Hotchkiss Drive The type of rear suspension in which leaf springs absorbs the
rear axle housing torque.
Intake Manifold Tubing attached to the engine through which the air/fuel
mixture reaches the cylinder.
Ignition System Electrical system devised to produce timed sparks from engine
spark plug. Consisting of a battery, induction coil, capacitor,
distributor, spark plugs and relevant switches and wiring.
Master Cylinder The liquid-filled cylinder in the hydraulic brake system or clutch,
where hydraulic pressure is developed when depresses a foot
pedal.
Positive Crank Emission control system that prevents crank case gases from
Ventilation entering the atmosphere, usually by drawing the gases from the
crank case and feeding them into the engine’s induction
system.
Power Steering Steering that has been designed to make the wheel move more
easily than in a manual steering system. Hydraulic assists the
process utilizing hydraulic fluid. The fluid increases pressure in
the power steering pump and aids in the movement of the
steering mechanism. This fluid, called power steering fluid, is
what is replaced at regular intervals to keep steering soft and
comfortable.
Super Charged Engine An engine that is similar to a turbo-charged engine which uses
a series of belts or chains from the crankshaft to turn the
turbines that forces the air/fuel mixture into the cylinder heads
under pressure creating a bigger explosion which generates
more power. A turbocharger uses the exhaust gases to turn the
turbines to create the same effect.
Memos – solve problems, it is designed to be read quickly and passed along rapidly,
oftn within a company or work group.
- The memo heading includes the date, sender’s name and title, receipient’s
name(s) and the subject line consisting of ten words or less.
Part of Memo
Standard Memo –are divided into segments to organize the information and to help
achieve the writer’s purpose.
A. Heading Segment
B. OPENING SEGMENT
C. Summary Segment
If your memo is longer than a page, you may want to include a separate
summary segment
Memorandum
All representatives can choose the colors of the paper they want to use. Once you
choose your colors, please stick with your choice.
SUBJECT OF ACTION
4.2.5 An official or employee who is continuously absent for more than one (1) year or
intermittently absent for at least two hundred sixty (260) working days during a 24-month period
by reason of illness may be declared physically unfit to perform his/her duties and the head of
office in the exercise of his own judgment may consequently drop him/her from the rolls.
4.2.6 Approval of sick leave, whether with or without pay, is mandatory provided proof of sickness
or disability is attached to the application.
IV. Evaluation
1. Busboy
2. Captain Waiter
3. Blanch
4. Crepe
5. Poach
6. E-mail
7. Base Metal
8. Driver
9. Thermostat
10. Memo
1. Oral Communication
2. Philippine English
3. Forms of Expression
4. British and American English Vocabulary
ASSESSMENT CRITERIA:
CONDITION:
ASSESSMENT METHODS:
1. Written Test
2. Performance Test
3. Oral Questioning
4. Direct Observation
2. Answer Self-Check 1.2-1 Compare your answers to the answer keys on 1.2-1 “
on “Philippine English” Philippine English” You are required to get all
answers correct. If not, read the information sheets
again to answer all the questions correctly.
3. Read Information Sheet 1. 2-2 If you have some problem on the content of the
on “ Forms of Expression in information sheet don’t hesitate to approach your
English” facilitator.
If you feel that you are knowledgeable on the content
of the information sheet, you can now answer self
check provided in the module.
4. Answer Self-Check 1.2-2 Compare your answers to the answer keys on 1.2-2 “
on “Forms of Expression in Forms of Expression in English” You are required to
English” get all answers correct. If not, read the information
sheets again to answer all the questions correctly.
Congratulations on a Job well done!!! You have now successfully completed the last
competency for this qualification and is now ready for the National Assessment. Good
luck and use what you have learned here well!!!
III. Materials:
References:
Rueda, R.B (2014), A Plain and Practically Lucid English Grammar , Second
Edition, Centralbooks, Philippines
Values Statement:
Question:
English is spoken in important countries like the United Kingdom, the United
States, Canada, Australia, Ireland, South Africa, and New Zealand. It is also spoken in
many other nations and territories such as Bangladesh, Ghana, Guyana, India,
Hongkong, Kenya, Jamaica, Malta, Malaysia, Nigeria, Pakistan, the Philippines and
Singapore.
All these territories using the language, inevitably, tend to have distinctive
pronunciations, grammatical features, and items of vocabulary, and all the time,
varities if the standard international language.
These two Englishes are very similar. They are a few differences of vocabulary. It is
important that you observe consistency when using them. You need to decide
Column A Column B
V. Task
Identify at least five technical terms you use in your respective qualifications. Find the
meaning of those words and write it down in a one-fourth piece of paper.
1. b
2. a
3. d
4. c
5. f
6. e
7. h
8. g
9. j
10. i
I. Learning Outcomes
III. Materials:
References:
http://www.ihbristol.com/useful-english- expressions/example/advice-and-
suggestions1/8
Values Statement:
Question:
Lesson:
Apologising:
Asking Information:
In English ,it is not very polite to start a conversation with a direct question. For
this reason, we have a number of phrases…
Sometimes we are not sure if it's a good idea to do something. So we need useful
expressions for asking if other people agree with an idea or intended action. Here are
ten phrases.
Idiomatic Expressions
3. God helps those who help themselves God helps those who make
an effort
7. Rome was not built in a day great things are not achieved
easily
Activity
IV. Evaluation:
V. Task:
In 100 words, write your philosophy in life. Write your answers in a one whole
piece of pad paper.
CONTENTS:
1. Business Meeting Procedures, Protocol and System
2. Tasks and Responsibilities
ASSESSMENT CRITERIA:
CONDITION:
ASSESSMENT METHODS:
1. Written test
2. Performance test
3. Oral Questioning
4. Direct Observation
Congratulations on a Job well done!!! You have now successfully completed the last
competency for this qualification and is now ready for the National Assessment. Good
luck and use what you have learned here well!!!
I. Learning Outcomes
III. Materials:
References:
Values Statement:
Question:
The meeting is one of the most common vehicles for discussing an issue for
expressing the collective desire of a group. The business meeting in particular is a well
organized group and it takes its form, order and conduct from a set of governing rules,
known through generations of English-speaking organizations and societies , as
parliamentary procedure.
Lesson:
1. Protect and defend the assembly from hasty and ill-considered action;
2. To give each member an equal right to be heard
3. To determine the will of the majority
4. To protect the minority
Characteristic features:
1. It is democratic, it provides for a rule of the majority at the same time that it
protects the rights of the minority.
2. It is efficient, it provides for a complete, comprehensive and free discussion of
all matters.
3. It requires orderly disposal or settlement of each item of business.
The president of the organization together with the members is responsible for
preparing the order of business for the association’s regular business meeting.
1. Call to order
- This is the official beginning of meeting and the first main item in its order
of business. The assembly is allowed to wait ten to fifteen minutes after the
appointed time to see if a quorum.
The activities at this initial stage are conducted by a temporary presiding officer:
5. Unfinished business
- This refers to questions or orders of the day which were scheduled during
the previous meeting.
6. New business
7. Miscellaneous matters
8. Adjournment
V. Evaluation
Group yourselves by five. Choose your leader. Conduct a short meeting on the
upcoming Student Day of our school. Decide what are your plans and activities.
VI. Task
Take down of the Task and Responsibilities of your Brgy. Capitan in your
hometown.
I. Learning Outcomes
III. Materials:
References:
Values Statement:
Question:
Lesson:
The members of the assembly, just like the presiding officer, are also
responsible for certain tasks and actions to make the business meeting a meaningful
one. If you are a member of good standing you must follow the following:
Parliamentary practice assigns specific duties and responsibilities for the presiding
officer,
1. Obtain the floor and secure recognition from the presiding officer before
making a motion.
2. Take part in the debate if you have an opinion to express or if you want to
obtain an information.
3. Refrain in dealing with personalities while debating.
4. Use your knowledge of parliamentary practice to help transact business in a
constructive manner.
5. Stay at the meeting until the president or chairman declares the meeting
adjourned.
6. Use your knowledge of parliamentary practice to help transact business in an
orderly and constructive manner.
7. Stay at the meeting until the president or chairman declares the meeting
adjourned.
8. Pay your dues on time.
ENUMERATION
Task:
Interview any official in your barangay about his/her duties and responsibilities.
CONTENTS:
1. Business Letters
2. Technical Writing
3. Forms and Examples
ASSESSMENT CRITERIA:
CONDITION:
ASSESSMENT METHODS:
1. Written Test
2. Performance Test
3. Oral questioning
4. Direct Observation
3. Read Information Sheet 1.4-2 If you have some problem on the content of the
on “Technical Writing” information sheet don’t hesitate to approach your
facilitator.
If you feel that you are knowledgeable on the content
of the information sheet, you can now answer self
check provided in the module.
4. Answer Self-Check 1.4-2 Compare your answers to the answer keys on 1.4-2
on “Technical Writing ” “Technical Writing” You are required to get all
answers correct. If not, read the information
sheets again to answer all the questions correctly.
5 Read Information Sheet 1.4-3 If you have some problem on the content of the
on “Forms and Examples”. information sheet don’t hesitate to approach your
facilitator.
If youfeel
If you havethatsome problem
you are on theon
knowledgeable content
the of
the information sheet don’t hesitate
content of the information sheet, you can now to
approach
answer self your
checkfacilitator.
provided in the module.
If you feel that you are knowledgeable on
Compare
the contentyour answers
of the to the answer keys
information on 1.4-3
sheet, you
6. Answer Self-Check 1.4-3 “Forms and Examples” You are required
can now answer self check provided in the to get all
on “Forms and Examples ” answers
module. correct. If not, read the information
sheets again to answer all the questions correctly.
Congratulations on a Job well done!!! You have now successfully completed the last
competency for this qualification and is now ready for the National Assessment. Good
luck and use what you have learned here well!!!
I. Learning Outcomes
III. Materials:
References:
Gorospe, E.G, Illenberger, A.U, Jomilla, M.L (2000), Technical Writing, Central
Philippine University
Values Statement:
Question:
What do you think are some of the activities that a company does in everyday’s
routine?
Lesson:
Nem Singh and Calixihan (1994, p. 318) describe that business letters are
different from friendly letter in terms of format, language, style and content. Friendly
letters include content, and informal in style, and need not to follow the organizational
content.
2. Claim Letter is a letter of complaint from a customer, when goods and services are
unsatisfactory, or when an error has been made. The reply is called an adjustment
letter.
Example:
28 June, _____
Gentlemen:
I shall appreciate your sending the repairman this coming Saturday since
nobody is at home on weekdays.
SALES LETTER:
Thank you for asking us about the qualities of Armstrong Floors. When you
went to the front door this morning to get your mail, did you happen to notice your
floor? Now that is it quite faded, wouldn’t color there brighten up and smarten the
whole house?
Nowadays, you can bring outdoor freshness, beauty, and cheer indoor all year
long. In your receiving room, for instance, you can have a flooring that will reflect
warmth and hospitality with a choice but subdued color and varied designs.
Modern flooring like these can carry colorful charm into every room. Modern
floorings, fashioned of Armstrong Linoleum.
Armstrong Linoleum Floors are smarter than ever this year. Visit our store this
week, and choose the model you want. We know you’ll be surprised at the variety of
designs and fresh colors you have to choose from. Avail of our discounted price while
it lasts.
Sincerely yours,
For Example:
It includes the full name and business address of the person written just as it
appears in the envelope. The name must be spelled out correctly and courtesy
demands that his name must be addressed with “Ms.,Mrs., Mr.,” or an appropriate
title.
Example:
Gorospe et.al (2000) quoted that “if you must write a letter to a company but
do not know the individual to whom to address it, you may address the company or a
certain office or a department of the company.
< 2 spaces>
Date Document No.
Developed: Issued by:
January 2011
Participate in
Workplace
Page 65
Communication
Developed by:
Passi
Justiniani, I.R, Revision #
TradeSchool 3, s. 2017
QA System
Attention: Head, Drafting Department
Gentlemen:
Salutation: The Salutation is located below the last line of the inside address and flush
with the left-hand margin. Common greetings are “Dear Sir”. The greeting “Sir” should
be reserved for a very formal. “Dear Mr.______________:” is also acceptable.
Body of the Letter. The body of the letter is its message. It is made up of three parts:
Complimentary Close. It is the formal way of signaling the end of a letter. A comma is
used after the complimentary close.
Examples: Yours respectfully, Respectfully yours, Yours truly (not Truly yours)
Yours very truly, or Very Truly yours, Yours sincerely, or Sincerely yours,
“Respectfully submitted,” is proper for letter of transmittal to superiors,
letters of application.
Signature. Below the complimentary close, is the signature. Four to six spaces are
about right. The name of the company appears above the Signature if you wish to
emphasize the fact that you are speaking only as an instruments of the company and
not with personal responsibility.
Examples:
1. Don’t include all the details of your life as if your are writing an autobiography.
6. Don’t lecture.
7. Don’t advance any self-evaluation. Let the prospective employer be the jungle.
10. Don’t write in vague, general terms. Use examples and evidences.
Sir:
Greetings!
If my qualifications meet your interest, you can send an SMS or give a call at
09086322319.
- Say directly “ Your last payment was due on (say exact date.)
- the expression means “now,” so why not say “now”? It is shorter and more original
These expressions are overworked. Say, “Enclosed is…” or better still, refer to the
enclosure in a sentence that also says something else, such as “Refer to page 7 of the
enclosed folder to see the basic steps of operation.
Avoid these words because they suggest negative thoughts. No one wants to learn
that his letter asking for a legitimate adjustment has been branded as “complaint.”
7. Legal Terms
Hereto, herewith, hereby, said, above, same, thereof, wherein, hereinafter – all these
words are overused law terms.
Pursuant to your request; referring to your request; in reference to your letter. These
expressions often appear at the beginning of letters. These expressions often appear
at the beginning of letters.
Prepare your own bio-date and identify your assets or central selling points. Based on
this, write a letter of application.
IV. EVALUATION
Qualifications:
Apply to:
Mr. Robert Po
Boracay Mandarin Hotel
Boracay, Malay, Aklan
I. Learning Outcomes
III. Materials:
References:
Nem Singh, R.P. & Calixihan, J.O (1994), Fundamentals of Technical Writing,
National Book Store, Manila
Locsin, A, http://www.ehow.com/facts_5005967_definition-technical-
writing.html)
http://en.wikipedia.org/wiki/Technical_writing)
Values Statement:
Question:
In our workplace, remember the phrase, “okay class, you put your thoughts in
writing.” This is often heard in offices and in industry to make sure that a message is
recorded, evaluated and acted upon.
Lesson:
Advanced technical writers often move into specialized areas such as API
writing, document architecture, or information management.
Clear
Concise
Complete
Clear, concise, and complete writing helps the reader to grasp the meaning quickly.
The technical writer determines that the recipe is written on the back of a
napkin but is partially indecipherable, so he or she must also interview a subject
matter expert (SME)—the chef who created it. On being told that the audience consists
of people in their own kitchens, the writer adjusts the writing style accordingly, and
replaces or defines terms such as "beurre mixer" or "springform pan", which may be
more suited to an audience of highly trained chefs. The chef reviews a draft of the
recipe (a technical edit) and notates corrections (bake at 350 degrees, not bake at
325 degrees).
The writer prepares a final draft, which the document owner and any other
stakeholders review and approve before it is published in one or more formats, such
as a paper, or HTML. Different versions of the document might also be published to
meet the needs of different audiences.
Technical writing involves attractive layout for easy reading and comprehension.
Presentational strategies help readers to grasp messages quickly.
The top-down strategy (tell them what you will say, then say it)
Headings (like headlines in newspapers)
Chunks (short paragraphs)
Plain, objective style so that readers can easily grasp details.
It is also important to understand the medium typically used to view the final
product. An HTML document (web page), viewed through a browser, has
presentational possibilities that are different from those of the printed page, notably
hyperlinks and animation, which can enhance the readers' experience.
Activity:
From those in the parenthesis choose and underline the correct word which
will complete the meaning of the sentence.
2. The (site, cite) for the new building has been surveyed.
10. The money was divided equally (among, between) the twins.
1. Is
2. Was
3. Have
4. Has
5. Is
6. Are
7. Play
8. Have
9. Is
10. Is
1. Quiet
2. Site
3. There
4. Bathe
5. Advice
6. Affects
7. Effect
8. Adjacent
9. Capacity
10. between
I. Learning Outcomes
III. Materials:
References:
Values Statement:
Question:
What are some of the forms you used upon enrolling here in Passi Trade
School?
Lesson:
Type Single Record/Multi-Record Examples
Customer Card
Card Form Single Record
Vendor Card
Item Card
Type Single Record/Multi-Record Examples
Item Card
Customer Statistics
Vendor Statistics
Record
Employee Statistics
Tabular Form
Multi-Record Payment Terms
Currencies
Customer List
Sales Invoice
Header Form, Line Single Record and Multi-
Form Record
Posted Purchase Credit
Memo
Card Forms
Card Form Characteristics
A card form lets you view and edit one record in a table at a time. A card form
is used when there are too many fields and you want to view them all conveniently on
only one line. Card forms always have tabs (like index tabs), which you can select to
view different groups of fields.
Even if there are only a few fields, there is at least one General tab. The
General tab is always first.
The table's primary key field is always the first field in the General tab. Tables
that use card forms only have one field in the Primary Key.
Card forms are named after the table with which they are associated, followed
by the word "Card". For example, the card form associated with the Customer table is
called the Customer Card. Card forms also have at least one menu button at the
bottom of the frame. This button has the same name as the table that the card is
based on and gives you access to related information.
Statistics Forms
A statistics form is a one-record form that enables you to view but not edit
information. It usually contains FlowFields, which allow you to drill down to get to more
information. Usually, a statistics form also contains calculated or derived information
contained in variables, which cannot be drilled down.
Statistics forms can also contain tabs that help organize the information.
Statistics forms are named after the table with which they are associated,
followed by the word "Statistics". For example, the statistics form associated with the
Customer table is called Customer Statistics.
Entry statistics forms are a special version of the statistics form. They are
named after the table they are associated with, followed by the words "Entry
Statistics". For example, the entry statistics form associated with the Customer table is
called Customer Entry Statistics.
Tabular Forms
A tabular form is a multi-record form that enables you to view multiple records
from a table and edit them. Each record is displayed as a single row in the tabular
form and each field is displayed as a column, creating a table within the form itself.
The primary key of the associated table is displayed in the leftmost column. If there
are multiple fields in the primary key, they are displayed in order of importance in the
columns, starting from the left.
Tabular forms are named after the table with which they are associated—only
in plural. For example, the tabular form associated with the Country/Region table is
called Countries/Regions.
In the case of associated tables that have multiple fields in the primary key, the
name can be different. For example, the tabular form associated with the General
Posting Setup table is called General Posting Setup.
A list form is a multi-record form that enables you to view multiple records from
a table at one time, but does not allow you to edit them. It has the same rows-and-
columns look as the tabular form.
The primary key fields of the associated table are displayed in the left column.
A naming list form is named after the table with which they are associated, followed by
the word "List". For example, the list form associated with the Customer table is called
Customer List.
A more specialized version of the list form is the Ledger Form. These are used only for
Ledger Entry tables. They differ from ordinary list forms, in that although you cannot
insert or delete records, you can edit a few of the fields. Also, the primary key is always
an integer named "Entry No." and is displayed in the rightmost column rather than the
leftmost column.
The ledger form is given the plural of the name of the associated table. For example,
the ledger form associated with the Customer Ledger Entry table is called Customer
Ledger Entries.
Worksheet Forms
This is done by using the AutoSplitKey property of the form, combined with an
integer, as the last field in the table's primary key.
The primary key fields of the associated table are not displayed on the
worksheet form.
Worksheet forms are named to reflect the purpose of the associated table. One
example is a Journal table. In this case, the name of the worksheet form will end with
the word "Journal".
Header/Line Forms
Many forms have the characteristics of both a card form and a tabular form, for
example the Sales Invoice form.
Header/Line forms are two separate forms that are associated with two
different tables. The main form is a card form that is associated with one table. The
main form also contains a subform control that displays a worksheet form that is
associated with a different table, a table that is "subsidiary" to the first table. The
subform control manages the link between the two forms.
A setup form is a one-record form that enables you to view and edit the only
record in a setup table. You are not allowed to insert or delete this record from this
form. Since there are many fields, these forms use tabs to organize the information.
Because there is only one record, the primary key is not displayed on this form.
Setup forms are named after the table with which they are associated. For
example, the setup form associated with the General Ledger Setup table is called
General Ledger Setup.
Menu Forms
A menu form is a non-bound form (not related to any table) that gives you
access to many of the other forms that are related to a functional area.
The form usually consists of command buttons or menu buttons. The buttons
properties change so that they look basically like labels with small squares or triangles
in front of the caption. The buttons still behave like normal buttons. The only
difference is their appearance.
________________________________________________________________
City/Municipality Province Region
4.FAMILY BACKGROUND
This is to certify that the information stated above are true and
correct___________________________
Contact No.:_______________________________
1. A non-bound form (not related to any table) that gives you access to many
5. A one-record form that enables you to view but not edit information.
6. A form which lets you view and edit one record in a table at a time.
1. Menu Form
2. Worksheet Form
3. Tabular Form
4. Statistics Form
5. Card Form